Serenade Punta Cana Beach & Spa Resort
192 US$
/ noche
Promedio para septiembre
Precios para Serenade Punta Cana Beach & Spa Resort
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192 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Serenade Punta Cana Beach & Spa Resort, los precios por noche son de 192 US$ de media en el mes más barato (septiembre) y de 489 US$ en el mes más caro (marzo), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 299 US$ |
| febrero | 372 US$ |
| marzo | 489 US$ |
| abril | 380 US$ |
| mayo | 221 US$ |
| junio | 305 US$ |
| julio | 255 US$ |
| agosto | 248 US$ |
| septiembre | 192 US$ |
| octubre | 209 US$ |
| noviembre | 240 US$ |
| diciembre | 265 US$ |
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sept · 192 US$
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Más caro: marzo (aprox. 489 US$)
Más barato: septiembre (aprox. 192 US$)
Acerca de esta propiedad
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Tras un baño en una de las 3 piscinas al aire libre nada como la playa privada para descansar. Encontrarás también conexión a Internet wifi gr...
Servicios
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Tras un baño en una de las 3 piscinas al aire libre nada como la playa privada para descansar. Encontrarás también conexión a Internet wifi gratis, una zona recreativa o sala de juegos y una tienda de recuerdos. Si quieres pasar un día en un parque temático, utiliza el servicio de transporte (de pago) disponible.
Servicios empresariales
Tendrás tintorería, un servicio de recepción las 24 horas y atención multilingüe a tu disposición. Este alojamiento pone a tu disposición 3 salas de reuniones donde celebrar todo tipo de eventos. Se ofrece servicio de transporte a la estación de autobuses gratuito y un aparcamiento sin asistencia gratuito.
Comida
Pásate por Buffet Principal, uno de los 7 restaurantes de este alojamiento, cuando quieras comer algo. El alojamiento también dispone de servicio de habitaciones con horario limitado y una cafetería. Apaga tu sed en uno de los 5 bares con salón o los 2 bares junto a la piscina. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 10:00.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 603 habitaciones con aire acondicionado, artículos del minibar gratis y televisión de pantalla plana. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El baño privado con ducha está provisto de cabezal de ducha tipo lluvia y artículos de higiene personal gratuitos. Entre las comodidades, se incluyen caja fuerte, escritorio y teléfono.
Ubicación
Si decides alojarte en Serenade Punta Cana Beach & Spa Resort - All Inclusive de Punta Cana, estarás a orillas del agua y a menos de 15 minutos en coche de Playa Cabeza de Toro y Centro urbano de Punta Cana. Además, este alojamiento con todo incluido se encuentra a 13,3 km de Playa Bávaro y a 19,3 km de Playa de Punta Cana.
Qué hay cerca
Laguna de Bávaro(0.6 millas)
Playa Cabeza de Toro(1 millas)
Carol Downtown Mall(4.9 millas)
Centro urbano de Punta Cana(5 millas)
Discoteca Coco Bongo Punta Cana(5 millas)
Centro comercial San Juan(5 millas)
Mercado Sirena(5.1 millas)
Caribbean Cinemas(5.2 millas)
Parque de aventuras Bavaro Adventure Park(5.7 millas)
Bávaro City Center(5.7 millas)
Club de campo y golf Cocotal(7.5 millas)
Zoológico Manatí Park(7.5 millas)
Centro de Convenciones Barceló Bávaro(7.8 millas)
Rafa Nadal Tennis Center Punta Cana(8.1 millas)
Fun Republic(8.1 millas)
El aeropuerto más cercano se encuentra en Punta Cana (PUJ-A. Internacional de Punta Cana)(10.1 millas)
Ubicación
Carretera Cabeza de Toro, Punta Cana, República Dominicana
Laguna de Bávaro (0.6 millas)
Playa Cabeza de Toro (1 millas)
Carol Downtown Mall (4.9 millas)
Centro urbano de Punta Cana (5 millas)
Discoteca Coco Bongo Punta Cana (5 millas)
Centro comercial San Juan (5 millas)
Opciones de habitación
2
Suite Premium, 2 baños, vistas parciales al mar
Detalles de la oferta
2 Camas Dobles Extragrandes
y 1 Sofá Cama
Capacidad: 5
1055 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
34
Suite de lujo, 2 baños
Detalles de la oferta
2 Camas Dobles Extragrandes
y 1 Sofá Cama
Capacidad: 4
1055 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
18
Habitación de lujo, acceso a la piscina
Detalles de la oferta
2 Camas Dobles Grandes
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 2
538 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
16
Suite Premium, bañera de hidromasaje, frente al mar
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 2
840 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
15
Habitación superior, bañera de hidromasaje, vistas parciales al mar
Detalles de la oferta
2 Camas Dobles Extragrandes
Capacidad: 2
980 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independienteBañera de hidromasaje privada al aire libreBañera de hidromasaje privada
2
Suite Premium, 2 baños
Detalles de la oferta
2 Camas Dobles Extragrandes
y 1 Sofá Cama
Capacidad: 3
1055 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
17
Habitación de lujo, vistas al jardín
Detalles de la oferta
2 Camas Dobles
Capacidad: 2
538 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
Reseñas de los huéspedes sobre Serenade Punta Cana Beach & Spa Resort
8
Muy bueno
Basado en 7082 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Serenade Punta Cana Beach & Spa Resort recibe opiniones diversas. Los huéspedes elogian la amabilidad del personal, las habitaciones espaciosas y las piscinas, aunque otros señalan un servicio inconsistente, problemas de mantenimiento y áreas comunes calurosas con aire acondicionado que no funciona en los restaurantes y el vestíbulo.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
Serenade Punta Cana Beach & Spa Resort recibe opiniones diversas. Los huéspedes elogian la amabilidad del personal, las habitaciones espaciosas y las piscinas, aunque otros señalan un servicio inconsistente, problemas de mantenimiento y áreas comunes calurosas con aire acondicionado que no funciona en los restaurantes y el vestíbulo.
Las opiniones sobre la comida varían mucho: algunos disfrutan de los buffets y los restaurantes a la carta, como el teppanyaki, mientras que muchos encuentran los platos insípidos o repetitivos y varios señalan una experiencia gastronómica incómoda debido a la falta de aire acondicionado y los ocasionales problemas de higiene en el buffet. Las piscinas, los toboganes y el acceso a la playa son populares, pero a menudo hay sargazos que dificultan el baño y la construcción cercana puede afectar las vistas, el ruido o los olores. Espere una experiencia de resort orientada a familias y con precios asequibles, pero con concesiones en cuanto a la consistencia y el mantenimiento.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Varias piscinas, toboganes y bares son un punto destacado, y el spa recibe elogios frecuentes. Sin embargo, el aire acondicionado en las áreas comunes suele funcionar mal (restaurantes, vestíbulo), los ascensores y la pantalla del teatro a veces están fuera de servicio, y el Wi‑Fi puede ser inestable.
