Grand Velas Riviera Maya - All Inclusive
US$ 1.425
/noite
Média para novembro
Preços para Grand Velas Riviera Maya - All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 1.425
/noite
Média para novembro
Preços médios mensais
Em Grand Velas Riviera Maya - All Inclusive, o preço por noite é, em média, US$ 1.021 no mês mais barato (agosto) e US$ 3.530 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 1.209 |
| fevereiro | US$ 1.262 |
| março | US$ 1.097 |
| abril | US$ 1.197 |
| maio | US$ 1.071 |
| junho | US$ 1.046 |
| julho | US$ 1.022 |
| agosto | US$ 1.021 |
| setembro | US$ 1.049 |
| outubro | US$ 1.031 |
| novembro | US$ 1.425 |
| dezembro | US$ 3.530 |
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nov. · US$ 1.425
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Mais caro: dezembro (aprox. US$ 3.530)
Mais barato: agosto (aprox. US$ 1.021)
Sobre este alojamento
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 3 piscinas exteriores, uma sala de fitne...
Comodidades
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 3 piscinas exteriores, uma sala de fitness e karaoke. Se quiser ir até à praia num instante, apanhe a boleia do autocarro grátis ao seu dispor.
Comodidades para negócios
As principais comodidades incluem um business center, aluguer de limusinas e um serviço de limpeza a seco.
Restaurante
Venha degustar a deliciosa cozinha de fusão no Cocina de Autor (+12), um restaurante à beira da praia. Se preferir quedar-se no aconchego dos lençóis, confira a ementa do serviço de quarto 24 horas. Aproveite ainda para conviver na receção grátis, organizada diariamente. Quando lhe apetecer tomar um copo, dirija-se a um dos 6 bares/lounges, 2 bares na praia ou 3 bares junto à piscina.
Quartos
Para que se sinta em casa durante a sua estadia, os 539 quartos oferecem Smart TV e banheiras de hidromassagem privativas interiores. As camas têm colchões pillowtop, edredões de penas e roupa de alta qualidade. As unidades contam com uma varanda ou pátio interior. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho privativas, com um polibã e uma banheira separados, dispõem de uma banheira de hidromassagem e de um chuveiro fixo.
Localização
Uma estadia nGrand Velas Riviera Maya - All Inclusive coloca-o no coração de Playa del Carmen, a 8 minuto(s) de carro de Campo de Golfe El Camaleón Mayakoba.
O que há nas proximidades
Praia Xcalacoco(1.2 milhas)
Chun-Zumbul (local de mergulho)(1.3 milhas)
Parque Ecológico Tres Rios(2.3 milhas)
Playa Punta Esmeralda(2.9 milhas)
Gran Coyote Golf(2.9 milhas)
Campo de Golfe El Camaleón Mayakoba(3 milhas)
Plaza 28 de Julio(4.4 milhas)
Igreja de Guadalupe(5.3 milhas)
Playa 88(5.4 milhas)
Playa Avenida Colosio(5.6 milhas)
Temazcal Natura(5.7 milhas)
Plaza Las Américas(6 milhas)
Super Chedraui Selecto Avenida 10(6.2 milhas)
Mario Villanueva Madrid(6.3 milhas)
Playa Mamitas(6.3 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(26.7 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(31.2 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Localização
Carretera Cancun Tulum Km 62, Playa del Carmen, Estado de Quintana Roo, México
Praia Xcalacoco (1.2 milhas)
Chun-Zumbul (local de mergulho) (1.3 milhas)
Parque Ecológico Tres Rios (2.3 milhas)
Playa Punta Esmeralda (2.9 milhas)
Gran Coyote Golf (2.9 milhas)
Campo de Golfe El Camaleón Mayakoba (3 milhas)
Opções de quartos
6
Ambassador Suite Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal Grandes
Dormidas 3
1270 ft²
VarandaVaranda ou TerraçoAr condicionadoWi-Fi (gratuito)Banheira e duche separadosPátioBanheira de hidromassagem privada interior
6
Nature View Suite - Zen Experience
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal Grandes
Dormidas 3
1184 ft²
VarandaVaranda ou TerraçoAr condicionadoWi-Fi (gratuito)Banheira e duche separadosPátioBanheira de hidromassagem privada interior
5
Ambassador Pool Suite Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
1270 ft²
VarandaVaranda ou TerraçoAr condicionadoWi-Fi (gratuito)Banheira e duche separadosPátioPiscina de mergulho
12
Grand Class Pool Suite Ocean Front
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas Individuais
Dormidas 3
1377 ft²
