Paradisus by Meliá Cancún -All Inclusive
610 US$
/natt
Snitt för september
Priser för Paradisus by Meliá Cancún -All Inclusive
Välj datum för att se priser och tillgänglighet.
610 US$
/natt
Snitt för september
Genomsnittliga priser per månad
På Paradisus by Meliá Cancún -All Inclusive är priset per natt i genomsnitt 413 US$ under den billigaste månaden (maj) och 701 US$ under den dyraste månaden (oktober), baserat på de senaste 12 månaderna.
| Månad | Genomsnittligt pris |
|---|---|
| mars | 536 US$ |
| april | 431 US$ |
| maj | 413 US$ |
| juni | 422 US$ |
| juli | 432 US$ |
| augusti | 461 US$ |
| september | 610 US$ |
| oktober | 701 US$ |
| november | 541 US$ |
M
A
M
J
J
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sep. · 610 US$
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Dyrast: oktober (ca 701 US$)
Billigast: maj (ca 413 US$)
Om detta boende
Koppla av på deras fullständiga spa, där du kan passa på att njuta av massage, kroppsbehandlingar och ansiktsbehandlingar. Efter en runda på golfbanan kan du sjunka ned i en av 4 utomhuspooler. Detta boende har även gratis wi-fi, concierget...
Bekvämligheter
Koppla av på deras fullständiga spa, där du kan passa på att njuta av massage, kroppsbehandlingar och ansiktsbehandlingar. Efter en runda på golfbanan kan du sjunka ned i en av 4 utomhuspooler. Detta boende har även gratis wi-fi, conciergetjänster och barnpassning mot en avgift.
Företagsfaciliteter
Gäster har tillgång till bland annat business-service, expressutcheckning och kemtvätt/tvättjänster. På detta boende erbjuds event- och konferenslokaler såsom konferenscenter och mötesrum. Avgiftsfri parkering erbjuds på plats.
Måltider
Njut av internationell gastronomi på Gastro Hall, en av de 9 restauranger detta boende ståtar med, eller stanna på rummet och utnyttja dess rumsservice (under begränsade tider). Du kan även hitta lättare måltider på deras kafé. Koppla av med en drink på boendets strandbar, bar vid poolen eller en av 7 barer/lounger.
Rum
Känn dig som hemma i ett av de 773 luftkonditionerade rummen med gratis produkter i minibar och LED-tv. Gratis wi-fi gör att du kan hålla dig uppkopplad, och kabel-tv erbjuder underhållning. Badrum med dusch, regndusch och gratis toalettartiklar. På rummet finns telefon, värdeförvaringsskåp och skrivbord.
Läge
I Cancun-området Zona Hotelera ligger Paradisus Cancún – All Inclusive en fem minuters bilfärd från både Luxury Avenue Botique Shopping Center och Museo Maya startpunkt. Detta boende vid stranden ligger 3,4 km från La Isla Shopping Mall och 4,2 km från El Reys ruiner.
Vad finns i närheten
Aquaworld(0.2 miles)
Nichupté-lagunen(0.2 miles)
Oasis-arenan(0.7 miles)
San Miguelito(0.8 miles)
Playa Ballenas(0.8 miles)
Museo Maya de Cancún(1 miles)
Museo Maya startpunkt(1 miles)
Iberostar Cancun golfbana(1 miles)
Luxury Avenue Botique Shopping Center(1.4 miles)
Kukulcan Plaza-shoppingcentret(1.5 miles)
Playa Marlín(1.8 miles)
Hotellzonens stränder(1.8 miles)
Playa Delfines(1.9 miles)
El Reys ruiner(2.1 miles)
Museo del Tequila(2.1 miles)
Cancun, Quintana Roo (CUN-Cancun Intl.)(11.1 miles)
Tulum internationella flygplats (TQO)(106.4 miles)
Parkering
Restaurang
Pool
Rumservice
Tennisbanor
Städning
Läge
Kukulcan Boulevard Km 16.5, Avenida Kukulkan, Cancún, Benito Juárez, Quintana Roo, Mexiko
Aquaworld (0.2 miles)
Nichupté-lagunen (0.2 miles)
Oasis-arenan (0.7 miles)
San Miguelito (0.8 miles)
Playa Ballenas (0.8 miles)
Museo Maya de Cancún (1 miles)
Rumsalternativ
5
Premium Two Bedrooms Master Suite
Information om rummet
1 Extra Stor Dubbelsäng
och 2 Dubbelsängar
Sovplats 6
1097 ft²
LuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
8
The Reserve Adults Only Master Suite – Ocean View
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 3
646 ft²
LuftkonditioneringWi-Fi (gratis)Separat vardagsrum
6
The Reserve Adults Only Suite – Ocean View
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 3
592 ft²
LuftkonditioneringWi-Fi (gratis)Arbetsyta för bärbar dator
8
Governor Suite
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 3
LuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
The Reserve Adults Only Junior Suite – Ocean View
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
474 ft²
LuftkonditioneringWi-Fi (gratis)Arbetsyta för bärbar dator
5
Family Concierge Suite Sunset View
Information om rummet
2 Dubbelsängar
1 Extra Stor Dubbelsäng
Sovplats 3
LuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
Family Concierge Junior Suite Ocean View
Information om rummet
1 Extra Stor Dubbelsäng
2 Dubbelsängar
Sovplats 3
474 ft²
LuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
The Reserve Junior Suite Sunset View Adults Only
Information om rummet
1 Extra Stor Dubbelsäng
2 Dubbelsängar
Sovplats 3
474 ft²
LuftkonditioneringWi-Fi (gratis)Arbetsyta för bärbar dator
5
Premium Suite Sunset View
Information om rummet
1 Extra Stor Dubbelsäng
2 Dubbelsängar
Sovplats 3
559 ft²
LuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
5
The Reserve Suite Sunset View Adults Only
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 3
592 ft²
LuftkonditioneringWi-Fi (gratis)Arbetsyta för bärbar dator
5
Family Concierge Suite Ocean View
Information om rummet
2 Dubbelsängar
1 Extra Stor Dubbelsäng
Sovplats 3
592 ft²
LuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
Family Concierge Two Bedroom Sunset View
Information om rummet
1 Extra Stor Dubbelsäng
och 2 Dubbelsängar
Sovplats 6
LuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
5
Junior Suite Sunset View
Information om rummet
1 Extra Stor Dubbelsäng
2 Dubbelsängar
Sovplats 3
474 ft²
LuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
6
Junior Suite Ocean View
Information om rummet
1 Extra Stor Dubbelsäng
2 Dubbelsängar
Sovplats 3
474 ft²
LuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
7
The Reserve Master Suite Sunset View Adults Only
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 3
645 ft²
LuftkonditioneringWi-Fi (gratis)Separat vardagsrum
5
Premium Master Suite Sunset View
Information om rummet
1 Extra Stor Dubbelsäng
2 Dubbelsängar
Sovplats 3
656 ft²
LuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
5
Family Concierge Junior Suite Sunset View
Information om rummet
1 Extra Stor Dubbelsäng
2 Dubbelsängar
Sovplats 3
LuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
5
Family Concierge Two Bedroom Ocean View
Information om rummet
1 Extra Stor Dubbelsäng
och 2 Dubbelsängar
Sovplats 6
LuftkonditioneringWi-Fi (gratis)Extrasängar (gratis)
Gästrecensioner för Paradisus by Meliá Cancún -All Inclusive
8.5
Mycket bra
Baserat på 428 verifierade recensioner
Vem bor här?
Företag
4%
Par
41%
Familj
41%
Grupper
11%
Ensamresande
1%
Vad gäster tycker
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Gäster beskriver Paradisus Cancun All Inclusive - Grand Reopening inom kort som en vacker resort vid stranden med vänlig personal, men rapporterar också om slitna rum och underhållsproblem, varierande mat med svårbokade restauranger, och extra avgifter för vissa tjänster.
Läs merVar detta till hjälp?
Vad gäster tycker
Gäster beskriver Paradisus Cancun All Inclusive - Grand Reopening inom kort som en vacker resort vid stranden med vänlig personal, men rapporterar också om slitna rum och underhållsproblem, varierande mat med svårbokade restauranger, och extra avgifter för vissa tjänster.
