El Dorado Casitas Royale, All & More Inclusive - Adults Only
518 US$
/nat
Gennemsnit for november
Priser på El Dorado Casitas Royale, All & More Inclusive - Adults Only
Vælg datoer for at se priser og tilgængelighed
518 US$
/nat
Gennemsnit for november
Gennemsnitlige månedlige priser
På El Dorado Casitas Royale, All & More Inclusive - Adults Only ligger prisen pr. nat i gennemsnit på 333 US$ i den billigste måned (august) og 695 US$ i den dyreste måned (februar), baseret på de seneste 12 måneder.
| Måned | Gennemsnitlig pris |
|---|---|
| januar | 537 US$ |
| februar | 695 US$ |
| marts | 600 US$ |
| april | 475 US$ |
| maj | 491 US$ |
| juni | 379 US$ |
| juli | 343 US$ |
| august | 333 US$ |
| september | 342 US$ |
| oktober | 466 US$ |
| november | 518 US$ |
| december | 496 US$ |
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nov. · 518 US$
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Dyrest: februar (ca. 695 US$)
Billigst: august (ca. 333 US$)
Om dette overnatningssted
Der tilbydes fuld spaservice, hvor du kan slappe af og nyde massage, kropsbehandlinger samt ansigtsbehandlinger. Efter en dukkert i en af de 14 udendørs swimmingpools, kan du tilbringe resten af dagen på den private strand.
Faciliteter
Der tilbydes fuld spaservice, hvor du kan slappe af og nyde massage, kropsbehandlinger samt ansigtsbehandlinger. Efter en dukkert i en af de 14 udendørs swimmingpools, kan du tilbringe resten af dagen på den private strand.
Forretningsfaciliteter
Gæsterne har blandt andet adgang til gratis internetforbindelse via kabel og en døgnåben reception. Lufthavnstransport tur-retur er til rådighed mod et tillægsgebyr (døgnet rundt), og gratis parkeringsservice findes desuden på stedet.
Spisning
Snup en bid mad på en af 4 restauranter på dette hotel. Du kan også blive på værelset og nyde godt af roomservice (i et begrænset antal timer) eller hente en snack på stedets kaffebar/café. Besøg en af stedets 2 barer/lounger, 2 strandbarer eller 3 barer ved poolen, og nyd en forfriskende drink. Gratis morgenmadsbuffet serveres dagligt fra kl. 07.00 til kl. 11.00.
Værelser
Føl dig hjemme i et af de 203 aircondition-afkølede værelser, der indeholder indendørs private boblebade og smart-tv. Med gratis internetforbindelse via kabel og Wi-Fi kan du altid komme på nettet, og kabelkanaler sørger for underholdningen. Faciliteter inkluderer telefoner samt pengeskabe og skriveborde.
Lokation
El Dorado Casitas Royale, All & More Inclusive - Adults Only i Playa del Carmen ligger kun 10 minutters kørsel fra Playa Paraiso Golfbane og Dr. Alfredo Barrera Marins botaniske have. Dette hotel med alt inklusive ligger 5,9 km fra Nicklaus Design Golf Course og 7,1 km fra Paradise strand.
I nærheden
Playa Paraiso Golfbane(3 mil)
Cirque du Soleil Boutique at Vidanta Riviera Maya(3.4 mil)
Nicklaus Design Golf Course(3.6 mil)
Paradise strand(4.4 mil)
Dr. Alfredo Barrera Marins botaniske have(4.4 mil)
Esperanza Helligdom og Tidskapsel(4.4 mil)
Monumento Ruta de los Cenotes(5.6 mil)
Maroma Beach(6.4 mil)
Jungle Spa(6.8 mil)
Puerto Morelos Bytorv(7 mil)
San Jose Katolske Kirke(7 mil)
Ojo de Agua Strand(7 mil)
Det Skæve Fyr(7 mil)
Puerto Morelos Kunstneres Kooperativ(7.1 mil)
Arrecife de Puerto Morelos Nationalpark(8.7 mil)
Cancun, Quintana Roo (CUN-Cancun Intl.)(20.2 mil)
Cozumel, Quintana Roo (CZM-Cozumel International)(35.7 mil)
Transport til/Fra lufthavn
Restaurant
Swimmingpool
Ikkerygerværelser
Roomservice
Turistservice
Lokation
Km 45, Carretera Cancun - Tulum, Riviera Maya
Playa Paraiso Golfbane (3 mil)
Cirque du Soleil Boutique at Vidanta Riviera Maya (3.4 mil)
Nicklaus Design Golf Course (3.6 mil)
Paradise strand (4.4 mil)
Dr. Alfredo Barrera Marins botaniske have (4.4 mil)
Esperanza Helligdom og Tidskapsel (4.4 mil)
Værelsesmuligheder
4
Deluxe-værelse (ROYAL RETREAT PRIVATE POOL SUITE)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
KlimaanlægWi-Fi (Gratis)Separat badekar og brusebadIndendørs privat spabadPrivat spabad
6
SWIM UP CASITA SUITE
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
667 ft²
KlimaanlægWi-Fi (Gratis)Separat badekar og brusebadIndendørs privat spabadPrivat spabad
6
PRIVATE POOL CASITA SUITE
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
836 ft²
KlimaanlægWi-Fi (Gratis)Separat badekar og brusebadIndendørs privat spabadPrivat spabad
4
BEACHFRONT CASITA SUITE
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
708 ft²
KlimaanlægWi-Fi (Gratis)Separat badekar og brusebadIndendørs privat spabadPrivat spabad
6
Suite (CASITA - MORE INCLUSIVE)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
708 ft²
KlimaanlægWi-Fi (Gratis)Separat badekar og brusebadIndendørs privat spabadPrivat spabad
5
Deluxe-værelse (ROYAL RETREAT SWIM UP SUITE)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
KlimaanlægWi-Fi (Gratis)Separat badekar og brusebadIndendørs privat spabadPrivat spabad
5
HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
836 ft²
KlimaanlægWi-Fi (Gratis)Separat badekar og brusebadIndendørs privat spabadPrivat spabad
Gæsteanmeldelser af El Dorado Casitas Royale, All & More Inclusive - Adults Only
8.4
Meget god
Baseret på 197 verificerede anmeldelser
Hvem overnatter her?
