Best Western Plus San Antonio East Inn & Suites

Clean, great staff, and I felt safe there. The pool was so nice after a long day driving. Fellow guests were seniors, truckers and nice families. I examined the bed and it was all perfectly clean with no bed bugs.

Awesome property and convince

Very clean room. Pool can be little bit more cleaner

Disappointed the hot tub was down and so was the ice machine. Good location easy check in

The breakfast was fresh and hot with a wide variety of choices. Great employees, we had a problem with the ac and called the front desk and within minutes they came and fixed it. We decided to stay an extra day and called the front desk and had no problem getting that done. Plenty of parking. Very good place to stay

Front desk clerk was very friendly, helpful and professional. Room was very clean-bed was comfortable. Property appeared to be well kept. Would definitely stay here again.

The outside of the property looks good. The desk clerk was friendly. Entering the 3rd floor it was hot, stuffy and smelled musty. Our room smelled the same way. There were stains on the bedspread and one pillowcase. The room looked a bit worn with some deferred maintenance issues. We did not say anything to desk clerk because we were tired and just wanted to sleep. We did sleep well. With that said, I’d not stay here again unless the price was much lower (we paid $150). The place was a bit too worn out for my comfort level and price too high.

We checked in very late, but it was not an issue. Parking lot is well lit with cameras covering it all. Conveniently close to freeway, but rooms were quiet and dark. Breakfast was served early and was very good. Will stay again.

One of the cleanest hotels I have stayed in a long time. Staff very professional and helpful. Will be staying here on my next trip to San Antonio.

Clean room, no other issues.

Clean all around. Quiet. Definitely recommend the jacuzzi suite. Front desk super friendly.

This is one of the very few properties that I have save the information for future use! From entering the front door to check out I have nothing to say but nice things. Rups was very informative and genuine. The room was already cooled down and not humid, all of the linens were clean and the room was spotless! Water was hot and the shower head has lots of settings. Body wash, face wash, shampoo AND conditioner are supplied. I did have a bit of an issue with the TV but I’m pretty sure it was just smarter than me, lol. Landscaping is a bit scarce but the area is in a severe drought so please do not let that deter you. I will definitely stay here again

Front desk clerk was very friendly, helpful and professional. Room was very clean-bed was comfortable. Property appeared to be well kept. Would definitely stay here again.

Stayed one night because in town for a job interview. Chose this based on reviews but was disappointed. The area is very industrial and doesn’t feel safe outside. There was mold in my shower and had to fix my shower faucet because it wouldn’t work. Heard sirens all night long. Price was good and was close to my interview but I wouldn’t stay again. Staff were good.

The staff was friendly, that was the good part, but the room was not it. Crumbs on the floor from the previous guests, the towels and bed sheets have this distinct old smell. The bathroom sink stunk. All in all, more like a cheap motel experience, not worth it for the price.

The outside of the property looks good. The desk clerk was friendly. Entering the 3rd floor it was hot, stuffy and smelled musty. Our room smelled the same way. There were stains on the bedspread and one pillowcase. The room looked a bit worn with some deferred maintenance issues. We did not say anything to desk clerk because we were tired and just wanted to sleep. We did sleep well. With that said, I’d not stay here again unless the price was much lower (we paid $150). The place was a bit too worn out for my comfort level and price too high.

Our stay was last minute and no others in area. This is an older hotel or seems like it by its appearence. The desk staff was nice. The entry and elevator were a bit dirty-floors. It does have a stuffy smell. The room was suprisenly clean. There was a couple of towels in the restroom with stains and looked like not washed. The bed sheets smelled clean but pillow cases were questionable. The matress was curved/sunken to the center…big time. Overall…for $140ish total for one night, area, last minite…was ok but not recommend for longer stay. Not booking in future.

The room appeared clean but hair was on toilet seat and in jacuzzi...I had a slight rash on my arm next morning...not sure what from... Personel were very friendly. Fast check in. Wish breakfast went longer...ended at 9:00.

This hotel is very hard to find its right under the freeway, so I missed the sharp left 3 times. Again it's right under the freeway so it loud and noisey. We got the in room tub but the water drains from the spa tub the entire time. A light was pointed directly at the window, I asked twice if they could point the light not at the window. The front desk guy was kind and called the Manger and they were able to point the light not at the room unfortunately it fell again and the light was directly pointed at the room hours later, so it was hard to sleep with the light and the noise. The shower chair in the bath tub in the shower was dirty and stained needs to be scrubbed badly. I asked for extra towels and toilet paper and was asked why I needed them. We obviously ran out of toilet paper. In the morning at breakfast the lady micromanage me. Told me what cup I could use for what, told me I couldn't take my 1 plate of food to go, tht if I took a plate to go I couldn't come back. It's like please let me eat in peace, it's early, it's the morning. I don't need someone being pushy and rude to me. Then she mopped the floor and didn't post signs and I almost slipped. They do offer room service but it's not located in the building so it took an hour. The beds are not that comfortable and the spa tub room only has a queen bed in it. The TV services such as Amazon prime, Netflix, paramount plus non of the on demand features worked. Very out dated hotel. won'ever stay here again. An

We stayed at this property for one night while passing through. The hotel was fine for that purpose, and I recommend it for travelers who are needing a bed for one night. Breakfast was good and AC was cold.

