Grand Velas Riviera Maya
1425 US$
/ noche
Promedio para noviembre
Precios para Grand Velas Riviera Maya
Selecciona fechas para ver precios y disponibilidad
1425 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En Grand Velas Riviera Maya, los precios por noche son de 1021 US$ de media en el mes más barato (agosto) y de 3530 US$ en el mes más caro (diciembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 1209 US$ |
| febrero | 1262 US$ |
| marzo | 1097 US$ |
| abril | 1197 US$ |
| mayo | 1071 US$ |
| junio | 1046 US$ |
| julio | 1022 US$ |
| agosto | 1021 US$ |
| septiembre | 1049 US$ |
| octubre | 1031 US$ |
| noviembre | 1425 US$ |
| diciembre | 3530 US$ |
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nov · 1425 US$
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Más caro: diciembre (aprox. 3530 US$)
Más barato: agosto (aprox. 1021 US$)
Acerca de esta propiedad
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 3 piscinas al aire libre, un gimnasio y un karaoke. Estarás en la playa en un abri...
Servicios
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 3 piscinas al aire libre, un gimnasio y un karaoke. Estarás en la playa en un abrir y cerrar de ojos gracias al servicio de transporte gratuito.
Servicios empresariales
Tendrás un centro de negocios, un servicio de limusina o coche con chófer y tintorería a tu disposición.
Comida
Toma algo de cocina fusión en Cocina de Autor (+12), un restaurante en primera línea de playa, o aprovecha el servicio de habitaciones las 24 horas. Disfruta de un detalle de bienvenida gratuito organizado por la recepción todos los días, donde podrás conocer a otros huéspedes mientras tomas un bocado. Visita uno de los 6 bares con salón, 2 bares en la playa y 3 bares junto a la piscina para tomar un refresco.
Habitaciones
En las 539 habitaciones, equipadas con bañera de hidromasaje privada cubierta y Smart TV, te espera una estancia inolvidable. Las camas cuentan con colchones con una capa de acolchado adicional, edredón de plumas y ropa de cama de alta calidad para descansar plácidamente. Las habitaciones disponen de balcón o patio. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El baño privado con bañera y ducha independientes está provisto de bañera de hidromasaje y cabezal de ducha tipo lluvia.
Ubicación
Si optas por alojarte en Grand Velas Riviera Maya - All Inclusive, estarás en pleno centro de Playa del Carmen y a solo 8 min en coche de Campo de golf El Camaleón Mayakoba.
Qué hay cerca
Playa Xcalacoco(1.2 millas)
Sitio de buceo Chun-Zumbul(1.3 millas)
Parque ecológico Tres Ríos(2.3 millas)
Playa Punta Esmeralda(2.9 millas)
Club de golf Gran Coyote Golf(2.9 millas)
Campo de golf El Camaleón Mayakoba(3 millas)
Plaza 28 de Julio(4.4 millas)
Iglesia de Guadalupe(5.3 millas)
Playa 88(5.4 millas)
Playa Avenida Colosio(5.6 millas)
Temazcal Natura(5.7 millas)
Plaza Las Américas(6 millas)
Super Chedraui Selecto Avenida 10(6.2 millas)
Estadio Mario Villanueva Madrid(6.3 millas)
Playa Mamitas(6.3 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(26.7 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(30.9 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Ubicación
Carretera Cancun Tulum Km 62, Playa del Carmen, Estado de Quintana Roo, México
Playa Xcalacoco (1.2 millas)
Sitio de buceo Chun-Zumbul (1.3 millas)
Parque ecológico Tres Ríos (2.3 millas)
Playa Punta Esmeralda (2.9 millas)
Club de golf Gran Coyote Golf (2.9 millas)
Campo de golf El Camaleón Mayakoba (3 millas)
Opciones de habitación
6
Ambassador Suite Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles Grandes
Capacidad: 3
1270 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientesPatioBañera de hidromasaje privada interior
6
Nature View Suite Zen Experience
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles Grandes
Capacidad: 3
1184 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientesPatioBañera de hidromasaje privada interior
5
Ambassador Pool Suite Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
1270 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientesPatioPiscina de inmersión
12
Grand Class Pool Suite Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Individuales
Capacidad: 3
1377 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientesPatioPiscina de inmersión
6
Ambassador Two Bedrooms Family Suite Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
y 2 Camas Dobles Grandes
Capacidad: 6
2540 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientesPatioBañera de hidromasaje privada interior
7
Zen Grand Two Bedroom Family Suite Nature View
Detalles de la oferta
1 Cama Doble Extragrande
y 2 Camas Dobles Grandes
Capacidad: 6
2368 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientesPatioBañera de hidromasaje privada interior
7
Nature View Suite with Pool Zen Experience
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles Grandes
Capacidad: 3
1184 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientesPatioPiscina de inmersión
Reseñas de los huéspedes sobre Grand Velas Riviera Maya
9.4
Genial
Basado en 993 comentarios verificados
¿Quién se queda aquí?
