Holiday Inn New York City - Wall Street by IHG

Will stay again

great location etc

The room was functional. It was small and cramped. The person who checked us in was incredible unfriendly. She mumbled and seemed to be irritated by our presence. One evening we came back to the room and it smelled like cigarette smoke. The beds were comfortable and clean and that’s all I can say for the room. If all you need is an inexpensive place in lower Manhattan, then this is the place for you. Good luck!!

The room was nice and spacey with the necessary amenities in the bathroom. Staff was helpful and welcoming. However, the thermostat in the room to adjust for the air conditioner was not easy to navigate. Location wise, it was convenient and close to restaurants, shops and transportation. The area though, especially at night, is questionable.

Talk about attitude of front desk staff who think they begrudgingly are doing you a favour. Some back to basics customer service training required for at least one individual we dealt with.