Name: Quality Hotel and Conference Center Bluefield
Address: 3350 Big Laurel Highway, Bluefield, West Virginia, United States of America, Bluefield, West Virginia, US
Price range: $65–$98 per night
Rating: 6.78

What guests think

Reviews of Quality Hotel and Conference Center Bluefield describe an aging, often rundown property with inconsistent cleanliness, frequent maintenance issues (broken ice/vending machines, TVs/AC problems, musty odors), and a very limited breakfast, but generally friendly, helpful staff.

Multiple reviews note exterior doors that don't lock and other security concerns, plus a pool that is closed or worn. Rooms are dated, with some comfortable beds and spacious layouts, but Wi-Fi and TV service can be unreliable. Expect basic lodging with kind service, but manage expectations for condition and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel run down, with multiple reports of out-of-order amenities (ice and vending machines, exterior door locks), TV service outages, and a pool that is closed or in poor condition. Several guests also cited hot water and HVAC issues.

Related guest reviews

4

Uriah

Sep 29, 2025

·

Stayed 1 night

room temp high, a/c / heat off, fridge door would no shut (lots of water inside) towels old and hard, room did not seem clean, hallways dirty, two ice machines broke, staff not at front desk

4

Danforth

Sep 6, 2025

·

Stayed 1 night

Ice machines not working also soda machines not working,bathroom was not cleaned properly.breakfast was not what they said only waffles and oatmeal.

4

Alan

Sep 9, 2025

·

Stayed 2 nights

Old worn down pool not open, fire alarm chirping after shower because they lowered ceiling no ventilation musty smell

4

Andrea

Apr 4, 2023

·

Stayed 1 night

I appreciate that we were able to book last minute. However, the door to our building (E) was forced open by duct tape on the door lock. No key card needed. There was then access to our floor without a secure outside door. Our room smelled like it used to be a smoking room although we were in a non-smoking room. The drive up to the hotel was not well lit. We left early before the sun came up and it was hard to see the road.

6

Randi

Aug 4, 2025

·

Stayed 2 nights

It did not look as nice as the pictures show. The AC didn't work in the first room they put us in, then the 2nd room the toilet wouldn't stop running. Both rooms smelled like mildew. The comforter was stained and the topper and comforter both had cigarette burns in them. All the ice machines were out of order. The swimming pool is not open at all. The breakfast only had cereal, oatmeal/grits, and waffles. The road up to the hotel and around it is rough with potholes. I honestly was pretty disappointed considering it cost $258 for 2 nights. The front desk workers were nice.

8

Mary

Jan 26, 2025

·

Stayed 1 night

The property vending machine didn't work, the ice machine in our hallway didn't work. the outside door was not locking, out room door had a plate falling off so we could not deadbolt it. They are remodeling some rooms, so I think they are working on fixing things. All the staff were very nice and helpful. The free breakfast left a lot to be desired. Very basic.

4

phil

May 3, 2025

·

Stayed 2 nights

The tv was out the whole time I was there without any compensation

2

Dave

Nov 2, 2024

·

Stayed 1 night

Check-in was okay and the clerk suggested we use the door close to our room. The door lock had duct tape holding it so the door would not lock. As we entered the hallway there was trash on the floor and a wrapper of something that was about a 2 inch square; I didn't want to investigate what that might been! As we entered the room the best I can say is "Dingy!" including a large bug crawling on the floor. Additionally, it appeared as the smoke alarm was not functioning properly. We left without staying the night!

6

Kenneth

Apr 4, 2023

·

Stayed 1 night

I want expecting a palace but this place needs work. If on a trip as a single person absolutely not. The side key door doesn’t work so anyone can come in and out. Had to laugh that photos from 4 days ago shows an open pool and sunny but in reality the pool is covered and it’s gloomy.

4

Scott

Dec 12, 2022

·

Stayed 1 night

Hotel wasnt bussy was put on second floor in the part of hotel tgat was being renovated, no heat or air, water was luke warm for shower. The breakfast was very limited and pretty lousy for what we are used to from Choice hotel cgains. We will not stay at this property again. Staff in the morning was very friendly and truely the only bright side of stay.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring problem, with many reports of stained or damp carpets and bedding, musty smoke odors, and poorly cleaned bathrooms. A few guests did find rooms clean, but standards appear inconsistent.

Related guest reviews

4

Laura

Jun 30, 2025

·

Stayed 1 night

Check in was easy but room was musty and smelled like smoke and there was mildew on the shower and shower curtain and hair on the wall of the shower! The room was so humid that the bedding felt damp and so did the carpet. Called the desk and asked for an extra set of towels but never received. Restaurant was ok and convenient but the continental breakfast was substandard.