Reseñas de huéspedes relacionadas
6
maria
21 oct 2025
·
Se alojó 5 noches
Property needs a lot of work. Staff for the most part is good, front desk is terrible, entertainment team did their job, shows outdated, common areas furniture ripped and dirty,not helpful, many pools, food mediocre, a lot of flies all over the food, excessive amount of seaweed. Wifi very spoty, "all inclusive" but you have to pay for beds by the pool. Smell of sewage around the pools
Property needs a lot of work. Staff for the most part is good, front desk is terrible, entertainment team did their job, shows outdated, common areas furniture ripped and dirty,not helpful, many pools, food mediocre, a lot of flies all over the food, excessive amount of seaweed. Wifi very spoty, "all inclusive" but you have to pay for beds by the pool. Smell of sewage around the pools
10
June Rose
14 nov 2025
·
Se alojó 15 noches
Clean room, food excellent, good variety, issue building 7 with elevators. I was eventually moved to the first floor as I am handicapped and unable to clin the stairs. Staff very helpful.
Clean room, food excellent, good variety, issue building 7 with elevators. I was eventually moved to the first floor as I am handicapped and unable to clin the stairs. Staff very helpful.
10
Pedro l
11 oct 2025
·
Se alojó 4 noches
The super clean room, the staff very ate to and willing to help in everything possible to your needs, and the balcony a spectacular view.. As for the air conditioning of the excellence room, I think there is a lack of fan in the sport bar in the coffee area and more entertainment both day and night
The super clean room, the staff very ate to and willing to help in everything possible to your needs, and the balcony a spectacular view.. As for the air conditioning of the excellence room, I think there is a lack of fan in the sport bar in the coffee area and more entertainment both day and night
6
Jonathan
5 nov 2025
·
Se alojó 7 noches
Check in was fast and easy. So was checkout. Resort was clean. "Upgraded" our room only to be in a building with no working elevator for the entire week we were here, and we were on the 4th floor!!! Food was ok. Some drinks were good others not. Some staff warmed up to us, but most were very dry and not friendly, but seems it's a Punta Cana thing.
Check in was fast and easy. So was checkout. Resort was clean. "Upgraded" our room only to be in a building with no working elevator for the entire week we were here, and we were on the 4th floor!!! Food was ok. Some drinks were good others not. Some staff warmed up to us, but most were very dry and not friendly, but seems it's a Punta Cana thing.
8
Tanis
4 oct 2025
·
Se alojó 7 noches
Overall, we had a good time. However, the facilities are somewhat shabby. All the metal is rusty (likely due to the high humidity), the towels need to be replaced, the screen in the theatre desperately needs to be fixed, and everything looks like it needs a deep clean. We also had to contact maintenance three times due to the sewage smell in the drains. They rectified at each time, but it was unfortunate to have to deal with that. You will read a lot of mixed reviews about the food, which is understandable. Overall, it wasn’t bad, you will always find something you can eat. You will also read reviews saying that staff were not friendly and others saying they are. All those reviews are right, some are and some aren’t. The pools are incredible, the beach is lovely, and the entertainment fun. This is a very much a get what you pay for experience, but don’t let it deter you from coming because the Dominican Republic it is well worth it.
Overall, we had a good time. However, the facilities are somewhat shabby. All the metal is rusty (likely due to the high humidity), the towels need to be replaced, the screen in the theatre desperately needs to be fixed, and everything looks like it needs a deep clean. We also had to contact maintenance three times due to the sewage smell in the drains. They rectified at each time, but it was unfortunate to have to deal with that. You will read a lot of mixed reviews about the food, which is understandable. Overall, it wasn’t bad, you will always find something you can eat. You will also read reviews saying that staff were not friendly and others saying they are. All those reviews are right, some are and some aren’t. The pools are incredible, the beach is lovely, and the entertainment fun. This is a very much a get what you pay for experience, but don’t let it deter you from coming because the Dominican Republic it is well worth it.
6
Edward
26 oct 2025
·
Se alojó 8 noches
Property needs a lot of work. Staff for the most part is good, front desk is terrible, entertainment team did their job, shows outdated, common areas furniture ripped and dirty,not helpful, many pools, food mediocre, a lot of flies all over the food, excessive amount of seaweed. Wifi very spoty, "all inclusive" but you have to pay for beds by the pool. Smell of sewage around the pools
Property needs a lot of work. Staff for the most part is good, front desk is terrible, entertainment team did their job, shows outdated, common areas furniture ripped and dirty,not helpful, many pools, food mediocre, a lot of flies all over the food, excessive amount of seaweed. Wifi very spoty, "all inclusive" but you have to pay for beds by the pool. Smell of sewage around the pools
4
Byron Jose Ortega
21 ago 2025
·
Se alojó 5 noches
The restaurants doesn’t have A/C, the food in the restaurants are so so, the hotel need better management.
The restaurants doesn’t have A/C, the food in the restaurants are so so, the hotel need better management.
8
Weronika
7 sept 2025
·
Se alojó 5 noches
Beautiful and modern. Great pools and service. Some little Maintenance needed. Towels need to be replaced. Small renovation/ details would keep the luxury feeling that is unfortunately fading. Variety of food and beverages. Lots of great entertainment.
Beautiful and modern. Great pools and service. Some little Maintenance needed. Towels need to be replaced. Small renovation/ details would keep the luxury feeling that is unfortunately fading. Variety of food and beverages. Lots of great entertainment.
10
Luz
17 nov 2025
·
Se alojó 2 noches
We had a wonderful family stay at the hotel. The food and beverage options were excellent, and the sleep quality was outstanding. The property is beautiful, and our kids especially loved the pool slides and the kids club. Overall, a great experience. We’d happily return!
We had a wonderful family stay at the hotel. The food and beverage options were excellent, and the sleep quality was outstanding. The property is beautiful, and our kids especially loved the pool slides and the kids club. Overall, a great experience. We’d happily return!
6
John
14 nov 2025
·
Se alojó 3 noches
The 1 pool bar was good but the countertop was piping hot The pool closest to our room was closed. They also need more cocktail servers.
The 1 pool bar was good but the countertop was piping hot The pool closest to our room was closed. They also need more cocktail servers.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes señalan que las habitaciones están limpias y las áreas bien cuidadas. Otros informan sobre toallas sucias, olores a humedad o alcantarilla, y la presencia recurrente de moscas o cucarachas en las áreas de buffet/públicas, además de fugas ocasionales.
Reseñas de huéspedes relacionadas
6
Nancy
19 nov 2025
·
Se alojó 5 noches
Towels were old and gray. Disgusting, not only would I not use them to dry my dog, I would not use them to dry my car. They were literally rags, I just don’t get it. They are very pushy trying to get you to join their membership. Even after telling the guy Edwardo that we were not interested in purchasing anything. They are body snatchers. 2 hours of our lives we will never get back. Staff however were amazing and very accommodating.
