Hard Rock Hotel & Casino Punta Cana
432 US$
/ noche
Promedio para septiembre
Precios para Hard Rock Hotel & Casino Punta Cana
Selecciona fechas para ver precios y disponibilidad
432 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Hard Rock Hotel & Casino Punta Cana, los precios por noche son de 432 US$ de media en el mes más barato (septiembre) y de 941 US$ en el mes más caro (enero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 941 US$ |
| febrero | 808 US$ |
| marzo | 774 US$ |
| abril | 616 US$ |
| mayo | 492 US$ |
| junio | 541 US$ |
| julio | 565 US$ |
| agosto | 593 US$ |
| septiembre | 432 US$ |
| octubre | 447 US$ |
| noviembre | 478 US$ |
| diciembre | 756 US$ |
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sept · 432 US$
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Más caro: enero (aprox. 941 US$)
Más barato: septiembre (aprox. 432 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Si hace buen tiempo, aprovecha para jugar al golf o relajarte al sol en la playa privada. Otros servicios de este com...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Si hace buen tiempo, aprovecha para jugar al golf o relajarte al sol en la playa privada. Otros servicios de este complejo incluyen conexión a Internet wifi gratis, servicios de conserjería y servicio de cuidado infantil (de pago).
Servicios empresariales
Tendrás un centro de negocios, un servicio de recepción las 24 horas y atención multilingüe a tu disposición. ¿Estás organizando un evento en Punta Cana? En este complejo turístico tienes a tu disposición 6039 metros cuadrados de espacio con centro de conferencias y salas de reuniones. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Pásate por Toro, uno de los 10 restaurantes de este complejo turístico, cuando quieras comer algo. El alojamiento también dispone de servicio de habitaciones las 24 horas y una cafetería. Si necesitas un buen refresco puedes elegir entre el bar en la playa, 20 bares con salón y 4 bares junto a la piscina. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 11:30.
Habitaciones
Disfruta de una estancia fabulosa en una de las 1775 habitaciones con decoraciones diferentes, todas equipadas con bañera de hidromasaje privada al aire libre. Las habitaciones disponen de balcón amueblado. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. Entre las comodidades, se incluyen caja fuerte (cabe un portátil) y escritorio, además de un servicio de limpieza disponible todos los días.
Ubicación
Si decides alojarte en Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort, te encontrarás en una fantástica zona de Punta Cana (Bávaro) y estarás a menos de 15 minutos en coche de Club de golf en Cana Bay y Club de campo y golf Cocotal. Además, este complejo con todo incluido se encuentra a 9,4 km de Playa Macao y a 5,7 km de Playa de Arena Gorda.
Qué hay cerca
Campo de Golf Punta Blanca(3 millas)
Club de golf en Cana Bay(3.1 millas)
Playa de Arena Gorda(3.5 millas)
Campo de golf Iberostar(4.8 millas)
Parque acuático Splash Water World(4.9 millas)
Playa Macao(5.8 millas)
Casino Avalon Princess(6.5 millas)
Playa de Arena Blanca(6.7 millas)
Club de campo y golf Cocotal(7 millas)
Playa Cortecito(7.2 millas)
Museo Aromas(8.2 millas)
Playa de Los Corales(8.4 millas)
Zoológico Manatí Park(9 millas)
Rafa Nadal Tennis Center Punta Cana(9.6 millas)
Fun Republic(9.6 millas)
El aeropuerto más cercano se encuentra en Punta Cana (PUJ-A. Internacional de Punta Cana)(18.2 millas)
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Servicio de aparcacoches
Ubicación
Boulevard Turistico del Este Km 28 #74, Bávaro, Punta Cana, República Dominicana
Campo de Golf Punta Blanca (3 millas)
Club de golf en Cana Bay (3.1 millas)
Playa de Arena Gorda (3.5 millas)
Campo de golf Iberostar (4.8 millas)
Parque acuático Splash Water World (4.9 millas)
Playa Macao (5.8 millas)
Reseñas de los huéspedes sobre Hard Rock Hotel & Casino Punta Cana
8
Bueno
Basado en 2900 comentarios verificados
¿Quién se queda aquí?
Trabajo
8%
Pareja
32%
Familia
41%
Grupo
16%
Solo/a
0%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
El Hard Rock Hotel & Casino Punta Cana - Todo Incluido es un enorme complejo frente a la playa con muchas piscinas, un parque acuático y actividades familiares, que ofrece un ambiente animado, aunque los largos desplazamientos y las esperas para el transporte interno pueden resultar molestos.
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Opiniones de los huéspedes
El Hard Rock Hotel & Casino Punta Cana - Todo Incluido es un enorme complejo frente a la playa con muchas piscinas, un parque acuático y actividades familiares, que ofrece un ambiente animado, aunque los largos desplazamientos y las esperas para el transporte interno pueden resultar molestos.
Las opiniones sobre el servicio son variadas: muchos elogian al personal amable, mientras que otros señalan un registro lento, largas colas y ventas insistentes de membresías. La comida recibe críticas mixtas, con algunos restaurantes apreciados, pero los buffets a menudo se describen como repetitivos y por debajo de las expectativas, y ocasionales escasez o cargos adicionales en ciertos lugares. Las habitaciones son generalmente espaciosas y cómodas, pero los comentarios recurrentes mencionan aire acondicionado ruidoso o débil y problemas de mantenimiento. Espere un mega-resort animado y orientado a la familia con amplias comodidades y frustraciones operativas ocasionales.
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Instalaciones
Muchas piscinas, un parque acuático, áreas para niños, un casino y actividades en el lugar destacan, pero algunas instalaciones cierran a veces y varias actividades o áreas tienen un costo adicional o son solo para miembros; las tumbonas y los carros internos pueden ser escasos.
Reseñas de huéspedes relacionadas
10
Humberto S
18 ene 2026
·
Se alojó 6 noches
Hotel é muito grande e com muitas atrações, piscinas lindas e praia belissima! Comida e bebida a vontade no all inclusive.
Hotel é muito grande e com muitas atrações, piscinas lindas e praia belissima! Comida e bebida a vontade no all inclusive.
8
Fernando
14 ago 2025
·
Se alojó 4 noches
Great hotel for the family
Great hotel for the family
8
Meetpal
29 sept 2025
·
Se alojó 6 noches
Resorts Lazy river and Ipenema restaurant were closed
Resorts Lazy river and Ipenema restaurant were closed
10
jason Robert
30 jun 2025
·
Se alojó 3 noches
Be prepared to sit through a dales presentation for the vacation club. Big property. Walk alot
Be prepared to sit through a dales presentation for the vacation club. Big property. Walk alot
10
Kevin
6 jun 2025
·
Se alojó 4 noches
Very family friendly. Pools and waterpark are lovely. Kids played in the water all day. Shuttles run 24hours a day but walking the property is beautiful site seeing. The kids daycare was also lovely, friendly staff and kids loved it.
Very family friendly. Pools and waterpark are lovely. Kids played in the water all day. Shuttles run 24hours a day but walking the property is beautiful site seeing. The kids daycare was also lovely, friendly staff and kids loved it.
6
Luis alberto
25 nov 2025
·
Se alojó 7 noches
They could include some activities like the flow Rider, the mini golf and other activities to the all inclusive experience. Also, they need to pay attention to the cleaning list of the restrooms on the common areas like the standalone restaurants and the theater.
They could include some activities like the flow Rider, the mini golf and other activities to the all inclusive experience. Also, they need to pay attention to the cleaning list of the restrooms on the common areas like the standalone restaurants and the theater.
6
Qendrim
30 nov 2025
·
Se alojó 8 noches
I have been to this place every year (sometimes twice) and each time it seems to get worse. Food at the buffet has never changes and its not very tasty. Desserts are not good and have no taste. My biggest problem: they are so oriented to “members” that they aggressively sell, and not to normal visitors. Most pools are members only, some places to eat are members only, good sections on the beach are members only. So unless you’re a member, I would recommend taking business elsewhere.
