Name: Quality Inn & Conference Center Franklin Downtown
Address: 1411 Liberty Street, Franklin, Pennsylvania, United States of America, Franklin, Pennsylvania, US
Price range: $140–$321 per night
Rating: 9.38

What guests think

At Quality Inn & Conference Center Franklin Downtown, reviews highlight exceptionally friendly, proactive service and very clean accommodations, plus an easy walk-to-downtown location; however, the property shows its age, and some guests were frustrated by third-party booking issues.

Breakfast is frequently described as good, and the attached Mexican restaurant and bar draw praise, though the restaurant has been closed or remodeling at times. Parking is straightforward, while some guests report a bare-bones business center and slow internet. Overall, expect a no-frills, practical stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is easy, and guests appreciate the attached Mexican restaurant and bar, though it has been closed or under remodeling at times. A few note limitations such as no printer in the business center and slow internet.

Related guest reviews

10

William

Jun 11, 2023

·

Stayed 1 night

The hotel was clean and comfortable. Sound proofing is good, but not perfect. The bed was very restful. The attached restaurant is OK, offering a lot of different beers and ales.

8

Ben

Jan 6, 2023

·

Stayed 19,362 nights

Great customer service, everyone was extremely friendly and aimed to please. Property is very dated and needs a makeover. No printer at business center and the internet was so slow it wasn't worth using.

10

Barbara

Aug 24, 2024

·

Stayed 1 night

I liked the attached Mexican restaurant and bar. In a small town like Franklin, choices of where to eat are limited. The staff was friendly too. Our room wasn’t cleaned while we were there but we only stayed for 2 nights.

10

Seth

Feb 15, 2025

·

Stayed 1 night

Hotel was very clean and staff were friendly. Easy to get to with very easy parking. Everything in Franklin was within walking distance so that was nice

8

Jenifer

Aug 24, 2024

·

Stayed 1 night

The front desk staff were friendly. The new Mexican restaurant was good. We could walk to downtown Franklin, which was nice. The room was comfortable and the ground outside were nice

8

Clinton Dale

Feb 15, 2025

·

Stayed 2 nights

There was ice and snow on the walkways and parking area that should have been removed or treated. Service was good, friendly staff.

8

Gregory

Jun 16, 2024

·

Was disappointed that resturant was closed always looked forward to eating there

10

Mary

Jul 19, 2023

·

Stayed 1 night

Warm welcome and good little restaurant

8

Marian

Jun 9, 2024

·

Hotel was clean, comfortable and quiet. Town is old and a little run down but everyone working there was very nice. We even got a call on our hotel phone from front desk after we checked into our room asking if all was acceptable. Husband and I were there to do some biking and kayaking. Hotel got us a 1st floor room so we could bring our bikes inside with us. Only con, the hotel is advertised as having a restaurant and bar. Their restaurant is currently closed as they are remodeling. But within just a few blocks away there is downtown Franklin, which has many restaurants and bars. Overall, nice stay for a nice price. Would stay here again!

10

Bonita

Dec 29, 2025

·

Stayed 1 night

Did not eat breakfast. PArking was fine.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews widely praise overall cleanliness of rooms and common areas. Occasional comments mention hallway or elevator odors, a missed vacuum, or a few spiders.

Related guest reviews

10

William

Jun 11, 2023

·

Stayed 1 night

The hotel was clean and comfortable. Sound proofing is good, but not perfect. The bed was very restful. The attached restaurant is OK, offering a lot of different beers and ales.

8

Brian

Jul 15, 2024

·

Stayed 2 nights

Room was clean. Breakfast was good. The building is a little dated. And it seemed kind of expensive. We had a queen suite, but not sure why they call it a sweet because it's just one room which might only be slightly bigger than a normal room.

10

David

Jun 24, 2025

·

Stayed 1 night

A clean and well maintained property on the edge of town. Easy access to exploring, dining, and shopping in Franklin.

10

Valerie

Dec 8, 2025

·

Stayed 1 night

When we check in Karen went above and beyond for the customer in front of me. Then she gave us a personal welcome call. The kind of service that used to be the standard. The room was comfortable and clean and the morning staff was just as friendly and pleasant. My daughter lives in the area so we will be regular customers.

10

Seth

Feb 15, 2025

·

Stayed 1 night

Hotel was very clean and staff were friendly. Easy to get to with very easy parking. Everything in Franklin was within walking distance so that was nice

10

Scott

Jan 12, 2025

·

Stayed 1 night

Check in was super easy and Karen was so friendly and nice. The hotel was super clean. Would recommend this place to anyone.