Towels were old and gray. Disgusting, not only would I not use them to dry my dog, I would not use them to dry my car. They were literally rags, I just don’t get it. They are very pushy trying to get you to join their membership. Even after telling the guy Edwardo that we were not interested in purchasing anything. They are body snatchers. 2 hours of our lives we will never get back. Staff however were amazing and very accommodating.
6
Awilda Acevedo
19 ago 2025
·
Se alojó 7 noches
There was a very strong bad smell around the property that would make me want to throw up literally. Lots of mosquitoes. Especially in the elevator . Poor hygiene at the Buffet area. There were birds eating the pastries and bread . There were flies covering the desserts. They should find a way to jeep all the food covered . Anyways , I endep up with a bug in my stomach . I couldn’t eat. Some of the restrooms were in bad condition . The only thing positive about this property was that is definitely a kids friendly property . I wouldn’t come back .
There was a very strong bad smell around the property that would make me want to throw up literally. Lots of mosquitoes. Especially in the elevator . Poor hygiene at the Buffet area. There were birds eating the pastries and bread . There were flies covering the desserts. They should find a way to jeep all the food covered . Anyways , I endep up with a bug in my stomach . I couldn’t eat. Some of the restrooms were in bad condition . The only thing positive about this property was that is definitely a kids friendly property . I wouldn’t come back .
6
José
26 nov 2025
·
Se alojó 4 noches
My wife and I stayed at Serenade Punta Cana for four days, and overall we had a good experience. From the moment we arrived, we received great service: Ronni took excellent care of us at check-in, and all the floor staff were always friendly, attentive, and willing to help. The facilities are nice, the atmosphere is relaxing, and the overall service was satisfactory. However, we do want to highlight an important negative point: during the four days we stayed there, we saw cockroaches in the buffet area every single day. It was uncomfortable and should be addressed urgently to maintain the quality and hygiene of the establishment. Aside from that issue, everything else was very good, and we truly appreciated the staff’s attention.
My wife and I stayed at Serenade Punta Cana for four days, and overall we had a good experience. From the moment we arrived, we received great service: Ronni took excellent care of us at check-in, and all the floor staff were always friendly, attentive, and willing to help. The facilities are nice, the atmosphere is relaxing, and the overall service was satisfactory. However, we do want to highlight an important negative point: during the four days we stayed there, we saw cockroaches in the buffet area every single day. It was uncomfortable and should be addressed urgently to maintain the quality and hygiene of the establishment. Aside from that issue, everything else was very good, and we truly appreciated the staff’s attention.
8
Tanis
4 oct 2025
·
Se alojó 7 noches
Overall, we had a good time. However, the facilities are somewhat shabby. All the metal is rusty (likely due to the high humidity), the towels need to be replaced, the screen in the theatre desperately needs to be fixed, and everything looks like it needs a deep clean. We also had to contact maintenance three times due to the sewage smell in the drains. They rectified at each time, but it was unfortunate to have to deal with that. You will read a lot of mixed reviews about the food, which is understandable. Overall, it wasn’t bad, you will always find something you can eat. You will also read reviews saying that staff were not friendly and others saying they are. All those reviews are right, some are and some aren’t. The pools are incredible, the beach is lovely, and the entertainment fun. This is a very much a get what you pay for experience, but don’t let it deter you from coming because the Dominican Republic it is well worth it.
Overall, we had a good time. However, the facilities are somewhat shabby. All the metal is rusty (likely due to the high humidity), the towels need to be replaced, the screen in the theatre desperately needs to be fixed, and everything looks like it needs a deep clean. We also had to contact maintenance three times due to the sewage smell in the drains. They rectified at each time, but it was unfortunate to have to deal with that. You will read a lot of mixed reviews about the food, which is understandable. Overall, it wasn’t bad, you will always find something you can eat. You will also read reviews saying that staff were not friendly and others saying they are. All those reviews are right, some are and some aren’t. The pools are incredible, the beach is lovely, and the entertainment fun. This is a very much a get what you pay for experience, but don’t let it deter you from coming because the Dominican Republic it is well worth it.
8
Darya
20 nov 2025
·
Se alojó 7 noches
Staff is amazing, food was tasty, the beach and pools were great. There were many mosquitoes in the room, and staff did not have repellents to help with this. Also, there were some cockroaches in the buffet and public washrooms, but not in the rooms.
Staff is amazing, food was tasty, the beach and pools were great. There were many mosquitoes in the room, and staff did not have repellents to help with this. Also, there were some cockroaches in the buffet and public washrooms, but not in the rooms.
8
Ateba Ndzana
17 nov 2025
·
Se alojó 4 noches
Spotless room
Spotless room
10
Carlisa
26 nov 2025
·
Se alojó 5 noches
The hotel was beautiful, the staff were extreme pleasant. The views from the room was amazing. The only thing I did not like was the smell of the suite, it was a little musty
The hotel was beautiful, the staff were extreme pleasant. The views from the room was amazing. The only thing I did not like was the smell of the suite, it was a little musty
2
Santiago A
5 nov 2025
·
Se alojó 5 noches
Mala experiencia encontré cucaracha en el restaurant y fue algo asqueroso Algunos meseros groseros las instalaciones sucias No me limpiearon la habitación 1 día muy caro para el servicio que dan
Mala experiencia encontré cucaracha en el restaurant y fue algo asqueroso Algunos meseros groseros las instalaciones sucias No me limpiearon la habitación 1 día muy caro para el servicio que dan
2
nafeesah
14 nov 2025
·
Se alojó 4 noches
Buffet has roaches, buffet ceiling leaks, staff rude. Stay away
Buffet has roaches, buffet ceiling leaks, staff rude. Stay away
10
Kerecia
29 nov 2025
·
Se alojó 3 noches
Clean rooms, great amenities
Clean rooms, great amenities
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son generalmente espaciosas y cómodas, y muchos valoran las opciones con acceso directo a la piscina y algunas vistas. Los inconvenientes señalados incluyen fallas en el aire acondicionado o en el teléfono/caja fuerte, ventanas de poca privacidad en el baño, ruido de las piscinas compartidas o de la construcción cercana, y accesorios anticuados o desgastados.
Reseñas de huéspedes relacionadas
10
Angelita Rivera
24 nov 2025
·
Se alojó 4 noches
Encantados con el personal en general. Habitaciones y hotel excelentes
Encantados con el personal en general. Habitaciones y hotel excelentes
8
Barbara N
28 nov 2025
·
Se alojó 6 noches
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
10
Joey
28 oct 2025
·
Se alojó 5 noches
Staff was fantastic! Food was good, room was very clean. Only issue is for a family stay, the bathroom has a window into the bedroom. Heard after the fact some people bring clips and a shower curtain to hang for privacy
Staff was fantastic! Food was good, room was very clean. Only issue is for a family stay, the bathroom has a window into the bedroom. Heard after the fact some people bring clips and a shower curtain to hang for privacy
6
Vanessa Paola
21 oct 2025
·
Se alojó 5 noches
AC in room wasn't working and front desk was rude when I let them know I needed it fixed. They also made me wait all day before letting me move into a new room after they said they couldn't fix the issue.
