Casa Marina Sosua, Trademark by Wyndham All Inclusive
From
168 $US
/nuit
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From
168 $US
/nuit
À propos de cet établissement
Laissez place à la détente en rejoignant les 2 piscines extérieures de l'hébergement et en profitant des nombreuses infrastructures de loisirs qui incluent une discothèque.
Équipements
Laissez place à la détente en rejoignant les 2 piscines extérieures de l'hébergement et en profitant des nombreuses infrastructures de loisirs qui incluent une discothèque.
Services de l'établissement
Les équipements et services proposés incluent une réception ouverte 24 h/24, un personnel polyglotte et un coffre-fort à la réception. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Casa Marina Sosua, Trademark by Wyndham Resort abrite un délicieux restaurant, El Batey. L'hébergement vous invite à la détente dans un de ses 3 bars/lounges. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 10 h 30.
Chambres
Les 569 chambres de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision LCD. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain privée avec un ensemble douche/baignoire est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Emplacement
En choisissant Casa Marina Sosua, Trademark by Wyndham Resort à Sosúa, vous profiterez d'un séjour au bord de la plage, à moins de 10 minutes de marche de Plage Alicia Beach et de Plage de Sosúa.
À proximité
La Playita(0.1 miles)
Musée Juif de Sosúa(0.2 miles)
Casino Coral Reef(0.4 miles)
Plage Alicia Beach(0.4 miles)
Plage de Sosúa(0.5 miles)
Playa Chiquita(0.9 miles)
Mundo King Art Museum(1.1 miles)
Centre de loisirs Laguna SOV(1.6 miles)
Plage de Laguna Beach(1.9 miles)
Plage Perla Marina(4.6 miles)
Plage Encuentro(4.8 miles)
Plage de Kite(6.5 miles)
Plage de Cabarete(7.3 miles)
Parc National El Choco(8.5 miles)
Fun City(11.4 miles)
Aéroport international Gregorio Luperon (POP)(5 miles)
Aéroport international de Cibao (STI)(47.9 miles)
Parking
Restaurant
Piscine
Chambres non-fumeurs
Organisation d'excursions
Ménage
Emplacement
C/ Alejo Martinez, El Batey, Sosua, Sosúa, République dominicaine
La Playita (0.1 miles)
Musée Juif de Sosúa (0.2 miles)
Casino Coral Reef (0.4 miles)
Plage Alicia Beach (0.4 miles)
Plage de Sosúa (0.5 miles)
Playa Chiquita (0.9 miles)
Options de chambre
2
Chambre Deluxe, 2 lits doubles, accessible aux personnes à mobilité réduite (Balcony or Terrace)
Détails de la chambre
2 Lits Doubles
Couchages 4
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre Deluxe, 1 très grand lit, accessible aux personnes à mobilité réduite (Balcony or Terrace)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre Deluxe, 1 très grand lit, balcon, vue jardin
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre, 2 lits doubles, balcon, vue piscine
Détails de la chambre
2 Lits Doubles
Couchages 4
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre Deluxe, 2 lits doubles, balcon, vue jardin
Détails de la chambre
2 Lits Doubles
Couchages 4
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre, 2 lits doubles, balcon, vue piscine (Adults Only)
Détails de la chambre
2 Lits Doubles
Couchages 4
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre Deluxe, 1 très grand lit, balcon, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre, 1 très grand lit, balcon, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre, 1 très grand lit, balcon, vue jardin (Adults Only)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre Deluxe, 2 lits doubles, balcon, vue océan
Détails de la chambre
2 Lits Doubles
Couchages 4
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre, 2 lits doubles, balcon, vue jardin
Détails de la chambre
2 Lits Doubles
Couchages 4
ClimatisationWi-Fi (gratuit)Salle de bain privée
2
Chambre Deluxe, 2 lits doubles, balcon, vue piscine
Détails de la chambre
2 Lits Doubles
Couchages 4
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre, 1 très grand lit, non-fumeurs, vue jardin (Adults Only)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre, 2 lits doubles, balcon, vue jardin (Adults Only)
Détails de la chambre
2 Lits Doubles
Couchages 4
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre, 1 très grand lit, balcon, vue jardin
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre Deluxe, 1 très grand lit, balcon, vue piscine
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre, 1 très grand lit, balcon, vue piscine
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre Deluxe, 2 lits doubles, accessible aux personnes à mobilité réduite (Balcony or Terrace)
Détails de la chambre
2 Lits Doubles
Couchages 4
ClimatisationWi-Fi (gratuit)Salle de bain privée
Avis des voyageurs sur Casa Marina Sosua, Trademark by Wyndham All Inclusive
7.6
Bien
Basé sur 1 079 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
À l'hôtel Casa Marina Sosua, Trademark by Wyndham All Inclusive, les voyageurs apprécient la belle situation en bord de mer, la vue sur l'océan et l'emplacement central, bien desservi. Les commentaires soulignent souvent des chambres vieillottes, une qualité de nourriture et de boissons irrégulière, un accès Wi-Fi payant ou peu fiable, et une expérience de service mitigée.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
À l'hôtel Casa Marina Sosua, Trademark by Wyndham All Inclusive, les voyageurs apprécient la belle situation en bord de mer, la vue sur l'océan et l'emplacement central, bien desservi. Les commentaires soulignent souvent des chambres vieillottes, une qualité de nourriture et de boissons irrégulière, un accès Wi-Fi payant ou peu fiable, et une expérience de service mitigée.
