Grand Velas Riviera Maya - All Inclusive
US$ 1.044
/ noite
Média para setembro
Preços para Grand Velas Riviera Maya - All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 1.044
/ noite
Média para setembro
Média de preços por mês
Em Grand Velas Riviera Maya - All Inclusive, a diária custa em média US$ 1.017 no mês mais barato (agosto) e US$ 3.530 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 1.209 |
| fevereiro | US$ 1.262 |
| março | US$ 1.097 |
| abril | US$ 1.197 |
| maio | US$ 1.071 |
| junho | US$ 1.046 |
| julho | US$ 1.022 |
| agosto | US$ 1.017 |
| setembro | US$ 1.044 |
| outubro | US$ 1.031 |
| novembro | US$ 1.425 |
| dezembro | US$ 3.530 |
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Mais caro: dezembro (aprox. US$ 3.530)
Mais barato: agosto (aprox. US$ 1.017)
Sobre esta propriedade
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 3 piscinas externas, uma academia e espaço com karaokê. Es...
Comodidades
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 3 piscinas externas, uma academia e espaço com karaokê. Esta propriedade também oferece Wi-Fi de cortesia, serviços de concierge e serviço de babá (sobretaxa). Com o traslado de cortesia, fica fácil ir para a praia.
Comodidades
As comodidades presentes incluem um business center, serviço de limusine/carro disponível e serviço de lavanderia e lavagem a seco. Propriedade possui um espaço de 8784 metros quadrados, contendo um centro de conferências e salas de reunião, e é o local ideal para quem está planejando eventos em Playa del Carmen.
Jantar
Saboreie pratos da culinária fusion no Cocina de Autor (+12), um dos 8 restaurantes nesta propriedade, ou hospede-se no local e aproveite o serviço de quarto 24 horas. Há também petiscos disponíveis na cafeteria. Junte-se aos outros hóspedes em uma recepção de cortesia, oferecida diariamente. Visite um dos 6 bares/lounges, 2 bares na praia ou 3 bares ao lado da piscina e peça uma bebida refrescante.
Quartos
Curta uma estadia em um de nossos 539 quartos com banheiras de hidromassagem particulares internas e smart TVs. Sua cama colchão com pillow-top apresenta edredons de pluma e roupas de cama premium. Os quartos possuem varandas ou pátios particulares. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. Banheiro privativo com banheiras e chuveiros separados apresenta banheira de hidromassagem e chuveiros com efeito de chuva.
Localização
Com ótima localização no coração de Playa del Carmen, Grand Velas Riviera Maya - All Inclusive está a 8 minuto(s) de carro de Campo de golfe El Camaleón Mayakoba. Esta propriedade com tudo incluído fica a 10,3 km de Quinta Avenida e a 10,3 km de Praia principal de Playa del Carmen.
Lugares próximos
Praia Xcalacoco(1.2 milhas)
Chun-Zumbul (local de mergulho)(1.3 milhas)
Parque Ecológico Tres Rios(2.3 milhas)
Praia Punta Esmeralda(2.9 milhas)
Gran Coyote Golf(2.9 milhas)
Campo de golfe El Camaleón Mayakoba(3 milhas)
Plaza 28 de Julio(4.4 milhas)
Igreja de Guadalupe(5.3 milhas)
Playa 88(5.4 milhas)
Playa Avenida Colosio(5.6 milhas)
Temazcal Natura(5.7 milhas)
Plaza las Americas(6 milhas)
Super Chedraui Selecto Avenida 10(6.2 milhas)
Mario Villanueva Madrid(6.3 milhas)
Praia Mamitas(6.3 milhas)
Aeroporto Internacional de Cozumel (CZM)(26.7 milhas)
Aeroporto Internacional de Cancún (CUN)(30.9 milhas)
Estacionamento
Transporte de e para o aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Localização
Carretera Cancun Tulum Km 62, Playa del Carmen, Estado de Quintana Roo, México
Praia Xcalacoco (1.2 milhas)
Chun-Zumbul (local de mergulho) (1.3 milhas)
Parque Ecológico Tres Rios (2.3 milhas)
Praia Punta Esmeralda (2.9 milhas)
Gran Coyote Golf (2.9 milhas)
Campo de golfe El Camaleón Mayakoba (3 milhas)
Opções de quarto
6
Ambassador Suite Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal Grandes
Acomoda 3
1270 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheira e chuveiro separadosPátioBanheira de hidromassagem privativa interna
6
Nature View Suite - Zen Experience