VarandaVaranda ou TerraçoAr condicionadoWi-Fi (gratuito)Banheira e duche separadosPátioPiscina de mergulho
6
Ambassador Two Bedrooms Family Suite Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal Grandes
Dormidas 6
2540 ft²
VarandaVaranda ou TerraçoAr condicionadoWi-Fi (gratuito)Banheira e duche separadosPátioBanheira de hidromassagem privada interior
7
Zen Grand Two Bedroom Family Suite Nature View
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal Grandes
Dormidas 6
2368 ft²
VarandaVaranda ou TerraçoAr condicionadoWi-Fi (gratuito)Banheira e duche separadosPátioBanheira de hidromassagem privada interior
7
Nature View Suite with Pool - Zen Experience
Detalhes do quarto
2 Camas De Casal Grandes
1 Cama De Casal Extragrande
Dormidas 3
1184 ft²
VarandaVaranda ou TerraçoAr condicionadoWi-Fi (gratuito)Banheira e duche separadosPátioPiscina de mergulho
Avaliações dos hóspedes sobre Grand Velas Riviera Maya - All Inclusive
9.4
Soberbo
Com base em 995 avaliações verificadas
Quem se hospeda aqui?
Negócios
12%
Casal
34%
Família
45%
Grupos
6%
Individual
0%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Grand Velas Riviera Maya - All Inclusive, os hóspedes frequentemente destacam o serviço atencioso, a gastronomia excelente e os jardins impecáveis e exuberantes, ao mesmo tempo em que mencionam desvantagens recorrentes, como uma praia rochosa e com algas, serviço ocasionalmente lento à beira da piscina e frustrações com reservas ou com a forma como a gerência lida com questões específicas.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Grand Velas Riviera Maya - All Inclusive, os hóspedes frequentemente destacam o serviço atencioso, a gastronomia excelente e os jardins impecáveis e exuberantes, ao mesmo tempo em que mencionam desvantagens recorrentes, como uma praia rochosa e com algas, serviço ocasionalmente lento à beira da piscina e frustrações com reservas ou com a forma como a gerência lida com questões específicas.
As piscinas e o spa recebem muitos elogios (o spa pode ser caro), e as comodidades para famílias, como o clube infantil, são apreciadas, embora o entretenimento para adultos seja limitado e a área infantil tenha passado por reformas em alguns momentos. Os quartos são espaçosos e luxuosos, com muitas vistas deslumbrantes, mas alguns hóspedes relataram quartos menores do que o esperado ou vistas incompatíveis, e casos isolados de falhas na manutenção ou na limpeza. A maioria das refeições é excelente nos restaurantes especializados, mas as opções diurnas ou de buffet e a cafeteria recebem feedback misto, as reservas no restaurante com estrela Michelin podem ser apenas para horários tardios e alguns hóspedes relataram intoxicação alimentar. Espere uma estadia sofisticada, com foco na gastronomia e na piscina em um resort de luxo situado em uma praia com águas desafiadoras.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Piscinas deslumbrantes e um spa de primeira qualidade recebem muitos elogios (embora o spa seja caro), e o clube infantil, ideal para famílias, é apreciado; no entanto, o entretenimento para adultos é limitado, a área infantil enfrentou fechamentos e pode haver escassez de espreguiçadeiras na piscina.
Avaliações dos hóspedes relacionadas
10
Maria
8 de mai. de 2025
·
A estadia foi de 4 noites
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
8
jordan
3 de abr. de 2025
·
A estadia foi de 5 noites
Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.
Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.
10
Igor
6 de jun. de 2024
·
A estadia foi de 5 noites
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
10
Abigail
30 de abr. de 2025
·
A estadia foi de 5 noites
We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
10
Amber
24 de nov. de 2024
·
A estadia foi de 3 noites
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
10
COREY
30 de nov. de 2025
·
A estadia foi de 4 noites
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
8
natalia
16 de abr. de 2022
·
A estadia foi de 1 noite
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
10
Leticia
28 de jul. de 2025
·
A estadia foi de 7 noites
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
10
John
5 de jul. de 2025
·
A estadia foi de 3 noites
When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.