Les clients apprécient les nombreuses piscines, les jacuzzis en bord de récif et les vues sur la côte, bien que certains signalent des fermetures, un manque de transats et l'absence de bar intégré à la piscine. La propreté varie d'espaces impeccables à des signalements de moisissures ou de parasites, et l'enregistrement, l'intervention de la maintenance et les réservations de dîner peuvent impliquer de longues files d'attente ou des retards. Attendez-vous à un séjour abordable en bord de mer, avec des vues exceptionnelles, mais une qualité inégale.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Plusieurs piscines, des jacuzzis au bord du récif et une plage pittoresque sont souvent salués. Certains clients mentionnent des fermetures occasionnelles, un nombre limité de transats et l'absence de bar intégré à la piscine.
Avis de voyageur à ce sujet
8
leonard earl
18 janv. 2025
·
A séjourné 10 nuits
They need bigger dining area, more beds for around pools
They need bigger dining area, more beds for around pools
8
Julio
21 avr. 2025
·
A séjourné 3 nuits
Tiene pocos baños y están lejanos y no cuenta con bares dentro de la piscina
Tiene pocos baños y están lejanos y no cuenta con bares dentro de la piscina
8
brenda
27 sept. 2025
·
A séjourné 2 nuits
This is a great property, has an adult only section, service is great , food was always good. It also is right in the town of Sosua so take advantage and see the town
This is a great property, has an adult only section, service is great , food was always good. It also is right in the town of Sosua so take advantage and see the town
10
Kevin
7 sept. 2024
·
A séjourné 1 nuit
The staff and different pool selections
The staff and different pool selections
4
Alexander
19 oct. 2025
·
A séjourné 4 nuits
The pools were great. The service was very slow.
The pools were great. The service was very slow.
6
Suzanne
17 avr. 2025
·
A séjourné 4 nuits
Not enough beach chairs by the ocean
Not enough beach chairs by the ocean
10
Alejandro
18 août 2024
·
A séjourné 2 nuits
The Theater is amazing and the dancers are very talented
The Theater is amazing and the dancers are very talented
10
Willie
29 mars 2025
·
A séjourné 1 nuit
We liked the idea of having multiple pools and restaurants to choose from. The view of the beach is very beautiful.
We liked the idea of having multiple pools and restaurants to choose from. The view of the beach is very beautiful.
8
Socrates
15 oct. 2025
·
A séjourné 4 nuits
Was too many children in the pool, and I can't swimming in there. Even the small pools behinds the bar have a sign adult only, was pack of children. After that, everything was fine.
Was too many children in the pool, and I can't swimming in there. Even the small pools behinds the bar have a sign adult only, was pack of children. After that, everything was fine.
6
Robert
5 mai 2025
·
A séjourné 2 nuits
The property has a 5 out of 10 rating at best. It has room for a lot of improvements but its an older property so do not expect top tier amendments. The gu. Was old and in bad conditionr. 2 of the 3 pools i saw was dirty. The snack area was infested with roaches. Maintenance response in the event you have an issue in you room has none existence. Some areas was tapped off with yellow caution tap because it was hazardous to occupy. All this is because of property management failure to bring this place up the standards of a elite resort. So it is what is is. Inlight of all that, the shower water was hot. The room i was in was celan and comfortable. The restaurant in the back of the property had a good selection of food and service was good. The show at night was entertaining. Loved the micheal jackson part. Its a doable property if you can deal with sub standards of abtrue resort! Just my opinion! You should stayband rate it. Some my love it. Some won't!
The property has a 5 out of 10 rating at best. It has room for a lot of improvements but its an older property so do not expect top tier amendments. The gu. Was old and in bad conditionr. 2 of the 3 pools i saw was dirty. The snack area was infested with roaches. Maintenance response in the event you have an issue in you room has none existence. Some areas was tapped off with yellow caution tap because it was hazardous to occupy. All this is because of property management failure to bring this place up the standards of a elite resort. So it is what is is. Inlight of all that, the shower water was hot. The room i was in was celan and comfortable. The restaurant in the back of the property had a good selection of food and service was good. The show at night was entertaining. Loved the micheal jackson part. Its a doable property if you can deal with sub standards of abtrue resort! Just my opinion! You should stayband rate it. Some my love it. Some won't!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis sur la propreté sont partagés : beaucoup ont trouvé les chambres et les espaces extérieurs très propres, tandis que d'autres ont signalé des odeurs de moisi, des moisissures ou des parasites.
Avis de voyageur à ce sujet
10
Eliel
23 nov. 2025
·
A séjourné 2 nuits
Excelente. Muy feliz con la atención y servicios. Limpieza impecable, personal amable y la comida muy buena. Volveremos pronto. :)
Excelente. Muy feliz con la atención y servicios. Limpieza impecable, personal amable y la comida muy buena. Volveremos pronto. :)
6
Rashida
22 oct. 2025
·
A séjourné 4 nuits
I love the scenic view at the property. Very beautiful. I would’ve given a 4-5 rate but they have roaches in the room. In addition, upgrades to the rooms are needed. Also, the buffet food wasn’t that good. I was expecting more of a DR authentic experience/flavor and that wasn’t given much.
I love the scenic view at the property. Very beautiful. I would’ve given a 4-5 rate but they have roaches in the room. In addition, upgrades to the rooms are needed. Also, the buffet food wasn’t that good. I was expecting more of a DR authentic experience/flavor and that wasn’t given much.