I have been to this place every year (sometimes twice) and each time it seems to get worse. Food at the buffet has never changes and its not very tasty. Desserts are not good and have no taste. My biggest problem: they are so oriented to “members” that they aggressively sell, and not to normal visitors. Most pools are members only, some places to eat are members only, good sections on the beach are members only. So unless you’re a member, I would recommend taking business elsewhere.
8
ROBERT B. HERRING TINA V.
25 sept 2025
·
Se alojó 5 noches
Overall, the Casino was a lot smaller than I thought it would be. The Resort rooms were very nice, liked the Bathrooms with separate toilet area and Walk-in Showers. Although, the Toilet area should have better Door privacy and lock to make you feel secure and private! Now the Activities, well if the Resort is All-Inclusive, why charge for Bowling $20 per Game....ridiculous and this is Mini Bowling! Mini Golf $10 per person for 10 Holes....again Ridiculous, the only Free inclusive Activity is the Pools. They had really good Pools, if the Lazy River would have been longer, I would have said Great Pools....The Beach area was good considering some Seaweed....The Food in the Restaurants were decent...There are plenty places to eat and snack every where! Be careful during the Off Resort tours and activities though Expedia! We booked two Off Resort Dune Buggy Activities, paid over $190. And neither Vendor was allowed on the Resort. So, we decided to cancel both and had problems contacting Expedia. When we finally reached Expedia, had to speak to several Agents before getting a Supervisor, who then stated that she would only Refund One Excursion! We will fight this tooth and nail...As Expedia should know which companies have Resort access and which ones don't! I mean that what we paid the Travel companies like Expedia for....to know these things and make our Trip Safe, Secure and Relaxing! So, Overall....the HardRock gets a strong 8+ or -9 out of 10. Expedia 6+.....
Overall, the Casino was a lot smaller than I thought it would be. The Resort rooms were very nice, liked the Bathrooms with separate toilet area and Walk-in Showers. Although, the Toilet area should have better Door privacy and lock to make you feel secure and private! Now the Activities, well if the Resort is All-Inclusive, why charge for Bowling $20 per Game....ridiculous and this is Mini Bowling! Mini Golf $10 per person for 10 Holes....again Ridiculous, the only Free inclusive Activity is the Pools. They had really good Pools, if the Lazy River would have been longer, I would have said Great Pools....The Beach area was good considering some Seaweed....The Food in the Restaurants were decent...There are plenty places to eat and snack every where! Be careful during the Off Resort tours and activities though Expedia! We booked two Off Resort Dune Buggy Activities, paid over $190. And neither Vendor was allowed on the Resort. So, we decided to cancel both and had problems contacting Expedia. When we finally reached Expedia, had to speak to several Agents before getting a Supervisor, who then stated that she would only Refund One Excursion! We will fight this tooth and nail...As Expedia should know which companies have Resort access and which ones don't! I mean that what we paid the Travel companies like Expedia for....to know these things and make our Trip Safe, Secure and Relaxing! So, Overall....the HardRock gets a strong 8+ or -9 out of 10. Expedia 6+.....
8
Regina
22 ene 2026
·
Se alojó 9 noches
O hotel é enorme, tem muitas coisas para se fazer. O parque aquatico é ótimo pras crianças. O quarto é espaçoso e confortável. A comida, apesar de variada, é boa, mas esperava muito mais por ser rede Hard Rock.
O hotel é enorme, tem muitas coisas para se fazer. O parque aquatico é ótimo pras crianças. O quarto é espaçoso e confortável. A comida, apesar de variada, é boa, mas esperava muito mais por ser rede Hard Rock.
8
Sergio
1 ago 2025
·
Se alojó 4 noches
Great place!! Clean a lot of pools for everyone. They have food and snacks everywhere. Very convenient!
Great place!! Clean a lot of pools for everyone. They have food and snacks everywhere. Very convenient!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Los informes varían: muchos huéspedes encontraron las habitaciones y los terrenos muy limpios, mientras que otros notaron moho, plagas, ropa de cama desgastada, baños sucios y un mantenimiento inconsistente de la piscina o las áreas comunes.
Reseñas de huéspedes relacionadas
10
Glorimar
21 abr 2025
·
Se alojó 4 noches
They should fumigate the restaurant areas. At Zen, we saw a cockroach while we were waiting in the teppanyaki area. We let the manager and waitress know. Everything is fine with the hotel, but they should fumigate to control pests.
They should fumigate the restaurant areas. At Zen, we saw a cockroach while we were waiting in the teppanyaki area. We let the manager and waitress know. Everything is fine with the hotel, but they should fumigate to control pests.
8
Sheila
30 ago 2025
·
Se alojó 2 noches
The place is huge! There is a lot of walking to get to and from restaurants, pools, etc. there are golf carts to rent and train stations (golf carts operated by staff) that would take you around the property but most of them were full and usually would have to wait for about 10 minutes. Most staff were friendly but some (specially in the pool area) seemed to be annoyed to be there. The jacuzzi tub in my room was dirty, I noticed it the second day I was there and decided not to call since I was leaving the next day.
The place is huge! There is a lot of walking to get to and from restaurants, pools, etc. there are golf carts to rent and train stations (golf carts operated by staff) that would take you around the property but most of them were full and usually would have to wait for about 10 minutes. Most staff were friendly but some (specially in the pool area) seemed to be annoyed to be there. The jacuzzi tub in my room was dirty, I noticed it the second day I was there and decided not to call since I was leaving the next day.
4
Jermaine
18 sept 2025
·
Se alojó 4 noches
Food and drinks were medicore. Outside tub/jacuzzi was stained black. Shower had mold in the corner.
Food and drinks were medicore. Outside tub/jacuzzi was stained black. Shower had mold in the corner.
10
Stephanie
12 nov 2025
·
Se alojó 4 noches
The place was spotless inside and out, and everyone was so kind and welcoming. The atmosphere was truly amazing, and I had such a wonderful time. If I could change one thing, it would be the food it was a bit on the salty side and made me feel a little sick. But other than that, everything was perfect. While we were there, my mother had a medical emergency and had to be taken to the hospital. The staff at the clinic were beyond amazing caring, patient, and professional. The taxi driver who took them stayed with her the entire five hours, which truly touched my heart. I didn’t catch the lady’s name at the clinic or the taxi driver’s, but I want to thank them from the bottom of my heart for the kindness and support they showed us during such a scary moment. You all went above and beyond, and I’ll never forget it. ❤️ I will be visiting again.
The place was spotless inside and out, and everyone was so kind and welcoming. The atmosphere was truly amazing, and I had such a wonderful time. If I could change one thing, it would be the food it was a bit on the salty side and made me feel a little sick. But other than that, everything was perfect. While we were there, my mother had a medical emergency and had to be taken to the hospital. The staff at the clinic were beyond amazing caring, patient, and professional. The taxi driver who took them stayed with her the entire five hours, which truly touched my heart. I didn’t catch the lady’s name at the clinic or the taxi driver’s, but I want to thank them from the bottom of my heart for the kindness and support they showed us during such a scary moment. You all went above and beyond, and I’ll never forget it. ❤️ I will be visiting again.
2
ANAKARLA
18 jun 2025
·
Se alojó 5 noches
didnt like the ammenities , no plates at the buffet , durty toilets, cucaracha
didnt like the ammenities , no plates at the buffet , durty toilets, cucaracha
2
noam
15 oct 2025
·
Se alojó 6 noches
⚠️ Do Not Stay at Hard Rock Punta Cana – Unsafe and Unhygienic Our “luxury” family vacation turned into a complete disaster. My son developed a severe allergic rash from the chlorine-filled pools, and my baby daughter had an asthma attack caused by the mold and humidity in the room. The rooms were dirty, moldy, and smelled terrible. Instead of cleaning, staff used machines that released strong chemicals to mask the odor. We were moved several times, but every room was the same. Even worse — a housekeeping manager entered our room and took photos of my baby without my consent. When I complained, they offered a massage and asked me to sign a confidentiality agreement instead of addressing the problem. The hotel is falling apart — broken elevators, leaking ceilings, and unsafe conditions everywhere. The “concierge” tried to sell me a vacation package without any written contract. This is not a 5-star resort, it’s a health and safety hazard. If you care about your family, stay far away from Hard Rock Punta Cana.