When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.
10
Claudia
9 de mar. de 2025
·
A estadia foi de 7 noites
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Os quartos e os jardins são geralmente impecáveis e bem conservados; algumas avaliações mencionaram falhas na limpeza, uma pia suja ou um problema com formigas.
Avaliações dos hóspedes relacionadas
10
William
19 de abr. de 2025
·
A estadia foi de 6 noites
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
10
Dominic
1 de jun. de 2025
·
A estadia foi de 6 noites
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
10
Oldemar
17 de mar. de 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
8
David
6 de ago. de 2024
·
A estadia foi de 4 noites
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
10
Mitchel
16 de jul. de 2025
·
A estadia foi de 7 noites
We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.
We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.
10
Victoria s
27 de jan. de 2026
·
A estadia foi de 3 noites
Impecable
Impecable
2
Yuriy
16 de jan. de 2025
·
A estadia foi de 5 noites
Great property. Initially I visited Grand Velas in Cabo. That experience was A . This hotel was waaaaaay worse. Room was not super clean when I arrived. sink was dirty. service is terrible. takes forever to receive a waiter. waited as much as 40 minutes during dinner to get food. very slow and inattentive. not going there again. bad experience.
Great property. Initially I visited Grand Velas in Cabo. That experience was A . This hotel was waaaaaay worse. Room was not super clean when I arrived. sink was dirty. service is terrible. takes forever to receive a waiter. waited as much as 40 minutes during dinner to get food. very slow and inattentive. not going there again. bad experience.
10
Fadi
7 de mai. de 2025
·
A estadia foi de 3 noites
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Oldemar
25 de abr. de 2025
·
A estadia foi de 3 noites
It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
10
Fernanda
19 de nov. de 2025
·
A estadia foi de 3 noites
Todo el personal es muy amable! Excelente opción! Habitación impecable, comida buena, y bebidas premium! Sin duda uno de mis hoteles preferidos
Todo el personal es muy amable! Excelente opción! Habitación impecable, comida buena, y bebidas premium! Sin duda uno de mis hoteles preferidos
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
As suítes são espaçosas, sofisticadas e confortáveis, com vistas atraentes em muitas áreas; alguns hóspedes relataram quartos menores do que o esperado, atribuição de vistas incompatíveis no check-in e uma disposição muito dispersa.
Avaliações dos hóspedes relacionadas
10
William
19 de abr. de 2025
·
A estadia foi de 6 noites
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
10
Anthony
19 de nov. de 2024
·
A estadia foi de 3 noites
The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.
The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.
8
Maggie
19 de ago. de 2024
·
A estadia foi de 5 noites
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
10
Jennifer
20 de nov. de 2025
·
A estadia foi de 3 noites
Absolutely incredible! The staff, the rooms, the food- everything was perfection
Absolutely incredible! The staff, the rooms, the food- everything was perfection
10
Oldemar
17 de mar. de 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
10
Anamaria
13 de dez. de 2024
·
A estadia foi de 5 noites
Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
8
ALI
30 de jul. de 2025
·
A estadia foi de 4 noites
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
10
COREY
30 de nov. de 2025
·
A estadia foi de 4 noites
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
10
Fadi
7 de mai. de 2025
·
A estadia foi de 3 noites
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Jennifer
22 de abr. de 2025
·
A estadia foi de 5 noites
Lovely beach and gorgeous rooms. Excellent friendly service.
Lovely beach and gorgeous rooms. Excellent friendly service.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
O serviço é amplamente elogiado por ser caloroso, atencioso e altamente personalizado por meio de concierges dedicados; ainda assim, os hóspedes relataram serviço ocasionalmente lento ou hesitante na piscina, horários limitados de concierge, barreiras linguísticas e acompanhamento inconsistente por parte da gerência.
Avaliações dos hóspedes relacionadas
10
Dominic
1 de jun. de 2025
·
A estadia foi de 6 noites
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
8
Elizabeth Salomon
28 de nov. de 2025
·
A estadia foi de 3 noites
This place it’s the best hotel in the world just my concierge this time was really bad. He never let me know about the activities on time and game me any information. The rest was excellent
This place it’s the best hotel in the world just my concierge this time was really bad. He never let me know about the activities on time and game me any information. The rest was excellent
8
ALI
30 de jul. de 2025
·
A estadia foi de 4 noites
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
10
Alejandro
9 de jan. de 2025
·
A estadia foi de 4 noites
Perfect except for service around pool
Perfect except for service around pool
10
Fadi
7 de mai. de 2025
·
A estadia foi de 3 noites
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Adnan
31 de jul. de 2025
·
A estadia foi de 3 noites
The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.