Business
1%
Par
84%
Familie
5%
Gruppe
7%
Solorejsende
1%
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
På El Dorado Casitas Royale, All & More Inclusive - Adults Only roser rejsende ofte de smukke, store omgivelser og det konsekvent venlige personale, samtidig med at de bemærker blandede oplevelser med værelsesvedligeholdelse og ledelsens reaktionsevne i et ellers afslappende, faciliteter-drevet ophold kun for voksne.
Læs mereVar dette nyttigt?
Hvad siger gæsterne
På El Dorado Casitas Royale, All & More Inclusive - Adults Only roser rejsende ofte de smukke, store omgivelser og det konsekvent venlige personale, samtidig med at de bemærker blandede oplevelser med værelsesvedligeholdelse og ledelsens reaktionsevne i et ellers afslappende, faciliteter-drevet ophold kun for voksne.
Madens kvalitet anses bredt for at være god til fremragende, men reservationer til middag via appen og pålideligheden af roomservice er tilbagevendende problemer. Stranden er naturskøn, men ofte ikke egnet til svømning på grund af sten, tang og bølgebrydere, hvor nogle gæster benytter de inkluderede shuttler til Maroma Beach i stedet. Forvent et ophold på et resort med mange faciliteter, men med lejlighedsvise problemer med service og vedligeholdelse.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Faciliteter
Flere pools (inklusive rolige Casitas pools og en saltvandspool ved havet), et velrenommeret spa og inkluderede aktiviteter/transport såsom katamaran snorkling og shuttler til Maroma Beach er fremtrædende. Golfvogns-shuttler hjælper med afstandene, men kan være langsomme eller utilgængelige til tider.
Relaterede gæsteanmeldelser
10
Dante
28. feb. 2025
·
Overnattede 4 nætter
The staff at El Dorado is amazing, everyone is friendly and attentive. Really enjoyed the 3 pools, main one at El Dorado was lively, lots of activities. 2nd was at the casitas was relaxing, more quiet without the loudness & the one at generations was beautiful & huge. More like a Vegas resort. Would definitely go back to this resort.
The staff at El Dorado is amazing, everyone is friendly and attentive. Really enjoyed the 3 pools, main one at El Dorado was lively, lots of activities. 2nd was at the casitas was relaxing, more quiet without the loudness & the one at generations was beautiful & huge. More like a Vegas resort. Would definitely go back to this resort.
8
Michelle
13. feb. 2024
·
Overnattede 4 nætter
I loved the staff, everyone was so nice. The property was stunning and well kept. However, the management of the property needs attention.I ordered room service and never recieced it, twice , even after calling to confirm that it was still coming it never came. Prepare to do alot of walking even though there are alot of golf carts around...most of them are speeding around the property narrowly avoiding running over the guest...not giving rides.
I loved the staff, everyone was so nice. The property was stunning and well kept. However, the management of the property needs attention.I ordered room service and never recieced it, twice , even after calling to confirm that it was still coming it never came. Prepare to do alot of walking even though there are alot of golf carts around...most of them are speeding around the property narrowly avoiding running over the guest...not giving rides.
8
David
29. dec. 2024
·
Overnattede 7 nætter
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
10
Glenn
2. okt. 2025
·
Overnattede 3 nætter
Spa was great
Spa was great
10
Brian
1. nov. 2024
·
Overnattede 4 nætter
We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience. One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience. One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
8
Melissa
5. aug. 2025
·
Overnattede 3 nætter
I absolutely loved my stay at casitas. The property is huge and peaceful.
I absolutely loved my stay at casitas. The property is huge and peaceful.
10
John
2. sep. 2024
·
Overnattede 3 nætter
This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
10
Cassie
24. maj 2025
·
Overnattede 5 nætter
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
10
WILLIAM
10. aug. 2024
·
Overnattede 5 nætter
I loved the Casita concept. Each group was like a small village with it's own pool with swim up bar and it's own personal concierge to aid you with reservations to excursions. The property is quite large but they have a great system of large golf cart shuttles running every 10 to 15 minutes to take you anywhere you need. The staff was extremely pleasant and helpful. We will be back.
I loved the Casita concept. Each group was like a small village with it's own pool with swim up bar and it's own personal concierge to aid you with reservations to excursions. The property is quite large but they have a great system of large golf cart shuttles running every 10 to 15 minutes to take you anywhere you need. The staff was extremely pleasant and helpful. We will be back.
10
Jessica Ann
9. jul. 2025
·
Overnattede 3 nætter
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rengøring
Mange gæster beskriver værelser og omgivelser som rene og velholdte, men rengøringen kan være inkonsekvent med lejlighedsvise oversete rengøringer, ufyldte håndklæder/snacks og isoleret affald eller problemer relateret til aldring.
Relaterede gæsteanmeldelser
8
Brad
20. okt. 2024
·
Overnattede 4 nætter
This was our 18th trip to a Mexico all-inclusive resort. We can say by far one of the nicest resorts we have stayed at. The food was fabulous with the service and staff being outstanding. But unfortunately, hotel management decided to do construction on the room next to ours on our last full day at the resort. Sad part for us it was our 32nd wedding anniversary. Construction started in the morning and continued throughout the day. Our outdoor space was basically under construction with workers doing heavy demo all day then running chainsaws only feet from our porch. We had debris falling into our space and swim-out pool making them both unusable the entire day. We expressed our disappointment with the lobby staff and were assured management would be notified. We also expressed our disappointment in the resort app chat section and were assured they were sorry. We left the room for a few hours for lunch and when we came back our entire porch was covered in debris and there were electrical wires in our swim-out pool making the entire area unsafe. We again spoke with multiple staff members about the issue and even our safety concerns and we only got automated messages saying they were sorry they did not meet their own standards. The cleaning staff was scared to even go on the back porch, and we ended up calling maintenance ourselves to get the exposed wires out of the pool. We never got any acknowledgement from management of our concerns.