10

Patricia

Mar 25, 2023

·

Stayed 1 night

Very nice all around. Super clean. Staff excellent! Quiet, comfortable bed.

10

Nicholas

Nov 22, 2025

·

Stayed 1 night

everything was clean, room was stocked with everything needed and everyone we walked by was polite and asked if we needed anything. This is why we will continue to book this location every wine walk/light up night weekend.

8

Ann

Sep 11, 2023

·

Stayed 1 night

Friendly helpful staff. Only complaint would be an unpleasant smell in the hallways.

10

Gary

Apr 14, 2024

·

Stayed 2 nights

Staff was very helpful and courteous. Hotel and rooms where clean. The bathroom and shower where clean and in good working order.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable but dated, with some noting thin walls and older in-room features; Wi-Fi can be slow.

Related guest reviews

4

Celia

Aug 22, 2025

·

Stayed 1 night

Property in desperate need of a remodel!

10

William

Jun 11, 2023

·

Stayed 1 night

The hotel was clean and comfortable. Sound proofing is good, but not perfect. The bed was very restful. The attached restaurant is OK, offering a lot of different beers and ales.

8

Brian

Jul 15, 2024

·

Stayed 2 nights

Room was clean. Breakfast was good. The building is a little dated. And it seemed kind of expensive. We had a queen suite, but not sure why they call it a sweet because it's just one room which might only be slightly bigger than a normal room.

8

Timothy

Oct 1, 2023

·

Stayed 2 nights

The rooms are nice and well maintained. The beds were very comfortable. The location is excellent. The staff are welcoming and efficient. The walls are paper thin.

8

Diane

Oct 17, 2023

·

Stayed 2 nights

The staff was exceptionally good. Very attentive. The hotel is very dated. It could use some updating. The room was very clean. It had the same problem many hotels have lately as far as no daily maid service unless requested. Like other hotels, you are paying more for the room and receiving less. At the time this hotel was approximately $45 cheaper than its comparable competition, Holiday Inn Express.

8

Joan

May 21, 2025

·

Stayed 1 night

Older hotel but very clean. Front desk staff went above and beyond to make sure my stay was a good one.

10

Amanda

Apr 8, 2024

·

Stayed 1 night

Very nice quality hotel deserving of its awards. Nice areas around hotel. Mattresses were old spring style but they were in good shape. Very clean and nice hotel, excellent staff.

10

Robert

Apr 28, 2025

·

Stayed 1 night

Nice property, just old feel and smell in the room from carpet, sofa, etc. Had to spray down room with Lysol for freshness. Room is clean just old. Front desk clerk was great, and Mexican restaurant attached to hotel, their food was fantastic.

6

Celia

Jul 22, 2024

·

Stayed 1 night

Very outdated

10

Melody

Nov 27, 2023

·

Stayed 3 nights

This is an older property, but it has been kept up very well. Because it is older, the rooms are much larger than newer hotel rooms. Best of all: we received the best customer service over our 4-day stay than we've experienced in YEARS! The staff was super friendly, helpful and welcoming. Would always choose this hotel over the Holiday Inn Express that is the only other option within 10 miles of this area.

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AI-generated summary based on recent guest reviews

Service

Service earns consistent praise for warmth and attentiveness, including follow-up calls and quick fixes. A few guests reported check-in issues, outdated ID/credit-card procedures, or problems tied to third-party reservations.

Related guest reviews

10

Deborah

Nov 27, 2025

·

Stayed 1 night

Karen at the front desk stood out above everything. She was the best. From helping us getting checked in to recommending the Mexican restaurant there. She was the best.

10

john

Jul 6, 2025

·

Stayed 1 night

Convenient location, top notch service. Everyone we came into contact with at the hotel was friendly and helpful. The manager was constantly around, making sure everything was great for everyone. Informed them that our refrigerator was not working and they had a new one in place and working within the hour.

10

Emily

Dec 15, 2025

·

Stayed 2 nights

The staff was friendly and helpful.

10

Valerie

Dec 8, 2025

·

Stayed 1 night

When we check in Karen went above and beyond for the customer in front of me. Then she gave us a personal welcome call. The kind of service that used to be the standard. The room was comfortable and clean and the morning staff was just as friendly and pleasant. My daughter lives in the area so we will be regular customers.