AC in room wasn't working and front desk was rude when I let them know I needed it fixed. They also made me wait all day before letting me move into a new room after they said they couldn't fix the issue.
6
Tieshia Latrice
22 oct 2025
·
Se alojó 5 noches
My room didn’t have AC and I took two days to be moved.
My room didn’t have AC and I took two days to be moved.
10
Nicolle Anne Campbell
16 oct 2025
·
Se alojó 5 noches
Balcony view was okay as there is construction happening. I love the room temperature.
Balcony view was okay as there is construction happening. I love the room temperature.
6
Lindsey
22 nov 2025
·
Se alojó 4 noches
Room had several maintenance issues. It had plumbing issues where shower and toilet both leaked water and kept the floor wet all the time. Ceiling began leaking on last day. We let the front desk know but no one came that we know of. Also - if you have a swim up room, just know that it can be loud because the room pools are shared - it’s not your own personal pool. Overall, it’s clear these are older rooms that have lots of issues. We were also on the side where there is construction going on building a new resort next to us. So, our view out our back door was a construction fence.
Room had several maintenance issues. It had plumbing issues where shower and toilet both leaked water and kept the floor wet all the time. Ceiling began leaking on last day. We let the front desk know but no one came that we know of. Also - if you have a swim up room, just know that it can be loud because the room pools are shared - it’s not your own personal pool. Overall, it’s clear these are older rooms that have lots of issues. We were also on the side where there is construction going on building a new resort next to us. So, our view out our back door was a construction fence.
6
Young Sun
11 nov 2025
·
Se alojó 4 noches
Construction noise throughout stay. Rooms cleanliness so so.
Construction noise throughout stay. Rooms cleanliness so so.
10
LUIS
21 nov 2025
·
Se alojó 4 noches
Rooms were clean and spacious. Service was good
Rooms were clean and spacious. Service was good
10
Vanessa
19 oct 2025
·
Se alojó 6 noches
Rooms were very clean and Ac was nice after a long day in the sun the mini bar was filled daily and the concordance of room service was perfect. 10/10 would absolutely return to this resort. Oh and the spa gave a very nice massage, the food was good and had a great selection!
Rooms were very clean and Ac was nice after a long day in the sun the mini bar was filled daily and the concordance of room service was perfect. 10/10 would absolutely return to this resort. Oh and the spa gave a very nice massage, the food was good and had a great selection!
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Servicio
Las opiniones sobre el servicio son variadas: muchos destacan la amabilidad y atención del personal, mientras que otros informan sobre una atención lenta o poco receptiva, interacciones groseras y presión para comprar membresías o mejoras. Las respuestas de mantenimiento pueden ser lentas y el registro de entrada o las reservas pueden ser confusos para algunos.
Reseñas de huéspedes relacionadas
6
Theresa Denise
7 nov 2025
·
Se alojó 4 noches
Room service was not good. Either they took 2 hours or didn’t respond at all.
Room service was not good. Either they took 2 hours or didn’t respond at all.
6
PATRICIA
24 nov 2025
·
Se alojó 3 noches
It’s definitely a 3 start resort. The entire hotel had signs of wear and tear. All walls need paint, lots of mold on balconies, dirty pool and buffet chairs. Great all day & night entertainment, comfortable beds, good food with a bast variety for the 3 daily meals. Not impressed with the restaurants. Friendly staff. But no one took action to fix reported problems in the room. Check-in was extremely late and long! The staff made us Waste valuable time. Management did not appreciate nor apologize. Do not fall for the time share presentation. Extremely long not worth the “gift” Information vague, not straightforward and nothing in writing! They do not respect your vacation time. Supposed to he 45 min. But ended up being almost 4 hrs! Insane! When we asked for an apology NO one from management acknowledged our request to have at least a massage or a cabana for one day! The response to this comment will show the many excuses we heard. Staff passed the ball to their teams. Our time was not respected. Very friendly entertainment team. Very hard working people! Increase their pay!
It’s definitely a 3 start resort. The entire hotel had signs of wear and tear. All walls need paint, lots of mold on balconies, dirty pool and buffet chairs. Great all day & night entertainment, comfortable beds, good food with a bast variety for the 3 daily meals. Not impressed with the restaurants. Friendly staff. But no one took action to fix reported problems in the room. Check-in was extremely late and long! The staff made us Waste valuable time. Management did not appreciate nor apologize. Do not fall for the time share presentation. Extremely long not worth the “gift” Information vague, not straightforward and nothing in writing! They do not respect your vacation time. Supposed to he 45 min. But ended up being almost 4 hrs! Insane! When we asked for an apology NO one from management acknowledged our request to have at least a massage or a cabana for one day! The response to this comment will show the many excuses we heard. Staff passed the ball to their teams. Our time was not respected. Very friendly entertainment team. Very hard working people! Increase their pay!
6
Nicola
12 nov 2025
·
Se alojó 3 noches
Staff don't use gloves at general buffet. One of the staff told me he would take me around for a tour. I met the staff only to be brought into a sales tour. Very misleading. The checkin process was confusing.
Staff don't use gloves at general buffet. One of the staff told me he would take me around for a tour. I met the staff only to be brought into a sales tour. Very misleading. The checkin process was confusing.
4
Eliza
23 oct 2025
·
Se alojó 5 noches
Let me start by saying the staff was friendly and wonderful. Guest services was not as great and not helpful to problems that arose. My AC was out 4 days of my stay before they assisted and attempted to fix the problem. I was offered another room, but declined because it was ultimately a downgrade I was told management would be in touch with me to offer me some kind of compensation, it’s been a few weeks and everyone stopped following up with me and no compensation was given. The professionalism at guest services and the reception area was poor, and the lack of communicating was even worse. I would have given a good review and recommended the serenade, however after paying full price for a non-functioning room with no compensation or communication to make things right I would recommend Not booking here. The elevators were also down several times throughout several days in several different buildings, making it difficult for anyone with the disability.
Let me start by saying the staff was friendly and wonderful. Guest services was not as great and not helpful to problems that arose. My AC was out 4 days of my stay before they assisted and attempted to fix the problem. I was offered another room, but declined because it was ultimately a downgrade I was told management would be in touch with me to offer me some kind of compensation, it’s been a few weeks and everyone stopped following up with me and no compensation was given. The professionalism at guest services and the reception area was poor, and the lack of communicating was even worse. I would have given a good review and recommended the serenade, however after paying full price for a non-functioning room with no compensation or communication to make things right I would recommend Not booking here. The elevators were also down several times throughout several days in several different buildings, making it difficult for anyone with the disability.