This was our 18th trip to a Mexico all-inclusive resort. We can say by far one of the nicest resorts we have stayed at. The food was fabulous with the service and staff being outstanding. But unfortunately, hotel management decided to do construction on the room next to ours on our last full day at the resort. Sad part for us it was our 32nd wedding anniversary. Construction started in the morning and continued throughout the day. Our outdoor space was basically under construction with workers doing heavy demo all day then running chainsaws only feet from our porch. We had debris falling into our space and swim-out pool making them both unusable the entire day. We expressed our disappointment with the lobby staff and were assured management would be notified. We also expressed our disappointment in the resort app chat section and were assured they were sorry. We left the room for a few hours for lunch and when we came back our entire porch was covered in debris and there were electrical wires in our swim-out pool making the entire area unsafe. We again spoke with multiple staff members about the issue and even our safety concerns and we only got automated messages saying they were sorry they did not meet their own standards. The cleaning staff was scared to even go on the back porch, and we ended up calling maintenance ourselves to get the exposed wires out of the pool. We never got any acknowledgement from management of our concerns.
10
Richard Adair
5. feb. 2024
·
Overnattede 7 nætter
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
10
Christine
22. nov. 2025
·
Overnattede 3 nætter
Clean rooms, staff was attentive and friendly, we had a wonderful time.
Clean rooms, staff was attentive and friendly, we had a wonderful time.
10
CHRISTIAN
28. jul. 2024
·
Overnattede 6 nætter
The staff was wonderful and did everything they could to meet your needs and expectations. The property and grounds were well maintained. The food was better than average for an all-inclusive resort. It was a very relaxing, peaceful, and tranquil vacation. I would definitely return again.
The staff was wonderful and did everything they could to meet your needs and expectations. The property and grounds were well maintained. The food was better than average for an all-inclusive resort. It was a very relaxing, peaceful, and tranquil vacation. I would definitely return again.
2
Codi
15. sep. 2025
·
Overnattede 7 nætter
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
8
Cheryl
10. apr. 2024
·
Overnattede 6 nætter
The property is beautiful. It’s very large and spread out. There are 3 large sections. One section accommodates people with children under 18. Another is all casitas, adults only, larger rooms, each section of casitas with its own pool and swim up bar. The other section is adults only but all hotel rooms. A very large pool area is available. Restaurants throughout the properties. Only slight annoyance was maid service. One evening we came back, turn down had occurred, but all towels were taken and not replaced. Another night, we noticed our water and snacks were not replenished. Another time coffee pods had not been replenished. All was fixed after a call to housekeeping. Otherwise, an excellent property & vacation property. Would return again.
The property is beautiful. It’s very large and spread out. There are 3 large sections. One section accommodates people with children under 18. Another is all casitas, adults only, larger rooms, each section of casitas with its own pool and swim up bar. The other section is adults only but all hotel rooms. A very large pool area is available. Restaurants throughout the properties. Only slight annoyance was maid service. One evening we came back, turn down had occurred, but all towels were taken and not replaced. Another night, we noticed our water and snacks were not replenished. Another time coffee pods had not been replenished. All was fixed after a call to housekeeping. Otherwise, an excellent property & vacation property. Would return again.
4
Anna
28. jun. 2025
·
Overnattede 4 nætter
Property has aged over the years. The staff is wonderful (bartenders, waiters, concierge) but the rooms need an upgrade and upper management could have been more helpful.
Property has aged over the years. The staff is wonderful (bartenders, waiters, concierge) but the rooms need an upgrade and upper management could have been more helpful.
10
Michael
4. apr. 2025
·
Overnattede 4 nætter
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
10
Caitlin
27. feb. 2025
·
Overnattede 4 nætter
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
10
Daisy
7. dec. 2024
·
Overnattede 4 nætter
We absolutely loved our stay at El Dorado Roayle Casitas! So much so I wish I didn’t have to leave. The staff was super friendly , our room was beautiful, the area was clean and super beautiful, the food was pretty good (although I wish they had more home-style Mexican food-we were in Mexico after all so I would of liked to have a more authentic Mexican cuisine while there). I will also add that you have to make reservations for dinner each night or else you most likely won’t be seated, and we never got to dine where we wanted because it was always full, so we ended up having to pick something that was open, even though we wouldn’t have chosen that restaurant. But overall, I can’t even compare this experience with any other, this one tops it by far. It was a nice get away from reality. Also, the golf cart drivers do their best, but even then sometimes it was hard to find them for transportation so we ended up walking a lot- but that’s no big deal as we would end up discovering new pretty places. Just make sure you bring walking shoes. We LOVED our stay! I hope to be back soon ! P.s. I want to add that we were told at one point we were going to be given a “free 25min couples massage” if we did a “tour” of Nickelodeon. But in reality, it was a sales scheme. They took almost 4 hours trying to convince us to buy vacation packages and wouldn’t take no for an answer. Ruined our last day since it took so long and was unclear. We wouldn’t have done it if we would’ve known.
