Hampton Inn Mt. Pleasant

Hotel stay was perfect from start to finish – friendly staff, clean room and delicious breakfast. Also, the pool and hot tub we’re great! Wewill definitely be back!!

Everything was great except the Hot Tub was cold so wasn't able to use it.

Your Reception Staff is very friendly and helpful, as they lendt a pair of scissors to me so I could assemble my wedding flowers. However, I was staying there due to being the Bride at a Marriage Ceremony at Bucks Run Golf Course. My bridesmaids' and I wanted to use the whirlpool to relax, and found it was very dirty, with dead bugs floating in it. I also reached out via Expedia to request a later checkout time to have somewhere to get ready for my wedding, only to learn I needed to vacant by 1:30 pm. I could not arrive at the wedding venue until 3 pm. I had nowhere to spend 2 hours at?

We stayed overnight while attending a show, we got back to our room after the hot tub was closed and we left before having breakfast. We didn't get to experience either of them. We wish the hot tub would have been open 24 hrs.

Hot tub was cold, a lot of broken things throughout the hotel, my reservation was messed up booked a 2 queen bed and received 1.

Hot tub was actually hot. Pool was heated nucely. Clean

Hotel was clean and quiet. We especially appreciated the noon checkout time. The pool and fitness area were closed for maintenance. However, we knew this ahead of time.

Awesome breakfast & room was very comfortable along with the beds. Hotel is very clean and well maintained. We’ve stayed a few times before & we love staying here. It was a bit of bummer the hot tub jets were broken but temperature was still really warm & I did mention to the staff in case they didn’t know but they said they were aware and waiting on a back order part. Stuff happens what can you do. Looking forward to my next stay

Didn't like that the pool and hot tub wasn't available when we checked in but no notification or money off, as I was looking forward to a little relaxation in hot tub for my weekend stay. Was very disappointed

Breakfast was ok. Whirlpool didn't work, but was hot.

Our room smelled musty a d carpet w a s damp. The shower had mold on floor.

Stayed here with a group of friends for a concert at Soaring Eagle. Overall nice rooms, friendly checkin, and good breakfast. The carpet in our room could have used a good cleaning. The bottoms of our socks were very brown and gross.

We went to see the fire works at the soaring eagle resort and had a great dinner at Ruth Chris Steak House. We could not get a room at the Resort so got one at the Hampton Inn, staff was very friendly and they advertised their bathrooms as handicap accessible and they are not! Also they are filthy dirty with mold in the shower. Also the bathroom door does not fully close by 3 inches as it is a barn door shared with the closet next to it, poor design. Also cobwebs on the walls. I had white socks on and took my shoes off and walked around for maybe 30 minutes between the bathroom and bedroom and the bottom of my socks were filthy not good for a Hilton property. Also our room smelled like a heavy smokers room and that had been sprayed with a cheap men’s cologne to cover it up and I have not smoked for 49 years. We wil not stay here again and would not recommend it either.

There was a beetle under the mattress and stained bedding.

Very clean, friendly staff, great breakfast

There were a ton and I mean a ton of dead bugs in my room. I have a photo of the bugs I cleaned up from the room.

Great clean hotel with friendly staff

We had a pet friendly room since we have a dog. Everything about room was fine except the cleanliness of the bed. There was hair probably dog or cat hair all over the sheets. It led me to believe that they had never changed the sheets from previous person.

Shower was NOT clean. Room very damp. AC very sluggish.

People were extremely friendly and accommodating. Breakfast was good and i like that I was able to get coffee anytime I wanted. I didn't use the pool or hottub. For me the room was clean but the bathroom floor was dirty and and the shower floor was so dirty that I wouldn't even get in it.

Air conditioning did not run as it should. Room was warm.

The staff at the hotel were very friendly and helpful. The Internet at the front desk went out Saturday evening which caused issues with checking in for some other family members. The beds are not very comfortable, unless you like sleeping on a hard bed. Otherwise it was good and exactly what we needed

Air conditioning was poor

Extremely noisy, not only were there tons of kids running around to make it near impossible to sleep. There was some type of noise that sounded like a bowling ball being dropped on the ceiling repeatedly for several hours, and we requested a late wake up and kept getting interrupted opening the door from housekeeping While we were trying to sleep

Spent one night here, it was ok. Mattress was pretty worn and uncomfortable and so were the pillows but overall it was decent and clean. Works for a quick overnight stay.

A few things were amiss, but nothing too major. Shampoo and conditioner were empty. Fridge froze things overrnight. Hotel staff were amazing and handled the problem. Beds were a little on the hard side for me and windows in room were small. That is all personal preference. Overall, stay was good! Room was clean and friendly staff. LOVE that checkout is noon!

Hotel needs updating. Room was clean. Staff at front desk was very kind.

Property is a little outdated and our room was slightly musty. The thermostat is locked so you can’t change the settings on the AC past a certain point so it was an uncomfortable night.

