Element by Marriott Arundel Mills BWI Airport

I experienced a 30 minute delay in the lobby awaiting check-in assistance. No one was at lobby. My attempts to call the front desk were unsuccessful, as no one answered my calls. Following this delay, a staff member appeared, offered no apology, proceeded with my check-in, and requested a $10 parking fee. I informed her that my online booking did not indicate this charge and specified "self-parking." Furthermore, despite reserving a room with two queen beds, I was assigned a single-bed room without explanation. I also provided my Bonvoy Gold membership number for inclusion in my account, which was accepted but not subsequently applied. The room itself was not adequately cleaned, and the television was non-functional. Overall, the experience was unsatisfactory; however, due to an extended travel itinerary, my primary objective was to rest. I observed numerous additional customer service deficiencies that I do not have the capacity to detail at this time.

Good, clean and nice. Would recommend!

This motel is more for home living and not for visitors traveling into Baltimore, MD. The Staff was exceptionally friendly & was good at showing me other rooms that were in the same condition or had terrible odor. The hallway & rooms are dusty looking & the carpet is extremely worn out. Water temperate was too hot & difficult to adjust in shower. Breakfast was cold and not attended as needed.

Great Staff very kind and the Food was good

Was not up to my standards