Trabajo
12%
Pareja
34%
Familia
45%
Grupo
6%
Solo/a
0%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Grand Velas Riviera Maya - Todo Incluido, los huéspedes destacan con frecuencia la atención impecable, la excelente oferta gastronómica y las instalaciones inmaculadas y exuberantes, al tiempo que señalan inconvenientes recurrentes como una playa rocosa y con algas, un servicio a veces lento en la piscina y frustraciones con las reservas o la gestión de problemas específicos.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En el Grand Velas Riviera Maya - Todo Incluido, los huéspedes destacan con frecuencia la atención impecable, la excelente oferta gastronómica y las instalaciones inmaculadas y exuberantes, al tiempo que señalan inconvenientes recurrentes como una playa rocosa y con algas, un servicio a veces lento en la piscina y frustraciones con las reservas o la gestión de problemas específicos.
Las piscinas y el spa reciben elogios (el spa puede ser caro), y se agradecen las comodidades familiares como el club infantil, aunque el entretenimiento para adultos es limitado y la zona infantil ha estado en obras en ocasiones. Las habitaciones son espaciosas y lujosas, con muchas vistas impresionantes, pero algunos huéspedes informaron de habitaciones más pequeñas de lo esperado o vistas que no coincidían con las solicitadas, así como de fallos aislados de mantenimiento o limpieza. La mayoría de las comidas son excelentes en los restaurantes de especialidades, pero las opciones diurnas o el buffet y la cafetería reciben opiniones diversas, las reservas en el restaurante con estrella Michelin pueden ser solo para horarios nocturnos y algunos huéspedes informaron de enfermedades transmitidas por alimentos. Espere una estancia pulida, centrada en la gastronomía y la piscina, en un resort de lujo situado en una playa con complicaciones.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las hermosas piscinas y un spa de primera categoría reciben elogios frecuentes (aunque el spa es caro), y se agradece el club infantil, apto para familias; sin embargo, el entretenimiento para adultos es limitado, la zona infantil ha tenido cierres y las tumbonas de la piscina pueden ser escasas.
Reseñas de huéspedes relacionadas
10
Maria
8 may 2025
·
Se alojó 4 noches
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
8
jordan
3 abr 2025
·
Se alojó 5 noches
Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.
Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.
10
Igor
6 jun 2024
·
Se alojó 5 noches
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
10
Abigail
30 abr 2025
·
Se alojó 5 noches
We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
10
Amber
24 nov 2024
·
Se alojó 3 noches
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
10
COREY
30 nov 2025
·
Se alojó 4 noches
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
8
natalia
16 abr 2022
·
Se alojó 1 noche
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
10
Leticia
28 jul 2025
·
Se alojó 7 noches
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
10
John
5 jul 2025
·
Se alojó 3 noches
When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.
When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.
10
Claudia
9 mar 2025
·
Se alojó 7 noches
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las habitaciones y los terrenos son generalmente impecables y están bien mantenidos; algunas reseñas mencionaron fallas en el servicio de limpieza, un lavabo sucio o un problema con hormigas.