Flera gäster tyckte att markerna och gemensamma utrymmen var rena, även om det återkommande rapporterades om kackerlackor, läckor och ibland unken lukt. Poolerna och stranden är en höjdpunkt, men solstolar är knappa om de inte reserveras tidigt, cabanas kostar extra och de flesta barerna stänger kl 23. Förvänta dig en naturskön vistelse med varm service, men sänk förväntningarna på äldre rum och varierande mat medan renoveringarna pågår.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Faciliteter
Stora pooler och en bred strand är utmärkande drag, med ett separat område endast för vuxna (Reserve) och aktiviteter för familjer. Nackdelarna inkluderar brist på solstolar om de inte tas i anspråk tidigt, betalda cabanas och att de flesta barer/underhållningen avslutas runt kl 23.
Relaterade gästrecensioner
8
Alvin
23 maj 2025
·
Stannade 7 nätter
Property needs an uplift. Pool was not 100% full and no beach service or loungers
Property needs an uplift. Pool was not 100% full and no beach service or loungers
8
Esmeralda
5 maj 2025
·
Stannade 8 nätter
Great hotel, ocean is beautiful but rough so if you are not a good swimmer or a child you cannot go in, pools are big clean but not enough pool chairs you have to go down early as soon as pool opens or at least by 8:30am to claim pool lounger chairs or else you will have no where to sit I’m not sure why they are all taken, and why there is not enough chairs for all guests, but this was an inconvenience, also there is no music by pools only when the entertainment staff is around and even then they are not constantly playing music, which is a bummer because music would be nice by the pool, especially on vacation. They should change that. food was good. Restaurants were good. Only issue I have ran into was that the breakfast buffet is very busy. There is a long line waiting to get into breakfast buffet so be aware of that. room service was awesome. Food from room service was awesome were very comfortable. Ocean view rooms very nice entertainment was OK. staff was good attentive. Overall resort was very beautiful love the lobby smells amazing throughout the lobby. The spa we did was nice. transportation is very easy, walkable location or can take bus for 1 US dollar anywhere. We did do one excursion to Isla Mujeres. It was the best part honestly was the boat ride. The island itself was OK very crowded sketchy kind of dirty the ocean though which was called north beach was amazing but do not expect to get anything for free. But overall great resort and great stay.
Great hotel, ocean is beautiful but rough so if you are not a good swimmer or a child you cannot go in, pools are big clean but not enough pool chairs you have to go down early as soon as pool opens or at least by 8:30am to claim pool lounger chairs or else you will have no where to sit I’m not sure why they are all taken, and why there is not enough chairs for all guests, but this was an inconvenience, also there is no music by pools only when the entertainment staff is around and even then they are not constantly playing music, which is a bummer because music would be nice by the pool, especially on vacation. They should change that. food was good. Restaurants were good. Only issue I have ran into was that the breakfast buffet is very busy. There is a long line waiting to get into breakfast buffet so be aware of that. room service was awesome. Food from room service was awesome were very comfortable. Ocean view rooms very nice entertainment was OK. staff was good attentive. Overall resort was very beautiful love the lobby smells amazing throughout the lobby. The spa we did was nice. transportation is very easy, walkable location or can take bus for 1 US dollar anywhere. We did do one excursion to Isla Mujeres. It was the best part honestly was the boat ride. The island itself was OK very crowded sketchy kind of dirty the ocean though which was called north beach was amazing but do not expect to get anything for free. But overall great resort and great stay.
6
Barry
5 jan. 2025
·
Stannade 11 nätter
There were not enough chairs/beds at the pools or the beach. This was a major negative for us and will mean that we will not return.
There were not enough chairs/beds at the pools or the beach. This was a major negative for us and will mean that we will not return.
6
Sheza Shahid
11 maj 2025
·
Stannade 6 nätter
We stayed for 6 nights. The resort is about to close down for a year to undergo extensive renovations which resulted in low occupancy. It was not very busy which was great but as a result the number of staff was also less and the service was inconsistent and quite poor in general. We upgraded to a Family Concierge suite when we arrived because the normal rooms had old dilapidated tubs for bathing and the “renovated” rooms had walk in showers. That was the only difference between the fully, newly renovated rooms and the old ones. However, upon upgrading our service did not really improve all that much. Due to the low capacity, no reservations were able to be made for the restaurants and so the wait times were about 30-40 minutes at high time. The shows were very low quality and the entertainment was nothing like what you would expect at a five star resort. We have stayed at Royaltons in the past and this was subpar in comparison. The only upside was their beach. However even that, on some days had seaweed but definitely not as much as other hotels in Riviera Maya strip. The beach was the only benefit of being at this resort, however even being able to sit on a Bali bed on the beach is a whole ordeal- we had a Bali bed included for one day with our upgrade to family concierge and even then, we can’t get ocean-facing ones or beachside ones. There is a premium cost for these- sadly they were never used during our stay which is a shame because that would have been redeeming.
We stayed for 6 nights. The resort is about to close down for a year to undergo extensive renovations which resulted in low occupancy. It was not very busy which was great but as a result the number of staff was also less and the service was inconsistent and quite poor in general. We upgraded to a Family Concierge suite when we arrived because the normal rooms had old dilapidated tubs for bathing and the “renovated” rooms had walk in showers. That was the only difference between the fully, newly renovated rooms and the old ones. However, upon upgrading our service did not really improve all that much. Due to the low capacity, no reservations were able to be made for the restaurants and so the wait times were about 30-40 minutes at high time. The shows were very low quality and the entertainment was nothing like what you would expect at a five star resort. We have stayed at Royaltons in the past and this was subpar in comparison. The only upside was their beach. However even that, on some days had seaweed but definitely not as much as other hotels in Riviera Maya strip. The beach was the only benefit of being at this resort, however even being able to sit on a Bali bed on the beach is a whole ordeal- we had a Bali bed included for one day with our upgrade to family concierge and even then, we can’t get ocean-facing ones or beachside ones. There is a premium cost for these- sadly they were never used during our stay which is a shame because that would have been redeeming.
6
Darren William
21 feb. 2025
·
Stannade 6 nätter
Overal great. There is no control of people saving lounge chairs around the pool or ocean.
Overal great. There is no control of people saving lounge chairs around the pool or ocean.
8
Monica
5 dec. 2024
·
Stannade 4 nätter
The property needs improvements. Everything closed after 11.00 pm .
The property needs improvements. Everything closed after 11.00 pm .
8
Rosella
3 jan. 2025
·
Stannade 6 nätter
Property needs some TLC. Need more pool chairs if you were not up by 7 am to get a chair good luck!! Ginger Bar staff were fantastic. Book the restaurants the buffet was Meh!! Location was great!!
Property needs some TLC. Need more pool chairs if you were not up by 7 am to get a chair good luck!! Ginger Bar staff were fantastic. Book the restaurants the buffet was Meh!! Location was great!!
8
Mudit
16 apr. 2025
·
Stannade 4 nätter
The property is amazing in terms of view, access, amenities, activities, food and much more. We really enjoyed our stay there. Althought the package was all inclusive but there were several things which incur additional cost for example beach beds, a few drinks (even coconut water) which I didn't like. The service was good but just a but slow.
The property is amazing in terms of view, access, amenities, activities, food and much more. We really enjoyed our stay there. Althought the package was all inclusive but there were several things which incur additional cost for example beach beds, a few drinks (even coconut water) which I didn't like. The service was good but just a but slow.
8
Robert
7 apr. 2025
·
Stannade 7 nätter
Although the selection of food at the buffet was exceptional, a good percentage of the food that was supposed to be temperature hot, was not. Just keeping the foods under hot lighting was insufficient. Although the pool was great, the depth of the main pool was too deep. I am 5’ 8’ and I had to stand on the tip of my toes most of the time in order for my chin not to be in the water (which is not comfortable for long periods of time). It was impossible to participate in the water Zumba classes. The room was spacious, but in dire need of updating. There were inadequate number of electrical outlets. Also, not compatible with current devices …. Example - cell phones, IPAD, computer etc. Except for what I stated above, the property was very nice and I would probably visit again.
