Name: Holiday Inn Express Hotel & Suites Salem by IHG
Address: 991 Russell Drive, Virginia, United States of America, Salem City County, US
Price range: $86–$358 per night
Rating: 8.7

What guests think

Travellers describe Holiday Inn Express Hotel & Suites Salem by IHG as a convenient stop off I 81 with generally clean spaces and a popular complimentary breakfast that often offers variety and helps start road trips smoothly.

Beds receive frequent praise for comfort, and many rooms feel modern and spacious. Common drawbacks include bathroom issues (mildew or mold), intermittent hot water, and maintenance problems with outlets, blinds, HVAC, refrigerators, or elevators, plus noticeable noise from hallways or neighboring rooms. Service is frequently friendly but inconsistent, with occasional slow or error‑prone check‑ins, key or room assignment mix ups, and difficulty reaching management when problems arise. Overall, this is a practical road trip stop with the chance of small frustrations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the pool and hot tub when available. Downsides noted include elevator outages, a small gym, a modest parking fee, and dim lot lighting.

Related guest reviews

6

William

Sep 15, 2024

·

Stayed 1 night

No pool

10

Robert

Dec 6, 2024

·

Stayed 1 night

Gym was weak.

8

Atlas

Mar 16, 2025

·

Stayed 2 nights

Deadbolt didn’t engage on the room door, elevators were out of order for the two days I was there, and the bathroom door in the room (2 queen bed room) did not shut at all. Other than that the staff were polite and it was a clean room. I was happy enough. But the building needs some major maintenance.

8

Robert

Jul 29, 2024

·

Stayed 1 night

The breakfast was A . The lady who set it up was very friendly. I also enjoyed the room size and water pressure. Only thing I didn’t like, and there is only so much the night guy at the front desk could do, and that is loud noisy children that should never have been put on the 3rd floor. I wish there were stores nearby, but the pool was nice and had a hot tub.

8

Kathleen

Jul 9, 2024

·

Stayed 1 night

Nice pool

10

Jennifer

Jul 15, 2024

·

Stayed 3 nights

We were so pleasantly surprised by how nice this hotel is after paying a relatively low price for our stay. We enjoyed the hot breakfast and relaxing by the pool. Staff was very friendly and helpful.

8

Jennifer

Mar 16, 2025

·

Stayed 2 nights

Elevator was broken. No extra blankets or pillows for sofa bed. Didn’t have enough towels. Could smell cigarette smoke like someone was smoking in room close to ours. The room was clean and had good pillows

4

Deanna

Nov 7, 2024

·

Stayed 1 night

Area very sketchy , people sleeping in cars in the parking lot which has very poor lighting. No where at all to get food other than a Burger King that didn’t require a long drive in a lot of traffic to a very poor neighborhood. Large blood stain on mattress and Bobby pins on floor .

10

Caitlin

Oct 27, 2025

·

Stayed 2 nights

Everything looked and smelled quite clean. Hot breakfast options had a good variety, and the coffee was from a fresh ground dispenser, so was quite good too. The staff was very pleasant and helpful. The one slight downside was $5/night parking.

10

Juliann

Jun 22, 2025

·

Stayed 1 night

This is our third stay at this hotel. It is clean, comfortable, and just off 81. It is our way station on the way to a further destination. The people here are pleasant and exceedingly kind. I enjoy the breakfast before we head out on thw road again. On a long drive, I like knowing that I will hop in their pool and hot tub at the end of the day. It has a miuntain view as does my room. This is a very clean, safe, and comfortable place to stay. Well done!

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Cleanliness

Cleanliness is frequently praised across rooms and common areas. Several reports cite bathroom mold or mildew, musty odors, stains, or missed housekeeping.

Related guest reviews

6

Constance

May 28, 2024

·

Stayed 1 night

Nice staff - was able to check in early. Nice breakfast area and friendly staff there. Bathroom was not as clean as it should have been. Several long hairs were left in several places on the bathroom floor.