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal Grandes
Acomoda 3
1184 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheira e chuveiro separadosPátioBanheira de hidromassagem privativa interna
5
Ambassador Pool Suite Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
1270 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheira e chuveiro separadosPátioPiscina de mergulho
12
Grand Class Pool Suite Ocean Front
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Solteiro
Acomoda 3
1377 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheira e chuveiro separadosPátioPiscina de mergulho
6
Ambassador Two Bedrooms Family Suite Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal Grandes
Acomoda 6
2540 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheira e chuveiro separadosPátioBanheira de hidromassagem privativa interna
7
Zen Grand Two Bedroom Family Suite Nature View
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal Grandes
Acomoda 6
2368 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheira e chuveiro separadosPátioBanheira de hidromassagem privativa interna
7
Nature View Suite with Pool - Zen Experience
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal Grandes
Acomoda 3
1184 ft²
VarandaVaranda ou terraçoAr condicionadoWi-Fi (gratuito)Banheira e chuveiro separadosPátioPiscina de mergulho
Avaliações dos hóspedes sobre Grand Velas Riviera Maya - All Inclusive
9.4
Fantástico
Com base em 987 avaliações verificadas
Quem se hospeda aqui?
Negócios
12%
Casal
34%
Famílias
45%
Grupos
6%
Viajantes individuais
0%
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Grand Velas Riviera Maya - All Inclusive, os hóspedes frequentemente destacam o serviço atencioso, a culinária excepcional e os jardins impecáveis e exuberantes, ao mesmo tempo em que mencionam desvantagens recorrentes, como uma praia rochosa e com algas, serviço lento na piscina em algumas ocasiões e frustrações com reservas ou a forma como a gerência lida com questões específicas.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Grand Velas Riviera Maya - All Inclusive, os hóspedes frequentemente destacam o serviço atencioso, a culinária excepcional e os jardins impecáveis e exuberantes, ao mesmo tempo em que mencionam desvantagens recorrentes, como uma praia rochosa e com algas, serviço lento na piscina em algumas ocasiões e frustrações com reservas ou a forma como a gerência lida com questões específicas.
As piscinas e o spa recebem muitos elogios (o spa pode ser caro), e as comodidades para famílias, como o clube infantil, são apreciadas, embora o entretenimento para adultos seja limitado e a área infantil tenha passado por reformas em alguns momentos. Os quartos são espaçosos e luxuosos, com muitas vistas agradáveis, mas alguns hóspedes relataram quartos menores do que o esperado ou vistas incompatíveis, e falhas isoladas na manutenção ou limpeza. A maioria das refeições é excelente nos restaurantes especializados, mas as opções diurnas ou de buffet e a cafeteria recebem avaliações mistas, as reservas no restaurante com estrela Michelin podem ser apenas para horários tardios, e alguns hóspedes relataram intoxicação alimentar. Espere uma estadia refinada, focada em gastronomia e na piscina, em um resort de luxo situado em uma praia desafiadora.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
Piscinas deslumbrantes e um spa de primeira qualidade recebem elogios frequentes (embora o spa seja caro), e o clube infantil, adequado para famílias, é apreciado; porém, o entretenimento para adultos é limitado, a área infantil enfrentou fechamentos e pode haver escassez de espreguiçadeiras na piscina.
Avaliações dos hóspedes relacionadas
10
Maria
8 de mai. de 2025
·
Hospedou-se por 4 noites
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
8
jordan
3 de abr. de 2025
·
Hospedou-se por 5 noites
Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.
Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.