It took a while for front counter clerk to come up front when we arrived in the evening. While the lobby and halls are updated, the linens and wall plates are outdated. The pillows were horrible and my wife and I both had headaches and sore necks from them. The breakfast was actually very good.

Only problem I had was the loud truck stop next to my window.

i didn't like that the carpet in my room had a funny smell and at first the WIFI was giving issues

It was a decent stay. Room was meh at most. Carpet was dirty and no water pressure. Plus side bed was super comfortable. The location is off the highway and i was a bit nervous about the truckers but we never felt unsafe one we were there. I would be ok staying again if i needed to.

WIFI service was down most of our stay.

Pulling up we were nervous due to the industrial surroundings but upon entering were plesently surprised. Top notch customer service, clean rooms, breakfast was delicious and by far the MOST comfortable hotel bed we have ever slept in. We will stay here everytime we visit San Antonio.

it was just OK. Nothing spectacular. Either way, just OK. The bed was a little uncomfortable, but not terrible.

Our stay was last minute and no others in area. This is an older hotel or seems like it by its appearence. The desk staff was nice. The entry and elevator were a bit dirty-floors. It does have a stuffy smell. The room was suprisenly clean. There was a couple of towels in the restroom with stains and looked like not washed. The bed sheets smelled clean but pillow cases were questionable. The matress was curved/sunken to the center…big time. Overall…for $140ish total for one night, area, last minite…was ok but not recommend for longer stay. Not booking in future.

One of the cleanest hotels I have stayed in a long time. Staff very professional and helpful. Will be staying here on my next trip to San Antonio.

They are always so accommodating! I was offered and accepted a full Thanksgiving Day plate of food from the front desk lady. I was so thankful. They really take care of their guests.

This was the absolute worst hotel I’ve stayed. Our first room was truly disgusting and the second room while better was still not as clean as it should be. The customer service was horrendous as well. I can see why this hotel is in the condition it is with the current management. She did not care about our poor experience and only did anything because she felt she had to do so. She was disrespectful and just made excuses for the terrible rooms or bad customer service.

It took a while for front counter clerk to come up front when we arrived in the evening. While the lobby and halls are updated, the linens and wall plates are outdated. The pillows were horrible and my wife and I both had headaches and sore necks from them. The breakfast was actually very good.

I have never had such a terrible hotel experience. I am a 27 year old female, I checked into the hotel alone. At approximately 1 AM I heard a room key card UNLOCK my door. There was no knock or any announcement. I ask who is it? And they just immediately shut the door , stated “I’m sorry” and left. I had to call to the front desk myself and advise them of the incident, It was brushed off as just an error stating it was management. I asked why “management” didn’t explain the situation themselves instead of retreating. Staff advised they did not wish to disturb the other guest and planned on calling me in the morning to explain the incident. I was terrified and unable to sleep the rest of the night. I do not believe that hotel management would run away when confronted with the situation. I am not the type of person to usually leave a bad review but this was an extremely dangerous situation for everyone involved and was handled so poorly on their behalf. I will NEVER be staying at any Best Western again.

I left behind an important item upon checkout. I received a personal call to notify me of the list item. I was able to swing by and retrieve the item at the front desk. I appreciated the extra personal attention! thank you!

As always staff here is so kind.

Clean all around. Quiet. Definitely recommend the jacuzzi suite. Front desk super friendly.

The staff was very accommodating. We asked for a couple of things, and they supplied what we needed~~immediately. Always cordial.

The breakfast was fresh and hot with a wide variety of choices. Great employees, we had a problem with the ac and called the front desk and within minutes they came and fixed it. We decided to stay an extra day and called the front desk and had no problem getting that done. Plenty of parking. Very good place to stay

This hotel is very hard to find its right under the freeway, so I missed the sharp left 3 times. Again it's right under the freeway so it loud and noisey. We got the in room tub but the water drains from the spa tub the entire time. A light was pointed directly at the window, I asked twice if they could point the light not at the window. The front desk guy was kind and called the Manger and they were able to point the light not at the room unfortunately it fell again and the light was directly pointed at the room hours later, so it was hard to sleep with the light and the noise. The shower chair in the bath tub in the shower was dirty and stained needs to be scrubbed badly. I asked for extra towels and toilet paper and was asked why I needed them. We obviously ran out of toilet paper. In the morning at breakfast the lady micromanage me. Told me what cup I could use for what, told me I couldn't take my 1 plate of food to go, tht if I took a plate to go I couldn't come back. It's like please let me eat in peace, it's early, it's the morning. I don't need someone being pushy and rude to me. Then she mopped the floor and didn't post signs and I almost slipped. They do offer room service but it's not located in the building so it took an hour. The beds are not that comfortable and the spa tub room only has a queen bed in it. The TV services such as Amazon prime, Netflix, paramount plus non of the on demand features worked. Very out dated hotel. won'ever stay here again. An

Very good hotel near San Antonio downtown.

It’s very convenient freeway, but too much noises.

Only problem I had was the loud truck stop next to my window.

Very good location to drive back to Houston airport.

Very convenient stop on the way through Texas. Great night of sleep and breakfast was served before we left in the morning.

The property was located close to our destination in San Antonio. However, Google did not take us directly to the property even though we entered the exact address, AND we had to do a 6 mile interstate loop to get back to the property. Probably just a glitch from Google that can be remedied. The breakfast at the property was well done with very attentive and kind staff helping at every turn. Room was full at the time we went, but everyone seemed to be getting what they needed, and fresh food was coming out regularly. This is one of those times when it appeared that people really care about how they do their job, and how it makes others feel. Great experience.

It was a decent stay. Room was meh at most. Carpet was dirty and no water pressure. Plus side bed was super comfortable. The location is off the highway and i was a bit nervous about the truckers but we never felt unsafe one we were there. I would be ok staying again if i needed to.

Stayed one night because in town for a job interview. Chose this based on reviews but was disappointed. The area is very industrial and doesn’t feel safe outside. There was mold in my shower and had to fix my shower faucet because it wouldn’t work. Heard sirens all night long. Price was good and was close to my interview but I wouldn’t stay again. Staff were good.

We checked in very late, but it was not an issue. Parking lot is well lit with cameras covering it all. Conveniently close to freeway, but rooms were quiet and dark. Breakfast was served early and was very good. Will stay again.

Let me tell you this place was so clean reminded me of home. They did everything they could do to accommodate us and our grandson. I just would like to thank Best Western staff and we will see you in 2 weeks. We already booked the stay. Thanks again to the staff. And the breakfast was stocked and open . Love that

This hotel is very hard to find its right under the freeway, so I missed the sharp left 3 times. Again it's right under the freeway so it loud and noisey. We got the in room tub but the water drains from the spa tub the entire time. A light was pointed directly at the window, I asked twice if they could point the light not at the window. The front desk guy was kind and called the Manger and they were able to point the light not at the room unfortunately it fell again and the light was directly pointed at the room hours later, so it was hard to sleep with the light and the noise. The shower chair in the bath tub in the shower was dirty and stained needs to be scrubbed badly. I asked for extra towels and toilet paper and was asked why I needed them. We obviously ran out of toilet paper. In the morning at breakfast the lady micromanage me. Told me what cup I could use for what, told me I couldn't take my 1 plate of food to go, tht if I took a plate to go I couldn't come back. It's like please let me eat in peace, it's early, it's the morning. I don't need someone being pushy and rude to me. Then she mopped the floor and didn't post signs and I almost slipped. They do offer room service but it's not located in the building so it took an hour. The beds are not that comfortable and the spa tub room only has a queen bed in it. The TV services such as Amazon prime, Netflix, paramount plus non of the on demand features worked. Very out dated hotel. won'ever stay here again. An

The breakfast area attendant was very friendly and accommodating. The front desk staff was friendly as well!

Nice place, comfortable beds, above average breakfast

My stay was amazing. Clean. Quiet and safe. Breakfast was wonderful. Thank you.

Very convenient stop on the way through Texas. Great night of sleep and breakfast was served before we left in the morning.

The property was located close to our destination in San Antonio. However, Google did not take us directly to the property even though we entered the exact address, AND we had to do a 6 mile interstate loop to get back to the property. Probably just a glitch from Google that can be remedied. The breakfast at the property was well done with very attentive and kind staff helping at every turn. Room was full at the time we went, but everyone seemed to be getting what they needed, and fresh food was coming out regularly. This is one of those times when it appeared that people really care about how they do their job, and how it makes others feel. Great experience.

Pulling up we were nervous due to the industrial surroundings but upon entering were plesently surprised. Top notch customer service, clean rooms, breakfast was delicious and by far the MOST comfortable hotel bed we have ever slept in. We will stay here everytime we visit San Antonio.

The breakfast was fresh and hot with a wide variety of choices. Great employees, we had a problem with the ac and called the front desk and within minutes they came and fixed it. We decided to stay an extra day and called the front desk and had no problem getting that done. Plenty of parking. Very good place to stay

The room appeared clean but hair was on toilet seat and in jacuzzi...I had a slight rash on my arm next morning...not sure what from... Personel were very friendly. Fast check in. Wish breakfast went longer...ended at 9:00.