10

Patricia

Apr 8, 2024

·

Stayed 1 night

Awesome..Awesome…Awesome…. This place is perfect. The town it sits in is quaint..,and the front desk attendant is very personable…. Her name is Kim and she actually called our room after check-in to see how we are and if everything is ok. Priceless!!!! I will come back here because of this service. Exceptional!!!

10

James

Oct 12, 2025

·

Stayed 1 night

The hotel had did not have any information from Hotels .com. I was extremely inconvenienced, and had to book a room through a different process. I had an itinerary number from Hotels.com, but no reservation number. I am not sure what happened, but I am not happy about how this transpired. Jim

10

Michael

Nov 26, 2023

·

Stayed 1 night

Kim at the front desk was a joy to interact with. She welcomed us on our return visit, followed up with us to make certain we approved of our room and provided excellent suggestions for dining options. I have stayed at much more expensive hotels in more exclusive locations and have never received the level of competency and politeness that she exhibited. When we return it will be largely due to our anticipation in seeing her again.

10

Cristina

Oct 30, 2023

·

Stayed 1 night

The owners went above and beyond to make sure we had everything we needed. Great free breakfast too, and up the street from a great brewery.

10

Melody

Nov 27, 2023

·

Stayed 3 nights

This is an older property, but it has been kept up very well. Because it is older, the rooms are much larger than newer hotel rooms. Best of all: we received the best customer service over our 4-day stay than we've experienced in YEARS! The staff was super friendly, helpful and welcoming. Would always choose this hotel over the Holiday Inn Express that is the only other option within 10 miles of this area.

4

Jeannie

Sep 2, 2025

·

Stayed 1 night

Would not stay again. Check-in system is severely outdated. Used the "old school" roll-a-dex filing system for room reservations. Per usual reguest photo ID and credit card was required. The hotel makes a photo copy of your drivers license and credit card (including the #'s, expiration date, etc). Any person could literally take your info. We should have left then, but it was late and we were ready for a shower and to relax. Upon checkout asked if I could have the copies to destroy and was told no, they go into a box for an audit. Not sure if this person really knows or not since their name badge said "in training." There was no one else around to ask. Also, this was the same front desk person who was sleeping (keep reading for that info). Apperared to be random people hanging around outside and smoking pot. Not sure if they were guest or not. Also appeared that they must do long term rentals to people?? I am not sure but wanted to do 1 load of laundry at 9pm at night and there were multiple baskets of clothes and 2 people hanging out in the laundry room doing a weeks worth of laundry 1 load at a time. Took the elevator a few times and the elevator smelled heavily of pot and alcohol and so did the gentlemen getting off the elevator. Room was semi-outdated. Neighborhood, or in my opinion, the entire area was run down. In the morning the front desk attendant was sleeping in a chair (we have a pic to prove this). Wish I could upload a pic in my review.

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AI-generated summary based on recent guest reviews

Location

The hotel is convenient to downtown Franklin, with many reviews noting it’s an easy walk to restaurants, shops, and the park.

Related guest reviews

10

David

Jun 24, 2025

·

Stayed 1 night

A clean and well maintained property on the edge of town. Easy access to exploring, dining, and shopping in Franklin.

10

Linda

Aug 25, 2025

·

Stayed 5 nights

Perfect location in a highly walkable small town. Very friendly and helpful staff.

10

Andrew

Jun 21, 2023

·

Stayed 5 nights

Located within a five minute walk of downtown, where is a lot to do. Very nice staff as well, along with a nice breakfast available every morning.

10

Diane

Jan 12, 2025

·

Stayed 1 night

Very convenient to town. The lady at the front desk was very kind and knowledgeable. We would stay there again.

10

Seth

Feb 15, 2025

·

Stayed 1 night

Hotel was very clean and staff were friendly. Easy to get to with very easy parking. Everything in Franklin was within walking distance so that was nice

8

Mary K

Jun 9, 2024

·

Stayed 1 night

The hotel is convenient to all that downtown Franklin has to offer. Easy walking to restaurants, stores and the park. It is an older property but in doid condition. The complementary breakfast had the usual options but was kept clean and food items were replenished frequently.

8

Jenifer

Aug 24, 2024

·

Stayed 1 night

The front desk staff were friendly. The new Mexican restaurant was good. We could walk to downtown Franklin, which was nice. The room was comfortable and the ground outside were nice

10

Barb

Dec 13, 2024

·

Stayed 1 night

Great place to stay while in Franklin. Short walk to downtown where there is shopping and dining. The staff were very friendly and welcoming. Specifically Karen and Kim. It was a very refreshing positive experience.