10
Igor
6 de jun. de 2024
·
Hospedou-se por 5 noites
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
10
Abigail
30 de abr. de 2025
·
Hospedou-se por 5 noites
We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
10
Amber
24 de nov. de 2024
·
Hospedou-se por 3 noites
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
10
COREY
30 de nov. de 2025
·
Hospedou-se por 4 noites
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
8
natalia
16 de abr. de 2022
·
Hospedou-se por 1 noite
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
10
Leticia
28 de jul. de 2025
·
Hospedou-se por 7 noites
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
10
John
5 de jul. de 2025
·
Hospedou-se por 3 noites
When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.
When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.
10
Claudia
9 de mar. de 2025
·
Hospedou-se por 7 noites
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Os quartos e os jardins são geralmente impecáveis e bem conservados; algumas avaliações mencionaram falhas na limpeza, um lavatório sujo ou um problema com formigas.
Avaliações dos hóspedes relacionadas
10
William
19 de abr. de 2025
·
Hospedou-se por 6 noites
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
10
Dominic
1 de jun. de 2025
·
Hospedou-se por 6 noites
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
10
Oldemar
17 de mar. de 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
8
David
6 de ago. de 2024
·
Hospedou-se por 4 noites
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
10
Mitchel
16 de jul. de 2025
·
Hospedou-se por 7 noites
We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.
We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.
10
Victoria s
27 de jan. de 2026
·
Hospedou-se por 3 noites
Impecable
Impecable
2
Yuriy
16 de jan. de 2025
·
Hospedou-se por 5 noites
Great property. Initially I visited Grand Velas in Cabo. That experience was A . This hotel was waaaaaay worse. Room was not super clean when I arrived. sink was dirty. service is terrible. takes forever to receive a waiter. waited as much as 40 minutes during dinner to get food. very slow and inattentive. not going there again. bad experience.
Great property. Initially I visited Grand Velas in Cabo. That experience was A . This hotel was waaaaaay worse. Room was not super clean when I arrived. sink was dirty. service is terrible. takes forever to receive a waiter. waited as much as 40 minutes during dinner to get food. very slow and inattentive. not going there again. bad experience.
10
Fadi
7 de mai. de 2025
·
Hospedou-se por 3 noites
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Oldemar
25 de abr. de 2025
·
Hospedou-se por 3 noites
It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
10
Fernanda
19 de nov. de 2025
·
Hospedou-se por 3 noites
Todo el personal es muy amable! Excelente opción! Habitación impecable, comida buena, y bebidas premium! Sin duda uno de mis hoteles preferidos
Todo el personal es muy amable! Excelente opción! Habitación impecable, comida buena, y bebidas premium! Sin duda uno de mis hoteles preferidos
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
As suítes são espaçosas, sofisticadas e confortáveis, com vistas atraentes em muitas áreas; alguns hóspedes relataram quartos menores do que o esperado, atribuições de vista incompatíveis no check-in e uma disposição muito espalhada.
Avaliações dos hóspedes relacionadas
10
William
19 de abr. de 2025
·
Hospedou-se por 6 noites
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
10
Anthony
19 de nov. de 2024
·
Hospedou-se por 3 noites
The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.
The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.
8
Maggie
19 de ago. de 2024
·
Hospedou-se por 5 noites
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
10
Jennifer
20 de nov. de 2025
·
Hospedou-se por 3 noites
Absolutely incredible! The staff, the rooms, the food- everything was perfection
Absolutely incredible! The staff, the rooms, the food- everything was perfection
10
Oldemar
17 de mar. de 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
10
Anamaria
13 de dez. de 2024
·
Hospedou-se por 5 noites
Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
8
ALI
30 de jul. de 2025
·
Hospedou-se por 4 noites
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
10
COREY
30 de nov. de 2025
·
Hospedou-se por 4 noites
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
10
Fadi
7 de mai. de 2025
·
Hospedou-se por 3 noites
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Jennifer
22 de abr. de 2025
·
Hospedou-se por 5 noites
Lovely beach and gorgeous rooms. Excellent friendly service.
