Holiday Inn Express Hotel & Suites Austin NE-Hutto by IHG

The parking is very limited

Literally only thing that was a disappointment was the pool area not open

Chose this location due to pool and hot tub. Both closed for repairs. None of the USB charging ports in the room worked (there were 6). Day 3, all of the electricity on the headboard side of the room was out. No lights or alarm clock working. Maintenance cant fix it. They cant move me to another room becauae they are full and then deny my request for a refund for that night. $160/nught and I've had better experiences at that motel with a number on the end.

Pool not accessible.

We planned on staying here specifically for the indoor pool, however after checking in we were told the pool is out of service. Thankfully, we were able to cancel our reservation without issue.

Plenty of parking, everything was very clean, breakfast hours were 7-10 am which is better than the other hotels I’ve been too because when you are on vacation you want to sleep in. The staff was very friendly and helpful. The pool and hot tub was very relaxing. I highly recommend it. We will be going back as soon as we can, even just for just an overnight stay.

Very poor water pressure. Heater had a burnt smell when used. Indoor pool out of service. Breakfast was sub par. We will not be staying here again. Very disappointed.

Everything was fine. Room was sufficient. Nice to have a charging station on premise. Small fitness center worked out fine. Nice to be away from Austin traffic.

Swimming pool was not open! Elevator was broken and were told we should have received an email and never did. However we were given a room on 1st floor which was good. Thanks!! I rated an 8 all because no pool! I will definitely stay again though. It was convenient for where I needed to be. By the way the toilet seat was also broken in our bathroom.

When I got here, it seemed like our presence was annoying to the front desk employees, and they didn’t even check in the computer to see if there was early check in (less than 90 mins prior to when check in is) and they said to come right at 3:00 so we went shopping and then came back, again different people at the desk but feel like it was a burden, asked for a rolling cart for our bags, and was told if it was available it would be in the alcove in the front. Of course it wasn’t so in order to not have to make multiple trips up and down with my three year old by myself I end up carrying everything by myself down the hall past the desk where two employees watched an 8 mo pregnant woman (myself) and a toddler struggle to get around, then up the elevator, we got stuck on the elevator for several mins, pushed the elevator call button and a robot answered but never got to speak with anyone, I call the front desk with my phone and no one answered.. ever, somehow it started working again after a loud noise, got to the floor we were supposed to be on for me to notice that the cart was right there with a trash bag on it, like the employees were using it the whole time. Finally get the room and then start cleaning.. 😮‍💨

Very decent and clean property. Only one thing…there is a lot of crickets around including the room… almost impossible to have a good night of sleep.

Property was appealing. Room was clean and comfortable. Breakfast was hood.

Floors in the hotel were sticky and rugs were stick to they did not change the linen for 5 days

First room we checked in the bathroom smelled like straight Urine. Went to use the phone to call down to the front desk and it didnt work. I went down and she apologized and got us a new room. The carpet need cleaned badly. They were sticky. Our shoes were sticking to the front area when we walked in. Wall plug ins were loose or did not work. The phone in the 2nd room we got moved to i picked up the next day and the whole cord fell out of the phone because the phone jack part was broken. Ice machine down on 3rd floor.

Clean room and friendly staff

Very clean .. quiet and breakfast was awesome! a great staff,, Will return..

Clean and Saturday breakfast was over the top awesome!

Shower had black mold. Sink missing stopper. Satellite TV kept having a card read error and would need to be reset. Carpet stained. Walls damaged. Breakfast was nice and the bed was comfortable. Employees very friendly.

We stayed for 2 nights and experienced no issues. Check in was quick and easy. The room was clean and very spacious. Staff was pleasant and the property was clean.

Everything about the hotel and property were fine except the room wouldn’t stay cold and I left the next morning with bed bug bites.

Clean big room perfect for what we needed

Shower was horrible. Didnt have a door or curtain for the shower and water pressure was super low. Walls are paper thin and could hear every time someone walked by the room talking ...

Property was appealing. Room was clean and comfortable. Breakfast was hood.

Chose this location due to pool and hot tub. Both closed for repairs. None of the USB charging ports in the room worked (there were 6). Day 3, all of the electricity on the headboard side of the room was out. No lights or alarm clock working. Maintenance cant fix it. They cant move me to another room becauae they are full and then deny my request for a refund for that night. $160/nught and I've had better experiences at that motel with a number on the end.

Very poor water pressure. Heater had a burnt smell when used. Indoor pool out of service. Breakfast was sub par. We will not be staying here again. Very disappointed.

Everything was fine except our TV had to stay on one channel the whole time. The one remote was missing and the blue tooth wouldn’t connect. So that was pretty annoying and they were fully booked so they couldn’t move us.

We stayed for 2 nights and experienced no issues. Check in was quick and easy. The room was clean and very spacious. Staff was pleasant and the property was clean.

It was comfortable, the staff was very polite, and professional.