We absolutely loved our stay at El Dorado Roayle Casitas! So much so I wish I didn’t have to leave. The staff was super friendly , our room was beautiful, the area was clean and super beautiful, the food was pretty good (although I wish they had more home-style Mexican food-we were in Mexico after all so I would of liked to have a more authentic Mexican cuisine while there). I will also add that you have to make reservations for dinner each night or else you most likely won’t be seated, and we never got to dine where we wanted because it was always full, so we ended up having to pick something that was open, even though we wouldn’t have chosen that restaurant. But overall, I can’t even compare this experience with any other, this one tops it by far. It was a nice get away from reality. Also, the golf cart drivers do their best, but even then sometimes it was hard to find them for transportation so we ended up walking a lot- but that’s no big deal as we would end up discovering new pretty places. Just make sure you bring walking shoes. We LOVED our stay! I hope to be back soon ! P.s. I want to add that we were told at one point we were going to be given a “free 25min couples massage” if we did a “tour” of Nickelodeon. But in reality, it was a sales scheme. They took almost 4 hours trying to convince us to buy vacation packages and wouldn’t take no for an answer. Ruined our last day since it took so long and was unclear. We wouldn’t have done it if we would’ve known.
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Værelser
Swim-up Casitas og rummelige indretninger er populære, men tilbagevendende problemer inkluderer forældede armaturer, lækager, lunkent vand eller svag aircondition, lejlighedsvise fejlallokeringer og visse forsinkelser i vedligeholdelsen.
Relaterede gæsteanmeldelser
10
Bethani
15. jan. 2025
·
Overnattede 5 nætter
This was mine and my husband’s first trip to Cancun and this resort was phenomenal. We stayed in a swim up private pool honeymoon suite and it couldn’t have been more prefect. The outdoor shower sounded gimmicky to me at first but that is something everyone should experience at least once! The candlelit dinner on the beach is very romantic and I highly recommend booking it. I don’t feel like going into detail about how great everything was, but it really was top tier! There’s also a few excursions you can book for no extra cost because they are part of the “more inclusive” thing that Lomas has started but we were enjoying the resort and relaxing so much that we just decided not to do any.
This was mine and my husband’s first trip to Cancun and this resort was phenomenal. We stayed in a swim up private pool honeymoon suite and it couldn’t have been more prefect. The outdoor shower sounded gimmicky to me at first but that is something everyone should experience at least once! The candlelit dinner on the beach is very romantic and I highly recommend booking it. I don’t feel like going into detail about how great everything was, but it really was top tier! There’s also a few excursions you can book for no extra cost because they are part of the “more inclusive” thing that Lomas has started but we were enjoying the resort and relaxing so much that we just decided not to do any.
8
Charles
15. nov. 2024
·
Overnattede 5 nætter
We had a very good stay at the Casitas. The food was very good quality for an all inclusive. The staff were all excellent. I would have given an excellent rating but we had some room issues. The roof leaked during a rainstorm. Also we had only lukewarm water in the shower. The shower was reported early but never a resolution. Otherwise, a great stay. The More Inclusive had some nice perks like a catamaran snorkeling tour, a water park.
We had a very good stay at the Casitas. The food was very good quality for an all inclusive. The staff were all excellent. I would have given an excellent rating but we had some room issues. The roof leaked during a rainstorm. Also we had only lukewarm water in the shower. The shower was reported early but never a resolution. Otherwise, a great stay. The More Inclusive had some nice perks like a catamaran snorkeling tour, a water park.
2
Codi
15. sep. 2025
·
Overnattede 7 nætter
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
8
Conrad
3. jan. 2024
·
Overnattede 5 nætter
3rd visit great, but we planned for a floor level casita and recieved a second floor casita..Resort is awesome..
3rd visit great, but we planned for a floor level casita and recieved a second floor casita..Resort is awesome..
4
Anna
28. jun. 2025
·
Overnattede 4 nætter
Property has aged over the years. The staff is wonderful (bartenders, waiters, concierge) but the rooms need an upgrade and upper management could have been more helpful.
Property has aged over the years. The staff is wonderful (bartenders, waiters, concierge) but the rooms need an upgrade and upper management could have been more helpful.
6
Brandy
20. jun. 2025
·
Overnattede 3 nætter
We have been coming to this resort since 2012. Historically, it has been the resort to which we compare all other resorts. This time, however, our experience was not up to usual standards. We stayed in casitas (2702), and the main issue was that when we tried to fill the tub with water, it flowed out around the faucet. Maintenance said it was a leak in the wall, and they would have to break open the wall to fix it. Our stay this time was short, so we didn't want them to "repair" the faucet while we were there, but I am not sure we will be returning to Casitas on our next trip. The experience this time was not in proportion to the price for 4 days and 3 nights ($1800). Also, the air conditioner did not keep the room cool enough to sleep comfortably without sticking to the sheets. Finally, the rubber weather stripping around the glass door leading to the patio was falling off (probably why the room wouldn't cool). Our snacks were refilled on day 2, but not on day 3. We knew from previous visits that the beach was not the best, but this time, the beach was awful! It was covered in sargasso, and the smell was so strong in front of Casitas 26-28 that sitting on the palapas was unpleasant. In addition to the smell, the tiny bugs that live in seaweed were biting. The only beach area that could be used was in front of the presidential suites and the burger restaurant in El Royal. Food was not as good as it used to be. Four of 6 people in party got food poisoning.
We have been coming to this resort since 2012. Historically, it has been the resort to which we compare all other resorts. This time, however, our experience was not up to usual standards. We stayed in casitas (2702), and the main issue was that when we tried to fill the tub with water, it flowed out around the faucet. Maintenance said it was a leak in the wall, and they would have to break open the wall to fix it. Our stay this time was short, so we didn't want them to "repair" the faucet while we were there, but I am not sure we will be returning to Casitas on our next trip. The experience this time was not in proportion to the price for 4 days and 3 nights ($1800). Also, the air conditioner did not keep the room cool enough to sleep comfortably without sticking to the sheets. Finally, the rubber weather stripping around the glass door leading to the patio was falling off (probably why the room wouldn't cool). Our snacks were refilled on day 2, but not on day 3. We knew from previous visits that the beach was not the best, but this time, the beach was awful! It was covered in sargasso, and the smell was so strong in front of Casitas 26-28 that sitting on the palapas was unpleasant. In addition to the smell, the tiny bugs that live in seaweed were biting. The only beach area that could be used was in front of the presidential suites and the burger restaurant in El Royal. Food was not as good as it used to be. Four of 6 people in party got food poisoning.