The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.
10
Khulkar
16 de mai. de 2025
·
A estadia foi de 3 noites
Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.
Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.
10
Rachael
20 de mai. de 2023
·
A estadia foi de 10 noites
Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication
Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication
10
Luis
20 de ago. de 2024
·
A estadia foi de 5 noites
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
8
Bailey
4 de set. de 2023
·
A estadia foi de 3 noites
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localizado à beira-mar, em meio à exuberante vegetação, mas o oceano costuma ser rochoso ou afetado por algas, e pode ser difícil para nadar.
Avaliações dos hóspedes relacionadas
8
Karen
17 de jun. de 2025
·
A estadia foi de 2 noites
The ocean was not in good conditions to swim
The ocean was not in good conditions to swim
10
Oldemar
17 de mar. de 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
10
Rosa
7 de jul. de 2024
·
A estadia foi de 4 noites
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
10
Joanne
2 de abr. de 2024
·
A estadia foi de 5 noites
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
10
Amber
24 de nov. de 2024
·
A estadia foi de 3 noites
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
8
Ivan
7 de jun. de 2025
·
A estadia foi de 8 noites
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
8
natalia
16 de abr. de 2022
·
A estadia foi de 1 noite
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
10
Jennifer
22 de abr. de 2025
·
A estadia foi de 5 noites
Lovely beach and gorgeous rooms. Excellent friendly service.
Lovely beach and gorgeous rooms. Excellent friendly service.
10
David
19 de mar. de 2025
·
A estadia foi de 4 noites
Great property, great beach, the ocean is rocky which is unfortunately.
Great property, great beach, the ocean is rocky which is unfortunately.
10
Leticia
28 de jul. de 2025
·
A estadia foi de 7 noites
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Os restaurantes especializados e as bebidas premium recebem avaliações excelentes, mas as opções diurnas ou de buffet e a cafeteria são mistas, as reservas no restaurante com estrela Michelin podem ser difíceis de conseguir em horários mais cedo e alguns hóspedes relataram intoxicação alimentar.
Avaliações dos hóspedes relacionadas
10
Maria
8 de mai. de 2025
·
A estadia foi de 4 noites
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
4
Jose Maria
10 de ago. de 2024
·
A estadia foi de 4 noites
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.
10
Amber
24 de nov. de 2024
·
A estadia foi de 3 noites
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
10
Joseph Urba Rupp
14 de jul. de 2024
·
A estadia foi de 6 noites
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
10
COREY
30 de nov. de 2025
·
A estadia foi de 4 noites
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
10
Fadi
7 de mai. de 2025
·
A estadia foi de 3 noites
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
8
Ivan
7 de jun. de 2025
·
A estadia foi de 8 noites
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
10
YAIR FRANCISCO
20 de jun. de 2024
·
A estadia foi de 4 noites
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
10
Claudia
9 de mar. de 2025
·
A estadia foi de 7 noites
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
2
david
26 de jun. de 2024
·
A estadia foi de 7 noites
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
CHRISTIAN
10 de ago. de 2026
·
A estadia foi de 5 noites
de los mejores hoteles que he visitado en la riviera maya. personal, instalaciones, servicios, restaurantes. lo mejor
de los mejores hoteles que he visitado en la riviera maya. personal, instalaciones, servicios, restaurantes. lo mejor
10
KARINA
1 de ago. de 2026
·
A estadia foi de 1 noite
Diez de Diez. Increíble servicio. Todo perfecto. Felicidades al cheff Ignacio del restaurante Bistro. Gracias por un excelente cumpleaños a mi hija
Diez de Diez. Increíble servicio. Todo perfecto. Felicidades al cheff Ignacio del restaurante Bistro. Gracias por un excelente cumpleaños a mi hija
10
Hanyi
13 de jul. de 2026
·
A estadia foi de 5 noites
Goof
Goof
10
Osbel
2 de jul. de 2026
·
A estadia foi de 4 noites
Service
Service
10
Eric
28 de jun. de 2026
·
A estadia foi de 6 noites
Amazing
Amazing
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:59
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Está a considerar este hotel para a sua viagem a Playa del Carmen?