8

Marian

Jun 9, 2024

·

Hotel was clean, comfortable and quiet. Town is old and a little run down but everyone working there was very nice. We even got a call on our hotel phone from front desk after we checked into our room asking if all was acceptable. Husband and I were there to do some biking and kayaking. Hotel got us a 1st floor room so we could bring our bikes inside with us. Only con, the hotel is advertised as having a restaurant and bar. Their restaurant is currently closed as they are remodeling. But within just a few blocks away there is downtown Franklin, which has many restaurants and bars. Overall, nice stay for a nice price. Would stay here again!

10

John

Jun 16, 2023

·

Stayed 1 night

Friendly staff. Clean facility. Good breakfast. Very good parking. Nice area to walk, shop & dine.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked, with hot items and waffles mentioned, and the on-site Mexican restaurant receives positive feedback; however, it has occasionally been closed or remodeling, and a few noted minor breakfast timing or quality issues.

Related guest reviews

10

Krystal

Jun 12, 2025

·

Stayed 1 night

Staff was very friendly and welcoming. Room was clean. Breakfast was good. Great place to stay the night for a baseball tournament in the area.

8

Amber

Nov 16, 2024

·

Stayed 1 night

This was a very good hotel for what we paid and for a weekend trip. The breakfast was good, the staff were super nice and welcoming, and there’s a decent Mexican restaurant inside the hotel.

10

Nicholas

Nov 28, 2024

·

Stayed 1 night

The employees were fantastic from the moment we were checking in, and even the next day when we checked out, this was our second time staying at this location and as long as they keep up the good work we will be returning next November for wine walk/ light up night. The waffles at breakfast were fantastic, and the water was hot with plenty of pressure in the shower.

8

Mary K

Jun 9, 2024

·

Stayed 1 night

The hotel is convenient to all that downtown Franklin has to offer. Easy walking to restaurants, stores and the park. It is an older property but in doid condition. The complementary breakfast had the usual options but was kept clean and food items were replenished frequently.

10

Dion

Jun 25, 2023

·

Stayed 2 nights

Friendly staff, very clean rooms and the complimentary hot breakfast was great

8

Gregory

Jun 16, 2024

·

Was disappointed that resturant was closed always looked forward to eating there

10

Richard

Oct 21, 2023

·

Stayed 1 night

Very friendly staff (Karen) and the restaurant was a very pleasant surprise.

10

Mary

Jul 19, 2023

·

Stayed 1 night

Warm welcome and good little restaurant

8

Marian

Jun 9, 2024

·

Hotel was clean, comfortable and quiet. Town is old and a little run down but everyone working there was very nice. We even got a call on our hotel phone from front desk after we checked into our room asking if all was acceptable. Husband and I were there to do some biking and kayaking. Hotel got us a 1st floor room so we could bring our bikes inside with us. Only con, the hotel is advertised as having a restaurant and bar. Their restaurant is currently closed as they are remodeling. But within just a few blocks away there is downtown Franklin, which has many restaurants and bars. Overall, nice stay for a nice price. Would stay here again!

10

Ann

Aug 15, 2024

·

Stayed 2 nights

Very nice people at front desk. Breakfast had everything I needed.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$136
February	$140
March	$133
April	$137
May	$135
June	$144
July	$142
August	$138
September	$142
October	$157
November	$141
December	$139

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $167
20 $140	21 $149	22 $150	23 $150	24 $150	25 $155	26 $155
27 $140	28 $150	29 $150	30 $150

Su	Mo	Tu	We	Th	Fr	Sa
				1 $317	2 $321	3 $317
4 $158	5 $150	6 $146	7 $150	8 $150	9 $159	10 $159
11 $140	12 $163	13 $150	14 $150	15 $150	16 $159	17 $159
18 $140	19 $150	20 $150	21 $150	22 $150	23 $163	24 $159
25 $140	26 $150	27 $150	28 $150	29 $167	30 $156	31 $159

Quality Inn & Conference Center Franklin Downtown

Prices for Quality Inn & Conference Center Franklin Downtown

Monthly average prices

About this property

Location

Room options

Suite, 1 Queen Bed with Sofa Bed

Room, 2 Queen Beds, Accessible

Standard Room, 1 Queen Bed

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Guest reviews of Quality Inn & Conference Center Franklin Downtown

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Quality Inn & Conference Center Franklin Downtown

Prices for upcoming dates