Name: Best Western Plus Montezuma Inn and Suites
Address: 2020 North Grand Avenue, Las Vegas, San Miguel County, US
Price range: $141–$216 per night
Rating: 8.25

What guests think

At Best Western Plus Montezuma Inn and Suites, travelers frequently mention friendly, helpful staff, generally clean, comfortable rooms, and an enjoyable breakfast with local touches, making it a convenient stop for road trips near the interstate.

Multiple reviews note the pool, hot tub, or sauna being closed or on limited hours, and occasional elevator issues. Guests also report some noise from other rooms, hallways, or the freeway, plus intermittent HVAC and maintenance problems. Cleanliness is often praised, though bathroom upkeep and housekeeping consistency draw complaints in a minority of stays. Expect a convenient, service-forward stay with solid value if you don't need the pool.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many guests were disappointed by the pool, hot tub, or sauna being closed or opening late, with a few elevator problems reported. Parking is available, including motorcycle spaces.

Related guest reviews

4

Bryce

Jun 23, 2025

·

Stayed 2 nights

Sauna did not work and was the main reason we chose this hotel

10

Dustin

Oct 15, 2024

·

Stayed 4 nights

I wish they had the pool and hot the open. Otherwise, it’s a nice place.

8

Michelle

Aug 3, 2025

·

Stayed 1 night

Room and breakfast were very nice. Gave 4 stars because the pool didn't open until 11am. Same time as check-out. My kids were very disappointed we couldn't swim in the morning!

10

Don

Apr 3, 2023

·

Stayed 1 night

Good location, with ample parking

2

Deborah Lyn

Mar 31, 2025

·

Stayed 1 night

I rented a room only to utilize the sauna hot tub and pool but of course it was closed and not real sure why they don’t allow locals to rent but it sucks

10

crystal

Aug 5, 2024

·

Stayed 2 nights

Staff was super friendly, always smiling. We went to bike rally and they had special parking for out motorcycles, rags for cleaning. Made nice comments like “be safe on road.” Rooms were great! Bed super confortable! Definitely staying here again

10

Zachary

Jul 17, 2025

·

Stayed 1 night

I went specifically for the pool its the summer why is it closed

4

Marcus

Jun 9, 2023

·

Stayed 3 nights

This hotel does not have its pool open. The hotel is using local water restrictions as its reason, but the area has received a great deal of rain this Spring, yet is not in any hurry to open the pool. A clean hotel, but for the price there are plenty others that are clean, do not have a pool, but have a much more interesting and charming environment at this price.

4

Aaron

Feb 8, 2025

·

Stayed 2 nights

Direct TV issues for the duration of stay. The INDOOR pool was closed.

4

Ron

Aug 25, 2023

·

Stayed 1 night

After an all day drive arrived at 5:30 pm. Took fifteen minutes to get checked in and elevator was broken. Only available rooms were on third floor. After climbing three floors with luggage and large dog, neither of the keys worked. Back to the front desk, for new keys. Door still would not unlock. Back to front desk to get a refund and move to a different hotel. Desk clerk came up and after many attempts was able to open door. We were promised a partial compensation for the inconveniences but did not get one.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise clean rooms, but recurring issues include dirty or poorly maintained bathrooms, occasional housekeeping lapses, and some worn or grimy areas.

Related guest reviews

10

Danielle

Sep 17, 2025

·

Stayed 1 night

I have stayed at this property several times, it has always seemed safe (as I am traveling by myself). The rooms are clean and comfortable. The staff is friendly and helpful.

4

Jon

Mar 31, 2024

·

Stayed 1 night

Spent one day on Las Vegas NM on a road trip from Mesa AZ to WI. Was looking for best hotel here- thought BW was the best- trust me- this place is on the edge of falling onto the “sketchy” category. From not having a lamp on the nightstand (young kid working front desk had to text his manager and after two follow ups got us a lamp which we had to put a shade on and install), to the grimy elevator cab (looked like someone ate a bucket of chicken then wiped their hands on every part of the elevator), to the front sliding doors only closing 3/4, to the room doors that would SLAM every time someone left their room (vs a pump), to the room that just seemed a bit “off” in terms of maintenance, this BW needs a refresh and new management. Sadly we didn’t see many other nicer hotels in town, unless u wanted the vintage PLAZA or its vintage sister hotel by the RR station. I would suggest the newer holiday inn and elevator- don’t waste your $ here.

10

James

Jan 1, 2026

·

Stayed 1 night

Clean spacious room.

6

Yvette

Nov 3, 2024

·

Stayed 1 night

The stay, the staff and the comfort is excellent. But they need to do something about the cleaning, our bathroom floor looked like it had not been mopped in quite some time. You could see where the attempted to wipe the floor but definitely not scrub it!!!!

8

Rhonda

Dec 24, 2025

·

Stayed 1 night

Room clean. Breakfast was amazing!! Staff friendly and eager to help. Greeted by brightly painted holiday Dr. Seus characters.

8

MARTHA

Oct 24, 2024

·

Stayed 1 night

Room was good bathroom cleanliness was not. Customer service and breakfast was great

6

Barbara

May 25, 2023

·

Upon checking in, we first went up to the room. It was a dirty room - bed was unmade, used towels on the floor. Had to return to desk to be checked into another room. The condition of the property is showing signs of neglect since the last time we stayed there. Most likely will not book again at this hotel.

2

Cami

May 31, 2023

·

Stayed 2 nights

We stayed here 2 years ago during COVID and it was amazing. The pool was closed due to restrictions, but we were notified during booking and the stay was overall great. Breakfast was delicious, the works.However, this time at check-in there was a sign posted of a water shortage, stating the pool would be closed. We have family that lives in Vegas and they let us know they were not on restrictions. I also was perplexed that i hadn't been notified during booking that the pool was closed. We stayed at this hotel specifically for the pool, otherwise we would have Air BNBd it. Also, the breakfast is just not the same, or honestly even close to before 😕 Oh and when we got into our room at check-in at 4 o'clock the bathroom had been used for a #2 recently. The bathroom still smelled and had a booboo streak. 😳 Guess we Air BNB from now on.😔

10

Richard

May 24, 2025

·

Stayed 1 night

Staff was very friendly and helpful Room was clean and spacious.

10

Danielle

Sep 17, 2025

·

Stayed 1 night

Friendly staff, very clean and safe

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds and some quiet stays, but guests report intermittent HVAC noise or malfunctions, door or key issues, and occasional noise from nearby rooms, hallways, or the freeway.

Related guest reviews

8

Michael

Jan 28, 2024

·

Stayed 1 night

Checkin was courteous, efficient, and professional. Room was readily accessible and clean with all expected amenities. Window AC unit was noisy. DirectTV channel selection is excellent, but I had to keep increasing the volume every time the AC unit kicked on. Good hot breakfast (but you could lose the sausage links and just keep the patties).

10

James

Jan 1, 2026

·

Stayed 1 night

Clean spacious room.

10

Michael

Apr 20, 2025

·

Stayed 1 night

The drive was terrible so I really needed a quiet night’s rest - which I got.

6

Rose

Dec 24, 2024

·

Stayed 1 night

Noisy hallways kept me from sleeping well!

10

Karen

Jul 17, 2024

·

Stayed 1 night

Nice stay. Room was quiet, clean and comfortable. Staff friendly, pleasant and helpful.

10

Jody

Aug 17, 2025

·

Stayed 1 night

Great staff, great service. Other rooms loud.

8

Kari

Dec 9, 2023

·

Stayed 1 night

Was pleasantly surprised at this spot.Room was very large. Property seemed updated. Bed super comfy.

8

Sandra

Jun 2, 2025

·

Stayed 1 night

Very nice/clean room, but very noisy air conditioner. It was hard to sleep with loudness of unit.

8

Dave

Aug 21, 2023

·

Stayed 1 night

Very comfortable beds and pillows.

8

Jim

May 4, 2023

·

Stayed 1 night

Ac not working properly

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, accommodating, and proactive, including during disruptions. A few guests experienced slow or absent front-desk service, room-assignment problems, or policy disputes.

Related guest reviews

10

Danielle

Sep 17, 2025

·

Stayed 1 night

I have stayed at this property several times, it has always seemed safe (as I am traveling by myself). The rooms are clean and comfortable. The staff is friendly and helpful.

10

Jose

Aug 17, 2025

·

Stayed 1 night

Evening snack and breakfast was great! They were very accommodating.

10

Michael

Nov 12, 2024

·

Stayed 1 night

We were in LVNM longer than expected because of a blizzard, and the staff were fantastic with all of us, and even made stew for the whole hotel since we were snowed in!

10

Jose

Aug 21, 2025

·

Stayed 1 night

The good and fast service upon arrival was exellent.

4

Cindy

May 6, 2024

·

Stayed 1 night

Staff was friendly and room was clean. However, we arrived at about 4pm and our room was not ready due to lack of cleaning staff. We were told to go eat dinner and come back. We came back close to 6pm and the room was still not ready. Staff did get another room for us.

8

Rhonda

Dec 24, 2025

·

Stayed 1 night

Room clean. Breakfast was amazing!! Staff friendly and eager to help. Greeted by brightly painted holiday Dr. Seus characters.

10

Edward

Aug 6, 2024

·

Stayed 4 nights

Please let the owner know that their staff was always moving around and talking to people politely, kudos to the manager at the breakfast line each morning who was quite special at getting things done... ahe was most awesome....mr ed

10

crystal

Aug 5, 2024

·

Stayed 2 nights

Staff was super friendly, always smiling. We went to bike rally and they had special parking for out motorcycles, rags for cleaning. Made nice comments like “be safe on road.” Rooms were great! Bed super confortable! Definitely staying here again

4

Glenn

Jul 2, 2025

·

Stayed 1 night

Poor tv reception. Managers sitting in the office leaving customers at front desk for up to five minutes. Graffiti on exterior walls.