Although the selection of food at the buffet was exceptional, a good percentage of the food that was supposed to be temperature hot, was not. Just keeping the foods under hot lighting was insufficient. Although the pool was great, the depth of the main pool was too deep. I am 5’ 8’ and I had to stand on the tip of my toes most of the time in order for my chin not to be in the water (which is not comfortable for long periods of time). It was impossible to participate in the water Zumba classes. The room was spacious, but in dire need of updating. There were inadequate number of electrical outlets. Also, not compatible with current devices …. Example - cell phones, IPAD, computer etc. Except for what I stated above, the property was very nice and I would probably visit again.
10
Jared
12 apr. 2025
·
Stannade 7 nätter
Staff were very friendly and were always willing to help. Room was cleaned everyday and no sand leftover, fridge always stocked, good food. Spa was very good and we got amazing service. Cabana on the pricey side but food was amazing. More NA beer and NA selection would be nice.
Staff were very friendly and were always willing to help. Room was cleaned everyday and no sand leftover, fridge always stocked, good food. Spa was very good and we got amazing service. Cabana on the pricey side but food was amazing. More NA beer and NA selection would be nice.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Renlighet
Många recensioner berömmer rena markområden och gemensamma utrymmen, men flera gäster rapporterar om kackerlackor, läckor, unken lukt och andra underhållsrelaterade renlighetsproblem.
Relaterade gästrecensioner
2
Ecaterina
4 maj 2025
·
Stannade 6 nätter
First of all, I want to mention that I’m not a picky vacationer. For me and my 3-year-old daughter, the most important things were the ability to relax on the beach and to have timely access to quality food. 1.Beach Access: Despite being at an all-inclusive resort, I was told I needed to pay $250 for a cabana because all the beach lounges were “reserved” — even though many were unoccupied. A staff member told me guests start claiming lounges as early as 4 a.m. I was not willing to wake up my toddler that early to compete for a place to relax. That same staff member then offered to reserve a spot for me — for cash — which felt inappropriate and unprofessional. 2. Dining Issues: The buffet experience was chaotic and unsanitary. The food selection was poor, and the conditions were far from clean. We waited 40 minutes in line just to be seated — again, not ideal when trying to keep a young child fed on a schedule. 3. Dinner Reservations: To have dinner at one of the restaurants, you had to reserve a table — which is a normal policy for all-inclusive resorts. However, I stood in line for one full hour trying to make a reservation, only to be told everything was fully booked for that evening. The only option offered was to pay out-of-pocket at a non-inclusive restaurant. Out of desperation, I went to the steakhouse to avoid another long buffet line and ended up spending $300. In the end, I had to book another hotel and leave.
First of all, I want to mention that I’m not a picky vacationer. For me and my 3-year-old daughter, the most important things were the ability to relax on the beach and to have timely access to quality food. 1.Beach Access: Despite being at an all-inclusive resort, I was told I needed to pay $250 for a cabana because all the beach lounges were “reserved” — even though many were unoccupied. A staff member told me guests start claiming lounges as early as 4 a.m. I was not willing to wake up my toddler that early to compete for a place to relax. That same staff member then offered to reserve a spot for me — for cash — which felt inappropriate and unprofessional. 2. Dining Issues: The buffet experience was chaotic and unsanitary. The food selection was poor, and the conditions were far from clean. We waited 40 minutes in line just to be seated — again, not ideal when trying to keep a young child fed on a schedule. 3. Dinner Reservations: To have dinner at one of the restaurants, you had to reserve a table — which is a normal policy for all-inclusive resorts. However, I stood in line for one full hour trying to make a reservation, only to be told everything was fully booked for that evening. The only option offered was to pay out-of-pocket at a non-inclusive restaurant. Out of desperation, I went to the steakhouse to avoid another long buffet line and ended up spending $300. In the end, I had to book another hotel and leave.
2
Brian Varela
2 juni 2025
·
Stannade 4 nätter
Do not stay at this property. The first day we got there we started by getting drink at the pool. The drinks tasted bad as if the water had something. We then went to dinner, the plates of food were in extremely small proportions, the food tasted bland and unseasoned. Later that night my stomach was upset by something I ate. The service was the only good thing. Once it turned night we went to our room where we found 2 cockroaches in our room. We immediately went to the front desk and asked for another room. Once given our new room we instantly checked everything and found a cockroach on the window curtains. We went to the front desk and asked for a complete refund which they did do, however, by then it was 12AM and no other place would let us book a room for the night as they asked to book it online but it was technically already the next day so we couldn’t book for that night. After some thinking, me and my wife decided we would uber to the airport and sleep the night there and head back home from how bad of an experience this place gave us. Thankfully our uber driver recommended a residence inn, and they had a room for the night. Don’t waste your money on this horrible place in dire need of renovations and pest control.
Do not stay at this property. The first day we got there we started by getting drink at the pool. The drinks tasted bad as if the water had something. We then went to dinner, the plates of food were in extremely small proportions, the food tasted bland and unseasoned. Later that night my stomach was upset by something I ate. The service was the only good thing. Once it turned night we went to our room where we found 2 cockroaches in our room. We immediately went to the front desk and asked for another room. Once given our new room we instantly checked everything and found a cockroach on the window curtains. We went to the front desk and asked for a complete refund which they did do, however, by then it was 12AM and no other place would let us book a room for the night as they asked to book it online but it was technically already the next day so we couldn’t book for that night. After some thinking, me and my wife decided we would uber to the airport and sleep the night there and head back home from how bad of an experience this place gave us. Thankfully our uber driver recommended a residence inn, and they had a room for the night. Don’t waste your money on this horrible place in dire need of renovations and pest control.
10
Jazmine
5 juli 2025
·
Stannade 3 nätter
Very clean and friendly staff
Very clean and friendly staff
2
Dalia
13 jan. 2025
·
Stannade 6 nätter
This property is less than a one star. My family and I moved 6 times because of the ROACH infestation, soiled mattresses and leaking ceiling with moldy walls. Unsanitary and Unhealthy conditions! My niece's son came back with bed bug bites. Hotel is closing down in May for renovations and they simply do not care. Staff does not care and very rude. I cried for two days straight. I have traveled quite a bit in my life and never saw the filth that I saw at this hotel. Mold on bread, roaches on fruit etc etc. Would never ever never stay at this resort ever again not even if they renovated it.
This property is less than a one star. My family and I moved 6 times because of the ROACH infestation, soiled mattresses and leaking ceiling with moldy walls. Unsanitary and Unhealthy conditions! My niece's son came back with bed bug bites. Hotel is closing down in May for renovations and they simply do not care. Staff does not care and very rude. I cried for two days straight. I have traveled quite a bit in my life and never saw the filth that I saw at this hotel. Mold on bread, roaches on fruit etc etc. Would never ever never stay at this resort ever again not even if they renovated it.
10
Megan
20 juni 2025
·
Stannade 5 nätter
Beautiful resort! Staff is super friendly and spaces were very clean.
Beautiful resort! Staff is super friendly and spaces were very clean.
2
ROBERTO
8 maj 2025
·
Stannade 5 nätter
Pésimo servicio. Se notaba que ya iban a cerrar el hotel: La mayoría del personal atendía con mala cara o fingían que no escuchaban cuando les hablabas. TODOS los días encontramos una cucaracha en el cuarto (diferente obvio). El primer día tuvimos que marcar 3 veces para que fueran a hacer la limpieza del cuarto como a las 3 pm. Pedimos una almohada extra el primer día y nos llegó la última noche y porque nos quejamos. Pedimos pantuflas que jamás llegaron. Dos trajes de baño de mi hijo desaparecieron misteriosamente del cuarto y pues “ni modo” no podían hacer nada
Pésimo servicio. Se notaba que ya iban a cerrar el hotel: La mayoría del personal atendía con mala cara o fingían que no escuchaban cuando les hablabas. TODOS los días encontramos una cucaracha en el cuarto (diferente obvio). El primer día tuvimos que marcar 3 veces para que fueran a hacer la limpieza del cuarto como a las 3 pm. Pedimos una almohada extra el primer día y nos llegó la última noche y porque nos quejamos. Pedimos pantuflas que jamás llegaron. Dos trajes de baño de mi hijo desaparecieron misteriosamente del cuarto y pues “ni modo” no podían hacer nada
10
Roberto R Pena
22 maj 2025
·
Stannade 5 nätter
Excellent attention from all the staff members. Many food options. Rooms very clean. The pool was great. Very recommended...