Reseñas de huéspedes relacionadas
10
William
19 abr 2025
·
Se alojó 6 noches
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
10
Dominic
1 jun 2025
·
Se alojó 6 noches
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
10
Oldemar
17 mar 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
8
David
6 ago 2024
·
Se alojó 4 noches
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
10
Mitchel
16 jul 2025
·
Se alojó 7 noches
We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.
We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.
10
Victoria s
27 ene 2026
·
Se alojó 3 noches
Impecable
Impecable
2
Yuriy
16 ene 2025
·
Se alojó 5 noches
Great property. Initially I visited Grand Velas in Cabo. That experience was A . This hotel was waaaaaay worse. Room was not super clean when I arrived. sink was dirty. service is terrible. takes forever to receive a waiter. waited as much as 40 minutes during dinner to get food. very slow and inattentive. not going there again. bad experience.
Great property. Initially I visited Grand Velas in Cabo. That experience was A . This hotel was waaaaaay worse. Room was not super clean when I arrived. sink was dirty. service is terrible. takes forever to receive a waiter. waited as much as 40 minutes during dinner to get food. very slow and inattentive. not going there again. bad experience.
10
Fadi
7 may 2025
·
Se alojó 3 noches
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Oldemar
25 abr 2025
·
Se alojó 3 noches
It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
10
Fernanda
19 nov 2025
·
Se alojó 3 noches
Todo el personal es muy amable! Excelente opción! Habitación impecable, comida buena, y bebidas premium! Sin duda uno de mis hoteles preferidos
Todo el personal es muy amable! Excelente opción! Habitación impecable, comida buena, y bebidas premium! Sin duda uno de mis hoteles preferidos
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las suites son espaciosas, elegantes y cómodas, con vistas atractivas en muchas áreas; algunos huéspedes informaron de habitaciones más pequeñas de lo esperado, asignación de vistas que no coincidían al registrarse y una distribución muy dispersa.
Reseñas de huéspedes relacionadas
10
William
19 abr 2025
·
Se alojó 6 noches
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
10
Anthony
19 nov 2024
·
Se alojó 3 noches
The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.
The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.
8
Maggie
19 ago 2024
·
Se alojó 5 noches
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
10
Jennifer
20 nov 2025
·
Se alojó 3 noches
Absolutely incredible! The staff, the rooms, the food- everything was perfection
Absolutely incredible! The staff, the rooms, the food- everything was perfection
10
Oldemar
17 mar 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
10
Anamaria
13 dic 2024
·
Se alojó 5 noches
Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
8
ALI
30 jul 2025
·
Se alojó 4 noches
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
10
COREY
30 nov 2025
·
Se alojó 4 noches
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
10
Fadi
7 may 2025
·
Se alojó 3 noches
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Jennifer
22 abr 2025
·
Se alojó 5 noches
Lovely beach and gorgeous rooms. Excellent friendly service.
Lovely beach and gorgeous rooms. Excellent friendly service.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es ampliamente elogiado por ser cálido, atento y altamente personalizado a través de conserjes dedicados; aun así, los huéspedes informaron de un servicio de piscina a veces lento o vacilante, horarios limitados de conserjería, barreras idiomáticas y un seguimiento inconsistente por parte de la gerencia.
Reseñas de huéspedes relacionadas
10
Dominic
1 jun 2025
·
Se alojó 6 noches
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
8
Elizabeth Salomon
28 nov 2025
·
Se alojó 3 noches
This place it’s the best hotel in the world just my concierge this time was really bad. He never let me know about the activities on time and game me any information. The rest was excellent
This place it’s the best hotel in the world just my concierge this time was really bad. He never let me know about the activities on time and game me any information. The rest was excellent
8
ALI
30 jul 2025
·
Se alojó 4 noches
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
10
Alejandro
9 ene 2025
·
Se alojó 4 noches
Perfect except for service around pool
Perfect except for service around pool
10
Fadi
7 may 2025
·
Se alojó 3 noches
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Adnan
31 jul 2025
·
Se alojó 3 noches
The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.
The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.
10
Khulkar
16 may 2025
·
Se alojó 3 noches
Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.
Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.