⚠️ Do Not Stay at Hard Rock Punta Cana – Unsafe and Unhygienic Our “luxury” family vacation turned into a complete disaster. My son developed a severe allergic rash from the chlorine-filled pools, and my baby daughter had an asthma attack caused by the mold and humidity in the room. The rooms were dirty, moldy, and smelled terrible. Instead of cleaning, staff used machines that released strong chemicals to mask the odor. We were moved several times, but every room was the same. Even worse — a housekeeping manager entered our room and took photos of my baby without my consent. When I complained, they offered a massage and asked me to sign a confidentiality agreement instead of addressing the problem. The hotel is falling apart — broken elevators, leaking ceilings, and unsafe conditions everywhere. The “concierge” tried to sell me a vacation package without any written contract. This is not a 5-star resort, it’s a health and safety hazard. If you care about your family, stay far away from Hard Rock Punta Cana.
6
João
24 nov 2025
·
Se alojó 10 noches
O hotel é grande e a estrutura impressiona, mas alguns pontos importantes ficam abaixo do esperado, especialmente quando comparados a hotéis de boa qualidade no Brasil e na Europa. A parte física está ok, porém precisa de atualizações. A limpeza deixou a desejar. Sabemos que o tamanho do local torna o processo mais difícil, mas isso não justifica roupa de cama furada ou manchada e toalhas muito gastas. A cama é confortável, mas os travesseiros são fracos e o chuveiro tem pouca pressão. A alimentação poderia ser melhor para um all inclusive com tantos hóspedes. Entendemos o desafio de manter um padrão alto, mas pelo preço e pela forma como o hotel se apresenta, a qualidade deveria ser superior. O atendimento no geral é bom. Nos restaurantes faltou atenção dos funcionários, às vezes sem talheres disponíveis e sem alguém passando na mesa para registrar pedidos de bebidas. Em um dos dias houve problemas nos petiscos da área da piscina. Apenas um quiosque estava aberto, já que o outro, mais próximo, foi fechado junto com a piscina para um evento privado. As opções ficaram bem limitadas. No geral, a estadia ficou abaixo das nossas expectativas. Nada crítico ou que tenha comprometido a viagem, mas tudo ficou na média. Falta mais cuidado com a estrutura, com as comodidades e com a qualidade da comida.
O hotel é grande e a estrutura impressiona, mas alguns pontos importantes ficam abaixo do esperado, especialmente quando comparados a hotéis de boa qualidade no Brasil e na Europa. A parte física está ok, porém precisa de atualizações. A limpeza deixou a desejar. Sabemos que o tamanho do local torna o processo mais difícil, mas isso não justifica roupa de cama furada ou manchada e toalhas muito gastas. A cama é confortável, mas os travesseiros são fracos e o chuveiro tem pouca pressão. A alimentação poderia ser melhor para um all inclusive com tantos hóspedes. Entendemos o desafio de manter um padrão alto, mas pelo preço e pela forma como o hotel se apresenta, a qualidade deveria ser superior. O atendimento no geral é bom. Nos restaurantes faltou atenção dos funcionários, às vezes sem talheres disponíveis e sem alguém passando na mesa para registrar pedidos de bebidas. Em um dos dias houve problemas nos petiscos da área da piscina. Apenas um quiosque estava aberto, já que o outro, mais próximo, foi fechado junto com a piscina para um evento privado. As opções ficaram bem limitadas. No geral, a estadia ficou abaixo das nossas expectativas. Nada crítico ou que tenha comprometido a viagem, mas tudo ficou na média. Falta mais cuidado com a estrutura, com as comodidades e com a qualidade da comida.
10
Jesse
26 nov 2025
·
Se alojó 6 noches
Room was spotless, staff was professional and very helpful, amenities were great, restaurants were flavorful and accommodating!
Room was spotless, staff was professional and very helpful, amenities were great, restaurants were flavorful and accommodating!
4
Rhonny
6 dic 2025
·
Se alojó 2 noches
Not clean areas, food without options, staff not gentle
Not clean areas, food without options, staff not gentle
2
julia
2 oct 2025
·
Se alojó 3 noches
A experiência foi péssima. A excessão de alguns colaboradores (recepção e área da praia) todo o demais foi um fiasco! Já havíamos ficado no hard rock antes inclusive em outros países mas o nível do hotel caiu muito! Simplesmente tudo no hotel eh pago a parte, todas as atividades tem um cobro extra, até restaurante pago a parte eles tem! O serviço de quarto não funciona, não haviam nem toalhas suficientes para a família no quarto, várias instalações estavam sujas com lixo jogado pela propriedade, várias coisas quebradas ou não funcionando… pedimos room service 2x em nenhuma delas o pedido chegou! Não se iluda com o all inclusive pois chegando lá vai ter que pagar tudo à parte ou enfrentar filas e longas demoras pra qualquer coisa. Estávamos comemorando um aniversário que avisamos e encomendamos um bolo com antecedência, nunca chegou. Staff mal preparado instalações sujas e barulho. Isso é garantido.
A experiência foi péssima. A excessão de alguns colaboradores (recepção e área da praia) todo o demais foi um fiasco! Já havíamos ficado no hard rock antes inclusive em outros países mas o nível do hotel caiu muito! Simplesmente tudo no hotel eh pago a parte, todas as atividades tem um cobro extra, até restaurante pago a parte eles tem! O serviço de quarto não funciona, não haviam nem toalhas suficientes para a família no quarto, várias instalações estavam sujas com lixo jogado pela propriedade, várias coisas quebradas ou não funcionando… pedimos room service 2x em nenhuma delas o pedido chegou! Não se iluda com o all inclusive pois chegando lá vai ter que pagar tudo à parte ou enfrentar filas e longas demoras pra qualquer coisa. Estávamos comemorando um aniversário que avisamos e encomendamos um bolo com antecedência, nunca chegou. Staff mal preparado instalações sujas e barulho. Isso é garantido.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son grandes y cómodas, a menudo con balcones o jacuzzis en la habitación, pero los problemas recurrentes incluyen aire acondicionado ruidoso o débil, problemas de energía o accesorios y otras peculiaridades de mantenimiento.
Reseñas de huéspedes relacionadas
10
Rosangela
23 ene 2026
·
Se alojó 7 noches
O hotel é muito bonito, os quartos são espaçosos e confortáveis. O atendimento precisa aprimorar na rapidez dos pedidos, principalmente no café da manhã. No geral, fomos bem atendidos. Recomendo.
O hotel é muito bonito, os quartos são espaçosos e confortáveis. O atendimento precisa aprimorar na rapidez dos pedidos, principalmente no café da manhã. No geral, fomos bem atendidos. Recomendo.
8
Kemoni
28 nov 2025
·
Se alojó 3 noches
The room was nice but the power went out for about 40 mins no A/C phone or lights.
The room was nice but the power went out for about 40 mins no A/C phone or lights.
10
Louis John
28 oct 2025
·
Se alojó 5 noches
Room was spacious, staff was very friendly our butler Leonel was excellent.
Room was spacious, staff was very friendly our butler Leonel was excellent.
8
Levar
28 may 2025
·
Se alojó 6 noches
My sliding glass door was broken so I had poor ac the entire stay
My sliding glass door was broken so I had poor ac the entire stay
8
Alvaro
23 nov 2025
·
Se alojó 3 noches
The hotel is great and his staff is the best of the hotel !! But we have several issues this time which for me was strange ! 1- we were few ours without water at the room , coming form the beach 2the jacuzzis that are included can not humanly be used , the cold water does not work and the hot was too much to go in 3- the doors for the balcony are so heavy that we can’t open them freely, 4- tha safe to put my passports and stuff was awful to open because do not have any handle ,I had to use a knife to open it, and do not have instructions I had to call reception to ask. Besides that all good . Thanks
The hotel is great and his staff is the best of the hotel !! But we have several issues this time which for me was strange ! 1- we were few ours without water at the room , coming form the beach 2the jacuzzis that are included can not humanly be used , the cold water does not work and the hot was too much to go in 3- the doors for the balcony are so heavy that we can’t open them freely, 4- tha safe to put my passports and stuff was awful to open because do not have any handle ,I had to use a knife to open it, and do not have instructions I had to call reception to ask. Besides that all good . Thanks
10
Raphael
19 dic 2025
·
Se alojó 5 noches
Os quartos são espaçosos. A única coisa é que o ar condicionado é muito barulhento mesmo. Poderiam colocar mais guarda sol nas piscinas, pq realmente quem não chega cedo fica sem. Os funcionários do próprio hotel no geral são bem simpáticos. Porém, tem um povo que fica tentando vender para você virar cliente legendário que são simpáticos com vc no começo depois que vc diz que não tem interesse, são grossos e te deixam na mão, são insistentes e ficam ligando a todo momento no quarto te persuadindo. Enquanto você não vai lá falar com eles, eles ficam perturbando.