Excellent attention from all the staff members. Many food options. Rooms very clean. The pool was great. Very recommended...
4
Stephanie
2 apr. 2025
·
Stannade 4 nätter
Cockroach
Cockroach
4
Gurpinder
27 apr. 2025
·
Stannade 7 nätter
Food quality was poor , rooms were dirty we had a broken shower handle and a water leak outside our room door and this was an upgraded room I paid additional for with an ocean view . We requested a kettle which was denied and water bottles which seemed to be a difficult request as we have a 10 month old to wash her bottles and they would only give a few at a time. Terrible experience!
Food quality was poor , rooms were dirty we had a broken shower handle and a water leak outside our room door and this was an upgraded room I paid additional for with an ocean view . We requested a kettle which was denied and water bottles which seemed to be a difficult request as we have a 10 month old to wash her bottles and they would only give a few at a time. Terrible experience!
2
LaToya
1 apr. 2025
·
Stannade 3 nätter
DO NOT STAY AT PARADISUS CANCÚN. I read all the reviews and decided to take a chance and regret it. FAR FROM LUXURY. 3 star at best. Everything seemed great when I checked in until i got to my room to find roaches (the brown house roach - not an outdoor insect). I took pics/video to show front desk staff. The front desk supervisor, David, seemed annoyed when brought to his attention and refused to take a look at the pics. When he wanted to put us in the room right next door, we refused and asked to be placed on a different floor. He became visibly frustrated and keep asking why wouldn’t we stay in the room he suggested. Multiple times i had to say “because I’m not comfortable”. He kept saying the room is fine because it has been cleaned. I kept reminding him they thought the first room was fine/cleaned and it wasn’t. So after going back and forth another employee, Ceci, said she would help us. After a few hours, she found us another room on the 5th floor. This room smelled like they just exterminated so for the first hour n the room, I had to leave patio door and room door open to get the smell out. The room was VERY old and outdated, and didn’t have the same amenities as the first room but because we were tired of going back and forth with the supervisor and taking hours to get settled in, we decided to just tough it out. Food - the buffet restaurant food was “just ok”. Just tasty enough to fill the void. Customer service - TERRIBLE. Most staff don’t like their job
DO NOT STAY AT PARADISUS CANCÚN. I read all the reviews and decided to take a chance and regret it. FAR FROM LUXURY. 3 star at best. Everything seemed great when I checked in until i got to my room to find roaches (the brown house roach - not an outdoor insect). I took pics/video to show front desk staff. The front desk supervisor, David, seemed annoyed when brought to his attention and refused to take a look at the pics. When he wanted to put us in the room right next door, we refused and asked to be placed on a different floor. He became visibly frustrated and keep asking why wouldn’t we stay in the room he suggested. Multiple times i had to say “because I’m not comfortable”. He kept saying the room is fine because it has been cleaned. I kept reminding him they thought the first room was fine/cleaned and it wasn’t. So after going back and forth another employee, Ceci, said she would help us. After a few hours, she found us another room on the 5th floor. This room smelled like they just exterminated so for the first hour n the room, I had to leave patio door and room door open to get the smell out. The room was VERY old and outdated, and didn’t have the same amenities as the first room but because we were tired of going back and forth with the supervisor and taking hours to get settled in, we decided to just tough it out. Food - the buffet restaurant food was “just ok”. Just tasty enough to fill the void. Customer service - TERRIBLE. Most staff don’t like their job
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Rum
Rummen beskrivs ofta som slitna och i behov av renovering, med återkommande problem som svag eller felaktig luftkonditionering, problem med VVS/avlopp, slitna armaturer och begränsat antal uttag. Vissa gäster hade dock bekväma vistelser och havsutsikt efter uppgraderingar.
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8
jude
4 juni 2025
·
Stannade 3 nätter
This property was beautiful. Some of the rooms are a bit dated but i realized they in the process of renovating the 2nd room we stay in was great . Lots of food options and activities to does. Will definitely recommend.
This property was beautiful. Some of the rooms are a bit dated but i realized they in the process of renovating the 2nd room we stay in was great . Lots of food options and activities to does. Will definitely recommend.
8
Miles
13 maj 2025
·
Stannade 7 nätter
Everything was great , only issue I had was the drain in the shower didn’t work so well, would be nice if they had a shuttle from the airport.
Everything was great , only issue I had was the drain in the shower didn’t work so well, would be nice if they had a shuttle from the airport.
6
angelica
4 mars 2025
·
Stannade 6 nätter
The property was great but the room was bad. A/C leaked all over the floor, we found a Roche, the mini fridge didn’t work. We lost power and tv would not work.
The property was great but the room was bad. A/C leaked all over the floor, we found a Roche, the mini fridge didn’t work. We lost power and tv would not work.
10
Kayla
20 apr. 2025
·
Stannade 3 nätter
Love the aesthetics of this property. The view outside and how some restaurants are designed is truly beautiful. Some staff were memorable and fun! The drinks at the lemon bar were awesome. Food was hit or miss most of the trip, which seems typical at resorts. The beds are comfortable and the room is clean, however, the plug in the bathroom kept going out and little touches were outdated and needed to be updated such as the tv and shower curtain.
Love the aesthetics of this property. The view outside and how some restaurants are designed is truly beautiful. Some staff were memorable and fun! The drinks at the lemon bar were awesome. Food was hit or miss most of the trip, which seems typical at resorts. The beds are comfortable and the room is clean, however, the plug in the bathroom kept going out and little touches were outdated and needed to be updated such as the tv and shower curtain.
4
Juan
1 juni 2025
·
Stannade 4 nätter
i like the hotel but needs big time renovation old school some places smell mold.
i like the hotel but needs big time renovation old school some places smell mold.
6
Malek
29 nov. 2024
·
Stannade 5 nätter
Rooms are very outdated and need to upgrade asap very old rooms with paint coming off
Rooms are very outdated and need to upgrade asap very old rooms with paint coming off
8
Stephanie
31 mars 2025
·
Stannade 6 nätter
Overall, the property was nice, although I don't know that we'd go back. The lobby was gorgeous and it had a great beach; however, the rooms definitely need some updating. We ended up changing rooms three times because of various issues - shower not working, sink not draining, tub leaking, etc. Also, the outlets in the room were touch and go. Most didn't work, and we ended up relying on the bathroom outlet to charge everything as that was the only ones that worked. The kids pool was great and ended up spending most days there as the main pool was so deep. To get to the swim up bar, you had to basically stand on your tiptoes or swim there. - there was literally no shallow end unless you were at the actual swim up bar.
Overall, the property was nice, although I don't know that we'd go back. The lobby was gorgeous and it had a great beach; however, the rooms definitely need some updating. We ended up changing rooms three times because of various issues - shower not working, sink not draining, tub leaking, etc. Also, the outlets in the room were touch and go. Most didn't work, and we ended up relying on the bathroom outlet to charge everything as that was the only ones that worked. The kids pool was great and ended up spending most days there as the main pool was so deep. To get to the swim up bar, you had to basically stand on your tiptoes or swim there. - there was literally no shallow end unless you were at the actual swim up bar.
4
Juan
21 maj 2025
·
Stannade 4 nätter
The AC does not work in any room. It was so hot and then when they gave me a new room, the AC STILL wasn’t working. So dumb
The AC does not work in any room. It was so hot and then when they gave me a new room, the AC STILL wasn’t working. So dumb
8
Robert
7 apr. 2025
·
Stannade 7 nätter
Although the selection of food at the buffet was exceptional, a good percentage of the food that was supposed to be temperature hot, was not. Just keeping the foods under hot lighting was insufficient. Although the pool was great, the depth of the main pool was too deep. I am 5’ 8’ and I had to stand on the tip of my toes most of the time in order for my chin not to be in the water (which is not comfortable for long periods of time). It was impossible to participate in the water Zumba classes. The room was spacious, but in dire need of updating. There were inadequate number of electrical outlets. Also, not compatible with current devices …. Example - cell phones, IPAD, computer etc. Except for what I stated above, the property was very nice and I would probably visit again.
