Name: The Spencer Suites Auckland By Castle
Address: 9-17 Byron Avenue, Auckland, Región de Auckland, NZ
Price range: 97 US$–151 US$ per night
Rating: 7.87

Opiniones de los huéspedes

En The Spencer Hotel, los huéspedes elogian la conveniente ubicación en Takapuna, cerca de la playa, tiendas y restaurantes, y muchos disfrutan de vistas amplias y habitaciones espaciosas tipo apartamento. Las opiniones también señalan interiores anticuados, mantenimiento irregular y servicio de limpieza que se ofrece solo cada tres días.

El personal suele ser amable y servicial, pero varios huéspedes se encontraron con una recepción desatendida o sin respuesta y una comunicación irregular. Las instalaciones reciben opiniones diversas: la piscina y el spa a veces están cerrados o sin calefacción, el bar/restaurante está cerrado por reformas y el estacionamiento suele tener un costo adicional. La limpieza varía desde muy ordenada hasta informes de polvo, moho y cabellos sueltos, con olores ocasionales a comida provenientes de los residentes que se filtran en las habitaciones o pasillos. Espere excelentes vistas y ubicación con comodidades de apartamento, pero una experiencia más austera y con menos servicios.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

Las instalaciones son variadas: muchos mencionan cierres de la piscina o del spa, o agua tibia, y el bar/restaurante del hotel está cerrado por reformas; cuando están disponibles, los huéspedes disfrutan de la piscina/spa y el gimnasio. Hay estacionamiento disponible, pero a menudo de pago.

Reseñas de huéspedes relacionadas

6

Greg

24 sept 2023

·

Se alojó 1 noche

Property is tired. Exorbitant parking charges. No room service (frozen meals only). Functional but nothing flash

10

Rachel

13 may 2023

·

Se alojó 1 noche

Convenient position close to eateries, shopping & an easy walk to the beach. Rooms were quiet although its time to upgrade their mattresses. Gym, pool & spa were excellent. Will definitely stay again.

8

Michelle

4 jun 2024

·

Se alojó 2 noches

Disappointed that I couldn't use the pool or spa as it wasn't heated. Still under maintenance.No bar. Soundproof room and size was great.

10

Kym

24 sept 2023

·

Se alojó 2 noches

- Excellent and polite service! - Room was clean and smelled clean! No musty smells. - No room service unless you pay so make sure you ask for clean towels if you need them (we stayed for two nights). The towels has a smoky smell though? Like an incinerator smell. Even the fresh towels smelled like smoke. - Lovely outdoor spa and heated pool (wind is chilly tho so spa was the winner). - Underground parking for safety @ $35 for our whole stay which was better than parking on the street. - decent sized rubbish bins! Overall it was a good, comfy stay.

4

di

2 nov 2025

·

Se alojó 3 noches

Air conditioner wasn’t working and we have to change the room. Swimming pool was closed and was not notified to us until we arrived and saw the board notice.

8

Paul

18 nov 2025

·

Se alojó 1 noche

Great location, close to shopping and lots of fantastic eateries. Only downside was the pool was closed for maintenance which wasn’t advised at time of booking and the air conditioning in our room was stuck on 17 degrees. Good job I like a cool room.

8

Pradeep

17 sept 2023

·

Se alojó 2 noches

Looks like the property is going through refurbishment at the moment. Restaurant isn’t open and I didn’t see any staff apart from the person in the front desk. They only service the room every 3 days and if you want it serviced more, you pay $35! Car parking too is steep at $30 per night, plenty of parking outside and is free after 6pm. Once a lovely hotel now looking tired and without much love. Hopefully all will be better than what it used to be after the refurbs

6

Jane

14 jul 2024

·

Se alojó 2 noches

When I reserved, June 4th this year, I specifically asked about a hotel bar and restaurant as we planned to watch the AB's vs England there, I was told yes. On arriving I asked when would the bar open, to be told bar and restaurant closed for refurbishing! I also asked about the Gold Card discount and early booking fee, to be told I'd need to contact Expedia about that! Overall basically a very overpriced venue, $500.00 for 2 nights plus parking.More of a motel than a hotel. What can be done about this please? Thanks, Jane.

6

Carolyn

25 abr 2024

·

Se alojó 2 noches

Unfortunately the spa pool was only lukewarm at best. Was not able to be heated in the 2 days we were there. We were not told about it before getting in. The spa/pool area was the reason we chose this hotel so we were very disappointed in that.

8

Nicholas

10 feb 2025

·

Se alojó 2 noches

Rooms were a good size. Safe, on site parking in the secure basement. A at in the hotel would have been nice but there are several places near by to eat.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

La limpieza es variada: muchos encontraron las habitaciones ordenadas, pero varias reseñas mencionan polvo, moho o cabello en los baños y una limpieza irregular, con un servicio típicamente solo cada tres días.

Reseñas de huéspedes relacionadas

6

Chelsea

10 dic 2024

·

Se alojó 1 noche

This is an expensive hotel and it wasn’t extremely clean and the beds were uncomfortable. It was okay and worked for our one night there.

2

Sarah

14 ene 2025

·

Se alojó 1 noche

Check in was fine, staff friendly. The room very basic and tired. Most annoying was the private apartment had next door had an old can rolling around the balcony very noisily in the wind (it had been used as an alternative to a pipe) I was with my children and not thrilled about the neighbours getting high next door. They offered to move us which was great. The pool area is also very tired with a lot of broken furniture, there is no restaurant. The rooms weren’t super clean with mould and hair in the bathroom. The reviews on this place were far too generous, if you’re looking at this price point I’d definitely recommend another place (almost any other place would be better)

10

Wendy

16 sept 2024

·

Se alojó 2 noches

Friendly helpful staff, rooms clean and tidy

4

Kathryn

18 ene 2024

·

Se alojó 1 noche

I have stayed at the Spencer Hotel a number of times last year and have the room to be of good quality and clean. This stay, however, was disappointing in terms of on arrival in my room finding an unclean bathroom. The plughole of the bath/shower was filled with hair from previous guests. Once I had removed most of this the plug was continually blocked while the shower was on. As well as this, the TV in the lounge was out of action showing a weak signal sign on the screen. There were a number of other issues withthe overall cleanliness and state of the room. Overall disappointing. I did receive an apology from the receptionist on check out though.

8

Megan

20 nov 2025

·

Se alojó 2 noches

Staff were great, room was comfortable. Unfortunately its pool was getting an upgrade was was out of commission. Air con must have been getting an upgrade because the rooms wall had a covering of dust above curtain was covered in a layer of fluff/dust.

6

Robert

1 dic 2024

·

Se alojó 2 noches

The view up on the 17th floor was great and on a whole room was good but lots of floor tiles in bathroom cracked variety of hairs over said floor sticky stuff all down one of the cabinets in kitchen and balcony floor covered in dirty footprints kitchen counter and table had burns over them beware of the $39 cleaning fee to

6

Pierre-Olivier

2 feb 2026

·

Se alojó 6 noches

The positive points of this hotel are its low price, its ideal location close to the beach and several restaurants, and the cleanliness of the room and its amenities, including the kitchenette. The negative points are that the pool seems to be constantly closed, the rooms are only cleaned every three days, and the overall appearance is dated.

4

Leeanne

7 sept 2024

·

Se alojó 1 noche

It was dirty Pubic hair and stains all over the beds We complained and were moved rooms It was better but still Dirty and big Pubic hair on the hand towel in the bathroom I have complained directly to the hotel and given them a chance to respond before placing a public review They have not bothered to respond I would like to give others a heads up before booking I don’t know if it’s their “Expedia allocated rooms” or what But for over $200 a night I expect a basic standard of cleanliness Disgusted actually dirtiest place I’ve stayed in all my travels around the world

8

Brett

16 ene 2024

·

Se alojó 4 noches

The rooms at the Spencer are becoming dated. The paint on the roof in the shower was all flaky and falling off. Our room was not cleaned the entire stay. On day 3 we had to all and ask to replace our towels. We used to love staying here but I feel that may have been our last visit.

6

JONO

20 nov 2025

·

Se alojó 1 noche

Dusty bedside tables, cracked tiles, rub marks all over the doors and walls, overall not too bad but not worth $300 odd a night

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Habitaciones

Las habitaciones suelen ser espaciosas, con cocina y vistas destacadas, y muchos encuentran las camas cómodas y los niveles de ruido bajos. Sin embargo, la decoración es anticuada y el mantenimiento puede ser irregular (por ejemplo, aire acondicionado, accesorios y televisores defectuosos), y la confiabilidad del Wi-Fi varía.

Reseñas de huéspedes relacionadas

8

Lupe

23 sept 2025

·

Se alojó 2 noches

Staff were wonderful. Great view from our room.

8

Nikki

8 ene 2025

·

Se alojó 1 noche

Front desk was incredibly helpful and kind. Room had a beautiful view and comfortable environment.

8

Brett

26 sept 2024

·

Se alojó 1 noche

Room was a bit dated - could do with an update

10

Tracy

25 may 2025

·

Se alojó 1 noche

The size of the room nice and quiet.

10

Jean

23 ene 2025

·

Se alojó 1 noche

The room was excellent providing a dishwasher and full kitchen factifies. The kitchen had a coffee maker with two pods in addition to a good range of tea and coffee.I would not hesitate to stay there again for either business or pleasure.

8

Meredith

6 nov 2024

·

Se alojó 1 noche

Staff very accommodating. Pool and spa lovely. Couldn't get wifi on 17th floor so they moved us into another room. However could hear music from event on in hotel, which went to approx 11pm

6

Kevin

2 mar 2025

·

Se alojó 2 noches

Good location close to the centre of Takapuna, and a short walk to the beach. Our room was pleasant, with views over the lake and ocean, but there were some unwanted curry smells around. The shower went crazy and soaked everything in the bathroom. Public areas need some major upgrades - wooden floors in the foyer were in poor repair and there was a lot of old wooden furniture in the bar that made it feel 1970;s - disappointing that the bar closed at 10pm on a Friday night. Wifi was terrible.

8

Anthony

29 abr 2025

·

Se alojó 9 noches

The view, and access to shops / restaurants was excellent. Room maintenance needs attention. TV not working, several ceiling lights not working. Only two coat hangers in the room wardrobe.

8

Julie

25 feb 2025

·

Se alojó 4 noches

Our suite was very spacious and clean with lovely views of the lake and ocean. It was great to have a dishwasher and washing machine and dryer in our suite as we were staying for a few days. We were very happy with our stay.

6

Nicola

15 ene 2023

·

Se alojó 19.371 noches

Bathroom was very tired. Bathroom needs a toy up. Quite expensive for what is was. Couldn’t connect to the wifi. Rang reception twice no one was answering.

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Servicio

El personal se describe con frecuencia como amable y servicial, y algunos problemas se resolvieron rápidamente. Otros informan sobre una recepción desatendida o sin respuesta y una comunicación desigual.

Reseñas de huéspedes relacionadas

8

Lupe

23 sept 2025

·

Se alojó 2 noches

Staff were wonderful. Great view from our room.

8

Nikki

8 ene 2025

·

Se alojó 1 noche

Front desk was incredibly helpful and kind. Room had a beautiful view and comfortable environment.

6

Peter

8 sept 2023

·

Se alojó 6 noches

Safe didn’t work, asked for 3 days to have it fixed. No luck. Also called the front desk and no one answered so I left a message and they said they would get back to me shortly. It’s been 10 days now and still no call back.

6

Les and Tina

27 jun 2025

·

Se alojó 8 noches

Staff here helpful. Property tired, rooms need upgrading. Location great.

4

Nina

28 abr 2025

·

Se alojó 2 noches

Customer service was terrible, waited 40 minutes at the reception with no staff around.

8

Kay

3 nov 2023

·

Se alojó 1 noche

We turned up at 1pm during the storm and they allowed us to check in early. Great service

4

Lucy

5 ene 2025

·

Se alojó 2 noches

Unfortunately this wasn’t a “hotel” experience at all. We made the most of our stay but it was a bit disappointing when it came to staff service. We tried ringing reception on multiple occasions throughout our three days there and the phone was never answered. Our rooms weren’t serviced even though the booking site says serviced once per stay. We booked two rooms so our family could all stay together but they put us 8 floors apart from each other. There was no ice. Terrible smell in the bathroom too and wasn’t aware there were residents amongst our rooms so strong cooking smells coming through the air conditioning was awful. We tried discussing this when checking out but we felt ignored. Great location and a nice pool but that would be all we would recommend about it unfortunately.

10

Tracey

4 jul 2025

·

Se alojó 1 noche

Quiet rooms with comfy beds, easy walk to shops and restaurants. Friendly staff

6

Martin

9 ene 2025

·

Se alojó 1 noche

Our room’s wifi wasn’t working - the manager got us another room quickly. The room was nice- but there was a large family nearby cooking some very potent smelling food and it went through the vents and into our room and was not to our liking. It was pretty powerful and while probably tasty for them- not so great for our visit

6

Pamela

19 ene 2023

·

Se alojó 1 noche

No person at Reception on arrival, couldn't locate anyone except other guests. Waited almost half an hour and called out. Eventually located staff member who was in an office out the back.He said there was a bell on the counter. In a huge lobby and Reception area it was invisible. No signs or notices to advise guests checking in Restaurant and bar closed. The entire ground floor was deserted .. it was only early evening. No food or drinks except frozen meals in Hotel freezer. Had to call down to get a tiny container of milk and an $18 frozen meal to hear in microwave. No stand for luggage/suitcase, nowhere to hang clothes, not even one coat hanger. Very poor for a 4 star hotel. and the $230 spent for basically a bed and shower. I chose to stay here as I knew I would be tired after international flight and thought that I would at least be able to have a drink at the bar, meet friends and then enjoy a meal at the Restaurant. To not even have a small mini bar any snacks or even a bottle or just of chilled water in the room is not conducive to a relaxing or pleasant stay.Very, very disappointed.

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Ubicación

Ampliamente elogiada ubicación en Takapuna, a una corta distancia a pie de la playa, tiendas, cafeterías y transporte, con fácil acceso a la autopista hacia el CBD.

Reseñas de huéspedes relacionadas

8

Kevin

17 jul 2023

·

Se alojó 2 noches

The view of Auckland CBD was excellent. It's a short walk to the beach and easy access to city transportation.

10

Tracy

8 oct 2024

·

Se alojó 4 noches

Convenient location, close to the beach, shops, restaurants etc. Friendly efficient staff

10

Tracy

17 oct 2023

·

Se alojó 2 noches

Convenient location close to the beach, shops, dining etc and only 15 minutes drive to the CBD (outside of peak traffic times!). Appreciate the friendly staff too

10

Tracy

9 oct 2023

·

Se alojó 2 noches

Great location - close to the beach, shops, bars, cafes, restaurants. Also close to the motorway and only 15 mins into the city

8

Eric

9 may 2025

·

Se alojó 4 noches

Excellent location.

8

Eric

7 jul 2024

·

Se alojó 1 noche

An excellent location with many dinning and shopping option's right on the 'doorstep'. Easy to get to and from by car and foot. Very good in room amenities and great views.

8

Paul

18 nov 2025

·

Se alojó 1 noche

Great location, close to shopping and lots of fantastic eateries. Only downside was the pool was closed for maintenance which wasn’t advised at time of booking and the air conditioning in our room was stuck on 17 degrees. Good job I like a cool room.

8

Vivienne

19 feb 2023

·

Se alojó 1 noche

Great place to stay very central to highway so makes getting around easy and central to all Takupuna and its offerings Paid car parking on street helpful if parking full

6

Pierre-Olivier

2 feb 2026

·

Se alojó 6 noches

The positive points of this hotel are its low price, its ideal location close to the beach and several restaurants, and the cleanliness of the room and its amenities, including the kitchenette. The negative points are that the pool seems to be constantly closed, the rooms are only cleaned every three days, and the overall appearance is dated.

10

Rob

22 abr 2023

·

Se alojó 2 noches

Very nice hotel and convenient for Takapuna. Choose to the motorway to get into Auckland cbd too.

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Comida

Las opciones gastronómicas en el lugar son limitadas: el restaurante y el bar están cerrados por reformas, no hay desayuno disponible y las opciones pueden estar restringidas a comidas congeladas; muchos en su lugar utilizan restaurantes cercanos. Los comentarios sobre la calidad de la comida, cuando están disponibles, fueron promedio o deficientes.

Reseñas de huéspedes relacionadas

4

Jenny

8 ene 2023

·

Se alojó 19.362 noches

This property was very poorly appointed, it was dull and lifeless existing on reputation not amenities, presentation or service. The room was minimally appointed, 1 chair for 2 people(?) 2 coffee pods only and the heated pool was being “ maintained “ so unavailable. Room service was also not available and at check in we were told a list of what wasn’t available, a very negative way to begin an overnight spontaneous break. I don’t recommend this hotel, I stayed quite a few years ago and it has deteriorated over time in condition, service and amenities

8

Leonor

8 ene 2025

·

I had an amazing view of Takapuna Beach from the 16th floor room with balcony. The room was a bit dated with cleaning service offered only every 3rd day. The front desk staff stay in the back office and are not visible. You need to stand at the couter for a while before the attendant notices that you are there and comes out. The front desk staff seems to change quite often as do the duty managers, several times a day, so communication and continuity across staff members can be bad. We tried the hotel restaurant pizza and it was very average. The view from my room and everything outside of the hotel was amazing. Many delicious restaurants, cafes and shopping are steps away and most importantly Takapuna Beach is spectacular. The beach is a short walk. I am glad I stayed in this beach area and not in the city central area in Auckland. We reserved an uber to puck us up in early mornings and out to the city center for out day trips. I loved Takapuna Beach.

8

Pradeep

17 sept 2023

·

Se alojó 2 noches

Looks like the property is going through refurbishment at the moment. Restaurant isn’t open and I didn’t see any staff apart from the person in the front desk. They only service the room every 3 days and if you want it serviced more, you pay $35! Car parking too is steep at $30 per night, plenty of parking outside and is free after 6pm. Once a lovely hotel now looking tired and without much love. Hopefully all will be better than what it used to be after the refurbs

6

Lyn

12 ene 2025

·

Se alojó 1 noche

The resultant in the hotel was terrible food terrible.was.told fish was fresh but was obviously frozen

6

Jane

14 jul 2024

·

Se alojó 2 noches

When I reserved, June 4th this year, I specifically asked about a hotel bar and restaurant as we planned to watch the AB's vs England there, I was told yes. On arriving I asked when would the bar open, to be told bar and restaurant closed for refurbishing! I also asked about the Gold Card discount and early booking fee, to be told I'd need to contact Expedia about that! Overall basically a very overpriced venue, $500.00 for 2 nights plus parking.More of a motel than a hotel. What can be done about this please? Thanks, Jane.

6

Kenneth

8 abr 2025

·

Se alojó 3 noches

Absence of any functioning restaurant or bar was very inconvenient, and should have been prominently mentioned in any advertising or listing.

6

Barry

7 oct 2025

·

Se alojó 1 noche

Reception welcome was wonderful. Top marks. Entry foyer very tired. We had to wash down our bathroom bench as it had large sticky rings on it. Really dirty ironing board cover. Surprised at now no breakfast option. We had been regular guests before moving to Wellington 8 years ago, and were amazed in the difference in that time. We needed to leave at 5.15 am for an early start, and we had to try 3 times to get the front door button to open for us.

8

Rosalue

25 nov 2024

·

Se alojó 1 noche

Conveniently located for the purpose of my accommodation. Very affordable. Dining options limited but plenty of dining options in nearby location

8

Nicholas

10 feb 2025

·

Se alojó 2 noches

Rooms were a good size. Safe, on site parking in the secure basement. A at in the hotel would have been nice but there are several places near by to eat.

6

Tim

8 jul 2023

·

Se alojó 7 noches

Full Sky TV facilities. Eashing machine and dryer. Both above very good to have. Not made aware beforehand that room would only have a (very limited ) service every 3 days. No cleaning or vacuuming done. $35 surcharge for extra service. Not made aware that Bar and renstaurant closed for renovations. No VIP benefit offered. We got free coffee voucger because of issue with no room cleaning . 7 night stay paid for most expensjve room which was supposed to be including service. If left equipment we would clean room. Some discounts offered at other hotels for cleaning rooms.

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Mes	Precio medio
enero	104 US$
febrero	113 US$
marzo	110 US$
abril	113 US$
mayo	102 US$
junio	87 US$
julio	83 US$
agosto	86 US$
septiembre	96 US$
octubre	93 US$
noviembre	117 US$
diciembre	110 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $99	23 $97	24 $121
25 $111	26 $111	27 $126	28 $126	29	30 $144	31

DO	LU	MA	MI	JU	VI	SA
1 $111	2 $106	3 $113	4	5 $116	6 $129	7 $118
8 $106	9 $111	10 $151	11 $117	12 $135	13 $126	14 $113
15 $121	16 $112	17 $108	18 $111	19 $117	20 $117	21 $127
22 $104	23 $127	24 $104	25 $124	26 $128	27 $112	28 $112
29 $106	30 $103

The Spencer Suites Auckland By Castle

Precios para The Spencer Suites Auckland By Castle

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Suite, 1 habitación (Spencer)

Suite, 1 habitación (Spencer | View)

Habitación con 2 camas individuales (Spencer | Studio | View)

Habitación con 2 camas individuales (Spencer | Studio)

Suite, 1 habitación, balcón (Spencer)

Reseñas de los huéspedes sobre The Spencer Suites Auckland By Castle

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

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