10
Caitlin
27. feb. 2025
·
Overnattede 4 nætter
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
10
John
2. sep. 2024
·
Overnattede 3 nætter
This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
10
Cassie
24. maj 2025
·
Overnattede 5 nætter
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
8
Camdyn
3. nov. 2023
·
Overnattede 5 nætter
The level of service has declined in the past few years, and the casitas are really showing their age. The place could use some focus and investment. The property itself is still lovely, but the rocky beaches make the opportunity to get into the ocean pretty impossible. Beachside Bali beds are a dream so still worth it.
The level of service has declined in the past few years, and the casitas are really showing their age. The place could use some focus and investment. The property itself is still lovely, but the rocky beaches make the opportunity to get into the ocean pretty impossible. Beachside Bali beds are a dream so still worth it.
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Service
Personalet roses bredt for at være venligt og opmærksomt, men konsistensen varierer: booking og svar via app er upålidelige, golfvogne og ind-/udcheckning kan være langsomme, og forsøg på mersalg eller en unødvendig concierge/ledelse er tilbagevendende klager.
Relaterede gæsteanmeldelser
2
jessica
25. maj 2024
·
Overnattede 4 nætter
the staff was rude, and inconvenienced, wait times for the shuttle were over an hour. Because it was my birthday they offered to make up for the arrival surprise that was paid for and not fulfilled. When booking, they FALSELY advertised that Casitas residents get a personal butler. Not once did anyone show up unless we called even during the day. Also, when we called, they would hang up on us. When we raised our concerns the concierge promised us a complimentary bottle of wine for our reversed romantic dinner to make it up to us. I speak fluent Spanish so i did not misunderstand. The restaurant staff did not know AT ALL what was promised to us and they tried to force us to sign for a tip while also blindsiding us with a $400 bottle of wine that is actually worth only $70 without telling us. We spent over $400 USD tipping the staff during our stay. We spoke with the concierge, manager, and restaurant staff and no one acknowledged any of our complaints. Furthermore, my wife was not shown any respect by the managerial/concierge staff and they continually ignored her because is an American Woman and I am a Hispanic Man so they ignored her, and disrespected her over and over again. the lace is just for weddings but not for a nice 5 star resort.
the staff was rude, and inconvenienced, wait times for the shuttle were over an hour. Because it was my birthday they offered to make up for the arrival surprise that was paid for and not fulfilled. When booking, they FALSELY advertised that Casitas residents get a personal butler. Not once did anyone show up unless we called even during the day. Also, when we called, they would hang up on us. When we raised our concerns the concierge promised us a complimentary bottle of wine for our reversed romantic dinner to make it up to us. I speak fluent Spanish so i did not misunderstand. The restaurant staff did not know AT ALL what was promised to us and they tried to force us to sign for a tip while also blindsiding us with a $400 bottle of wine that is actually worth only $70 without telling us. We spent over $400 USD tipping the staff during our stay. We spoke with the concierge, manager, and restaurant staff and no one acknowledged any of our complaints. Furthermore, my wife was not shown any respect by the managerial/concierge staff and they continually ignored her because is an American Woman and I am a Hispanic Man so they ignored her, and disrespected her over and over again. the lace is just for weddings but not for a nice 5 star resort.
10
Rebekah
18. okt. 2025
·
Overnattede 5 nætter
The staff was 1000/10! Laticia and Paula made our honeymoon absolutely unforgettable and beyond perfect. They made us feel so welcome and celebrated! Just like family, I don’t know if you can request certain concierge’s but we will be requesting them when we go back and we can’t wait!
The staff was 1000/10! Laticia and Paula made our honeymoon absolutely unforgettable and beyond perfect. They made us feel so welcome and celebrated! Just like family, I don’t know if you can request certain concierge’s but we will be requesting them when we go back and we can’t wait!
2
Codi
15. sep. 2025
·
Overnattede 7 nætter
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
8
David
29. dec. 2024
·
Overnattede 7 nætter
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
2
Dan
9. nov. 2024
·
Overnattede 3 nætter
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
10
Timothy
30. mar. 2025
·
Overnattede 5 nætter
There were some technical glitches with the app to order breakfast as well as the roomservice menue channel having to be reprogramed for pur room. The concierge forgot to get out luggage to the front after checkout. I was glad i checked so that someone could get them before our departure ride left.
There were some technical glitches with the app to order breakfast as well as the roomservice menue channel having to be reprogramed for pur room. The concierge forgot to get out luggage to the front after checkout. I was glad i checked so that someone could get them before our departure ride left.
4
Julie
14. jan. 2025
·
Overnattede 7 nætter
We had a horrible experience in the spa which cost $400 USD and when brought to staff’s attention we were dismissed and told they would pass info along which they did not! We asked 4 different levels of staff for water and did NOT receive any. We had called the phone number for the shuttle arrangements before leaving Canada and did not receive the email with a code they said they would send so 45 min was wasted upon arrival at the airport. 2019 we loved this resort which is why we chose to go back but food and staff was definitely not up to par! Checkout process is horrible and spread over 2 days.
We had a horrible experience in the spa which cost $400 USD and when brought to staff’s attention we were dismissed and told they would pass info along which they did not! We asked 4 different levels of staff for water and did NOT receive any. We had called the phone number for the shuttle arrangements before leaving Canada and did not receive the email with a code they said they would send so 45 min was wasted upon arrival at the airport. 2019 we loved this resort which is why we chose to go back but food and staff was definitely not up to par! Checkout process is horrible and spread over 2 days.