Although the selection of food at the buffet was exceptional, a good percentage of the food that was supposed to be temperature hot, was not. Just keeping the foods under hot lighting was insufficient. Although the pool was great, the depth of the main pool was too deep. I am 5’ 8’ and I had to stand on the tip of my toes most of the time in order for my chin not to be in the water (which is not comfortable for long periods of time). It was impossible to participate in the water Zumba classes. The room was spacious, but in dire need of updating. There were inadequate number of electrical outlets. Also, not compatible with current devices …. Example - cell phones, IPAD, computer etc. Except for what I stated above, the property was very nice and I would probably visit again.
8
Mo
23 dec. 2024
·
Stannade 3 nätter
The main building music and dance are so loud until 5 am.
The main building music and dance are so loud until 5 am.
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Service
Personalen beskrivs ofta som vänlig, tillmötesgående och hårt arbetande – conciergepersonalen får ofta beröm. Ibland leder personalbrist till långsam incheckning, inkonsekvent service och svårigheter att boka restaurang.
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8
Juana
27 maj 2025
·
Stannade 4 nätter
The hotel is beautiful and the staff friendly and helpful, especially Gerardo in outside buffet area and the coffee lady!
The hotel is beautiful and the staff friendly and helpful, especially Gerardo in outside buffet area and the coffee lady!
8
Emily
25 maj 2025
·
Stannade 4 nätter
The customer service was outstanding! They didnt let us know the buffet was closed twice a week which made it hard to find dinner bc all the other restaurants had waiting lists.
The customer service was outstanding! They didnt let us know the buffet was closed twice a week which made it hard to find dinner bc all the other restaurants had waiting lists.
4
Brian
28 maj 2025
·
Stannade 3 nätter
We were not made aware that the property is about to close for a nine month renovation, property was under staffed but those who were still there where great.
We were not made aware that the property is about to close for a nine month renovation, property was under staffed but those who were still there where great.
6
Diana
27 maj 2025
·
Stannade 4 nätter
We loved the property feel and look. The staffing seemed short and often not available at the restaurants for refills. The guest services were rude and short when asked basic questions. One day we had 3 different room services come when we were trying to take showers, rest and kept insisting to come in and give us towels. Felt unsafe with the persistent knocking. Cancún is beautiful and activities were geared towards family not for adults only which felt short for staying on the adult only side.
We loved the property feel and look. The staffing seemed short and often not available at the restaurants for refills. The guest services were rude and short when asked basic questions. One day we had 3 different room services come when we were trying to take showers, rest and kept insisting to come in and give us towels. Felt unsafe with the persistent knocking. Cancún is beautiful and activities were geared towards family not for adults only which felt short for staying on the adult only side.
6
Valeria
25 mars 2025
·
Stannade 4 nätter
Check in process took about 1.5 hours. The actual hotel and staff were great. Beautiful pool, and views. However, getting reservations for restaurants that only took reservations was very hard. Many nights only had dinner options at 9:30. The bars all close at 11, and so does the lounge area. They should have at least one area open later. Food was good, but their system of doing things can definitely have improvements.
Check in process took about 1.5 hours. The actual hotel and staff were great. Beautiful pool, and views. However, getting reservations for restaurants that only took reservations was very hard. Many nights only had dinner options at 9:30. The bars all close at 11, and so does the lounge area. They should have at least one area open later. Food was good, but their system of doing things can definitely have improvements.
10
Marshan
29 maj 2025
·
Stannade 4 nätter
We had a wonderful stay! The staff were incredibly accommodating and friendly. There was a great selection of food, and the hotel's ambiance was warm and inviting. Highly recommended!
We had a wonderful stay! The staff were incredibly accommodating and friendly. There was a great selection of food, and the hotel's ambiance was warm and inviting. Highly recommended!
10
Joseph
26 maj 2025
·
Stannade 7 nätter
The Paradisus Cancun Resort is beautiful, always clean and very impressive! Every staff member was always so courteous from our early morning coffee station visit, to the staff at the pool and the waiters at the various restaurants. They could not do enough for you. There are a nice variety of restaurants on sight to choose from including a great buffet. For us It would have been useful if each individual restaurant posted on their door their hours of operation as well as a copy of their menu. We walked past these restaurants everyday on our way to the pool and it would have been helpful in planning our day. Lastly, we want to acknowledge the customer service staff as well as the bellhops for their friendly and efficient way of making our stay so enjoyable. Thank you to all!
The Paradisus Cancun Resort is beautiful, always clean and very impressive! Every staff member was always so courteous from our early morning coffee station visit, to the staff at the pool and the waiters at the various restaurants. They could not do enough for you. There are a nice variety of restaurants on sight to choose from including a great buffet. For us It would have been useful if each individual restaurant posted on their door their hours of operation as well as a copy of their menu. We walked past these restaurants everyday on our way to the pool and it would have been helpful in planning our day. Lastly, we want to acknowledge the customer service staff as well as the bellhops for their friendly and efficient way of making our stay so enjoyable. Thank you to all!
10
Rafael Alejandro
10 maj 2025
·
Stannade 4 nätter
It was a really awesome place and everything was amazing the only thing I would say they have to improve could be the food quality, it is good but I think the food is not at the same level from the other amenities, lastly the tvs, today everybody watch netflix, prime, hulu or others streaming services and not having a smart tv in a hotel like this is kind a miss. Just want to state again, everything was amazing but thise are just 2 small things that can be improved
It was a really awesome place and everything was amazing the only thing I would say they have to improve could be the food quality, it is good but I think the food is not at the same level from the other amenities, lastly the tvs, today everybody watch netflix, prime, hulu or others streaming services and not having a smart tv in a hotel like this is kind a miss. Just want to state again, everything was amazing but thise are just 2 small things that can be improved
10
Natasha
19 maj 2025
·
Stannade 3 nätter
It was the most wonderful stay we’ve ever had! From the receptionist Valeria who checked us in to the bellboys who assisted when we were leaving- the full staff was fabulous! We loved the property and our room upgrade was truly amazing! We were due for our honeymoon and a stay at Paradisus was just what we needed! We will be back! Thank you!
It was the most wonderful stay we’ve ever had! From the receptionist Valeria who checked us in to the bellboys who assisted when we were leaving- the full staff was fabulous! We loved the property and our room upgrade was truly amazing! We were due for our honeymoon and a stay at Paradisus was just what we needed! We will be back! Thank you!
4
Diane
4 maj 2025
·
Stannade 7 nätter
They are preparing to close for renovations with limited staffing and didn’t care about the existing guest services.
They are preparing to close for renovations with limited staffing and didn’t care about the existing guest services.
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Läge
Läge vid stranden med fin havsutsikt och enkel tillgång till Aquaworld och hotellzonen; relativt nära flygplatsen. Praktiskt läge för aktiviteter på plats och utforskning av närliggande attraktioner.
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10
Jenny
11 apr. 2025
·
Stannade 3 nätter
I loved the view of the drive into the resort. So green and a beautiful water fountain. The view of the ocean on the back side was the best I’ve ever seen. The food in the restaurants was delicious and the service was amazing. Everyone is so friendly and accommodating. The activities staff was so fun at the pool. The pool bar staff are the real hero’s of this resort. They were running around all day long making our drinks and food. They deserve all the tips we gave them. We loved getting to know Daisy the pool kitty. She was so sweet. I looked forward to seeing her everyday. And last but not least. The best part of our trip was our butler Galdino. He made this trip for us the best. He got balloons for my friends birthday in her room. He made sure we had dinner reservations every night and that there was a dessert with a candle so we could sing her happy birthday. He was so attentive to us and messaged us on What’s app daily to stay connected. He was so kind to us. All of these things will help us make the easy choice to come back.