Qual é o preço típico das tarifas de quarto no Grand Velas Riviera Maya - All Inclusive em Playa del Carmen?
Nos próximos 60–90 dias, as tarifas de quarto no Grand Velas Riviera Maya - All Inclusive em Playa del Carmen costumam ser de cerca de US$ 1.022 por noite para dois hóspedes, variando de US$ 998 a US$ 1.033.
Qual é a melhor altura para visitar o Grand Velas Riviera Maya - All Inclusive em Playa del Carmen para evitar multidões?
O período mais calmo no Grand Velas Riviera Maya - All Inclusive em Playa del Carmen é maio, quando a procura diminui notavelmente após o pico da primavera. Dezembro é o mês mais movimentado, por isso planeie visitar em maio ou no início do verão para evitar multidões.
Qual é o mês com as tarifas mais baixas no Grand Velas Riviera Maya - All Inclusive?
Outubro é o mês mais barato para se hospedar no Grand Velas Riviera Maya - All Inclusive em Playa del Carmen, com uma média de US$ 1.045 por noite; dezembro é o mais caro, em US$ 3.972. As tarifas mais baixas de outubro ocorrem apesar de maio ser o mês menos concorrido.
Como se comparam os preços do Grand Velas Riviera Maya - All Inclusive com outros hotéis em Playa del Carmen?
O Grand Velas Riviera Maya - All Inclusive é mais caro do que a maioria das opções próximas – é mais barato do que apenas 2 de 19 hotéis comparáveis em Playa del Carmen, com uma mediana típica de US$ 1.120 por noite, em comparação com cerca de US$ 393 para os seus pares.
Quais atrações e tipos de viajantes são adequados para o Grand Velas Riviera Maya - All Inclusive?
Localizado em Quintana Roo, perto de Playa Xcalacoco e Punta Esmeralda Beach, o Grand Velas Riviera Maya - All Inclusive em Playa del Carmen é adequado para famílias e casais que procuram uma experiência de luxo na praia e no spa, com fácil acesso ao Parque Ecológico Tres Rios e ao golfe nas proximidades em El Camaleón Mayakoba.
Como é que o preço por noite em Grand Velas Riviera Maya - All Inclusive em Playa del Carmen se compara com as últimas semanas?
O preço atual no Grand Velas Riviera Maya - All Inclusive em Playa del Carmen é de US$ 1.005 por noite para dois hóspedes, o que é típico deste hotel: dentro de 10% da sua média US$ 1.083 nos últimos 60 dias. A maioria das noites nesse período situou-se entre US$ 993 e US$ 1.371.
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-10: 1007.8877796668701USD
- 2026-11-11: 803.946588524414USD
- 2026-11-12: 957.8293275281982USD
- 2026-11-13: NO DATA
- 2026-11-14: 1728.6421633686523USD
- 2026-11-15: 1004.8450230282592USD
- 2026-11-16: 605.4907242045288USD
- 2026-11-17: 1040.9232382804564USD
- 2026-11-18: 1080.128744434143USD
- 2026-11-19: 1046.4699392938842USD
- 2026-11-20: 1072.6434091567992USD
- 2026-11-21: 1079.104728661499USD
- 2026-11-22: 1045.9345329230346USD
- 2026-11-23: 1096.4164737904052USD
- 2026-11-24: 1037.7517388885497USD
- 2026-11-25: NO DATA
- 2026-11-26: 1037.7517388885497USD
- 2026-11-27: 1074.2401598869628USD
- 2026-11-28: 1007.7612166850585USD
- 2026-11-29: 1007.7612166850585USD
- 2026-11-30: 1007.7612166850585USD
- 2026-12-01: 1007.8877796668701USD
- 2026-12-02: 1015.9650591379393USD
- 2026-12-03: 1015.1359285595702USD
- 2026-12-04: 1016.0269101538084USD
- 2026-12-05: 1001.7595564921264USD
- 2026-12-06: 1015.1359285595702USD
- 2026-12-07: 1016.134876960144USD
- 2026-12-08: 999.752531897888USD
- 2026-12-09: 1016.134876960144USD
- 2026-12-10: 1001.7595564921264USD
- 2026-12-11: 963.7134162966918USD
- 2026-12-12: 967.7177246313476USD
- 2026-12-13: 967.7177246313476USD
- 2026-12-14: 1019.9084019888915USD
- 2026-12-15: 996.1552277700805USD
- 2026-12-16: 1016.964075656372USD
- 2026-12-17: 986.1654031750487USD
- 2026-12-18: 1133.2308387435912USD
- 2026-12-19: 2409.9411846103512USD
- 2026-12-20: 2348.1340366423337USD
- 2026-12-21: 2409.9779682541503USD
- 2026-12-22: 2337.2485303208005USD
- 2026-12-23: 2294.768326218994USD
- 2026-12-24: 5551.301966088378USD
- 2026-12-25: 3444.2446612463377USD
- 2026-12-26: 1538.9506833624266USD
- 2026-12-27: 6530.360496810058USD
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: 12730.43874865039USD
- 2027-01-01: 3419.161758304199USD
- 2027-01-02: 3252.6383882268065USD
- 2027-01-03: 1187.5355538516844USD
- 2027-01-04: 1181.5800094492186USD
- 2027-01-05: 1069.0281219142455USD
- 2027-01-06: 1069.0281219142455USD
- 2027-01-07: 1069.0281219142455USD
- 2027-01-08: 1069.0281219142455USD
- 2027-01-09: 1050.9469855692137USD
- 2027-01-10: 1067.9121470321045USD
Os funcionários da receção irão receber os clientes à chegada. Em caso de dúvida, contacte o alojamento através dos dados que constam da confirmação da reserva. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática. Aplicam-se taxas adicionais aos quartos comunicantes/adjacentes (sujeitos a disponibilidade). Os quartos deste estabelecimento estão divididos em 3 secções. As suites Nature View situam-se na secção Zen Grand, a 1207 metros da praia e estão perto do centro de congressos, do spa e da piscina. O acesso à praia e a outras secções do estabelecimento é fornecido por um serviço de transporte do hotel disponível 24 horas por dia. As suites Ambassador estão situadas à volta da piscina transbordante principal do resort. As instalações do Grand Class Ambiance (restaurantes e piscina) estão reservadas apenas para adultos e crianças com 12 anos ou mais.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- É possível efetuar transações sem numerário
- O alojamento dispõe dos seguintes elementos de segurança: extintor, detetor de fumo e sistema de segurança.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Nota: as normas culturais e as políticas aplicáveis aos clientes poderão variar consoante o país e o alojamento. As políticas apresentadas são fornecidas pelo alojamento.
- O preço total apresentado para estadias a 31 de dezembro inclui uma tarifa relativa a um jantar de gala obrigatório da véspera de Ano Novo.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Disponibilização de opções de pagamento sem numerário em todas as transações.
- O alojamento disponibiliza check-in sem contacto e check-out sem contacto.
- Check-in antecipado disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
- Taxa de check-out tardio: 65 USD (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
Cortesias mais populares
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Sauna
Banheira de hidromassagem/Jacúzi
Banho turco
Massagem
Spa/Health club
Cabeleireiro/Salão de beleza
Tratamentos corporais
Tratamentos de beleza
Clube para crianças
Bar junto à piscina
Área de piquenique/Mesas
Pequeno-almoço no quarto
Quarto para pessoas com alergia
Sala familiar
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Serviços
Centro de negócios
Balcão de turismo
Limpeza a seco
Babysitting/Serviço para crianças
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Cofre
Caixa ATM/Multibanco
Aluguer de bicicletas
Depósito de bagagem
Lavagem de roupa própria
24-Hour Front Desk
Concierge Services
Atividades
Piscina
Praia privada
Jardim
Campo de golfe (na proximidade)
Praia (na proximidade)
Andar de bicicleta
Karaoke
Bilhar
Golfe (miniatura)
Parque infantil
Caminhada
Piscina exterior
Música ao vivo
Bicycle Tour Information
Evening Entertainment
Pool (Infinity)
Mobiliário de exterior
Pool (Seasonal Outdoor)
Ténis de mesa
Terraço
Fitness Center (nearby)
Estacionamento
Estacionamento
Serviço de transporte ao aeroporto
Serviço de estacionamento
Estacionamento gratuito
Parking Onsite
Internet
Wi-fi gratuito