Name: Crowne Plaza Minneapolis West by IHG
Address: 3131 Campus Drive, Plymouth, Minnesota, United States of America, Plymouth, Minnesota, US
Price range: $93–$186 per night
Rating: 8.13

What guests think

Across reviews of Crowne Plaza Minneapolis West by IHG, guests often praise friendly staff, a quiet setting with walking trails, and amenities like the large pool and fitness areas, though the sprawling layout makes getting around and parking inconvenient.

The older property shows wear, with recurring reports of musty odors, maintenance problems (AC and hot water, leaking or dripping fixtures, elevator issues), and inconsistent cleanliness. Breakfast draws frequent compliments, while some note lukewarm items, limited dining, bar closures, or unavailable menu items. Best for travelers comfortable with an older, resort-style property and a bit of walking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The large pool and fitness areas are well liked. Hot tub/sauna outages, a worn pool area, unreliable elevators, and inconvenient parking/wayfinding are recurring issues, and the bar is occasionally closed.

Related guest reviews

4

Wayne

Sep 11, 2024

·

Stayed 4 nights

There were several things I found wrong with this hotel. * No daily room tidy. I shouldn't have to request this. * Shower head was so loose that I had to hold it with one hand in order to take a shower. This shows that they don't inspect the rooms for such problems. * Furnace wasn't turned on?! They told me that this is a State rule. Well then the Hotel leadership should shout at the State legislature and tell them their policy is ludicrous instead of not allowing guests to control the room temperature. * Toilet leaked so that each 5 minutes or so, it would refill and make noise. Again, no inspections of rooms to proactively prevent this. * The Staff while very nice and friendly, didn't tell me where everything was at check in. Better would be to go over the amenities, locations of things I would be interested in using etc.. * Hot tub was broken. I picked this place just so I could use it. I wouldn't be able to recommend this hotel nor stay there myself again unless All of those are rectified.

10

Rebecca

Sep 8, 2025

·

Stayed 3 nights

Beautiful hotel, good proximity to all the Minneapolis things we wanted to see! We really enjoyed the hot tub and pool after long days of sight seeing, and the bar staff was particularly wonderful.

8

Joseph

Mar 30, 2025

·

Stayed 1 night

The parking is terrible and no valley offered so by the time you walk through the distant parking lot then through the hotel plan on walking a couple blocks. Make sure you leave your luggage at the door

10

Nina

Jan 17, 2025

·

Their pool is wonderful

6

Rachel

Jun 19, 2025

·

Stayed 3 nights

A bit out of town, but next to easy places to grab amenities. The gym and pool were very nice additions to be able to use, though they are quite a distance due to the size of the hotel. The pool was a nice temperature. The decor was a little outdated, but clean. The room had enough space and an extra area for the fridge and shelf which was nice. The elevators were not working correctly and getting help from staff was very dicey. The parking is also a bit of a walk, so having someone pull to the front is needed for luggage.

8

Sheila

Aug 17, 2024

·

Stayed 1 night

Room was very clean. Staff was very friendly. Some areas of the hotel were in need of repair. (Water damage on the ceiling in our room, back stairwells were dirty). Pool area is in need of repair and updating. Other than the wear and tear of an older building our stay was very nice. The buffet breakfast was excellent.

8

Amy

Jul 9, 2024

·

Stayed 1 night

There were very few amenities open during our visit, but it was a great place to stay for the night particularly if you have a dog and kiddos who like to swim. The pool was huge and lots of beautiful opportunities for walking. However, the bar was closed, which made our two free drink coupons useless and parking was not at all convenient.

6

Daniel

Feb 13, 2023

·

Stayed 1 night

Front desk staff were friendly and attempted to be helpful but morning staff was clearly new to his job and it would have been helpful if he had backup. Hot tub was turned off by a kid and couldn’t be restarted for a long time. Sauna didn’t get very hot.

8

WENDELL

Dec 1, 2024

·

Stayed 3 nights

Under cover parking

4

Stephen

Aug 26, 2024

·

Stayed 2 nights

Only one of three elevators worked. Button to activate calling the elevator to go down from the 4th floor did not work. Actually talked to the maintenance man in front of another employee and told him about it. His response was you have to hit it hard and on the bottom right of the button. (It’s not a button but much larger) Ceiling of room was leaking water near the window. Puddle of water on interior sill which spilled onto the floor. Entrance from the parking lot on side door ( clearly marked entrance) is not secure. A room key card is not necessary to open the door and it was never even locked.

