Is parking available at the hotel?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered?

A complimentary breakfast is included, served during limited hours.

Does the hotel allow pets?

Yes, pets are allowed with a fee of USD 20 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, subject to availability and possible additional charges.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so contacting the property for details is recommended.

Where is the hotel located in relation to local attractions?

The hotel is located in Williams, California, within a 15-minute walk of Town Square Park and Williams City Hall. It is approximately 1.1 miles from Sacramento Valley Museum and 1.2 miles from Venice Park.

Does the hotel have a swimming pool?

Yes, there is a seasonal outdoor pool available, which is open from October to April. The pool is fenced for safety.

What are the hotel's policies regarding children?

Up to 2 children aged 18 years or younger can stay for free when occupying the parent's or guardian's room, using existing bedding.

Does the hotel provide extra beds or cribs?

The hotel does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for detailed information and any associated costs.

SureStay Hotel by Best Western Williams

Average nightly price at SureStay Hotel by Best Western Williams by month, last 12 months (USD)
Month	Average price
January	$62
February	$64
March	$63
April	$67
May	$68
June	$64
July	$64
August	$62
September	$67
October	$65
November	$61
December	$55

What guests think

Across mixed reviews, travelers describe SureStay Hotel by Best Western Williams as a budget stop right off the highway, with friendly staff and comfortable beds for some, but recurring cleanliness problems, pests, maintenance issues, and noticeable freeway noise for others.

Outside areas and amenities feel worn, with a very small or poorly maintained pool at times, occasional outages like the ice machine, and limited breakfast seating. Breakfast is very basic and inconsistently stocked, while service ranges from warm and accommodating to slow or curt, with occasional early-morning disturbances and missed wake-up calls. Several guests appreciated the easy freeway access and the ability to walk to nearby restaurants. Overall, expect a simple stopover at a budget property with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is small and sometimes dirty or closed. Exterior/common areas look worn, and guests noted occasional equipment problems such as an out-of-service ice machine and rough access roads.

Related guest reviews

6

MARK

Dec 20, 2022

·

Property is nice from inside and clean, outside area is a mess. Staff is nice …

6

Laura

Jul 24, 2025

·

Stayed 1 night

As the old saying goes, "you get what you pay for." Granted, I was expecting a lot for the price point, just a place to sleep. That said, I arrive around 4 pm, and I was sent to two different rooms that weren't cleaned yet. The third I was sent to was ready. The property itself has seen better days and is worn. The hotel lobby glass doors looks like that haven't been wiped down in ages. The room itself was clean and thank goodness it had wood laminate floors instead of carpet. Since the rest of the hotel was not kept well, I would shudder to think how nasty carpets in a room would be. The other hotel guests were slamming doors and hanging out in the parking lot having loud conversations. Needless to say, that makes it difficult to go to bed early. This will not be a place I stay again. Granzella's Inn is two blocks away and has a lovely deli and restaurant. I will stay there if I am ever in Williams, CA again.

2

Sasitawn

Jun 11, 2024

·

Stayed 1 night

Convenient enough for just a night stay. We were just passing through this very small town. The property is dirty, the air freshener were too strong, the ac were too loud. Unclean up pets poop were left on the front balcony. The place need to be remodel overall.

8

andrew

Oct 20, 2023

·

Stayed 1 night

The place was fine ,room,The pool needs work.Breakfast is ony toast and beveage.

2

Lynn

Jul 30, 2024

·

Stayed 1 night

The front desk clerk was extremely helpful & accommodating. The bathroom had black mold around the tub, the towels were stained & pool was extremely dirty

6

timothy

Jan 3, 2024

·

Stayed 1 night

Property was dirty hotel needs to be renewed

4

Jerry

Mar 1, 2024

·

Stayed 1 night

Breakfast consisted of cereal with no itinecils, bread without butt or jelly and no knife, coffee that came out looking more like 20 year old oil. Staff acted like they didn’t want to be there and you need a heavy duty 4 wheel drive to get to the property due to the massive potholes.

8

Michael

Aug 4, 2025

·

Stayed 1 night

It took awhile for anyone to come to the front desk each time I went there for anything. There were only 3 small tables for breakfast seating. Pool was very small, but since I was the only one at it, that wasn't a problem. However, if children had been using it at the same time, that would've been a real concern.