My room was located near the first floor exit, and people were coming in and out all night. The door to the room was not hung properly leaving space around the edges to see into the room. The occupants of the room above mine were extremely noisy all night long. I made numerous calls to the front desk but it made no difference. Upon request, I was finally issued a partial refund for that night's stay. I would not recommend this hotel.

Everything about the hotel and property were fine except the room wouldn’t stay cold and I left the next morning with bed bug bites.

Overall the stay was good. However, the phone and clock didn’t work in my room. I did let the front desk know about it but nothing ever became of it. The staff was very polite and friendly as well as the housekeeping staff. If ever in the area again, I would stay here, based on the professionalism of the staff and the cleanliness of the facility.

The employees at the front desk was very friendly. The food area was very clean. Every time I went to get food or coffee. The area was clean. Plenty of food and drink. There was roofing contractors working all in allmy stay was nice

Chose this location due to pool and hot tub. Both closed for repairs. None of the USB charging ports in the room worked (there were 6). Day 3, all of the electricity on the headboard side of the room was out. No lights or alarm clock working. Maintenance cant fix it. They cant move me to another room becauae they are full and then deny my request for a refund for that night. $160/nught and I've had better experiences at that motel with a number on the end.

very welcoming, clean. Front Desk very helpful. You will not be disappointed by your stay here.

The staff is friendly and helpful. Everything was clean and pleasant atmosphere. The breakfast was excellent. This is my choice for any return trips to Hutto.

My room was located near the first floor exit, and people were coming in and out all night. The door to the room was not hung properly leaving space around the edges to see into the room. The occupants of the room above mine were extremely noisy all night long. I made numerous calls to the front desk but it made no difference. Upon request, I was finally issued a partial refund for that night's stay. I would not recommend this hotel.

Staff was amazing! Doordash driver didn't bring me plasticware and the front desk brought me some to my room when I called to ask if they had any! I was super grateful because I was already in my pajamas. Very sweet lady working the breakfast area in the morning that I had a lovely conversation with. I will definitely be back. Thanks for the amazing stay!

When I got here, it seemed like our presence was annoying to the front desk employees, and they didn’t even check in the computer to see if there was early check in (less than 90 mins prior to when check in is) and they said to come right at 3:00 so we went shopping and then came back, again different people at the desk but feel like it was a burden, asked for a rolling cart for our bags, and was told if it was available it would be in the alcove in the front. Of course it wasn’t so in order to not have to make multiple trips up and down with my three year old by myself I end up carrying everything by myself down the hall past the desk where two employees watched an 8 mo pregnant woman (myself) and a toddler struggle to get around, then up the elevator, we got stuck on the elevator for several mins, pushed the elevator call button and a robot answered but never got to speak with anyone, I call the front desk with my phone and no one answered.. ever, somehow it started working again after a loud noise, got to the floor we were supposed to be on for me to notice that the cart was right there with a trash bag on it, like the employees were using it the whole time. Finally get the room and then start cleaning.. 😮‍💨

staff was very courteous and professional

Great staff and great breakfast!

Hotel was nice and well located for our purposes. Beds comfy, room with everything we needed. The staff was amazing, nice, engaging, and informative. Breakfast was delicious with several options. Would definitely stay here again.

Convenient and affordable!

Very nice I loved the hippo statues all over Hutto, Texas

Great location, close to family, friendly staff. The only issue was they couldn’t give you a key card for your room because the machine wasn’t working!

Great location. Very friendky staff. Would stsy here again.

Everything was fine. Room was sufficient. Nice to have a charging station on premise. Small fitness center worked out fine. Nice to be away from Austin traffic.

Great location

Had this hotel to go to Two Step Inn and it was great! Had to Uber to the nearby venue but location was pretty good, very clean hotel and quiet. Plus offered cookies daily to guests. It was a very nice hotel stay for the price. Would recommend

Great stay for graduation. Breakfast was good. Lots of restaurants around to choose from.

Easy access to all things Hutto, Round Rock, and Austin. Felt like we were away from rush hour but could get to hikes, walks and even downtown Austin without much difficulty.

Jacuzzi was low in water and dirty, no HBO or pay per view. Coffee tasted burnt. Biscuits were hard, cheese omelets just were eggs folded over American cheese. Why can’t they allow a smart TV connection and we play Netflix, YouTube or Amazon?

Hotel was nice and well located for our purposes. Beds comfy, room with everything we needed. The staff was amazing, nice, engaging, and informative. Breakfast was delicious with several options. Would definitely stay here again.

Love the breakfast especially the cinnamon rolls.

The included breakfast was very good!

Very poor water pressure. Heater had a burnt smell when used. Indoor pool out of service. Breakfast was sub par. We will not be staying here again. Very disappointed.

Very clean .. quiet and breakfast was awesome! a great staff,, Will return..

Clean and Saturday breakfast was over the top awesome!

The staff is friendly and helpful. Everything was clean and pleasant atmosphere. The breakfast was excellent. This is my choice for any return trips to Hutto.

Great stay for graduation. Breakfast was good. Lots of restaurants around to choose from.

Great staff and great breakfast!