Holiday Inn Express - Times Square by IHG

Limpia y buen desayuno , buena ubicacion

The elevator of 2, was out for the all 4 days i was there of a 36th story building. Lines were always present to board. Long lines. Wait was at least 30 minutes on my first day. Caused the guests to explode in frustration.That was the first of many disappointments. Secondly, the rooms shower only trickled water and even that was warm so no shower. Then as they needed to Change my room to an ADA compliance room, they made us check out of first room by eleven only to be sent to a crowded (most days crowded) with nowhere for me to sit with knee and back issues. Didnot get a room for 4 hrs. Upon complaint of was told by desk clerk my only compensation was chips and water as she pointed to them.Third, room was worse thing i had seen, scratched draws, running broken toilet, warm water when showering, broken cracked sink needing repair. Water rolled back to you and now soap by sink area. Had to use soap from shower. Fourth, broken fixtures everywhere. ( i have pictures) lightbulbs on bedpost had no covers, firealarm didnot appear to be working. Wholes in walls and wifi was in and out the whole stay. This place needs to be closed and updated. Extreme renovation is needed. My only pleasant engagement was William and the manager. William ordered me a cab to checkout. Kept my bags i had yo bring down at 7:00am to avoid the wait. Breakfast was mediocre but the coffee was great as the machine ground freshly made. The manager was overwhelmed but well poised and out of her control. Roaches!

Staff were great and tried their best to assist however if the infrastructure is poor what more can they do. Very cramped hotel, very old and requires a refurb, only one lift working which meant you could be waiting 30 minutes to go up an down the lift. Lots of fed up and irate holiday makers. Musty smell in the room and just grubby. Location was good but I stayed out all day just so I didn’t have to go back to the hotel. Breakfast staff were attentive and really went above and beyond.

Instalaciones descuidadas El elevador fue lo más terrible, uno solo para 36 pisos para huéspedes y servicio Esperas hasta de 40 minutos y lo tomas solo si hablas por celular a recepción para que vayan por ti si no nunca llega Terrible fue bajar 35 pisos peor escaleras de emergencia

The elevator was broken. Had to go and down the stairs. Very noisy hallway out side of our room started at 8am.