10
Rachael
20 may 2023
·
Se alojó 10 noches
Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication
Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication
10
Luis
20 ago 2024
·
Se alojó 5 noches
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
8
Bailey
4 sept 2023
·
Se alojó 3 noches
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Ubicación frente a la playa en medio de una exuberante vegetación, pero el océano a menudo es rocoso o se ve afectado por las algas y puede ser difícil para nadar.
Reseñas de huéspedes relacionadas
8
Karen
17 jun 2025
·
Se alojó 2 noches
The ocean was not in good conditions to swim
The ocean was not in good conditions to swim
10
Oldemar
17 mar 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
10
Rosa
7 jul 2024
·
Se alojó 4 noches
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
10
Joanne
2 abr 2024
·
Se alojó 5 noches
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
10
Amber
24 nov 2024
·
Se alojó 3 noches
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
8
Ivan
7 jun 2025
·
Se alojó 8 noches
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
8
natalia
16 abr 2022
·
Se alojó 1 noche
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
10
Jennifer
22 abr 2025
·
Se alojó 5 noches
Lovely beach and gorgeous rooms. Excellent friendly service.
Lovely beach and gorgeous rooms. Excellent friendly service.
10
David
19 mar 2025
·
Se alojó 4 noches
Great property, great beach, the ocean is rocky which is unfortunately.
Great property, great beach, the ocean is rocky which is unfortunately.
10
Leticia
28 jul 2025
·
Se alojó 7 noches
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Los restaurantes de especialidades y las bebidas de primera calidad reciben críticas excelentes, pero las opciones diurnas o el buffet y la cafetería son variados, las reservas en el restaurante con estrella Michelin pueden ser difíciles de conseguir a horas tempranas y algunos huéspedes informaron de intoxicación alimentaria.
Reseñas de huéspedes relacionadas
10
Maria
8 may 2025
·
Se alojó 4 noches
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
4
Jose Maria
10 ago 2024
·
Se alojó 4 noches
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.
10
Amber
24 nov 2024
·
Se alojó 3 noches
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
10
Joseph Urba Rupp
14 jul 2024
·
Se alojó 6 noches
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
10
COREY
30 nov 2025
·
Se alojó 4 noches
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
10
Fadi
7 may 2025
·
Se alojó 3 noches
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
8
Ivan
7 jun 2025
·
Se alojó 8 noches
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
10
YAIR FRANCISCO
20 jun 2024
·
Se alojó 4 noches
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
10
Claudia
9 mar 2025
·
Se alojó 7 noches
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
2
david
26 jun 2024
·
Se alojó 7 noches
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
CHRISTIAN
10 ago 2026
·
Se alojó 5 noches
de los mejores hoteles que he visitado en la riviera maya. personal, instalaciones, servicios, restaurantes. lo mejor
de los mejores hoteles que he visitado en la riviera maya. personal, instalaciones, servicios, restaurantes. lo mejor
8
Shadai
16 jun 2026
·
Se alojó 4 noches
La habitación limpia y muy amplia, el spa para niños con una atención de lujo muchos detalles para lo pequeñitos y un ambiente súper familiar, la experiencia culinaria de los restaurantes es de otro nivel TOP TOP. Mi única sugerencia sería una mejor comunicación por parte de la concierges, sobre todo la del turno AM, ya que tuvimos temas con las reservas y actividades. También podrían mejorar los tiempos de atención el servicio de bebidas.
La habitación limpia y muy amplia, el spa para niños con una atención de lujo muchos detalles para lo pequeñitos y un ambiente súper familiar, la experiencia culinaria de los restaurantes es de otro nivel TOP TOP. Mi única sugerencia sería una mejor comunicación por parte de la concierges, sobre todo la del turno AM, ya que tuvimos temas con las reservas y actividades. También podrían mejorar los tiempos de atención el servicio de bebidas.