10
Cassie
24. maj 2025
·
Overnattede 5 nætter
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
10
Maria
11. sep. 2024
·
Overnattede 3 nætter
Service by the employees was excellent
Service by the employees was excellent
10
Jessica Ann
9. jul. 2025
·
Overnattede 3 nætter
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
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Lokation
Stort, fredeligt resortområde med adgang på tværs af søsterhoteller. Den tilhørende strand er ofte stenet med tang og bølgebrydere, hvilket gør havsvømning vanskelig; mange gæster benytter i stedet den inkluderede shuttle til Maroma Beach.
Relaterede gæsteanmeldelser
8
Debra Renee
27. okt. 2023
·
Overnattede 3 nætter
I’m a beach person so disappointed use was limited
I’m a beach person so disappointed use was limited
8
Kaley
1. jul. 2025
·
Overnattede 5 nætter
Great if you just want to stay on property, eat, drink, and stay by the pool. Not great for beach time or adventure. Beaches have big ugly concrete blocks not far out in the water. Beaches often are rock or have a big drop before sand.
Great if you just want to stay on property, eat, drink, and stay by the pool. Not great for beach time or adventure. Beaches have big ugly concrete blocks not far out in the water. Beaches often are rock or have a big drop before sand.
10
Brian
1. nov. 2024
·
Overnattede 4 nætter
We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience. One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience. One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
10
Michael
4. apr. 2025
·
Overnattede 4 nætter
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
8
David
30. jun. 2025
·
Overnattede 7 nætter
I expected white sands and a beach close to our room The sargassum seaweed was excessive, and was continually being cleared ineffectively from the beach, which actually didn't exist and the view was marred by concrete obelisks presumably there to prevent further erosion. So that it was not possible to enter the sea from the resort
I expected white sands and a beach close to our room The sargassum seaweed was excessive, and was continually being cleared ineffectively from the beach, which actually didn't exist and the view was marred by concrete obelisks presumably there to prevent further erosion. So that it was not possible to enter the sea from the resort
10
Terry
16. jun. 2024
·
Overnattede 4 nætter
We loved all of the options at El Dorado Casitas Royale! It never felt crowded like most reaorts. There were so many pools, that there was never more that 10 people in the pool at a time. Food was excelent. Service was incredible! We can't wait to come again!
We loved all of the options at El Dorado Casitas Royale! It never felt crowded like most reaorts. There were so many pools, that there was never more that 10 people in the pool at a time. Food was excelent. Service was incredible! We can't wait to come again!
8
Melissa
5. aug. 2025
·
Overnattede 3 nætter
I absolutely loved my stay at casitas. The property is huge and peaceful.
I absolutely loved my stay at casitas. The property is huge and peaceful.
8
Hui Yon
1. jun. 2025
·
Overnattede 4 nætter
Good if there is no seewwed
Good if there is no seewwed
8
Eric
31. mar. 2025
·
Overnattede 3 nætter
Beautiful resort, plenty of options for food & enjoying the scenery. We loved the location and how we could utilize all the amenities at all 3 resorts. We do think there could be more signage for directions because the first day was kinda confusing on figuring out where everything was but once we did it was a breeze and the app was helpful.
Beautiful resort, plenty of options for food & enjoying the scenery. We loved the location and how we could utilize all the amenities at all 3 resorts. We do think there could be more signage for directions because the first day was kinda confusing on figuring out where everything was but once we did it was a breeze and the app was helpful.
8
Camdyn
3. nov. 2023
·
Overnattede 5 nætter
The level of service has declined in the past few years, and the casitas are really showing their age. The place could use some focus and investment. The property itself is still lovely, but the rocky beaches make the opportunity to get into the ocean pretty impossible. Beachside Bali beds are a dream so still worth it.
The level of service has declined in the past few years, and the casitas are really showing their age. The place could use some focus and investment. The property itself is still lovely, but the rocky beaches make the opportunity to get into the ocean pretty impossible. Beachside Bali beds are a dream so still worth it.
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AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Spisning
Madens kvalitet og variation modtager hyppig ros, men appen til middagsreservationer er besværlig, roomservice kan overse bestillinger, og oplevelserne varierer afhængigt af stedet; et par anmeldelser rapporterer dårlige måltider eller endda sygdom.
Relaterede gæsteanmeldelser
10
Richard Adair
5. feb. 2024
·
Overnattede 7 nætter
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
8
amy
19. jan. 2025
·
Overnattede 6 nætter
Beautiful resort and we loved our stay. A few observations....just being nit-picky....need to iron out the room service - didn't get our order a few different times, Hard to get coffee and not many quick food options. No ice cream available.
Beautiful resort and we loved our stay. A few observations....just being nit-picky....need to iron out the room service - didn't get our order a few different times, Hard to get coffee and not many quick food options. No ice cream available.
8
David
29. dec. 2024
·
Overnattede 7 nætter
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
6
Brandy
20. jun. 2025
·
Overnattede 3 nætter
We have been coming to this resort since 2012. Historically, it has been the resort to which we compare all other resorts. This time, however, our experience was not up to usual standards. We stayed in casitas (2702), and the main issue was that when we tried to fill the tub with water, it flowed out around the faucet. Maintenance said it was a leak in the wall, and they would have to break open the wall to fix it. Our stay this time was short, so we didn't want them to "repair" the faucet while we were there, but I am not sure we will be returning to Casitas on our next trip. The experience this time was not in proportion to the price for 4 days and 3 nights ($1800). Also, the air conditioner did not keep the room cool enough to sleep comfortably without sticking to the sheets. Finally, the rubber weather stripping around the glass door leading to the patio was falling off (probably why the room wouldn't cool). Our snacks were refilled on day 2, but not on day 3. We knew from previous visits that the beach was not the best, but this time, the beach was awful! It was covered in sargasso, and the smell was so strong in front of Casitas 26-28 that sitting on the palapas was unpleasant. In addition to the smell, the tiny bugs that live in seaweed were biting. The only beach area that could be used was in front of the presidential suites and the burger restaurant in El Royal. Food was not as good as it used to be. Four of 6 people in party got food poisoning.