2

Anastasia

Jul 3, 2025

·

Stayed 1 night

The 2 rooms were filthy with stained dirty carpet and furniture. The only cleaned thing were the beds cause we checked them real good. The 2 rooms i booked smell was musty and mildew could have been mold. Too bad i didnt have the money to go to another hotel or i would have

6

Randi

Aug 4, 2025

·

Stayed 2 nights

It did not look as nice as the pictures show. The AC didn't work in the first room they put us in, then the 2nd room the toilet wouldn't stop running. Both rooms smelled like mildew. The comforter was stained and the topper and comforter both had cigarette burns in them. All the ice machines were out of order. The swimming pool is not open at all. The breakfast only had cereal, oatmeal/grits, and waffles. The road up to the hotel and around it is rough with potholes. I honestly was pretty disappointed considering it cost $258 for 2 nights. The front desk workers were nice.

4

Shelli

Jun 8, 2024

·

Stayed 1 night

The hotel had a terrible smell - a mix of cigarettes and weed. The beds were very uncomfortable, the bathroom was dirty with hair and dirty handprints on the walls of the shower.

2

Jessica

Jun 8, 2025

·

Stayed 1 night

I would never recommend this place. It was extremely unclean, old, dirty, stained, smelled awful, mold in bathroom, toilet was not clean, chairs in room stained, ceiling in bathroom falling down, bed looked already slept in. Was the absolute worst hotel I've ever stayed at in my life.

2

Helen

Jun 23, 2025

·

Stayed 2 nights

Dirty microwave, dirty sock in bed means bed wasnt changed after last checkout, dirty/moldy&musty smelling shower curtain all shows lack of attention to housekeeping. Freezer totally froze up with ice. Spoke with front desk about some of the issues and all she gave was lackluster excuses no apologies for any inconveniences at all. Beds were changed and shower curtain was replaced which did take care of the musty smell in the bathroom. Pool didnt work which was very disappointing as it is summer time and no where did it state the pool would not be avaliable until i asked upon check in. Nonsmoking is ment for cigarettes only because the halls smelled of pot each night. Pictures attached of dirty/moldy shower curtain & build up gunk in the microwave. If the area wasnt where i needed to be i would have just moved to another hotel. Never again will i make the mistake and stay at this property. Also beware no elevators !!!!

4

Robert

Sep 10, 2025

·

Stayed 1 night

Poor breakfast. Broken ice machine. Stained bed cover.

6

Alex

Jul 28, 2025

·

Stayed 3 nights

When we checked in they had pee and hair on the side of toilet.

2

Joseph

Sep 27, 2025

·

Stayed 1 night

The Window had a crack in it. The carpet felt damp, There was an aroma in the hallways that came into the room. The rear parking lot entrance was broken and repaired poorly numerous times.

6

Carol

Jun 8, 2025

·

Stayed 1 night

The bathroom sink was so dirty. Around the bed needed to be vacuumed. There was trash behind the nightstand table.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated, with frequent equipment issues (AC, TVs/Wi-Fi, plumbing) and occasional musty odors; some guests also noted small pillows or uncomfortable mattresses. A few reported spacious layouts and comfortable beds.

Related guest reviews

8

Kenyatta

Jun 25, 2025

·

Stayed 1 night

The first room the a/c wasn’t working. I ran into the manager in the hallway and she was so helpful. Moved me to another room that was not only Updated but smelled better and the A/c worked amazing. Wish I would have gotten her name she really is great at her job. 😁

10

Frank

Jul 22, 2023

·

Stayed 1 night

The room was extra large with plenty of space. Everything was clean and plenty of towels and wash cloths. The property was nice and clean also.would recommend this hotel.

4

Kara

Apr 28, 2025

·

Stayed 1 night

Walking into the hotel it had an unpleasant odor. There were no tv’s in the rooms. The rooms floor was sticky and felt damp.

6

Randi

Aug 4, 2025

·

Stayed 2 nights

It did not look as nice as the pictures show. The AC didn't work in the first room they put us in, then the 2nd room the toilet wouldn't stop running. Both rooms smelled like mildew. The comforter was stained and the topper and comforter both had cigarette burns in them. All the ice machines were out of order. The swimming pool is not open at all. The breakfast only had cereal, oatmeal/grits, and waffles. The road up to the hotel and around it is rough with potholes. I honestly was pretty disappointed considering it cost $258 for 2 nights. The front desk workers were nice.

8

Amy

Nov 25, 2024

·

Stayed 2 nights

The refrigerator, TV and lights were not plugged in on the right side of the room. The pillows are very small. Other than that the staff were very friendly and helpful. Bar staff was amazing. Very nice bar atmosphere....

4

Ryan

Aug 10, 2025

·

Stayed 1 night

Room was dated and not in great condition.

10

Kathy

Jan 20, 2023

·

Stayed 1 night

Not a bad stay- there was a musty smell in the room. The pillows were little sqar ones. But the bed was really comfortable- Get new pillows!!

