Comfort Inn & Suites Springfield

Room was good; quiet, clean and comfortable. Pool was not operational.

Still in remodel and not very accommodating at this time. A/C was leaking water over the floor, not many towels in the bathroom, and employees were not able to do anything because the boss wasn't there.

The pictures advertised of this property do not match reality. The pool is drained and has dirty water standing in part of it. The room...where do I start? The bed is horrible and uncomfortable. The bed linens consist of one sheet plus a paper thin, polyester, sketchy bedspread. The pillows were bizarre, and unmatched, and seemed to have been in use since 1975. The bathtub was unclean, brown streaks were in it. Words escape me beyond this description. The person working the desk was nice, that's the only positive thing I have to say about this place.

Property under construction.

Construction going on

If it werent for the friendly staff, i wouldve given a lower rating. The accomodations look nothing like they do on the website. The first room they gave me smelled of mildew and the curtains and beds were damp. The next room they gave me had so much dust in the carpet and furniture, you could see it. The outside pool looked as if it were from a horror film. I dont know what was going on but had anyplace else had available rooms, i wouldve left.

The offerings of this location are limited. It is a nice budget hotel, but that is it: remote location, limited dining options, and limited hotel offerings. The hotel is poorly kept, the elevator is short-circuited, and the advertised continental breakfast consists of rotten bananas, cornflakes, and a jug of milk sitting on the counter room temp.

This property is horrible. We waited 10 minutes before anyone showed up at the front desk to check in. We actually had to go find them; there is no water in swimming pool, there is no refrigerator microwave or coffee pot in the room; it is very difficult to find since it is in an industrial area my advice is do NOT stay at the Springfield Inn.

There was no staff except for the people working on renovating the hotel. The front of the hotel had three shipping containers around it, and in the entrance was a collection of all the debris that had been thrown out during said renovation activities. The elevator was taped off for painting and dusty, and the floor that was supposedly available was also dusty and dirty from renovation activities. The key card for the room was made on the third floor where all the rooms were left open and unoccupied. I walked in....and promptly walked out.

New carpet, ice machines don’t work, breakfast weak, room is spacious, chair hard, bed comfortable.

The room was dirty. The floor was not clean, haven't even been swept. The hand towel in bathroom was dirty. No wash cloths were provided. The shower at the drain had pink/mold. I know this is a two star hotel but I still expect a clean room.

The best thing about this hotel was the woman working the front desk, when we got into our room, there was hair and dirt all over the floors. The blanket was covered in some kind of animal hair and then once we pulled back the blanket the sheets were covered in human hair. It was like the bed had been made with the same dirty bedding from the previous people before us. The chair in the room had dirt and some kind of staining covering it, so much so that we didn’t even want to put our baggage on it. We called the front desk to ask for new sheets, which she brought us right away. You could see the difference in the fresh sheets she brought us and the ones that were on the bed. The towels provided were dirty, we didn’t even want to use them to wash up with. There was some work being done on the floors, which is understandable, but there was dirt debris covering the hallways and stairs. If it hadn’t been Derby weekend, we would have found somewhere else to stay. The staff here is wonderful, but the rooms and hotel itself is not worth the price or the no refund status of the hotel.

Not very clean place

Room dirty when was the last time used coffee pot was taken to front desk. Dirty. Placed rev in April for 3 days not at 100. A night. Will not be back and will not let anybody I know stay there

Woke up with bed bugs at 1:30am. Called the front desk to report that. Their response was an “ok” with a pause like I was just letting them know. We loaded up and left and they said we couldn’t be refunded because Travelocity would have to refund us because we booked through them. Slept in the car. Thought we’d at least take advantage of the breakfast and it was terrible. Juice machine didn’t work. Coffee was cold. No salt or pepper. Waffle machine timer wouldn’t work and the batter smelled aweful. We should have slept in a different parking lot. We chose Springfield because I had a meeting there the next day and it’s the only place there. Hope I’m never back in Springfield.

The room was clean . The AC worked great. The bed was very comfortable. We didn't go to breakfast we had a busy weekend. Will definitely stay here again . The price was awesome

The room was clean and organized well. Would happily go back again.

Dirty, run down, paid with expedia but the hotel tripple charged me. Waiting for refund.

Hotel is very clean and up to date. The beds are not as comfy as desired. Shower is nice and powerful and the bathroom is well lit. Breakfast did not have too many options. Overall it is a great hotel just need some fine tuning.