We have been coming to this resort since 2012. Historically, it has been the resort to which we compare all other resorts. This time, however, our experience was not up to usual standards. We stayed in casitas (2702), and the main issue was that when we tried to fill the tub with water, it flowed out around the faucet. Maintenance said it was a leak in the wall, and they would have to break open the wall to fix it. Our stay this time was short, so we didn't want them to "repair" the faucet while we were there, but I am not sure we will be returning to Casitas on our next trip. The experience this time was not in proportion to the price for 4 days and 3 nights ($1800). Also, the air conditioner did not keep the room cool enough to sleep comfortably without sticking to the sheets. Finally, the rubber weather stripping around the glass door leading to the patio was falling off (probably why the room wouldn't cool). Our snacks were refilled on day 2, but not on day 3. We knew from previous visits that the beach was not the best, but this time, the beach was awful! It was covered in sargasso, and the smell was so strong in front of Casitas 26-28 that sitting on the palapas was unpleasant. In addition to the smell, the tiny bugs that live in seaweed were biting. The only beach area that could be used was in front of the presidential suites and the burger restaurant in El Royal. Food was not as good as it used to be. Four of 6 people in party got food poisoning.
2
Dan
9. nov. 2024
·
Overnattede 3 nætter
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
8
roberto
8. jan. 2025
·
Overnattede 4 nætter
Estuvo muy bien, la atención de Vianney desde un inicio fue muy buena. Todo mundo muy amable. Solo tuvimos problema en atención de dos solicitudes al cuarto de tazas para café y de café que se demoraron mucho o no se entregaron. El Cocotal para desayunos estuvo maravilloso. De los restaurantes temáticos el italiano y el Jade fueron más allá de nuestras expectativas.
Estuvo muy bien, la atención de Vianney desde un inicio fue muy buena. Todo mundo muy amable. Solo tuvimos problema en atención de dos solicitudes al cuarto de tazas para café y de café que se demoraron mucho o no se entregaron. El Cocotal para desayunos estuvo maravilloso. De los restaurantes temáticos el italiano y el Jade fueron más allá de nuestras expectativas.
10
Caitlin
27. feb. 2025
·
Overnattede 4 nætter
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
10
Ibrahim
29. dec. 2024
·
Overnattede 7 nætter
Beautiful 5 star resort with great variety of food
Beautiful 5 star resort with great variety of food
10
Daisy
7. dec. 2024
·
Overnattede 4 nætter
We absolutely loved our stay at El Dorado Roayle Casitas! So much so I wish I didn’t have to leave. The staff was super friendly , our room was beautiful, the area was clean and super beautiful, the food was pretty good (although I wish they had more home-style Mexican food-we were in Mexico after all so I would of liked to have a more authentic Mexican cuisine while there). I will also add that you have to make reservations for dinner each night or else you most likely won’t be seated, and we never got to dine where we wanted because it was always full, so we ended up having to pick something that was open, even though we wouldn’t have chosen that restaurant. But overall, I can’t even compare this experience with any other, this one tops it by far. It was a nice get away from reality. Also, the golf cart drivers do their best, but even then sometimes it was hard to find them for transportation so we ended up walking a lot- but that’s no big deal as we would end up discovering new pretty places. Just make sure you bring walking shoes. We LOVED our stay! I hope to be back soon ! P.s. I want to add that we were told at one point we were going to be given a “free 25min couples massage” if we did a “tour” of Nickelodeon. But in reality, it was a sales scheme. They took almost 4 hours trying to convince us to buy vacation packages and wouldn’t take no for an answer. Ruined our last day since it took so long and was unclear. We wouldn’t have done it if we would’ve known.
We absolutely loved our stay at El Dorado Roayle Casitas! So much so I wish I didn’t have to leave. The staff was super friendly , our room was beautiful, the area was clean and super beautiful, the food was pretty good (although I wish they had more home-style Mexican food-we were in Mexico after all so I would of liked to have a more authentic Mexican cuisine while there). I will also add that you have to make reservations for dinner each night or else you most likely won’t be seated, and we never got to dine where we wanted because it was always full, so we ended up having to pick something that was open, even though we wouldn’t have chosen that restaurant. But overall, I can’t even compare this experience with any other, this one tops it by far. It was a nice get away from reality. Also, the golf cart drivers do their best, but even then sometimes it was hard to find them for transportation so we ended up walking a lot- but that’s no big deal as we would end up discovering new pretty places. Just make sure you bring walking shoes. We LOVED our stay! I hope to be back soon ! P.s. I want to add that we were told at one point we were going to be given a “free 25min couples massage” if we did a “tour” of Nickelodeon. But in reality, it was a sales scheme. They took almost 4 hours trying to convince us to buy vacation packages and wouldn’t take no for an answer. Ruined our last day since it took so long and was unclear. We wouldn’t have done it if we would’ve known.
10
Jessica Ann
9. jul. 2025
·
Overnattede 3 nætter
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
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AI-genereret oversigt baseret på de seneste gæsteanmeldelser
10
Jessica
15. jul. 2026
·
Overnattede 3 nætter
The rooms were clean, the staff are soo kind and helpful. The pools are clean and nice!! I would soo come back. There so many things to do so I would do longer than 4 days!!!!
The rooms were clean, the staff are soo kind and helpful. The pools are clean and nice!! I would soo come back. There so many things to do so I would do longer than 4 days!!!!
10
Brandon M
12. jul. 2026
·
Overnattede 9 nætter
Our 2nd time to this resort. The service, staff, food, and grounds are amazing. This is an older resort. However, it is very well maintained with mature landscaping. We will be back.
Our 2nd time to this resort. The service, staff, food, and grounds are amazing. This is an older resort. However, it is very well maintained with mature landscaping. We will be back.
2
Mitchell
6. jul. 2026
·
Overnattede 3 nætter
I called ahead of time to cancel because of work. They didn’t respond for a week and when they did, it was well past the last minute changes. Didn’t get to transfer credits, no refund and no reschedule. 2nd time it’s happened through Expedia. No help. I would def book through a more reputable entity that understands life’s turns. Money for nothing..with nothing in return.
