Charles Hope Cambridge

Lejligheden var ikke gjort ren ved indtjekning og lejligheden var ikke som vist på billederne, den er strippet og stort set ingen møbler, hvor billederne viser en hyggelig lejlighed.

Overall just bad. Cleaning is bad, condition not good, apartment not even close to the pictures. A lot of noise from other guests and noise from wind.

New build in 2025 - spacious, modern, clean - love it !

Our stay was absolutely dreadful. We were left for two full days without any air conditioning, with the apartment reaching around 27–28°C inside. The windows were locked and could not be opened, leaving us trapped in unbearable, suffocating heat with our 9-year-old and 4-year-old children. We contacted Charles Hope repeatedly and spoke to three different members of staff. The first night we were told someone would come in the morning — nobody came. The following day we were told they would find out what was happening and send someone, but nobody even called us back. That evening, we were once again told there was nobody available to help. We were miles from home, exhausted and hardly slept for two nights because of the heat. This was not a minor inconvenience — it was genuinely torturous, especially with young children. For a company operating so many apartments, the complete lack of urgency, communication and basic care shown to paying guests was shocking. Leaving a family in a locked, boiling-hot apartment for two days without air conditioning is completely unacceptable. I would absolutely not recommend Charles Hope after this experience.

Check-in process was a nightmare because they didn't