Istana Residences Langkawi

The apartment is very spacious.However, the apartment is very out dated. The pillows are very yellow with sweat stains but the air con works wonderfully. Staff at the hotel are very helpful and took us with our luggage to the apartment.Upin check out ,the hotel staff came to pick us up to the hotel to check out.

I am rating this three star only because the hotel staff worked really hard to remedy all the problems we faced other wise this would have been one star. We had reserved a three bedroom apartment for two nights, but everything went wrong from the start, from a non working parking gate key to a broken AC in one of the bedroom. The apartment was also very dated and the floor dusty, probably no one booked it for a long time. Without a working AC in one of the bedrooms we are one bed short so we asked to change room. They placed us into a top floor suite in their hotel ( which is right next to the apartment building) and offered us vouchers for free breakfast the next day. We really appreciated their gestures. However the room was still dirty, and every night there were small bugs crawling out of the sewage in the bathroom. We knew they gave us a good room so didn't push any more complaints, but was very glad to leave the hotel after two nights.

We like the location, which was reasonably central for us. I want to say the staff was absolutely amazing. Their hospitality was next to none. There was ample parking. The property is dated Ave requires renovations, however it was OK. I would stay here again.

It would be better if the floor could be mopped clean before hand over to customer

ALL GOOD. ... just a small request, adjust the water pressure in the master bed room, as it is very slow and couldn't use it, and we managed to use the common wash room.