哈里斯堡西智選假日飯店及套房 IHG 旗下飯店

The exercise facility was good.

Nice hotel in Mechanicsburg, Pa. Very clean and well kept conditions. Very safe and quiet area. Pool was clean. Room was clean and comfortable. Breakfast buffet was a plus, with hot and cold varieties.

Loved the salt water pool

The hotel was clean and the room was comfortable. I also enjoyed the pool and the conference rooms

Great stay albeit parking was a challenge.

Hotel was great, nice rooms, good breakfast, friendly staff. Parking lot was not well lit, could use a couple more light poles near the front entrance.

Overall it was not terrible but it needed some updates for sure! The upholstery in the suite we stayed in was worn. The wooden furniture was beat up and some outlets didn’t work. To get ice you had to go all the way down to the lobby from the 5th floor. The staff was nice and welcoming though! The breakfast was the same everyday which got old when staying multiple nights. Changing it up on the food options would have been appreciated. Equipment in the gym was broken so that was a bummer for those of us wanting to work out while on vacation. Considering what I paid I was disappointed for sure!

Staff was very friendly and helpful. Haven't met staff this competent and friendly in a long time. The pool was clean and heated to a good temperature. The hotel could use some cosmetic updates, but for the most part was good. Our room was clean and the breakfast was better than most hotels. The beds were comfortable and the soap and shampoo/conditioner we're Dove, which was nice. The only negative thing was the constant weed smell in the hall, it didn't smell in our room but the hallway was bad.

Pool not working & we didn't know/informed ahead of time. Location was great, breakfast was great. Was overpriced for the quality. Upkeep needs to be done better. One of the 2 elevators was broke for most of our stay. We were put on the 5th floor with no ice machine on that floor. Our last day there our room keys did not work & had to get them reprogrammed because the staff did not enter them correctly when we checked in. We feel the cost of the room did not meet expectations. We would have appreciated a warning of the facilities ahead of time or been compensated for the lack of 1 elevator & no pool.

Disappointed in staff friendliness at check in. Staff in front entrance smoking. Access to entrance difficult with steep climb from parking lot. Parking lot difficult to find open space and when found inconvenient to front entrance of property.

The staff were helpful and courteous. The room was clean and comfortable.

One of the cleanest hotels I’ve stayed in!

Well…it looked as if someone picked their nose and wiped it on the wall in the bathroom. Dirty, muddy handprints on the wall in the main room. The pool area was gross (pool did not appear clean, poor lighting, etc.). We had switched our stay after a night at the Holiday Inn Express on Carlisle pike, which was even worse. We couldn’t stomach having breakfast there. The experience has turned us off from this chain. Not sure we could do it again.

Online the place is given a 2 star rating, i have no idea why. This place was clean, the staff was nice and helpful, the food was good. I enjoyed the stay more than 95% of the rooms ive booked before.

Older facility, but very clean. We would stay here again.

Housekeeping is really bad. Was there 8 days. Request for sheets to be changed at least once. Didn't do it. Never vacuum the room or clean it because of us stay over. Only did trash and towels Never filled soap. Ran out. Had to buy our own. Very dark in room. Lamp was missing.

Room was super tiny although it said there was room for 5….very crowded and a fire hazard if we had to get out of the room quickly. When putting sheets on the pull out couch, we noticed a big gross stain on the couch mattress. We had to ask for more towels, as they only gave us 3, as well as sheets for the pull out couch. There were large scratches all over the bottom of the bed, as if an animal had done it. The white sheets were very wrinkled and had various black marks/stains here and there. There was a dead fly on the window sill. The pool was closed for some sort of renovations, so we couldn’t use it if we wanted to. The breakfast was the most positive part…lots of choices and pretty good. When checking out, they did not even ask us how our stay was. Overall, very disappointing stay.

Ray was so helpful with my stay. Thank you Ray for stepping up and giving exceptional customer service. When I needed extra towels and needed help with a loud neighbor Ray was there to help thank u so much. Everything was clean from top to bottom. I will definitely book again.

Room was ok, pet rooms seem to always have dirty floors.

All staff were friendly. The hotel has been updated some which is nice and everything was clean.

The air conditioning in our room was not working properly. Called the front desk and asked for a fan. They did not have any fans. Disappointed and made for an uncomfortable night sleep.

Clean beds and nice enough management. The downside was that Netflix, Amazon Prime, or screen mirroring didn’t work, so we had to watch cable. Not preferable, but hopefully they can fix that or upgrade the smart TV system in the future. No streaming options was a letdown. Nice room/bathroom though.

Close to family. However, hotel is not wearing well. Trouble with the tv, the refrig, etc.

The suite was very spacious and large enough to accommodate all six of us! The staff were all very friendly and helpful and this was a convenient location for us on our trip to visit HersheyPark. Everything was clean and well stocked for us, and checking in and out was nice and easy. I would stay here again!

Everything was good except breakfast was mediocre and the bed was terrible. Ive slept better on couches. it was like sleeping on top of plywood with a blanket.

Stay was good. Staff is friendly. Property is old and dated in appearance in and out. Room layout of Standard King is not functional. Very large closet is other end of room from bath. King bed was only about 12-14” clearance from HVAC unit. Would be hard for average size person to navigate especially in the dark. Sheers were missing and valance box gone with only the top board remaining. Thankfully, bed was newer and very comfortable. Bathroom was clean. Sink faucet hot/cold backwards, perhaps cartridge inserted incorrectly. Lori, the breakfast hostess, is incredibly nice and served us even though we were 5-10 minutes past closing. Our mistake for not knowing it closes at 9:30. Love HI Express so hope this one is brought up to level of most I have stayed in.