Os quartos são espaçosos. A única coisa é que o ar condicionado é muito barulhento mesmo. Poderiam colocar mais guarda sol nas piscinas, pq realmente quem não chega cedo fica sem. Os funcionários do próprio hotel no geral são bem simpáticos. Porém, tem um povo que fica tentando vender para você virar cliente legendário que são simpáticos com vc no começo depois que vc diz que não tem interesse, são grossos e te deixam na mão, são insistentes e ficam ligando a todo momento no quarto te persuadindo. Enquanto você não vai lá falar com eles, eles ficam perturbando.
8
Michael Shane
25 nov 2025
·
Se alojó 7 noches
The property was great. My only complaint was the ac in my room didn't work great. Sleeping in a warm room wasn't easy.
The property was great. My only complaint was the ac in my room didn't work great. Sleeping in a warm room wasn't easy.
6
Tarek
16 oct 2025
·
Se alojó 4 noches
I like the property, great customer service, excellent beach and very clean. Air conditioning in the room very loud and kept us from sleeping comfortably.
I like the property, great customer service, excellent beach and very clean. Air conditioning in the room very loud and kept us from sleeping comfortably.
8
Regina
22 ene 2026
·
Se alojó 9 noches
O hotel é enorme, tem muitas coisas para se fazer. O parque aquatico é ótimo pras crianças. O quarto é espaçoso e confortável. A comida, apesar de variada, é boa, mas esperava muito mais por ser rede Hard Rock.
O hotel é enorme, tem muitas coisas para se fazer. O parque aquatico é ótimo pras crianças. O quarto é espaçoso e confortável. A comida, apesar de variada, é boa, mas esperava muito mais por ser rede Hard Rock.
10
Christopher
8 nov 2025
·
Se alojó 6 noches
Loved this hotel - beautiful room and property. Great food, nice staff, lots of stuff for kids. Only downside was our balcony wasn't covered so it was wet most mornings. But overall was great!
Loved this hotel - beautiful room and property. Great food, nice staff, lots of stuff for kids. Only downside was our balcony wasn't covered so it was wet most mornings. But overall was great!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es variado: muchos elogios por el personal amable y servicial contrastan con las frecuentes quejas sobre el registro lento, las largas esperas, la falta de seguimiento de las solicitudes (como el reabastecimiento del minibar), las agresivas ventas de tiempo compartido y el acceso prioritario para miembros.
Reseñas de huéspedes relacionadas
8
Jennifer
18 nov 2025
·
Se alojó 2 noches
Everything was perfect! Except the Check-in and check out process.Thats something they need to improve.
Everything was perfect! Except the Check-in and check out process.Thats something they need to improve.
10
Nilson
23 nov 2025
·
Se alojó 2 noches
⭐⭐⭐⭐⭐ An Exceptional Stay at Hard Rock Hotel Punta Cana 🌴✨ My experience at the Hard Rock Hotel Punta Cana was absolutely spectacular. From the moment I arrived, the atmosphere felt warm, vibrant, and incredibly welcoming. The service throughout the entire property was outstanding — every staff member was attentive, professional, and committed to making my stay unforgettable. 💫 The quality across all areas of the hotel was truly first-class. The restaurants, bars, amenities, and entertainment were all top-tier, offering a perfect blend of luxury and comfort. Every detail felt thoughtfully designed to create a memorable experience. 🍸🏖️ I genuinely can’t wait to return soon. This resort exceeded my expectations in every way. Highly recommended for anyone seeking an exceptional getaway in Punta Cana. 🌞🎸
⭐⭐⭐⭐⭐ An Exceptional Stay at Hard Rock Hotel Punta Cana 🌴✨ My experience at the Hard Rock Hotel Punta Cana was absolutely spectacular. From the moment I arrived, the atmosphere felt warm, vibrant, and incredibly welcoming. The service throughout the entire property was outstanding — every staff member was attentive, professional, and committed to making my stay unforgettable. 💫 The quality across all areas of the hotel was truly first-class. The restaurants, bars, amenities, and entertainment were all top-tier, offering a perfect blend of luxury and comfort. Every detail felt thoughtfully designed to create a memorable experience. 🍸🏖️ I genuinely can’t wait to return soon. This resort exceeded my expectations in every way. Highly recommended for anyone seeking an exceptional getaway in Punta Cana. 🌞🎸
8
Gatha
28 sept 2025
·
Se alojó 4 noches
Overall the experience at the hard rock was great . The only thing I would have them change is to tone down the aggressive staff trying to sale things. We are there to relax not be trampled by sale reps from the legendary service club and deal with attitudes because you say no to buying vacation packages.
Overall the experience at the hard rock was great . The only thing I would have them change is to tone down the aggressive staff trying to sale things. We are there to relax not be trampled by sale reps from the legendary service club and deal with attitudes because you say no to buying vacation packages.
10
Kiara
17 nov 2025
·
Se alojó 2 noches
Everything was amazing! Special shoutout to Jesus from customer service that went above and beyond to make our anniversary awesome, even sent a bottle of wine and a cake!
Everything was amazing! Special shoutout to Jesus from customer service that went above and beyond to make our anniversary awesome, even sent a bottle of wine and a cake!
10
Cheryl Lyn
19 ago 2025
·
Se alojó 7 noches
The Service Staff were excellent and extremely helpful and knowledgeable. It was easy to get around the resort and the Train was easy to access.
The Service Staff were excellent and extremely helpful and knowledgeable. It was easy to get around the resort and the Train was easy to access.
2
luis
29 dic 2025
·
Se alojó 10 noches
My stay at the Hard Rock Hotel Punta Cana was, unfortunately, a big disappointment. If I had to rate it from 0 to 10, my honest score would be 3. What truly saves this hotel is its infrastructure. The property is massive, visually impressive, and well designed. The pools are large, varied, and enjoyable, and the kids’ club / play area is genuinely impressive — one of the best I have seen, clearly designed to attract families. From a physical standpoint, the hotel looks like a five-star resort. However, that is where the positives end. The food is simply bad. For a resort of this size and reputation, the culinary experience is unacceptable. Menus lack quality, flavor, and consistency. The chef, frankly, should be replaced. Meals felt repetitive, poorly executed, and far below international all-inclusive standards. Dining was something to endure, not enjoy. The service is even worse. Long lines everywhere, complete lack of organization, and staff who seem unprepared, unmotivated, and unhappy. This directly impacts the guest experience. Simple requests take too long, information is inconsistent, and there is no sense of hospitality or proactive service. In summary: • Infrastructure: 5 stars • Service: 2 stars • Food: 3 stars Hard Rock Punta Cana has the potential to be an excellent resort, but without major changes in management, service training, and food quality, it remains a beautiful structure delivering a very poor experience.
My stay at the Hard Rock Hotel Punta Cana was, unfortunately, a big disappointment. If I had to rate it from 0 to 10, my honest score would be 3. What truly saves this hotel is its infrastructure. The property is massive, visually impressive, and well designed. The pools are large, varied, and enjoyable, and the kids’ club / play area is genuinely impressive — one of the best I have seen, clearly designed to attract families. From a physical standpoint, the hotel looks like a five-star resort. However, that is where the positives end. The food is simply bad. For a resort of this size and reputation, the culinary experience is unacceptable. Menus lack quality, flavor, and consistency. The chef, frankly, should be replaced. Meals felt repetitive, poorly executed, and far below international all-inclusive standards. Dining was something to endure, not enjoy. The service is even worse. Long lines everywhere, complete lack of organization, and staff who seem unprepared, unmotivated, and unhappy. This directly impacts the guest experience. Simple requests take too long, information is inconsistent, and there is no sense of hospitality or proactive service. In summary: • Infrastructure: 5 stars • Service: 2 stars • Food: 3 stars Hard Rock Punta Cana has the potential to be an excellent resort, but without major changes in management, service training, and food quality, it remains a beautiful structure delivering a very poor experience.