10
Blanca Deyanira Valdez
12 jun 2026
·
Se alojó 7 noches
Todo excelente, el Personal , los alimentos la limpieza la playa muy limpia
Todo excelente, el Personal , los alimentos la limpieza la playa muy limpia
10
Yolanda
22 mar 2026
·
Se alojó 3 noches
Todo muy bien
Todo muy bien
10
Ziad
15 feb 2026
·
Se alojó 3 noches
Es un lugar muy hermoso . El único que no me gustó fue la comida en todo el resort !! Si lo comparamos con grand velas los cabos o Riviera Nayarit en estos dos la comida mucho más rica
Es un lugar muy hermoso . El único que no me gustó fue la comida en todo el resort !! Si lo comparamos con grand velas los cabos o Riviera Nayarit en estos dos la comida mucho más rica
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:59
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Playa del Carmen?
¿Cuál es el precio habitual de las habitaciones en el Grand Velas Riviera Maya - All Inclusive en Playa del Carmen?
En los próximos 60–90 días, el precio de las habitaciones en el Grand Velas Riviera Maya - All Inclusive en Playa del Carmen suele rondar los 1364 US$ por noche para dos personas, con un rango de precios de 882 US$ a 23.930 US$.
¿Cuál es la mejor época para visitar el Grand Velas Riviera Maya - All Inclusive si quiero evitar multitudes?
Diciembre es el mes más concurrido en el Grand Velas Riviera Maya - All Inclusive en Playa del Carmen, mientras que septiembre es el más tranquilo; planifique su visita para septiembre para encontrar menos multitudes y mayor disponibilidad.
¿Qué mes tiene las tarifas más bajas en el Grand Velas Riviera Maya - All Inclusive?
Octubre es el mes más barato para alojarse en el Grand Velas Riviera Maya - All Inclusive en Playa del Carmen, con un promedio de 1060 US$ por noche; diciembre es el mes más caro, con 3972 US$. Septiembre es el mes más tranquilo en cuanto a multitudes, por lo que el mes menos concurrido no siempre coincide con las tarifas más bajas.
¿Qué atracciones cercanas y qué tipo de viajeros son ideales para el Grand Velas Riviera Maya - All Inclusive?
El Grand Velas Riviera Maya - All Inclusive en Playa del Carmen se encuentra en Quintana Roo, cerca de playas y atracciones al aire libre como Mamitas Beach, Punta Esmeralda Beach y el parque ecológico Tres Rios, lo que lo hace ideal para familias y parejas que buscan una estancia lujosa y centrada en la playa con opciones de spa y golf cerca.
¿Cómo se comparan los precios de este hotel con los de otros hoteles cercanos?
El Grand Velas Riviera Maya - All Inclusive en Playa del Carmen es más barato que 3 de 18 hoteles comparables en los alrededores, con una mediana típica de 1122 US$ por noche frente a aproximadamente 910 US$ para sus competidores en Playa del Carmen.
¿Cómo ha variado el precio por noche en Grand Velas Riviera Maya en Playa del Carmen en comparación con el de las últimas semanas?
El precio actual en Grand Velas Riviera Maya en Playa del Carmen es de 992 US$ por noche para 2 huéspedes, una tarifa habitual para este hotel: dentro del 10 % de su media de 1085 US$ en los últimos 60 días. La mayoría de las noches durante ese período tuvieron un precio comprendido entre 993 US$ y 1371 US$.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-11-02: 1109.200287975952USD
- 2026-11-03: 1006.2267223001098USD
- 2026-11-04: 1006.2893545083007USD
- 2026-11-05: 1006.9408797361449USD
- 2026-11-06: 1004.7822200416259USD
- 2026-11-07: 621.6783510447387USD
- 2026-11-08: 987.8834765415648USD
- 2026-11-09: 987.8834765415648USD
- 2026-11-10: 1037.9107650057372USD
- 2026-11-11: 1045.6733339537352USD
- 2026-11-12: 1045.6733339537352USD
- 2026-11-13: 1037.9107650057372USD
- 2026-11-14: 1037.9107650057372USD
- 2026-11-15: 1036.8533256958008USD
- 2026-11-16: 1037.9107650057372USD
- 2026-11-17: 1006.7957396680907USD
- 2026-11-18: 1077.0179196531371USD
- 2026-11-19: 1077.5376918497923USD
- 2026-11-20: 1084.8252258927USD
- 2026-11-21: 1006.7957396680907USD
