The Malvern
237 $US
/nuit
Moyenne pour octobre
Prix pour The Malvern
Sélectionnez les dates pour voir les prix et les disponibilités
237 $US
/nuit
Moyenne pour octobre
Prix moyens mensuels
À The Malvern, les prix par nuit s'élèvent en moyenne à 206 $US pendant le mois le moins cher (janvier) et à 239 $US pendant le mois le plus cher (mai), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 206 $US |
| février | 227 $US |
| mars | 221 $US |
| avril | 209 $US |
| mai | 239 $US |
| juin | 223 $US |
| juillet | 231 $US |
| août | 215 $US |
| septembre | 208 $US |
| octobre | 237 $US |
| novembre | 222 $US |
| décembre | 222 $US |
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oct. · 237 $US
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Le plus cher : mai (env. 239 $US)
Le moins cher : janvier (env. 206 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Profitez des nombreuses infrastructures de loisirs offertes par l'hébergemen...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Profitez des nombreuses infrastructures de loisirs offertes par l'hébergement et qui comprennent notamment une piscine extérieure, une piscine couverte et un bain à remous. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit et un salon de coiffure.
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et une consigne à bagages. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Tout est prévu sur place pour régaler vos papilles ! Ne manquez pas la cuisine généreuse de The Malvern Restaurant, le restaurant de cet hôtel qui propose le déjeuner et le dîner. Si vous préférez le confort de votre chambre, vous pourrez compter sur un service d'étage (horaires limités) très pratique. Et pour les petits creux, vous trouverez également sur place un café. Pour bien finir la journée, vous trouverez sur place un bar / salon. Un petit déjeuner continental gratuit est servi tous les jours.
Chambres
Les 33 chambres climatisées de l'hébergement vous invitent à la détente. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Les salles de bain comprennent une baignoire relaxante profonde et des articles de toilette gratuits. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Emplacement
The Malvern - (Adults Only) profite d'un emplacement privilégié en plein cœur de Malvern, à moins d'un quart d'heure à pied de Club de cricket Barnards Green et Musée automobile Morgan Motor Company. Cet hôtel avec spa se trouve à 3,7 km de Théâtres de Malvern et à 3,8 km de Grand prieuré de Malvern.
À proximité
Club de cricket Barnards Green(0.5 miles)
Musée automobile Morgan Motor Company(0.7 miles)
Théâtres de Malvern(2.1 miles)
Grand prieuré de Malvern(2.1 miles)
Parc scientifique des collines de Malvern(2.1 miles)
Musée de Malvern(2.1 miles)
St Ann's Well(2.4 miles)
Collines de Malvern(3 miles)
Parc des expositions Three Counties(4.4 miles)
Réserve naturelle The Knapp And Papermill(5.6 miles)
Cripplegate Park(6.3 miles)
Worcestershire County Cricket Club(6.4 miles)
University of Worcester(6.6 miles)
Colline Herefordshire Beacon(6.7 miles)
Hippodrome de Worcester(6.8 miles)
Parking
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Nettoyage à sec
Emplacement
Grovewood Road, Malvern (Angleterre), Angleterre, Royaume-Uni
Club de cricket Barnards Green (0.5 miles)
Musée automobile Morgan Motor Company (0.7 miles)
Théâtres de Malvern (2.1 miles)
Grand prieuré de Malvern (2.1 miles)
Parc scientifique des collines de Malvern (2.1 miles)
Musée de Malvern (2.1 miles)
Avis des voyageurs sur The Malvern
8.4
Très bien
Basé sur 430 avis vérifiés
Qui séjourne ici ?
Affaires
46%
Couples
53%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Les voyageurs décrivent The Malvern comme un hôtel axé sur le bien-être, avec une ambiance chaleureuse, des piscines agréables et des installations relaxantes, une nourriture généralement bonne et une atmosphère accueillante, bien que certains séjours aient été affectés par un service lent et un emplacement peu attrayant dans une zone commerciale.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Les voyageurs décrivent The Malvern comme un hôtel axé sur le bien-être, avec une ambiance chaleureuse, des piscines agréables et des installations relaxantes, une nourriture généralement bonne et une atmosphère accueillante, bien que certains séjours aient été affectés par un service lent et un emplacement peu attrayant dans une zone commerciale.
Le personnel est largement salué pour sa gentillesse et son aide précieuse, mais des commentaires répétés font état d’une communication limitée et de frustrations liées aux procédures, telles que des heures d’arrivée strictes et un enregistrement en ligne qui doit être répété à l’arrivée. Les chambres sont souvent confortables mais parfois petites ou datées, avec une climatisation intermittente et des problèmes de connexion, tandis que le spa reçoit à la fois de fortes approbations et des critiques récurrentes, comme un ascenseur en panne, des zones bondées ou des équipements temporairement hors service. Attendez-vous à un séjour axé sur la détente et le bien-être, plutôt que sur un cadre pittoresque.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les installations du spa et de la piscine sont largement saluées pour leur effet relaxant, avec un bon bar, mais on mentionne fréquemment que l’ascenseur est hors service, ainsi que des problèmes de foule occasionnels ou des équipements (par exemple, des bains de pieds/salle de sel) qui ne fonctionnent pas ou qui sont usés.
Avis de voyageur à ce sujet
8
Louisa
28 nov. 2025
·
A séjourné 1 nuit
Lovely spa break
Lovely spa break
6
Mark
22 févr. 2025
·
A séjourné 1 nuit
Everything about our spa stay could best be described as “in need of TLC”. The Rooms are tired and in need of a refresh. In between a Travel Lodge and a Premier Inn for standards. Very small TVs too. The Spa facilities comprises of one pool that is both indoor&outdoor and 4 heat rooms. The pool had missing tiles, looked quite worn. It was also easy to swim into the section walls of the seperate bays of the pool. The outdoor area itself was fairly bland/nondescript and more could have been done to try and hide the fact that there is a Premier Inn within eyeshot of the hotel (nb the hotel is not very near the Malvern Hills, it’s on a trading estate, right next to an Aldi and a roundabout). The heating rooms had two good saunas, a steam room that wasn’t very steamy and a room that I’m not really sure what benefit it offered. Breakfast was very good quality but the buffet section wasn’t regularly topped up and staff were asked multiple times for more plates or butter or toast. Staff themselves seemed friendly enough but seemed strict on processes. We arrived 5 minutes before check in time, and still weren’t able to view our rooms until precisely 3pm. All in all, it was an average stay and I wouldn’t go back.
Everything about our spa stay could best be described as “in need of TLC”. The Rooms are tired and in need of a refresh. In between a Travel Lodge and a Premier Inn for standards. Very small TVs too. The Spa facilities comprises of one pool that is both indoor&outdoor and 4 heat rooms. The pool had missing tiles, looked quite worn. It was also easy to swim into the section walls of the seperate bays of the pool. The outdoor area itself was fairly bland/nondescript and more could have been done to try and hide the fact that there is a Premier Inn within eyeshot of the hotel (nb the hotel is not very near the Malvern Hills, it’s on a trading estate, right next to an Aldi and a roundabout). The heating rooms had two good saunas, a steam room that wasn’t very steamy and a room that I’m not really sure what benefit it offered. Breakfast was very good quality but the buffet section wasn’t regularly topped up and staff were asked multiple times for more plates or butter or toast. Staff themselves seemed friendly enough but seemed strict on processes. We arrived 5 minutes before check in time, and still weren’t able to view our rooms until precisely 3pm. All in all, it was an average stay and I wouldn’t go back.