8

Vanessa

Jul 28, 2025

·

Stayed 1 night

Excellent breakfast options. Was a great quick stop for a roadtrip. Beds are comfortable. Bathroom could use an update with mold found on multiple areas of the caulking around the tub/shower. Very friendly staff.

8

Natalie

May 11, 2024

·

Stayed 3 nights

The hotel was only about 10 minutes from downtown Salem which had great restaurants and a friendly atmosphere. Only about 20 minutes from the Mill Mountain Star landmark also. The hotel was visably clean although there was a musty odor the entire stay. Staff was friendly and accomodating.

4

Aaron

Feb 27, 2024

·

Stayed 1 night

Shelf in shower was broken. Shower temperature was warm at best. Carpet in room was dirty. Bed was uncomfortable. We we re woken and could hear every movement in the room above us at 3am.

4

Deanna

Nov 7, 2024

·

Stayed 1 night

Area very sketchy , people sleeping in cars in the parking lot which has very poor lighting. No where at all to get food other than a Burger King that didn’t require a long drive in a lot of traffic to a very poor neighborhood. Large blood stain on mattress and Bobby pins on floor .

6

Russ

Oct 8, 2025

·

Stayed 1 night

It is really sad that the owners don’t take care of the bathrooms/ repair. The wood around the sink base was cracking open because the water flows off the edge of the counter and is causing wood rot. The shower curtain smelled sour/ mildewed. There was mold in the shower. The bedroom part was comfortable enough but good grief…. Clean the dang bathroom!! There is no excuse for mold

10

Caitlin

Oct 27, 2025

·

Stayed 2 nights

Everything looked and smelled quite clean. Hot breakfast options had a good variety, and the coffee was from a fresh ground dispenser, so was quite good too. The staff was very pleasant and helpful. The one slight downside was $5/night parking.

8

Brian

Oct 10, 2024

·

Stayed 1 night

Everything was fine, but the pull out sofa had dog hair in it and should have been cleaned. The room also had a pet odor when arrived. It went away once we ran the A/C.

6

Shawn

Sep 27, 2025

·

Stayed 2 nights

Our room was not as clean as it could have been. The walls were not very soundproof in that we could hear the TV loud and clear from our next door neighbor as well as all the footsteps from the people above us. The breakfast was fair. The front desk associate was friendly though and the beds were comfortable.

4

Kerrilynn

Oct 14, 2024

·

Stayed 1 night

Do not believe the review rating. Very outdated, front desk girl was either very new or just didn’t really care. Put 2 of 3 rooms on 2nd Fl and 3rd room on 3rd floor when requested to be together. Asked if we could be together, head shake no, nothing verbal. 3rd floor upon exiting elevator reeked of cigarette smoke. Room smelled just as bad. Then go into bathroom and there’s peeled up wallpaper with about 2 feet of fuzzy mold. Housekeeping doesn’t see this is my question. Go back to desk to request room change, tell desk about mold, she asks did you leave the room clean? HUH ?!? What part of 2 feet of mold didn’t you hear?. Get room change to literally next door to our party, that couldn’t have happened 5 minutes earlier. New room, smelled of marijuana. Went to store to buy spray because it wasn’t getting better. Breakfast in the morning had long waits for food to be replenished, it was just ok. Only bright side was bed and pillows were comfortable but seemed brand new. Stinky carpets need to go. Definitely not an excellent rating by any means.

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Rooms

Rooms are modern and often spacious with very comfortable beds, plus useful touches like effective blackout shades and reliable Wi Fi for some. Recurrent issues include thin walls and maintenance problems with outlets, blinds, HVAC, refrigerators, or door hardware.

Related guest reviews

10

Lucie

Sep 19, 2024

·

Stayed 1 night

The blind motor did not work and we had to sleep with the blind open. However, they offered us to change rooms, but as we were settled and it was late, we refused. As this was a known situation, they should not have rented this room.

10

Harvey

Sep 23, 2023

·

Good wifi. Good breakfast. The blackout curtain was set in grooves on the side so no light leaked in. Nice touch!

6

allen

Mar 15, 2023

·

Stayed 1 night

None of the outlets by bed work.

4

Hugh

Apr 3, 2025

·

Stayed 1 night

The walls are so thin you can people talking in the next room, and I had to go and get soap for the shower because the bottle was empty.

10

Nat

Jul 13, 2025

·

Stayed 1 night

I like the view

10

Gregory

Jun 30, 2024

·

Stayed 1 night

Beds were incredibly comfortable, rooms were very clean, and breakfast was better than expected.

10

Eugene

Dec 29, 2025

·

Stayed 1 night

This location was fantastic; it had very comfortable beds, adequate amenities, friendly staff, and an awesome complimentary breakfast with healthy choices, hot coffee, and selected juices. I liked the pancake machine.

6

Kelly

Nov 10, 2023

·

Stayed 1 night

The pix make this look like an updated, well-maintained property, but most of the upgrades seem to be cosmetic. None of the USB outlets by the bed worked--the only single working port in my room was on the desk. It was also not possible to adjust the heat, although there were controls on the wall and on a window unit that didn't do a thing. The breakfast was abundant and decent.

6

William

May 8, 2025

·

Stayed 1 night

Refrigerator runs but doesn't cool. No dial to adjust, just a small refrigerator with no freezer...you should not advertise "refrigerator" and not have a working refrigerator. Option to switch a refrigerator from another room was not given, rooms were "booked up..." Refrigerator inside temp. should be below 40 deg. Fahrenheit, these small refrig's, even when working, never get very cold so a different type of refrig. would be the solution for all the rooms.

6

Shawn

Sep 27, 2025

·

Stayed 2 nights

Our room was not as clean as it could have been. The walls were not very soundproof in that we could hear the TV loud and clear from our next door neighbor as well as all the footsteps from the people above us. The breakfast was fair. The front desk associate was friendly though and the beds were comfortable.

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Service

Many guests found staff friendly, helpful, and efficient. Others experienced slow or inattentive check ins, key or room assignment errors, early housekeeping entry, or limited managerial support during problems.

Related guest reviews

10

jeff

Jul 7, 2025

·

Stayed 1 night

The staff member that checked me in was extremely fabulous and professional. Actually called me because they didn’t have any king size room’s available. Made sure we were aware. Great personality too

10

Maria

Aug 20, 2024

·

Stayed 4 nights

We arrived early. Blonde lady manager upgraded as let us in a room. Very kind. Place was clean. Friendly, helpful staff

6

Christopher

Jul 7, 2024

·

Stayed 1 night

Room key didn’t work twice and someone was in the room sleeping. Changed rooms quickly but it was very late and inconvenient.

4

Dan

Aug 25, 2024

·

Stayed 1 night

We arrived late around 10 PM and just wanted to go to bed but the key card they provided would not work in our room. We tried 3 keys until they finally had to give us a new room. We had to downgrade from a king bed to 2 queens.

2

Ralph

May 18, 2024

·

Stayed 1 night

Hi, ALL NEED TO READ THIS! I checked in and Robert at the desk was kind. I went to dinner with my wife and could not get back into room after all our suitcases were opened etc. The electronic key did not open door. I went to main desk and told Robert who did his best, but the problem was beyond his abilities. NO MANAGER ON CALL AND DID NOT ANSWER NUMEROUS TEXTS FROM ROBERT TWO GUESTS WERE IN LOBBY AND NO ACCESS TO ROOM? NO MAINTENANCE AVAILABLE TO WORK THE LOCK NOBODY CARED WHILE WE SAT IN LOBBY WITH NO ANSWERS for 90 minutes. Management was not to be seen or heard from throughout this ordeal. NO HELP NO CONCERN. A porter eventually worked the lock and we moved to a different room. MY PROBLEM MAY BE MINOR IF ANYONE NEEDS TO EVACUATE FOR ANY REASON? YOU ARE ON YOUR OWN!!!!!