6
Stacy
3 nov 2025
·
Se alojó 4 noches
The hotel itself was fine. It was clean. The pool areas, bars and the beach were also fine. My biggest issues were with the restaurant staff. When the reviews say hospitality is bad, thats an understatement. Ive never heard the word "NO" so many times without an added explanation while vacationing in my whole entire life. It was so bad, my friend and i asked for soup after we placed our dinner order. The waiter must've misunderstood and bought back one bowl of soup. We then asked for another and was told "NO" and we must share....seriously was not delivered another bowl of soup. That was just one incident ourt of many. I assume telling guest "NO" is the inside joke and/or culture of the staff. So much eye rolling, grunts and side talk when asking for the simplest of things. Also forget habachi reservations. Its almost easier hitting the lottery. Also, dont fall for the package upgrade for premium beverages. Those drinks are for pay only. This was found out after paying 500 extra for basically nothing. With this said. The vip conceige (i forget his name) was very accommodating but pretty much other than him and less than a handful of others, i cannot say i would recommend. The hotels price point is really not a good value. i prefer to pay more and receive my good service without a side of nasty attitude.
The hotel itself was fine. It was clean. The pool areas, bars and the beach were also fine. My biggest issues were with the restaurant staff. When the reviews say hospitality is bad, thats an understatement. Ive never heard the word "NO" so many times without an added explanation while vacationing in my whole entire life. It was so bad, my friend and i asked for soup after we placed our dinner order. The waiter must've misunderstood and bought back one bowl of soup. We then asked for another and was told "NO" and we must share....seriously was not delivered another bowl of soup. That was just one incident ourt of many. I assume telling guest "NO" is the inside joke and/or culture of the staff. So much eye rolling, grunts and side talk when asking for the simplest of things. Also forget habachi reservations. Its almost easier hitting the lottery. Also, dont fall for the package upgrade for premium beverages. Those drinks are for pay only. This was found out after paying 500 extra for basically nothing. With this said. The vip conceige (i forget his name) was very accommodating but pretty much other than him and less than a handful of others, i cannot say i would recommend. The hotels price point is really not a good value. i prefer to pay more and receive my good service without a side of nasty attitude.
10
zaidy
24 dic 2025
·
Se alojó 3 noches
Excellent service, wonderful staff
Excellent service, wonderful staff
10
natasha
19 nov 2025
·
Se alojó 4 noches
Amazing service
Amazing service
2
Elijah David
30 ago 2025
·
Se alojó 6 noches
The staff is absolutely horrible. They argue with you back and forth on simple requests, that frankly aren't really up for debate. The rooms constantly flood with the showers and clogged toilets so you find yourself constantly using towels to dry it up. would requesting more towels not be the logical solution? And the clogged toilets that literally have nothing thrown in them, I asked them at 9pm before dinner please can someone come and fix this. I then finish dinner with my family around 11:30 and it's STILL not fixed. They keep saying they're on it RIGHT now and it's not right now. My family is with small children, were on a vacation celebrating a milestone birthday. We chose to spend our hard earned THOUSANDS on about 5 rooms and this is how they treat us? And their BS apology? A bottle of champagne and strawberries. Dude it's ALL INCLUSIVE. I'm eating and drinking for free why would I want more food and drink. They apparently down own their own spa so they couldn't give us a spa package. Apparently it was the end of times when asking to change our room since two of our rooms kept clogging and the shower handle popped off. And then, all we ended up asking for is transportation to the local mall because my mother wanted to go shopping that's it. We specifically said not to send us on a tourist trap where it's some lame tour and overpriced gift shop. Only for them to send us on exactly that. My mother literally cried on her birthday. Also Rommi and Carlos at front desk SUCK
The staff is absolutely horrible. They argue with you back and forth on simple requests, that frankly aren't really up for debate. The rooms constantly flood with the showers and clogged toilets so you find yourself constantly using towels to dry it up. would requesting more towels not be the logical solution? And the clogged toilets that literally have nothing thrown in them, I asked them at 9pm before dinner please can someone come and fix this. I then finish dinner with my family around 11:30 and it's STILL not fixed. They keep saying they're on it RIGHT now and it's not right now. My family is with small children, were on a vacation celebrating a milestone birthday. We chose to spend our hard earned THOUSANDS on about 5 rooms and this is how they treat us? And their BS apology? A bottle of champagne and strawberries. Dude it's ALL INCLUSIVE. I'm eating and drinking for free why would I want more food and drink. They apparently down own their own spa so they couldn't give us a spa package. Apparently it was the end of times when asking to change our room since two of our rooms kept clogging and the shower handle popped off. And then, all we ended up asking for is transportation to the local mall because my mother wanted to go shopping that's it. We specifically said not to send us on a tourist trap where it's some lame tour and overpriced gift shop. Only for them to send us on exactly that. My mother literally cried on her birthday. Also Rommi and Carlos at front desk SUCK
10
Arwynn
18 nov 2025
·
Se alojó 6 noches
everything was very clean and staff were super friendly!
everything was very clean and staff were super friendly!
10
Francisca
17 oct 2025
·
Se alojó 5 noches
I love this resort. It’s my first time going there with family. From check in with Carlos who treated us very well to the rooms being cleaned everyday by Angela . The food is amazing we had great severs like Katherine. Everytime we went to the pool the bartenders Alejandro and Edison were so nice and attentive. The entertainment in the resort was great , Eric aka Coca Cola was always happy and attentive to the customers. It was my birthday weekend and they all made my birthday special. I definitely recommend this resort .
I love this resort. It’s my first time going there with family. From check in with Carlos who treated us very well to the rooms being cleaned everyday by Angela . The food is amazing we had great severs like Katherine. Everytime we went to the pool the bartenders Alejandro and Edison were so nice and attentive. The entertainment in the resort was great , Eric aka Coca Cola was always happy and attentive to the customers. It was my birthday weekend and they all made my birthday special. I definitely recommend this resort .
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Ubicación
El acceso a la playa es conveniente, pero a menudo hay sargazos que limitan el baño y pueden causar olores, y la construcción en la propiedad adyacente a veces afecta las vistas o el ruido. La zona inmediata no es muy transitable a pie y es común encontrar vendedores en la playa.
Reseñas de huéspedes relacionadas
8
Latia
10 oct 2025
·
Se alojó 3 noches
This resort was wonderful, the staff was awesome especially Carlos A. he was very friendly, helpful and kind!! This was one of the cleanest properties I’ve stayed at! Great job to the crew! The buildings can use some upgrades, but they were fixing up and adding while we were there. The surrounding area is not walkable. If you have a vehicle there are plenty of options for shopping and restaurants.