10
Meena
10 avr. 2024
·
A séjourné 1 nuit
Exceptional customer service from every member of the team. It was clear that they were motivated to help. The venue offers one of the best relaxed spa (affordable) experiences compared to others that I have had. For example compared to where you are given a time slot and the facilities have not always been as good this venue is not restrictive on how long you want to spend on your 'wellbeing' in the spa. I would go back without hesitation. Highly recommend to others. Shout out to Chloe who was amazing looking after us at dinner and Ollie a superstar
Exceptional customer service from every member of the team. It was clear that they were motivated to help. The venue offers one of the best relaxed spa (affordable) experiences compared to others that I have had. For example compared to where you are given a time slot and the facilities have not always been as good this venue is not restrictive on how long you want to spend on your 'wellbeing' in the spa. I would go back without hesitation. Highly recommend to others. Shout out to Chloe who was amazing looking after us at dinner and Ollie a superstar
8
Louise
18 avr. 2023
·
A séjourné 1 nuit
Lovely spa, beautifully warm pool. Really clean, staff helpful: loved being able to order drinks to your lounger. Delay taking order for breakfast but that was the only downside.
Lovely spa, beautifully warm pool. Really clean, staff helpful: loved being able to order drinks to your lounger. Delay taking order for breakfast but that was the only downside.
8
Matt
3 sept. 2025
·
A séjourné 3 nuits
The hotel was lovely, however, the air conditioning in our room didn’t work. We complained three times about it. Each time they attempted to fix it, but they didn’t. They provided us with Dyson fans which was a plus. But there was no communications to update us. The staff were very apathetic to our requests. But overall, a nice stay. Good food and the spa facilities were great.
The hotel was lovely, however, the air conditioning in our room didn’t work. We complained three times about it. Each time they attempted to fix it, but they didn’t. They provided us with Dyson fans which was a plus. But there was no communications to update us. The staff were very apathetic to our requests. But overall, a nice stay. Good food and the spa facilities were great.
10
Jill
31 mai 2025
·
A séjourné 1 nuit
Welcoming and helpful staff. Lift was out of order during our stay however we did receive courtesy phone call to advise ore stay. Spa/pool lovely and relaxing. This was a ladies break, thoroughly enjoyed.
Welcoming and helpful staff. Lift was out of order during our stay however we did receive courtesy phone call to advise ore stay. Spa/pool lovely and relaxing. This was a ladies break, thoroughly enjoyed.
4
Ashon
16 févr. 2025
·
A séjourné 1 nuit
A very disappointing stay, especially after experiencing and comparing this to many other spa break. Having looked at the location and previous reviews, I had been fairly optimistic about this spa break. On first glance it looks amazing, however it seems as if all photos used to depict the location have been its selling points. With a deeper inspection you are greeted with an indoor pool area which I can only resemble being unto a leisure centre facility, with endless sun loungers compact within a limited space. The outdoor pool, described as a hydrotherapy pool had been interesting, as although being different, it lacked pool seating within each feature. Other therapy features had been bog standard. Later the hotel room provided had been clean but shabby, with stains to the carpet, cracked tiles within the bathroom and marks within the shower tray. This being a birthday spa break, I had been really disappointed to eat dinner elsewhere, although the breakfast was fairly pleasant with great customer service demonstrated. Please be aware that this spa is positioned directly opposite a retail park.
A very disappointing stay, especially after experiencing and comparing this to many other spa break. Having looked at the location and previous reviews, I had been fairly optimistic about this spa break. On first glance it looks amazing, however it seems as if all photos used to depict the location have been its selling points. With a deeper inspection you are greeted with an indoor pool area which I can only resemble being unto a leisure centre facility, with endless sun loungers compact within a limited space. The outdoor pool, described as a hydrotherapy pool had been interesting, as although being different, it lacked pool seating within each feature. Other therapy features had been bog standard. Later the hotel room provided had been clean but shabby, with stains to the carpet, cracked tiles within the bathroom and marks within the shower tray. This being a birthday spa break, I had been really disappointed to eat dinner elsewhere, although the breakfast was fairly pleasant with great customer service demonstrated. Please be aware that this spa is positioned directly opposite a retail park.
8
IAN
31 juil. 2025
·
A séjourné 1 nuit
Staff excellent. Food very good - evening and breakfast Car park was quite full when we arrived early eve. Bar was surprisingly good for a health spa etc. Great draught beer, wine, cocktails -and not overpriced for such a lovely establishment! Really enjoyed- cheers!!
Staff excellent. Food very good - evening and breakfast Car park was quite full when we arrived early eve. Bar was surprisingly good for a health spa etc. Great draught beer, wine, cocktails -and not overpriced for such a lovely establishment! Really enjoyed- cheers!!
8
DAN
28 mai 2025
·
A séjourné 2 nuits
Staff was very kind and helpful. The SPA part looks very nice and cosy, nicely arranged, with nice features (water jets, multiple types of sauna, indoor and outdoor pool, etc.). The hotel room was comfortable, but with some dirty spots (especially at the toilet and bathtub). The phone signal and internet connection in the area it is extremely poor, and the hotel doesn't seem to fix the problem. If I wish to return, it would be just for spending some time in the SPA area.
Staff was very kind and helpful. The SPA part looks very nice and cosy, nicely arranged, with nice features (water jets, multiple types of sauna, indoor and outdoor pool, etc.). The hotel room was comfortable, but with some dirty spots (especially at the toilet and bathtub). The phone signal and internet connection in the area it is extremely poor, and the hotel doesn't seem to fix the problem. If I wish to return, it would be just for spending some time in the SPA area.
8
Jim
9 mars 2024
·
A séjourné 1 nuit
Lovely spa, staff very friendly and helpful. Only problem was that the foot baths and salt room weren't working. Both days the foot spas were out of action and the door seemed to be missing from the salt grotto
Lovely spa, staff very friendly and helpful. Only problem was that the foot baths and salt room weren't working. Both days the foot spas were out of action and the door seemed to be missing from the salt grotto
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients ont trouvé l’hôtel et les chambres propres, mais plusieurs ont signalé des lacunes : des traces de saleté dans la salle de bain, des peignoirs/serviettes usés, des serviettes de traitement huileuses et des signes d’usure, tels que des carreaux fissurés ou manquants et des toilettes qui se tirent mal.
Avis de voyageur à ce sujet
10
Steven
30 déc. 2025
·
A séjourné 2 nuits
Clean room excellent staff great amenities
Clean room excellent staff great amenities
6
Mark
22 févr. 2025
·
A séjourné 1 nuit
Everything about our spa stay could best be described as “in need of TLC”. The Rooms are tired and in need of a refresh. In between a Travel Lodge and a Premier Inn for standards. Very small TVs too. The Spa facilities comprises of one pool that is both indoor&outdoor and 4 heat rooms. The pool had missing tiles, looked quite worn. It was also easy to swim into the section walls of the seperate bays of the pool. The outdoor area itself was fairly bland/nondescript and more could have been done to try and hide the fact that there is a Premier Inn within eyeshot of the hotel (nb the hotel is not very near the Malvern Hills, it’s on a trading estate, right next to an Aldi and a roundabout). The heating rooms had two good saunas, a steam room that wasn’t very steamy and a room that I’m not really sure what benefit it offered. Breakfast was very good quality but the buffet section wasn’t regularly topped up and staff were asked multiple times for more plates or butter or toast. Staff themselves seemed friendly enough but seemed strict on processes. We arrived 5 minutes before check in time, and still weren’t able to view our rooms until precisely 3pm. All in all, it was an average stay and I wouldn’t go back.
Everything about our spa stay could best be described as “in need of TLC”. The Rooms are tired and in need of a refresh. In between a Travel Lodge and a Premier Inn for standards. Very small TVs too. The Spa facilities comprises of one pool that is both indoor&outdoor and 4 heat rooms. The pool had missing tiles, looked quite worn. It was also easy to swim into the section walls of the seperate bays of the pool. The outdoor area itself was fairly bland/nondescript and more could have been done to try and hide the fact that there is a Premier Inn within eyeshot of the hotel (nb the hotel is not very near the Malvern Hills, it’s on a trading estate, right next to an Aldi and a roundabout). The heating rooms had two good saunas, a steam room that wasn’t very steamy and a room that I’m not really sure what benefit it offered. Breakfast was very good quality but the buffet section wasn’t regularly topped up and staff were asked multiple times for more plates or butter or toast. Staff themselves seemed friendly enough but seemed strict on processes. We arrived 5 minutes before check in time, and still weren’t able to view our rooms until precisely 3pm. All in all, it was an average stay and I wouldn’t go back.