Long black hair on the vanity in the bathroom, shower needed to be cleaned, long black hairs on the comforter and pillows. Room didn't smell clean, had an odor.

Room was good; quiet, clean and comfortable. Pool was not operational.

Still in remodel and not very accommodating at this time. A/C was leaking water over the floor, not many towels in the bathroom, and employees were not able to do anything because the boss wasn't there.

Pillows, blanket and bed are very soft and comfortable.

No way to regulate temperature in room. If heat on, no matter how low you set the temp, it never shut off so the room got boiling hot. So turned off heat & just had fan blowing on low & woke up in the middle of the night freezing. Temp said it was 54 degrees! Turned heat on again & set at 64, but the heat consumed until it was extremely HOT in the room. Thank goodness we only stayed 1 night because we didn’t get much sleep due to regulating temperatures in the room all night.

Quiet, a little unnerving to get to, the roads are 2 lane and lots of curves and dark too. We had an accessable room and the shower wand had no caddy so you always had to hold it. It was dated and had obvious fixes that were not professionaly done. A tissue box and hair dryer caddy but no tissues or hairdryer.

The room was clean . The AC worked great. The bed was very comfortable. We didn't go to breakfast we had a busy weekend. Will definitely stay here again . The price was awesome

Hotel is very clean and up to date. The beds are not as comfy as desired. Shower is nice and powerful and the bathroom is well lit. Breakfast did not have too many options. Overall it is a great hotel just need some fine tuning.

Very quiet and looked new. Room very clean. Bed comfy.. What more is there?

Location and Convenience 5 Stars - The room was modern (pretty basic and bare) and there was daily fresh towels and bathroom cleaning. Comfy bed, good TV. The fridge did not get cold enough even when turned up all the way for 3 days. The morning breakfast was basic, but fine and well stocked. Pet friendly 😼. There is a workout room. The lobby is bare and it looks like there may be ongoing renovations. Overall, good value for the money.

New carpet, ice machines don’t work, breakfast weak, room is spacious, chair hard, bed comfortable.

Still in remodel and not very accommodating at this time. A/C was leaking water over the floor, not many towels in the bathroom, and employees were not able to do anything because the boss wasn't there.

The hotel was good. Management was professional and the room was clean.

No one was on duty. Had to call a number to get checked in. Breakfast was nothing more than cereal and honey buns. Also no one was available for check out.

The owners and staff here were fantastic. We had a turkey hit our windshield and smashed it completely. This was on Mothers Day do no place was open to fix our vehicle. We were out of state. We stayed here. They offered a later checkout, allowed us to stay in the lobby and allowed us access to a covered area to get the windshield replaced on their property. Could not have asked for more. Thank you for your hospitality.

The staff was very friendly and let me stay an hour passed the check out time while my husband played golf. You need signs on several roads so people know you are there and where. You should have the Lincoln Park do the same which would help your business.

Nice clean quiet hotel. Owners are friendly and responsive. Laundry on site.

The front desk lady was very nice and gave us an upgrade to a sweet on the 3rd floor.The floor was sticky, so we cleaned it with some wet towels. I didn't want to bother the lady at the front desk because she was the only one on duty.

Staff is very helpful and polite

There was no staff except for the people working on renovating the hotel. The front of the hotel had three shipping containers around it, and in the entrance was a collection of all the debris that had been thrown out during said renovation activities. The elevator was taped off for painting and dusty, and the floor that was supposedly available was also dusty and dirty from renovation activities. The key card for the room was made on the third floor where all the rooms were left open and unoccupied. I walked in....and promptly walked out.

We didnt even stay the night. We got key to room, went inside, turned around and returned keys and left. We arrived at 9:20 p.m. There was no front door and the entire place was under construction. The floors were off, wires hanging from open ceiling, people laying areas of flooring or on ladders, front desk covered in a sheet. There was a number on the desk that said to call if no one was at the desk. After calling a man answered, he couldnt understand me and kept asking "oh you are here". He came out of a room down the hall he must be staying in and talked to us. He explained he cant do check ins, only the manager can but the manager isnt there so he called him on his cell phone. He said the manager wanted to speak to me. I took phone, the manager, who also couldnt understand me well, asked me how i was paying. I explained i paid in advanced. He told me "no we dont do that. We will need to see your card again". I told him i can show him my credit card statement that shows i did pay already. He eventually said he would "let the other man give me a room". All of this done over a cell phone BTW. The man gives me cards to a room. Doesnt check us in on computer, doesnt ask for anything but my first and last name, nothing. We were so tired. We drove 8 hours I had to be up at 6 a.m. i just needed to sleep. We get to room after man from desk WATCHES us and stands there while we open the door. It stinks. The smoke alarm had been removed and wires wwee out, hair and bugs in

They say it’s under construction, but I didn’t see any work being done while I was there. Dirty is an understatement. It smelt terrible. The air quality is so bad I developed a sore throat and had to check out early. It’s like the only motel in town and it was cheap, but I urge you to rethink booking a room here.