2

Chris

Sep 26, 2024

·

Stayed 2 nights

Took at least 15 minutes to get greeted and checked in. Limited staff. Broken vending machines, terrible cold breakfast, dated decor, smelly carpet and no AC in my room.

6

Carlos

Dec 9, 2023

·

Stayed 3 nights

The employees were very nice and helpful. The beds were awful. One bed was lopsided My Husband almost fell out of it. The other bed mattress was sunk in, sheet didn’t fit the bed. Again every employee we had contact with was very pleasant and helpful.

4

phil

May 3, 2025

·

Stayed 2 nights

The tv was out the whole time I was there without any compensation

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Service

Service is frequently praised as friendly, accommodating, and helpful, with several guests highlighting standout managers. However, there are occasional lapses, including slow or limited staffing and poor follow-up on issues.

Related guest reviews

10

geof

Aug 23, 2025

·

Stayed 2 nights

I would like to take this opportunity to highly commend your staff at the Bluefield, WV location. They are absolutely stellar in every aspect. My Daughter and I were stranded and the Managers, Brie, and the other two Ladies on staff made us feel at home all things considered. And they went farther than the "extra mile" to make sure my Daughter was well taken care of. OUTSTANDING!!!

2

Cynthia

Oct 9, 2025

·

Stayed 1 night

Carpet has spots on rug, sheets were very wrinkled, and the wash clothes and towels were thin and old. The television had a pictur, but no sound. When I called the front desk, the night auditor said there was nothing she could do about it.

4

Lee

Sep 28, 2024

·

Stayed 1 night

Dirty-looked - unclean-Very--- VERRY poor breakfast.....Drink machines did not work--employees could have cared less--poor hallway lighting

2

Lisa

May 30, 2025

·

Stayed 1 night

Someone tried to break into our room. The whole door shook as their body weight was pushed into the door. I pressed my body weight against it or I felt it may have given way. I notified the front desk of the problem but no one ever came to check on us. I did see the police in the hall. I was up all night wondering the outcome and felt unsafe. A phone call with an update would have been nice.

10

Daniel R

Mar 6, 2025

·

Stayed 1 night

There was really nothing unique about the property just a regular hotel but the staff is very friendly and I enjoyed my stay there I will stay with this chain again thank you

10

Billy

Jan 10, 2025

·

Stayed 4 nights

Jessica and the staff were awesome. Exemplary application of relevant skills and kindness. Truly a well ran and kept hotel. Very friendly and helpful in helping, make out stay, comfortable and pleasant.

10

geof

Aug 24, 2025

·

Stayed 1 night

Manager Brie and the other two Managers have made our stay for inconvenient reasons very comfortable. They looked after us as if my Daughter and me were family. At a time we needed kindness. They more than delivered! We love them! And not to forget the gentleman Manager who helped us in a big way. They are all Outstanding!!

8

Cheri

Jun 12, 2025

·

Stayed 1 night

The hotel was an average stay for a quick night. Quiet and safe area. Rooms were average. Check in was great. Staff was very friendly.

8

Mary

Jan 26, 2025

·

Stayed 1 night

The property vending machine didn't work, the ice machine in our hallway didn't work. the outside door was not locking, out room door had a plate falling off so we could not deadbolt it. They are remodeling some rooms, so I think they are working on fixing things. All the staff were very nice and helpful. The free breakfast left a lot to be desired. Very basic.

10

Lauren

Jun 17, 2025

·

Stayed 2 nights

Jessica the GM was absolutely amazing, we arrived early before check in after traveling all day and she waived the early check in fee and had a room ready for us!

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Location

Some guests found the setting quiet with nice views and greenery, but others felt it was a bit out of the way with limited nearby dining and poorly lit or rough access roads.

Related guest reviews

8

Robert

May 29, 2024

·

Stayed 1 night

kind of out of the way,

8

Clay

Mar 24, 2025

·

Stayed 1 night

Rooms are to far from the check in. Tv's are small and not smart tvs. Restaurants in the area are limited at best. Bluefield i am.afraid is stuck in a time warp and so is this hotel. I could smell the stinch of years of cigarette smoking in my room even though the hotel is smoke free.

4

Andrea

Apr 4, 2023

·

Stayed 1 night

I appreciate that we were able to book last minute. However, the door to our building (E) was forced open by duct tape on the door lock. No key card needed. There was then access to our floor without a secure outside door. Our room smelled like it used to be a smoking room although we were in a non-smoking room. The drive up to the hotel was not well lit. We left early before the sun came up and it was hard to see the road.