10

Tejaskumar Devshibhai

Apr 28, 2025

·

Stayed 1 night

Very cooperative reception staff and cordial breakfast personnel , overall very welcoming and caring. Thank you

6

Sara

Aug 21, 2025

·

Stayed 1 night

Very nice bathroom. However the check in was terrible. I was treated as if I wasn’t there. Waited over 15 minutes without a I will be right with you. Nothing. She never apologized or said a word for waiting with a reservation. Drive away

2

Michael

Jul 7, 2024

·

Stayed 1 night

Not a thing. Worst customer service I’ve ever encountered with Holiday Inn. Treated rudely and disrespected as a 32 year retired Marine Corps veteran. Would not offer a military rate. My word will spread. MDS— Wv

6

Brandon

Jul 7, 2025

·

Stayed 1 night

The property was very clean. Room and pool were nice. However the hotel checked us out before we were ready. We left at 7:30 for an event, stopped by the front desk before leaving to advise them that we were headed out but we would be back before our check out time (12 pm). They said ok, thats fine. My husband returned at 10:45 and housekeeping was in the room cleaning it for the next occupants. We advised them we hadn't even checked out and intended to still use the room (as we STILL needed it). Frustrated. Im curious what they would have done with our belongings had we let them in the hotel. It also doesn't set right with me that housekeeping entered a room that was being paid for, when the sign states they only do a cleaning on the 3rd day of your stay.

6

bernadette

Sep 8, 2023

·

Stayed 1 night

The desk staff when we arrived for her late check-in had a hard time finding us a room. The first room we went to had an air conditioner that was not hooked up and head screws, and other items on the top of it, and the room was very hot. The second room she gave us had a persons things inside of it as it was occupied. Thankfully the guest was out and we did not have a confrontation. No apology either time for the inconvenience. The room was clean however, when we finally got to one.

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AI-generated summary based on recent guest reviews

Location

Very convenient to I 81 and a short drive to Salem and Roanoke, with many stays described as quiet. A few guests noted limited nearby dining choices.

Related guest reviews

10

Lynn

Jun 25, 2024

·

Stayed 1 night

Great location right off highway.

10

Jess

Mar 26, 2023

·

Stayed 1 night

Great location just off I81. Very clean and quiet, with ample parking. The staff were friendly and professional. I would highly recommend a stay here.

10

Douglas

May 9, 2025

·

Stayed 2 nights

clean and convenient on/off interstate

8

Frederick

Feb 14, 2025

·

Stayed 1 night

It was worth the price but was inconvenient when it came to variety of places to dine.

10

Angele

Apr 2, 2024

·

Stayed 1 night

Property is excellent except not many restaurants around in the aérés.

10

Sharon

Jan 22, 2025

·

Stayed 1 night

Close to I-81 after a long days drive. We're restaurants within 15 min drive. Too bad Burger King easy walk is closed for renovations.

10

Sundarrajan

Jul 19, 2025

·

Stayed 1 night

Quiet and off the beaten path.

8

John

Oct 16, 2023

·

Stayed 4 nights

The hotel looks relatively new. It is located right outside I-81 so the only neighbors are a gas station and another hotel. The downtown area of Salem is perhaps 10 minutes away.

10

Diane

May 7, 2025

·

Stayed 1 night

Only there for one night. Very clean, staff exceptional, and very convenient to i-81.

8

Kim

Apr 2, 2024

·

Stayed 1 night

Close to the highway.

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AI-generated summary based on recent guest reviews

Dining

Hot breakfast is often praised for variety and taste. Recurring complaints mention cold or depleted items, occasional messiness, equipment outages (like the pancake machine), and limited options for some diets.

Related guest reviews

8

Jane

Apr 8, 2023

·

Stayed 1 night

A comfortable property with courteous staff. However the comp breakfast was a big disappointment. We came down 40 minutes before it was scheduled to end but by that time all the hot food had been consumed by others. And there were many that experienced this food shortage. Perhaps limiting portion size could help ensure that everyone gets some. The staff were as frustrated as the hungry guests.

6

Brian

Jul 21, 2025

·

Stayed 1 night

Check in staff was great. The room smelled very musty and damp. Set my and my wife’s allergies into high gear! The breakfast area was dirty and unattended with overflowing trash cans.

10

king

Oct 20, 2025

·

Stayed 1 night

It was comfy, clean. Good breakfast too.

8

Janet

Nov 4, 2023

·

Stayed 1 night

Breakfast was good with a lot of selections. Comfortable bedding & convenient off interstate.

8

David

Jan 29, 2024

·

Stayed 2 nights

all was well except breakfast. it was cold and very little variety( no bacon sausage) .

8

Annette

Aug 26, 2025

·

Stayed 1 night

Excellent staff at front desk and very clean rooms. Breakfast could have had more options

10

Eugene

Dec 29, 2025

·

Stayed 1 night

This location was fantastic; it had very comfortable beds, adequate amenities, friendly staff, and an awesome complimentary breakfast with healthy choices, hot coffee, and selected juices. I liked the pancake machine.

10

Caitlin

Oct 27, 2025

·

Stayed 2 nights

Everything looked and smelled quite clean. Hot breakfast options had a good variety, and the coffee was from a fresh ground dispenser, so was quite good too. The staff was very pleasant and helpful. The one slight downside was $5/night parking.

8

Jackie

Nov 11, 2024

·

Stayed 1 night

Breakfast was horrible

6

Alice

Jul 21, 2024

·

Stayed 1 night

Clean room, friendly front desk staff and the kitchen staff lady who handles breakfast is friendly. However, the awesome looking hot breakfast offers scrambled eggs or veggie omelette however, they both had cheese in them! I was disappointed when I realized that I couldn’t eat either one because of the cheese. I suggested that the hotel really needs to offer at least one of the two without cheese (many travelers are either vegan or lactose intolerant). Again, big disappointment. Also, the doors to each room are ridiculously heavy. I felt like an NFL linebacker every time I went inside my room. And because of this heavy weight, all guest room doors slammed loudly all day and night…very noisy. Otherwise, a clean environment with all amenities needed.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$89
February	$93
March	$104
April	$126
May	$149
June	$134
July	$106
August	$99
September	$120
October	$128
November	$107
December	$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $128	16 $111	17 $146	18 $128	19 $119
20 $86	21 $112	22 $112	23 $112	24 $111	25 $211	26 $226
27	28 $115	29 $137	30 $112

Su	Mo	Tu	We	Th	Fr	Sa
				1 $132	2	3 $358
4 $90	5 $104	6 $100	7 $111	8 $96	9 $148	10 $138
11 $95	12 $95	13 $94	14 $101	15 $114	16 $329	17 $322
18 $103	19 $105	20 $105	21 $153	22 $116	23 $121	24 $123
25 $100	26 $95	27 $101	28 $107	29 $101	30 $121	31 $120

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds, Accessible (Communication Accessible)

Suite, 2 Double Beds (Additional Living Area)

Suite, 2 Double Beds, Accessible (Addnl Living Area, Communication Accessible)

Suite, 1 King Bed, Accessible (Living Area, Accessible Tub)

Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed, Accessible (Communication Access, Low Floor)

Suite, 1 King Bed (Additional Living Area)

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 2 Queen Beds, Mountain View

Suite, 2 Queen Beds (Additional Living Area)

Suite, Multiple Beds (Additional Living Area)

Standard Room, 1 King Bed, Mountain View

Standard Room, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Salem by IHG

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