This resort was wonderful, the staff was awesome especially Carlos A. he was very friendly, helpful and kind!! This was one of the cleanest properties I’ve stayed at! Great job to the crew! The buildings can use some upgrades, but they were fixing up and adding while we were there. The surrounding area is not walkable. If you have a vehicle there are plenty of options for shopping and restaurants.
8
Barbara N
28 nov 2025
·
Se alojó 6 noches
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
6
Devin
31 ago 2025
·
Se alojó 7 noches
This resort is definitely NOT a 4.5 starr property like they advertise. If you upgrade your stay to a perferred customers, its sub oar even with the upgrade. Food was less than average. The room... Perfect. Huge, quiet and always cool. Beach was awful. Dirty and can't walk far because of a marina, which made the water oily and the air stinky.
This resort is definitely NOT a 4.5 starr property like they advertise. If you upgrade your stay to a perferred customers, its sub oar even with the upgrade. Food was less than average. The room... Perfect. Huge, quiet and always cool. Beach was awful. Dirty and can't walk far because of a marina, which made the water oily and the air stinky.
8
Juan Antonio
29 nov 2025
·
Se alojó 4 noches
Nice Property,food & restaurants. Visiting the beach in Punta Cana during this summer season is not recommended.
Nice Property,food & restaurants. Visiting the beach in Punta Cana during this summer season is not recommended.
8
Sellama
1 sept 2025
·
Se alojó 12 noches
This is my second time at this hotel and I stayed almost 2 weeks. It’s safe and is kept clean. The night shows are entertaining as well as the Beach Party. The only down side, which I have already mentioned to the hotel last year, but I haven’t seen any improvement in that area this year, is the fact that they cook too many foods with “cooking wine”, which many people cannot consume. I wrote about this issue in last year’s review, and honestly, it has gotten worse. Just an example, there is no need to cook Paella with wine, even the Spaniards who invented it, don’t do that !! Yes, there are several options of foods, but at the same time, wine is present in too many of them, much more than last year. That is not the case in many other hotels I have been to in Punta Cana. I’ll give this hotel one more opportunity to adjust the “wine in most foods” situation and I’ll go back again, but if the problem persists, it’ll be my 3rd and last time. Visiting the DR would be better in winter time in the future, because with the seaweeds’ problem, it’s impossible to swim in the Caribbean Sea in the summer. Unfortunately , global warming has ruined many beaches, not only in the DR, but also in many other parts of the world.
This is my second time at this hotel and I stayed almost 2 weeks. It’s safe and is kept clean. The night shows are entertaining as well as the Beach Party. The only down side, which I have already mentioned to the hotel last year, but I haven’t seen any improvement in that area this year, is the fact that they cook too many foods with “cooking wine”, which many people cannot consume. I wrote about this issue in last year’s review, and honestly, it has gotten worse. Just an example, there is no need to cook Paella with wine, even the Spaniards who invented it, don’t do that !! Yes, there are several options of foods, but at the same time, wine is present in too many of them, much more than last year. That is not the case in many other hotels I have been to in Punta Cana. I’ll give this hotel one more opportunity to adjust the “wine in most foods” situation and I’ll go back again, but if the problem persists, it’ll be my 3rd and last time. Visiting the DR would be better in winter time in the future, because with the seaweeds’ problem, it’s impossible to swim in the Caribbean Sea in the summer. Unfortunately , global warming has ruined many beaches, not only in the DR, but also in many other parts of the world.
4
Kenneth
13 sept 2025
·
Se alojó 5 noches
Some staff was okay some looked like they didn’t want to be there. The property is falling apart after only 4 years. The beach was horrible non swim able
Some staff was okay some looked like they didn’t want to be there. The property is falling apart after only 4 years. The beach was horrible non swim able
6
Gerri
21 sept 2025
·
Se alojó 5 noches
Property itself was ok. Food wasn’t the greatest in buffet. Pretty much the same every night. The area outside of property was dirty and mostly shops abondoned Roads were flooded from rain so hard to walk around. It’s unfortunate of the sargassum on beach. Of course not hotels fault. They did best they could to clean up
Property itself was ok. Food wasn’t the greatest in buffet. Pretty much the same every night. The area outside of property was dirty and mostly shops abondoned Roads were flooded from rain so hard to walk around. It’s unfortunate of the sargassum on beach. Of course not hotels fault. They did best they could to clean up
6
Young Sun
11 nov 2025
·
Se alojó 4 noches
Construction noise throughout stay. Rooms cleanliness so so.
Construction noise throughout stay. Rooms cleanliness so so.
8
David
31 ago 2025
·
Se alojó 10 noches
Resort was amazing along with the people. Only downside is the restaurants are very hot. And construction near by smells and sometimes there is noise.
Resort was amazing along with the people. Only downside is the restaurants are very hot. And construction near by smells and sometimes there is noise.
4
Ivo
16 ago 2025
·
Se alojó 7 noches
I honestly picked up the wrong hotel. They are blaming the sea grass for the odor, while in reality it is the broken sewer lines right in between the hotel and the next door new Serenade construction. This brings lots of discomfort if you are facing the construction side, and of course: it beings mosquitoes bigger than me!!!
I honestly picked up the wrong hotel. They are blaming the sea grass for the odor, while in reality it is the broken sewer lines right in between the hotel and the next door new Serenade construction. This brings lots of discomfort if you are facing the construction side, and of course: it beings mosquitoes bigger than me!!!
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Comida
La calidad de la oferta gastronómica es variable: algunos disfrutan de los buffets y de varios restaurantes a la carta (especialmente el teppanyaki/japonés y el italiano), pero muchos encuentran la comida insípida o repetitiva, tienen dificultades con las reservas e informan sobre comedores calurosos debido a la falta de aire acondicionado y problemas ocasionales de higiene en el buffet.
Reseñas de huéspedes relacionadas
6
Gemny
18 sept 2025
·
Se alojó 7 noches
Para ser un hotel del 2020 esta muy abandonado no tienen aire en los restaurantes, la comida estaba buena y bastante variedad
Para ser un hotel del 2020 esta muy abandonado no tienen aire en los restaurantes, la comida estaba buena y bastante variedad
2
Fatima
3 nov 2025
·
Se alojó 3 noches
The food terrible
The food terrible
10
Theodore
1 oct 2025
·
Se alojó 5 noches
Excellent resort. Food was better than average in the DR. Wait staff was very friendly. Jose and Hector at pool bar close to beach were awesome! Fun shows. Great choice of restaurants with good service. Lobby bar service was excellent as well as service personnel waiting on everyone sitting in lobby. As usual at all-inclusive resorts, sales people pressure you to buy premium service. They were pushy but not obnoxious like we have experienced at other places like Catalonia. Very nice vacation. Did not skimp on drinks. Beach was full of saugassum, but not not resorts fault. They were out cleaning every day. Minus seaweed beach was nice with lots of chairs and palm trees for shade. Beds were very comfortable and clean.