4

James

Jul 11, 2024

·

Stayed 1 night

Wehad to take the reservation since we got there after 4pm. It was over 100 degrees. The pool was not working/available. The ice machine wasnt working, so we had to get some from the front desk. The room had problems. We stayed in the 3rd one they offered us. This property is in the middle of a field surrounded by industrial properties. It was very unappealing. We had just spentnights in another Best Western the night before as we traveled. This is not the same type of property as we expected for a Best Western. They had nice upgrades in the rooms, but the quality wasnt in the structure. There were spiders in our room. The bathroom floor tiles looked dirty, like they hadnt been cleaned in a long time.

8

Lisa

Sep 22, 2024

·

Stayed 1 night

The pool needed cleaning. Other than that, everything was good.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with repeated reports of mosquitoes, roaches, spiders, and flies, plus stained linens, lingering smoke odors, and dirty bathrooms. Several other guests, however, described their rooms as clean.

Related guest reviews

6

Jeff

Jul 18, 2023

·

Stayed 1 night

Looked recently remodeled but was dirty. Dirt in corners. Some counters were not wiped off in some time. Overall was acceptable. But could be great with a little better cleanliness

4

Amy

Sep 29, 2024

·

Stayed 1 night

Roaches running around and dirty

6

Christy

Nov 18, 2023

·

Stayed 1 night

The lady who checked us in was very friendly. Our room was dirty! Spiderwebs over the sink area, hair in the tub, dead flies on the wall by the picture and looked like a child wiped snot on a wall. The bathroom reeked of cigarette smoke. The noise from the freeway was constant, but not horrible.

2

Janell

Mar 1, 2025

·

Stayed 1 night

This place was gross. It smelled like garbage outside and smoke and beer inside. The bedding was stained, the flooring was chipped, and the bath was dirty. The front desk lady was very kind and helpful though.

2

Steven

Aug 24, 2024

·

Stayed 1 night

Tiles in bathroom were broken, tub has a slow drain, sheets were dirty, mosquitoes in room, freeway noise was loud. Yuk.

4

Krista

Jul 6, 2024

·

Stayed 1 night

The room was so dirty! There were dead cockroaches in the corners & under the bed.

2

Yustin

Dec 29, 2023

·

Stayed 1 night

Stains on blankets and bathroom walls and dirty towels.

2

adilene

Aug 3, 2025

·

Stayed 2 nights

There was mosquitos everywhere ! Spiders and cob webs on every corner. Very inconvenient to get to a hotel you’d like to relax in after driving for hours to not be able to get no sleep because of mosquitos biting and being everywhere. Would give it zero stars if I could Honestly and no refund ??

4

Luis

Sep 11, 2024

·

Stayed 2 nights

Found multiple Roaches in the restroom and bedroom and dead mosquitoes all over the wall with blood . Pool was really dirty . Some bedsheets had stains . Water from shower was low pressure due to faulty valve ( it was leaking from the bottom when pulled up ). Walls need need to be cleaned and painted ( maybe seal cracks in around bath tub ) . the sinks water from the sink smelled like sewer water, OR there was a smell of sewer from the drain . Something is definitely going on with that . Kinda gross to rinse your mouth with that smell hitting you as you brush your teeth . This hotel has lots of potential just needs basic hygiene and small fixes and remodel . Hope they get fixed . Staff was polite.

2

Christopher Pascal

Aug 1, 2025

·

Stayed 1 night

The rooms had dead bugs on the floor and smell like cigarettes.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic with some updates and comfortable beds, but freeway-side rooms can be noisy. Travelers also report recurring maintenance issues such as buckled flooring, leaks, and finicky locks or fixtures.

Related guest reviews

8

Stephen

Jan 17, 2024

·

Stayed 1 night

Nice clean rooms but next to the highway

2

Kathleen

Sep 13, 2025

·

Stayed 1 night

We recently stayed at the SureStay by Best Western in Williams and were very disappointed with our experience. The room itself was in poor condition—the linoleum was buckled in several places, making it easy to trip, and the bedsheet was stained. When my boyfriend went to shower, there was no hot water. When we called the front desk, the attendant argued that there was hot water, but after coming to the room, he acknowledged the problem and returned with a screwdriver to fix it. Breakfast was included, which was fine for those who eat breakfast, but I only drink coffee. Unfortunately, there was no creamer or sugar available, so I had to leave the hotel to buy coffee elsewhere. Overall, the experience was far below what we expected from Best Western, and we hope management takes these issues seriously so future guests have a better stay.

10

Anita

May 4, 2023

·

Stayed 1 night

It was a great value and nice place - only downfall, right next to the freeway. I’d stay again but ask for a room on opposite side of building from freeway!!

4

Pilar

Feb 26, 2023

·

Stayed 1 night

It was a non-smoking room that reeked of smoke and the smoke detector had been removed. There was a connecting door to the adjacent room and the people next door were smoking and the smoke was coming into my room. There was a hole in the ceiling over the shower, and when the shower in the room above me was in use water poured out of the hole. If I had not arrived so late after a long drive I would have asked to move rooms.