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Cleanliness

Cleanliness is inconsistent: many note clean rooms and tidy spaces, while others report dirty or musty rooms, mold in bathrooms, and stained or soiled bedding.

Related guest reviews

4

Geary

Jun 26, 2024

·

Stayed 1 night

The only thing I liked was that the bed was comfortable, and I slept well. The 2 people I dealt with at check-in/out were not friendly at all. The parking is nowhere near convenient. Quite a walk from there to the rooms having to drag luggage up and down stairs, through what felt like a maze with poor directional signage. The rooms (with a king bed) are very small, and are falling apart. Paint was peeling off of the ceiling in the shower. The shower was clogged, so you were standing in ankle deep water almost immediately with someone else\'s soap scum - gross! Our bath mat that was on the side of the tub in our "clean" room was somehow soaking wet. The floor carpet on one side of the bed was wet - not damp - WET! All in all, this place is falling apart. It\'s a big place, and evidently they don\'t do enough business to put money back into upkeep. I will definately not stay here again.

8

Eric

Oct 5, 2025

·

Stayed 1 night

In town for a conference. Decent, but tired looking hotel. My room had a musty smell.

4

Diana

Oct 9, 2025

·

Stayed 1 night

Our room was dirty and the grouns had remnants of old food all around. The room smelled moldy as well, and we asked to switch room and were accommodated.

10

Carol

Sep 10, 2025

·

Stayed 1 night

Pleasant decor, beautiful walking trail behind the hotel, delicious full breakfast. Breakfast staff was outstanding and welcoming. Rooms and facilities were very clean and the setting was quiet.

4

Marshal

Oct 6, 2024

·

Stayed 2 nights

Room was covered in dust, bathroom in the room had mold on the ceiling of the shower and every wall due to non working shower fan.

10

Dennis

Sep 27, 2025

·

Stayed 1 night

The room was clean, staff were friendly and accommodating, and would stay there again

10

lynne

Nov 17, 2025

·

Stayed 1 night

Clean room, good breakfast

8

Sheila

Aug 17, 2024

·

Stayed 1 night

Room was very clean. Staff was very friendly. Some areas of the hotel were in need of repair. (Water damage on the ceiling in our room, back stairwells were dirty). Pool area is in need of repair and updating. Other than the wear and tear of an older building our stay was very nice. The buffet breakfast was excellent.

8

Marjorie

Jan 1, 2024

·

Stayed 1 night

dirty sheets were on our bed! it looked like they were stained with blood

2

Cassie or Jaymey

Sep 10, 2023

·

Stayed 1 night

Our room was dirty. Dead and live bugs on bed. Blood stains on sheets. We were on 1st floor and window would not lock. (Homeless people outside). Door to room was horrible to get inside. You needed to throw your entire body weight into door to get it to open. It was a ghetto hotel.

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Rooms

Rooms are generally quiet with comfortable beds, but decor is dated and several guests found beds or room size smaller than expected; some rooms lack a microwave.

Related guest reviews

10

Shirley

Apr 29, 2024

·

Stayed 1 night

The beds were small and pillows, though many, were hard.

8

Curtis

Apr 28, 2025

·

Stayed 1 night

Good, big hotel, a lot of guest and it was still quiet

8

Eric

Oct 5, 2025

·

Stayed 1 night

In town for a conference. Decent, but tired looking hotel. My room had a musty smell.

10

Tom

Jul 29, 2025

·

Stayed 3 nights

Beds where very comfortable pillows are nice. They cleaned our room up. I thank your maid Service for that ,everyone at your front is very friendly. That’s why we love staying at this hotel every time we come to to see Twins or a concert just easy to get to the venues plus the shopping

6

James

May 27, 2024

·

Stayed 2 nights

Uncomfortable small bed.

8

Jessica

Aug 11, 2025

·

Stayed 1 night

We enjoyed our stay. The beds were a bit smaller than expected. There is no microwave in the room. Staff was friendly and helpful. Close to dining. Has a great pool, fitness area, and hot tub.

6

Rachel

Jun 19, 2025

·

Stayed 3 nights

A bit out of town, but next to easy places to grab amenities. The gym and pool were very nice additions to be able to use, though they are quite a distance due to the size of the hotel. The pool was a nice temperature. The decor was a little outdated, but clean. The room had enough space and an extra area for the fridge and shelf which was nice. The elevators were not working correctly and getting help from staff was very dicey. The parking is also a bit of a walk, so having someone pull to the front is needed for luggage.