Lovely beach and gorgeous rooms. Excellent friendly service.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
O serviço é amplamente elogiado por ser caloroso, atencioso e altamente personalizado através de concierges dedicados; ainda assim, os hóspedes relataram serviço de piscina ocasionalmente lento ou hesitante, horário limitado de atendimento dos concierges, barreiras linguísticas e acompanhamento inconsistente da gerência.
Avaliações dos hóspedes relacionadas
10
Dominic
1 de jun. de 2025
·
Hospedou-se por 6 noites
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
8
Elizabeth Salomon
28 de nov. de 2025
·
Hospedou-se por 3 noites
This place it’s the best hotel in the world just my concierge this time was really bad. He never let me know about the activities on time and game me any information. The rest was excellent
This place it’s the best hotel in the world just my concierge this time was really bad. He never let me know about the activities on time and game me any information. The rest was excellent
8
ALI
30 de jul. de 2025
·
Hospedou-se por 4 noites
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
10
Alejandro
9 de jan. de 2025
·
Hospedou-se por 4 noites
Perfect except for service around pool
Perfect except for service around pool
10
Fadi
7 de mai. de 2025
·
Hospedou-se por 3 noites
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Adnan
31 de jul. de 2025
·
Hospedou-se por 3 noites
The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.
The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.
10
Khulkar
16 de mai. de 2025
·
Hospedou-se por 3 noites
Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.
Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.
10
Rachael
20 de mai. de 2023
·
Hospedou-se por 10 noites
Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication
Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication
10
Luis
20 de ago. de 2024
·
Hospedou-se por 5 noites
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
8
Bailey
4 de set. de 2023
·
Hospedou-se por 3 noites
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localização à beira-mar em meio à vegetação exuberante, mas o oceano geralmente é rochoso ou afetado por algas e pode ser difícil para nadar.
Avaliações dos hóspedes relacionadas
8
Karen
17 de jun. de 2025
·
Hospedou-se por 2 noites
The ocean was not in good conditions to swim
The ocean was not in good conditions to swim
10
Oldemar
17 de mar. de 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
10
Rosa
7 de jul. de 2024
·
Hospedou-se por 4 noites
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
10
Joanne
2 de abr. de 2024
·
Hospedou-se por 5 noites
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
10
Amber
24 de nov. de 2024
·
Hospedou-se por 3 noites
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
8
Ivan
7 de jun. de 2025
·
Hospedou-se por 8 noites
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
8
natalia
16 de abr. de 2022
·
Hospedou-se por 1 noite
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
10
Jennifer
22 de abr. de 2025
·
Hospedou-se por 5 noites
Lovely beach and gorgeous rooms. Excellent friendly service.
Lovely beach and gorgeous rooms. Excellent friendly service.
10
David
19 de mar. de 2025
·
Hospedou-se por 4 noites
Great property, great beach, the ocean is rocky which is unfortunately.
Great property, great beach, the ocean is rocky which is unfortunately.
10
Leticia
28 de jul. de 2025
·
Hospedou-se por 7 noites
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
Restaurantes especializados e bebidas premium recebem avaliações excelentes, mas as opções diurnas ou de buffet e a cafeteria são mistas, as reservas no restaurante com estrela Michelin podem ser difíceis de conseguir em horários mais cedo, e alguns hóspedes relataram intoxicação alimentar.
Avaliações dos hóspedes relacionadas
10
Maria
8 de mai. de 2025
·
Hospedou-se por 4 noites
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
4
Jose Maria
10 de ago. de 2024
·
Hospedou-se por 4 noites
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.