Peaceful and quiet

The staff was very friendly and let me stay an hour passed the check out time while my husband played golf. You need signs on several roads so people know you are there and where. You should have the Lincoln Park do the same which would help your business.

Quiet, a little unnerving to get to, the roads are 2 lane and lots of curves and dark too. We had an accessable room and the shower wand had no caddy so you always had to hold it. It was dated and had obvious fixes that were not professionaly done. A tissue box and hair dryer caddy but no tissues or hairdryer.

It's quiet and affordable

The offerings of this location are limited. It is a nice budget hotel, but that is it: remote location, limited dining options, and limited hotel offerings. The hotel is poorly kept, the elevator is short-circuited, and the advertised continental breakfast consists of rotten bananas, cornflakes, and a jug of milk sitting on the counter room temp.

Clean older hotel. Staff was nice. Free breakfast was only coffee yogurt and dry cereal. You will need to plan that meal elsewhere. Overall good condition. As a female staying with kids i felt safe in hotel but there needs more lighting in parking lot.

This property is horrible. We waited 10 minutes before anyone showed up at the front desk to check in. We actually had to go find them; there is no water in swimming pool, there is no refrigerator microwave or coffee pot in the room; it is very difficult to find since it is in an industrial area my advice is do NOT stay at the Springfield Inn.

Very quiet place!

Location and Convenience 5 Stars - The room was modern (pretty basic and bare) and there was daily fresh towels and bathroom cleaning. Comfy bed, good TV. The fridge did not get cold enough even when turned up all the way for 3 days. The morning breakfast was basic, but fine and well stocked. Pet friendly 😼. There is a workout room. The lobby is bare and it looks like there may be ongoing renovations. Overall, good value for the money.

No one was on duty. Had to call a number to get checked in. Breakfast was nothing more than cereal and honey buns. Also no one was available for check out.

The offerings of this location are limited. It is a nice budget hotel, but that is it: remote location, limited dining options, and limited hotel offerings. The hotel is poorly kept, the elevator is short-circuited, and the advertised continental breakfast consists of rotten bananas, cornflakes, and a jug of milk sitting on the counter room temp.

Clean older hotel. Staff was nice. Free breakfast was only coffee yogurt and dry cereal. You will need to plan that meal elsewhere. Overall good condition. As a female staying with kids i felt safe in hotel but there needs more lighting in parking lot.

Woke up with bed bugs at 1:30am. Called the front desk to report that. Their response was an “ok” with a pause like I was just letting them know. We loaded up and left and they said we couldn’t be refunded because Travelocity would have to refund us because we booked through them. Slept in the car. Thought we’d at least take advantage of the breakfast and it was terrible. Juice machine didn’t work. Coffee was cold. No salt or pepper. Waffle machine timer wouldn’t work and the batter smelled aweful. We should have slept in a different parking lot. We chose Springfield because I had a meeting there the next day and it’s the only place there. Hope I’m never back in Springfield.

I had to kill 10 stink bugs in the room. No breakfast supplies just coffee and yogurt. I would not recommend this facility.

The property is older and some areas need repair. However, it is clean and staff is friendly. There is an above average continental breakfast. The only issue I had at all was with Travelocity charge nearly $69 in fees above the hotel’s charge. I was unaware of these charges until after I had checked in. For this reason, no matter where I go, I will NOT book with Travelocity.

Hotel is very clean and up to date. The beds are not as comfy as desired. Shower is nice and powerful and the bathroom is well lit. Breakfast did not have too many options. Overall it is a great hotel just need some fine tuning.

Location and Convenience 5 Stars - The room was modern (pretty basic and bare) and there was daily fresh towels and bathroom cleaning. Comfy bed, good TV. The fridge did not get cold enough even when turned up all the way for 3 days. The morning breakfast was basic, but fine and well stocked. Pet friendly 😼. There is a workout room. The lobby is bare and it looks like there may be ongoing renovations. Overall, good value for the money.

New carpet, ice machines don’t work, breakfast weak, room is spacious, chair hard, bed comfortable.