10
José A
26 nov. 2025
·
A séjourné 2 nuits
Muy limpio y agradable
Muy limpio y agradable
4
Alexandra
18 févr. 2024
·
A séjourné 7 nuits
Food was great. The entertainment staff were friendly and really made us feel welcome. The evening shows were fun and entertaining. The actual property was very nice however the rooms were very tired and run down. Cockroaches were found periodically in our room. Limited amount of room keys per room was very inconvenient. Daily cleaning staff were pleasant and feel they did a good job. A few of our rooms had little to no running water and hence had to share with others for showering. There was no drinking water available and had to request extra bottles daily. The food was excellent. The manager Felix did a good job helping us when one of our family member was injured. The facility only had 1 operating wheelchair and was very difficult to have the medical staff support our needs. Location and views of the coast were magnificent. Maintenance was definitely required in many areas of the hotel.
Food was great. The entertainment staff were friendly and really made us feel welcome. The evening shows were fun and entertaining. The actual property was very nice however the rooms were very tired and run down. Cockroaches were found periodically in our room. Limited amount of room keys per room was very inconvenient. Daily cleaning staff were pleasant and feel they did a good job. A few of our rooms had little to no running water and hence had to share with others for showering. There was no drinking water available and had to request extra bottles daily. The food was excellent. The manager Felix did a good job helping us when one of our family member was injured. The facility only had 1 operating wheelchair and was very difficult to have the medical staff support our needs. Location and views of the coast were magnificent. Maintenance was definitely required in many areas of the hotel.
2
Edward
3 oct. 2025
·
A séjourné 1 nuit
The ac vent was really dirty so the AC was very poor horrible cus they don't want to spend money to clean the vents never again
The ac vent was really dirty so the AC was very poor horrible cus they don't want to spend money to clean the vents never again
2
Angely
28 août 2025
·
A séjourné 1 nuit
It was terrible. Guest service was horrendous, beds dirty, moldy bathrooms, food horrible and lines for everything! I guess you get what you pay for, I learned my lesson!
It was terrible. Guest service was horrendous, beds dirty, moldy bathrooms, food horrible and lines for everything! I guess you get what you pay for, I learned my lesson!
2
Darry samuel
22 sept. 2024
·
A séjourné 1 nuit
Cucarachas, aire acondicionado malo, mal olor en la almohada. Muy antihigiénica.
Cucarachas, aire acondicionado malo, mal olor en la almohada. Muy antihigiénica.
10
michel
25 juil. 2025
·
A séjourné 4 nuits
tout est tres propre
tout est tres propre
6
Robert
5 mai 2025
·
A séjourné 2 nuits
The property has a 5 out of 10 rating at best. It has room for a lot of improvements but its an older property so do not expect top tier amendments. The gu. Was old and in bad conditionr. 2 of the 3 pools i saw was dirty. The snack area was infested with roaches. Maintenance response in the event you have an issue in you room has none existence. Some areas was tapped off with yellow caution tap because it was hazardous to occupy. All this is because of property management failure to bring this place up the standards of a elite resort. So it is what is is. Inlight of all that, the shower water was hot. The room i was in was celan and comfortable. The restaurant in the back of the property had a good selection of food and service was good. The show at night was entertaining. Loved the micheal jackson part. Its a doable property if you can deal with sub standards of abtrue resort! Just my opinion! You should stayband rate it. Some my love it. Some won't!
The property has a 5 out of 10 rating at best. It has room for a lot of improvements but its an older property so do not expect top tier amendments. The gu. Was old and in bad conditionr. 2 of the 3 pools i saw was dirty. The snack area was infested with roaches. Maintenance response in the event you have an issue in you room has none existence. Some areas was tapped off with yellow caution tap because it was hazardous to occupy. All this is because of property management failure to bring this place up the standards of a elite resort. So it is what is is. Inlight of all that, the shower water was hot. The room i was in was celan and comfortable. The restaurant in the back of the property had a good selection of food and service was good. The show at night was entertaining. Loved the micheal jackson part. Its a doable property if you can deal with sub standards of abtrue resort! Just my opinion! You should stayband rate it. Some my love it. Some won't!
6
Michelle
31 août 2025
·
A séjourné 1 nuit
We stayed here for 3 nights because it was one of the highest rated resorts in the puerto plata area. The grounds are nice but that was the only good thing to say. We aren’t very picky but this resort is was in terrible condition. The first room was dirty, old and had a terrible smell. The tv was super old and tiny and didn’t work. The slider door was broken and toilet didn’t flush. They did agree to change our room and that one was only slightly better. Customer service was not good. Food in the restaurants and buffet was horrible. Felt somewhat safe with all the security had some nice views
We stayed here for 3 nights because it was one of the highest rated resorts in the puerto plata area. The grounds are nice but that was the only good thing to say. We aren’t very picky but this resort is was in terrible condition. The first room was dirty, old and had a terrible smell. The tv was super old and tiny and didn’t work. The slider door was broken and toilet didn’t flush. They did agree to change our room and that one was only slightly better. Customer service was not good. Food in the restaurants and buffet was horrible. Felt somewhat safe with all the security had some nice views
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement vieillottes et leur état varie considérablement. Les clients mentionnent des problèmes de climatisation, d'eau chaude, de plomberie et de télévision, ainsi que des nuisances sonores occasionnelles près des équipements ou des vues obstruées. Le Wi-Fi est souvent payant et peu fiable, et fonctionne principalement dans les parties communes plutôt que dans les chambres.
Avis de voyageur à ce sujet
8
Charmaine
29 juil. 2025
·
A séjourné 1 nuit
I had a wonderful stay except my room was near the high voltage systems and it was noise all around which interrupted my sleep. My room was clean, food was ok and staff services was good..very enjoyable!
I had a wonderful stay except my room was near the high voltage systems and it was noise all around which interrupted my sleep. My room was clean, food was ok and staff services was good..very enjoyable!