Awesome breakfast & room was very comfortable along with the beds. Hotel is very clean and well maintained. We’ve stayed a few times before & we love staying here. It was a bit of bummer the hot tub jets were broken but temperature was still really warm & I did mention to the staff in case they didn’t know but they said they were aware and waiting on a back order part. Stuff happens what can you do. Looking forward to my next stay

Need better cable/wifi....raining and tv was out half the night but other than that enjoyed my stay

Could not stay here due to rooms not being ready for guests. Approx 50 other guests had same issues. Booked at another hotel

Saturday I had booked a room at the Hampton inn Mount Pleasant with my 2 girls and their friend for a cheer competition. I arrived in town early and was told there are zero check ins before 3. He didn't even look to see if any rooms were available. I was bummed but It is what it is. So the girls and I went and got lunch. I came back a little after 2:30. I figured I'd unload the car and get in line so I can get checked in right at 3 considering I had to leave right away to go be at the state finals for competitive cheer by 4. I walked in to find out my room wouldn't be available until 4 but worse yet was the behavior of the gentleman behind the front desk. 2 female workers had just shown up and he was giving them the run down and that run down included bad mouthing people who were upset and mocking a customer because they said they were calling corporate. So I called him out on it and he wanted to tell me not to talk to him like that. He was incredibly rude. So a lady behind me started yelling at the guy because he took her phone number and when a room was ready was supposed to be called and all these people she came with got their room…. So what did they do accommodate her and got her a room. WHY did no one else get accommodated. Why did he tell some people zero check ins before 3 but others were able to check in. I just called a Hilton hotline since I haven't heard from the manager. Supposedly they already sent my refund. If that doesn't speak volumes then idk what does.

We thoroughly enjoyed our stay! Lydia was very nice and informative. The staff as a whole was great!

We arrived at 4 pm. Check in started at 3. We did not get our room until after 6

Everyone from the front desk to the breakfast attendants were top notch!

Towels were not replenished we had to request. Ask for a 630 wake up call for an important convention and we did not get it so we were late. Double charged me for a total of $798. Now I have to spend my time disputing.

Outstanding check in service, room super clean and breakfast the following morning was delicious with lots of choices.

the first room smelled horribly of dog. Jared at the front desk was so helpful and quickly moved us to a new room which was so much better. ( i travel with a pet but have never needed to change a room) everyone was so helpful and nice. we were there 5 days and it was a lovely stay. the bathroom could use an extra scrub in the shower but otherwise all good. and they have excellent coffee which we really enjoyed!!

It took 1 hour to get checked in 30 people waiting at check in only one person working rooms weren't ready it was after 4 o'clock check in time

Terrible front desk staff in the evening

The location and accessibility of dining options is great! A lot of value for the price! My hotel of choice whenever I go to Mt Pleasant.

5 minute drive to Soaring Eagle. Convenient to a lot of restaurants.

Quick and easy access to destination and other needs

The staff was very pleasant, the property is clean, and in a convenient location.

location was good

Staff was nice, location was great. Went to a concert at the casino and stayed here. They have a deal with the cab for cheap rides to and from the casino.

The Hampton is conveniently located next to an IHOP and is one of the closer hotels to Soaring Eagle Casino.

I reserved a room for a late honeymoon retreat for a daughter. I was allowed early access to the room to set it up for them. Late checkout for them as well. Food and shopping all close by. Great location. Easy on and off the freeway. Very accommodating.

Quick check in , great staff, lotsa places to eat, casino 2.5 miles away.

We chose this location because it was close to the Soaring Eagle Casino where we were attending a concert. It was just a mile down the same road.

Phone in room 105 doesnt work. Needed to go to the front desk in person. Breakfast had a nice variety.

The room was great, breakfast had everything we needed and more. The pool was by far our favorite part with how clean and warm it was. We will never stay anywhere else in Mount Pleasant.

Super friendly staff, room was very nice, & the breakfast was one of the best I’ve had as far as free hotel breakfasts go. Def will stay here again!!

The bed was very comfortable and the breakfast buffet was great lots of choices to choose from

Most of the hotel was in really good condition, though the pool water looked pretty green. The breakfast nook gets a little over crowded so trash overflows and they run out of coffee. It's like they could use one more person to help out at breakfast time. Still everyone was pleasant and it was a good hotel to stay at. They give you the number of a shuttle service that will take you to the casino for $3 ea one way.

Breakfast was bad food was cold coffee was cold my wife and I were looking forward to a good breakfast and we were both disappointed

Either burnt or tasted bad

My wife and I came to town for a memorial service. The hotel was clean, offered a great breakfast, at an affordable price. It was everything we could have asked for

Good trip. The breakfast was ok, but very little options and a little cold at 830am which was surprising. Need a little more attention in that area

Check in was quick and easy. Excellent breakfast options.