We had a great stay. Family suite was very large and nice. Would definitely stay again.

Stopped here to rest after a 10 hour drive. It was comfortable enough for one night, but the rooms seemed a bit outdated. The bathroom included Dove products however the shampoo, conditioner, and body wash was all the same consistency and seemed very fragrant for a Dove product. The hairdryer in my bathroom also did not work.

Room was next to the elevator and it was loud. Walls are too thin. Couldn’t get a good nights sleep all weekend.

The room was enormous with a separate seating area. Very comfortable and a large bathroom with a door. I am a coffee snob and their coffee was excellent, beans are ground for each cup so it is very fresh. There was a nice pool and multiple good restaurants in the area. We paid just a little more than usual but the reward was more than worth it.

Great service! Very clean

Arrived at hotel just after 5pm. Check in went quickly and smoothly. Went to room, which was nice. Was going to get ice but could not find an ice bucket. Returned to lobby to bring back luggage dolly and to see about getting a bucket. Spoke to the desk associate (later told that it was Amber, the Supervisor ) who stated that every room has a bucket, there were no extras and check all the cabinets. The only solution she would offer to provide a plastic sleeve. Checked all the cabinets and found no bucket. Going out to dinner I stopped at the front desk again and spoke to another associate about not finding a bucket who went to the next room to let the supervisor know. Could hear her say again there were no extra buckets and a plastic sleeve would be the only option. Before I left for dinner I did say, loud enough for her to hear, the right thing to do would to be to get a bucket from an unoccupied room for our use. Upon returning from dinner the desk associate had our bucket. After an 8 hour drive the last thing I needed was to deal with trying to get a bucket for our ice. What was most disappointing was, outside of our initial meeting, the supervisor did not speak to me face to face and how inflexible she was. My wife and I saw her on 2 other occasions with no acknowledgment.

You really need to review the front desk person we came in contact with upon our arrival. Very unwelcoming!

The housekeeping staff were super friendly and accommodating - the front desk workers looked like they didn’t want to be there

Loved this place the gentleman at the check in was so attentive and helpful made us feel right at home. Just what we expect from Holiday Inn

Hotel clean with great breakfast. Room only cleaned 1 out of 5 days which was fine. But when we asked for clean towels we were met with blank looks from front desk. And never saw the towels. Front desk employees need to be replaced!

Breakfast was great. Staff was very attentive and welcoming. Great hotel and will be back for sure

I recently stayed here and it was by far the best hotel I’ve ever stayed at!! The manager at the front desk was so professional and kind! The entire staff were amazing-from check-in to check-out. The cleanliness, the flexibility with our stay, and of course the convenience of being right next to the hospital where I had surgery…. this hotel was worth the $$ and earns a 5/5 in every category! (And the breakfast buffet was just an added bonus in my book 👍) I HIGHLY recommend booking a stay at this Holiday Inn!!

Ray was so helpful with my stay. Thank you Ray for stepping up and giving exceptional customer service. When I needed extra towels and needed help with a loud neighbor Ray was there to help thank u so much. Everything was clean from top to bottom. I will definitely book again.

The staff was amazing. I picked the wrong type of room for my family and they fixed it instantly. Great service. Entire staff was kind and helpful

Great location right off highway. Staff was friendly and helpful. It was snowy and parking lot was cleared and safe.

Very convenient. Eady off/on highway with grocery store & restaurant nearby. Our room was spacious & super clean. Comfy beds plenty of towels.great, friendly staff. Some noise through the walls but it didn't impact our sleep. We'd definitely stay here again.

Very convenient to UPMC facility where my husband was having major surgery.

Very convenient to 81. Nice facilities. Pool looked inviting but didn't get to try it out. Good breakfast and coffee. 30 minutes from Hershey and much cheaper than Hershey options.

It was a good stay. But when I booked the room i thought it was the same Hotel that i stayed in the year before. The other Hotel is in the town. The hotel looked the same as the last one. We had to drive to get something to eat. The Hotel we stayed at the year before there were restaurants right next door. I hope i can get a room and the Hotel i stayed at the year before. Thanks Paul

Easy access from I 81 and the staff was very friendly

Close to Hospital

Right off the highway. Clean, large room, staff friendly, priced well.

Close to hospital

Good stay in a convenient location!

Clean and comfortable stay. Dont miss breakfast. It delicious and dissppears at 9:31am promptly. I made it but a few others just missed it.

Well maintained, good breakfast and great 24 hr fresh coffee

Great stay. Well staffed, clean hotel and the breakfast was excellent!

This was a decent property, the room was clean, easy free parking. There is no hairdryer which is not a big deal but I like hotel providing them. The breakfast also did not open until 7am on Sunday morning and we had to be at the farm show complex by 7am so it would have been nice to have that open up earlier as I know other chains do. Overall I would recommend

The breakfast buffet was just okay and lacked variety from day to day

The only disappointing thing about our stay is that my husband has a dairy allergy and they only had cheese and egg omelette. When I asked if they could make just an egg omelette they stated they could not because it was not on the menu of food they were not allowed to cook. Don’t believe it was the staff’s fault but disappointing that they have regulations like this. There is many people with dairy allergies. Entering else was wonderful. Staff, cleanliness and overall every other experience was pleasant.

Breakfast was very good.

Clean, affordable, close to highway but quiet. Breakfast was excellent. Thanks to Omar on the breakfast staff for his help and hospitality. A good place for us plus our cat!

Good hotel with one of the best breakfasts in such hotels.

Great service Decent breakfast