10
Donald
28 août 2025
·
A séjourné 3 nuits
The balcony and overview of the ocean from the room was good.
The balcony and overview of the ocean from the room was good.
10
Shaun
20 juil. 2024
·
A séjourné 7 nuits
Clean. Good air conditioning in room. Dining was good.
Clean. Good air conditioning in room. Dining was good.
6
Rachel
6 janv. 2025
·
A séjourné 7 nuits
Property was in beautiful location but could use some sprucing. Room was average. TV wasn’t working and never fixed even though requested multiple times.
Property was in beautiful location but could use some sprucing. Room was average. TV wasn’t working and never fixed even though requested multiple times.
6
Claude
6 sept. 2025
·
A séjourné 5 nuits
Our shower backed up onto the bathroom floor all the way to the bathroom door. We let them know around 5:45 and around 10:15 I had to go up to the front desk and let them know that we couldn't use the bathroom because the smell was atrocious. When they came to fix it there was human waste and toilet paper all over the shower floor. They had to move us to another room that took 4 hours to cool down.
Our shower backed up onto the bathroom floor all the way to the bathroom door. We let them know around 5:45 and around 10:15 I had to go up to the front desk and let them know that we couldn't use the bathroom because the smell was atrocious. When they came to fix it there was human waste and toilet paper all over the shower floor. They had to move us to another room that took 4 hours to cool down.
4
Isidro
24 sept. 2025
·
A séjourné 1 nuit
It is a big property but they need to fix a lots of things in the rooms
It is a big property but they need to fix a lots of things in the rooms
6
Adam
24 janv. 2025
·
A séjourné 3 nuits
Listen, this isn’t the ritz Carlton. You get what you pay for. WiFi has to be paid for - doesn’t work in the room or any of the common areas. Food is decent - on par with other all inclusive resorts in this price range. They use absolute bottom shelf alcohol so I went to a liquor store down the road and bought my own. The place needs a facelift but most of the staff is pleasant and the beach and pool are nice. Definitely worth the price paid. Also, it’s a little sketchy when you leave the resort so be aware - I wouldn’t recommend walking around at night.
Listen, this isn’t the ritz Carlton. You get what you pay for. WiFi has to be paid for - doesn’t work in the room or any of the common areas. Food is decent - on par with other all inclusive resorts in this price range. They use absolute bottom shelf alcohol so I went to a liquor store down the road and bought my own. The place needs a facelift but most of the staff is pleasant and the beach and pool are nice. Definitely worth the price paid. Also, it’s a little sketchy when you leave the resort so be aware - I wouldn’t recommend walking around at night.
8
Andrea
5 juil. 2025
·
A séjourné 2 nuits
The rooms were clean and spacious, the staff was a bit overwhelmed with our checking and later on the front desk staff was kind of rude and condescending. They also charged me for Wi-Fi that never worked. The food was the best I’ve had in an all inclusive hotel and the views and amenities as well as the planned group activities were very good. Overall a very affordable family friendly place, but I would not be persuaded to visit again. There is nothing wrong with the place just not my style.
The rooms were clean and spacious, the staff was a bit overwhelmed with our checking and later on the front desk staff was kind of rude and condescending. They also charged me for Wi-Fi that never worked. The food was the best I’ve had in an all inclusive hotel and the views and amenities as well as the planned group activities were very good. Overall a very affordable family friendly place, but I would not be persuaded to visit again. There is nothing wrong with the place just not my style.
8
Melissa
19 avr. 2025
·
A séjourné 4 nuits
The only issue we had was the condition of our room. It desperately needs updating. The toilet ran constantly and was very noisy. The shower was very old, the tub was chipped and although it was clean it didn’t look clean. Otherwise we had a great time! The staff was friendly and helpful and The views were amazing! Met a lot of great people as well!
The only issue we had was the condition of our room. It desperately needs updating. The toilet ran constantly and was very noisy. The shower was very old, the tub was chipped and although it was clean it didn’t look clean. Otherwise we had a great time! The staff was friendly and helpful and The views were amazing! Met a lot of great people as well!
6
Manny
20 mars 2025
·
A séjourné 4 nuits
Great hotel, but it is a little old and it shows. The sheets were old, the towels were old, with holes on them. The toilet and shower were clogged. The air conditioning was a little loud. Some of the problems were solved with a call, but it took them more than 4 hour for some to get fixed. Despite these things we had a good time, the food was good, the atmosphere was nice, most of the shows were entertaining, and beach was great. I would stay here again. With good management this place would be 5 starts again.
Great hotel, but it is a little old and it shows. The sheets were old, the towels were old, with holes on them. The toilet and shower were clogged. The air conditioning was a little loud. Some of the problems were solved with a call, but it took them more than 4 hour for some to get fixed. Despite these things we had a good time, the food was good, the atmosphere was nice, most of the shows were entertaining, and beach was great. I would stay here again. With good management this place would be 5 starts again.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est variable : de nombreux clients louent le personnel amical et serviable, mais d'autres signalent des interactions peu accueillantes à la réception, des enregistrements longs ou retardés, une intervention de la maintenance lente et des réservations de dîner basées sur des files d'attente et potentiellement confuses.
Avis de voyageur à ce sujet
4
Melani
13 janv. 2025
·
A séjourné 5 nuits
This property could've been wonderful, but there were a few things that just ruined it for us. Overall, the room was substantial and we had no issues (although one member of our group could never get assistance with their clogged shower drain). The food was mostly great, although the service was terrible. We asked one lady for water and she said, "oh, that's a different service". The thing that absolutely ruined the vacation for us was the customer service. It was a disorganized mess, manned by people who were downright rude and inconvenienced by us being there. We had an issue with a reservation and we were told, "Expedia has to reinstate the reservation". I spent an hour working with Expedia (who was fantastic), only to be told by the front office staff, "Our reservation office is now closed". They made me jump through hoops, asserting it was Expedia's fault and giving me random email addresses to send things to. Most of the staff were so dismissive and rude. The people manning the front desk could not make any decisions and had to repeatedly go to a back office to "verify with the manager". One man at the front desk even started cleaning his ears while we were speaking. In addition, the people manning the bars were rude, always too busy to help and would never look anyone in the eye. I imagine this is a management issue, but if customer service is important to you, spare yourself the hassle and go elsewhere.
This property could've been wonderful, but there were a few things that just ruined it for us. Overall, the room was substantial and we had no issues (although one member of our group could never get assistance with their clogged shower drain). The food was mostly great, although the service was terrible. We asked one lady for water and she said, "oh, that's a different service". The thing that absolutely ruined the vacation for us was the customer service. It was a disorganized mess, manned by people who were downright rude and inconvenienced by us being there. We had an issue with a reservation and we were told, "Expedia has to reinstate the reservation". I spent an hour working with Expedia (who was fantastic), only to be told by the front office staff, "Our reservation office is now closed". They made me jump through hoops, asserting it was Expedia's fault and giving me random email addresses to send things to. Most of the staff were so dismissive and rude. The people manning the front desk could not make any decisions and had to repeatedly go to a back office to "verify with the manager". One man at the front desk even started cleaning his ears while we were speaking. In addition, the people manning the bars were rude, always too busy to help and would never look anyone in the eye. I imagine this is a management issue, but if customer service is important to you, spare yourself the hassle and go elsewhere.
8
Genesis
2 mai 2025
·
A séjourné 1 nuit
El servicio recibido por el Sr. Samuel Guzmán en recepción fue EXCELENTE, su servicio y gestiones fueron muy agradables. El personal y la comida 10/10. Algo a mejorar es que estuvimos en un día lluvioso y la habitación no tenía la disponibilidad de sombrillas, de igual forma no teníamos acceso a wifi y no disponía de plancha. Fuera de esto: súper bien. Volvería
El servicio recibido por el Sr. Samuel Guzmán en recepción fue EXCELENTE, su servicio y gestiones fueron muy agradables. El personal y la comida 10/10. Algo a mejorar es que estuvimos en un día lluvioso y la habitación no tenía la disponibilidad de sombrillas, de igual forma no teníamos acceso a wifi y no disponía de plancha. Fuera de esto: súper bien. Volvería
10
Denise
3 mars 2025
·
A séjourné 3 nuits
The best part of this location is the people! The staff in all departments were fun and happy and smiling and laughing and joking and jovial and helpful and charismatic and sociable and helpful and seemed like they enjoyed being here. Moral of the story is “AND”. They were not enough ands to describe how great the staff was at this location! These were the best views I have ever seen of the ocean. I could not get enough of them.
The best part of this location is the people! The staff in all departments were fun and happy and smiling and laughing and joking and jovial and helpful and charismatic and sociable and helpful and seemed like they enjoyed being here. Moral of the story is “AND”. They were not enough ands to describe how great the staff was at this location! These were the best views I have ever seen of the ocean. I could not get enough of them.
10
Janelsy
2 févr. 2025
·
A séjourné 1 nuit
Everything was great, bathroom really clean, just the hallways needs repair. Also did not like that I was not able to make a reservation at the restaurant, I was told just to confirm when checking in, the info provide it was incorrect and they kept sending me to different places and no one confirm the reservation.
Everything was great, bathroom really clean, just the hallways needs repair. Also did not like that I was not able to make a reservation at the restaurant, I was told just to confirm when checking in, the info provide it was incorrect and they kept sending me to different places and no one confirm the reservation.
4
Leslie
31 mars 2025
·
A séjourné 1 nuit
No pude tener una habitación hasta las 4:30 pm a pesar de haber llegado a las 3 tal y como dice la reserva. Me dijeron que no estaba lista y nunca más se comunicaron conmigo. Tuve que ir a reclamar para que me buscaran una
No pude tener una habitación hasta las 4:30 pm a pesar de haber llegado a las 3 tal y como dice la reserva. Me dijeron que no estaba lista y nunca más se comunicaron conmigo. Tuve que ir a reclamar para que me buscaran una
6
Dawa
22 mars 2025
·
A séjourné 2 nuits
first day experience was really bad, we checked in and I upgraded to VIP edition. the bellman who helped us with the luggage showed us the room, but he was kind a rushing though. he straight dropped the luggage and left as soon as i gave him a tip of $5 but later we found that there was another concierge desk for VIP edition and bellman was suppposed to give us a tour. anyway we were being back and forth with getting information. so later that night we made a reservation in Mexican restaurant, same there waiters were rushing and was not very welcoming. food and service were really bad. food in buffet is ok.. lots of options but low quality.. if you don’t care about taste and health then you will be alright but I wouldn’t go again. the staffs in buffet were more friendlier and were welcoming. the continental restaurant by the pool was good for dinner.. waiter and managers were more professional and friendly.. Ricardo at the concierge was very professional and would listen to us. I forgot the name but the one who took our luggage during our check out was very friendly and genuinely caring.. during our stay he would be smiling everytime we see him.. overall I don’t think I will stay here again. my advise will be not to upgrade and eat outside as there are lots of choices near by
first day experience was really bad, we checked in and I upgraded to VIP edition. the bellman who helped us with the luggage showed us the room, but he was kind a rushing though. he straight dropped the luggage and left as soon as i gave him a tip of $5 but later we found that there was another concierge desk for VIP edition and bellman was suppposed to give us a tour. anyway we were being back and forth with getting information. so later that night we made a reservation in Mexican restaurant, same there waiters were rushing and was not very welcoming. food and service were really bad. food in buffet is ok.. lots of options but low quality.. if you don’t care about taste and health then you will be alright but I wouldn’t go again. the staffs in buffet were more friendlier and were welcoming. the continental restaurant by the pool was good for dinner.. waiter and managers were more professional and friendly.. Ricardo at the concierge was very professional and would listen to us. I forgot the name but the one who took our luggage during our check out was very friendly and genuinely caring.. during our stay he would be smiling everytime we see him.. overall I don’t think I will stay here again. my advise will be not to upgrade and eat outside as there are lots of choices near by
6
Nellie
21 nov. 2025
·
A séjourné 2 nuits
The front desk staff was not that welcoming And hard to reach reception by phone.
The front desk staff was not that welcoming And hard to reach reception by phone.
4
Kathryn
12 janv. 2025
·
A séjourné 4 nuits
Staff were super nice. First room filthy, second room better. After multiple requests- took 2 days to get 2 additional towels, 3 days to get 2 additional pillows. Never had hot (or even warm) water. Place has potential, beautiful location, needs better customer service and overall management.
Staff were super nice. First room filthy, second room better. After multiple requests- took 2 days to get 2 additional towels, 3 days to get 2 additional pillows. Never had hot (or even warm) water. Place has potential, beautiful location, needs better customer service and overall management.
2
Carlen
27 mars 2025
·
A séjourné 1 nuit
If I could rate this property a -0 I would. The staff in this resort is extremely rude and unpleasant. Would not recommend. If visiting puerto plata I would highly recommend visiting Senator Resort instead which is 10/10.
If I could rate this property a -0 I would. The staff in this resort is extremely rude and unpleasant. Would not recommend. If visiting puerto plata I would highly recommend visiting Senator Resort instead which is 10/10.
10
madhusudan
2 avr. 2025
·
A séjourné 7 nuits
Staff are friendly and helpful and respectful.
Staff are friendly and helpful and respectful.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé en bord de mer à Sosua, avec vue sur l'océan et un accès facile à la ville, aux commerces et à la vie nocturne ; pratique pour se rendre à l'aéroport. Certains soulignent la foule le week-end ou le fait que le quartier peut sembler peu sûr après la tombée de la nuit.
Avis de voyageur à ce sujet
10
Alexis
6 nov. 2025
·
A séjourné 3 nuits
I recently stayed at Casa Marina resort and had a fantastic experience! The beach was stunning, the amenities were top-notch, and I loved how close it was to town. I will definitely be coming back in the future.
I recently stayed at Casa Marina resort and had a fantastic experience! The beach was stunning, the amenities were top-notch, and I loved how close it was to town. I will definitely be coming back in the future.
8
jose ramon nunez
13 déc. 2024
·
A séjourné 4 nuits
I loved that is right in town and you can walk to town,restaurants and bars near by .
I loved that is right in town and you can walk to town,restaurants and bars near by .
8
Ramon
10 févr. 2025
·
A séjourné 2 nuits
good price, easy transportation
good price, easy transportation
10
EUSEBIO CARDENAS
25 févr. 2025
·
A séjourné 5 nuits
The Property is very safe Restaurant and shopping places near By, Nice Service and Food, Nice Pool and Beach
The Property is very safe Restaurant and shopping places near By, Nice Service and Food, Nice Pool and Beach
10
william
16 oct. 2024
·
A séjourné 1 nuit
Good location, nice ocean vie and beach, the staff is nice
Good location, nice ocean vie and beach, the staff is nice
8
william
18 oct. 2024
·
A séjourné 2 nuits
Great location, clean, wonderful ocean view and beach
Great location, clean, wonderful ocean view and beach
8
ROGER
13 sept. 2024
·
A séjourné 1 nuit
Property is Ok, but should invest more in upgrading the property to an upscale level. The staff are really nice. The view from the hotel to the sea. The best in DR.
Property is Ok, but should invest more in upgrading the property to an upscale level. The staff are really nice. The view from the hotel to the sea. The best in DR.
6
Adam
24 janv. 2025
·
A séjourné 3 nuits
Listen, this isn’t the ritz Carlton. You get what you pay for. WiFi has to be paid for - doesn’t work in the room or any of the common areas. Food is decent - on par with other all inclusive resorts in this price range. They use absolute bottom shelf alcohol so I went to a liquor store down the road and bought my own. The place needs a facelift but most of the staff is pleasant and the beach and pool are nice. Definitely worth the price paid. Also, it’s a little sketchy when you leave the resort so be aware - I wouldn’t recommend walking around at night.
Listen, this isn’t the ritz Carlton. You get what you pay for. WiFi has to be paid for - doesn’t work in the room or any of the common areas. Food is decent - on par with other all inclusive resorts in this price range. They use absolute bottom shelf alcohol so I went to a liquor store down the road and bought my own. The place needs a facelift but most of the staff is pleasant and the beach and pool are nice. Definitely worth the price paid. Also, it’s a little sketchy when you leave the resort so be aware - I wouldn’t recommend walking around at night.
8
JOSE
20 oct. 2025
·
A séjourné 1 nuit
Overall good experience, food was good, staff was friendly. The only down side and not hotels fault is that it was too crowded. We got an upgrade to an ocean view room. Lots and lots of people. Specially on the weekend.