8
Rhiannon
20 août 2024
·
A séjourné 1 nuit
A lovely stay, staff were super friendly and efficient. Rooms could do with a little updating to make this a 5/5 but excellent amenities and cleanliness.
A lovely stay, staff were super friendly and efficient. Rooms could do with a little updating to make this a 5/5 but excellent amenities and cleanliness.
10
Petrina
19 févr. 2023
·
A séjourné 1 nuit
Room was clean and tidy, bath robes and towels for spa were quite worn and had marks on. Love the fact you can use the spa from when you check in right up until you check out. Bed was very comfortable. Breakfast was lovely, first time I have ever been for breakfast in swimwear and robe. Only thing that let it down was the wait at reception for check in and check out, both times we had to wait about 10 minutes otherwise a nice relaxing stay
Room was clean and tidy, bath robes and towels for spa were quite worn and had marks on. Love the fact you can use the spa from when you check in right up until you check out. Bed was very comfortable. Breakfast was lovely, first time I have ever been for breakfast in swimwear and robe. Only thing that let it down was the wait at reception for check in and check out, both times we had to wait about 10 minutes otherwise a nice relaxing stay
8
sally
16 sept. 2023
·
A séjourné 2 nuits
Spa amazing, food good, staff friendly. Only down side was toilets weren’t great, all seemed quite low and didn’t flush very well. Overall hotel was lovely would definitely go back
Spa amazing, food good, staff friendly. Only down side was toilets weren’t great, all seemed quite low and didn’t flush very well. Overall hotel was lovely would definitely go back
10
Gareth
15 juin 2023
·
A séjourné 1 nuit
Extremely helpfl and polite staff. Had a small issue with the room when I checked in, however this was quickly and efficiently dealt with. All staff were accomodating, the room was clean and tidy. Nice hotel. Will use again
Extremely helpfl and polite staff. Had a small issue with the room when I checked in, however this was quickly and efficiently dealt with. All staff were accomodating, the room was clean and tidy. Nice hotel. Will use again
10
Stephanie
11 janv. 2025
·
A séjourné 1 nuit
Staff were very friendly and accommodating Hotel was clean and inviting Spa was lovely, relaxing. Thoroughly enjoyed the outdoor pool especially after sunset Food lovely
Staff were very friendly and accommodating Hotel was clean and inviting Spa was lovely, relaxing. Thoroughly enjoyed the outdoor pool especially after sunset Food lovely
4
Ashon
16 févr. 2025
·
A séjourné 1 nuit
A very disappointing stay, especially after experiencing and comparing this to many other spa break. Having looked at the location and previous reviews, I had been fairly optimistic about this spa break. On first glance it looks amazing, however it seems as if all photos used to depict the location have been its selling points. With a deeper inspection you are greeted with an indoor pool area which I can only resemble being unto a leisure centre facility, with endless sun loungers compact within a limited space. The outdoor pool, described as a hydrotherapy pool had been interesting, as although being different, it lacked pool seating within each feature. Other therapy features had been bog standard. Later the hotel room provided had been clean but shabby, with stains to the carpet, cracked tiles within the bathroom and marks within the shower tray. This being a birthday spa break, I had been really disappointed to eat dinner elsewhere, although the breakfast was fairly pleasant with great customer service demonstrated. Please be aware that this spa is positioned directly opposite a retail park.
A very disappointing stay, especially after experiencing and comparing this to many other spa break. Having looked at the location and previous reviews, I had been fairly optimistic about this spa break. On first glance it looks amazing, however it seems as if all photos used to depict the location have been its selling points. With a deeper inspection you are greeted with an indoor pool area which I can only resemble being unto a leisure centre facility, with endless sun loungers compact within a limited space. The outdoor pool, described as a hydrotherapy pool had been interesting, as although being different, it lacked pool seating within each feature. Other therapy features had been bog standard. Later the hotel room provided had been clean but shabby, with stains to the carpet, cracked tiles within the bathroom and marks within the shower tray. This being a birthday spa break, I had been really disappointed to eat dinner elsewhere, although the breakfast was fairly pleasant with great customer service demonstrated. Please be aware that this spa is positioned directly opposite a retail park.
6
Victoria
29 août 2024
·
A séjourné 2 nuits
We had a 2 day stay here with friends. The spa facilities were lovely but my spa treatment did not start well as the towels that I was asked to lie on were clearly used as they were covered in oil from the last person who had treatment. I raised it straight away with the beauty therapist and she tried to pass it off that they were old towels until I pointed out that the towels underneath were clean with no oil smell. She swiftly removed the two towels apologised and blamed the previous therapist who had used the room and that she had been asked to cover my treatment as my booked therapist was running late. Apart from that the treatment was ok, not the best I’ve ever had but the therapist was very friendly. I wouldn’t go back, due to this and a few other issues with poor service from badly trained staff, when the hotel is trying to aim for the mid to high market. So would expect standards to be better.
We had a 2 day stay here with friends. The spa facilities were lovely but my spa treatment did not start well as the towels that I was asked to lie on were clearly used as they were covered in oil from the last person who had treatment. I raised it straight away with the beauty therapist and she tried to pass it off that they were old towels until I pointed out that the towels underneath were clean with no oil smell. She swiftly removed the two towels apologised and blamed the previous therapist who had used the room and that she had been asked to cover my treatment as my booked therapist was running late. Apart from that the treatment was ok, not the best I’ve ever had but the therapist was very friendly. I wouldn’t go back, due to this and a few other issues with poor service from badly trained staff, when the hotel is trying to aim for the mid to high market. So would expect standards to be better.
8
DAN
28 mai 2025
·
A séjourné 2 nuits
Staff was very kind and helpful. The SPA part looks very nice and cosy, nicely arranged, with nice features (water jets, multiple types of sauna, indoor and outdoor pool, etc.). The hotel room was comfortable, but with some dirty spots (especially at the toilet and bathtub). The phone signal and internet connection in the area it is extremely poor, and the hotel doesn't seem to fix the problem. If I wish to return, it would be just for spending some time in the SPA area.
Staff was very kind and helpful. The SPA part looks very nice and cosy, nicely arranged, with nice features (water jets, multiple types of sauna, indoor and outdoor pool, etc.). The hotel room was comfortable, but with some dirty spots (especially at the toilet and bathtub). The phone signal and internet connection in the area it is extremely poor, and the hotel doesn't seem to fix the problem. If I wish to return, it would be just for spending some time in the SPA area.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres et les lits sont souvent confortables, mais plusieurs critiques mentionnent un décor désuet ou des téléviseurs de petite taille, des espaces petits/sombres, des problèmes de climatisation et une connexion Wi-Fi ou un signal téléphonique peu fiable.
Avis de voyageur à ce sujet
6
Emily
20 juin 2025
·
A séjourné 1 nuit
Room was lovely, beds very comfortable and good air-con. Check-in was good and a lovely welcome and walk around of the facilities by reception team. Toilets all seemed oddly low down to the ground?! Lift out of order for duration of our stay, which didn’t affect us too badly but you’d have had real difficulty if you were anything other than able-bodied. Not advised until check-in and bh that point too late to look for somewhere else. Pool area was nice, water far too warm however, more akin to a hot tub than swimming pool. Service very, very slow for drinks ordered around the pool and both at dinner and especially at breakfast. Veggie breakfast really good but terrible bacon on full English! No pots of tea and just drip coffee unless ordered from behind the bar which again was very slow. Dinner took over 30mins from ordering to arriving at table for just two mains of pasta and gnocchi. Restaurant host was too jokey for our liking which made for an uncomfortable dining experience. Staff were all pleasant and welcoming but not very efficient.
Room was lovely, beds very comfortable and good air-con. Check-in was good and a lovely welcome and walk around of the facilities by reception team. Toilets all seemed oddly low down to the ground?! Lift out of order for duration of our stay, which didn’t affect us too badly but you’d have had real difficulty if you were anything other than able-bodied. Not advised until check-in and bh that point too late to look for somewhere else. Pool area was nice, water far too warm however, more akin to a hot tub than swimming pool. Service very, very slow for drinks ordered around the pool and both at dinner and especially at breakfast. Veggie breakfast really good but terrible bacon on full English! No pots of tea and just drip coffee unless ordered from behind the bar which again was very slow. Dinner took over 30mins from ordering to arriving at table for just two mains of pasta and gnocchi. Restaurant host was too jokey for our liking which made for an uncomfortable dining experience. Staff were all pleasant and welcoming but not very efficient.
6
Mark
22 févr. 2025
·
A séjourné 1 nuit
Everything about our spa stay could best be described as “in need of TLC”. The Rooms are tired and in need of a refresh. In between a Travel Lodge and a Premier Inn for standards. Very small TVs too. The Spa facilities comprises of one pool that is both indoor&outdoor and 4 heat rooms. The pool had missing tiles, looked quite worn. It was also easy to swim into the section walls of the seperate bays of the pool. The outdoor area itself was fairly bland/nondescript and more could have been done to try and hide the fact that there is a Premier Inn within eyeshot of the hotel (nb the hotel is not very near the Malvern Hills, it’s on a trading estate, right next to an Aldi and a roundabout). The heating rooms had two good saunas, a steam room that wasn’t very steamy and a room that I’m not really sure what benefit it offered. Breakfast was very good quality but the buffet section wasn’t regularly topped up and staff were asked multiple times for more plates or butter or toast. Staff themselves seemed friendly enough but seemed strict on processes. We arrived 5 minutes before check in time, and still weren’t able to view our rooms until precisely 3pm. All in all, it was an average stay and I wouldn’t go back.
Everything about our spa stay could best be described as “in need of TLC”. The Rooms are tired and in need of a refresh. In between a Travel Lodge and a Premier Inn for standards. Very small TVs too. The Spa facilities comprises of one pool that is both indoor&outdoor and 4 heat rooms. The pool had missing tiles, looked quite worn. It was also easy to swim into the section walls of the seperate bays of the pool. The outdoor area itself was fairly bland/nondescript and more could have been done to try and hide the fact that there is a Premier Inn within eyeshot of the hotel (nb the hotel is not very near the Malvern Hills, it’s on a trading estate, right next to an Aldi and a roundabout). The heating rooms had two good saunas, a steam room that wasn’t very steamy and a room that I’m not really sure what benefit it offered. Breakfast was very good quality but the buffet section wasn’t regularly topped up and staff were asked multiple times for more plates or butter or toast. Staff themselves seemed friendly enough but seemed strict on processes. We arrived 5 minutes before check in time, and still weren’t able to view our rooms until precisely 3pm. All in all, it was an average stay and I wouldn’t go back.
8
Ian
1 oct. 2025
·
A séjourné 2 nuits
Comfortable room, although very hot at night. At breakfast the hot water for the tea was only lukewarm and should be hotter. When I mentioned this to a member of staff they said I was wrong and that it was "boiling". It's not good service to say to a customer that they are wrong. Curiously on the second day the water was much hotter. When we checked in we were asked to complete a long form about using the spa without checking with us if we intended to us the spa. As we had no plans to use the spa this was a waste of time.
Comfortable room, although very hot at night. At breakfast the hot water for the tea was only lukewarm and should be hotter. When I mentioned this to a member of staff they said I was wrong and that it was "boiling". It's not good service to say to a customer that they are wrong. Curiously on the second day the water was much hotter. When we checked in we were asked to complete a long form about using the spa without checking with us if we intended to us the spa. As we had no plans to use the spa this was a waste of time.
8
Matt
3 sept. 2025
·
A séjourné 3 nuits
The hotel was lovely, however, the air conditioning in our room didn’t work. We complained three times about it. Each time they attempted to fix it, but they didn’t. They provided us with Dyson fans which was a plus. But there was no communications to update us. The staff were very apathetic to our requests. But overall, a nice stay. Good food and the spa facilities were great.
The hotel was lovely, however, the air conditioning in our room didn’t work. We complained three times about it. Each time they attempted to fix it, but they didn’t. They provided us with Dyson fans which was a plus. But there was no communications to update us. The staff were very apathetic to our requests. But overall, a nice stay. Good food and the spa facilities were great.
10
James
8 avr. 2025
·
A séjourné 1 nuit
Started overnight for couple's spa break. Pool/spa facilities are great. Rooms are clean and comfortable with decent amenities, though the TV was old and out dated, hard to navigate channels and didn't have any streaming apps. Restaurant food was great, only slight issue was speed of service. Started arriving before drinks and when we asked for our wine a second time just told "the bar is busy" no apology or even confirming it would be checked on.
Started overnight for couple's spa break. Pool/spa facilities are great. Rooms are clean and comfortable with decent amenities, though the TV was old and out dated, hard to navigate channels and didn't have any streaming apps. Restaurant food was great, only slight issue was speed of service. Started arriving before drinks and when we asked for our wine a second time just told "the bar is busy" no apology or even confirming it would be checked on.
6
Emma
19 mars 2025
·
A séjourné 1 nuit
It was lovely I just expected more from a spa hotel with the room prices. Rooms were a bit small. It was difficult to get treatment appointments and make use of the spa due to their availability and it was hard to contact them to discuss In the end our treatment was cut short due to overbooking
It was lovely I just expected more from a spa hotel with the room prices. Rooms were a bit small. It was difficult to get treatment appointments and make use of the spa due to their availability and it was hard to contact them to discuss In the end our treatment was cut short due to overbooking
4
Sebastian
7 juin 2024
·
A séjourné 1 nuit
For what they charge the rooms are small and dark, the spa not that great and the location is in the middle of a shopping centre area and not very scenic at all. The place is clean and the staff are great but this place is way overpriced for what is offered.
For what they charge the rooms are small and dark, the spa not that great and the location is in the middle of a shopping centre area and not very scenic at all. The place is clean and the staff are great but this place is way overpriced for what is offered.
6
B
12 janv. 2023
·
A séjourné 2 nuits
No wifi in the rooms. Spa pool is much smaller than expected. Location of hotel isn't what you would expect, although it is handy for a shop at Aldi.
No wifi in the rooms. Spa pool is much smaller than expected. Location of hotel isn't what you would expect, although it is handy for a shop at Aldi.
8
DAN
28 mai 2025
·
A séjourné 2 nuits
Staff was very kind and helpful. The SPA part looks very nice and cosy, nicely arranged, with nice features (water jets, multiple types of sauna, indoor and outdoor pool, etc.). The hotel room was comfortable, but with some dirty spots (especially at the toilet and bathtub). The phone signal and internet connection in the area it is extremely poor, and the hotel doesn't seem to fix the problem. If I wish to return, it would be just for spending some time in the SPA area.
Staff was very kind and helpful. The SPA part looks very nice and cosy, nicely arranged, with nice features (water jets, multiple types of sauna, indoor and outdoor pool, etc.). The hotel room was comfortable, but with some dirty spots (especially at the toilet and bathtub). The phone signal and internet connection in the area it is extremely poor, and the hotel doesn't seem to fix the problem. If I wish to return, it would be just for spending some time in the SPA area.
10
Kirsty
31 janv. 2025
·
A séjourné 2 nuits
Lovely stay. Comfortable beds. Lovely atmosphere.
Lovely stay. Comfortable beds. Lovely atmosphere.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est fréquemment salué pour son amabilité et son sens du service ; cependant, plusieurs critiques font état de difficultés de communication (par exemple, pour réserver des soins ou pour joindre l’hôtel) et d’irritations liées aux procédures, telles que la répétition de l’enregistrement en ligne ou des heures d’arrivée strictes, ainsi que d’un service lent pour les boissons ou les repas.
Avis de voyageur à ce sujet
10
Steven
30 déc. 2025
·
A séjourné 2 nuits
Clean room excellent staff great amenities
Clean room excellent staff great amenities
6
Emily
20 juin 2025
·
A séjourné 1 nuit
Room was lovely, beds very comfortable and good air-con. Check-in was good and a lovely welcome and walk around of the facilities by reception team. Toilets all seemed oddly low down to the ground?! Lift out of order for duration of our stay, which didn’t affect us too badly but you’d have had real difficulty if you were anything other than able-bodied. Not advised until check-in and bh that point too late to look for somewhere else. Pool area was nice, water far too warm however, more akin to a hot tub than swimming pool. Service very, very slow for drinks ordered around the pool and both at dinner and especially at breakfast. Veggie breakfast really good but terrible bacon on full English! No pots of tea and just drip coffee unless ordered from behind the bar which again was very slow. Dinner took over 30mins from ordering to arriving at table for just two mains of pasta and gnocchi. Restaurant host was too jokey for our liking which made for an uncomfortable dining experience. Staff were all pleasant and welcoming but not very efficient.
Room was lovely, beds very comfortable and good air-con. Check-in was good and a lovely welcome and walk around of the facilities by reception team. Toilets all seemed oddly low down to the ground?! Lift out of order for duration of our stay, which didn’t affect us too badly but you’d have had real difficulty if you were anything other than able-bodied. Not advised until check-in and bh that point too late to look for somewhere else. Pool area was nice, water far too warm however, more akin to a hot tub than swimming pool. Service very, very slow for drinks ordered around the pool and both at dinner and especially at breakfast. Veggie breakfast really good but terrible bacon on full English! No pots of tea and just drip coffee unless ordered from behind the bar which again was very slow. Dinner took over 30mins from ordering to arriving at table for just two mains of pasta and gnocchi. Restaurant host was too jokey for our liking which made for an uncomfortable dining experience. Staff were all pleasant and welcoming but not very efficient.
10
Mrs Susan
11 juin 2024
·
A séjourné 2 nuits
The Malvern is our very favourite spa. The facilities are excellent and the staff always go out of their way to be friendly and helpful.
The Malvern is our very favourite spa. The facilities are excellent and the staff always go out of their way to be friendly and helpful.
8
Ian
1 oct. 2025
·
A séjourné 2 nuits
Comfortable room, although very hot at night. At breakfast the hot water for the tea was only lukewarm and should be hotter. When I mentioned this to a member of staff they said I was wrong and that it was "boiling". It's not good service to say to a customer that they are wrong. Curiously on the second day the water was much hotter. When we checked in we were asked to complete a long form about using the spa without checking with us if we intended to us the spa. As we had no plans to use the spa this was a waste of time.
Comfortable room, although very hot at night. At breakfast the hot water for the tea was only lukewarm and should be hotter. When I mentioned this to a member of staff they said I was wrong and that it was "boiling". It's not good service to say to a customer that they are wrong. Curiously on the second day the water was much hotter. When we checked in we were asked to complete a long form about using the spa without checking with us if we intended to us the spa. As we had no plans to use the spa this was a waste of time.
8
Rhiannon
20 août 2024
·
A séjourné 1 nuit
A lovely stay, staff were super friendly and efficient. Rooms could do with a little updating to make this a 5/5 but excellent amenities and cleanliness.
A lovely stay, staff were super friendly and efficient. Rooms could do with a little updating to make this a 5/5 but excellent amenities and cleanliness.
10
James
8 avr. 2025
·
A séjourné 1 nuit
Started overnight for couple's spa break. Pool/spa facilities are great. Rooms are clean and comfortable with decent amenities, though the TV was old and out dated, hard to navigate channels and didn't have any streaming apps. Restaurant food was great, only slight issue was speed of service. Started arriving before drinks and when we asked for our wine a second time just told "the bar is busy" no apology or even confirming it would be checked on.
Started overnight for couple's spa break. Pool/spa facilities are great. Rooms are clean and comfortable with decent amenities, though the TV was old and out dated, hard to navigate channels and didn't have any streaming apps. Restaurant food was great, only slight issue was speed of service. Started arriving before drinks and when we asked for our wine a second time just told "the bar is busy" no apology or even confirming it would be checked on.
10
Karen
15 avr. 2025
·
A séjourné 1 nuit
Our experience and overall stay was great and staff very friendly and helpful. Any contact, however ahead of the stay was frustrating as it was hard to speak to anyone on the telephone with small queries or to book treatments - with a referral back to sending an email.
Our experience and overall stay was great and staff very friendly and helpful. Any contact, however ahead of the stay was frustrating as it was hard to speak to anyone on the telephone with small queries or to book treatments - with a referral back to sending an email.
6
Stephen
27 août 2025
·
A séjourné 1 nuit
Service was fantastic. Although the on line check in is pointless as you have to fill out the details again on arrival. Weird spa though in a light industrial estate opposite an Aldi, did not expect that. Dinner was really good, breakfast was terrible, poached eggs where the eggs were so overcooked they were inedible. For a spa break I wouldn’t go here again, for a business trip I would as the staff could not do enough, even finding my wife a hairbrush which she forgot to pack.
Service was fantastic. Although the on line check in is pointless as you have to fill out the details again on arrival. Weird spa though in a light industrial estate opposite an Aldi, did not expect that. Dinner was really good, breakfast was terrible, poached eggs where the eggs were so overcooked they were inedible. For a spa break I wouldn’t go here again, for a business trip I would as the staff could not do enough, even finding my wife a hairbrush which she forgot to pack.
10
Paul
29 avr. 2023
·
A séjourné 1 nuit
Really nice stay. Hotel was in a strange position next to a shopping center but once inside the hotel did not matter. Staff were welcoming and friendly. Really enjoyed the spa facilities. We only could use them from 1500 to 1100 the next day so not that long, but we really enjoyed. Food was good, the service was a bit slow but the staff were good. Breakfast was really nice and good coffee as well. Only minus points was paying £6 for a bottle of Ale from the fridge, ridiculous price. And we ordered drinks to be brought to us it took so long I went and got the drinks myself. I would rather they not offer a service if cannot carry out. But apart from that we will definitely be going back.
Really nice stay. Hotel was in a strange position next to a shopping center but once inside the hotel did not matter. Staff were welcoming and friendly. Really enjoyed the spa facilities. We only could use them from 1500 to 1100 the next day so not that long, but we really enjoyed. Food was good, the service was a bit slow but the staff were good. Breakfast was really nice and good coffee as well. Only minus points was paying £6 for a bottle of Ale from the fridge, ridiculous price. And we ordered drinks to be brought to us it took so long I went and got the drinks myself. I would rather they not offer a service if cannot carry out. But apart from that we will definitely be going back.
10
Sally
28 déc. 2025
·
A séjourné 2 nuits
Amazing hotel, super attentive staff, very generous gifts in my room for Christmas and a card, lovely surprise!
Amazing hotel, super attentive staff, very generous gifts in my room for Christmas and a card, lovely surprise!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé dans une zone commerciale/industrielle légère en face d’un Aldi et près d’un Premier Inn ; l’environnement n’est pas pittoresque et ne se trouve pas près des Malvern Hills, bien que les taxis atteignent rapidement la ville et que l’établissement soit pratique pour le parc d’exposition.
Avis de voyageur à ce sujet
10
Ian
19 mars 2024
·
A séjourné 1 nuit
Spa all good location 5 minutes to town in a taxi staff all excellent room excellent enjoyable stay
Spa all good location 5 minutes to town in a taxi staff all excellent room excellent enjoyable stay
6
Mark
22 févr. 2025
·
A séjourné 1 nuit
Everything about our spa stay could best be described as “in need of TLC”. The Rooms are tired and in need of a refresh. In between a Travel Lodge and a Premier Inn for standards. Very small TVs too. The Spa facilities comprises of one pool that is both indoor&outdoor and 4 heat rooms. The pool had missing tiles, looked quite worn. It was also easy to swim into the section walls of the seperate bays of the pool. The outdoor area itself was fairly bland/nondescript and more could have been done to try and hide the fact that there is a Premier Inn within eyeshot of the hotel (nb the hotel is not very near the Malvern Hills, it’s on a trading estate, right next to an Aldi and a roundabout). The heating rooms had two good saunas, a steam room that wasn’t very steamy and a room that I’m not really sure what benefit it offered. Breakfast was very good quality but the buffet section wasn’t regularly topped up and staff were asked multiple times for more plates or butter or toast. Staff themselves seemed friendly enough but seemed strict on processes. We arrived 5 minutes before check in time, and still weren’t able to view our rooms until precisely 3pm. All in all, it was an average stay and I wouldn’t go back.
Everything about our spa stay could best be described as “in need of TLC”. The Rooms are tired and in need of a refresh. In between a Travel Lodge and a Premier Inn for standards. Very small TVs too. The Spa facilities comprises of one pool that is both indoor&outdoor and 4 heat rooms. The pool had missing tiles, looked quite worn. It was also easy to swim into the section walls of the seperate bays of the pool. The outdoor area itself was fairly bland/nondescript and more could have been done to try and hide the fact that there is a Premier Inn within eyeshot of the hotel (nb the hotel is not very near the Malvern Hills, it’s on a trading estate, right next to an Aldi and a roundabout). The heating rooms had two good saunas, a steam room that wasn’t very steamy and a room that I’m not really sure what benefit it offered. Breakfast was very good quality but the buffet section wasn’t regularly topped up and staff were asked multiple times for more plates or butter or toast. Staff themselves seemed friendly enough but seemed strict on processes. We arrived 5 minutes before check in time, and still weren’t able to view our rooms until precisely 3pm. All in all, it was an average stay and I wouldn’t go back.
6
Stephen
27 août 2025
·
A séjourné 1 nuit
Service was fantastic. Although the on line check in is pointless as you have to fill out the details again on arrival. Weird spa though in a light industrial estate opposite an Aldi, did not expect that. Dinner was really good, breakfast was terrible, poached eggs where the eggs were so overcooked they were inedible. For a spa break I wouldn’t go here again, for a business trip I would as the staff could not do enough, even finding my wife a hairbrush which she forgot to pack.
Service was fantastic. Although the on line check in is pointless as you have to fill out the details again on arrival. Weird spa though in a light industrial estate opposite an Aldi, did not expect that. Dinner was really good, breakfast was terrible, poached eggs where the eggs were so overcooked they were inedible. For a spa break I wouldn’t go here again, for a business trip I would as the staff could not do enough, even finding my wife a hairbrush which she forgot to pack.
4
Sebastian
7 juin 2024
·
A séjourné 1 nuit
For what they charge the rooms are small and dark, the spa not that great and the location is in the middle of a shopping centre area and not very scenic at all. The place is clean and the staff are great but this place is way overpriced for what is offered.
For what they charge the rooms are small and dark, the spa not that great and the location is in the middle of a shopping centre area and not very scenic at all. The place is clean and the staff are great but this place is way overpriced for what is offered.
4
Ashon
16 févr. 2025
·
A séjourné 1 nuit
A very disappointing stay, especially after experiencing and comparing this to many other spa break. Having looked at the location and previous reviews, I had been fairly optimistic about this spa break. On first glance it looks amazing, however it seems as if all photos used to depict the location have been its selling points. With a deeper inspection you are greeted with an indoor pool area which I can only resemble being unto a leisure centre facility, with endless sun loungers compact within a limited space. The outdoor pool, described as a hydrotherapy pool had been interesting, as although being different, it lacked pool seating within each feature. Other therapy features had been bog standard. Later the hotel room provided had been clean but shabby, with stains to the carpet, cracked tiles within the bathroom and marks within the shower tray. This being a birthday spa break, I had been really disappointed to eat dinner elsewhere, although the breakfast was fairly pleasant with great customer service demonstrated. Please be aware that this spa is positioned directly opposite a retail park.
A very disappointing stay, especially after experiencing and comparing this to many other spa break. Having looked at the location and previous reviews, I had been fairly optimistic about this spa break. On first glance it looks amazing, however it seems as if all photos used to depict the location have been its selling points. With a deeper inspection you are greeted with an indoor pool area which I can only resemble being unto a leisure centre facility, with endless sun loungers compact within a limited space. The outdoor pool, described as a hydrotherapy pool had been interesting, as although being different, it lacked pool seating within each feature. Other therapy features had been bog standard. Later the hotel room provided had been clean but shabby, with stains to the carpet, cracked tiles within the bathroom and marks within the shower tray. This being a birthday spa break, I had been really disappointed to eat dinner elsewhere, although the breakfast was fairly pleasant with great customer service demonstrated. Please be aware that this spa is positioned directly opposite a retail park.
8
Shaun
13 mai 2024
·
A séjourné 1 nuit
Lovely staff throughout, spa facilities excellent, comfortable room and dinner was delicious with good choice / variety available. Location good tor showground for RHS show. But sandwiched between Aldi and Premier Inn. Imdustrial location so not exactly on doorstep of Malvern Hills for walking.
Lovely staff throughout, spa facilities excellent, comfortable room and dinner was delicious with good choice / variety available. Location good tor showground for RHS show. But sandwiched between Aldi and Premier Inn. Imdustrial location so not exactly on doorstep of Malvern Hills for walking.
10
Paul
29 avr. 2023
·
A séjourné 1 nuit
Really nice stay. Hotel was in a strange position next to a shopping center but once inside the hotel did not matter. Staff were welcoming and friendly. Really enjoyed the spa facilities. We only could use them from 1500 to 1100 the next day so not that long, but we really enjoyed. Food was good, the service was a bit slow but the staff were good. Breakfast was really nice and good coffee as well. Only minus points was paying £6 for a bottle of Ale from the fridge, ridiculous price. And we ordered drinks to be brought to us it took so long I went and got the drinks myself. I would rather they not offer a service if cannot carry out. But apart from that we will definitely be going back.
Really nice stay. Hotel was in a strange position next to a shopping center but once inside the hotel did not matter. Staff were welcoming and friendly. Really enjoyed the spa facilities. We only could use them from 1500 to 1100 the next day so not that long, but we really enjoyed. Food was good, the service was a bit slow but the staff were good. Breakfast was really nice and good coffee as well. Only minus points was paying £6 for a bottle of Ale from the fridge, ridiculous price. And we ordered drinks to be brought to us it took so long I went and got the drinks myself. I would rather they not offer a service if cannot carry out. But apart from that we will definitely be going back.
6
B
12 janv. 2023
·
A séjourné 2 nuits
No wifi in the rooms. Spa pool is much smaller than expected. Location of hotel isn't what you would expect, although it is handy for a shop at Aldi.
No wifi in the rooms. Spa pool is much smaller than expected. Location of hotel isn't what you would expect, although it is handy for a shop at Aldi.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le petit-déjeuner et le dîner sont souvent appréciés, plusieurs personnes louant la qualité, mais les clients signalent également un service lent et des incohérences occasionnelles au petit-déjeuner ou un réapprovisionnement limité du buffet.
Avis de voyageur à ce sujet
8
Paul Lloyd
17 mars 2025
·
A séjourné 2 nuits
The accommodation was good and the food in the restaurant excellent. Staff were also very welcoming
The accommodation was good and the food in the restaurant excellent. Staff were also very welcoming
6
Mark
22 févr. 2025
·
A séjourné 1 nuit
Everything about our spa stay could best be described as “in need of TLC”. The Rooms are tired and in need of a refresh. In between a Travel Lodge and a Premier Inn for standards. Very small TVs too. The Spa facilities comprises of one pool that is both indoor&outdoor and 4 heat rooms. The pool had missing tiles, looked quite worn. It was also easy to swim into the section walls of the seperate bays of the pool. The outdoor area itself was fairly bland/nondescript and more could have been done to try and hide the fact that there is a Premier Inn within eyeshot of the hotel (nb the hotel is not very near the Malvern Hills, it’s on a trading estate, right next to an Aldi and a roundabout). The heating rooms had two good saunas, a steam room that wasn’t very steamy and a room that I’m not really sure what benefit it offered. Breakfast was very good quality but the buffet section wasn’t regularly topped up and staff were asked multiple times for more plates or butter or toast. Staff themselves seemed friendly enough but seemed strict on processes. We arrived 5 minutes before check in time, and still weren’t able to view our rooms until precisely 3pm. All in all, it was an average stay and I wouldn’t go back.
Everything about our spa stay could best be described as “in need of TLC”. The Rooms are tired and in need of a refresh. In between a Travel Lodge and a Premier Inn for standards. Very small TVs too. The Spa facilities comprises of one pool that is both indoor&outdoor and 4 heat rooms. The pool had missing tiles, looked quite worn. It was also easy to swim into the section walls of the seperate bays of the pool. The outdoor area itself was fairly bland/nondescript and more could have been done to try and hide the fact that there is a Premier Inn within eyeshot of the hotel (nb the hotel is not very near the Malvern Hills, it’s on a trading estate, right next to an Aldi and a roundabout). The heating rooms had two good saunas, a steam room that wasn’t very steamy and a room that I’m not really sure what benefit it offered. Breakfast was very good quality but the buffet section wasn’t regularly topped up and staff were asked multiple times for more plates or butter or toast. Staff themselves seemed friendly enough but seemed strict on processes. We arrived 5 minutes before check in time, and still weren’t able to view our rooms until precisely 3pm. All in all, it was an average stay and I wouldn’t go back.
8
Matt
3 sept. 2025
·
A séjourné 3 nuits
The hotel was lovely, however, the air conditioning in our room didn’t work. We complained three times about it. Each time they attempted to fix it, but they didn’t. They provided us with Dyson fans which was a plus. But there was no communications to update us. The staff were very apathetic to our requests. But overall, a nice stay. Good food and the spa facilities were great.
The hotel was lovely, however, the air conditioning in our room didn’t work. We complained three times about it. Each time they attempted to fix it, but they didn’t. They provided us with Dyson fans which was a plus. But there was no communications to update us. The staff were very apathetic to our requests. But overall, a nice stay. Good food and the spa facilities were great.
10
James
8 avr. 2025
·
A séjourné 1 nuit
Started overnight for couple's spa break. Pool/spa facilities are great. Rooms are clean and comfortable with decent amenities, though the TV was old and out dated, hard to navigate channels and didn't have any streaming apps. Restaurant food was great, only slight issue was speed of service. Started arriving before drinks and when we asked for our wine a second time just told "the bar is busy" no apology or even confirming it would be checked on.
Started overnight for couple's spa break. Pool/spa facilities are great. Rooms are clean and comfortable with decent amenities, though the TV was old and out dated, hard to navigate channels and didn't have any streaming apps. Restaurant food was great, only slight issue was speed of service. Started arriving before drinks and when we asked for our wine a second time just told "the bar is busy" no apology or even confirming it would be checked on.
6
Stephen
27 août 2025
·
A séjourné 1 nuit
Service was fantastic. Although the on line check in is pointless as you have to fill out the details again on arrival. Weird spa though in a light industrial estate opposite an Aldi, did not expect that. Dinner was really good, breakfast was terrible, poached eggs where the eggs were so overcooked they were inedible. For a spa break I wouldn’t go here again, for a business trip I would as the staff could not do enough, even finding my wife a hairbrush which she forgot to pack.
Service was fantastic. Although the on line check in is pointless as you have to fill out the details again on arrival. Weird spa though in a light industrial estate opposite an Aldi, did not expect that. Dinner was really good, breakfast was terrible, poached eggs where the eggs were so overcooked they were inedible. For a spa break I wouldn’t go here again, for a business trip I would as the staff could not do enough, even finding my wife a hairbrush which she forgot to pack.
10
Ellie
23 mars 2025
·
A séjourné 1 nuit
My friend and I visited for a relaxing break. It was the perfect escape from the hustle and bustle of daily life. The spa facilities were lovely, and there were a variety of treatments that left us feeling pampered. The staff were attentive and made sure every detail was taken care of, making our stay enjoyable. The following morning breakfast was hot and delicious, however it is only served until 9:30. We wanted a bit of a lazy morning as we were taking a break from school runs and we felt a little rushed, and not all items were available as we had picked the last slot. This didn't detract from our stay, but would prefer a 10am breakfast option. Overall the tranquil atmosphere and excellent service make this hotel a great option for anyone seeking some peace and indulgence. Highly recommended!"
My friend and I visited for a relaxing break. It was the perfect escape from the hustle and bustle of daily life. The spa facilities were lovely, and there were a variety of treatments that left us feeling pampered. The staff were attentive and made sure every detail was taken care of, making our stay enjoyable. The following morning breakfast was hot and delicious, however it is only served until 9:30. We wanted a bit of a lazy morning as we were taking a break from school runs and we felt a little rushed, and not all items were available as we had picked the last slot. This didn't detract from our stay, but would prefer a 10am breakfast option. Overall the tranquil atmosphere and excellent service make this hotel a great option for anyone seeking some peace and indulgence. Highly recommended!"
10
Paul
29 avr. 2023
·
A séjourné 1 nuit
Really nice stay. Hotel was in a strange position next to a shopping center but once inside the hotel did not matter. Staff were welcoming and friendly. Really enjoyed the spa facilities. We only could use them from 1500 to 1100 the next day so not that long, but we really enjoyed. Food was good, the service was a bit slow but the staff were good. Breakfast was really nice and good coffee as well. Only minus points was paying £6 for a bottle of Ale from the fridge, ridiculous price. And we ordered drinks to be brought to us it took so long I went and got the drinks myself. I would rather they not offer a service if cannot carry out. But apart from that we will definitely be going back.
Really nice stay. Hotel was in a strange position next to a shopping center but once inside the hotel did not matter. Staff were welcoming and friendly. Really enjoyed the spa facilities. We only could use them from 1500 to 1100 the next day so not that long, but we really enjoyed. Food was good, the service was a bit slow but the staff were good. Breakfast was really nice and good coffee as well. Only minus points was paying £6 for a bottle of Ale from the fridge, ridiculous price. And we ordered drinks to be brought to us it took so long I went and got the drinks myself. I would rather they not offer a service if cannot carry out. But apart from that we will definitely be going back.
8
IAN
31 juil. 2025
·
A séjourné 1 nuit
Staff excellent. Food very good - evening and breakfast Car park was quite full when we arrived early eve. Bar was surprisingly good for a health spa etc. Great draught beer, wine, cocktails -and not overpriced for such a lovely establishment! Really enjoyed- cheers!!
Staff excellent. Food very good - evening and breakfast Car park was quite full when we arrived early eve. Bar was surprisingly good for a health spa etc. Great draught beer, wine, cocktails -and not overpriced for such a lovely establishment! Really enjoyed- cheers!!