6

Randi

Aug 4, 2025

·

Stayed 2 nights

It did not look as nice as the pictures show. The AC didn't work in the first room they put us in, then the 2nd room the toilet wouldn't stop running. Both rooms smelled like mildew. The comforter was stained and the topper and comforter both had cigarette burns in them. All the ice machines were out of order. The swimming pool is not open at all. The breakfast only had cereal, oatmeal/grits, and waffles. The road up to the hotel and around it is rough with potholes. I honestly was pretty disappointed considering it cost $258 for 2 nights. The front desk workers were nice.

4

Steve Weldin

May 18, 2025

·

Stayed 2 nights

This was our 4th stay here. It is the most convenient location. So far we are 2 for 4. This time there was a couple dead stink bugs on the floor, which we cleaned up no problem. But then the toilet needed attention on every flush and for the 2nd day we had no hot water. I let the front desk know.

8

Cheri

Jun 12, 2025

·

Stayed 1 night

The hotel was an average stay for a quick night. Quiet and safe area. Rooms were average. Check in was great. Staff was very friendly.

8

Betty

Sep 29, 2024

·

Stayed 2 nights

We were glad to see the view from the property was being opened up so we could see the mountains.

6

Susan

Sep 9, 2024

·

Stayed 1 night

Served our purpose for 1 night stay. Staff was great. Nice bar. Breakfast was very limited - nothing hot except a waffle and coffee. There are newer hotels in similar price range a few miles outside of town in Princeton.

10

Dequan

Feb 23, 2025

·

Stayed 2 nights

Place was quiet, close to plenty of stores and restaurants. The bar connected to it was great!

6

john w

Apr 7, 2023

·

Stayed 1 night

Nice location, lots of greenery

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AI-generated summary based on recent guest reviews

Dining

Breakfast is very limited (often just waffles, cereal, yogurt, toast, and fruit) and frequently rated poor; a few called it okay or good. The on-site bar/restaurant is convenient but food quality comments are mixed.

Related guest reviews

8

Melvin

Oct 11, 2025

·

Stayed 6 nights

I did miss the eggs, bacon, and sausage that are normally served at breakfast.

10

Kenneth

Nov 8, 2024

·

Stayed 1 night

The breakfast they offered was okay but could have been better. Your only choices were cereal or waffles, yogurt, toast, apples, and oranges. An employee of the motel was there; she was the only one who would make the waffles for you. The staff at check-in was very helpful in supplying information on the motel restaurant and the location of the gas station.

6

Kim

Mar 16, 2025

·

Stayed 1 night

Not very clean very poor breakfast not a lot to offer

6

CHRISTINE

Oct 3, 2025

·

Stayed 1 night

Limited breakfast selections

4

Danforth

Sep 6, 2025

·

Stayed 1 night

Ice machines not working also soda machines not working,bathroom was not cleaned properly.breakfast was not what they said only waffles and oatmeal.

6

Lance

Mar 2, 2025

·

Stayed 2 nights

The place is very out dated. Old carpet, paint peeling off the walls inside. The breakfast isnt worth staying for. No protein offered. Just toast, waffles, cereal, or an orange. They do offer juices. It was a confortable place to stay. Just geimy and old.

6

Rae

Oct 13, 2024

·

Stayed 2 nights

Musty and damp, but a great mattress which is rare in hotels. Great band at the restaurant but terrible food.

4

Georgiy

May 31, 2025

·

Stayed 1 night

The only a huge problem for this properly is NO BREAKFAST AT ALL. JUST COFFEE, WAFFLES AND YOGURT. Should be a hot regular breakfast included for sure. It's a,huge breakfast zone without actual breakfast.

6

Susan

Sep 9, 2024

·

Stayed 1 night

Served our purpose for 1 night stay. Staff was great. Nice bar. Breakfast was very limited - nothing hot except a waffle and coffee. There are newer hotels in similar price range a few miles outside of town in Princeton.

10

Dequan

Feb 23, 2025

·

Stayed 2 nights

Place was quiet, close to plenty of stores and restaurants. The bar connected to it was great!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$72
February	$68
March	$78
April	$74
May	$76
June	$77
July	$81
August	$83
September	$91
October	$82
November	$83
December	$75

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $75	15 $75	16 $75	17 $75	18 $76	19 $76
20 $65	21 $75	22 $86	23 $87	24 $86	25 $88	26 $88
27 $82	28 $84	29 $84	30 $84

Su	Mo	Tu	We	Th	Fr	Sa
				1 $84	2 $96	3 $96
4 $79	5 $84	6 $84	7 $84	8 $84	9 $98	10 $90
11 $81	12 $84	13 $84	14 $87	15 $93	16 $93	17 $93
18 $90	19 $93	20 $93	21 $88	22 $93	23 $93	24 $93
25 $90	26 $93	27 $90	28 $92	29 $93	30 $93	31 $93

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Room, 1 King Bed

Room, 1 Queen Bed, Accessible

Standard Room, 1 King Bed

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Hotel and Conference Center Bluefield

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Prices for upcoming dates