Overall good experience, food was good, staff was friendly. The only down side and not hotels fault is that it was too crowded. We got an upgrade to an ocean view room. Lots and lots of people. Specially on the weekend.
10
Clara
23 oct. 2024
·
A séjourné 5 nuits
It's great, near everything. Waking distances from everything. The only downside is that you have to pay extra for Wi-Fi. The rooms are clean. Friendly staff. They don't have shuttle busses to the airport. Taxi is 25USD to go to the airport from the hotel.
It's great, near everything. Waking distances from everything. The only downside is that you have to pay extra for Wi-Fi. The rooms are clean. Friendly staff. They don't have shuttle busses to the airport. Taxi is 25USD to go to the airport from the hotel.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les commentaires sur la nourriture sont partagés : beaucoup ont apprécié les repas savoureux et la vue, mais d'autres ont trouvé un choix limité, des lacunes en matière de collations nocturnes et de longues files d'attente pour les réservations en personne. Les boissons du bar sont simples et souvent de qualité médiocre.
Avis de voyageur à ce sujet
8
juan
20 juil. 2025
·
A séjourné 2 nuits
The hotel needs to be updated and the food is not so good
The hotel needs to be updated and the food is not so good
8
Pierre
27 mars 2025
·
A séjourné 4 nuits
Nous avons bien aimé notre séjour. Le buffet était bon et varié. Très belle terrasse aménagé le long de la mer .
Nous avons bien aimé notre séjour. Le buffet était bon et varié. Très belle terrasse aménagé le long de la mer .
6
Gisel
19 août 2025
·
A séjourné 2 nuits
Good and inexpensive option. Not too much variety at the buffet. Small private beach but had access to a larger public beach close by. No safe, mini fridge with free soda and water was included daily.
Good and inexpensive option. Not too much variety at the buffet. Small private beach but had access to a larger public beach close by. No safe, mini fridge with free soda and water was included daily.
6
Cindy
26 juil. 2025
·
A séjourné 1 nuit
I would be good if they could update the process of making dinner reservation, you can`t do it over the phone, you have to go every morning to make the reservation on the day you want to dine. The food at the Mexican restaurant was terrible. We stayed 4 nights and had to eat at the buffet all the time because there was no other option. The spaces at the rest of the restaurantes were booked. The beer was terrible, sometimes it was ok and some it tasted like vinegar, like it was already spoiled. We went to the spa, the massage was great and then we had paid for a half an hour of jacuzzi and it was cold, the hot water wasnt`t working. There are a lot of things that they could make better, since the beach and place is beautiful!
I would be good if they could update the process of making dinner reservation, you can`t do it over the phone, you have to go every morning to make the reservation on the day you want to dine. The food at the Mexican restaurant was terrible. We stayed 4 nights and had to eat at the buffet all the time because there was no other option. The spaces at the rest of the restaurantes were booked. The beer was terrible, sometimes it was ok and some it tasted like vinegar, like it was already spoiled. We went to the spa, the massage was great and then we had paid for a half an hour of jacuzzi and it was cold, the hot water wasnt`t working. There are a lot of things that they could make better, since the beach and place is beautiful!
8
Carmen
2 juil. 2025
·
A séjourné 2 nuits
The food was the same and did not game time for people to digest breakfast and snack 1
The food was the same and did not game time for people to digest breakfast and snack 1
4
Melissa
25 févr. 2025
·
A séjourné 7 nuits
Hotel turned off their water every day for hours in the morning till hours after lunch, in the entire property. You could not flush or wash your hands anywhere. The smell was terrible, especially in the buffet where many people used the bathroom with no water. They fumigated our room during our stay. My family got food poisoning. We paid for WiFi which was still terrible, and you had to wait online every day for 40 minutes to make a dinner reservation, otherwise you had to eat in the buffet (which was small and limited) every night.
Hotel turned off their water every day for hours in the morning till hours after lunch, in the entire property. You could not flush or wash your hands anywhere. The smell was terrible, especially in the buffet where many people used the bathroom with no water. They fumigated our room during our stay. My family got food poisoning. We paid for WiFi which was still terrible, and you had to wait online every day for 40 minutes to make a dinner reservation, otherwise you had to eat in the buffet (which was small and limited) every night.
10
Jose
17 nov. 2025
·
A séjourné 1 nuit
Amazing! We only stayed one night. Service was great. The food even though it wasn’t like a huge options, but the taste was delicious. Overall its a very good resort for the price.
Amazing! We only stayed one night. Service was great. The food even though it wasn’t like a huge options, but the taste was delicious. Overall its a very good resort for the price.
8
Andrea
5 juil. 2025
·
A séjourné 2 nuits
The rooms were clean and spacious, the staff was a bit overwhelmed with our checking and later on the front desk staff was kind of rude and condescending. They also charged me for Wi-Fi that never worked. The food was the best I’ve had in an all inclusive hotel and the views and amenities as well as the planned group activities were very good. Overall a very affordable family friendly place, but I would not be persuaded to visit again. There is nothing wrong with the place just not my style.
The rooms were clean and spacious, the staff was a bit overwhelmed with our checking and later on the front desk staff was kind of rude and condescending. They also charged me for Wi-Fi that never worked. The food was the best I’ve had in an all inclusive hotel and the views and amenities as well as the planned group activities were very good. Overall a very affordable family friendly place, but I would not be persuaded to visit again. There is nothing wrong with the place just not my style.