I loved the view of the drive into the resort. So green and a beautiful water fountain. The view of the ocean on the back side was the best I’ve ever seen. The food in the restaurants was delicious and the service was amazing. Everyone is so friendly and accommodating. The activities staff was so fun at the pool. The pool bar staff are the real hero’s of this resort. They were running around all day long making our drinks and food. They deserve all the tips we gave them. We loved getting to know Daisy the pool kitty. She was so sweet. I looked forward to seeing her everyday. And last but not least. The best part of our trip was our butler Galdino. He made this trip for us the best. He got balloons for my friends birthday in her room. He made sure we had dinner reservations every night and that there was a dessert with a candle so we could sing her happy birthday. He was so attentive to us and messaged us on What’s app daily to stay connected. He was so kind to us. All of these things will help us make the easy choice to come back.
8
Taha
16 apr. 2025
·
Stannade 4 nätter
Paradisus was an excellent choice. Me and my wife could not be more pleased. Beautiful resort perfect for relaxation. Not too over crowded but at the same time very energetic vibes all around. Aqua world for water activities is literally across the road, the resort is pretty close to the airport as well. The rooms are fine. We didn’t like the room we got initially and they kindly upgraded us to the premium suite which was breathtaking. Staff is very helpful. The buffet is good for an all inclusive. Lots of restaurants and food options.
Paradisus was an excellent choice. Me and my wife could not be more pleased. Beautiful resort perfect for relaxation. Not too over crowded but at the same time very energetic vibes all around. Aqua world for water activities is literally across the road, the resort is pretty close to the airport as well. The rooms are fine. We didn’t like the room we got initially and they kindly upgraded us to the premium suite which was breathtaking. Staff is very helpful. The buffet is good for an all inclusive. Lots of restaurants and food options.
10
Anthony Joseph
12 maj 2025
·
Stannade 4 nätter
Very nice stay, relaxing location further from the main Cancún tourist area, but also only a 10 minute car ride if you want to go towards there, staff was all very friendly and helpful with anything you would need. They also let us know they are about to do a massive renovation to the entire resort, will have to check it out again when it is updated.
Very nice stay, relaxing location further from the main Cancún tourist area, but also only a 10 minute car ride if you want to go towards there, staff was all very friendly and helpful with anything you would need. They also let us know they are about to do a massive renovation to the entire resort, will have to check it out again when it is updated.
10
Valeria
10 dec. 2024
·
Stannade 4 nätter
The property was beautiful, and everything was in a reasonable distance unlike those huge mega resorts. The staff was friendly, food was good and the beach was great. Highly reccomend
The property was beautiful, and everything was in a reasonable distance unlike those huge mega resorts. The staff was friendly, food was good and the beach was great. Highly reccomend
8
Robert
19 maj 2025
·
Stannade 3 nätter
Great property. Understand renovation soon which will be great. The location and the service couldn’t be better.
Great property. Understand renovation soon which will be great. The location and the service couldn’t be better.
8
Milandeep
7 mars 2025
·
Stannade 5 nätter
Excellent location….!!!
Excellent location….!!!
8
Ayde
23 mars 2025
·
Stannade 5 nätter
Beautiful hotel, dining and beachfront. Super clean restrooms by the pools and beach. Reservations needed for restaurants. Limited menu and portions on the reserved restaurants. Sal steak house not included in your stay. Malva international buffet have a variety of different foods but needs a bit of flavor. But overall very clean and beautiful.
Beautiful hotel, dining and beachfront. Super clean restrooms by the pools and beach. Reservations needed for restaurants. Limited menu and portions on the reserved restaurants. Sal steak house not included in your stay. Malva international buffet have a variety of different foods but needs a bit of flavor. But overall very clean and beautiful.
10
Navdeep Singh
19 maj 2025
·
Stannade 6 nätter
very relaxed environment, plenty of things to do on sight, good food options, beautiful views of the ocean
very relaxed environment, plenty of things to do on sight, good food options, beautiful views of the ocean
10
Nermin
19 maj 2025
·
Stannade 4 nätter
Resort is immaculate, clean, staff is friendly and nice! I would just love to start seeing antibacterial hand soap in resorts and hotels in general. But otherwise the resort is amazing and a must visit if heading to Cancun! Aqua world is also very easy going for activities and super fun crew!
Resort is immaculate, clean, staff is friendly and nice! I would just love to start seeing antibacterial hand soap in resorts and hotels in general. But otherwise the resort is amazing and a must visit if heading to Cancun! Aqua world is also very easy going for activities and super fun crew!
10
Alexander
4 jan. 2025
·
Stannade 7 nätter
Well maintained. Beautiful hanging vines inside the buildings. Excellent pools. Directly across the street from Aquaworld.
Well maintained. Beautiful hanging vines inside the buildings. Excellent pools. Directly across the street from Aquaworld.
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Måltider
Maten är varierande: flera restauranger får beröm, men buffén beskrivs ofta som medelmåttig, det kan vara svårt att få bord och vissa rätter eller ställen medför extra kostnader. Vegetariska alternativ är begränsade i flera recensioner.
Relaterade gästrecensioner
8
Emily
25 maj 2025
·
Stannade 4 nätter
The customer service was outstanding! They didnt let us know the buffet was closed twice a week which made it hard to find dinner bc all the other restaurants had waiting lists.
The customer service was outstanding! They didnt let us know the buffet was closed twice a week which made it hard to find dinner bc all the other restaurants had waiting lists.
4
Andrew
18 apr. 2025
·
Stannade 3 nätter
Disappointed with the experience - not worth the price. I had high expectations for this resort, but unfortunately, my stay was not as pleasant and enjoyable as I had hoped. To start, the service was a bit slow - from check-in to dining and daily room cleaning wouldn’t be completed until late afternoon. Every restaurant we went to took so long to the point we considered leaving. For someone who has been to numerous resorts throughout cancun, we had higher expectations. The food was mediocre at best. We booked specifically because it was all inclusive however, to our surprise, all menus had an upgrade for protein options. We decided to upgrade one meal for dinner and for the price, it simply was not worth it. Nonetheless, the buffet was our preference for the remainder of our stay. Additionally, to top it off, we found a huge cockroach on the bathroom sink. Again, I have stayed at plenty resorts and have never come across an experience like this. Unfortunately, it is not a place I would return to or recommend. I am not one to leave a review and genuinely wanted to enjoy my stay, but it fell short in several key areas.
Disappointed with the experience - not worth the price. I had high expectations for this resort, but unfortunately, my stay was not as pleasant and enjoyable as I had hoped. To start, the service was a bit slow - from check-in to dining and daily room cleaning wouldn’t be completed until late afternoon. Every restaurant we went to took so long to the point we considered leaving. For someone who has been to numerous resorts throughout cancun, we had higher expectations. The food was mediocre at best. We booked specifically because it was all inclusive however, to our surprise, all menus had an upgrade for protein options. We decided to upgrade one meal for dinner and for the price, it simply was not worth it. Nonetheless, the buffet was our preference for the remainder of our stay. Additionally, to top it off, we found a huge cockroach on the bathroom sink. Again, I have stayed at plenty resorts and have never come across an experience like this. Unfortunately, it is not a place I would return to or recommend. I am not one to leave a review and genuinely wanted to enjoy my stay, but it fell short in several key areas.
10
Lauren
22 mars 2025
·
Stannade 6 nätter
Resort- beautiful and clean, the rooms were dated but they were clean and once they start renovations I am sure they will be updated. Pools/Beach- I read reviews about how hard it was getting chairs, we never had that issue. The pools were beautiful and clean. The beach is the best beach in the hotel zone. I took a long walk and was able to compare the Paradisius beach with others- by far, the nicest, cleanest, largest beach out of every hotel I walked past. Activities- Tons of activities for the kids. The activity staff are wonderful. Our family had so much fun every night, between the jump houses one night and the family friendly silent disco, it was wonderful! Food- the buffet was great for. Breakfast but we did not like the dinner options. There was nothing for kids and I wish there were tacos, guacamole, or anything that would be standard for Mexico. The restaurants were all amazing- Flora was our least favorite but we loved Cielo, blue agave, Lemon Fish and Capella. Jose at Capella was our favorite, he was so friendly and provided outstanding service. The coffee shop had amazing coffee, the staff was also amazing!!! Concierge service- our concierge was wonderful. He booked all of our reservations, the escape room, our Bali bed, and sent us activities for the day. I am not sure if it was worth the extra money, although it was convenient having him do all of this- I read some reviews that their concierge put milk and cookies in the room and balloons- we don’t get that.
