Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
US$ 392
/noite
Média para setembro
Selecione datas para ver preços e disponibilidade
US$ 392
/noite
Média para setembro
Preços médios mensais
Em Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive, o preço por noite é, em média, US$ 372 no mês mais barato (maio) e US$ 579 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 542 |
| fevereiro | US$ 534 |
| março | US$ 465 |
| abril | US$ 381 |
| maio | US$ 372 |
| junho | US$ 380 |
| julho | US$ 413 |
| agosto | US$ 381 |
| setembro | US$ 392 |
| outubro | US$ 426 |
| novembro | US$ 474 |
| dezembro | US$ 579 |
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set. · US$ 392
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Mais caro: dezembro (aprox. US$ 579)
Mais barato: maio (aprox. US$ 372)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão retemperante numa das 3 piscinas exteriores, aproveite para dar um salto até à praia privada. Wi-fi grátis, serviços de...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão retemperante numa das 3 piscinas exteriores, aproveite para dar um salto até à praia privada. Wi-fi grátis, serviços de concierge e uma sala de jogos são algumas das comodidades adicionais disponíveis neste alojamento.
Comodidades para negócios
As principais comodidades incluem um business center, jornais grátis no lobby e um serviço de limpeza a seco. Entre os espaços para eventos deste alojamento contam-se um centro de conferências e salas de reuniões. O alojamento conta com transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa e há estacionamento com motorista grátis no local.
Restaurante
Relaxe com uma bebida refrescante no bar à beira da piscina ou num dos 7 bares/lounges. Comece as suas manhãs da melhor forma com um pequeno-almoço buffet grátis, servido diariamente entre as 7:00 e as 11:00.
Quartos
Para que se sinta em casa durante a sua estadia, os 577 quartos oferecem um televisor LCD e banheiras de hidromassagem privativas interiores. As unidades contam com uma varanda. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais via satélite. As casas de banho dispõem de um polibã e uma banheira separados, uma banheira de hidromassagem e artigos de higiene exclusivos.
Localização
Ao alojar-se Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive em Puerto Aventuras, ficará junto a um campo de golfe, a 15 minutos de carro de Parque Temático de Xplor e de Marina de Puerto Aventuras. Este alojamento de praia está a 14,3 km (8,9 mi) de Balsa para Cozumel e a 14,8 km (9,2 mi) de Parque Temático Ecológico Xcaret.
O que há nas proximidades
Clube de Golfe Puerto Aventuras(1.4 milhas)
Marina de Puerto Aventuras(1.8 milhas)
Museu CEDAM(1.8 milhas)
Oasis Beach(2 milhas)
Bahia de Fatima(2 milhas)
Lagoa de Kantenah(2.6 milhas)
Cenote de Chac-Mool(3 milhas)
Ecopark Kantun Chi(4.5 milhas)
Cenote Cristalino(4.6 milhas)
Cenote Azul(4.8 milhas)
Caleta Chac-hal-al(4.9 milhas)
Cenote Jardim do Éden(5.2 milhas)
Cenote Chikinha(5.5 milhas)
Playa Xpu-ha(7.3 milhas)
Tajma Ha Cenote(7.4 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(23.2 milhas)
Aeroporto Internacional de Tulum (TQO)(55.4 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(46.9 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Localização
Km. 72 Carretera Cancun-Tulum, Puerto Aventuras, Estado de Quintana Roo, México
Clube de Golfe Puerto Aventuras (1.4 milhas)
Marina de Puerto Aventuras (1.8 milhas)
Museu CEDAM (1.8 milhas)
Oasis Beach (2 milhas)
Bahia de Fatima (2 milhas)
Lagoa de Kantenah (2.6 milhas)
Opções de quartos
6
Deluxe Sky Terrace (One Bedroom)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
936 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
6
Deluxe Swim-up King Bed
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
498 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separadaPiscina privadaBanheira de hidromassagem privada interior
6
Rock Royalty Partial Ocean View King Bed
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
482 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
5
Deluxe Gold King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
498 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
4
Deluxe Diamond King Bed
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
482 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
6
Deluxe Gold, two double beds
Detalhes do quarto
2 Camas De Casal
Dormidas 3
463 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
7
Suite, 2 quartos, vista para o oceano (Rock Suite Platinum)
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal
Dormidas 6
482 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
Avaliações dos hóspedes
8.1
Muito Bom
Com base em 580 avaliações verificadas
Quem se hospeda aqui?
Negócios
8%
Casal
55%
Família
16%
Grupos
19%
Individual
0%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive, os hóspedes descrevem áreas comuns animadas e funcionários simpáticos, mas também quartos desatualizados, vendas insistentes e qualidade desigual no que diz respeito à gastronomia e entretenimento, resultando em estadias muito diversas.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive, os hóspedes descrevem áreas comuns animadas e funcionários simpáticos, mas também quartos desatualizados, vendas insistentes e qualidade desigual no que diz respeito à gastronomia e entretenimento, resultando em estadias muito diversas.
