SpringHill Suites Hartford Airport/Windsor Locks

Shuttle to airport on time and helpful.

The room was nice, the sliding door to the bathroom needed to be repaired, the carpets seemed new and the elevators had paint on them, looks like they were doing some painting some where. The pool was out of service, but was told we could go next door and use that pool.

Good location, friendly staff. Negatives: they didn't tell you in advance that you have to call for pickup from the airport shuttle, or that they're t using their own Marriott shuttles. They use Laztran. Stood around waiting an extra half hour looking for the wrong shuttle.

Convenient location for those with late arriving or early departing flights. Shuttle runs every 30 minutes, starting at 4am. Modern, spacious rooms. But corridors can be noisy as people are arriving/leaving at all times of the day and night.

Absolutely the best stay ever. Room was set up clean and convenient. Bed most comfortable. I left too early in the morning at 5:30am so I could not sample the Breakfast, but the coffee was brewed fresh. Shuttle to airport was flawless and I was able to schedule a pickup when I checked in.

We decided to stay because of the pool. It was very disappointing. The chlorine level was way too high. My three grandchildren got skin burns from the pool water. My eyes began to burn. We had to check out the next day because a big part of our stay was for the pool. We should get compensation. The children needed skin cream to soothe the chlorine burns.

Pool was not working when we got there, it got fixed the second day of our stay, it was a bit noisy since there was some type of party/ event going on at the dinning lobby, other than that place was great!! A lot of room

this property is being renovated currently so workmen in the lobby, halls etc during the day. Good job cleaning up and quiet at night.

Only issue was the airport shuttle is a generic service that covers parking and multiple hotels. So I spent 25 minutes on a shuttle to a hotel 6 minutes away because of all the other stops. Also told to wait at wrong exit from baggage claim ( should be outside door 4 - they do not pick up from hotel waiting outside door 5) and missed the first available shuttle.

The pool is only 3ft deep but is perfect for kids. It was a great stay. The girl at the desk even bought my granddaughter a candy and chocolate milk for Birthday!

The outside looks nice and the location is nice and close to the airport but the rooms need a little TLC. Room cleanliness on arrival was mediocre. Marks all over glass and mirrors, window was stuck and could barely open and close, bathroom handles bent and falling off, the box spring was off the wall and the bed wasn’t on it properly. The rooms are very noisy and you can hear your neighbours any time they speak. I was on the main floor and anytime someone showered, it sounded like there was heavy rainfall in my room.

Extremely disappointed with our stay. Upon entering our room, I was instantly greeted with a musty, odd smell. As soon as I entered the bedroom area, I noticed a reddish brown stain on the sheets/duvet. After entering the bathroom, I then noticed hair on the sink and an open, USED bar of soap on the counter. After notifying the front desk of the stain on the sheets, they offered to give us a new set. We had to strip and remake the bed ourselves. We then noticed another wad of hair bunched up in the NEW set of sheets given to us. After we had finally remade the bed and the couch/pullout for our two young children, we thought we'd finally be able to relax. My husband went and purchased a few snacks from the market area in the lobby. We began to unwind and enjoy our snacks. I had to spit out the chips I had began eating due to a stale/rancid taste - they were EXPIRED! The longer we stayed, the more issues we ran into. We were thankful for the Lysol wipes we keep in our car. The desk and serving tray were sticky to the touch, along with many other surfaces. I truly believe we left the room CLEANER than when we arrived. Although there were many issues with the room and amenities, the staff were kind throughout our stay. For nearly $200 a night, we expected a much higher level of cleanliness and comfort.

Very clean. Staff helpful.

The staff were professional and friendly. The hotel room needed some deep cleaning (bathroom, baseboards).

It was clean, comfortable, check in easy, complimentary water, fairly quiet even though near the airport.

In the first room we were in there was toilet paper over the smoke detector which is not safe, the people on 3rd shift did not remove it. We asked to switch rooms and they put us in a room that was 10 times worse. The second room have finger prints down the whole mirror there was a huge coffee stain on the floor along with 2 other unknown stains. The couch had stains all over it. All in all would not recommend anyone to stay here it is just dirty and unsafe.

Room had a musty smell.

