OYO La Spada Boutique Hotel

The check in process could be clearer I'm not sure if this was an issue with hotels.com who I booked through or the venue but I didn't receive any check in instructions and when I got to the location the restaurant was closed and I was sat outside nearly an hour making phone calls trying to get in. That said the room was lovely for what I paid and once I was in the staff that I saw were really friendly and acommodating. The location is perfect for where my office is when I need to be in Durham so I would definitely stay again.

Large room . Friendly staff

The thermostat to the radiators didn’t work so we couldn’t turn the temperature down and were therefore uncomfortably hot and got limited sleep. The mattress added to the lack of sleep as it was very uncomfortable. The door to our room you could close from the inside with a hard shove but you couldn’t close from the outside so we couldn’t leave anything valuable in the room. The bathroom shelf was sitting at a jaunty angle and therefore we couldn’t put anything on it. The shower was more of a dribble than a shower. Having said all of that, it was neat and clean and a fraction of the cost of other local hotels.

From the moment we arrived till the morning we left we were made very welcome by all the people involved in running the OYO . They went above and beyond to help us out from Georgia booking taxis for us to my friend behind the bar going to his house to get me cigarettes when I had run out big thanks (hope you enjoy Edinburgh 👍👍👍) cleanliness spot on ,food amazing,and very reasonable for top quality,. would recommend to anyone looking forward to seeing you all again thanks

It felt like the focus was more on the restaurant than the accommodation. The staff seemed to have been unaware who was arriving so had to check. Said our rooms were not ready, even though we arrived after 5pm, but given alternatives. No mention of check out times or if breakfast was available, Expedia says they do breakfast at an extra cost? We had booked 2 rooms and first impression was nice décor. However one room had no toilet paper or sugar on the tea tray. I stayed in a family room, I had to move kettle to windowsill and put the extension lead on the single bed to use it as there was no socket nearby. One of the lamps did not switch on as it was not plugged in, had to take the lead over the single bed to do so after I tightening up the stand as it had come loose looked drunk. The bed had a wooden frame, the bottom end joints were loose and needed gluing. There were several empty and part used complimentary toiletries left in the shower from previous guests. My room was at the front of the property so overlooked the road, I personally had no problem with road noise as I am hearing impaired. Okay there were some minor issues which had to be mentioned but the room and bed were clean and comfortable. I think we would stay here again because the issues did not bother us that much but needed to be mentioned so they can be put right. Although it may not necessarily be our first choice.