2

Hans

May 17, 2023

·

Stayed 1 night

Front desk was beyond rude

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Location

Close to I-25 and convenient for road trips, with basic services or restaurants nearby. Some guests noted limited local amenities, occasional safety concerns, and freeway noise in certain rooms.

Related guest reviews

10

Cindy

Nov 18, 2024

·

Stayed 1 night

Very friendly staff. Convenient on/off of I25.

2

Linda

Aug 23, 2023

·

Stayed 1 night

Not safe

8

Aimee

Jan 30, 2025

·

Stayed 1 night

Needed a quick place to rest while driving cross country. Beds were comfortable. Location convenient to highway.

2

Tonya

May 14, 2025

·

Stayed 1 night

Felt unsafe in neighboring shopping areas and unclean hotel!

8

sharyn

Jun 26, 2024

·

Stayed 1 night

Nice stop over on our way to Colorado. This Las Vegas is not big on places to eat.

8

Robert

Jul 1, 2024

·

Stayed 1 night

Good night sleep. However, shy in amenities and restaurants.

10

Brenda

Sep 14, 2024

·

Stayed 1 night

Desk clerk was very friendly. We enjoyed our stay. The hotel was convenient with several restaurant choices close by.

8

Lorrence

Oct 17, 2023

·

Stayed 1 night

Great value. Site is on open acreage with dirt fields bordering. Freeway can be seen and heard from rear of facility.

8

Pesamino

Sep 30, 2025

·

Stayed 1 night

Convenient, close to highway and gas stations

10

Kristi

Jan 6, 2024

·

Stayed 1 night

It was a nice location how ever we asked for a quiet room and we got a room right along the freeway. Not the best night sleep but we made the best of it

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for variety and local touches, and some evenings include simple snacks. Reports of cold items, equipment issues, or slow replenishment appear in several stays.

Related guest reviews

10

Jose

Aug 17, 2025

·

Stayed 1 night

Evening snack and breakfast was great! They were very accommodating.

10

LISHA

Dec 29, 2023

·

Stayed 1 night

I liked the gym was 24 hours. The chocolate waffles were amazing ! They had great breakfast options. It was quiet. Staff was nice and helpful And they had a water fountain that was awesome. You could fill Your bottles with purified water. And the heater worked great in the room! I have no complaints

8

Rhonda

Dec 24, 2025

·

Stayed 1 night

Room clean. Breakfast was amazing!! Staff friendly and eager to help. Greeted by brightly painted holiday Dr. Seus characters.

10

Bruce

Aug 17, 2025

·

Stayed 2 nights

Good breakfast and evening snack

10

Jason

Jul 7, 2023

·

Stayed 1 night

The hotel & room were clean & well kept. The mattress was very comfortable. The breakfast was great with eggs, sausage, biscuits & gravy, waffles, orange juice, apple juice. They had tortillas, salsa, green chilies. We LOVED the French Vanilla cappuccino!

8

April

May 11, 2024

·

Stayed 1 night

Everything was as advertised! The breakfast had some machines that were down but they were in the process of fixing them so options were limited.

8

Janelle

Jul 28, 2023

·

Stayed 1 night

While the variety of selections at vreakfast was great, the only meat was turkey sausage. Furthermore, all the foid was cold even the gravy and green and red sauce in a separate server. I told the desk person whi checked but found the devices hot. This doesnt explain the problem. We ate within minutes of the buffet being open

8

Patricia

Mar 23, 2024

·

Stayed 1 night

Hotel and room was clean and beds were comfortable. Breakfast buffet needed to be replenished more often as they ran out of many items and it took a while before they brought more out.

8

Donald

May 11, 2025

·

Stayed 2 nights

Great service . Good breakfast options.

10

Carroll

Feb 19, 2024

·

Stayed 1 night

Breakfast was exceptional and appropriate to the location: not only eggs and sausage, but red and green chili to put on the eggs, and tortillas in case you wanted to make a burrito or similar.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$136
February	$137
March	$141
April	$143
May	$156
June	$160
July	$183
August	$154
September	$150
October	$154
November	$145
December	$142

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $169	13 $169	14 $199	15 $155	16 $179	17 $177
18 $171	19 $170	20 $177	21 $153	22 $158	23 $165	24 $161
25 $216	26 $192	27 $183	28 $168	29 $194	30 $186	31 $157

Su	Mo	Tu	We	Th	Fr	Sa
1 $150	2 $192	3 $178	4 $185	5 $176	6 $192	7 $183
8 $184	9 $187	10 $186	11 $194	12 $187	13 $177	14 $167
15 $191	16 $186	17 $176	18 $185	19 $176	20 $183	21 $177
22 $174	23 $181	24 $177	25 $212	26 $141	27 $208	28 $185
29 $175	30 $178

Best Western Plus Montezuma Inn and Suites

Prices for Best Western Plus Montezuma Inn and Suites

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Microwave

Executive Room, 2 Queen Beds, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Microwave

Standard Room, 2 Queen Beds, Accessible, Bathtub

Suite, 1 King Bed, Accessible, Bathtub (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Pet Friendly)

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Guest reviews of Best Western Plus Montezuma Inn and Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

Prices for upcoming dates