10
Gillian
1 mai 2025
·
A séjourné 2 nuits
The Breakfast team are exceptional....food out of this world, one of the best breakfasts you will ever have at a hotel. We are elderly and Olivia was so kind to us during our stay. The pool was wonderful on a hot day. Plenty of beds in the morning and a great escape to the air conditioning in the afternoon. Nicest bunch of people made this a great stay. Thank you to all the team
The Breakfast team are exceptional....food out of this world, one of the best breakfasts you will ever have at a hotel. We are elderly and Olivia was so kind to us during our stay. The pool was wonderful on a hot day. Plenty of beds in the morning and a great escape to the air conditioning in the afternoon. Nicest bunch of people made this a great stay. Thank you to all the team
8
Laurie
25 avr. 2025
·
A séjourné 1 nuit
Cooked Breakfast was poor. Staff lovely. Be aware that contrary to expedia selling this option as pay at the property, the hotel doesn't offer this they take the money 3 days before! In my case without notice.
Cooked Breakfast was poor. Staff lovely. Be aware that contrary to expedia selling this option as pay at the property, the hotel doesn't offer this they take the money 3 days before! In my case without notice.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Mariya
la semaine dernière
·
A séjourné 2 nuits
Lovely spa, but housekeeping needs improvement Overall, we had a lovely stay and really enjoyed the spa facilities. The hotel has a lot going for it and we had a relaxing time. Unfortunately, the biggest disappointment was the cleanliness. The room was not cleaned to the standard I would expect from a hotel and spa of this level, and the rooms themselves are starting to look quite tired and would benefit from refurbishment. It is a shame because with better attention to housekeeping and some investment in the bedrooms, this could be an excellent place to stay. We still enjoyed our visit, but the cleanliness really needs addressing.
Lovely spa, but housekeeping needs improvement Overall, we had a lovely stay and really enjoyed the spa facilities. The hotel has a lot going for it and we had a relaxing time. Unfortunately, the biggest disappointment was the cleanliness. The room was not cleaned to the standard I would expect from a hotel and spa of this level, and the rooms themselves are starting to look quite tired and would benefit from refurbishment. It is a shame because with better attention to housekeeping and some investment in the bedrooms, this could be an excellent place to stay. We still enjoyed our visit, but the cleanliness really needs addressing.
10
Sarah
il y a 4 semaines
·
A séjourné 1 nuit
Amazing spa area. Great staff
Amazing spa area. Great staff
8
Nicholas
20 sept. 2026
·
A séjourné 2 nuits
Make sure you book your treatments before you arrive as it was fully booked all weekend
Make sure you book your treatments before you arrive as it was fully booked all weekend
10
Nick
26 août 2026
·
A séjourné 1 nuit
Staff are very helpful and friendly spa was ok but very busy. Food absolutely fantastic in the restaurant Breakfast really good with a very good selection
Staff are very helpful and friendly spa was ok but very busy. Food absolutely fantastic in the restaurant Breakfast really good with a very good selection
6
Phil
12 août 2026
·
A séjourné 1 nuit
Ok experience. Expected more to be honest. Parts of spa need much needed maintenance…. and breakfast….. meats/yoghurts left out on an ambient table (not chilled) for entirety of service. Within guidelines, but does not ensure best quality. Went to spa, Stayed overnight, had breakfast and then went to spa again in morning (approx 8am). Bins not emptied from previous day, flavoured waters not filled up from previous day and general cleanliness of spa facilities not the best. Positive note: Evening meal very nice Probably wouldn’t return if I’m being completely honest.
Ok experience. Expected more to be honest. Parts of spa need much needed maintenance…. and breakfast….. meats/yoghurts left out on an ambient table (not chilled) for entirety of service. Within guidelines, but does not ensure best quality. Went to spa, Stayed overnight, had breakfast and then went to spa again in morning (approx 8am). Bins not emptied from previous day, flavoured waters not filled up from previous day and general cleanliness of spa facilities not the best. Positive note: Evening meal very nice Probably wouldn’t return if I’m being completely honest.
Politiques de l’établissement
Instructions d’arrivée
Tout ce que vous devez savoir pour une arrivée en douceur.
Arrivée
Départ
De 15:00 à 22:30
Avant 11:00
Bon à savoir
Politiques et informations supplémentaires sur cet établissement.
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-20: NO DATA
- 2026-10-21: 227.0809700428772USD
- 2026-10-22: 225.53157182724USD
- 2026-10-23: 291.04289748077395USD
- 2026-10-24: NO DATA
- 2026-10-25: 242.41620392745972USD
- 2026-10-26: 236.44278172424316USD
- 2026-10-27: 279.7006059832764USD
- 2026-10-28: 282.63112444732667USD
- 2026-10-29: 262.76753697784426USD
- 2026-10-30: 302.42214225769044USD
- 2026-10-31: NO DATA
- 2026-11-01: 259.85702059036254USD
- 2026-11-02: NO DATA
- 2026-11-03: 291.3127112677002USD
- 2026-11-04: 285.5116462898254USD
- 2026-11-05: 263.8277327346802USD
- 2026-11-06: 290.4667622607422USD
- 2026-11-07: NO DATA
- 2026-11-08: 265.28798716262816USD
- 2026-11-09: NO DATA
- 2026-11-10: 292.8829856866455USD
- 2026-11-11: 259.9378344644165USD
- 2026-11-12: NO DATA
- 2026-11-13: 330.17974549499513USD
- 2026-11-14: NO DATA
- 2026-11-15: 270.94902046478273USD
- 2026-11-16: 288.06651307250974USD
- 2026-11-17: 261.24725918045044USD
- 2026-11-18: 264.1477830995178USD
- 2026-11-19: 277.7402482218933USD
- 2026-11-20: 363.2056934515381USD
- 2026-11-21: NO DATA
- 2026-11-22: 242.7939295173645USD
- 2026-11-23: 239.5508507548523USD
- 2026-11-24: 227.26110871017457USD
- 2026-11-25: 229.20146439498902USD
- 2026-11-26: 241.82375167495726USD
- 2026-11-27: 352.5237618563843USD
- 2026-11-28: NO DATA
- 2026-11-29: 255.02613345489502USD
- 2026-11-30: 235.83377248291015USD
- 2026-12-01: 233.08217576461792USD
- 2026-12-02: 238.32073161575317USD
- 2026-12-03: 253.6568396270752USD
- 2026-12-04: 325.06881214782715USD
- 2026-12-05: NO DATA
- 2026-12-06: 240.2737535684204USD
- 2026-12-07: 240.69354008026122USD
- 2026-12-08: 233.09276812393188USD
- 2026-12-09: 223.42569767333984USD
- 2026-12-10: 241.9537737425232USD
- 2026-12-11: 309.0521364807129USD
- 2026-12-12: NO DATA
- 2026-12-13: 244.41421769760132USD
- 2026-12-14: 236.72961527297974USD
- 2026-12-15: 244.41421769760132USD
- 2026-12-16: 241.9537737425232USD
- 2026-12-17: 257.54660077941895USD
- 2026-12-18: 303.97500270080565USD
- 2026-12-19: NO DATA
- 2026-12-20: 248.24184729248046USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les paiements mobiles; espèces non acceptées
- Les options de paiement mobiles comprennent : Google Pay et Apple Pay
- Cet hébergement se réserve le droit de procéder à une pré-autorisation sur votre carte de paiement avant votre arrivée.
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Pour les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Les enfants de moins de 18 ans ne sont pas admis dans cet hébergement réservé aux adultes.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
Équipements populaires
Parking
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Nettoyage à sec
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Hammam
Massage
Spa et centre de bien-être
Petit-déjeuner en chambre
Réservé aux adultes
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Parking gratuit
Station de recharge pour véhicule électrique
Parking (Limited)
Parking Onsite
Services
Nettoyage à sec
Ménage
Coffre-fort
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Lockers Available
Activités
Piscine
Piscine extérieure
Outdoor Fireplace
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Connexion Internet
Wi-fi gratuit