Garner Hotel Berlin - Gendarmenmarkt by IHG
Property description
Make use of convenient amenities such as complimentary wireless internet access, gift shops/newsstands, and a reception hall.
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Guest reviews
7.9
Good
Based on 3,842 verified reviews
Who stays here?
Business
18%
Couple
44%
Family
15%
Group
14%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
Travellers widely praise the central, walkable location of Garner Hotel Berlin - Gendarmenmarkt by IHG, while noting basic, sometimes compact rooms, mixed cleanliness and service, generally good breakfast (though pricey for some), and occasional maintenance or amenity issues.
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4
Emin
4 weeks ago
·
Stayed 3 nights
We stayed 3 nights and it was not match all the expectations. First of all pictures of rooms and other environments about hotel just made with best angles and not reflection of overall hotel. Rooms are not spacious and moreover I can easily say all carpets are dusty and its not proper for allergic persons. Also bed sheets are not clean enough. It is budget friendly hotel however those conditions are definitely below our expectations.
We stayed 3 nights and it was not match all the expectations. First of all pictures of rooms and other environments about hotel just made with best angles and not reflection of overall hotel. Rooms are not spacious and moreover I can easily say all carpets are dusty and its not proper for allergic persons. Also bed sheets are not clean enough. It is budget friendly hotel however those conditions are definitely below our expectations.
2
David
Apr 16, 2026
·
Stayed 1 night
Too bad they don’t reply to messages!!
Too bad they don’t reply to messages!!
6
masoud
Apr 8, 2026
·
Stayed 3 nights
Very good location close to sightseeing destinations, restaurants and a few shops
Very good location close to sightseeing destinations, restaurants and a few shops
4
valerio
Mar 20, 2026
·
Stayed 2 nights
The hotel is decent and one block from the Stadtmitte station. The personnel… that is a completely different story! Very unfriendly and sometimes rude. Here are some examples: I arrived at 2pm and asked if there was a chance to check in a bit earlier. The answer was: check in is at 3pm, come back later. There is a better way to say things to people who have been traveling for 17 straight hrs to reach Berlin and chose your hotel out of hundreds available! They didn’t even offer to hold my luggage for that hr so I could take a walk. I had to ask for it. The night before check out, I wanted to make sure I paid my bill since I would have left very early the next morning. While I was speaking with the young gentleman at the front desk, he was sharing something on his phone with his colleague, they were looking at the phone and talking in German between themselves. The next morning, at 4 am, I came down to the lobby with my luggage and put my key on the desk since no one was there. After a few minutes the same young gentleman from the night before showed up in the lobby then quickly went out to smoke. He didn’t bother telling me that the revolving door was blocked, even though so he saw me getting into it. When I came out from the side door, he was still smoking and I asked him why he didn’t tell me not to use it. Guys, you really need to invest more in your personnel …I have never seen this kind of rude and unprofessional service at a hotel. I interacted with 4 different front de
The hotel is decent and one block from the Stadtmitte station. The personnel… that is a completely different story! Very unfriendly and sometimes rude. Here are some examples: I arrived at 2pm and asked if there was a chance to check in a bit earlier. The answer was: check in is at 3pm, come back later. There is a better way to say things to people who have been traveling for 17 straight hrs to reach Berlin and chose your hotel out of hundreds available! They didn’t even offer to hold my luggage for that hr so I could take a walk. I had to ask for it. The night before check out, I wanted to make sure I paid my bill since I would have left very early the next morning. While I was speaking with the young gentleman at the front desk, he was sharing something on his phone with his colleague, they were looking at the phone and talking in German between themselves. The next morning, at 4 am, I came down to the lobby with my luggage and put my key on the desk since no one was there. After a few minutes the same young gentleman from the night before showed up in the lobby then quickly went out to smoke. He didn’t bother telling me that the revolving door was blocked, even though so he saw me getting into it. When I came out from the side door, he was still smoking and I asked him why he didn’t tell me not to use it. Guys, you really need to invest more in your personnel …I have never seen this kind of rude and unprofessional service at a hotel. I interacted with 4 different front de
2
Håkon
Mar 11, 2026
·
Stayed 4 nights
Overall a bad experience, and I will not use Hotels.com in the future!
Overall a bad experience, and I will not use Hotels.com in the future!
Charlottenstraße 66, Berlin, Germany
Location
A stay at Garner Hotel Berlin - Gendarmenmarkt by IHG places you in the heart of Berlin, steps from Friedrichstrasse and Gendarmenmarkt. This hotel is 0.3 mi (0.5 km) from Checkpoint Charlie and 0.8 mi (1.2 km) from Potsdamer Platz.
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