6
Robin
8 sept. 2024
·
A séjourné 5 nuits
Nothing spectacular 3 restaurants only could eat at the buffet the drinks was terrible I stayed for six days and only drank two drinks Norton shelf liquor
Nothing spectacular 3 restaurants only could eat at the buffet the drinks was terrible I stayed for six days and only drank two drinks Norton shelf liquor
8
Linoska
29 juin 2025
·
A séjourné 2 nuits
El lugar es muy bonito y una playa preciosa y espectacular. Los bares estab un poco distantes de las zonas de piscina. El servicio del snack bar muy limitado y trato poco amable de algunas de las personas que atienden en el lugar. Si estas en la playa o piscina, no puedes llevarle nada a tus hijos o acompañantes porque todo debe ser consumido internamente y con horarios establecidos. En otros hoteles esto es permitido y con horarios mas extendidos.
El lugar es muy bonito y una playa preciosa y espectacular. Los bares estab un poco distantes de las zonas de piscina. El servicio del snack bar muy limitado y trato poco amable de algunas de las personas que atienden en el lugar. Si estas en la playa o piscina, no puedes llevarle nada a tus hijos o acompañantes porque todo debe ser consumido internamente y con horarios establecidos. En otros hoteles esto es permitido y con horarios mas extendidos.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Heidy
18 mars 2026
·
A séjourné 1 nuit
Super bien
Super bien
10
Dany
28 nov. 2025
·
A séjourné 1 nuit
Bon accueil Chambres bien Bouffe très bonne
Bon accueil Chambres bien Bouffe très bonne
10
michel
25 juil. 2025
·
A séjourné 4 nuits
tout est tres propre
tout est tres propre
6
Jose
21 avr. 2025
·
A séjourné 2 nuits
xxx
xxx
6
Jean-François
14 avr. 2025
·
A séjourné 2 nuits
Tout était excellent, excepté que la réservation disait qu'on aurait 2 lits et une baignoire, et dans notre chambre il n'y avait qu'un lit et pas de baignoire. Juste une douche. Et nous avions vraiment envie de la baignoire.
Tout était excellent, excepté que la réservation disait qu'on aurait 2 lits et une baignoire, et dans notre chambre il n'y avait qu'un lit et pas de baignoire. Juste une douche. Et nous avions vraiment envie de la baignoire.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:30
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-22: 165.778880173645USD
- 2026-10-23: 185.04166582104492USD
- 2026-10-24: 186.40263438885498USD
- 2026-10-25: 167.2846512088623USD
- 2026-10-26: 164.81153874353026USD
- 2026-10-27: 167.3725462038574USD
- 2026-10-28: 167.46264970184325USD
- 2026-10-29: 167.70775929345703USD
- 2026-10-30: 186.87963679449462USD
- 2026-10-31: 186.86542704656983USD
- 2026-11-01: 165.13540115496826USD
- 2026-11-02: 167.70065441949464USD
- 2026-11-03: 167.8853982626953USD
- 2026-11-04: 167.70065441949464USD
- 2026-11-05: 167.71919557250976USD
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: NO DATA
- 2026-11-09: 172.14393987451172USD
- 2026-11-10: 167.70065441949464USD
- 2026-11-11: 167.70065441949464USD
- 2026-11-12: 167.71919557250976USD
- 2026-11-13: 186.86542704656983USD
- 2026-11-14: 184.94731651885985USD
- 2026-11-15: 165.96894839227295USD
- 2026-11-16: 167.9289177557373USD
- 2026-11-17: 167.70065441949464USD
- 2026-11-18: 167.8853982626953USD
- 2026-11-19: 167.70065441949464USD
- 2026-11-20: 186.86542704656983USD
- 2026-11-21: 187.0714855116577USD
- 2026-11-22: 165.42997094146727USD
- 2026-11-23: 167.8853982626953USD
- 2026-11-24: 167.2844971272583USD
- 2026-11-25: 167.8853982626953USD
- 2026-11-26: 167.71919557250976USD
- 2026-11-27: 187.0714855116577USD
- 2026-11-28: 186.86542704656983USD
- 2026-11-29: 167.9289177557373USD
- 2026-11-30: 167.2844971272583USD
- 2026-12-01: 167.9289177557373USD
- 2026-12-02: 165.18513527270508USD
- 2026-12-03: 165.17803039874266USD
- 2026-12-04: 187.0714855116577USD
- 2026-12-05: 184.94731651885985USD
- 2026-12-06: 167.8853982626953USD
- 2026-12-07: 167.8853982626953USD
- 2026-12-08: 167.71919557250976USD
- 2026-12-09: 167.70065441949464USD
- 2026-12-10: 172.88880458862303USD
- 2026-12-11: 186.86542704656983USD
- 2026-12-12: 187.0714855116577USD
- 2026-12-13: 167.8853982626953USD
- 2026-12-14: 167.70065441949464USD
- 2026-12-15: 167.71919557250976USD
- 2026-12-16: 167.2844971272583USD
- 2026-12-17: 167.8853982626953USD
- 2026-12-18: 186.40263438885498USD
- 2026-12-19: 184.3219677689209USD
- 2026-12-20: 166.27945706469725USD
- 2026-12-21: 166.27945706469725USD
- 2026-12-22: 164.14766959259032USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Une voiture n'est pas nécessaire pour accéder à l'hébergement et se déplacer pendant le séjour.
Équipements populaires
Parking
Restaurant
Piscine
Chambres non-fumeurs
Organisation d'excursions
Ménage
Activités
Piscine
Jardin
Plage (à proximité)
Piscine extérieure
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Parking
Parking
Parking gratuit
Parking (Limited)
Parking Onsite
Services
Organisation d'excursions
Ménage
Service de change
Coffre-fort
24-Hour Front Desk
Concierge Services
Général
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Connexion Internet
Wi-fi gratuit