Excellent resort. Food was better than average in the DR. Wait staff was very friendly. Jose and Hector at pool bar close to beach were awesome! Fun shows. Great choice of restaurants with good service. Lobby bar service was excellent as well as service personnel waiting on everyone sitting in lobby. As usual at all-inclusive resorts, sales people pressure you to buy premium service. They were pushy but not obnoxious like we have experienced at other places like Catalonia. Very nice vacation. Did not skimp on drinks. Beach was full of saugassum, but not not resorts fault. They were out cleaning every day. Minus seaweed beach was nice with lots of chairs and palm trees for shade. Beds were very comfortable and clean.
6
Awilda Acevedo
19 ago 2025
·
Se alojó 7 noches
There was a very strong bad smell around the property that would make me want to throw up literally. Lots of mosquitoes. Especially in the elevator . Poor hygiene at the Buffet area. There were birds eating the pastries and bread . There were flies covering the desserts. They should find a way to jeep all the food covered . Anyways , I endep up with a bug in my stomach . I couldn’t eat. Some of the restrooms were in bad condition . The only thing positive about this property was that is definitely a kids friendly property . I wouldn’t come back .
There was a very strong bad smell around the property that would make me want to throw up literally. Lots of mosquitoes. Especially in the elevator . Poor hygiene at the Buffet area. There were birds eating the pastries and bread . There were flies covering the desserts. They should find a way to jeep all the food covered . Anyways , I endep up with a bug in my stomach . I couldn’t eat. Some of the restrooms were in bad condition . The only thing positive about this property was that is definitely a kids friendly property . I wouldn’t come back .
8
Soraya
23 sept 2025
·
Se alojó 4 noches
Serenade had everything you need for an all inclusive. Dinner at Nikie Sushi or Tapenyaki was the best.
Serenade had everything you need for an all inclusive. Dinner at Nikie Sushi or Tapenyaki was the best.
8
Barbara N
28 nov 2025
·
Se alojó 6 noches
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
6
Javier
3 nov 2025
·
Se alojó 5 noches
Staff and service were great! Very welcoming and always willing to meet your needs. The area of improvement for us was the food. It lacked flavor, seasoning, variety and at times temperature. We are not complicated with food and eat most things so to us this was a standout.
Staff and service were great! Very welcoming and always willing to meet your needs. The area of improvement for us was the food. It lacked flavor, seasoning, variety and at times temperature. We are not complicated with food and eat most things so to us this was a standout.
10
Diana
27 nov 2025
·
Se alojó 5 noches
El hotel estuvo excelente, la comida divina tienen un buffet bien variado. Realmente dude por los reviews que había visto pero nada que ver es un tremendo lugar. Los empleados excelentes todos!!! En el bar de la piscina Alejandro los atendió en todo momento
El hotel estuvo excelente, la comida divina tienen un buffet bien variado. Realmente dude por los reviews que había visto pero nada que ver es un tremendo lugar. Los empleados excelentes todos!!! En el bar de la piscina Alejandro los atendió en todo momento
6
Bridger
13 nov 2025
·
Se alojó 6 noches
Food was very bland and overall not very good.
Food was very bland and overall not very good.
6
Amber
27 oct 2025
·
Se alojó 7 noches
We had a great time when we stayed in August. Of course it’s summer and it’s hot but some of the restaurants had NO air conditioning. The hotel is in need of paint or pressure washing. Buffet was okay, the restaurants were all delicious with great service. The app to make reservations for dinner was awful!!! I recommend you go to the front desk to make your dinner reservations. Overall it was a fun trip!
We had a great time when we stayed in August. Of course it’s summer and it’s hot but some of the restaurants had NO air conditioning. The hotel is in need of paint or pressure washing. Buffet was okay, the restaurants were all delicious with great service. The app to make reservations for dinner was awful!!! I recommend you go to the front desk to make your dinner reservations. Overall it was a fun trip!
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10
Elvi
12 ago 2026
·
Se alojó 3 noches
Fue muy buena; creo que deberían mejorar un poco la gastronomía
Fue muy buena; creo que deberían mejorar un poco la gastronomía
8
Ruth
28 jun 2026
·
Se alojó 2 noches
El hotel fue muy bueno, es pequeño, lo que permite que todo esté más cerca. La piscina y los juegos acuáticos buenísimos, lo disfruté mucho con mis hijos. La comida 10/10. Excelente servicio y variedad de alimentos. Los del bar igualmente, muy amables. Los animadores bien. Creo que pueden mejorar la experiencia del teatro. Enriquecerlo con otras actividades. La fiesta en la playa de blanco fue perfecta! La habitación fue muy linda, espaciosa y limpia. Nos quedamos en una Master suite del área premium, muy cómoda y hermosa vista. Mejorar en el servicio del sport bar, poco personal.
El hotel fue muy bueno, es pequeño, lo que permite que todo esté más cerca. La piscina y los juegos acuáticos buenísimos, lo disfruté mucho con mis hijos. La comida 10/10. Excelente servicio y variedad de alimentos. Los del bar igualmente, muy amables. Los animadores bien. Creo que pueden mejorar la experiencia del teatro. Enriquecerlo con otras actividades. La fiesta en la playa de blanco fue perfecta! La habitación fue muy linda, espaciosa y limpia. Nos quedamos en una Master suite del área premium, muy cómoda y hermosa vista. Mejorar en el servicio del sport bar, poco personal.
10
astrid zamira
17 jun 2026
·
Se alojó 7 noches
estubo bien aunque el aseo de habitaciones no se hizo todos los dias
estubo bien aunque el aseo de habitaciones no se hizo todos los dias
10
Keyla
17 jun 2026
·
Se alojó 3 noches
Excelente hotel. El personal súper atento, muy amable y serviciales.
Excelente hotel. El personal súper atento, muy amable y serviciales.
6
Janet
15 jun 2026
·
Se alojó 6 noches
El personal muy cordial, el lugar está limpio pero bastante deteriorado falta de mantenimiento, puerta caídas en los baños, los elevadores funciona cuando quieren, las habitaciones con toallas y sábanas viejas pero muy viejas
El personal muy cordial, el lugar está limpio pero bastante deteriorado falta de mantenimiento, puerta caídas en los baños, los elevadores funciona cuando quieren, las habitaciones con toallas y sábanas viejas pero muy viejas
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Punta Cana?
¿Cómo suelen ser las tarifas de las habitaciones en el Serenade Punta Cana Beach & Spa Resort en La Altagracia, Punta Cana?
En los próximos 60–90 días, las tarifas de las habitaciones en el Serenade Punta Cana Beach & Spa Resort en La Altagracia, Punta Cana suelen rondar los 240 US$ por noche para dos personas, con un rango de 228 US$ a 327 US$.