10
Amber
24 de nov. de 2024
·
Hospedou-se por 3 noites
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
10
Joseph Urba Rupp
14 de jul. de 2024
·
Hospedou-se por 6 noites
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
10
COREY
30 de nov. de 2025
·
Hospedou-se por 4 noites
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
10
Fadi
7 de mai. de 2025
·
Hospedou-se por 3 noites
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
8
Ivan
7 de jun. de 2025
·
Hospedou-se por 8 noites
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
10
YAIR FRANCISCO
20 de jun. de 2024
·
Hospedou-se por 4 noites
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
10
Claudia
9 de mar. de 2025
·
Hospedou-se por 7 noites
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
2
david
26 de jun. de 2024
·
Hospedou-se por 7 noites
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
CHRISTIAN
10 de ago. de 2026
·
Hospedou-se por 5 noites
de los mejores hoteles que he visitado en la riviera maya. personal, instalaciones, servicios, restaurantes. lo mejor
de los mejores hoteles que he visitado en la riviera maya. personal, instalaciones, servicios, restaurantes. lo mejor
8
Shadai
16 de jun. de 2026
·
Hospedou-se por 4 noites
La habitación limpia y muy amplia, el spa para niños con una atención de lujo muchos detalles para lo pequeñitos y un ambiente súper familiar, la experiencia culinaria de los restaurantes es de otro nivel TOP TOP. Mi única sugerencia sería una mejor comunicación por parte de la concierges, sobre todo la del turno AM, ya que tuvimos temas con las reservas y actividades. También podrían mejorar los tiempos de atención el servicio de bebidas.
La habitación limpia y muy amplia, el spa para niños con una atención de lujo muchos detalles para lo pequeñitos y un ambiente súper familiar, la experiencia culinaria de los restaurantes es de otro nivel TOP TOP. Mi única sugerencia sería una mejor comunicación por parte de la concierges, sobre todo la del turno AM, ya que tuvimos temas con las reservas y actividades. También podrían mejorar los tiempos de atención el servicio de bebidas.
10
Mario
15 de jun. de 2026
·
Hospedou-se por 3 noites
Aaron and Guillermo were always very attentive to our needs and went above and beyond to assist us. They helped us arrange special meals for our daughter, who has dietary restrictions, making our stay much more comfortable and enjoyable. I can't remember the names of the housekeeping, room service, and in-suite snack staff, but their service was also top-notch. Everyone was friendly, attentive, and professional throughout our stay.
Aaron and Guillermo were always very attentive to our needs and went above and beyond to assist us. They helped us arrange special meals for our daughter, who has dietary restrictions, making our stay much more comfortable and enjoyable. I can't remember the names of the housekeeping, room service, and in-suite snack staff, but their service was also top-notch. Everyone was friendly, attentive, and professional throughout our stay.
10
Blanca Deyanira Valdez
12 de jun. de 2026
·
Hospedou-se por 7 noites
Todo excelente, el Personal , los alimentos la limpieza la playa muy limpia
Todo excelente, el Personal , los alimentos la limpieza la playa muy limpia
10
Alejandro
21 de mai. de 2026
·
Hospedou-se por 2 noites
It’s a wounderful venue, but expensive.
It’s a wounderful venue, but expensive.
Políticas da propriedade
Check-in
Checkout
De 15:00 a 23:59
Antes de 12:00
Tem uma pergunta?
As respostas instantâneas de IA são baseadas em informações do hotel
Considerando este hotel para sua viagem para Playa del Carmen?
Qual é a média das diárias no Grand Velas Riviera Maya - All Inclusive em Playa del Carmen?
Nos próximos 60–90 dias, a média das diárias no Grand Velas Riviera Maya - All Inclusive em Playa del Carmen costuma ser de US$ 1.022 para dois hóspedes, variando de US$ 998 a US$ 1.033.
Qual a melhor época para visitar o Grand Velas Riviera Maya - All Inclusive em Playa del Carmen com menos aglomeração?
O período mais tranquilo no Grand Velas Riviera Maya - All Inclusive em Playa del Carmen é maio, quando a procura diminui consideravelmente após o pico da primavera. Dezembro é o mês mais movimentado, então planeje sua visita em maio ou no início do verão para evitar multidões.
Qual mês tem as tarifas mais baixas no Grand Velas Riviera Maya - All Inclusive?