10

George

Dec 21, 2025

·

Stayed 3 nights

Most comfortable and quiet stay.

10

Ronald

Feb 18, 2024

·

Stayed 2 nights

Our room was clean and updated and comfortable. I was nice that it had a covered parking lot but the walk was somewhat far away having to climb down stairs and then back up to the lobby.

10

Shereen

Sep 2, 2024

·

Stayed 1 night

A quiet and comfortable stay. Highly recommended.

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Service

Many guests describe staff as friendly and accommodating, with standout breakfast and bar teams, though some experienced slow or unhelpful front-desk service and long check-in lines.

Related guest reviews

8

Ken

Dec 1, 2025

·

Stayed 2 nights

The room was almost perfect. The toilet would leak down and refill constantly. We were so exhausted that we never reported it, just kept the bathroom door closed all night. Staff was amazing, especially Rafeal. He.d deserves a raise!

10

Rebecca

Sep 8, 2025

·

Stayed 3 nights

Beautiful hotel, good proximity to all the Minneapolis things we wanted to see! We really enjoyed the hot tub and pool after long days of sight seeing, and the bar staff was particularly wonderful.

10

Michael

Nov 29, 2025

·

Stayed 2 nights

The staff was so nice and helpful. I will return

4

Melissa

Jun 29, 2024

·

Stayed 2 nights

Firstly, the front desk lost a very special gift bag that was left for us for 92-year-old uncle celebration of life. Very little apologizing going on at the front desk not helpful at all. Also bundles of laundry were left out in our hallway on the third floor for over a day. I am visually challenged and could've easily tripped over these left out in the hallway.

10

Carol

Sep 10, 2025

·

Stayed 1 night

Pleasant decor, beautiful walking trail behind the hotel, delicious full breakfast. Breakfast staff was outstanding and welcoming. Rooms and facilities were very clean and the setting was quiet.

6

Brian

Oct 18, 2024

·

Stayed 3 nights

Staff at front desk gives no info of where things are when you check in such as ice machine, breakfast and parking entrance to hotel. I walked up to the desk and they sat in the office looking at me instead of coming to the desk to help me like they hoped I would just go away not friendly or helpful at all

2

Vijay

Sep 2, 2024

·

Stayed 3 nights

We had booked 2 queen beds per room and 2 rooms. They had only one available and were asked to adjust. Next day we requested additional towels and coffee pods for coffee maker and the front desk guy snickers and says ‘a form has to be filled with the front desk to get those’ and we were like woah! First time we had ever heard that for a simple request like that. The beds were lumpy and carpet had stains. But the worst part was that their front desk customer service stank!!! One of the worst! Wouldn’t recommend anyone going with them…

2

Keion

May 23, 2023

·

Stayed 1 night

The room that I booked was unavailable once I checked-in. Moreover, check-in was very slow (taking over 30mins) and staff appeared to be untrained and confused.

8

Kathleen

Jul 24, 2025

·

Stayed 1 night

Staying here for 4 nights with other family. We needed accessibility accommodations with rooms adjacent. Rafael at front desk was able to accommodate us. Property is located in quiet neighborhood adjacent to walking trails. Well maintained grounds n rooms are spacious. Good breakfast buffet. Excellent service by all staff.

8

Tammi L

Feb 21, 2025

·

Stayed 1 night

Customer service was excellent.

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Location

Set in a quiet, secluded area with walking trails and reasonable access to Minneapolis attractions and nearby dining. Some felt it was a bit out of town.

Related guest reviews

10

Jason

Dec 18, 2022

·

Stayed 1 night

Nice and secluded location.

10

Rebecca

Sep 8, 2025

·

Stayed 3 nights

Beautiful hotel, good proximity to all the Minneapolis things we wanted to see! We really enjoyed the hot tub and pool after long days of sight seeing, and the bar staff was particularly wonderful.

10

Zack

Jun 22, 2024

·

Stayed 1 night

Loved the size of the property and the location!

10

Christopher

Dec 15, 2024

·

Stayed 3 nights

Close to alot of spots to do things

8

Jessica

Aug 11, 2025

·

Stayed 1 night

We enjoyed our stay. The beds were a bit smaller than expected. There is no microwave in the room. Staff was friendly and helpful. Close to dining. Has a great pool, fitness area, and hot tub.