Resort- beautiful and clean, the rooms were dated but they were clean and once they start renovations I am sure they will be updated. Pools/Beach- I read reviews about how hard it was getting chairs, we never had that issue. The pools were beautiful and clean. The beach is the best beach in the hotel zone. I took a long walk and was able to compare the Paradisius beach with others- by far, the nicest, cleanest, largest beach out of every hotel I walked past. Activities- Tons of activities for the kids. The activity staff are wonderful. Our family had so much fun every night, between the jump houses one night and the family friendly silent disco, it was wonderful! Food- the buffet was great for. Breakfast but we did not like the dinner options. There was nothing for kids and I wish there were tacos, guacamole, or anything that would be standard for Mexico. The restaurants were all amazing- Flora was our least favorite but we loved Cielo, blue agave, Lemon Fish and Capella. Jose at Capella was our favorite, he was so friendly and provided outstanding service. The coffee shop had amazing coffee, the staff was also amazing!!! Concierge service- our concierge was wonderful. He booked all of our reservations, the escape room, our Bali bed, and sent us activities for the day. I am not sure if it was worth the extra money, although it was convenient having him do all of this- I read some reviews that their concierge put milk and cookies in the room and balloons- we don’t get that.
6
Alma Lilia
13 maj 2025
·
Stannade 3 nätter
Great greeting from hotel personnel. Although, my expectations about the restaurants & food were higher.
Great greeting from hotel personnel. Although, my expectations about the restaurants & food were higher.
6
Sheza Shahid
11 maj 2025
·
Stannade 6 nätter
We stayed for 6 nights. The resort is about to close down for a year to undergo extensive renovations which resulted in low occupancy. It was not very busy which was great but as a result the number of staff was also less and the service was inconsistent and quite poor in general. We upgraded to a Family Concierge suite when we arrived because the normal rooms had old dilapidated tubs for bathing and the “renovated” rooms had walk in showers. That was the only difference between the fully, newly renovated rooms and the old ones. However, upon upgrading our service did not really improve all that much. Due to the low capacity, no reservations were able to be made for the restaurants and so the wait times were about 30-40 minutes at high time. The shows were very low quality and the entertainment was nothing like what you would expect at a five star resort. We have stayed at Royaltons in the past and this was subpar in comparison. The only upside was their beach. However even that, on some days had seaweed but definitely not as much as other hotels in Riviera Maya strip. The beach was the only benefit of being at this resort, however even being able to sit on a Bali bed on the beach is a whole ordeal- we had a Bali bed included for one day with our upgrade to family concierge and even then, we can’t get ocean-facing ones or beachside ones. There is a premium cost for these- sadly they were never used during our stay which is a shame because that would have been redeeming.
We stayed for 6 nights. The resort is about to close down for a year to undergo extensive renovations which resulted in low occupancy. It was not very busy which was great but as a result the number of staff was also less and the service was inconsistent and quite poor in general. We upgraded to a Family Concierge suite when we arrived because the normal rooms had old dilapidated tubs for bathing and the “renovated” rooms had walk in showers. That was the only difference between the fully, newly renovated rooms and the old ones. However, upon upgrading our service did not really improve all that much. Due to the low capacity, no reservations were able to be made for the restaurants and so the wait times were about 30-40 minutes at high time. The shows were very low quality and the entertainment was nothing like what you would expect at a five star resort. We have stayed at Royaltons in the past and this was subpar in comparison. The only upside was their beach. However even that, on some days had seaweed but definitely not as much as other hotels in Riviera Maya strip. The beach was the only benefit of being at this resort, however even being able to sit on a Bali bed on the beach is a whole ordeal- we had a Bali bed included for one day with our upgrade to family concierge and even then, we can’t get ocean-facing ones or beachside ones. There is a premium cost for these- sadly they were never used during our stay which is a shame because that would have been redeeming.
2
Rashmi
8 apr. 2025
·
Stannade 3 nätter
Pros - great view, beach and pool area are great to have fun Cons - very hard to get reservations at the restaurants. Our trip was for 3 days. The day we arrived, they informed us that there are no reservations available for the next 3 days! When we went to restaurants directly and asked if we can get a table in case there are cancellations, they said yes but then avoided us completely. They did not want to serve more people. The staff was not at all friendly. We ended up eating in the buffet place most of the time where the food is subpar. Rooms are very basic. Clean and minimal.
Pros - great view, beach and pool area are great to have fun Cons - very hard to get reservations at the restaurants. Our trip was for 3 days. The day we arrived, they informed us that there are no reservations available for the next 3 days! When we went to restaurants directly and asked if we can get a table in case there are cancellations, they said yes but then avoided us completely. They did not want to serve more people. The staff was not at all friendly. We ended up eating in the buffet place most of the time where the food is subpar. Rooms are very basic. Clean and minimal.
2
Eduardo
23 mars 2025
·
Stannade 4 nätter
Long waits Poor customer service Bad food Too much sales instead of helping around hotel The only good thing was Lemon Fish.
Long waits Poor customer service Bad food Too much sales instead of helping around hotel The only good thing was Lemon Fish.
8
Jennifer
8 mars 2025
·
Stannade 3 nätter
I would’ve given this property 5 stars if we weren’t nickel and dimed for basically everything. We paid extra to upgrade our experience to the Reserve (adult only) and to have a concierge. We were overall pleased with the upgrade which was to include two exclusive restaurants and premium liquor. However, we paid $80 for a bottle of wine at dinner that costs $15 in a store, $200 to get a better quality steak for two at Sal, and $65 extra for a lobster tail at Aqua Marina which was completely ridiculous. The food at the Cielo restaurant was terrible! The restaurant by the Reserve pool was great and worth the upgrade. The staff was absolutely incredible and what made the trip worth all of the extra costs in the end. Special thanks to Jose, Jamil, and Victor. The property was immaculate, but floors were SO slippery I had to walk barefoot. This property is set to go through renovations in May. I would consider returning there after.
I would’ve given this property 5 stars if we weren’t nickel and dimed for basically everything. We paid extra to upgrade our experience to the Reserve (adult only) and to have a concierge. We were overall pleased with the upgrade which was to include two exclusive restaurants and premium liquor. However, we paid $80 for a bottle of wine at dinner that costs $15 in a store, $200 to get a better quality steak for two at Sal, and $65 extra for a lobster tail at Aqua Marina which was completely ridiculous. The food at the Cielo restaurant was terrible! The restaurant by the Reserve pool was great and worth the upgrade. The staff was absolutely incredible and what made the trip worth all of the extra costs in the end. Special thanks to Jose, Jamil, and Victor. The property was immaculate, but floors were SO slippery I had to walk barefoot. This property is set to go through renovations in May. I would consider returning there after.
8
Ayde
23 mars 2025
·
Stannade 5 nätter
Beautiful hotel, dining and beachfront. Super clean restrooms by the pools and beach. Reservations needed for restaurants. Limited menu and portions on the reserved restaurants. Sal steak house not included in your stay. Malva international buffet have a variety of different foods but needs a bit of flavor. But overall very clean and beautiful.
Beautiful hotel, dining and beachfront. Super clean restrooms by the pools and beach. Reservations needed for restaurants. Limited menu and portions on the reserved restaurants. Sal steak house not included in your stay. Malva international buffet have a variety of different foods but needs a bit of flavor. But overall very clean and beautiful.
8
Susmitha Dandu Phani
14 apr. 2025
·
Stannade 6 nätter
really loved the location and access to the beach and other amenities. However the food options were limited. The reservations to the restraunts on ground seemed hard to get (Most of these are only open for Dinner) and the one Buffet option that was open had pretty much the same menu for Breakfast/Lunch/Dinner for the one week we stayed there. We were only able to get reservations for Lemon fish and Blue Agave during our stay and both were very disappointing. The food selections at these places were limited and were served cold and were generally not great to taste either. Kinda explains why were able to get reservations at only these two easily.
really loved the location and access to the beach and other amenities. However the food options were limited. The reservations to the restraunts on ground seemed hard to get (Most of these are only open for Dinner) and the one Buffet option that was open had pretty much the same menu for Breakfast/Lunch/Dinner for the one week we stayed there. We were only able to get reservations for Lemon fish and Blue Agave during our stay and both were very disappointing. The food selections at these places were limited and were served cold and were generally not great to taste either. Kinda explains why were able to get reservations at only these two easily.
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
10
Lis
26 juli 2024
·
Stannade 4 nätter
👌
👌
10
Angela
22 feb. 2022
·
Stannade 2 nätter
Bästa Hotel, bra service, mat, utsikt mycket lyx Hotel
Bästa Hotel, bra service, mat, utsikt mycket lyx Hotel
10
Cecilia Souad
15 dec. 2021
·
Stannade 14 nätter
Det var fräsht fint och bra hotell maten var god och rummen bar stora och fräsha
Det var fräsht fint och bra hotell maten var god och rummen bar stora och fräsha
10
Gerardo
förra veckan
·
Stannade 4 nätter
Can’t put into words how amazing the staff were! Awesome place to relax and enjoy some personal time. Definitely would recommend it to any of my friends.
Can’t put into words how amazing the staff were! Awesome place to relax and enjoy some personal time. Definitely would recommend it to any of my friends.
8
Abdulboriy
för 2 veckor sedan
·
Stannade 3 nätter
Every thing was good
Every thing was good
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Omedelbara AI-svar är baserade på hotellinformation
Priser för kommande datum
september 2026
sö | må | ti | on | to | fr | lö |
|---|---|---|---|---|---|---|
oktober 2026
sö | må | ti | on | to | fr | lö |
|---|---|---|---|---|---|---|
Billigare
Dyrare
Genomsnittligt pris per natt för alla erbjudanden, med skatter och avgifter.
Priser i USD för 2 gäster uppdateras dagligen.
- 2026-09-18: NO DATA
- 2026-09-19: 329.3191076522827USD
- 2026-09-20: 330.09933555450436USD
- 2026-09-21: 415.09151659698483USD
- 2026-09-22: 414.7135334472656USD
- 2026-09-23: 415.1829183288574USD
- 2026-09-24: 376.77087596282956USD
- 2026-09-25: 376.3517672927856USD
- 2026-09-26: 378.0880145370483USD
- 2026-09-27: 377.01601631927485USD
- 2026-09-28: 430.1032080184936USD
- 2026-09-29: 430.1032080184936USD
- 2026-09-30: 430.0605047927856USD
- 2026-10-01: 378.0880145370483USD
- 2026-10-02: 378.69315220184325USD
- 2026-10-03: 378.0880145370483USD
- 2026-10-04: 369.7059813766479USD
- 2026-10-05: 518.9810319992065USD
- 2026-10-06: 518.9810319992065USD
- 2026-10-07: 518.9810319992065USD
- 2026-10-08: 518.9810319992065USD
- 2026-10-09: 391.08287257690426USD
- 2026-10-10: 369.7059813766479USD
- 2026-10-11: 369.7059813766479USD
- 2026-10-12: 369.7059813766479USD
- 2026-10-13: 369.7059813766479USD
- 2026-10-14: 466.8915811843872USD
- 2026-10-15: 476.10369773712154USD
- 2026-10-16: 476.08343298797604USD
- 2026-10-17: 324.6198946380615USD
- 2026-10-18: 324.6198946380615USD
- 2026-10-19: 332.06606802520747USD
- 2026-10-20: NO DATA
- 2026-10-21: NO DATA
- 2026-10-22: NO DATA
- 2026-10-23: NO DATA
- 2026-10-24: NO DATA
- 2026-10-25: 322.863312524414USD
- 2026-10-26: 489.1200125701904USD
- 2026-10-27: 486.92984195709226USD
- 2026-10-28: 486.92984195709226USD
- 2026-10-29: 500.32417499999997USD
- 2026-10-30: 544.5549USD
- 2026-10-31: 553.056102507019USD
- 2026-11-01: 479.9164506866455USD
- 2026-11-02: 371.07209893798824USD
- 2026-11-03: 363.7045303390503USD
- 2026-11-04: 528.1260084228516USD
- 2026-11-05: 632.1563953857421USD
- 2026-11-06: 602.1498414001464USD
- 2026-11-07: 427.81693761749267USD
- 2026-11-08: 447.8551983901977USD
- 2026-11-09: 533.0078145401001USD
- 2026-11-10: 473.8949452606201USD
- 2026-11-11: 470.10329850311274USD
- 2026-11-12: 473.8949452606201USD
- 2026-11-13: 483.06846062164306USD
- 2026-11-14: 470.10329850311274USD
- 2026-11-15: 437.0976668243408USD
- 2026-11-16: 437.0976668243408USD
- 2026-11-17: 502.0819140975952USD
- 2026-11-18: 492.95134738311765USD
Personalen i receptionen välkomnar gästerna vid ankomst. Kreditkortet som användes för bokningen måste uppvisas av kortinnehavaren vid incheckning tillsammans med motsvarande fotolegitimation. Andra arrangemang måste samordnas med boendet före ankomst. Kontakta boendet med hjälp av informationen i bokningsbekräftelsen om du har några frågor. Informationen från boendet kan ha översatts med automatiska översättningsverktyg.
Incheckning måste göras av någon som är minst 18 år.
- Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
- Statligt utfärdad fotolegitimation och kreditkort, bankkort eller kontantdeposition kan krävas vid incheckning för oförutsedda utgifter.
- Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
- Minimiålder för att checka in under springbreak är 21.
- Namnet på kreditkortet som används vid incheckning för att betala för oförutsedda utgifter måste vara detsamma som huvudnamnet på rumsbokningen.
- Särskilda regler och avgifter kan gälla för avbokning av gruppbokningar (fler än 8 rum på samma boende under samma vistelsedatum).
- Boendet accepterar kreditkort; ingen kontantbetalning.
- En del av vattnet återvinns genom ett återvinningssystem för gråvatten.
- På detta boende finns bland annat följande säkerhetsdetalj: brandsläckare.
- Observera att kulturella normer och gästpolicyer kan skilja sig i olika länder och på olika boenden. De policyer som listas är boendets egna.
- Förhandsbokningar krävs för massage och spabehandlingar. Bokningar kan göras genom att kontakta detta boende innan ankomsten med kontaktuppgifterna i bokningsbekräftelsen.
- Ett barn per registrerad vuxen bor gratis i förälders eller vårdnadshavares rum, om barnet är 12 år eller yngre och inga extrasängar används.
- Endast registrerade gäster är tillåtna på boendets rum.
- En del anläggningar kan ha begränsad tillgänglighet. Gäster kan kontakta receptionen för mer information med hjälp av kontaktinformationen i bokningsbekräftelsen.
- Kontaktfri incheckning och kontaktfri utcheckning är tillgängliga.
- Boendet välkomnar alla gäster, oavsett sexuell läggning och könsidentitet (HBTQ+-vänligt).
- Tidig incheckning är tillgänglig mot en avgift (i mån av tillgänglighet)
- Sen utcheckning är möjlig mot en avgift (endast i mån av tillgång)
Det är möjligt att listan ovan inte är fullständig, samt att avgifter och depositioner inte inkluderar skatt. Observera att dessa kan komma att ändras.
Populära bekvämligheter
Parkering
Restaurang
Pool
Rumservice
Tennisbanor
Städning
Aktiviteter
Pool
Tennisbanor
Trädgård
Strand - i närheten
Pool utomhus
Evening Entertainment
Pool (Seasonal Outdoor)
Tjänster
Städning
Värdeförvaring
Bankomat
Bagageförvaring
24-Hour Front Desk
Concierge Services
Allmänt
Rumservice
Restaurang
Bastu
Massage
Frisörsalong
Barnklubb
Beach Sun Loungers
Snack Bar/Deli
Parkering
Parkering
Gratis parkering
Parking Onsite