Outubro é o mês mais barato para se hospedar no Grand Velas Riviera Maya - All Inclusive em Playa del Carmen, com uma média de US$ 1.045 por noite; dezembro é o mês mais caro, com US$ 3.972. Os preços mais baixos de outubro acontecem mesmo com maio sendo o mês menos movimentado.
Como os preços do Grand Velas Riviera Maya - All Inclusive se comparam a outros hotéis em Playa del Carmen?
O Grand Velas Riviera Maya - All Inclusive é mais caro que a maioria das opções próximas – é mais barato que apenas 2 de 19 hotéis comparáveis em Playa del Carmen, com uma média típica de US$ 1.120 por noite, em comparação com cerca de US$ 393 para outros hotéis.
Quais atrações e tipos de viajantes o Grand Velas Riviera Maya - All Inclusive é adequado?
Localizado em Quintana Roo, perto de Playa Xcalacoco e Punta Esmeralda Beach, o Grand Velas Riviera Maya - All Inclusive em Playa del Carmen é ideal para famílias e casais que buscam uma experiência de luxo na praia e no spa, com fácil acesso ao Parque Ecológico Tres Rios e ao campo de golfe próximo em El Camaleón Mayakoba.
Quanto está a diária em Grand Velas Riviera Maya - All Inclusive-Playa del Carmen em comparação com as últimas semanas?
O preço atual em Grand Velas Riviera Maya - All Inclusive-Playa del Carmen é de US$ 1.037 por noite para 2 hóspedes, um valor típico para este hotel: uma variação de 5% em relação à média de US$ 1.075 dos últimos 60 dias. O preço da maioria das diárias nesse período ficou entre US$ 984 e US$ 1.449.
Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-18: 1030.4196505828857USD
- 2026-09-19: 1035.4849964263915USD
- 2026-09-20: 1028.1977505615234USD
- 2026-09-21: 1023.6023505615234USD
- 2026-09-22: 1039.2839707489013USD
- 2026-09-23: 673.0003128295898USD
- 2026-09-24: 1039.2839707489013USD
- 2026-09-25: 1038.693908935547USD
- 2026-09-26: 1057.2062130615234USD
- 2026-09-27: 1036.446555267334USD
- 2026-09-28: 1040.0746465667723USD
- 2026-09-29: 1044.9951941162108USD
- 2026-09-30: 1057.2747205352782USD
- 2026-10-01: 1034.1952748657227USD
- 2026-10-02: 1034.3552191314698USD
- 2026-10-03: 1027.578588848877USD
- 2026-10-04: 1057.2747205352782USD
- 2026-10-05: 1006.1427615875243USD
- 2026-10-06: 1057.2747205352782USD
- 2026-10-07: 801.4003578643799USD
- 2026-10-08: 1007.4825489990234USD
- 2026-10-09: 1057.2747205352782USD
- 2026-10-10: 1039.7359658111573USD
- 2026-10-11: 1012.8414882843017USD
- 2026-10-12: 1007.4825489990234USD
- 2026-10-13: 1058.9922456756592USD
- 2026-10-14: NO DATA
- 2026-10-15: 1274.090216693115USD
- 2026-10-16: 1058.9922456756592USD
- 2026-10-17: 1057.2747205352782USD
- 2026-10-18: 1039.7359658111573USD
- 2026-10-19: 1057.2062130615234USD
- 2026-10-20: 1057.2747205352782USD
- 2026-10-21: 1058.9922456756592USD
- 2026-10-22: 1039.7359658111573USD
- 2026-10-23: 1057.2747205352782USD
- 2026-10-24: 1057.2747205352782USD
- 2026-10-25: 1058.9922456756592USD
- 2026-10-26: 1093.6822005615234USD
- 2026-10-27: NO DATA
- 2026-10-28: NO DATA
- 2026-10-29: NO DATA
- 2026-10-30: 1017.8581005615234USD
- 2026-10-31: 1039.7359658111573USD
- 2026-11-01: 1058.9799045135496USD
- 2026-11-02: 1057.2747205352782USD
- 2026-11-03: 1057.2062130615234USD
- 2026-11-04: 1039.7359658111573USD
- 2026-11-05: 1057.2747205352782USD
- 2026-11-06: 1012.8414882843017USD
- 2026-11-07: 1058.9922456756592USD
- 2026-11-08: 1058.9922456756592USD
- 2026-11-09: 1058.9922456756592USD
- 2026-11-10: 1057.2747205352782USD
- 2026-11-11: 1039.7359658111573USD
- 2026-11-12: 1040.9177022033691USD