8

KuoShu

Apr 10, 2023

·

The highway side rooms could be very noisy. But the front side are OK. Everything else meet our expectation. No complains.

4

Kristina

Mar 25, 2025

·

Stayed 1 night

Flooring is all jacked up, lifting on seams like it was flooded at one time - trip hazard. Work crews staying there and partying outside till midnight. Only one cup for coffee/water. two packets of coffee add-ins but no coffee in room. Only one hand towel, no washcloths. Discovered charger on side table did not work after leaving phone on it overnight. Better options in area

6

Ray

Dec 31, 2022

·

Stayed 1 night

Room leaked through previous badly done ceiling patch. Also the bathroom vent leaked during the rainstorm. Access to breakfast and breakfast selection less than optimal.

10

Kathie L

Oct 24, 2025

·

Stayed 2 nights

Staff very friendly and helpful. This was my second visit and I intend to stay several more times. Management went out of their way to help me. I appreciate that very much. Only issue, my room was on freeway side so no sleep due to semi-trucks going by. Next time, I’ll make sure I request other side.

6

Edward

Dec 21, 2022

·

Stayed 19,345 nights

Several times room keys needed rephrasing to work. Also the door was too tight against the door jam.

8

Stephen

Jan 24, 2024

·

Stayed 1 night

Clean but right on the highway so it’s noisy

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AI-generated summary based on recent guest reviews

Service

Service is mixed: many praise friendly, helpful staff and managers, while others encountered rudeness, slow front-desk response, missed wake-up calls, and repeated early knocks. Reservation or refund difficulties were also reported.

Related guest reviews

10

Graham

Jul 14, 2025

·

Stayed 1 night

Front desk lady was very friendly

10

Brian

Nov 17, 2025

·

Stayed 7 nights

Very nice and clean hotel. Will definitely stay again! Front desk staff was super nice, thanks Rebecca!

10

Jim

Feb 28, 2025

·

Stayed 1 night

It was in a very safe part of town and I really enjoyed staying there. The reception staff were great and they helped us find a more convenient room for us. Recommend this place highly!

2

Kerri

Jan 12, 2025

·

Stayed 5 nights

Rude and disrespectful employees

6

Mark

Dec 9, 2025

·

Stayed 2 nights

I left before 7 am so didn't get breakfast. & I did the transaction on line, tried to cancel 24 hours before but was told it was non-refundable, I called at 2:45pm the day before to cancel. Even tho they sold me the trip protection that I would like to get a refund for!

2

William

May 19, 2025

·

Stayed 1 night

We checked in to get some sleep after a long night of driving and had our alarm set for 10:30am to make sure we checked out on time at 11:00am but to our unpleasant surprise the staff knocked on our door at 7:30 am ,8:30 am , and at 9:30 am to ask if we were leaving at 11:00 am they also called the room somewhere in between the times given we ended up leaving the place at 10:00 because we just couldn’t take it anymore I will never stay at this place again

4

gary

Dec 28, 2024

·

Stayed 1 night

Requested a 4am wake up call which didn’t happen causing us to be late the next day

6

Craig

Aug 11, 2025

·

Stayed 1 night

My wife was treated rudely by the staff upon arrival by a female staff member after 5pm. There were some unsafe patrons at the hotel that kept looking at are truck, we were worried it would be broken into but it wasn’t. People were drinking alcohol outside the rooms by us.

2

David

Apr 22, 2025

·

Stayed 3 nights

Terrible service from staff. I don’t know if they were the owners or what. But the continental breakfast advertised was not true at all. They never refilled items for breakfast and were very difficult to get a hold of.

6

John

Dec 21, 2024

·

Stayed 1 night

I arrived and found that I paid for a protected reservation with reservation confirmed with number. They had no record of my reservation from Expedia or hotels.com. I have a record of this on my phone. I had to pay full price. Someone owes me some money. And I will get it.

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AI-generated summary based on recent guest reviews

Location

Very convenient to I-5 with easy on/off and walking access to a couple of restaurants. Noise can be an issue for highway-facing rooms; the opposite side is quieter.

Related guest reviews

10

Xiaowei

Jan 20, 2025

·

Stayed 1 night

Close to the highway, comfortable bed.