6

Rachel

Jun 19, 2025

·

Stayed 3 nights

A bit out of town, but next to easy places to grab amenities. The gym and pool were very nice additions to be able to use, though they are quite a distance due to the size of the hotel. The pool was a nice temperature. The decor was a little outdated, but clean. The room had enough space and an extra area for the fridge and shelf which was nice. The elevators were not working correctly and getting help from staff was very dicey. The parking is also a bit of a walk, so having someone pull to the front is needed for luggage.

10

Carol

Sep 10, 2025

·

Stayed 1 night

Pleasant decor, beautiful walking trail behind the hotel, delicious full breakfast. Breakfast staff was outstanding and welcoming. Rooms and facilities were very clean and the setting was quiet.

10

Scott

Jun 2, 2025

·

Stayed 1 night

Great stay. easy to access

10

Kelly

Apr 11, 2023

·

Stayed 1 night

Beautiful, quiet, well- appointed hotel. Great location. Loved it!

8

Sonja

Apr 28, 2024

·

Stayed 2 nights

Pretty was very nice. Located in a quiet part of town.

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Dining

Breakfast is frequently praised and breakfast staff stand out, but some found items lukewarm and noted limited dining options, bar closures, or unavailable menu items.

Related guest reviews

10

John

Nov 10, 2025

·

Stayed 1 night

Breakfast tasted good but most of it was a little cold

10

Anna

Aug 4, 2024

·

Stayed 2 nights

Breakfast was great both days. Room was clean the pool area is in need of some work. This is a great place close to everything.

8

mark

May 29, 2023

·

Stayed 1 night

Overall the room seemed rather in need of a good update. The shower was impossible to regulate the temperature and was a slippery tub/shower, but there was a good grab bar. The bed was well cushioned, but slept hot for us. The restaurant was closed, we ate at the bar. The beet salad was an item on the menu, but wasn’t available.

10

Anna

Jul 22, 2024

·

Stayed 1 night

Friendly staff great breakfast. Bed was great stay here, anytime

10

Carol

Sep 10, 2025

·

Stayed 1 night

Pleasant decor, beautiful walking trail behind the hotel, delicious full breakfast. Breakfast staff was outstanding and welcoming. Rooms and facilities were very clean and the setting was quiet.

6

Anne

Nov 10, 2024

·

Stayed 2 nights

Check in took more time than it should have. Our shower/tub faucet could not be completely shut off so there was water dripping during our entire stay. On both mornings, there was no hot water at 8:15 in the morning. The staff in the dining areas and bar were fantastic and the food was pretty good for a hotel.

6

Kayla

Aug 22, 2025

·

Stayed 1 night

Limited dining and secluded area. Felt slightly Erie with the resort being so large with not many patrons. The spa treatment was amazing

10

Tom

Jul 9, 2025

·

Stayed 1 night

Great place to stay. Breakfast was great. Never disappointed about this property stayed here many times

8

Sheila

Aug 17, 2024

·

Stayed 1 night

Room was very clean. Staff was very friendly. Some areas of the hotel were in need of repair. (Water damage on the ceiling in our room, back stairwells were dirty). Pool area is in need of repair and updating. Other than the wear and tear of an older building our stay was very nice. The buffet breakfast was excellent.

8

Amy

Jul 9, 2024

·

Stayed 1 night

There were very few amenities open during our visit, but it was a great place to stay for the night particularly if you have a dog and kiddos who like to swim. The pool was huge and lots of beautiful opportunities for walking. However, the bar was closed, which made our two free drink coupons useless and parking was not at all convenient.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$102
February	$102
March	$109
April	$105
May	$113
June	$116
July	$120
August	$122
September	$133
October	$119
November	$104
December	$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $182	16 $134	17 $104	18 $104	19 $112
20 $93	21 $108	22 $115	23 $144	24 $132	25 $138	26 $138
27 $107	28 $120	29 $132	30 $140

Su	Mo	Tu	We	Th	Fr	Sa
				1 $140	2	3
4 $116	5 $120	6 $132	7 $132	8 $116	9 $124	10 $130
11 $107	12 $120	13 $132	14 $125	15 $129	16 $136	17 $136
18 $110	19 $117	20 $125	21 $125	22 $129	23 $144	24 $144
25 $186	26 $114	27 $125	28 $125	29 $121	30	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed

Standard Room

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Suite, 1 Bedroom

Standard Room, 2 Double Beds

Presidential Suite, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza Minneapolis West by IHG

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Prices for upcoming dates