¿Cuál es la mejor época para visitar el Serenade Punta Cana Beach & Spa Resort para evitar multitudes?
Marzo es el mes más concurrido en el Serenade Punta Cana Beach & Spa Resort en La Altagracia, Punta Cana, mientras que la demanda disminuye en primavera y principios de verano. Junio es el mes más tranquilo en cuanto a multitudes, lo que lo convierte en el momento más relajado para visitar si prefiere menos gente y un acceso más fácil a las instalaciones del lugar.
¿Qué mes tiene las tarifas más bajas en el Serenade Punta Cana Beach & Spa Resort?
Septiembre es el mes más económico para alojarse en el Serenade Punta Cana Beach & Spa Resort en La Altagracia, Punta Cana, con un promedio de 235 US$ por noche; marzo es el más caro, con 568 US$. Las tarifas más bajas de septiembre se producen a pesar de que junio es el mes más tranquilo en cuanto a multitudes.
¿Qué hay cerca del Serenade Punta Cana Beach & Spa Resort — ¿qué puedo hacer en la zona?
El Serenade Punta Cana Beach & Spa Resort en La Altagracia, Punta Cana está cerca de atracciones de playa como la Laguna de Bávaro y la playa Cabeza de Toro, y ofrece excursiones familiares como el Parque Manatí Bavaro y el Cocotal Golf and Country Club. El entorno es adecuado para la relajación en la playa y el spa, con fácil acceso a tiendas y entretenimiento en el centro de Punta Cana.
¿Cómo se comparan los precios del Serenade Punta Cana Beach & Spa Resort con otros hoteles en Punta Cana?
El Serenade Punta Cana Beach & Spa Resort en La Altagracia, Punta Cana es más económico que 10 de 16 hoteles comparables cercanos, con una mediana típica de 297 US$ por noche frente a aproximadamente 375 US$ para sus competidores.
¿Cómo ha variado el precio por noche en Serenade Punta Cana Beach & Spa Resort en Punta Cana en comparación con el de las últimas semanas?
El precio actual en Serenade Punta Cana Beach & Spa Resort en Punta Cana es de 240 US$ por noche para 2 huéspedes, una tarifa baja para este hotel: aproximadamente un 15 % por debajo de su media de 283 US$ en los últimos 60 días. La mayoría de las noches durante ese período tuvieron un precio comprendido entre 210 US$ y 389 US$.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-20: 208.2933901874542USD
- 2026-09-21: 232.86569358924862USD
- 2026-09-22: 241.36082807739257USD
- 2026-09-23: 242.0749234169769USD
- 2026-09-24: 231.9100472062683USD
- 2026-09-25: 241.459174859848USD
- 2026-09-26: 250.90268958984373USD
- 2026-09-27: 193.81724105918883USD
- 2026-09-28: 184.2953395488739USD
- 2026-09-29: 184.2953395488739USD
- 2026-09-30: 220.91432715225218USD
- 2026-10-01: 266.4946553638458USD
- 2026-10-02: 261.89842715263364USD
- 2026-10-03: 222.4045514170074USD
- 2026-10-04: 212.8718469932556USD
- 2026-10-05: 218.0462849505615USD
- 2026-10-06: 222.4045514170074USD
- 2026-10-07: 203.34994548294065USD
- 2026-10-08: 212.8718469932556USD
- 2026-10-09: 231.94804124542233USD
- 2026-10-10: 339.39879078048705USD
- 2026-10-11: 231.94804124542233USD
- 2026-10-12: 222.4045514170074USD
- 2026-10-13: 203.34994548294065USD
- 2026-10-14: 212.8718469932556USD
- 2026-10-15: 250.99187928359984USD
- 2026-10-16: 303.40554924407957USD
- 2026-10-17: 303.40554924407957USD
- 2026-10-18: 231.94804124542233USD
- 2026-10-19: 239.54774202369688USD
- 2026-10-20: 222.4045514170074USD
- 2026-10-21: 222.4045514170074USD
- 2026-10-22: 218.0462849505615USD
- 2026-10-23: 303.40554924407957USD
- 2026-10-24: 303.7405271044922USD
- 2026-10-25: 212.8718469932556USD
- 2026-10-26: 212.8718469932556USD
- 2026-10-27: 204.89054248992917USD
- 2026-10-28: 212.8718469932556USD
- 2026-10-29: 242.0749234169769USD
- 2026-10-30: 382.0856365420532USD
- 2026-10-31: NO DATA
- 2026-11-01: 234.04146027648923USD
- 2026-11-02: 233.73521431388852USD
- 2026-11-03: 233.73521431388852USD
- 2026-11-04: 249.60999931114193USD
- 2026-11-05: 249.60999931114193USD
- 2026-11-06: 271.0289025157928USD
- 2026-11-07: 340.65108831802365USD
- 2026-11-08: 313.6615586224365USD
- 2026-11-09: 255.68237473297117USD
- 2026-11-10: 249.60999931114193USD
- 2026-11-11: 249.60999931114193USD
- 2026-11-12: 249.60999931114193USD
- 2026-11-13: 271.0289025157928USD
- 2026-11-14: 277.617121431427USD
- 2026-11-15: 249.60999931114193USD
- 2026-11-16: 252.8719188883209USD
- 2026-11-17: 241.87619883430477USD
- 2026-11-18: 228.19111361526487USD
- 2026-11-19: 233.73521431388852USD
- 2026-11-20: 271.0289025157928USD
Si tienes previsto llegar después de las 12:00, ponte en contacto con el alojamiento con antelación a través de los datos que figuran en la confirmación de reserva. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Para reservar cunas o camas infantiles, ponte en contacto con el alojamiento con antelación.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito, pagos con el móvil y efectivo.
- Las opciones de pago por móvil incluyen Google Pay y Apple Pay.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de monóxido de carbono, extintor, detector de humo, sistema de seguridad y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Piscina disponible de 08:00 a 18:30.
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el alojamiento antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Algunas actividades o instalaciones pueden tener acceso limitado. Se invita a los huéspedes a ponerse en contacto con el alojamiento utilizando los datos de contacto que aparecen en la confirmación de la reserva.
- Para acceder a este alojamiento, no es necesario el coche.
- Mascotas: 6000 DOP por mascota, por noche
- No se cobran tasas por los animales de servicio
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Habitaciones para no fumadores
Guardería infantil/Niñera
Servicio de habitaciones
Actividades
Piscina
Playa privada
Jardín
Campo de golf (cercano)
Playa (cercana)
Windsurf
Karaoke
Zona de juegos
Canoas
Piscina infantil
Piscina al aire libre
Música en directo
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
Water Park
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Parking Onsite
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Tratamientos corporales
Tratamientos faciales
Club infantil
Habitación familiar
Servicios
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Caja fuerte
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Internet
WiFi gratuito