- 2026-11-13: 1057.2747205352782USD
- 2026-11-14: 1057.2747205352782USD
- 2026-11-15: 1039.7359658111573USD
- 2026-11-16: 1057.2747205352782USD
- 2026-11-17: 997.5212678100585USD
- 2026-11-18: 997.5212678100585USD
A equipe da recepção vai receber os hóspedes no momento da chegada. Em caso de dúvidas, entre em contato com a propriedade usando os dados que estão na confirmação da reserva. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução. Aplicam-se taxas adicionais para quartos conectados/adjacentes, sujeitos a disponibilidade. Os quartos desse estabelecimento são divididos em três seções. Os quartos Nature View Suites ficam na seção Zen Grand, a 1.200 metros da praia e próximos ao centro de convenções, ao spa e à piscina. O acesso à praia e a outras seções do estabelecimento é realizado 24 horas por dia por meio de traslado do hotel. As suítes Ambassador ficam ao redor da piscina infinita principal do resort. As instalações do Grand Class Ambiance (restaurantes e piscina) são reservadas para adultos e hóspedes com 12 anos ou mais.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
- Pagamento sem dinheiro em espécie disponível
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, detector de fumaça e sistema de segurança
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- As normas culturais e políticas de hóspedes podem variar conforme o país e a propriedade. As políticas listadas são fornecidas pela propriedade.
- É necessário reservar os seguintes serviços: horários para jogo de golfe, serviços de massagem e tratamentos de spa. As reservas podem ser feitas contatando propriedade antes da sua chegada. As informações para contato estão na confirmação da sua reserva.
- Uma taxa mandatória cobrada para o Jantar de Gala de Véspera de Ano Novo está incluída no preço total para as estadias em 31 de dezembro.
- É proibida a entrada de animais, inclusive cães-guia, nesta propriedade.
- Pagamento sem dinheiro em espécie disponível para todas as transações.
- Há possibilidade de check-in sem contato e check-out sem contato.
- O check-in antecipado está disponível mediante uma taxa (sujeito à disponibilidade).
- Taxa de check-out tardio: USD 65 (opção sujeita a disponibilidade)
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Transporte de e para o aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Sauna
Banheira/Jacuzzi
Sauna a vapor
Massagem
Spa e centro de bem-estar
Cabeleireiro/Salão de beleza
Tratamentos corporais
Tratamentos faciais
Clube para crianças
Bar junto à piscina
Área de piquenique/Mesas
Café da manhã no quarto
Quarto para alérgicos disponível
Sala para família
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Serviços
Centro de negócios
Balcão de turismo
Lavagem a seco
Serviço de babá
Serviços domésticos
Instalações para jantares/Eventos
Serviço de câmbio
Cofre
Caixa eletrônico
Aluguel de bicicletas
Armazenamento de bagagem
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Atividades
Piscina
Praia privada
Jardim
Campo de golfe (na proximidade)
Praia (na proximidade)
Passeio de bicicleta
Karaoke
Bilhar
Mini golfe
Parque infantil
Caminhada
Piscina externa
Música ao vivo
Bicycle Tour Information
Evening Entertainment
Pool (Infinity)
Mobiliário de área externa
Pool (Seasonal Outdoor)
Tênis de mesa
Terraço
Fitness Center (nearby)
Estacionamento
Estacionamento
Transporte de e para o aeroporto
Estacionamento com manobrista
Estacionamento gratuito
Parking Onsite
Internet
Wi-fi grátis