8

Stephen

Jan 17, 2024

·

Stayed 1 night

Nice clean rooms but next to the highway

10

Rafael

Jul 24, 2024

·

Stayed 1 night

Good pace to stay, easy to get to from the freeway,

10

Mary

Jan 15, 2025

·

Stayed 1 night

The attendant was exceptional, making sure we had a quiet room on the backside of the facility. Easy walking to a great restaurant and bar. Easy on/off access to highway.

10

Mark

Feb 24, 2024

·

Stayed 1 night

Not exotic but all the necessities were there. We were on the side away from freeway so it was quiet.

8

Kris

Jul 7, 2025

·

Stayed 1 night

The check-in employee was very friendly and nice. The place is nothing fancy, but it was clean, comfortable, and surprisingly quiet. Our room faced the freeway, but we couldn't hear it with the door closed! We were on the first floor and didn't hear other guests. Walking distance to a couple of restaurants. This was an unexpected stop for us, so we were looking for reasonably priced accommodations. This fit the bill!

10

Enrique

Mar 9, 2025

·

Stayed 1 night

Convenient to walk to a restaurant with good food ironic

8

C.C.

May 17, 2025

·

Stayed 2 nights

Not bad by freeway

10

Stephen

Jan 15, 2024

·

Stayed 1 night

Right on the highway so it’s noisy. It’s also out of the way in what can seem like a bad neighborhood but it’s not. Just construction.

8

Stephen

Jan 24, 2024

·

Stayed 1 night

Clean but right on the highway so it’s noisy

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AI-generated summary based on recent guest reviews

Dining

Breakfast is minimal and inconsistently stocked, with limited choices and occasional shortages or closures; seating is limited. A few guests found it adequate for a quick bite.

Related guest reviews

2

Melva

Dec 4, 2024

·

Stayed 1 night

This property is convenient to I-5 which is the only positive. The bed linens were stained, the towels had stains, I woke up in the morning and realized that there was a plastic bag over the smoke detector! It looked as though there was blood splatter on the bathroom wall. When i was ready to leave at 6:30 am, the office was closed and there was no breakfast.

6

Debra

Jun 20, 2023

·

Stayed 1 night

Dirty, stains on everything, very uncomfortable beds, no staff in the morning, no breakfast available as advertised.

10

Sue

Jun 21, 2023

·

Stayed 1 night

In the room itself, could have used a comfy chair to watch tv instead of on the bed. Very updated room and very clean. Poor breakfast offerings - cereal, toast, yogurt. Nothing hot but coffee.

8

andrew

Oct 20, 2023

·

Stayed 1 night

The place was fine ,room,The pool needs work.Breakfast is ony toast and beveage.

6

Mario

May 20, 2024

·

Stayed 1 night

Improve breakfast

8

Michael

Aug 4, 2025

·

Stayed 1 night

It took awhile for anyone to come to the front desk each time I went there for anything. There were only 3 small tables for breakfast seating. Pool was very small, but since I was the only one at it, that wasn't a problem. However, if children had been using it at the same time, that would've been a real concern.

8

Desiree

Jun 16, 2024

·

Stayed 1 night

Clean, large room, continental breakfast basic.

6

Richard

May 31, 2023

·

Stayed 1 night

The breakfast was unacceptable. Only toast and cereal? No fruit? No danish? No muffins? More juices. Didn’t even have any very disappointed

6

William

Apr 16, 2024

·

Stayed 1 night

I was surprised that it was an affiliate of Best Western. It was more on par with Motel 6. The bed was comfortable and the clerk was very friendly and welcoming. The continental breakfast was as expected toast, waffle, cereal, yogurt and coffee.

2

David

Apr 22, 2025

·

Stayed 3 nights

Terrible service from staff. I don’t know if they were the owners or what. But the continental breakfast advertised was not true at all. They never refilled items for breakfast and were very difficult to get a hold of.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $66	10 $66
11 $66	12 $66	13 $66	14 $66	15 $66	16 $66	17 $66
18 $66	19 $66	20 $66	21 $66	22 $66	23 $66	24 $66
25 $66	26 $66	27 $66	28 $66	29 $66	30 $66	31 $66

Su	Mo	Tu	We	Th	Fr	Sa
1 $70	2 $70	3 $70	4 $70	5 $70	6 $70	7 $70
8 $70	9 $70	10 $70	11 $70	12 $70	13 $70	14 $70
15 $70	16 $70	17 $70	18 $70	19 $70	20 $70	21 $70
22 $70	23 $70	24 $69	25 $70	26 $70	27 $70	28 $70
29 $70	30 $70

SureStay Hotel by Best Western Williams

Prices for SureStay Hotel by Best Western Williams

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Guest reviews of SureStay Hotel by Best Western Williams

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about SureStay Hotel by Best Western Williams

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