6
Renal
16 abr 2025
·
Se alojó 7 noches
Poor check in / check out process You have families who come off long flights, at least try to make them feel welcome! We were supposed to be directed to the legendary check in process however this did not happen which is blessing. On the 1st full morning of our stay, we were invited for a briefing! This constitutes a sales person selling the hard rock hotels & wider group hotel package! This sales person joined my family and I for breakfast; my 6 year old was so confused why this occurred & referenced this as the worst part of the holiday. For the next 90 mins, 4 employees of the legendary scheme tried to sell us the package & then has the cheek to ask me why I didn’t want to sign up. Unbelievably poor experience! The facilities, the hotel, the Isla restaurant, the soft-play are brilliant! The buggy service was a god send too! You need to teach some members of your staff to provide a service, stop selling & listen.
Poor check in / check out process You have families who come off long flights, at least try to make them feel welcome! We were supposed to be directed to the legendary check in process however this did not happen which is blessing. On the 1st full morning of our stay, we were invited for a briefing! This constitutes a sales person selling the hard rock hotels & wider group hotel package! This sales person joined my family and I for breakfast; my 6 year old was so confused why this occurred & referenced this as the worst part of the holiday. For the next 90 mins, 4 employees of the legendary scheme tried to sell us the package & then has the cheek to ask me why I didn’t want to sign up. Unbelievably poor experience! The facilities, the hotel, the Isla restaurant, the soft-play are brilliant! The buggy service was a god send too! You need to teach some members of your staff to provide a service, stop selling & listen.
8
yanit
8 oct 2025
·
Se alojó 3 noches
We enjoyed the hotel and amenities. The only concern we had was the response of the concierge, room service, and front desk. We requested for the mini bar to be refilled on 4 ocassions and this was not done in a 3 day period. We were dissapointed as the only thing we had requested was bottled water. We ended up having to bring water from the near bar as numerous attempts received no results. This was a special occasion for my husband and I, so I requested a bottle of wine/champagne with a small cake to welcome us. This was requested 5 times, through phone prior to our arrival, in person once we arrived and 3 additional times through concierge. It appeared staff was not interested in filfulling our multiple request. At one point they said their system showed the request filled eventhough we were in the room and told them this was false. Finally, the evening prior to our early departure we received the small cake and bottle of champgne. Dissapointed of the oversight and lack of attention to us as guest. But the rest of the visit that did not required individual request was great.
We enjoyed the hotel and amenities. The only concern we had was the response of the concierge, room service, and front desk. We requested for the mini bar to be refilled on 4 ocassions and this was not done in a 3 day period. We were dissapointed as the only thing we had requested was bottled water. We ended up having to bring water from the near bar as numerous attempts received no results. This was a special occasion for my husband and I, so I requested a bottle of wine/champagne with a small cake to welcome us. This was requested 5 times, through phone prior to our arrival, in person once we arrived and 3 additional times through concierge. It appeared staff was not interested in filfulling our multiple request. At one point they said their system showed the request filled eventhough we were in the room and told them this was false. Finally, the evening prior to our early departure we received the small cake and bottle of champgne. Dissapointed of the oversight and lack of attention to us as guest. But the rest of the visit that did not required individual request was great.
2
Fernando
7 ene 2026
·
Se alojó 7 noches
First I have to say that the Dominican People are wonderful and full of joy. Punta Cana is beautiful. However Hard Rock Resort Punta Cana is not up to 5 stars. There is absolutely no training and leadership with the staff. The problem begins when I made a reservation for a Caribbean Sand room that is supposed to have a garden view...that not happened...our room was 8221 in the 8A building (witch is the farthest from the main lobby and all the conveniences) the view is to a service road and the wall of a neighbor lot - terrible. Since the first day there was no chairs available at the pool and beach at 8:00 am. The Ipanema restaurant at breakfast has long lines and no reposition of food. Since the resort is enormous, the transportation need to be by trolleys and there is not enough trolleys - sometimes we waited for 20 plus minutes to go to and from the room. Not enough golf carts available to rent. We tried to talk no manager in the first day, but front desk said there was no manager on duty...took our phone number and no return was given. In our fifth day my daughter was sun sick and i tried to cancel the balinese pool bed for the sixth day and the vacation planning staff said we needed to go thru a doctor appointment (paid) to get a certificate for the cancelation - a joke. When I tried to talk to manager (again) there was none available (again). On the sixth day we went on a tour at 7:00 am and returned at 6:30 pm and the room was not cleaned up. Hard Rock never again
First I have to say that the Dominican People are wonderful and full of joy. Punta Cana is beautiful. However Hard Rock Resort Punta Cana is not up to 5 stars. There is absolutely no training and leadership with the staff. The problem begins when I made a reservation for a Caribbean Sand room that is supposed to have a garden view...that not happened...our room was 8221 in the 8A building (witch is the farthest from the main lobby and all the conveniences) the view is to a service road and the wall of a neighbor lot - terrible. Since the first day there was no chairs available at the pool and beach at 8:00 am. The Ipanema restaurant at breakfast has long lines and no reposition of food. Since the resort is enormous, the transportation need to be by trolleys and there is not enough trolleys - sometimes we waited for 20 plus minutes to go to and from the room. Not enough golf carts available to rent. We tried to talk no manager in the first day, but front desk said there was no manager on duty...took our phone number and no return was given. In our fifth day my daughter was sun sick and i tried to cancel the balinese pool bed for the sixth day and the vacation planning staff said we needed to go thru a doctor appointment (paid) to get a certificate for the cancelation - a joke. When I tried to talk to manager (again) there was none available (again). On the sixth day we went on a tour at 7:00 am and returned at 6:30 pm and the room was not cleaned up. Hard Rock never again
8
FRANCISCO
10 sept 2025
·
Se alojó 4 noches
Check-in: Nearly 2 hours — painfully slow. Getting around: Hotel transport is unreliable. Without a golf cart, expect long waits. Golf cart trap: Price looks high already, then surprise — extra pick-up fee plus a deposit at the counter.
Check-in: Nearly 2 hours — painfully slow. Getting around: Hotel transport is unreliable. Without a golf cart, expect long waits. Golf cart trap: Price looks high already, then surprise — extra pick-up fee plus a deposit at the counter.
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Ubicación
Atractiva ubicación frente a la playa, pero las algas pueden ser abundantes y no se limpian con prontitud; la vasta distribución del complejo significa largos paseos y la dependencia de traslados internos o carritos de golf.
Reseñas de huéspedes relacionadas
8
Sonia
30 jul 2025
·
Se alojó 5 noches
Overall we had a pleasant stay. Some aspects that I would like to mention for future customers are: the hotel is big! They have trains to move clients around but multiple times the trains were full and we ended up walking, if you have troubles walking this could be an issue. During our stay the hotel was pretty full, only 2 restaurants have reservations, the rest are based on waiting lists with long lines. The food was good but not great ( the same with drinks). The AC in our room was not working, we called and was fixed but the room was never to the point that you can feel it super cold to the point that we woke up at night sweating, and the AC never stopped. We booked thru Expedia and we were told that a presentation about a vacation club was included in the reservation which was NOT our intention, we ended up in the presentation and they offered $150 in the Hard Rock shop, $500 certificate for a future reservation and a session in the SPA for hydrotherapy and full body message, we never got the $150 or $500 but we did the SPA and in my opinion was the best during our stay, staff in the SPA very professional and it’s a beautiful place. The beach had some seaweed but at the end of our stay it was cleaned and the beach was gorgeous! In summary…I’m not sure if it is worth the $ that you pay, I would consider other options in the future.
Overall we had a pleasant stay. Some aspects that I would like to mention for future customers are: the hotel is big! They have trains to move clients around but multiple times the trains were full and we ended up walking, if you have troubles walking this could be an issue. During our stay the hotel was pretty full, only 2 restaurants have reservations, the rest are based on waiting lists with long lines. The food was good but not great ( the same with drinks). The AC in our room was not working, we called and was fixed but the room was never to the point that you can feel it super cold to the point that we woke up at night sweating, and the AC never stopped. We booked thru Expedia and we were told that a presentation about a vacation club was included in the reservation which was NOT our intention, we ended up in the presentation and they offered $150 in the Hard Rock shop, $500 certificate for a future reservation and a session in the SPA for hydrotherapy and full body message, we never got the $150 or $500 but we did the SPA and in my opinion was the best during our stay, staff in the SPA very professional and it’s a beautiful place. The beach had some seaweed but at the end of our stay it was cleaned and the beach was gorgeous! In summary…I’m not sure if it is worth the $ that you pay, I would consider other options in the future.
10
SINUHE
11 oct 2025
·
Se alojó 4 noches
We had an amazing time at the Hard Rock Hotel Punta Cana. It’s a great place to go on vacation with your kids. There are tons of fun activities to keep them entertained while we relax and enjoy as well. We really enjoyed the shows during the night time, as well as the walking and all the activities throughout the resort. A special thank you to Laura for all her help during our visit, she truly made our experience memorable. Everyone we met from the restaurant staff, pool attendants, cleaning crew, transport team, and security was very friendly and made our stay even more pleasant. This resort is definitely worth visiting again. Highly recommended.
We had an amazing time at the Hard Rock Hotel Punta Cana. It’s a great place to go on vacation with your kids. There are tons of fun activities to keep them entertained while we relax and enjoy as well. We really enjoyed the shows during the night time, as well as the walking and all the activities throughout the resort. A special thank you to Laura for all her help during our visit, she truly made our experience memorable. Everyone we met from the restaurant staff, pool attendants, cleaning crew, transport team, and security was very friendly and made our stay even more pleasant. This resort is definitely worth visiting again. Highly recommended.
8
Micelyn
19 ago 2025
·
Se alojó 3 noches
The property is very pretty and well kept. It’s very big so bring comfy sneakers/sandals to walk around in. The staff is so friendly! The food was okay. The food truck by the beach (in front of the central pool) is very good! The bartenders at the swim up bar in the pool next to the central pool were so nice, their names are Freddy and Roberto. Bernadel was also very friendly at the main pool, if you need anything he can make it happen. I will be returning! (The check-in process needs some work, I waited 2 hrs to be able to check-in. But to be fair, it was a Friday and I’m sure that played a part).
The property is very pretty and well kept. It’s very big so bring comfy sneakers/sandals to walk around in. The staff is so friendly! The food was okay. The food truck by the beach (in front of the central pool) is very good! The bartenders at the swim up bar in the pool next to the central pool were so nice, their names are Freddy and Roberto. Bernadel was also very friendly at the main pool, if you need anything he can make it happen. I will be returning! (The check-in process needs some work, I waited 2 hrs to be able to check-in. But to be fair, it was a Friday and I’m sure that played a part).
10
Sergio
6 ago 2025
·
Se alojó 3 noches
Beautiful resort with excellent service and facilities. The only downside is the long distances and heat when walking around, as the hotel is very large.
Beautiful resort with excellent service and facilities. The only downside is the long distances and heat when walking around, as the hotel is very large.
6
Jose
28 ago 2025
·
Se alojó 6 noches
Es un hotel precioso, lo tiene todo. Lamentablemente la playa no se puede usar debido al Sargazo que se acumula en la orilla de la playa y que NO LIMPIAN. Estuvimos 6 noches y 1 vez vimos actividad de limpieza, al tercer día sin limpiar ya apestaba y habían montañas de Sargazo en toda la orilla que hizo imposible poder usarla. Aparte, el servicio del personal es bastante deficiente, pareciera que no les gusta su trabajo, nadie te recibe con una sonrisa (a excepción de los vendedores que intentan venderte tiempo compartido). Es una lástima tener tan buenas instalaciones pero tan mal servicio al cliente.
Es un hotel precioso, lo tiene todo. Lamentablemente la playa no se puede usar debido al Sargazo que se acumula en la orilla de la playa y que NO LIMPIAN. Estuvimos 6 noches y 1 vez vimos actividad de limpieza, al tercer día sin limpiar ya apestaba y habían montañas de Sargazo en toda la orilla que hizo imposible poder usarla. Aparte, el servicio del personal es bastante deficiente, pareciera que no les gusta su trabajo, nadie te recibe con una sonrisa (a excepción de los vendedores que intentan venderte tiempo compartido). Es una lástima tener tan buenas instalaciones pero tan mal servicio al cliente.
8
Kiana Sade Gruber
21 abr 2025
·
Se alojó 7 noches
The property is too big.
The property is too big.
10
Brooke
14 jul 2025
·
Se alojó 7 noches
Property was very nice and our room was very clean and spacious. We felt extremely safe our entire stay and had good experiences with all the restaurants and amenities. There are so many pools you have lots of options. We did not get to enjoy the beach as much as we wished we could because it was a red flag and the seaweed was really bad, but it was gorgeous. Would recommend the property
Property was very nice and our room was very clean and spacious. We felt extremely safe our entire stay and had good experiences with all the restaurants and amenities. There are so many pools you have lots of options. We did not get to enjoy the beach as much as we wished we could because it was a red flag and the seaweed was really bad, but it was gorgeous. Would recommend the property
6
Renato
2 jul 2025
·
Se alojó 7 noches
The pro perto is close to the airport
The pro perto is close to the airport
10
vrajesh M
14 jul 2025
·
Se alojó 7 noches
Loved the property, beautiful beach,
Loved the property, beautiful beach,
4
Tiffany
17 jul 2025
·
Se alojó 4 noches
The resort is massive, but thankfully the trolleys run regularly, making it easier to get around. The staff were consistently friendly and helpful, and the spa experience was a definite highlight—calm, clean, and professional. That said, there were several disappointments that took away from the overall experience: • Tour booking confusion: If you book an excursion through the concierge, be prepared for confusion. On the day of our tour, our guide wasn’t allowed onto the property, and we had to take a taxi to the front gate just to meet them. For a resort of this size and reputation, this felt disorganized and unnecessary. • Restaurant reservations: On-site restaurants require reservations at least two weeks in advance, but no one tells you that at check-in. Without early planning, your dining options are limited. • Food quality: The food overall was just okay—not what I expected from a Hard Rock-branded resort. • Beach conditions: The beach was covered in seaweed, and they don’t clean it daily, which makes swimming and lounging much less enjoyable. • Ongoing construction: A lot of areas were under construction, which was disruptive and not communicated beforehand. • Water park issues: The water park staff opened late more than once, and the lazy river had only about five usable floats—nowhere near enough for the number of guests. The mixology bartenders were the best part of our stay—creative drinks and a fun vibe. Bottom line: You can do better
The resort is massive, but thankfully the trolleys run regularly, making it easier to get around. The staff were consistently friendly and helpful, and the spa experience was a definite highlight—calm, clean, and professional. That said, there were several disappointments that took away from the overall experience: • Tour booking confusion: If you book an excursion through the concierge, be prepared for confusion. On the day of our tour, our guide wasn’t allowed onto the property, and we had to take a taxi to the front gate just to meet them. For a resort of this size and reputation, this felt disorganized and unnecessary. • Restaurant reservations: On-site restaurants require reservations at least two weeks in advance, but no one tells you that at check-in. Without early planning, your dining options are limited. • Food quality: The food overall was just okay—not what I expected from a Hard Rock-branded resort. • Beach conditions: The beach was covered in seaweed, and they don’t clean it daily, which makes swimming and lounging much less enjoyable. • Ongoing construction: A lot of areas were under construction, which was disruptive and not communicated beforehand. • Water park issues: The water park staff opened late more than once, and the lazy river had only about five usable floats—nowhere near enough for the number of guests. The mixology bartenders were the best part of our stay—creative drinks and a fun vibe. Bottom line: You can do better
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
La comida es variada: algunos lugares a la carta como Toro y Zen reciben elogios, pero muchos informan sobre buffets repetitivos, largas colas, disponibilidad inconsistente de bebidas y que ciertos bares o lugares requieren un pago adicional.
Reseñas de huéspedes relacionadas
10
aurora
28 nov 2025
·
Se alojó 4 noches
Great service, golf carts to drive you around were helpful. Love the pool entertainment for both adults and kids & our kids loved the kids club. Toro & Zen were a great experience & food super!
Great service, golf carts to drive you around were helpful. Love the pool entertainment for both adults and kids & our kids loved the kids club. Toro & Zen were a great experience & food super!
2
Catherine
2 ago 2025
·
Se alojó 2 noches
Food was horrible
Food was horrible
8
Karen
13 oct 2025
·
Se alojó 2 noches
Food overall was not up to part in most of the food vendors I tried.
Food overall was not up to part in most of the food vendors I tried.
2
luis
29 dic 2025
·
Se alojó 10 noches
My stay at the Hard Rock Hotel Punta Cana was, unfortunately, a big disappointment. If I had to rate it from 0 to 10, my honest score would be 3. What truly saves this hotel is its infrastructure. The property is massive, visually impressive, and well designed. The pools are large, varied, and enjoyable, and the kids’ club / play area is genuinely impressive — one of the best I have seen, clearly designed to attract families. From a physical standpoint, the hotel looks like a five-star resort. However, that is where the positives end. The food is simply bad. For a resort of this size and reputation, the culinary experience is unacceptable. Menus lack quality, flavor, and consistency. The chef, frankly, should be replaced. Meals felt repetitive, poorly executed, and far below international all-inclusive standards. Dining was something to endure, not enjoy. The service is even worse. Long lines everywhere, complete lack of organization, and staff who seem unprepared, unmotivated, and unhappy. This directly impacts the guest experience. Simple requests take too long, information is inconsistent, and there is no sense of hospitality or proactive service. In summary: • Infrastructure: 5 stars • Service: 2 stars • Food: 3 stars Hard Rock Punta Cana has the potential to be an excellent resort, but without major changes in management, service training, and food quality, it remains a beautiful structure delivering a very poor experience.
My stay at the Hard Rock Hotel Punta Cana was, unfortunately, a big disappointment. If I had to rate it from 0 to 10, my honest score would be 3. What truly saves this hotel is its infrastructure. The property is massive, visually impressive, and well designed. The pools are large, varied, and enjoyable, and the kids’ club / play area is genuinely impressive — one of the best I have seen, clearly designed to attract families. From a physical standpoint, the hotel looks like a five-star resort. However, that is where the positives end. The food is simply bad. For a resort of this size and reputation, the culinary experience is unacceptable. Menus lack quality, flavor, and consistency. The chef, frankly, should be replaced. Meals felt repetitive, poorly executed, and far below international all-inclusive standards. Dining was something to endure, not enjoy. The service is even worse. Long lines everywhere, complete lack of organization, and staff who seem unprepared, unmotivated, and unhappy. This directly impacts the guest experience. Simple requests take too long, information is inconsistent, and there is no sense of hospitality or proactive service. In summary: • Infrastructure: 5 stars • Service: 2 stars • Food: 3 stars Hard Rock Punta Cana has the potential to be an excellent resort, but without major changes in management, service training, and food quality, it remains a beautiful structure delivering a very poor experience.
10
Alina
4 sept 2025
·
Se alojó 4 noches
Overall, a great experience - friendly staff, great food, especially at the market, got room upgrade. One note is that the hotel needs full renovation - it is a bit outdated for a five star.
Overall, a great experience - friendly staff, great food, especially at the market, got room upgrade. One note is that the hotel needs full renovation - it is a bit outdated for a five star.
6
donald
26 oct 2025
·
Se alojó 5 noches
The resort is beautiful! Our room was well decorated and spacious. I loved soaking in oyr own balcony hot tub. However, the resort is too big for its own good. Restaurants were limited as some were closed for this or that. Waiting in long lines to eat dinner or breakfast was super annoying. Food while edible was not good. Fiur out of five nights we had to call for our restocking of mini fridge and it took hours. Room service for coffee as there was only expresso machine in room took more than an hour but promised twenty minutes or less. Overall dining or anything associated with it major downside to this vacation. Nobody wants to beg or call several times for coffee or soda refills. Nobody on vacation wants to spend time in long line to eat, then see empty buffet pans . Punta Cana has some of the best beaches but dont expect good food or dining. I would not stay at Hard Rock Punta Cana again. I would visit Punta again for half the price with same beach diwn the street.
The resort is beautiful! Our room was well decorated and spacious. I loved soaking in oyr own balcony hot tub. However, the resort is too big for its own good. Restaurants were limited as some were closed for this or that. Waiting in long lines to eat dinner or breakfast was super annoying. Food while edible was not good. Fiur out of five nights we had to call for our restocking of mini fridge and it took hours. Room service for coffee as there was only expresso machine in room took more than an hour but promised twenty minutes or less. Overall dining or anything associated with it major downside to this vacation. Nobody wants to beg or call several times for coffee or soda refills. Nobody on vacation wants to spend time in long line to eat, then see empty buffet pans . Punta Cana has some of the best beaches but dont expect good food or dining. I would not stay at Hard Rock Punta Cana again. I would visit Punta again for half the price with same beach diwn the street.
6
Qendrim
30 nov 2025
·
Se alojó 8 noches
I have been to this place every year (sometimes twice) and each time it seems to get worse. Food at the buffet has never changes and its not very tasty. Desserts are not good and have no taste. My biggest problem: they are so oriented to “members” that they aggressively sell, and not to normal visitors. Most pools are members only, some places to eat are members only, good sections on the beach are members only. So unless you’re a member, I would recommend taking business elsewhere.
I have been to this place every year (sometimes twice) and each time it seems to get worse. Food at the buffet has never changes and its not very tasty. Desserts are not good and have no taste. My biggest problem: they are so oriented to “members” that they aggressively sell, and not to normal visitors. Most pools are members only, some places to eat are members only, good sections on the beach are members only. So unless you’re a member, I would recommend taking business elsewhere.
6
Rosanna
18 sept 2025
·
Se alojó 4 noches
To start off I didn’t like the food in my he buffets. This is the only hotel you have to pay for your own drinks in the casino and in the disco. I believe they charge a lot off money to have this separate and the night life at the resort is very limited and boring. I definitely had higher expectations. Don’t recommend it for the amount of money you spend.
To start off I didn’t like the food in my he buffets. This is the only hotel you have to pay for your own drinks in the casino and in the disco. I believe they charge a lot off money to have this separate and the night life at the resort is very limited and boring. I definitely had higher expectations. Don’t recommend it for the amount of money you spend.
8
HECTOR
30 nov 2025
·
Se alojó 4 noches
Cuando llegamos el mini var estaba vacio. La variedad en el bufet the market de poca calidad y muy poco variada
Cuando llegamos el mini var estaba vacio. La variedad en el bufet the market de poca calidad y muy poco variada
2
Henrique
19 oct 2025
·
Se alojó 4 noches
Rude staff. Hard to accommodate gluten diet (they literally served frozen bread). It’s not all inclusive - you have to pay for bowling and many other activities. Had to change rooms day one because of a leak. We had two rooms as a family and they put us 3 buildings apart. A good chunk of the beach and bars is reserved for club partners. Food disappears from restaurants and stalls, for example, Ipanema, one of the steakhouses, was not serving steaks. Terrible, terrible experience.
Rude staff. Hard to accommodate gluten diet (they literally served frozen bread). It’s not all inclusive - you have to pay for bowling and many other activities. Had to change rooms day one because of a leak. We had two rooms as a family and they put us 3 buildings apart. A good chunk of the beach and bars is reserved for club partners. Food disappears from restaurants and stalls, for example, Ipanema, one of the steakhouses, was not serving steaks. Terrible, terrible experience.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
ANGIE PAOLA
12 ago 2026
·
Se alojó 7 noches
Absolutamente espectacular! Hermoso en todos los aspectos, la atención increíble, la comida. Todo espectacular
Absolutamente espectacular! Hermoso en todos los aspectos, la atención increíble, la comida. Todo espectacular
6
thalia
10 ago 2026
·
Se alojó 5 noches
Hace falta constante mantenimiento en instalaciones , se percibe muy deteriorado pasillos, lámparas, baños de habitación , personal con poca iniciativa de atender, la mayoría no sabías si estaban enojados o alegres. Me pareció que mucha intención de atender antes a estadounidenses que mexicanas. No me encantó la experiencia. La habitación que asignaron super lejos y apartada, pareciera que fue por el descuento de la tarifa.