Muitos apreciam as atraentes piscinas, o ambiente exclusivo para adultos e a música ao vivo à noite. As desvantagens frequentes incluem cheiro de mofo, vazamentos, obras, pragas e atrasos na limpeza ou manutenção que afetam o conforto. O feedback sobre a comida varia de excelente a medíocre, com reclamações sobre o buffet, dificuldade em conseguir reservas, preocupações ocasionais com a higiene e algumas críticas sobre as bebidas; a faixa de areia é uma pequena enseada artificial e as opções noturnas podem ser limitadas. Espere um resort grande e animado, com pontos fortes que se destacam se você puder aceitar uma manutenção e gastronomia irregulares.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Os hóspedes gostam das piscinas e áreas exclusivas para adultos, bem como da música ao vivo; no entanto, partes do resort estavam em construção. A praia é uma pequena enseada artificial com algas em alguns momentos, o transporte de carrinho pode ser escasso e as hidromassagens não eram como esperado.
Avaliações dos hóspedes relacionadas
10
Jennifer
1 de out. de 2023
·
A estadia foi de 8 noites
Three pool options with one being adults only was great. The staff and guest were all very friendly.
Three pool options with one being adults only was great. The staff and guest were all very friendly.
8
Jamie
13 de nov. de 2025
·
A estadia foi de 4 noites
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
6
Marlee
7 de ago. de 2025
·
A estadia foi de 3 noites
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
10
Cesar
2 de ago. de 2025
·
A estadia foi de 2 noites
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
10
Hilda
28 de out. de 2025
·
A estadia foi de 1 noite
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
10
Lindsay
2 de nov. de 2023
·
A estadia foi de 6 noites
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
10
Carla Patricia
23 de dez. de 2023
·
A estadia foi de 1 noite
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
8
Tamara
21 de jul. de 2023
·
A estadia foi de 5 noites
There us room for improvement ! Hard Rock should assure Entertainment every single day when it comes to nigh-time for adults!! The only reason I will NOT come back or recommend the hotel is because the nightclub doesn't exist on week days Cannot dance at night on week days! After 1030 pm the place is dead!! Heaven bar is only open until 1 am When people are in vacation they want to party!! Otherwise everything is very good!! Food is excellent, great service! And the hotel is very clean and beautiful!!!
There us room for improvement ! Hard Rock should assure Entertainment every single day when it comes to nigh-time for adults!! The only reason I will NOT come back or recommend the hotel is because the nightclub doesn't exist on week days Cannot dance at night on week days! After 1030 pm the place is dead!! Heaven bar is only open until 1 am When people are in vacation they want to party!! Otherwise everything is very good!! Food is excellent, great service! And the hotel is very clean and beautiful!!!
10
Lura
13 de ago. de 2025
·
A estadia foi de 7 noites
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
8
Mark
31 de ago. de 2025
·
A estadia foi de 6 noites
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
A limpeza e a manutenção são inconsistentes: várias avaliações mencionam cheiro de mofo, vazamentos, poeira, pragas e áreas sujas ou desgastadas, embora alguns tenham achado os espaços comuns limpos. Esses problemas às vezes afetavam os quartos e as comodidades.
Avaliações dos hóspedes relacionadas
6
Carlos
3 de dez. de 2024
·
A estadia foi de 6 noites
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
4
Gavin
10 de ago. de 2024
·
A estadia foi de 3 noites
The only good thing about the property is the fitness area. All other areas and aspects of the resort were below subpar in my opinion. The hallways and entryway to some main points throughout the property suffered from leaks and subsequent buckets were everywhere. The landscaped had gum wrappers, snack wrappers and other debris in clear site. The pool area furniture was rather dated and showed visible signs of wear. The waitstaff at the pool was hit or miss, some where good others were very disinterested in helping you. Thats all before I get to the room and the visible mold on the shower head, this in the upgraded Adults Only 2 story terrace room. The steps leading up to the terrace were very dusty, leaving us very uninterested in going back up. I could go on and on, needless to stay I was not happy with my stay. This is not a property that should be rated at 5-Star. I have stayed at many others resorts and this one by far has been the worst. I will not be returning, nor do I recommend it.
The only good thing about the property is the fitness area. All other areas and aspects of the resort were below subpar in my opinion. The hallways and entryway to some main points throughout the property suffered from leaks and subsequent buckets were everywhere. The landscaped had gum wrappers, snack wrappers and other debris in clear site. The pool area furniture was rather dated and showed visible signs of wear. The waitstaff at the pool was hit or miss, some where good others were very disinterested in helping you. Thats all before I get to the room and the visible mold on the shower head, this in the upgraded Adults Only 2 story terrace room. The steps leading up to the terrace were very dusty, leaving us very uninterested in going back up. I could go on and on, needless to stay I was not happy with my stay. This is not a property that should be rated at 5-Star. I have stayed at many others resorts and this one by far has been the worst. I will not be returning, nor do I recommend it.
6
Jordan Breanne
9 de jul. de 2023
·
A estadia foi de 4 noites
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
8
Jamie
13 de nov. de 2025
·
A estadia foi de 4 noites
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
6
Marlee
7 de ago. de 2025
·
A estadia foi de 3 noites
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
2
Cory
24 de nov. de 2025
·
A estadia foi de 5 noites
Room was awful, smelt like mold and the head board was all peeling.
Room was awful, smelt like mold and the head board was all peeling.
4
Bricely
28 de jul. de 2024
·
A estadia foi de 4 noites
Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.
Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.
4
GUSTAVO
30 de jul. de 2023
·
A estadia foi de 2 noites
Ese hotel debería de ser 3 estrellas Las habitaciones están bastante mal Tuve que cambiar 2 veces de habitación La comida de los buffet estan de muy mala calidad
Ese hotel debería de ser 3 estrellas Las habitaciones están bastante mal Tuve que cambiar 2 veces de habitación La comida de los buffet estan de muy mala calidad
6
Claudia M
28 de jul. de 2024
·
A estadia foi de 3 noites
To begin, I want to clarify that the service and staff are excellent and beyond here. All very polite and friendly. However…. This property was in terrible condition when it comes to humidity. And the building infrastructure but the worse was that I had a cockroach coming out of the shower awhile I was taking a shower and all the mirrors were not even swiped!! When I call the reception it took them 40 min to come and spray the room and the smell was unbearable, to tap it off the next morning we had a noise of the maintenance people banging the hammers and the loan at 9 am so this is the reason for my raiting. I have videos and pictures to share
To begin, I want to clarify that the service and staff are excellent and beyond here. All very polite and friendly. However…. This property was in terrible condition when it comes to humidity. And the building infrastructure but the worse was that I had a cockroach coming out of the shower awhile I was taking a shower and all the mirrors were not even swiped!! When I call the reception it took them 40 min to come and spray the room and the smell was unbearable, to tap it off the next morning we had a noise of the maintenance people banging the hammers and the loan at 9 am so this is the reason for my raiting. I have videos and pictures to share
4
Pharen
13 de ago. de 2024
·
A estadia foi de 3 noites
I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.
I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos variam; alguns eram confortáveis, mas muitos pareciam desatualizados ou pequenos e tinham problemas de manutenção, como vazamentos, banheiras com mau funcionamento, fechaduras quebradas ou ar condicionado lento. A vista e a disposição podem decepcionar (por exemplo, banheiras no telhado ou quartos com acesso direto à piscina voltados para paredes), e o barulho pode ser um problema.
Avaliações dos hóspedes relacionadas
6
Carlos
3 de dez. de 2024
·
A estadia foi de 6 noites
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
8
OSCAR
5 de jun. de 2024
·
A estadia foi de 4 noites
Habitaciones muy pequeñas
Habitaciones muy pequeñas
4
Jenny
20 de ago. de 2025
·
A estadia foi de 4 noites
It’s ok if you’re looking for mediocre. The interior of the rooms (there were 8 of us) all looked very old, in the sense of too many coats of paint, loose floor, slanted floor and mildew smell. The amenities were nice. The breakfast buffet was the best.
It’s ok if you’re looking for mediocre. The interior of the rooms (there were 8 of us) all looked very old, in the sense of too many coats of paint, loose floor, slanted floor and mildew smell. The amenities were nice. The breakfast buffet was the best.
8
Salvador
16 de jan. de 2025
·
A estadia foi de 3 noites
TODO EXCELENTE MENOS EL RUIDO DE LOS HUESPEDES EN EL EDIFICIO 2, LLEGABAN GRITANDO EN LA MADRUGADA Y PASABAN HACIENDO RUIDO
TODO EXCELENTE MENOS EL RUIDO DE LOS HUESPEDES EN EL EDIFICIO 2, LLEGABAN GRITANDO EN LA MADRUGADA Y PASABAN HACIENDO RUIDO
6
Jessica Amanda
26 de fev. de 2024
·
A estadia foi de 3 noites
We spent nearly 3500 on a vacation for two with a swim up room. Our expectations for superior service were met, the staff is wonderful and kind. But in all truth - the food was mediocre at best and the reservation system isn’t the greatest either. We were very disappointed in our all inclusive meals except for Wai - the Thai restaurant. Our swim up pool room faced the restaurant Faro and had no views of the ocean. We literally stared at a wall. Overall, we don’t recommend the hard rock if you’re looking for elevated dining and a peaceful vacation. We were on the adults only side, so we can only speak to that area. But overall, if we ever go back, we would definitely stay elsewhere for the price. We paid over 1000 a day for accommodations and mediocre food.
We spent nearly 3500 on a vacation for two with a swim up room. Our expectations for superior service were met, the staff is wonderful and kind. But in all truth - the food was mediocre at best and the reservation system isn’t the greatest either. We were very disappointed in our all inclusive meals except for Wai - the Thai restaurant. Our swim up pool room faced the restaurant Faro and had no views of the ocean. We literally stared at a wall. Overall, we don’t recommend the hard rock if you’re looking for elevated dining and a peaceful vacation. We were on the adults only side, so we can only speak to that area. But overall, if we ever go back, we would definitely stay elsewhere for the price. We paid over 1000 a day for accommodations and mediocre food.
8
Jamie
13 de nov. de 2025
·
A estadia foi de 4 noites
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
6
Shawna
25 de ago. de 2024
·
A estadia foi de 3 noites
I would expect a little more coming from the Hardrock. The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked. The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne. I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international. The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax. They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own. Our tickets were very high up and couldn’t even enjoy the show. Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
I would expect a little more coming from the Hardrock. The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked. The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne. I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international. The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax. They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own. Our tickets were very high up and couldn’t even enjoy the show. Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
8
Jon
18 de fev. de 2024
·
A estadia foi de 11 noites
The property shows age, for instance. The stairs leading to the roof were old, creaky, and warped. picture showed tub in room. tub was located on roof. not a large jacuzzies like pictured in add. The workers were great, Maria at afar was awesome
The property shows age, for instance. The stairs leading to the roof were old, creaky, and warped. picture showed tub in room. tub was located on roof. not a large jacuzzies like pictured in add. The workers were great, Maria at afar was awesome
4
Christopher
7 de mai. de 2024
·
A estadia foi de 4 noites
I paid for the adults Heaven since we were there with 60 other family members thst were allbadults and we were the only ones to moved to the family resort. Our room had a water leak in the ceiling as well...and the concierge was only able to book dinner reservations between 11am-2pm which was when we were away for excursions. Could keep going but it was a great experience for us but we did tye best we can.
I paid for the adults Heaven since we were there with 60 other family members thst were allbadults and we were the only ones to moved to the family resort. Our room had a water leak in the ceiling as well...and the concierge was only able to book dinner reservations between 11am-2pm which was when we were away for excursions. Could keep going but it was a great experience for us but we did tye best we can.
8
Mark
31 de ago. de 2025
·
A estadia foi de 6 noites
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
Os funcionários são frequentemente elogiados por serem simpáticos e prestativos em todo o resort. As reclamações recorrentes incluem abordagens agressivas para programas de associação, atendimento ocasionalmente lento ou sem resposta e alguns problemas no check-in ou na limpeza.
Avaliações dos hóspedes relacionadas
10
Anita
20 de fev. de 2025
·
A estadia foi de 6 noites
Resort was even better than the pictures. Amazing staff, very accommodating.
Resort was even better than the pictures. Amazing staff, very accommodating.
2
María Teresa Soto
11 de jan. de 2025
·
A estadia foi de 4 noites
No me dieron al registrarme lo que compré que fue una habitación en zona de adultos, los meseros tardaban horas en atender y levantar los platos sucios, las sopas y cremas del buffet estaban espantosas, todos los días que fui a el buffet y en la cafetería tenían una crema de champiñones que ya estaba con espuma, estaba agria y el Chef todavía dijo que estaba buena, para llevarnos la contraria. No fue nada buena la experiencia, me extraÑa que se cataloguen 5 estrellas.
No me dieron al registrarme lo que compré que fue una habitación en zona de adultos, los meseros tardaban horas en atender y levantar los platos sucios, las sopas y cremas del buffet estaban espantosas, todos los días que fui a el buffet y en la cafetería tenían una crema de champiñones que ya estaba con espuma, estaba agria y el Chef todavía dijo que estaba buena, para llevarnos la contraria. No fue nada buena la experiencia, me extraÑa que se cataloguen 5 estrellas.
10
Nayilah Francesca
9 de jun. de 2025
·
A estadia foi de 2 noites
I loved it! I definitely want to go back! The staff was warm & friendly.
I loved it! I definitely want to go back! The staff was warm & friendly.
6
Lori
1 de fev. de 2024
·
A estadia foi de 6 noites
Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
6
Billy
26 de jun. de 2024
·
A estadia foi de 5 noites
The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.
The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.
4
Chad
2 de fev. de 2024
·
A estadia foi de 8 noites
1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life. If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun. The employees are nice and accommodating The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work. More on the room spent two days without power and no water intermittently. The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property. 3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.
1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life. If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun. The employees are nice and accommodating The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work. More on the room spent two days without power and no water intermittently. The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property. 3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.
10
Tara
12 de nov. de 2024
·
A estadia foi de 4 noites
The employees were amazing. We had a wonderful vacation.
The employees were amazing. We had a wonderful vacation.
10
Pedro
8 de nov. de 2024
·
A estadia foi de 1 noite
Excellent service from all staff. Very good food and services in all restaurants visited so far.
Excellent service from all staff. Very good food and services in all restaurants visited so far.
8
Rocío
5 de nov. de 2024
·
A estadia foi de 3 noites
En general la atención por parte del personal que atiende en recepción, maletas y restaurantes es excelente, personalizan el trato; hay buena variedad en la comida de los restaurantes, nos tocó una recamara con muy buena vista al mar. Lo que nos desagrado fue la insistencia del personal de legendary y el trato tanto en las formas y la manera de dirigirse hacia nosotros, pues hasta mostraron una actitud de enojo por no adquirir la membresía. Esto la verdad si deberían cuidarlo,creo que hay formas más cordiales para atender, pues si vi diferencia vs otras marcas con lss que también ya hemos tenido la.experiencia
En general la atención por parte del personal que atiende en recepción, maletas y restaurantes es excelente, personalizan el trato; hay buena variedad en la comida de los restaurantes, nos tocó una recamara con muy buena vista al mar. Lo que nos desagrado fue la insistencia del personal de legendary y el trato tanto en las formas y la manera de dirigirse hacia nosotros, pues hasta mostraron una actitud de enojo por no adquirir la membresía. Esto la verdad si deberían cuidarlo,creo que hay formas más cordiales para atender, pues si vi diferencia vs otras marcas con lss que también ya hemos tenido la.experiencia
10
Lura
13 de ago. de 2025
·
A estadia foi de 7 noites
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
O resort é grande e extenso, então andar pode envolver longas caminhadas e disponibilidade limitada de carrinhos. A faixa de areia é uma praia pequena, em forma de enseada ou artificial, em vez de uma costa ampla e convidativa para nadar.
Avaliações dos hóspedes relacionadas
4
Saul
7 de out. de 2023
·
A estadia foi de 6 noites
No beach
No beach
8
Aileen Amiscosa De Las
12 de jun. de 2025
·
A estadia foi de 5 noites
different dining options. we were far from the main entertainment. building 1 all adults heaven. staff were great n very friendly!
different dining options. we were far from the main entertainment. building 1 all adults heaven. staff were great n very friendly!
10
Jennifer
1 de out. de 2023
·
A estadia foi de 8 noites
Three pool options with one being adults only was great. The staff and guest were all very friendly.
Three pool options with one being adults only was great. The staff and guest were all very friendly.
10
Carmen
6 de ago. de 2025
·
A estadia foi de 4 noites
Animals around
Animals around
10
Cesar
2 de ago. de 2025
·
A estadia foi de 2 noites
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
10
Hilda
28 de out. de 2025
·
A estadia foi de 1 noite
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
10
Lindsay
2 de nov. de 2023
·
A estadia foi de 6 noites
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
10
Carla Patricia
23 de dez. de 2023
·
A estadia foi de 1 noite
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
10
Lura
13 de ago. de 2025
·
A estadia foi de 7 noites
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
10
OMAR
9 de fev. de 2025
·
A estadia foi de 4 noites
Excelente opción para viajar con familia o en pareja. Muy buena calidad de bebidas y alimentos, playa súper tranquila excelente para niños o adultos mayores.
Excelente opción para viajar con familia o en pareja. Muy buena calidad de bebidas y alimentos, playa súper tranquila excelente para niños o adultos mayores.
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Restaurante
A qualidade da comida é variada: muitos apreciaram os restaurantes e bebidas, enquanto outros acharam os buffets medíocres e as reservas difíceis de conseguir. Poucos relataram preocupações com a higiene ou doenças, e alguns disseram que as bebidas eram diluídas ou que as opções de última hora eram limitadas.
Avaliações dos hóspedes relacionadas
6
Jordan Breanne
9 de jul. de 2023
·
A estadia foi de 4 noites
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
6
Steven
29 de ago. de 2023
·
A estadia foi de 3 noites
Pros: The staff was nice and friendly, and the food was decent. The Brazilian steak house "Ipanema" was amazing and the best dining experience at the resort. The staff at the faro restaurant were so nice. Cons: First let me say the drinks are 100% watered down. Even a straight shot of tequila from an unopened bottle is not the same as the US. What would get me buzzed at home didn't even faze me here. Not sure if its special lower proof alcohol or what. Second the biggest disappointment was the fact that wine is not all-inclusive, the only wine included is literally $2 trash wine from Chile. If you want good wine its only by the bottle and the price is extremely inflated like 5X the cost in the states. In terms of entertainment it was a let down, the day we arrived the waterpark closed due to broken pumps and we were informed it would be months until they were repaired. The Mayan stage show was marketed as family friendly but was so scary that kids were crying and even my wife and I left because it was too dark bordering demonic. Conclusion: If its just a couple and you want to just lounge by the pool and eat and drink all day then its ok. If you are family I would pick something else like Xcaret.
Pros: The staff was nice and friendly, and the food was decent. The Brazilian steak house "Ipanema" was amazing and the best dining experience at the resort. The staff at the faro restaurant were so nice. Cons: First let me say the drinks are 100% watered down. Even a straight shot of tequila from an unopened bottle is not the same as the US. What would get me buzzed at home didn't even faze me here. Not sure if its special lower proof alcohol or what. Second the biggest disappointment was the fact that wine is not all-inclusive, the only wine included is literally $2 trash wine from Chile. If you want good wine its only by the bottle and the price is extremely inflated like 5X the cost in the states. In terms of entertainment it was a let down, the day we arrived the waterpark closed due to broken pumps and we were informed it would be months until they were repaired. The Mayan stage show was marketed as family friendly but was so scary that kids were crying and even my wife and I left because it was too dark bordering demonic. Conclusion: If its just a couple and you want to just lounge by the pool and eat and drink all day then its ok. If you are family I would pick something else like Xcaret.
6
Colleen
9 de jan. de 2024
·
A estadia foi de 5 noites
Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.
Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.
10
Jeffery
5 de mar. de 2023
·
A estadia foi de 6 noites
Tried to get into a couple restaurants and could t get reservation during our week stay. More availability for restaurants.
Tried to get into a couple restaurants and could t get reservation during our week stay. More availability for restaurants.
6
Marlee
7 de ago. de 2025
·
A estadia foi de 3 noites
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
10
Pedro
8 de nov. de 2024
·
A estadia foi de 1 noite
Excellent service from all staff. Very good food and services in all restaurants visited so far.
Excellent service from all staff. Very good food and services in all restaurants visited so far.
4
Juan Carlos
28 de jun. de 2025
·
A estadia foi de 6 noites
Sinceramente tenía mejores expectativas, el hotel con falta de mantenimiento en general, el baño de nuestra habitación todo el tiempo tenía olor desagradable, en la alberca pisamos huesos de costillitas y estaba muy sucia, te llaman todo el tiempo a la habitación para decirte que tienes un beneficio y cupones, la persona que te ponen como supuesto anfitrión a ti llegada solo te busca para que pongas una buena reseña. Pero el colmo fue que al tercer día de nuestra estancia mi esposa se enfermó de gastroenteritis infecciosa por alimentos, la doctora del hotel no estaba y tuvimos que salir a buscar un médico, además de que el costo de la consulta en el hotel es de 3,500 pesos y los medicamentos tienes que salir a buscarlos porque ahí no tienen más que lo básico. Además de que como mi esposa no podía salir de la habitación llamamos para ver si podían llevarle caldo con verdura o algo que pudiera comer cuando al fin pudo hacerlo y no nos dieron opción de nada, así que nuevamente tuve que salir a comprar algo para que pudiera comer. De verdad muy decepcionados de la experiencia en el hotel. No quiero alargarme más pero definitivamente no lo podría recomendar.
Sinceramente tenía mejores expectativas, el hotel con falta de mantenimiento en general, el baño de nuestra habitación todo el tiempo tenía olor desagradable, en la alberca pisamos huesos de costillitas y estaba muy sucia, te llaman todo el tiempo a la habitación para decirte que tienes un beneficio y cupones, la persona que te ponen como supuesto anfitrión a ti llegada solo te busca para que pongas una buena reseña. Pero el colmo fue que al tercer día de nuestra estancia mi esposa se enfermó de gastroenteritis infecciosa por alimentos, la doctora del hotel no estaba y tuvimos que salir a buscar un médico, además de que el costo de la consulta en el hotel es de 3,500 pesos y los medicamentos tienes que salir a buscarlos porque ahí no tienen más que lo básico. Además de que como mi esposa no podía salir de la habitación llamamos para ver si podían llevarle caldo con verdura o algo que pudiera comer cuando al fin pudo hacerlo y no nos dieron opción de nada, así que nuevamente tuve que salir a comprar algo para que pudiera comer. De verdad muy decepcionados de la experiencia en el hotel. No quiero alargarme más pero definitivamente no lo podría recomendar.
10
Lindsay
2 de nov. de 2023
·
A estadia foi de 6 noites
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
10
Alejandro
8 de dez. de 2024
·
A estadia foi de 3 noites
Todo excelente, la comida muy rica, todos muy amables
Todo excelente, la comida muy rica, todos muy amables
10
Juan
13 de mai. de 2025
·
A estadia foi de 3 noites
Everything was worth it! 5 start resort for sure. Food was amazing
Everything was worth it! 5 start resort for sure. Food was amazing
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Doris
17 de mai. de 2024
·
A estadia foi de 2 noites
Excelente
Excelente
10
Abraham
28 de jul. de 2026
·
A estadia foi de 3 noites
Súper recomendado, gracias por su atención
Súper recomendado, gracias por su atención
6
Cody
14 de jun. de 2026
·
A estadia foi de 4 noites
This hotel is out dated and currently going through renovations. Rooms are older but cleaned well daily. All the food is below average. Place is set up to entertain 18 year old kids. Nothing in the evening to do. 1 club jam packed with teenagers. Could definitely use some adult bars / entertainment. Pools where great Staff was great ! Hotel is very well secured. Safe place, staff was extremely helpful getting is to town one day because we simply were bored with the resort. Trip was M-F. 6 adults/ 5 teenagers.
This hotel is out dated and currently going through renovations. Rooms are older but cleaned well daily. All the food is below average. Place is set up to entertain 18 year old kids. Nothing in the evening to do. 1 club jam packed with teenagers. Could definitely use some adult bars / entertainment. Pools where great Staff was great ! Hotel is very well secured. Safe place, staff was extremely helpful getting is to town one day because we simply were bored with the resort. Trip was M-F. 6 adults/ 5 teenagers.
6
Emanuel
19 de mai. de 2026
·
A estadia foi de 4 noites
Safe in room malfunctioning. Toilet wouldn’t flush periodically
Safe in room malfunctioning. Toilet wouldn’t flush periodically
8
David
18 de mai. de 2026
·
A estadia foi de 7 noites
We stayed at HRRM from 5/9/26 to 5/16/26. Overall we had an amazing time at this resort. First Food: Overall food quality was very good for an all inclusive. Buffets were usual fair and a little hit or miss. Our favs were Faro for the quality and the views! Then La Isla for the variety. The restaurants were really good. We only waited for Wai and Chao otherwise we got seated right away. The food was varied and very good quality. Our fav was UMO the waiter curated the menu for us and he provided the best of what it had to offer which was very good. More on wait staff and service in general later. Pools and beach: Pools were great. Very relaxing with great music and variety. The beach, well we knew it wasn’t the typical beach experience going into it so it was as expected. Calm lagoon style beach with limited ocean views. That said the standout was the beach jacuzzi just for the views. The jets could have been better. Room: We book 3 rooms in total and they were ver different. Our rooms bed was kitty corner so it made for an odd layout. There was a shelf type thing that you had to turn sideways to get by or you scrape yourself. The other room seemed much bigger since the bed was squared up. We did have the deluxe sky terrace and I used the jacuzzi tub twice so that was nice but it took a while to fill up and the water pressure was not good. Speaking of water. The first night I got hot water no problem but after that it was barely luke warm.
We stayed at HRRM from 5/9/26 to 5/16/26. Overall we had an amazing time at this resort. First Food: Overall food quality was very good for an all inclusive. Buffets were usual fair and a little hit or miss. Our favs were Faro for the quality and the views! Then La Isla for the variety. The restaurants were really good. We only waited for Wai and Chao otherwise we got seated right away. The food was varied and very good quality. Our fav was UMO the waiter curated the menu for us and he provided the best of what it had to offer which was very good. More on wait staff and service in general later. Pools and beach: Pools were great. Very relaxing with great music and variety. The beach, well we knew it wasn’t the typical beach experience going into it so it was as expected. Calm lagoon style beach with limited ocean views. That said the standout was the beach jacuzzi just for the views. The jets could have been better. Room: We book 3 rooms in total and they were ver different. Our rooms bed was kitty corner so it made for an odd layout. There was a shelf type thing that you had to turn sideways to get by or you scrape yourself. The other room seemed much bigger since the bed was squared up. We did have the deluxe sky terrace and I used the jacuzzi tub twice so that was nice but it took a while to fill up and the water pressure was not good. Speaking of water. The first night I got hot water no problem but after that it was barely luke warm.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 05:30
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-16: 346.5040788693237USD
- 2026-09-17: 360.14133407455444USD
- 2026-09-18: 390.49878363693233USD
- 2026-09-19: 441.75022543258666USD
- 2026-09-20: 343.4328543406677USD
- 2026-09-21: 341.4720362210083USD
- 2026-09-22: 351.37704742446897USD
- 2026-09-23: 350.58884560867307USD
- 2026-09-24: 362.89395581954955USD
- 2026-09-25: 358.3268962921142USD
- 2026-09-26: 368.24953188400264USD
- 2026-09-27: 354.842058139801USD
- 2026-09-28: 355.34886421417235USD
- 2026-09-29: 353.36349783920286USD
- 2026-09-30: 342.47382883941646USD
- 2026-10-01: 370.23902460388183USD
- 2026-10-02: 387.1443100085449USD
- 2026-10-03: 412.9241743670654USD
- 2026-10-04: 391.095180352478USD
- 2026-10-05: 374.20409237182616USD
- 2026-10-06: 383.1736122276306USD
- 2026-10-07: 393.06620942733764USD
- 2026-10-08: 409.9458275679016USD
- 2026-10-09: 457.77334725219725USD
- 2026-10-10: 457.77334725219725USD
- 2026-10-11: 405.0125374452209USD
- 2026-10-12: 390.09258344650266USD
- 2026-10-13: 388.98077827651974USD
- 2026-10-14: 383.1736122276306USD
- 2026-10-15: 407.99056952316283USD
- 2026-10-16: 459.9076117341613USD
- 2026-10-17: 441.7082975720214USD
- 2026-10-18: 393.06620942733764USD
- 2026-10-19: 383.1438186186218USD
- 2026-10-20: 386.3414561714172USD
- 2026-10-21: 383.1736122276306USD
- 2026-10-22: 429.82945977172847USD
- 2026-10-23: 535.0204472575379USD
- 2026-10-24: 549.6465915110779USD
- 2026-10-25: 445.6825272244262USD
- 2026-10-26: 383.1395174285888USD
- 2026-10-27: 403.771311914978USD
- 2026-10-28: 393.0706155244446USD
- 2026-10-29: 414.1532306767273USD
- 2026-10-30: NO DATA
- 2026-10-31: NO DATA
- 2026-11-01: 402.0047117582702USD
- 2026-11-02: 438.50709317871093USD
- 2026-11-03: 410.58761407745357USD
- 2026-11-04: 402.99737746124265USD
- 2026-11-05: 449.8093966694641USD
- 2026-11-06: 426.811178346405USD
- 2026-11-07: 437.68630023193356USD
- 2026-11-08: 433.77039891265866USD
- 2026-11-09: 408.95344161712643USD
- 2026-11-10: 408.95344161712643USD
- 2026-11-11: 442.67816347091673USD
- 2026-11-12: 546.9356528434753USD
- 2026-11-13: 429.12882039367673USD
- 2026-11-14: 424.83630267883296USD
- 2026-11-15: 412.013860717163USD
- 2026-11-16: 406.0012166793823USD
Este alojamento disponibiliza transporte a partir do aeroporto. Forneça ao alojamento informações sobre a sua chegada antes de viajar, através dos dados de contacto que poderá encontrar na sua confirmação de reserva. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- O alojamento dispõe do seguinte elemento de segurança: detetor de fumo.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Terá de efetuar uma reserva se quiser jogar golfe, desfrutar de massagens ou aceder a tratamentos de spa. As reservas podem ser efetuadas contactando Este alojamento antes da chegada, de acordo com as informações na confirmação de reserva.
- O alojamento aceita animais de estimação apenas em quartos específicos e aplica outras restrições aos mesmos (haverá lugar a custos adicionais, devidamente discriminados na secção "Taxas"). Os clientes deverão contactar diretamente o alojamento no sentido de organizar a estadia dos seus animais de estimação, utilizando para tal as informações de contacto que constam na sua confirmação de reserva.
- Tarifa de transporte (aeroporto): 68 USD por pessoa (ida e volta)
- Estadia de animais de estimação: 150 USD por animal, por estadia
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Estacionamento
Serviço de transporte ao aeroporto
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Centro de negócios
Serviço de quartos
Serviços
Centro de negócios
Balcão de turismo
Babysitting/Serviço para crianças
Serviços de limpeza
Instalações para banquetes
Cofre
Caixa ATM/Multibanco
Aluguer de bicicletas
Depósito de bagagem
Área designada para fumadores
Lavagem de roupa própria
24-Hour Front Desk
Bingo
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Sauna
Banheira de hidromassagem/Jacúzi
Massagem
Spa/Health club
Cabeleireiro/Salão de beleza
Bar junto à piscina
Pequeno-almoço no quarto
Apenas para adultos
Beach Sun Loungers
Snack Bar/Deli
Atividades
Piscina
Campos de ténis
Praia privada
Jardim
Campo de golfe (na proximidade)
Praia (na proximidade)
Bilhar
Piscina exterior
Música ao vivo
Evening Entertainment
Pool (Infinity)
Mobiliário de exterior
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Water Park
Estacionamento
Estacionamento
Serviço de transporte ao aeroporto
Serviço de estacionamento
Estacionamento gratuito
Parking Onsite
Internet
Wi-fi gratuito