Good clean property

There were small ants on the bathroom floor

The staff here was super friendly and helpful. No complaints there at all. However the building itself clearly had mold. There had been a leak in the ceiling of the lobby near the breakfast area and there was mold all over it. There was also mold in our bathroom. Mold really affects my husbands allergies and eczema so be aware of that if you stay here and also are sensitive to environmental allergens. In addition to that there was some heavy wear and tear in our room that was in need of repairs. For example the bathroom door was missing a handle and there was water damage to the wall.

Room was very clean, comfy bed. Shower leaked on floor.

Toilet ran all night.

Very nice hotel and beautiful room. It was so spacious and the bed super comfortable. I would definitely stay hete again!

Bathroom seperated into two rooms. The towel rack is in the tiolet area not the shower area. The shower door leaks all over the floor. The drywall tape in the corners of the wall is bubbling and peeling off.

Heating/AC unit a bit noisy.

The room was unique, stylish and comfortable. Loved the gym. The only real let-down was breakfast. I hate eating out of plastic bags and with no real fresh food options...

Room was nice and breakfast was good. I chose it because it was close to the airport, but that means noisy and on a busy road.

Close to airport. Staff was extremely accommodating- especially OShon- with getting me on a high floor. Walls are thin but you get what you pay for.

Stayed 5 nights on business. Hotel itself was very nice, clean and comfortable, suite provided a nice sitting area, desk, microwave, mini fridge and wireless internet. Mattress was super comfortable. Separate shower and toilet w/its own sink was a nice touch. And that shower, possibly the nicest in any hotel I've stayed in in quite some time. Staff was friendly, attentive and considerate. Only significant downside was the noise from the adjacent airport. Hotel is located more or less at the end of the runway, so planes take off overhead at full power. Thankfully, air traffic subsided significantly after 10 pm, so sleep wasn't disrupted. And don't bother with the Dunkin locations in the area, coffee was awful. Treat yourself to the Doro Marketplace down the street.

Hotel quiet, rooms quiet. Planes are very loud, but you are at the airport.

Friendly professional staff!

We were told the airport didn’t open until 4:00 am and the shuttle was at 3:55 am. We didn’t chance it and drove to the garage and parked at 3:00 am for our 5:00 international flight. Airport was certainly open and the line had begun for check in. The noise all night above us was so loud. Just awful! Never stay there again. Oh and I’m glad I set the alarm on my phone because the wake up call I asked for never came.

I booked this hotel for the weekend so my kids can go swimming when we checked in. Nobody told us that the hotel Spoo was out of service when I questioned it they told me that I can go two blocks down the road and use a different hotels pool. So much noise we couldn’t sleep. I called the front desk. I let them know two times at one in the morning, and then again at three in the morning that the room above us was loud they were jumping. They did nothing about it. The bedding is stiff hard I woke up with my whole body sore. I will never stay at this place again.

This is the worst stay at this franchise. Reported loud guests to front desk and they ignored me.

Convenient to the airport…friendly and gracious staff

Friendly and helpful staff - Would like to say a special thank you to Hank who was gracious in giving us some breakfast past 9am - we came down a few minutes past 9 but got some breakfast stuff because of Hank’s kindness- much appreciated!

The staff at this hotel was wonderful! After a stressful night of delayed flights we booked a last minute room. The staff actually was quick to get us in the middle of the night from the airport and got us settled in a beautiful room for the night. The next morning we had a great breakfast and a quick easy checkout.

Receptionist was too rude when I checked in. He was not helpful for visitor like me as he had been watching cellular phone and texting. There was something scary pressure that he did I not want to be asked when I asked information around hotel.

I would stay at this hotel again. Richard at the front desk was the best. He made us feel comfortable and always checking in to see how we were. Great Hotel

Staff was gone grabbing their dinner while 6 people wait. Not staffs fault as they have to eat. Management issue. Breakfast is a joke! We stayed there two weekends back to back. Was told on first week bagel cream cheese on truck. Second week we stayed same lame breakfast and yes, no truck. People, spend the extra $10 book elsewhere for a decent breakfast. Never heard of jalapeno breakfast muffins dry as sand. Facilities clean, staff very nice. Breakfast 0 stars.

Conveniently located near to airport for overnight stay prior to early departure.

Near the airport. Room was clean and the housekeepers were very friendly. The breakfast wasn’t so great and the front desk help could have been friendlier but over all can’t complain for the location being near the airport.

Hot coffee when we checked in at 9pm! Yay!! Convenient to airport.

Great hotel near the airport.

great location from BDL airport and big and comfortable rooms

It was clean, comfortable, check in easy, complimentary water, fairly quiet even though near the airport.

Room was nice and breakfast was good. I chose it because it was close to the airport, but that means noisy and on a busy road.

We needed a place to stay the night before our 6am flight. The rooms were nice and big and relatively quiet inside the facility. It is right next to the airport, so you will hear the planes. Also, the rooms are surrounded by the parking lot and a Dunkin Donuts drive thru, so lots of cars coming and going throughout the night.

Stayed 5 nights on business. Hotel itself was very nice, clean and comfortable, suite provided a nice sitting area, desk, microwave, mini fridge and wireless internet. Mattress was super comfortable. Separate shower and toilet w/its own sink was a nice touch. And that shower, possibly the nicest in any hotel I've stayed in in quite some time. Staff was friendly, attentive and considerate. Only significant downside was the noise from the adjacent airport. Hotel is located more or less at the end of the runway, so planes take off overhead at full power. Thankfully, air traffic subsided significantly after 10 pm, so sleep wasn't disrupted. And don't bother with the Dunkin locations in the area, coffee was awful. Treat yourself to the Doro Marketplace down the street.

Close to airport.

Breakfast wast not very good. Old bananas. Very limited choice.

No bread for toast, no cream cheese for bagels. Thank goodness DD and McDs were next door for breakfast.

Good breakfast options for varied diests. Nice to have plain yogurt. Unsweetened oatmeal would be nice to add. Offered oatmilk which is also a goid touch. Staff very neat abd friendly.

Photos are deceiving. Great rate, room was good size for family. There was brown frame in the bathroom, uncomfortable beds and itching rough pillow cases. The breakfast in the morning was far from looking like the breakfast posted. There was no pancake machine, Quaker oatmeal you add water to no the one shows in photo that they make, no fresh fruit out until end of breakfast time, no options of just plain eggs at least and a meat of some sort it was a mini sausage bagel sandwich and a doughy quiche. I know this is included and rate was good just don’t advertise what you do not offer. Pool was nice and warm, hotel was otherwise clean.

The staff was very friendly, the rooms were nice. My only complaint is they offer a breakfast buffet in the morning but it was anything but that. It was very disappointing to discover that when you wake up hungry and then have to get transportation somewhere to eat breakfast. I believe they should update their ammentaties to reflect that.

Hotel is clean and close to airport. Shuttle from airport was available without waiting. AC fan was loud.You can hear noise from the hallways like door closing and so on. Breakfast items heated in microwave in plastic bags, highly unhealthy. Some of the front desk staff need more training on customer service while one person was very helpful.

We arrived after midnight and left by check-out time that morning, so this may not be a good indicator of how the place is. They were undergoing some upgrades. However, it was a quiet night and the breakfast was satisfactory. Room was clean and bed slept great!

I like that provided hotel shuttle to and back from the airport. I didn’t like that they didn’t have already made grab and go breakfast bags with like a yogurt, granola bars, hard boiled eggs, muffins, fresh banana or apple for the early flight travelers that couldn’t enjoy the breakfast time offered at the hotel because they needed to be at the airport. For example my flight was leaving at 5:36 am and I missed the breakfast time this morning, so when I asked if there was already prepare a grab and go breakfast bag the front desk girl had to go back to the kitchen and grab whatever was in the kitchen available and she brought a stale apple muffin with a stale bagel and let me had a yogurt from the fridge when I ask for it. It was not up to par with the beautiful hotel, room and amenities. In other words, I can’t give a good score neither review, the included breakfast as advertised because it was never offered or prepared ahead, just poorly provided and distasteful.

Wonderful hotel, perfect for our family. Comfortable beds, clean bathrooms. Yummy breakfast, something for everyone.

Staff was gone grabbing their dinner while 6 people wait. Not staffs fault as they have to eat. Management issue. Breakfast is a joke! We stayed there two weekends back to back. Was told on first week bagel cream cheese on truck. Second week we stayed same lame breakfast and yes, no truck. People, spend the extra $10 book elsewhere for a decent breakfast. Never heard of jalapeno breakfast muffins dry as sand. Facilities clean, staff very nice. Breakfast 0 stars.