- 2026-11-22: 1074.3401024728394USD
- 2026-11-23: 1088.8255593731078USD
- 2026-11-24: 1077.501287305664USD
- 2026-11-25: 1222.941880677246USD
- 2026-11-26: 1005.4551235477294USD
- 2026-11-27: 1096.3206607886352USD
- 2026-11-28: 1006.7957396680907USD
- 2026-11-29: 1096.3206607886352USD
- 2026-11-30: 1006.7957396680907USD
- 2026-12-01: 1108.1130693391112USD
- 2026-12-02: 1129.0231428141478USD
- 2026-12-03: 1096.3206607886352USD
- 2026-12-04: 1005.4551235477294USD
- 2026-12-05: 1078.6252519926757USD
- 2026-12-06: 1107.7191762697144USD
- 2026-12-07: 1123.3423947011108USD
- 2026-12-08: 1096.3206607886352USD
- 2026-12-09: 1072.927906685974USD
- 2026-12-10: 1108.4103161984863USD
- 2026-12-11: 1100.3239995222168USD
- 2026-12-12: 1136.1369868838499USD
- 2026-12-13: 1107.7191762697144USD
- 2026-12-14: 1096.3206607886352USD
- 2026-12-15: 1096.9507394370116USD
- 2026-12-16: 1126.0257442792968USD
- 2026-12-17: 1097.8446656538085USD
- 2026-12-18: 1153.5759929431151USD
- 2026-12-19: 2252.219509531494USD
- 2026-12-20: 2318.5252299201657USD
- 2026-12-21: 2358.958998940185USD
- 2026-12-22: 2366.6300442687984USD
- 2026-12-23: 2366.6300442687984USD
- 2026-12-24: 5572.939299908203USD
- 2026-12-25: 3393.0625179819335USD
- 2026-12-26: 1539.8842131365966USD
- 2026-12-27: 6555.808443228027USD
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: 13247.374554101561USD
- 2026-12-31: 13247.374554101561USD
- 2027-01-01: 3182.744792298584USD
- 2027-01-02: 3152.1316442409666USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. Si tienes dudas, ponte en contacto con el alojamiento a través los datos que aparecen en la confirmación de la reserva. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Se aplican cargos adicionales en las reservas de habitaciones comunicadas/contiguas. Asimismo, estas reservas están sujetas a disponibilidad. Las habitaciones de este alojamiento se clasifican en tres secciones. Las "Suites con vistas a la naturaleza" están ubicadas en la sección Zen Grand, a 1207 metros de la playa y cerca del centro de convenciones, el spa y la piscina. Se ofrece un servicio ininterrumpido de transporte hasta la playa y las demás secciones del alojamiento. Las "Suites Ambassador" se distribuyen alrededor de la piscina infinita principal del complejo turístico. Las instalaciones Grand Class Ambiance (los restaurantes y la piscina) están reservadas para mayores de 12 años.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Transacciones sin efectivo disponibles
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo y sistema de seguridad.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- La cena de gala de Nochevieja tiene un coste adicional que se incluye en el precio total mostrado para estancias del día 31 de diciembre.
- Este alojamiento no acepta mascotas ni perros guía.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
- El registro de entrada temprana tiene un coste adicional (servicio sujeto a disponibilidad).
- Cargo por registro de salida tardía: 65 USD
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Sala de vapor
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Tratamientos corporales
Tratamientos faciales
Club infantil
Bar en la piscina
Mesas y zona de picnic
Desayuno en la habitación
Habitaciones antialérgicas disponibles
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Servicios
Centro de negocios
Mostrador turístico
Servicio de tintorería
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Alquiler de bicicletas
Consigna de equipajes
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Playa privada
Jardín
Campo de golf (cercano)
Playa (cercana)
Ciclismo
Karaoke
Billares
Minigolf
Zona de juegos
Senderismo
Piscina al aire libre
Música en directo
Bicycle Tour Information
Evening Entertainment
Pool (Infinity)
Muebles de exterior
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Servicio de aparcacoches
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito