Hard Rock Hotel Riviera Maya - All Inclusive
US$ 359
/noite
Média para setembro
Selecione datas para ver preços e disponibilidade
US$ 359
/noite
Média para setembro
Preços médios mensais
Em Hard Rock Hotel Riviera Maya - All Inclusive, o preço por noite é, em média, US$ 354 no mês mais barato (junho) e US$ 595 no mês mais caro (janeiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 595 |
| fevereiro | US$ 506 |
| março | US$ 475 |
| abril | US$ 412 |
| maio | US$ 374 |
| junho | US$ 354 |
| julho | US$ 363 |
| agosto | US$ 365 |
| setembro | US$ 359 |
| outubro | US$ 373 |
| novembro | US$ 392 |
| dezembro | US$ 472 |
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set. · US$ 359
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Mais caro: janeiro (aprox. US$ 595)
Mais barato: junho (aprox. US$ 354)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão retemperante numa das 6 piscinas exteriores, aproveite para dar um salto até à praia privada. Wi-fi grátis, serviços de...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão retemperante numa das 6 piscinas exteriores, aproveite para dar um salto até à praia privada. Wi-fi grátis, serviços de concierge e serviço de baby-sitter (sobretaxa) são algumas das comodidades adicionais disponíveis neste alojamento.
Comodidades para negócios
As principais comodidades incluem um business center, Check-in rápido e registo de saída rápido. Planeia um evento em Puerto Aventuras? Este alojamento dispõe de um centro de conferências e de salas de reuniões, com uma área total de 6685 metros quadrados. O alojamento conta com transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa e há estacionamento com motorista grátis no local.
Restaurante
Peça uma bebida bem gelada no bar à beira da piscina ou num dos 9 bares/lounges ou 3 bares junto à piscina.
Quartos
Sinta-se em casa num dos 1264 quartos com ar condicionado e um televisor de ecrã plano. As unidades contam com uma varanda. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais via satélite. As casas de banho privativas com um polibã e uma banheira separados, estão equipadas com uma banheira de hidromassagem e um chuveiro fixo.
Localização
Em Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive ficará à beira-mar, a 10 minutos de carro de Marina de Puerto Aventuras e de Ecopark Kantun Chi. Este alojamento com tudo incluído está a 7,4 km (4,6 mi) de Cenote de Chac-Mool e a 12,4 km (7,7 mi) de Playa Xpu-ha.
O que há nas proximidades
Clube de Golfe Puerto Aventuras(1.4 milhas)
Marina de Puerto Aventuras(1.8 milhas)
Museu CEDAM(1.9 milhas)
Oasis Beach(2 milhas)
Bahia de Fatima(2 milhas)
Lagoa de Kantenah(2.6 milhas)
Cenote de Chac-Mool(3 milhas)
Ecopark Kantun Chi(4.8 milhas)
Cenote Cristalino(4.8 milhas)
Cenote Azul(5 milhas)
Caleta Chac-hal-al(5.1 milhas)
Cenote Jardim do Éden(5.5 milhas)
Cenote Chikinha(5.7 milhas)
Tajma Ha Cenote(7.6 milhas)
Playa Xpu-ha(7.7 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(23.5 milhas)
Aeroporto Internacional de Tulum (TQO)(55.7 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(47.2 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Localização
Km. 72 Carretera Cancun Tulum Puerto Aventuras, Puerto Aventuras, Estado de Quintana Roo, México
Clube de Golfe Puerto Aventuras (1.4 milhas)
Marina de Puerto Aventuras (1.8 milhas)
Museu CEDAM (1.9 milhas)
Oasis Beach (2 milhas)
Bahia de Fatima (2 milhas)
Lagoa de Kantenah (2.6 milhas)
Avaliações dos hóspedes
7.9
Bom
Com base em 1.004 avaliações verificadas
Quem se hospeda aqui?
Casal
39%
Família
55%
Grupos
5%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Hard Rock Hotel Riviera Maya - Tudo Incluído, os viajantes elogiam as piscinas adequadas para famílias, lagoas e entretenimento animado, além da simpatia e dedicação da equipe. As reclamações frequentes, no entanto, mencionam quartos desatualizados, problemas de manutenção (ar condicionado, vazamentos, mofo), longas esperas no jantar e a insistência na venda de planos de associação.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Hard Rock Hotel Riviera Maya - Tudo Incluído, os viajantes elogiam as piscinas adequadas para famílias, lagoas e entretenimento animado, além da simpatia e dedicação da equipe. As reclamações frequentes, no entanto, mencionam quartos desatualizados, problemas de manutenção (ar condicionado, vazamentos, mofo), longas esperas no jantar e a insistência na venda de planos de associação.
É comum que os hóspedes tenham dificuldades para encontrar espreguiçadeiras na piscina ou na praia, com relatos frequentes de áreas reservadas para membros. A experiência gastronômica é variada: alguns restaurantes especializados são elogiados, mas os buffets costumam ser medíocres e os sistemas de reserva e a disponibilidade frustram grupos maiores. As enseadas protegidas são calmas e ideais para crianças, embora alguns sintam falta de uma praia mais aberta; a localização é conveniente para visitar Xcaret e Tulum. Espere uma estadia animada e voltada para famílias, com muitas atividades, mas com manutenção irregular e alguns inconvenientes relacionados à lotação.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Resort grande com várias piscinas, lagoas calmas e um parque aquático popular, além de entretenimento diário. No entanto, as espreguiçadeiras são escassas e frequentemente reservadas para membros, e a manutenção contínua (elevadores quebrados, fechamentos, reformas) e interrupções ocasionais nas instalações são notadas.
Avaliações dos hóspedes relacionadas
6
Katie
2 de ago. de 2025
·
A estadia foi de 4 noites
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
4
Juliana
2 de jan. de 2026
·
A estadia foi de 1 noite
É praticamente impossível pegar uma cadeira na praia ou piscina Porque a grande maioria é reservada para membros de clube de fidelidade
É praticamente impossível pegar uma cadeira na praia ou piscina Porque a grande maioria é reservada para membros de clube de fidelidade
8
Cindy
16 de jun. de 2025
·
A estadia foi de 1 noite
Ambiente muy padre No me gustó elevadores descompuestos y llevando carriola
Ambiente muy padre No me gustó elevadores descompuestos y llevando carriola
8
Mary
15 de nov. de 2024
·
A estadia foi de 5 noites
The hotel shuttle was horrible. Upon arrival it took us 3 hours to get to the hotel bc they dropped off at other hotels. It should have taken 30 min max. We booked a private return upon departure. The elevator was broken in our building the entire stay. The front desk tried to move us but there was not an equivalent room available. The resort is massive. Be prepared to walk A LOT. the pool area was very nice tho i found some staff were not as friendly as others. Some were great. The resort grounds were beautiful but the maintenance on the buildings was lacking and trash items were not picked up quickly. (Empty wine bottle sat near stairs for 2 days). For the food, restaurant for dinner were excellent. Service was outstanding. The buffets were no where near as good. Food was absolutely cold every time we ate. The selection was ok. Breakfast served a lot of traditional food but unless you ordered from specialty area. It was cold. Our room was nice, kept clean, stocked. View was amazing. Space was also good. The hotel is doing some construction so hopefully some of the other issues get fixed too.
The hotel shuttle was horrible. Upon arrival it took us 3 hours to get to the hotel bc they dropped off at other hotels. It should have taken 30 min max. We booked a private return upon departure. The elevator was broken in our building the entire stay. The front desk tried to move us but there was not an equivalent room available. The resort is massive. Be prepared to walk A LOT. the pool area was very nice tho i found some staff were not as friendly as others. Some were great. The resort grounds were beautiful but the maintenance on the buildings was lacking and trash items were not picked up quickly. (Empty wine bottle sat near stairs for 2 days). For the food, restaurant for dinner were excellent. Service was outstanding. The buffets were no where near as good. Food was absolutely cold every time we ate. The selection was ok. Breakfast served a lot of traditional food but unless you ordered from specialty area. It was cold. Our room was nice, kept clean, stocked. View was amazing. Space was also good. The hotel is doing some construction so hopefully some of the other issues get fixed too.
8
jose
15 de ago. de 2025
·
A estadia foi de 5 noites
They had good night show and pool entertainment for the entire family.
They had good night show and pool entertainment for the entire family.
2
Julio
2 de jan. de 2026
·
A estadia foi de 1 noite
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
10
Nino
27 de mar. de 2023
·
A estadia foi de 7 noites
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
8
Sandra
1 de jan. de 2025
·
A estadia foi de 6 noites
The hallways during each night were very noisy. No staff was around to remind people to quiet down in the middle of the night. Frustrating. Also, before 8am, every poolside and beach chair had been claimed by towels. At other resorts, after one hour of no one showing up, towels were removed from chairs. Staff everywhere were exceeding friendly and helpful.
The hallways during each night were very noisy. No staff was around to remind people to quiet down in the middle of the night. Frustrating. Also, before 8am, every poolside and beach chair had been claimed by towels. At other resorts, after one hour of no one showing up, towels were removed from chairs. Staff everywhere were exceeding friendly and helpful.
6
Peter
11 de fev. de 2024
·
A estadia foi de 7 noites
Beach areas were fantastic. Unfortunately, the resort is quite dated to the point that a couple of buildings were so run down they were closed until they could be repaired.
Beach areas were fantastic. Unfortunately, the resort is quite dated to the point that a couple of buildings were so run down they were closed until they could be repaired.
8
Alexa
29 de mar. de 2024
·
A estadia foi de 4 noites
Excellent property for kids! Beaches are clean and safe. The coves kept out large waves so kids could still play & snorkel. Only frustration was the long lines to make reservations for every thing—restaurants, activities & beach chairs fill up very quickly!
Excellent property for kids! Beaches are clean and safe. The coves kept out large waves so kids could still play & snorkel. Only frustration was the long lines to make reservations for every thing—restaurants, activities & beach chairs fill up very quickly!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
As opiniões são mistas: muitos descrevem espaços limpos ou impecáveis, mas outros relatam odores de mofo, vazamentos, roupas de cama manchadas e a presença ocasional de pragas, juntamente com a limpeza irregular.
Avaliações dos hóspedes relacionadas
6
Alexander
7 de jan. de 2025
·
A estadia foi de 7 noites
Hade vi betalat halva vårt pris för vår vecka som vi vistades på hotellet hade de varit ganska bra. Men baserat på vad vi inte hörde för pengarna. Resturangerna va mediokra och faciliteterna hade passerat sitt bäst före datum. Rummen lukta både fukt och mögel. Enda som var bra va att de fanns mycket att göra för barn och att servicen var bra.
Hade vi betalat halva vårt pris för vår vecka som vi vistades på hotellet hade de varit ganska bra. Men baserat på vad vi inte hörde för pengarna. Resturangerna va mediokra och faciliteterna hade passerat sitt bäst före datum. Rummen lukta både fukt och mögel. Enda som var bra va att de fanns mycket att göra för barn och att servicen var bra.
10
Gabriela
23 de abr. de 2025
·
A estadia foi de 4 noites
Everything was spotless, and the staff were incredibly helpful. Super clean rooms with friendly, attentive staff.
Everything was spotless, and the staff were incredibly helpful. Super clean rooms with friendly, attentive staff.
6
Shannon
18 de nov. de 2025
·
A estadia foi de 7 noites
I had a great time at your facility, except when I walk into my room, I could smell the mold and my clothes end up getting mold on them while I was there and the other thing I did not like your excursion planner cause I did cancel with them and they still charge me so I’m having a huge problem with that situation so I will never visit your facility ever again because of that situation
I had a great time at your facility, except when I walk into my room, I could smell the mold and my clothes end up getting mold on them while I was there and the other thing I did not like your excursion planner cause I did cancel with them and they still charge me so I’m having a huge problem with that situation so I will never visit your facility ever again because of that situation
4
William
14 de abr. de 2025
·
A estadia foi de 10 noites
This resort is overall poorly maintained. Our room was the grand sky terrace with 2 bedrooms. We have a baby and a stroller, the elevator was closed. No problem, they moved us, the next room had no air conditioning, and the glass railing on the 4th floor balcony was broken. Wow. Moved us to a third room, this room was ok, except the door stop was missing, and the screw remained which I stepped on puncturing my foot. That is just the rooms, there is dozens of spots through the resort that are in a state of disrepair. My 7 daughter left a ring we had bought for her at the jewellery store on the table at the buffet. We went back within minutes and it was gone. Fairly positive the waiter pocketed it. I asked him to empty his pockets and he wouldn’t. The place was dirty and germ ridden. We all got food poisoning and my youngest daughter got hand foot and mouth disease. This is not a 5 star resort as advertised. It’s barely a 3. Not a good impression, not happy with value for money, and over all very disappointing. Will not be returning.
This resort is overall poorly maintained. Our room was the grand sky terrace with 2 bedrooms. We have a baby and a stroller, the elevator was closed. No problem, they moved us, the next room had no air conditioning, and the glass railing on the 4th floor balcony was broken. Wow. Moved us to a third room, this room was ok, except the door stop was missing, and the screw remained which I stepped on puncturing my foot. That is just the rooms, there is dozens of spots through the resort that are in a state of disrepair. My 7 daughter left a ring we had bought for her at the jewellery store on the table at the buffet. We went back within minutes and it was gone. Fairly positive the waiter pocketed it. I asked him to empty his pockets and he wouldn’t. The place was dirty and germ ridden. We all got food poisoning and my youngest daughter got hand foot and mouth disease. This is not a 5 star resort as advertised. It’s barely a 3. Not a good impression, not happy with value for money, and over all very disappointing. Will not be returning.
2
Stephanie
4 de jul. de 2024
·
A estadia foi de 5 noites
The room smelled musty and moly, chipped paint all over our terrace balcony, curling in bathroom was all cut open. We had to wait in line to make reservations everyday, not something someone wants to do on vacation. You had restaurants closed on certain days and your front desk staff is rude and unaccommodating. Worse resort I have ever been to will never come back nor will I ever recommend.
The room smelled musty and moly, chipped paint all over our terrace balcony, curling in bathroom was all cut open. We had to wait in line to make reservations everyday, not something someone wants to do on vacation. You had restaurants closed on certain days and your front desk staff is rude and unaccommodating. Worse resort I have ever been to will never come back nor will I ever recommend.
10
Ashley
26 de nov. de 2024
·
A estadia foi de 9 noites
After reading a few bad reviews I was a bit worried about the room conditions. But our room was great. AC worked really well and everything was clean and spotless. They are doing a lot of renovations and updating but you literally are never bothered by it. Staff are really great. And management takes guest safety very seriously. Zero tolerance for unsafe behaviour. We had an amazing time.
After reading a few bad reviews I was a bit worried about the room conditions. But our room was great. AC worked really well and everything was clean and spotless. They are doing a lot of renovations and updating but you literally are never bothered by it. Staff are really great. And management takes guest safety very seriously. Zero tolerance for unsafe behaviour. We had an amazing time.
2
Ivis
22 de jul. de 2024
·
A estadia foi de 3 noites
Dirty, Old, holes on the ceiling everywhere, leakage mold everywhere
Dirty, Old, holes on the ceiling everywhere, leakage mold everywhere
6
Soledad
6 de jan. de 2025
·
A estadia foi de 7 noites
Las habitaciones están ya un poco viejas y la limpieza deja mucho que desear. La primera vez que entramos habían uñas en la bañera y el inodoro tenía caca sin limpiar. No nos lo podíamos creer un hotel con ese precio y el mal servicio que nos daban. Mala comunicación para la cena de Navidad, que casi nos quedamos sin cena porque era con reserva a parte y tuvimos que pagar una botella por cara para que nos dieran mesa en un todo incluido… Y otro sin fin de problemas, que en un todo incluido de esa categoría no debería pasar. No obstante, el servicio de animación, la comida y la bebida, si estaban a la altura. A pesar de todos los problemas, finalmente lo pasamos bien.
Las habitaciones están ya un poco viejas y la limpieza deja mucho que desear. La primera vez que entramos habían uñas en la bañera y el inodoro tenía caca sin limpiar. No nos lo podíamos creer un hotel con ese precio y el mal servicio que nos daban. Mala comunicación para la cena de Navidad, que casi nos quedamos sin cena porque era con reserva a parte y tuvimos que pagar una botella por cara para que nos dieran mesa en un todo incluido… Y otro sin fin de problemas, que en un todo incluido de esa categoría no debería pasar. No obstante, el servicio de animación, la comida y la bebida, si estaban a la altura. A pesar de todos los problemas, finalmente lo pasamos bien.
8
Luis
18 de nov. de 2024
·
A estadia foi de 3 noites
Términos generales falta mantenimiento y la limpieza es superficial
Términos generales falta mantenimiento y la limpieza es superficial
4
Gurpreet Singh
14 de set. de 2025
·
A estadia foi de 3 noites
Room wasn’t cleaned even the switched room had blood stains on the sheet. Service was very average and food was okay
Room wasn’t cleaned even the switched room had blood stains on the sheet. Service was very average and food was okay
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são geralmente antigos e alguns parecem pequenos ou barulhentos; vários hóspedes mencionam ar condicionado fraco ou pouco confiável e sinais de desgaste. Outros apreciaram camas confortáveis ou vistas agradáveis em algumas unidades.
Avaliações dos hóspedes relacionadas
2
Maria
15 de jul. de 2025
·
A estadia foi de 4 noites
Rented two rooms side by side and they were both hot. One the floor in one room was humid from the warmth of the room and humidity. We called 4 times to have fixed we were there 4 days. Pool area had no towels at 4 pm. Once towels were out they out. Buffet food was soggy and cold. Not impressed. Been at less expensive hotels with 100% better everything. Will be disputing some $ back. It's crazy that they didn't even offer another room. Also did escape room. Zero air condition in there. Not fun.
Rented two rooms side by side and they were both hot. One the floor in one room was humid from the warmth of the room and humidity. We called 4 times to have fixed we were there 4 days. Pool area had no towels at 4 pm. Once towels were out they out. Buffet food was soggy and cold. Not impressed. Been at less expensive hotels with 100% better everything. Will be disputing some $ back. It's crazy that they didn't even offer another room. Also did escape room. Zero air condition in there. Not fun.
6
Katie
2 de ago. de 2025
·
A estadia foi de 4 noites
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
10
Elaf
10 de ago. de 2024
·
A estadia foi de 4 noites
Customer service was excellent. Variety of food options. Staff were friendly. The room was out dated
Customer service was excellent. Variety of food options. Staff were friendly. The room was out dated
4
Breanna Lanae
6 de ago. de 2024
·
A estadia foi de 3 noites
No AC the whole trip! Asked for additional fans in our room and none were provided.
No AC the whole trip! Asked for additional fans in our room and none were provided.
6
Heidi
31 de jan. de 2023
·
A estadia foi de 5 noites
The beach was nice, we were able to snorkel and see a lot of fish. The lagoon made it easy for kids to swim with no waves or rocks. The pool was nice as well. The music was fun along with the foam party. The buffet was not great. Not many dinner options unless you want the buffet. Zen was amazing so we did enjoy that. The room was pretty small and the elevator was not in service the entire time we were there. You can tell this property use to be really neat but it is showing its age. The shows were really good especially the Michael Jackson show. My kids loved it but me and my husband were a bit disappointed probably because it just seemed a little old and outdated.
The beach was nice, we were able to snorkel and see a lot of fish. The lagoon made it easy for kids to swim with no waves or rocks. The pool was nice as well. The music was fun along with the foam party. The buffet was not great. Not many dinner options unless you want the buffet. Zen was amazing so we did enjoy that. The room was pretty small and the elevator was not in service the entire time we were there. You can tell this property use to be really neat but it is showing its age. The shows were really good especially the Michael Jackson show. My kids loved it but me and my husband were a bit disappointed probably because it just seemed a little old and outdated.
10
Lauren
9 de mai. de 2025
·
A estadia foi de 8 noites
The Hard Rock Riviera Maya is the best place my family has ever vacationed at. If we could live there and never leave we totally would. Everything you need or want is at the resort. We have been to many islands and resorts and none have met the quality of this one. The staff is exceptional, and truly makes the experience as exceptional as it is. They they always happy to see you, serve you and help you, and it shows. The food at the buffet was wonderful. Zen restaurant was very good, we didn’t make it to many others as my kids are picky so we stuck to the buffet which never disappointed any of us. The kids club was wonderful, the kids had a blast. The waterpark was my kids favorite activity, it’s a good size, and was great for all ages (my kids are 1, 6, 9 and all enjoyed it). The rooms the AC is ice cold, they beds and pillows are very comfy, the maid service is exceptional. The Grand Rooftop terrace room we had was so great with the rooftop deck with whirlpool, highly recommend. The beach was beautiful and very relaxing and the pools clean. Lots of fun entertainment by the pool all day and amazing shows at night. We got to watch a tribute to Queen concert off our balcony and it was a wonderful experience. Make sure to ask for a beach or pool view room, and as long as they have one they will give it to you. Our view was amazing, and woke up to the sounds of waves crashing every day. If you are looking for an all inclusive family vacation, this is the place you want to be!
The Hard Rock Riviera Maya is the best place my family has ever vacationed at. If we could live there and never leave we totally would. Everything you need or want is at the resort. We have been to many islands and resorts and none have met the quality of this one. The staff is exceptional, and truly makes the experience as exceptional as it is. They they always happy to see you, serve you and help you, and it shows. The food at the buffet was wonderful. Zen restaurant was very good, we didn’t make it to many others as my kids are picky so we stuck to the buffet which never disappointed any of us. The kids club was wonderful, the kids had a blast. The waterpark was my kids favorite activity, it’s a good size, and was great for all ages (my kids are 1, 6, 9 and all enjoyed it). The rooms the AC is ice cold, they beds and pillows are very comfy, the maid service is exceptional. The Grand Rooftop terrace room we had was so great with the rooftop deck with whirlpool, highly recommend. The beach was beautiful and very relaxing and the pools clean. Lots of fun entertainment by the pool all day and amazing shows at night. We got to watch a tribute to Queen concert off our balcony and it was a wonderful experience. Make sure to ask for a beach or pool view room, and as long as they have one they will give it to you. Our view was amazing, and woke up to the sounds of waves crashing every day. If you are looking for an all inclusive family vacation, this is the place you want to be!
8
Dietra
21 de jun. de 2025
·
A estadia foi de 7 noites
Very large property with lots to do. The food is good but since it’s a large property wait times are a factor. Room on the family side are older and in need of renovation. Also would have been nice to have better communication about entertainment events.
Very large property with lots to do. The food is good but since it’s a large property wait times are a factor. Room on the family side are older and in need of renovation. Also would have been nice to have better communication about entertainment events.
10
ARCELIA
31 de mai. de 2023
·
A estadia foi de 5 noites
First time visiting Hard Rock and the level of attention and service is in a category of its own. My only complaint is when you get a double room they’d are only full size beds not even queen as they state. Also the check in could have been more pleasant. No hot hand towel and champagne just basic check in.
First time visiting Hard Rock and the level of attention and service is in a category of its own. My only complaint is when you get a double room they’d are only full size beds not even queen as they state. Also the check in could have been more pleasant. No hot hand towel and champagne just basic check in.
8
Harpreet
10 de jul. de 2022
·
A estadia foi de 8 noites
Started a bit rough, AC in room was broken, partial Oceanview was really non existent
Started a bit rough, AC in room was broken, partial Oceanview was really non existent
6
Daniel Lauren
17 de mar. de 2023
·
A estadia foi de 8 noites
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
O atendimento é inconsistente: muitas avaliações elogiam a simpatia e dedicação da equipe, mas outros citam suporte lento ou pouco prestativo na recepção, resolução inadequada de problemas e uma abordagem agressiva na venda de planos de associação que atrapalha a estadia.
Avaliações dos hóspedes relacionadas
10
Masumi
18 de set. de 2025
·
A estadia foi de 2 noites
Most enjoyable stay. Ivan was absolutely OUTSTANDING! He truly helped make our vacation unforgettable!
Most enjoyable stay. Ivan was absolutely OUTSTANDING! He truly helped make our vacation unforgettable!
8
Darwing
17 de mar. de 2024
·
A estadia foi de 4 noites
Todo estuvo bien, salvo el hecho que luego de hacer el check-in te envían donde el equipo Legendary que según te van a explicar todo sobre el hotel, los restaurantes, las actividades, pero lo que realmente hacen es invitarte a un desayuno con los vendedores del programa de fidelidad del hotel (no se si llamarlo así) y allí es donde comienza el acoso de estas personas que tratan de convencerte de afiliarte a un programa con el cual vas a gozar de descuentos garantizados en estadías en hoteles Hard Rock en todo el mundo. Para envolverte te dicen de entrada que tenés de cortesía un bolso (que nunca recibí), un tratamiento de spa (que tampoco canjeé), un día de alquiler de una cama balinesa a la orilla de la playa y luego te ofrecen hacer reservación en los restaurantes a la carta pero en medio de todo esto uno no sabe si es amabilidad o sólo la manera de llegarte para asistir a un desayuno privado con los vendedores del programa Legendary. En el desayuno el vendedor es de lo más amable, te cuenta aspectos personales de su vida para crear un vínculo y luego después de comer te hacen un recorrido por la habitación más lujosa del hotel para después pasar a otra sala donde sacan los precios. Comienzan con precios ridículos de 99,000 a 199,000 dólares la membresía y cuando uno les dice que en realidad no estás allí para comprar nada, ni que estas vacaciones no veniste con la idea de salir endeudados empiezan a bajar los precios hasta llegar a 12,000 dólares por la membresía. Estafa
Todo estuvo bien, salvo el hecho que luego de hacer el check-in te envían donde el equipo Legendary que según te van a explicar todo sobre el hotel, los restaurantes, las actividades, pero lo que realmente hacen es invitarte a un desayuno con los vendedores del programa de fidelidad del hotel (no se si llamarlo así) y allí es donde comienza el acoso de estas personas que tratan de convencerte de afiliarte a un programa con el cual vas a gozar de descuentos garantizados en estadías en hoteles Hard Rock en todo el mundo. Para envolverte te dicen de entrada que tenés de cortesía un bolso (que nunca recibí), un tratamiento de spa (que tampoco canjeé), un día de alquiler de una cama balinesa a la orilla de la playa y luego te ofrecen hacer reservación en los restaurantes a la carta pero en medio de todo esto uno no sabe si es amabilidad o sólo la manera de llegarte para asistir a un desayuno privado con los vendedores del programa Legendary. En el desayuno el vendedor es de lo más amable, te cuenta aspectos personales de su vida para crear un vínculo y luego después de comer te hacen un recorrido por la habitación más lujosa del hotel para después pasar a otra sala donde sacan los precios. Comienzan con precios ridículos de 99,000 a 199,000 dólares la membresía y cuando uno les dice que en realidad no estás allí para comprar nada, ni que estas vacaciones no veniste con la idea de salir endeudados empiezan a bajar los precios hasta llegar a 12,000 dólares por la membresía. Estafa
8
Mario
11 de set. de 2025
·
A estadia foi de 1 noite
El staff muy amable, solo mejoraria las ofertas ya que los creditos que se dan no se pueden gastar en todas las actividades.
El staff muy amable, solo mejoraria las ofertas ya que los creditos que se dan no se pueden gastar en todas las actividades.
4
Natalia
19 de abr. de 2025
·
A estadia foi de 3 noites
El check in fue terrible, me querían cobrar una tarifa más alta que la que había reservado, de $32 mil a $45 mil MXN. $13000 adicionales sin razón alguna. Tuve que reclamar y me tuvieron esperando casi 3 horas en recepción. Me tuve que comunicar a hoteles.com para que me ayudaran con la situación. Aún así, la supervisora de recepción, alejandra Jiménez, fue déspota e incomprensiva hacia mi situación. Lástima que esto haya sido así, el hotel está padre, pero realmente fue una situación innecesaria para nosotros que buscábamos tener unas vacaciones felices y sobre todo, en paz.
El check in fue terrible, me querían cobrar una tarifa más alta que la que había reservado, de $32 mil a $45 mil MXN. $13000 adicionales sin razón alguna. Tuve que reclamar y me tuvieron esperando casi 3 horas en recepción. Me tuve que comunicar a hoteles.com para que me ayudaran con la situación. Aún así, la supervisora de recepción, alejandra Jiménez, fue déspota e incomprensiva hacia mi situación. Lástima que esto haya sido así, el hotel está padre, pero realmente fue una situación innecesaria para nosotros que buscábamos tener unas vacaciones felices y sobre todo, en paz.
8
Ashley
31 de dez. de 2024
·
A estadia foi de 5 noites
We really enjoyed the Hard Rock. Staff is very friendly. They do try to sell you a lot of membership stuff and packages.
We really enjoyed the Hard Rock. Staff is very friendly. They do try to sell you a lot of membership stuff and packages.
10
Adrian
21 de set. de 2025
·
A estadia foi de 2 noites
Hicimos un viaje familiar para celebrar el Cumpleaños de 4 miembros de la familia y grito de independencia, nos hospedamos del 14 al 16; ahí se encontraban también una amiga de mi hermanita y su familia. La verdad es que a nosotros nos consintieron desde que llegamos. Un trato súper amable y todos muy serviciales. La comida y las bebidas todas siempre de calidad y variadas. Los restaurantes de especialidad excelentes! La vista de nuestra habitación fue magnífica. Solo pequeños detalles como que en nuestra habitación no dejaron las sales del baño para la tina y en la de mis hermanas si, a nosotros nos dejaron batas de baño y a ellas no, entre otras cosas que realmente son detalles. Ya estamos planeando nuestro regreso el próximo año. Quiero hacer mención especial por su trato y cordialidad pero sobre todo parara agradecerles infinitamente las atenciones: Al equipo de Pool Concierge: David Marco Demian Sara Bryan Salgado Aaron Erik Concierge Enrique A la Mesera Seli del área de Piscina siempre servicial en todo momento. Al chef Edwin del Restaurante Asiático que junto con el mesero Alex o “El tatuado” hicieron de nuestra cena inolvidable! Aunque en un inicio se les pasó por alto la mención que hicimos del motivo del viaje (4 cumpleaños) al final nos sorprendieron Enormemente! GRACIAS Muchas gracias a todos chidos! Sin duda están haciendo un gran trabajo!
Hicimos un viaje familiar para celebrar el Cumpleaños de 4 miembros de la familia y grito de independencia, nos hospedamos del 14 al 16; ahí se encontraban también una amiga de mi hermanita y su familia. La verdad es que a nosotros nos consintieron desde que llegamos. Un trato súper amable y todos muy serviciales. La comida y las bebidas todas siempre de calidad y variadas. Los restaurantes de especialidad excelentes! La vista de nuestra habitación fue magnífica. Solo pequeños detalles como que en nuestra habitación no dejaron las sales del baño para la tina y en la de mis hermanas si, a nosotros nos dejaron batas de baño y a ellas no, entre otras cosas que realmente son detalles. Ya estamos planeando nuestro regreso el próximo año. Quiero hacer mención especial por su trato y cordialidad pero sobre todo parara agradecerles infinitamente las atenciones: Al equipo de Pool Concierge: David Marco Demian Sara Bryan Salgado Aaron Erik Concierge Enrique A la Mesera Seli del área de Piscina siempre servicial en todo momento. Al chef Edwin del Restaurante Asiático que junto con el mesero Alex o “El tatuado” hicieron de nuestra cena inolvidable! Aunque en un inicio se les pasó por alto la mención que hicimos del motivo del viaje (4 cumpleaños) al final nos sorprendieron Enormemente! GRACIAS Muchas gracias a todos chidos! Sin duda están haciendo un gran trabajo!
4
Un Tal
23 de abr. de 2024
·
A estadia foi de 1 noite
Pésimo servicio , elevadores sin funcionar , mala organización , siempre estaba lleno para reservar cenas o comidas , personal grosero en barras, meseros en restaurantes con mala actitud.
Pésimo servicio , elevadores sin funcionar , mala organización , siempre estaba lleno para reservar cenas o comidas , personal grosero en barras, meseros en restaurantes con mala actitud.
10
Israel
24 de nov. de 2025
·
A estadia foi de 7 noites
Excelente servicio, todo el personal muy amable y atento
Excelente servicio, todo el personal muy amable y atento
2
Jose
8 de mar. de 2024
·
A estadia foi de 4 noites
Terrible stay. Overpriced for what is offered. Harassed every single second to go to a “breakfast” to be offered pre-paid vacation program. Restaurants have nothing to do with what they publish in their website, and once there, they prioritize reservations for “vacation club members”. Alcohol offering is of very low quality. Strongly advise not to book at this hotel.
Terrible stay. Overpriced for what is offered. Harassed every single second to go to a “breakfast” to be offered pre-paid vacation program. Restaurants have nothing to do with what they publish in their website, and once there, they prioritize reservations for “vacation club members”. Alcohol offering is of very low quality. Strongly advise not to book at this hotel.
2
Natalia
2 de jul. de 2025
·
A estadia foi de 7 noites
Our week-long stay at Hard Rock Hotel Riviera Maya was disappointing from start to finish. Check-in was delayed by over 90 minutes with no explanation. The first room had a strong musty odor, uncomfortable beds, a barely functional AC, and poor soundproofing through a thin connecting door. Basic necessities like towels and hand soap were missing. After one night, I requested a room change. The front desk manager, Joseph, was unhelpful and falsely claimed the hotel was sold out—despite staff confirming it was largely empty. We eventually accepted a move to a better (but still underwhelming) room after being denied a refund. Dining was no better. We waited over 90 minutes for a table at Toro Steakhouse, only to receive undercooked, cold, and incorrect meals. The buffet at Isla was the only decent option. Then, our room flooded during a storm. After calling for distance 5 times, room service finally came to clean the floor. While some staff were kind, the management was absent and unaccountable. This stay has soured our view of the Hard Rock brand and Mexico resorts in general. I’ll be filing a formal complaint. Avoid Hard Rock Hotel Riviera Maya. Go elsewhere — you’ll thank yourself.
Our week-long stay at Hard Rock Hotel Riviera Maya was disappointing from start to finish. Check-in was delayed by over 90 minutes with no explanation. The first room had a strong musty odor, uncomfortable beds, a barely functional AC, and poor soundproofing through a thin connecting door. Basic necessities like towels and hand soap were missing. After one night, I requested a room change. The front desk manager, Joseph, was unhelpful and falsely claimed the hotel was sold out—despite staff confirming it was largely empty. We eventually accepted a move to a better (but still underwhelming) room after being denied a refund. Dining was no better. We waited over 90 minutes for a table at Toro Steakhouse, only to receive undercooked, cold, and incorrect meals. The buffet at Isla was the only decent option. Then, our room flooded during a storm. After calling for distance 5 times, room service finally came to clean the floor. While some staff were kind, the management was absent and unaccountable. This stay has soured our view of the Hard Rock brand and Mexico resorts in general. I’ll be filing a formal complaint. Avoid Hard Rock Hotel Riviera Maya. Go elsewhere — you’ll thank yourself.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
As enseadas protegidas oferecem águas calmas e adequadas para banho, embora alguns sintam falta de uma praia acessível a pé. O resort é grande e alguns viajantes acharam conveniente para visitar Xcaret e Tulum.
Avaliações dos hóspedes relacionadas
10
Mayra
11 de mai. de 2025
·
A estadia foi de 4 noites
El hotel es muy grande, pero te transportan en carritos de golf, lo único malo es que si te toca en un edificio ubicado en medio, el carrito ya viene lleno y ya no hay espacio, por lo tanto tienes que caminar. La limpieza del lugar es muy buena, por ejemplo los baños de todas las áreas siempre están limpios y con los insumos correspondientes. La calidad de los alimentos es muy buena en todos los restaurantes. La playa es una caleta pero puedes nadar muy bien. El servicio y atención es muy bueno, todos son amables y en cualquier área que estés se acercan los meseros a ofrecerte algo. Y lo que más me gustó fue que hay música en vivo en varios espacios, tocan rock “antiguo” en inglés y los shows son espectaculares en especial el show de fuego y acrobacias en la alberca. En general lo recomiendo ampliamente y seguramente regresaré.
El hotel es muy grande, pero te transportan en carritos de golf, lo único malo es que si te toca en un edificio ubicado en medio, el carrito ya viene lleno y ya no hay espacio, por lo tanto tienes que caminar. La limpieza del lugar es muy buena, por ejemplo los baños de todas las áreas siempre están limpios y con los insumos correspondientes. La calidad de los alimentos es muy buena en todos los restaurantes. La playa es una caleta pero puedes nadar muy bien. El servicio y atención es muy bueno, todos son amables y en cualquier área que estés se acercan los meseros a ofrecerte algo. Y lo que más me gustó fue que hay música en vivo en varios espacios, tocan rock “antiguo” en inglés y los shows son espectaculares en especial el show de fuego y acrobacias en la alberca. En general lo recomiendo ampliamente y seguramente regresaré.
8
Maria Amelia
19 de mai. de 2024
·
A estadia foi de 5 noites
Si nos gustó…. Solo está lejos del aeropuerto
Si nos gustó…. Solo está lejos del aeropuerto
8
Hector
20 de jul. de 2025
·
A estadia foi de 3 noites
Gran variedad de bebidas, comidas muy regulares. Diversas actividades, buenos conciertos. Área de Solo Adultos muy cómoda. Traslado de los aeropuertos un poco caro.
Gran variedad de bebidas, comidas muy regulares. Diversas actividades, buenos conciertos. Área de Solo Adultos muy cómoda. Traslado de los aeropuertos un poco caro.
10
Katrina
22 de mar. de 2023
·
A estadia foi de 6 noites
We liked the wildlife on the property. Our kids enjoyed seeing the spider monkeys, iguanas and agoutis. The staff was very hard working across all elements: food, bar, pool, etc. The small beach inlet was excellent for easy snorkeling. The only drawback is there was no beach to walk along or past the property. We did miss that, but so many other parts of the resort - the restaurant choices & food quality, the pools, the shows - made up for this.
We liked the wildlife on the property. Our kids enjoyed seeing the spider monkeys, iguanas and agoutis. The staff was very hard working across all elements: food, bar, pool, etc. The small beach inlet was excellent for easy snorkeling. The only drawback is there was no beach to walk along or past the property. We did miss that, but so many other parts of the resort - the restaurant choices & food quality, the pools, the shows - made up for this.
10
Saurabh
18 de mai. de 2023
·
A estadia foi de 2 noites
It has beach next to the pool.
It has beach next to the pool.
8
John
18 de fev. de 2025
·
A estadia foi de 5 noites
It was a very big resort with many pools and restaurants. They tried to charge me for transportation even though I never agreed to use the resort's transportation. It made for a hassle at the very end of our trip.
It was a very big resort with many pools and restaurants. They tried to charge me for transportation even though I never agreed to use the resort's transportation. It made for a hassle at the very end of our trip.
10
Nino
27 de mar. de 2023
·
A estadia foi de 7 noites
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
Even though the resort itself was built in 1971, it was well-maintained and super clean. The beach was small but private with beautiful white sand and calm, blue water. The pools were fun and the water park was amazing!
8
Gerardo
25 de fev. de 2023
·
A estadia foi de 1 noite
need a bigger beach, to many people. to small beaches o caletas
need a bigger beach, to many people. to small beaches o caletas
6
Daniel Lauren
17 de mar. de 2023
·
A estadia foi de 8 noites
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
No real beach, rooms are very small, you can hear people in the halls seems like the doors are hollow core doors. Overall I think for the price I would pick a different resort like the fives oceanfront or dreams jade now etc. property is older and shows. We booked because of the waterpark but it wasn’t connected to the main pool area so that was a bummer.
10
IRENE
12 de mai. de 2023
·
A estadia foi de 3 noites
All the staff were extremely friendly, polite and professional. I highly recommend to stay here. It’s very close to some of the Xcaret parks and Tulum.
All the staff were extremely friendly, polite and professional. I highly recommend to stay here. It’s very close to some of the Xcaret parks and Tulum.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
A gastronomia é inconsistente: vários restaurantes especializados recebem muitos elogios, enquanto os buffets e a comida à beira da piscina costumam ser médios ou frios, e conseguir reservas ou mesa pode envolver longas filas ou disponibilidade limitada. Alguns hóspedes mencionam bebidas diluídas ou falta de estoque.
Avaliações dos hóspedes relacionadas
8
Neil Thomas
1 de abr. de 2024
·
A estadia foi de 6 noites
Overall we had a good time. Dinner reservations not so much. Being the first time to an all inclusive we didn’t know the process. Ask for a list of daily activities and events at check in. This resort you must wait on line to make dinner reservations in the lobby. Be there by 10 am the line forms quickly and they start taking reservations at 11 am.(they close out quickly). You only need reservations for Toro steak house, Zen and the dinner buffet show. Wait times for other restaurants could be 1-2 hours depending on what time you go. Breakfast is buffet style in all restaurants. Prepare for a 15-30 min wait time. Wait service wasn’t at times the best. The pool service was great the staff got you drinks without hesitation. The blue pool is more for teenagers and adults where the red pool is more suitable for younger kids. Wake up early to claim your spot. The Hard Rock Resort in Rivera Maya was overall a good and relaxing time. We now know what to expect when traveling to all-inclusive resorts.
Overall we had a good time. Dinner reservations not so much. Being the first time to an all inclusive we didn’t know the process. Ask for a list of daily activities and events at check in. This resort you must wait on line to make dinner reservations in the lobby. Be there by 10 am the line forms quickly and they start taking reservations at 11 am.(they close out quickly). You only need reservations for Toro steak house, Zen and the dinner buffet show. Wait times for other restaurants could be 1-2 hours depending on what time you go. Breakfast is buffet style in all restaurants. Prepare for a 15-30 min wait time. Wait service wasn’t at times the best. The pool service was great the staff got you drinks without hesitation. The blue pool is more for teenagers and adults where the red pool is more suitable for younger kids. Wake up early to claim your spot. The Hard Rock Resort in Rivera Maya was overall a good and relaxing time. We now know what to expect when traveling to all-inclusive resorts.
8
Gustavo
28 de abr. de 2025
·
A estadia foi de 4 noites
I like the quality of the food. I did not like the speed of the roomservice
I like the quality of the food. I did not like the speed of the roomservice
6
Thomas
12 de jul. de 2025
·
A estadia foi de 4 noites
Overall, nice property. Many of the workers go out of their way to be kind and helpful. The rooms are really, not what they should be and require some work. For example, no exhaust fans inside the bathrooms. Marketplace has a variety of food, but depending on when you come. TORO is certainly above average in every sense and there even salmon is excellent. However, the wait times at TORO are minimum 45 minutes to an hour and we were never able to get into FRIDA or CIAO because of wait times were one and a half hours plus. But overall, I would say it was an above average to good experience.
Overall, nice property. Many of the workers go out of their way to be kind and helpful. The rooms are really, not what they should be and require some work. For example, no exhaust fans inside the bathrooms. Marketplace has a variety of food, but depending on when you come. TORO is certainly above average in every sense and there even salmon is excellent. However, the wait times at TORO are minimum 45 minutes to an hour and we were never able to get into FRIDA or CIAO because of wait times were one and a half hours plus. But overall, I would say it was an above average to good experience.
6
Katie
2 de ago. de 2025
·
A estadia foi de 4 noites
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
We recently traveled with our four kids (5, 9, 12, 14) and in-laws, booking two Rock Royalty Suites on the Hacienda side. We've stayed at many all-inclusive resorts over the past 15+ years and had visited this one in 2018. We have realistic expectations and understand no resort is perfect—but this time fell short. The resort’s overall quality has declined. Our experience was *fine*, but we won’t return. Food: 3.5/5 *Toro, Ciao, Zen (Hibachi): 5/5 *Gallos: 4/5 *The Market: 3/5 *Poolside: 1/5 Very few gluten free options compared to other resorts we've stayed at. Room: 3/5 Our suite had hard mattresses, noise issues (thin walls), and visible wear (mold, broken tiles, stained curtains). Housekeeping was inconsistent—we had to request cleaning and towels, with long wait times. We were never informed of the resort credit or included massages. Service: *Restaurants: 5/5 — Excellent staff. *Poolside: 0/5 — Bars were often closed, staff rarely offered help, and lounge chairs were never available until our last day. Cleanliness: 3.5/5- again, I think due to understaffing. Spa: 4/5- Booked an 80 minute massage, it was also just "fine", nothing remarkable. Lagoons/Pools/Waterpark/Vibe City: 4/5 The kids enjoyed the pools and lagoons. They didn't spend much time at the waterpark as I expected, but it was extremely busy and there's very limited space. We've had better value and experiences elsewhere and were disappointed by the decline in both amenities and service.
8
Stefanie R
28 de fev. de 2023
·
A estadia foi de 7 noites
Overall, my family had a great time. The view from our room was gorgeous! We got to see all the wedding parties. The pool is right next to the beach making it very convenient to go back and forth and the water park is also very close. My kids loved being able to snorkel in the private beach area and schools of fish were everywhere! The pool games led by the entertainers were a lot of fun. We thought there could have been more water sport activities run by them. The shows at night were great, especially reverb and the circus. There was always something live to see, but we missed quite a few shows because almost every night we had problems with the restaurants. We could only make reservations at 2 places and it wasn’t until our 5th night that we were able to get our first reservation. We were consistently told the wait time would be an hour and a half whether we were just by ourselves as 4 people or with friends. Restaurants were closed repeatedly leaving us only two options outside of the buffet. We never even had a Mexican dinner because every time we went it was closed. We finally just ordered in one night! Once we were sat down, the service was usually very good, the staff works very hard, and the food was delicious, but it’s not the frustration we wanted every night.
Overall, my family had a great time. The view from our room was gorgeous! We got to see all the wedding parties. The pool is right next to the beach making it very convenient to go back and forth and the water park is also very close. My kids loved being able to snorkel in the private beach area and schools of fish were everywhere! The pool games led by the entertainers were a lot of fun. We thought there could have been more water sport activities run by them. The shows at night were great, especially reverb and the circus. There was always something live to see, but we missed quite a few shows because almost every night we had problems with the restaurants. We could only make reservations at 2 places and it wasn’t until our 5th night that we were able to get our first reservation. We were consistently told the wait time would be an hour and a half whether we were just by ourselves as 4 people or with friends. Restaurants were closed repeatedly leaving us only two options outside of the buffet. We never even had a Mexican dinner because every time we went it was closed. We finally just ordered in one night! Once we were sat down, the service was usually very good, the staff works very hard, and the food was delicious, but it’s not the frustration we wanted every night.
10
Vijaykumar
9 de abr. de 2023
·
A estadia foi de 4 noites
The drinks were quite watered down, other than that the rooms were dated to some degree with some wood chipping. Most pool side restaurants closed at 5 which was early, we thought.
The drinks were quite watered down, other than that the rooms were dated to some degree with some wood chipping. Most pool side restaurants closed at 5 which was early, we thought.
4
Verenice
17 de jun. de 2024
·
A estadia foi de 2 noites
The club is not open Sunday-Wednesday even though it’s adults only resort. Dining was very limited. Most places were reserved ahead of time which I felt was unfair since it’s an all inclusive. Not many restaurants to eat, food was very average.
The club is not open Sunday-Wednesday even though it’s adults only resort. Dining was very limited. Most places were reserved ahead of time which I felt was unfair since it’s an all inclusive. Not many restaurants to eat, food was very average.
10
Johndrett Diaz
11 de ago. de 2025
·
A estadia foi de 7 noites
Unique customer service. Didn't like the food at "The Market" buffet that much.
Unique customer service. Didn't like the food at "The Market" buffet that much.
8
Charla
14 de mar. de 2025
·
A estadia foi de 7 noites
Beautiful resort, however they do not make dinner reservations so you must leave the pool at three to change and get ready to stand in line for two hours hoping you may get in to a restaurant. We maximized the pool instead until close with our kids and then accepted the buffet each night as we had no other choices. Resort/experience was 4-5 Star Food/Drinks were 2.5-3 Star
Beautiful resort, however they do not make dinner reservations so you must leave the pool at three to change and get ready to stand in line for two hours hoping you may get in to a restaurant. We maximized the pool instead until close with our kids and then accepted the buffet each night as we had no other choices. Resort/experience was 4-5 Star Food/Drinks were 2.5-3 Star
4
Albert
27 de ago. de 2025
·
A estadia foi de 6 noites
Food was horrible except for the French restaurant. Liquor was watered down. Most rooms had broken bathroom and closet doors and Bed sheets were stained. Ugh, I could go on and on!
Food was horrible except for the French restaurant. Liquor was watered down. Most rooms had broken bathroom and closet doors and Bed sheets were stained. Ugh, I could go on and on!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
8
pedro
há 3 semanas
·
A estadia foi de 7 noites
O hotel em si é excelente (estrutura ótima, boas piscinas, contato com o mar em área privada, quarto de bom tamanho e confortável). Viajei com um bebê de 6 meses e o staff foi muito prestativo (principalmente nos restaurantes para cozinhar comida sem sal) O chuveiro poderia ter uma pressão melhor (porém os prédios não são altos) Retiro uma estrela por múltiplos problemas no check in: - após uma viagem de 24 horas, o check in foi extremamente demorado. O sistema era lento, os dados de todos hóspedes eram coletados, ao mesmo tempo que um funcionário do hotel fazia uma apresentação do hotel (e também oferecia descontos em passeios em troca de participar de um café da manhã com funcionários) - viajei com minha mãe e minha sogra, ambas idosas. Acabamos sendo colocados em prédios distantes dos outros - embora a reserva tenha sido feita no mesmo momento, os funcionários disseram que não tinham como saber que a reserva era para a mesma família (algo estranho na minha opinião). Após a solicitação de ficarmos próximos por motivos de segurança, minha mãe ficou no quarto em frente ao nosso, porém minha sogra de 76 anos ficou muito distante (em um quarto no segundo andar, sem acesso fácil a elevador, longe dos nossos, onde ela facilmente poderia se perder). A situação foi resolvida apenas após conseguirmos falar com outro atendente no setor de check in (e se conseguiu um quarto no mesmo corredor em que estávamos). O tempo levado para resolução de tudo isso foi mais de 2 horas
O hotel em si é excelente (estrutura ótima, boas piscinas, contato com o mar em área privada, quarto de bom tamanho e confortável). Viajei com um bebê de 6 meses e o staff foi muito prestativo (principalmente nos restaurantes para cozinhar comida sem sal) O chuveiro poderia ter uma pressão melhor (porém os prédios não são altos) Retiro uma estrela por múltiplos problemas no check in: - após uma viagem de 24 horas, o check in foi extremamente demorado. O sistema era lento, os dados de todos hóspedes eram coletados, ao mesmo tempo que um funcionário do hotel fazia uma apresentação do hotel (e também oferecia descontos em passeios em troca de participar de um café da manhã com funcionários) - viajei com minha mãe e minha sogra, ambas idosas. Acabamos sendo colocados em prédios distantes dos outros - embora a reserva tenha sido feita no mesmo momento, os funcionários disseram que não tinham como saber que a reserva era para a mesma família (algo estranho na minha opinião). Após a solicitação de ficarmos próximos por motivos de segurança, minha mãe ficou no quarto em frente ao nosso, porém minha sogra de 76 anos ficou muito distante (em um quarto no segundo andar, sem acesso fácil a elevador, longe dos nossos, onde ela facilmente poderia se perder). A situação foi resolvida apenas após conseguirmos falar com outro atendente no setor de check in (e se conseguiu um quarto no mesmo corredor em que estávamos). O tempo levado para resolução de tudo isso foi mais de 2 horas
6
Jaime
1 de abr. de 2026
·
A estadia foi de 4 noites
Quartos limpos, apesar da mobilia velha. Comida razoavel, drinks péssimos…. No quesito de bebidas, o pior resort que ja fui!
Quartos limpos, apesar da mobilia velha. Comida razoavel, drinks péssimos…. No quesito de bebidas, o pior resort que ja fui!
2
Julio
2 de jan. de 2026
·
A estadia foi de 1 noite
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
4
Juliana
2 de jan. de 2026
·
A estadia foi de 1 noite
É praticamente impossível pegar uma cadeira na praia ou piscina Porque a grande maioria é reservada para membros de clube de fidelidade
É praticamente impossível pegar uma cadeira na praia ou piscina Porque a grande maioria é reservada para membros de clube de fidelidade
10
Marcos P
1 de jan. de 2026
·
A estadia foi de 1 noite
Quarto excelente e equipe muito gentil
Quarto excelente e equipe muito gentil
Políticas da propriedade
Check-in
Check-out
De 15:00 a 05:30
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Considering this hotel for your Puerto Aventuras trip?
Como são normalmente as tarifas das acomodações no Hard Rock Hotel Riviera Maya - All Inclusive em Puerto Aventuras?
