Extended Stay America Suites - Houston - Galleria

Hotel em reforma e deixou muito a desejar

There is no airport shuttle. The pool is green, filling with garbage, but full to the brim with water. Breakfast is a hot cocoa packet.

First off they did not give me the room i asked for and when i was starting to drive from dallas to houston i called to confirm my room they confirm anyways i get there is not what i book and i was told the one i wanted had been booked for months. It was raining so the water was coming into the room i called from desk and they sent maintenance all he did was put a towel as a doormat to soak up the water. He said they didn't have enough buckets for a leak that was right by the door. The fire alarm thing was hanging off the ceiling and he couldnt fix it due to him not having the proper tools. Spiderweb on ceiling as well. NO BREAKFAST all they offer is coffee, "granola bars" and some muffins that who knows how long they were there. Beds need to be updated i could feel the spring on my back. Also front desk said no cleaning service, they only go every 14 days. You live and you learn. I wont book here again.

No, no plates cups or silverware let alone cooking equipment

Great place we will definitely stay there again. Only downside was not really a breakfast. Just some grab and go muffins and I didn’t try the coffee. Ran to Starbucks.