Hace falta constante mantenimiento en instalaciones , se percibe muy deteriorado pasillos, lámparas, baños de habitación , personal con poca iniciativa de atender, la mayoría no sabías si estaban enojados o alegres. Me pareció que mucha intención de atender antes a estadounidenses que mexicanas. No me encantó la experiencia. La habitación que asignaron super lejos y apartada, pareciera que fue por el descuento de la tarifa.
10
Magaly Elizabeth
5 ago 2026
·
Se alojó 5 noches
La pasamos genial buena atencion
La pasamos genial buena atencion
10
Oscar
1 ago 2026
·
Se alojó 5 noches
Hola, en general todo muy bien, si embarfo se puede mejorar en las almohada y los colchones de las camas secundarias
Hola, en general todo muy bien, si embarfo se puede mejorar en las almohada y los colchones de las camas secundarias
10
Jorge
31 jul 2026
·
Se alojó 4 noches
Buena expe
Buena expe
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:30
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Bávaro?
¿Cuál es el precio habitual de las habitaciones en el Hard Rock Hotel & Casino Punta Cana - All Inclusive en Bávaro?
Durante los próximos 60–90 días, el precio de las habitaciones en el Hard Rock Hotel & Casino Punta Cana - All Inclusive en Bávaro suele rondar los 430 US$ por noche para dos personas, con un rango de precios de 379 US$ a 621 US$ en fechas de máxima demanda.
¿Cuál es la mejor época para visitar el Hard Rock Hotel & Casino Punta Cana - All Inclusive para evitar multitudes?
Diciembre es el mes de mayor afluencia en el hotel, mientras que agosto es la época más tranquila para visitar el Hard Rock Hotel & Casino Punta Cana - All Inclusive en Bávaro. La demanda disminuye notablemente después de julio, por lo que principios de otoño ofrece el período más tranquilo para disfrutar de la piscina y la playa.
¿Qué atracciones cercanas y tipos de viajeros son adecuados para el Hard Rock Hotel & Casino Punta Cana - All Inclusive?
Ubicado en La Altagracia, el Hard Rock Hotel & Casino Punta Cana - All Inclusive en Bávaro está cerca de la playa Arena Gorda, la playa Macao y el campo de golf Punta Blanca, lo que lo hace ideal para días de playa y partidas de golf. El establecimiento atrae especialmente a familias y parejas y pone énfasis en temas de playa, lujo y relajación en el spa.
¿Qué mes tiene las tarifas de habitación más bajas en el Hard Rock Hotel & Casino Punta Cana - All Inclusive?
Septiembre es el mes más barato para alojarse en el Hard Rock Hotel & Casino Punta Cana - All Inclusive en Bávaro, con un promedio de 478 US$ por noche; enero es el mes más caro, con un promedio de 1033 US$. Septiembre es más barato, aunque agosto es el mes menos concurrido.
¿Cómo ha variado el precio por noche en Hard Rock Hotel & Casino Punta Cana en Bávaro en comparación con el de las últimas semanas?
El precio actual en Hard Rock Hotel & Casino Punta Cana en Bávaro es de 372 US$ por noche para 2 huéspedes, una tarifa baja para este hotel: aproximadamente un 35 % por debajo de su media de 554 US$ en los últimos 60 días. La mayoría de las noches durante ese período tuvieron un precio comprendido entre 368 US$ y 1064 US$.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-20: 334.4508463211059USD
- 2026-09-21: 334.57071138656613USD
- 2026-09-22: 334.84013639785763USD
- 2026-09-23: 334.84013639785763USD
- 2026-09-24: 366.8277206634521USD
- 2026-09-25: 405.05161499999997USD
- 2026-09-26: 394.8468713113403USD
- 2026-09-27: 334.07717407058715USD
- 2026-09-28: 334.84013639785763USD
- 2026-09-29: 334.84013639785763USD
- 2026-09-30: 334.84013639785763USD
- 2026-10-01: 395.8164721870422USD
- 2026-10-02: 509.6069736286926USD
- 2026-10-03: 790.693353536682USD
- 2026-10-04: 365.95298232421874USD
- 2026-10-05: 366.8277206634521USD
- 2026-10-06: 366.8277206634521USD
- 2026-10-07: 366.8277206634521USD
- 2026-10-08: 505.08680353088374USD
- 2026-10-09: 2535.062302474365USD
- 2026-10-10: 849.3457847964477USD
- 2026-10-11: 366.8277206634521USD
- 2026-10-12: 366.8277206634521USD
- 2026-10-13: 366.8277206634521USD
- 2026-10-14: 366.8277206634521USD
- 2026-10-15: 429.8033132981872USD
- 2026-10-16: 478.81429314010614USD
- 2026-10-17: 409.84103502136225USD
- 2026-10-18: 366.8277206634521USD
- 2026-10-19: 366.8277206634521USD
- 2026-10-20: 366.8277206634521USD
- 2026-10-21: 366.8277206634521USD
- 2026-10-22: 366.8277206634521USD
- 2026-10-23: 478.81429314010614USD
- 2026-10-24: 478.81429314010614USD
- 2026-10-25: 334.84013639785763USD
- 2026-10-26: 366.8277206634521USD
- 2026-10-27: 366.8277206634521USD
- 2026-10-28: 366.8277206634521USD
- 2026-10-29: 366.8277206634521USD
- 2026-10-30: 409.84103502136225USD
- 2026-10-31: 409.84103502136225USD
- 2026-11-01: 367.8273315774536USD
- 2026-11-02: 367.8273315774536USD
- 2026-11-03: 367.8273315774536USD
- 2026-11-04: 396.81608310104366USD
- 2026-11-05: 509.7722914709472USD
- 2026-11-06: 489.8100482116699USD
- 2026-11-07: 656.2443899542236USD
- 2026-11-08: 366.8277206634521USD
- 2026-11-09: 367.8273315774536USD
- 2026-11-10: 367.8273315774536USD
- 2026-11-11: 367.8273315774536USD
- 2026-11-12: 367.8273315774536USD
- 2026-11-13: 531.763766596527USD
- 2026-11-14: 531.763766596527USD
- 2026-11-15: 404.81300543060297USD
- 2026-11-16: 396.81608310104366USD
- 2026-11-17: 396.81608310104366USD
- 2026-11-18: 396.81608310104366USD
- 2026-11-19: 428.8037023841857USD
- 2026-11-20: 428.8037023841857USD
Este alojamiento no permite realizar el registro de entrada fuera del horario establecido. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
Se te pedirá que pagues el siguiente depósito totalmente reembolsable.
Depósito: USD 100 por alojamiento, por noche
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
- Entre los elementos de seguridad de este alojamiento, se incluyen extintor y detector de humo.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el complejo antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Cerca del alojamiento hay un edificio en construcción, que puede ocasionar ruidos y molestias.
- Mascotas: 150 USD por mascota, por estancia
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Servicio de aparcacoches
Actividades
Piscina
Playa privada
Casino
Jardín
Campo de golf (cercano)
Playa (cercana)
Buceo
Windsurf
Karaoke
Billares
Pesca
Minigolf
Equitación
Canoas
Senderismo
Piscina al aire libre
Música en directo
Bicycle Tour Information
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
Water Park
Aparcamiento
Aparcamiento
Servicio de aparcacoches
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Club infantil
Bar en la piscina
Comidas para llevar
Desayuno en la habitación
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Servicios
Centro de negocios
Mostrador turístico
Servicio de tintorería
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Caja fuerte
Cajero automático
Alquiler de bicicletas
Consigna de equipajes
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Bingo
Concierge Services