I called ahead of time to cancel because of work. They didn’t respond for a week and when they did, it was well past the last minute changes. Didn’t get to transfer credits, no refund and no reschedule. 2nd time it’s happened through Expedia. No help. I would def book through a more reputable entity that understands life’s turns. Money for nothing..with nothing in return.
8
Tahmineh V
29. jun. 2026
·
Overnattede 5 nætter
The food was not that great.
The food was not that great.
10
Doriann
28. jun. 2026
·
Overnattede 5 nætter
Everything was amazing please
Everything was amazing please
Overnatningsstedets retninglinjer
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Øjeblikkelige AI-svar er baseret på oplysninger om hotellet
Priser for kommende datoer
november 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
december 2026
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Billigere
Dyrere
Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.
Priser i USD for 2 gæster opdateres dagligt.
- 2026-11-02: NO DATA
- 2026-11-03: 488.309717796936USD
- 2026-11-04: NO DATA
- 2026-11-05: 503.0769420649719USD
- 2026-11-06: 503.0769420649719USD
- 2026-11-07: 503.0769420649719USD
- 2026-11-08: 498.771023257904USD
- 2026-11-09: 493.3751851893615USD
- 2026-11-10: 482.605060163269USD
- 2026-11-11: NO DATA
- 2026-11-12: 503.0769420649719USD
- 2026-11-13: 528.6037036500549USD
- 2026-11-14: 528.6037036500549USD
- 2026-11-15: NO DATA
- 2026-11-16: NO DATA
- 2026-11-17: 464.3023266137695USD
- 2026-11-18: 468.63976947067255USD
- 2026-11-19: 471.63749144042964USD
- 2026-11-20: 467.5722210137939USD
- 2026-11-21: 476.63362641555784USD
- 2026-11-22: 462.1332124154663USD
- 2026-11-23: NO DATA
- 2026-11-24: 501.4487573371887USD
- 2026-11-25: 507.60981353851315USD
- 2026-11-26: 507.8036710757446USD
- 2026-11-27: NO DATA
- 2026-11-28: 510.60753550827025USD
- 2026-11-29: 502.61367856338495USD
- 2026-11-30: 490.63286608489983USD
- 2026-12-01: 486.0584293148803USD
- 2026-12-02: 504.61212572265623USD
- 2026-12-03: 503.61288506607053USD
- 2026-12-04: 512.5960097286987USD
- 2026-12-05: 504.61212572265623USD
- 2026-12-06: 615.4401655419921USD
- 2026-12-07: 601.1303644586181USD
- 2026-12-08: 465.65208874755854USD
- 2026-12-09: 465.65208874755854USD
- 2026-12-10: 472.63669794311517USD
- 2026-12-11: 469.63901012725825USD
- 2026-12-12: 465.65208874755854USD
- 2026-12-13: 462.1332124154663USD
- 2026-12-14: 456.6390111145019USD
- 2026-12-15: 455.64977755065917USD
- 2026-12-16: 449.0860468666076USD
- 2026-12-17: 456.6193726219177USD
- 2026-12-18: 455.64977755065917USD
- 2026-12-19: 453.65129623748777USD
- 2026-12-20: 447.99609345123287USD
- 2026-12-21: 444.65823278991695USD
- 2026-12-22: 437.66358234771724USD
- 2026-12-23: 594.8711841021728USD
- 2026-12-24: 634.1097802868652USD
- 2026-12-25: 632.0660109020996USD
- 2026-12-26: 623.8145652423095USD
- 2026-12-27: 633.503070404663USD
- 2026-12-28: 647.512317166748USD
- 2026-12-29: 679.7532573660278USD
- 2026-12-30: 632.84717890625USD
- 2026-12-31: 627.5176677117919USD
- 2027-01-01: 626.5184612091064USD
- 2027-01-02: 584.5606681103515USD
Dette overnatningssted tilbyder transport fra lufthavnen (kan medføre tillægsgebyr). Gæster, som vil arrangere transport, skal kontakte overnatningsstedet 72 timer før ankomst via kontaktoplysningerne i reservationsbekræftelsen. Gæster bedes om at give overnatningsstedet et kopi af deres pas inden ankomst.
Gæster modtager en e-mail med indtjekningsinstruktioner inden for 5 dage inden ankomst. Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet. Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer.
Indtjekning skal udføres af en person, på mindst 18 år.
- Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
- Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
- Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
- Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
- Reservationer er påkrævet for massagebehandlinger. Reservationer kan foretages ved at kontakte dette hotel inden ankomst via kontaktoplysningerne i reservationsbekræftelsen.
- Gæster under 18 år er ikke tilladt på dette overnatningssted kun for voksne.
- Ingen kæledyr er tilladt på hotellet. Dette gælder også servicedyr som f.eks. førerhunde.
- Gæster kan få adgang til deres værelser med en mobilenhed.
- Der opkræves et tillægsgebyr for sen udtjekning
Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.
Populære faciliteter
Transport til/Fra lufthavn
Restaurant
Swimmingpool
Ikkerygerværelser
Roomservice
Turistservice
Generelt
Roomservice
Restaurant
Ikkerygerværelser
Spa/Jacuzzi
Damprum
Spa og wellnesscenter
Barber/Skønhedssalon
Kropsbehandlinger
Ansigtsbehandlinger
Bar ved poolen
Picnic-område/Borde
Allergivenlige værelser til rådighed
Serviceydelser
Turistservice
Rengøring
Opbevaring af bagage
Rygeområde
24-Hour Front Desk
Aktiviteter
Swimmingpool
Privat strand
Have
Strand - i nærheden
Udendørs pool
Livemusik
Evening Entertainment
Udendørs møbler
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Parkering
Transport til/Fra lufthavn
Internet
Gratis wi-fi