Nos próximos 60–90 dias, as tarifas das acomodações no Hard Rock Hotel Riviera Maya - All Inclusive em Puerto Aventuras costumam ficar em torno de US$ 396 por noite para dois hóspedes, com ofertas a partir de US$ 360 e tarifas de pico de até US$ 521.
Qual é a altura menos concorrida para visitar o Hard Rock Hotel Riviera Maya - All Inclusive em Puerto Aventuras?
Março é o mês menos concorrido para visitar o Hard Rock Hotel Riviera Maya - All Inclusive em Puerto Aventuras, enquanto agosto regista a maior procura; planeie a sua viagem no início do outono para menos multidões e maior disponibilidade.
Qual é o mês com as tarifas de acomodação mais baixas no Hard Rock Hotel Riviera Maya - All Inclusive em Puerto Aventuras?
Setembro é o mês mais barato para ficar no Hard Rock Hotel Riviera Maya - All Inclusive em Puerto Aventuras, com uma média de US$ 402 por noite; janeiro é o mais caro, com US$ 683. Março é o mês menos concorrido, o que difere do mês mais barato.
Quais atrações nas proximidades e que tipo de viajantes são adequados ao Hard Rock Hotel Riviera Maya - All Inclusive em Puerto Aventuras?
O Hard Rock Hotel Riviera Maya - All Inclusive em Puerto Aventuras está localizado em Quintana Roo, perto do Puerto Aventuras Marina e do Puerto Aventuras Golf Club, com fácil acesso ao Cenote Cristalino e à Praia Xpu-ha. O resort é adequado para famílias e casais, oferecendo praia, golfe e comodidades de spa.
Como é que o preço por noite em Hard Rock Hotel Riviera Maya - All Inclusive em Puerto Aventuras se compara com as últimas semanas?
O preço atual no Hard Rock Hotel Riviera Maya - All Inclusive em Puerto Aventuras é US$ 335 por noite para dois hóspedes, o que é baixo para este hotel: cerca de 15% abaixo da sua média US$ 401 nos últimos 60 dias. A maioria das noites nesse período situou-se entre US$ 365 e US$ 539.
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-16: 332.1792242553711USD
- 2026-09-17: 347.583874727478USD
- 2026-09-18: 397.6300768688965USD
- 2026-09-19: 397.6300768688965USD
- 2026-09-20: 326.64446599853517USD
- 2026-09-21: 332.1792242553711USD
- 2026-09-22: 307.1466628665161USD
- 2026-09-23: 332.1792242553711USD
- 2026-09-24: 320.32787627349853USD
- 2026-09-25: 362.9196974505615USD
- 2026-09-26: 362.9196974505615USD
- 2026-09-27: 332.1792242553711USD
- 2026-09-28: 332.76548419281005USD
- 2026-09-29: 332.1792242553711USD
- 2026-09-30: 332.1792242553711USD
- 2026-10-01: 362.9196974505615USD
- 2026-10-02: 387.40660307708737USD
- 2026-10-03: 413.67509120513915USD
- 2026-10-04: 368.87819402404784USD
- 2026-10-05: 361.93610415100096USD
- 2026-10-06: 362.5779718734741USD
- 2026-10-07: 361.93610415100096USD
- 2026-10-08: 377.7945351330566USD
- 2026-10-09: 410.11664761779787USD
- 2026-10-10: 416.467791111145USD
- 2026-10-11: 382.75520421295164USD
- 2026-10-12: 362.5779718734741USD
- 2026-10-13: 327.0246273968506USD
- 2026-10-14: 361.93610415100096USD
- 2026-10-15: 377.7945351330566USD
- 2026-10-16: 453.84416162719725USD
- 2026-10-17: 419.62963577880856USD
- 2026-10-18: 361.93610415100096USD
- 2026-10-19: 354.9868796942139USD
- 2026-10-20: 355.6141285147095USD
- 2026-10-21: 354.9868796942139USD
- 2026-10-22: 397.6300768688965USD
- 2026-10-23: 511.3404779721069USD
- 2026-10-24: 537.4395547097778USD
- 2026-10-25: 412.23897643981934USD
- 2026-10-26: 362.5779718734741USD
- 2026-10-27: 382.75520421295164USD
- 2026-10-28: 361.93610415100096USD
- 2026-10-29: 393.3640154736328USD
- 2026-10-30: 457.93626508361814USD
- 2026-10-31: 533.0115662423706USD
- 2026-11-01: 384.73484136016845USD
- 2026-11-02: 400.6021905718994USD
- 2026-11-03: 368.87819402404784USD
- 2026-11-04: 375.820248923645USD
- 2026-11-05: 398.3311196682739USD
- 2026-11-06: 411.9799280978393USD
- 2026-11-07: 427.4831687246704USD
- 2026-11-08: 376.4758961853027USD
- 2026-11-09: 368.87819402404784USD
- 2026-11-10: 369.52198528625485USD
- 2026-11-11: 397.6300768688965USD
- 2026-11-12: 505.7241266571045USD
- 2026-11-13: 419.62963577880856USD
- 2026-11-14: 419.62963577880856USD
- 2026-11-15: 369.52198528625485USD
- 2026-11-16: 369.52198528625485USD
Este alojamento disponibiliza transporte a partir do aeroporto. Forneça ao alojamento informações sobre a sua chegada antes de viajar, através dos dados de contacto que poderá encontrar na sua confirmação de reserva. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- É possível efetuar transações sem numerário
- O alojamento dispõe do seguinte elemento de segurança: detetor de fumo.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Nota: as normas culturais e as políticas aplicáveis aos clientes poderão variar consoante o país e o alojamento. As políticas apresentadas são fornecidas pelo alojamento.
- Terá de efetuar uma reserva se quiser jogar golfe, desfrutar de massagens ou aceder a tratamentos de spa. As reservas podem ser efetuadas contactando Este alojamento antes da chegada, de acordo com as informações na confirmação de reserva.
- Apenas é permitido o acesso aos quartos a clientes registados.
- O alojamento dispõe de quartos contíguos/comunicantes, sujeitos a disponibilidade. Contacte diretamente o alojamento através do número de telefone incluído na confirmação de reserva.
- O alojamento aceita animais de estimação apenas em quartos específicos e aplica outras restrições aos mesmos (haverá lugar a custos adicionais, devidamente discriminados na secção "Taxas"). Os clientes deverão contactar diretamente o alojamento no sentido de organizar a estadia dos seus animais de estimação, utilizando para tal as informações de contacto que constam na sua confirmação de reserva.
- Disponibilização de opções de pagamento sem numerário em todas as transações.
- O alojamento disponibiliza check-in sem contacto e check-out sem contacto.
- Tarifa de transporte (aeroporto): 68 USD por pessoa (ida e volta)
- Estadia de animais de estimação: 150 USD por animal, por estadia
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
Cortesias mais populares
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Serviços
Centro de negócios
Balcão de turismo
Babysitting/Serviço para crianças
Serviços de limpeza
Instalações para banquetes
Cofre
Caixa ATM/Multibanco
Aluguer de bicicletas
Depósito de bagagem
Check-in/check-out expresso
24-Hour Front Desk
Concierge Services
Atividades
Piscina
Campos de ténis
Praia privada
Jardim
Praia (na proximidade)
Karaoke
Canoagem
Piscina para crianças
Piscina exterior
Evening Entertainment
Mobiliário de exterior
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Water Park
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Sauna
Banheira de hidromassagem/Jacúzi
Massagem
Spa/Health club
Cabeleireiro/Salão de beleza
Tratamentos corporais
Tratamentos de beleza
Clube para crianças
Bar junto à piscina
Quarto para pessoas com alergia
Sala familiar
Beach Sun Loungers
Snack Bar/Deli
Estacionamento
Estacionamento
Serviço de transporte ao aeroporto
Serviço de estacionamento
Estacionamento gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito