El Dorado Casitas Royale, All & More Inclusive - Adults Only
US$ 518
/noite
Média para novembro
Preços para El Dorado Casitas Royale, All & More Inclusive - Adults Only
Selecione datas para ver preços e disponibilidade
US$ 518
/noite
Média para novembro
Preços médios mensais
Em El Dorado Casitas Royale, All & More Inclusive - Adults Only, o preço por noite é, em média, US$ 333 no mês mais barato (agosto) e US$ 695 no mês mais caro (fevereiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 537 |
| fevereiro | US$ 695 |
| março | US$ 600 |
| abril | US$ 475 |
| maio | US$ 491 |
| junho | US$ 379 |
| julho | US$ 343 |
| agosto | US$ 333 |
| setembro | US$ 342 |
| outubro | US$ 466 |
| novembro | US$ 518 |
| dezembro | US$ 496 |
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nov. · US$ 518
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Mais caro: fevereiro (aprox. US$ 695)
Mais barato: agosto (aprox. US$ 333)
Sobre este alojamento
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão retemperante numa das 14 piscinas exteriores, aproveite para dar um salto até à praia privada.
Comodidades
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão retemperante numa das 14 piscinas exteriores, aproveite para dar um salto até à praia privada.
Comodidades para negócios
Acesso à internet com fios grátis e uma receção aberta 24 horas estão entre o leque de comodidades oferecidas por Este hotel. Este hotel conta com transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa e há estacionamento com motorista grátis no local.
Restaurante
Quando lhe apetecer tomar um copo, dirija-se a um dos 2 bares/lounges, 2 bares na praia ou 3 bares junto à piscina. Comece as suas manhãs da melhor forma com um pequeno-almoço buffet grátis, servido diariamente entre as 7:00 e as 11:00.
Quartos
Os 203 quartos climatizados oferecem Smart TV e banheiras de hidromassagem privativas interiores. Ligue-se à internet com e sem fios gratuita para estar sempre contactável. Em alternativa, assista a uma seleção de canais por cabo. As comodidades incluem ainda telefone, além de cofres e de secretárias.
Localização
Em Playa del Carmen, El Dorado Casitas Royale, All & More Inclusive - Adults Only ficará a 10 minutos de carro de Campo de Golfe de Playa Paraiso e de Jardim Botânico Dr. Alfredo Barrera Marín. Este hotel com tudo incluído está a 5,9 km (3,6 mi) de Campo de Golfe Nicklaus Design e a 7,1 km (4,4 mi) de Praia Paradise.
O que há nas proximidades
Campo de Golfe de Playa Paraiso(3 milhas)
Boutique Cirque du Soleil em Vidanta Riviera Maya(3.4 milhas)
Campo de Golfe Nicklaus Design(3.6 milhas)
Praia Paradise(4.4 milhas)
Jardim Botânico Dr. Alfredo Barrera Marín(4.4 milhas)
Cápsula del Tiempo del Santuario de la Esperanza(4.4 milhas)
Monumento Ruta de los Cenotes(5.6 milhas)
Praia de Maroma(6.4 milhas)
Spa da Selva(6.8 milhas)
Praça de Puerto Morelos(7 milhas)
Iglesia Católica de San José(7 milhas)
Praia Ojo de Agua(7 milhas)
Farol Inclinado(7 milhas)
Cooperativa de Artistas de Puerto Morelos(7.1 milhas)
Parque Nacional Arrecife de Puerto Morelos(8.7 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(20.2 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(35.7 milhas)
Serviço de transporte ao aeroporto
Restaurante
Piscina
Quartos de não fumadores
Serviço de quartos
Balcão de turismo
Localização
Km 45, Carretera Cancun - Tulum, Riviera Maya
Campo de Golfe de Playa Paraiso (3 milhas)
Boutique Cirque du Soleil em Vidanta Riviera Maya (3.4 milhas)
Campo de Golfe Nicklaus Design (3.6 milhas)
Praia Paradise (4.4 milhas)
Jardim Botânico Dr. Alfredo Barrera Marín (4.4 milhas)
Cápsula del Tiempo del Santuario de la Esperanza (4.4 milhas)
Opções de quartos
4
Quarto Deluxe (ROYAL RETREAT PRIVATE POOL SUITE)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Ar condicionadoWi-Fi (gratuito)Banheira e duche separadosBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
6
SWIM UP CASITA SUITE
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
667 ft²
Ar condicionadoWi-Fi (gratuito)Banheira e duche separadosBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
6
PRIVATE POOL CASITA SUITE
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
836 ft²
Ar condicionadoWi-Fi (gratuito)Banheira e duche separadosBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
4
BEACHFRONT CASITA SUITE
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
708 ft²
Ar condicionadoWi-Fi (gratuito)Banheira e duche separadosBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
6
Suite (CASITA - MORE INCLUSIVE)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
708 ft²
Ar condicionadoWi-Fi (gratuito)Banheira e duche separadosBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
5
Quarto Deluxe (ROYAL RETREAT SWIM UP SUITE)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Ar condicionadoWi-Fi (gratuito)Banheira e duche separadosBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
5
HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
836 ft²
Ar condicionadoWi-Fi (gratuito)Banheira e duche separadosBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
Avaliações dos hóspedes sobre El Dorado Casitas Royale, All & More Inclusive - Adults Only
8.4
Muito Bom
Com base em 197 avaliações verificadas
Quem se hospeda aqui?
Negócios
1%
Casal
84%
Família
5%
Grupos
7%
Individual
1%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No El Dorado Casitas Royale, All & More Inclusive - Só para Adultos, os viajantes elogiam frequentemente a beleza e a extensão dos jardins, bem como a simpatia consistente da equipe, ao mesmo tempo em que mencionam experiências mistas com a manutenção dos quartos e a atenção da gerência, em uma escapada relaxante, focada em comodidades para adultos.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No El Dorado Casitas Royale, All & More Inclusive - Só para Adultos, os viajantes elogiam frequentemente a beleza e a extensão dos jardins, bem como a simpatia consistente da equipe, ao mesmo tempo em que mencionam experiências mistas com a manutenção dos quartos e a atenção da gerência, em uma escapada relaxante, focada em comodidades para adultos.
A comida é amplamente considerada boa a excelente, mas as reservas para o jantar via aplicativo e a confiabilidade do serviço de quarto são pontos problemáticos recorrentes. A praia é cênica, mas muitas vezes não é adequada para banho devido a pedras, algas e quebra-mares, com alguns hóspedes utilizando os traslados incluídos para a Praia de Maroma. Espere uma estadia em um resort rico em comodidades, com ocasionais contratempos no serviço e na manutenção.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Várias piscinas (incluindo piscinas tranquilas das Casitas e uma piscina de água salgada à beira-mar), um spa bem avaliado e atividades/transporte incluídos, como snorkel em catamarã e traslados para a Praia de Maroma, são destaques. Os carrinhos de golfe ajudam com as distâncias, mas podem ser lentos ou indisponíveis às vezes.
Avaliações dos hóspedes relacionadas
10
Dante
28 de fev. de 2025
·
A estadia foi de 4 noites
The staff at El Dorado is amazing, everyone is friendly and attentive. Really enjoyed the 3 pools, main one at El Dorado was lively, lots of activities. 2nd was at the casitas was relaxing, more quiet without the loudness & the one at generations was beautiful & huge. More like a Vegas resort. Would definitely go back to this resort.
The staff at El Dorado is amazing, everyone is friendly and attentive. Really enjoyed the 3 pools, main one at El Dorado was lively, lots of activities. 2nd was at the casitas was relaxing, more quiet without the loudness & the one at generations was beautiful & huge. More like a Vegas resort. Would definitely go back to this resort.
8
Michelle
13 de fev. de 2024
·
A estadia foi de 4 noites
I loved the staff, everyone was so nice. The property was stunning and well kept. However, the management of the property needs attention.I ordered room service and never recieced it, twice , even after calling to confirm that it was still coming it never came. Prepare to do alot of walking even though there are alot of golf carts around...most of them are speeding around the property narrowly avoiding running over the guest...not giving rides.
I loved the staff, everyone was so nice. The property was stunning and well kept. However, the management of the property needs attention.I ordered room service and never recieced it, twice , even after calling to confirm that it was still coming it never came. Prepare to do alot of walking even though there are alot of golf carts around...most of them are speeding around the property narrowly avoiding running over the guest...not giving rides.
8
David
29 de dez. de 2024
·
A estadia foi de 7 noites
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
10
Glenn
2 de out. de 2025
·
A estadia foi de 3 noites
Spa was great
Spa was great
10
Brian
1 de nov. de 2024
·
A estadia foi de 4 noites
We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience. One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience. One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
8
Melissa
5 de ago. de 2025
·
A estadia foi de 3 noites
I absolutely loved my stay at casitas. The property is huge and peaceful.
I absolutely loved my stay at casitas. The property is huge and peaceful.
10
John
2 de set. de 2024
·
A estadia foi de 3 noites
This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
10
Cassie
24 de mai. de 2025
·
A estadia foi de 5 noites
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
10
WILLIAM
10 de ago. de 2024
·
A estadia foi de 5 noites
I loved the Casita concept. Each group was like a small village with it's own pool with swim up bar and it's own personal concierge to aid you with reservations to excursions. The property is quite large but they have a great system of large golf cart shuttles running every 10 to 15 minutes to take you anywhere you need. The staff was extremely pleasant and helpful. We will be back.
I loved the Casita concept. Each group was like a small village with it's own pool with swim up bar and it's own personal concierge to aid you with reservations to excursions. The property is quite large but they have a great system of large golf cart shuttles running every 10 to 15 minutes to take you anywhere you need. The staff was extremely pleasant and helpful. We will be back.
10
Jessica Ann
9 de jul. de 2025
·
A estadia foi de 3 noites
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes descrevem os quartos e os jardins como limpos e bem conservados, mas a limpeza pode ser inconsistente, com limpezas ocasionais não realizadas, toalhas/snacks não repostos e detritos isolados ou problemas relacionados ao envelhecimento.
Avaliações dos hóspedes relacionadas
8
Brad
20 de out. de 2024
·
A estadia foi de 4 noites
This was our 18th trip to a Mexico all-inclusive resort. We can say by far one of the nicest resorts we have stayed at. The food was fabulous with the service and staff being outstanding. But unfortunately, hotel management decided to do construction on the room next to ours on our last full day at the resort. Sad part for us it was our 32nd wedding anniversary. Construction started in the morning and continued throughout the day. Our outdoor space was basically under construction with workers doing heavy demo all day then running chainsaws only feet from our porch. We had debris falling into our space and swim-out pool making them both unusable the entire day. We expressed our disappointment with the lobby staff and were assured management would be notified. We also expressed our disappointment in the resort app chat section and were assured they were sorry. We left the room for a few hours for lunch and when we came back our entire porch was covered in debris and there were electrical wires in our swim-out pool making the entire area unsafe. We again spoke with multiple staff members about the issue and even our safety concerns and we only got automated messages saying they were sorry they did not meet their own standards. The cleaning staff was scared to even go on the back porch, and we ended up calling maintenance ourselves to get the exposed wires out of the pool. We never got any acknowledgement from management of our concerns.
This was our 18th trip to a Mexico all-inclusive resort. We can say by far one of the nicest resorts we have stayed at. The food was fabulous with the service and staff being outstanding. But unfortunately, hotel management decided to do construction on the room next to ours on our last full day at the resort. Sad part for us it was our 32nd wedding anniversary. Construction started in the morning and continued throughout the day. Our outdoor space was basically under construction with workers doing heavy demo all day then running chainsaws only feet from our porch. We had debris falling into our space and swim-out pool making them both unusable the entire day. We expressed our disappointment with the lobby staff and were assured management would be notified. We also expressed our disappointment in the resort app chat section and were assured they were sorry. We left the room for a few hours for lunch and when we came back our entire porch was covered in debris and there were electrical wires in our swim-out pool making the entire area unsafe. We again spoke with multiple staff members about the issue and even our safety concerns and we only got automated messages saying they were sorry they did not meet their own standards. The cleaning staff was scared to even go on the back porch, and we ended up calling maintenance ourselves to get the exposed wires out of the pool. We never got any acknowledgement from management of our concerns.
10
Richard Adair
5 de fev. de 2024
·
A estadia foi de 7 noites
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
10
Christine
22 de nov. de 2025
·
A estadia foi de 3 noites
Clean rooms, staff was attentive and friendly, we had a wonderful time.
Clean rooms, staff was attentive and friendly, we had a wonderful time.
10
CHRISTIAN
28 de jul. de 2024
·
A estadia foi de 6 noites
The staff was wonderful and did everything they could to meet your needs and expectations. The property and grounds were well maintained. The food was better than average for an all-inclusive resort. It was a very relaxing, peaceful, and tranquil vacation. I would definitely return again.
The staff was wonderful and did everything they could to meet your needs and expectations. The property and grounds were well maintained. The food was better than average for an all-inclusive resort. It was a very relaxing, peaceful, and tranquil vacation. I would definitely return again.
2
Codi
15 de set. de 2025
·
A estadia foi de 7 noites
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
8
Cheryl
10 de abr. de 2024
·
A estadia foi de 6 noites
The property is beautiful. It’s very large and spread out. There are 3 large sections. One section accommodates people with children under 18. Another is all casitas, adults only, larger rooms, each section of casitas with its own pool and swim up bar. The other section is adults only but all hotel rooms. A very large pool area is available. Restaurants throughout the properties. Only slight annoyance was maid service. One evening we came back, turn down had occurred, but all towels were taken and not replaced. Another night, we noticed our water and snacks were not replenished. Another time coffee pods had not been replenished. All was fixed after a call to housekeeping. Otherwise, an excellent property & vacation property. Would return again.
The property is beautiful. It’s very large and spread out. There are 3 large sections. One section accommodates people with children under 18. Another is all casitas, adults only, larger rooms, each section of casitas with its own pool and swim up bar. The other section is adults only but all hotel rooms. A very large pool area is available. Restaurants throughout the properties. Only slight annoyance was maid service. One evening we came back, turn down had occurred, but all towels were taken and not replaced. Another night, we noticed our water and snacks were not replenished. Another time coffee pods had not been replenished. All was fixed after a call to housekeeping. Otherwise, an excellent property & vacation property. Would return again.
4
Anna
28 de jun. de 2025
·
A estadia foi de 4 noites
Property has aged over the years. The staff is wonderful (bartenders, waiters, concierge) but the rooms need an upgrade and upper management could have been more helpful.
Property has aged over the years. The staff is wonderful (bartenders, waiters, concierge) but the rooms need an upgrade and upper management could have been more helpful.
10
Michael
4 de abr. de 2025
·
A estadia foi de 4 noites
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
10
Caitlin
27 de fev. de 2025
·
A estadia foi de 4 noites
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
10
Daisy
7 de dez. de 2024
·
A estadia foi de 4 noites
We absolutely loved our stay at El Dorado Roayle Casitas! So much so I wish I didn’t have to leave. The staff was super friendly , our room was beautiful, the area was clean and super beautiful, the food was pretty good (although I wish they had more home-style Mexican food-we were in Mexico after all so I would of liked to have a more authentic Mexican cuisine while there). I will also add that you have to make reservations for dinner each night or else you most likely won’t be seated, and we never got to dine where we wanted because it was always full, so we ended up having to pick something that was open, even though we wouldn’t have chosen that restaurant. But overall, I can’t even compare this experience with any other, this one tops it by far. It was a nice get away from reality. Also, the golf cart drivers do their best, but even then sometimes it was hard to find them for transportation so we ended up walking a lot- but that’s no big deal as we would end up discovering new pretty places. Just make sure you bring walking shoes. We LOVED our stay! I hope to be back soon ! P.s. I want to add that we were told at one point we were going to be given a “free 25min couples massage” if we did a “tour” of Nickelodeon. But in reality, it was a sales scheme. They took almost 4 hours trying to convince us to buy vacation packages and wouldn’t take no for an answer. Ruined our last day since it took so long and was unclear. We wouldn’t have done it if we would’ve known.
We absolutely loved our stay at El Dorado Roayle Casitas! So much so I wish I didn’t have to leave. The staff was super friendly , our room was beautiful, the area was clean and super beautiful, the food was pretty good (although I wish they had more home-style Mexican food-we were in Mexico after all so I would of liked to have a more authentic Mexican cuisine while there). I will also add that you have to make reservations for dinner each night or else you most likely won’t be seated, and we never got to dine where we wanted because it was always full, so we ended up having to pick something that was open, even though we wouldn’t have chosen that restaurant. But overall, I can’t even compare this experience with any other, this one tops it by far. It was a nice get away from reality. Also, the golf cart drivers do their best, but even then sometimes it was hard to find them for transportation so we ended up walking a lot- but that’s no big deal as we would end up discovering new pretty places. Just make sure you bring walking shoes. We LOVED our stay! I hope to be back soon ! P.s. I want to add that we were told at one point we were going to be given a “free 25min couples massage” if we did a “tour” of Nickelodeon. But in reality, it was a sales scheme. They took almost 4 hours trying to convince us to buy vacation packages and wouldn’t take no for an answer. Ruined our last day since it took so long and was unclear. We wouldn’t have done it if we would’ve known.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
As Casitas com acesso direto à piscina e os layouts espaçosos são populares, mas problemas recorrentes incluem acessórios desatualizados, vazamentos, água morna ou ar condicionado fraco, incompatibilidades ocasionais na alocação e alguns atrasos na manutenção.
Avaliações dos hóspedes relacionadas
10
Bethani
15 de jan. de 2025
·
A estadia foi de 5 noites
This was mine and my husband’s first trip to Cancun and this resort was phenomenal. We stayed in a swim up private pool honeymoon suite and it couldn’t have been more prefect. The outdoor shower sounded gimmicky to me at first but that is something everyone should experience at least once! The candlelit dinner on the beach is very romantic and I highly recommend booking it. I don’t feel like going into detail about how great everything was, but it really was top tier! There’s also a few excursions you can book for no extra cost because they are part of the “more inclusive” thing that Lomas has started but we were enjoying the resort and relaxing so much that we just decided not to do any.
This was mine and my husband’s first trip to Cancun and this resort was phenomenal. We stayed in a swim up private pool honeymoon suite and it couldn’t have been more prefect. The outdoor shower sounded gimmicky to me at first but that is something everyone should experience at least once! The candlelit dinner on the beach is very romantic and I highly recommend booking it. I don’t feel like going into detail about how great everything was, but it really was top tier! There’s also a few excursions you can book for no extra cost because they are part of the “more inclusive” thing that Lomas has started but we were enjoying the resort and relaxing so much that we just decided not to do any.
8
Charles
15 de nov. de 2024
·
A estadia foi de 5 noites
We had a very good stay at the Casitas. The food was very good quality for an all inclusive. The staff were all excellent. I would have given an excellent rating but we had some room issues. The roof leaked during a rainstorm. Also we had only lukewarm water in the shower. The shower was reported early but never a resolution. Otherwise, a great stay. The More Inclusive had some nice perks like a catamaran snorkeling tour, a water park.
We had a very good stay at the Casitas. The food was very good quality for an all inclusive. The staff were all excellent. I would have given an excellent rating but we had some room issues. The roof leaked during a rainstorm. Also we had only lukewarm water in the shower. The shower was reported early but never a resolution. Otherwise, a great stay. The More Inclusive had some nice perks like a catamaran snorkeling tour, a water park.
2
Codi
15 de set. de 2025
·
A estadia foi de 7 noites
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
8
Conrad
3 de jan. de 2024
·
A estadia foi de 5 noites
3rd visit great, but we planned for a floor level casita and recieved a second floor casita..Resort is awesome..
3rd visit great, but we planned for a floor level casita and recieved a second floor casita..Resort is awesome..
4
Anna
28 de jun. de 2025
·
A estadia foi de 4 noites
Property has aged over the years. The staff is wonderful (bartenders, waiters, concierge) but the rooms need an upgrade and upper management could have been more helpful.
Property has aged over the years. The staff is wonderful (bartenders, waiters, concierge) but the rooms need an upgrade and upper management could have been more helpful.
6
Brandy
20 de jun. de 2025
·
A estadia foi de 3 noites
We have been coming to this resort since 2012. Historically, it has been the resort to which we compare all other resorts. This time, however, our experience was not up to usual standards. We stayed in casitas (2702), and the main issue was that when we tried to fill the tub with water, it flowed out around the faucet. Maintenance said it was a leak in the wall, and they would have to break open the wall to fix it. Our stay this time was short, so we didn't want them to "repair" the faucet while we were there, but I am not sure we will be returning to Casitas on our next trip. The experience this time was not in proportion to the price for 4 days and 3 nights ($1800). Also, the air conditioner did not keep the room cool enough to sleep comfortably without sticking to the sheets. Finally, the rubber weather stripping around the glass door leading to the patio was falling off (probably why the room wouldn't cool). Our snacks were refilled on day 2, but not on day 3. We knew from previous visits that the beach was not the best, but this time, the beach was awful! It was covered in sargasso, and the smell was so strong in front of Casitas 26-28 that sitting on the palapas was unpleasant. In addition to the smell, the tiny bugs that live in seaweed were biting. The only beach area that could be used was in front of the presidential suites and the burger restaurant in El Royal. Food was not as good as it used to be. Four of 6 people in party got food poisoning.
We have been coming to this resort since 2012. Historically, it has been the resort to which we compare all other resorts. This time, however, our experience was not up to usual standards. We stayed in casitas (2702), and the main issue was that when we tried to fill the tub with water, it flowed out around the faucet. Maintenance said it was a leak in the wall, and they would have to break open the wall to fix it. Our stay this time was short, so we didn't want them to "repair" the faucet while we were there, but I am not sure we will be returning to Casitas on our next trip. The experience this time was not in proportion to the price for 4 days and 3 nights ($1800). Also, the air conditioner did not keep the room cool enough to sleep comfortably without sticking to the sheets. Finally, the rubber weather stripping around the glass door leading to the patio was falling off (probably why the room wouldn't cool). Our snacks were refilled on day 2, but not on day 3. We knew from previous visits that the beach was not the best, but this time, the beach was awful! It was covered in sargasso, and the smell was so strong in front of Casitas 26-28 that sitting on the palapas was unpleasant. In addition to the smell, the tiny bugs that live in seaweed were biting. The only beach area that could be used was in front of the presidential suites and the burger restaurant in El Royal. Food was not as good as it used to be. Four of 6 people in party got food poisoning.
10
Caitlin
27 de fev. de 2025
·
A estadia foi de 4 noites
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
10
John
2 de set. de 2024
·
A estadia foi de 3 noites
This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
10
Cassie
24 de mai. de 2025
·
A estadia foi de 5 noites
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
8
Camdyn
3 de nov. de 2023
·
A estadia foi de 5 noites
The level of service has declined in the past few years, and the casitas are really showing their age. The place could use some focus and investment. The property itself is still lovely, but the rocky beaches make the opportunity to get into the ocean pretty impossible. Beachside Bali beds are a dream so still worth it.
The level of service has declined in the past few years, and the casitas are really showing their age. The place could use some focus and investment. The property itself is still lovely, but the rocky beaches make the opportunity to get into the ocean pretty impossible. Beachside Bali beds are a dream so still worth it.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é amplamente elogiada por sua simpatia e atenção, mas a consistência varia: as reservas e as respostas baseadas em aplicativos podem ser pouco confiáveis, os carrinhos e o check-in/out podem ser lentos e a oferta de upgrades ou a falta de atenção do concierge/gerência são reclamações recorrentes.
Avaliações dos hóspedes relacionadas
2
jessica
25 de mai. de 2024
·
A estadia foi de 4 noites
the staff was rude, and inconvenienced, wait times for the shuttle were over an hour. Because it was my birthday they offered to make up for the arrival surprise that was paid for and not fulfilled. When booking, they FALSELY advertised that Casitas residents get a personal butler. Not once did anyone show up unless we called even during the day. Also, when we called, they would hang up on us. When we raised our concerns the concierge promised us a complimentary bottle of wine for our reversed romantic dinner to make it up to us. I speak fluent Spanish so i did not misunderstand. The restaurant staff did not know AT ALL what was promised to us and they tried to force us to sign for a tip while also blindsiding us with a $400 bottle of wine that is actually worth only $70 without telling us. We spent over $400 USD tipping the staff during our stay. We spoke with the concierge, manager, and restaurant staff and no one acknowledged any of our complaints. Furthermore, my wife was not shown any respect by the managerial/concierge staff and they continually ignored her because is an American Woman and I am a Hispanic Man so they ignored her, and disrespected her over and over again. the lace is just for weddings but not for a nice 5 star resort.
the staff was rude, and inconvenienced, wait times for the shuttle were over an hour. Because it was my birthday they offered to make up for the arrival surprise that was paid for and not fulfilled. When booking, they FALSELY advertised that Casitas residents get a personal butler. Not once did anyone show up unless we called even during the day. Also, when we called, they would hang up on us. When we raised our concerns the concierge promised us a complimentary bottle of wine for our reversed romantic dinner to make it up to us. I speak fluent Spanish so i did not misunderstand. The restaurant staff did not know AT ALL what was promised to us and they tried to force us to sign for a tip while also blindsiding us with a $400 bottle of wine that is actually worth only $70 without telling us. We spent over $400 USD tipping the staff during our stay. We spoke with the concierge, manager, and restaurant staff and no one acknowledged any of our complaints. Furthermore, my wife was not shown any respect by the managerial/concierge staff and they continually ignored her because is an American Woman and I am a Hispanic Man so they ignored her, and disrespected her over and over again. the lace is just for weddings but not for a nice 5 star resort.
10
Rebekah
18 de out. de 2025
·
A estadia foi de 5 noites
The staff was 1000/10! Laticia and Paula made our honeymoon absolutely unforgettable and beyond perfect. They made us feel so welcome and celebrated! Just like family, I don’t know if you can request certain concierge’s but we will be requesting them when we go back and we can’t wait!
The staff was 1000/10! Laticia and Paula made our honeymoon absolutely unforgettable and beyond perfect. They made us feel so welcome and celebrated! Just like family, I don’t know if you can request certain concierge’s but we will be requesting them when we go back and we can’t wait!
2
Codi
15 de set. de 2025
·
A estadia foi de 7 noites
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
We showed up for honeymoon. Our room wasn’t decorated or anything. Nothing special was set up for us. Our shower didn’t have hot water at all. When we ordered room service they would question how many people we had in our room. They would try and up sell us on EVERYTHING. It’s an all inclusive and would try and up sell us on the menus, alcohol, massages, transportation etc.They told us we would get a discount on our couples massage and they never honored it even though we had a physical coupon. Broken glass plates were shattered outside our room from room service and they would never clean it up so we were constantly walking on shattered glass. Staff asked for tips. Overall, very poor experience and sad we took our honey moon here.
8
David
29 de dez. de 2024
·
A estadia foi de 7 noites
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
2
Dan
9 de nov. de 2024
·
A estadia foi de 3 noites
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
10
Timothy
30 de mar. de 2025
·
A estadia foi de 5 noites
There were some technical glitches with the app to order breakfast as well as the roomservice menue channel having to be reprogramed for pur room. The concierge forgot to get out luggage to the front after checkout. I was glad i checked so that someone could get them before our departure ride left.
There were some technical glitches with the app to order breakfast as well as the roomservice menue channel having to be reprogramed for pur room. The concierge forgot to get out luggage to the front after checkout. I was glad i checked so that someone could get them before our departure ride left.
4
Julie
14 de jan. de 2025
·
A estadia foi de 7 noites
We had a horrible experience in the spa which cost $400 USD and when brought to staff’s attention we were dismissed and told they would pass info along which they did not! We asked 4 different levels of staff for water and did NOT receive any. We had called the phone number for the shuttle arrangements before leaving Canada and did not receive the email with a code they said they would send so 45 min was wasted upon arrival at the airport. 2019 we loved this resort which is why we chose to go back but food and staff was definitely not up to par! Checkout process is horrible and spread over 2 days.
We had a horrible experience in the spa which cost $400 USD and when brought to staff’s attention we were dismissed and told they would pass info along which they did not! We asked 4 different levels of staff for water and did NOT receive any. We had called the phone number for the shuttle arrangements before leaving Canada and did not receive the email with a code they said they would send so 45 min was wasted upon arrival at the airport. 2019 we loved this resort which is why we chose to go back but food and staff was definitely not up to par! Checkout process is horrible and spread over 2 days.
10
Cassie
24 de mai. de 2025
·
A estadia foi de 5 noites
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
The staff are wonderful! We had a swim out room at the Casitas area and thought it was absolutely worth it. I can’t find a single thing to be unhappy with. We both enjoyed the included day at Maroma Beach with the catamaran snorkel. That was some an awesome inclusion. The entire resort as well as the Lomas travel team and the staff at Maroma are so well organized and punctual. We had the best time!
10
Maria
11 de set. de 2024
·
A estadia foi de 3 noites
Service by the employees was excellent
Service by the employees was excellent
10
Jessica Ann
9 de jul. de 2025
·
A estadia foi de 3 noites
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Resort grande e tranquilo, com acesso a outras propriedades irmãs. A praia no local é frequentemente rochosa, com algas e quebra-mares, o que dificulta o banho no oceano; muitos hóspedes utilizam o traslado incluído para a Praia de Maroma.
Avaliações dos hóspedes relacionadas
8
Debra Renee
27 de out. de 2023
·
A estadia foi de 3 noites
I’m a beach person so disappointed use was limited
I’m a beach person so disappointed use was limited
8
Kaley
1 de jul. de 2025
·
A estadia foi de 5 noites
Great if you just want to stay on property, eat, drink, and stay by the pool. Not great for beach time or adventure. Beaches have big ugly concrete blocks not far out in the water. Beaches often are rock or have a big drop before sand.
Great if you just want to stay on property, eat, drink, and stay by the pool. Not great for beach time or adventure. Beaches have big ugly concrete blocks not far out in the water. Beaches often are rock or have a big drop before sand.
10
Brian
1 de nov. de 2024
·
A estadia foi de 4 noites
We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience. One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience. One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
10
Michael
4 de abr. de 2025
·
A estadia foi de 4 noites
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
Beautiful sprawling property. The grounds are gorgeous and well maintained. Nice shade and palm trees everywhere. Never felt crowded!
8
David
30 de jun. de 2025
·
A estadia foi de 7 noites
I expected white sands and a beach close to our room The sargassum seaweed was excessive, and was continually being cleared ineffectively from the beach, which actually didn't exist and the view was marred by concrete obelisks presumably there to prevent further erosion. So that it was not possible to enter the sea from the resort
I expected white sands and a beach close to our room The sargassum seaweed was excessive, and was continually being cleared ineffectively from the beach, which actually didn't exist and the view was marred by concrete obelisks presumably there to prevent further erosion. So that it was not possible to enter the sea from the resort
10
Terry
16 de jun. de 2024
·
A estadia foi de 4 noites
We loved all of the options at El Dorado Casitas Royale! It never felt crowded like most reaorts. There were so many pools, that there was never more that 10 people in the pool at a time. Food was excelent. Service was incredible! We can't wait to come again!
We loved all of the options at El Dorado Casitas Royale! It never felt crowded like most reaorts. There were so many pools, that there was never more that 10 people in the pool at a time. Food was excelent. Service was incredible! We can't wait to come again!
8
Melissa
5 de ago. de 2025
·
A estadia foi de 3 noites
I absolutely loved my stay at casitas. The property is huge and peaceful.
I absolutely loved my stay at casitas. The property is huge and peaceful.
8
Hui Yon
1 de jun. de 2025
·
A estadia foi de 4 noites
Good if there is no seewwed
Good if there is no seewwed
8
Eric
31 de mar. de 2025
·
A estadia foi de 3 noites
Beautiful resort, plenty of options for food & enjoying the scenery. We loved the location and how we could utilize all the amenities at all 3 resorts. We do think there could be more signage for directions because the first day was kinda confusing on figuring out where everything was but once we did it was a breeze and the app was helpful.
Beautiful resort, plenty of options for food & enjoying the scenery. We loved the location and how we could utilize all the amenities at all 3 resorts. We do think there could be more signage for directions because the first day was kinda confusing on figuring out where everything was but once we did it was a breeze and the app was helpful.
8
Camdyn
3 de nov. de 2023
·
A estadia foi de 5 noites
The level of service has declined in the past few years, and the casitas are really showing their age. The place could use some focus and investment. The property itself is still lovely, but the rocky beaches make the opportunity to get into the ocean pretty impossible. Beachside Bali beds are a dream so still worth it.
The level of service has declined in the past few years, and the casitas are really showing their age. The place could use some focus and investment. The property itself is still lovely, but the rocky beaches make the opportunity to get into the ocean pretty impossible. Beachside Bali beds are a dream so still worth it.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
A qualidade e a variedade da comida recebem elogios frequentes, mas o aplicativo de reservas para o jantar é complicado, o serviço de quarto pode perder pedidos e as experiências variam de acordo com o local; algumas avaliações relatam refeições ruins ou até mesmo doenças.
Avaliações dos hóspedes relacionadas
10
Richard Adair
5 de fev. de 2024
·
A estadia foi de 7 noites
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
8
amy
19 de jan. de 2025
·
A estadia foi de 6 noites
Beautiful resort and we loved our stay. A few observations....just being nit-picky....need to iron out the room service - didn't get our order a few different times, Hard to get coffee and not many quick food options. No ice cream available.
Beautiful resort and we loved our stay. A few observations....just being nit-picky....need to iron out the room service - didn't get our order a few different times, Hard to get coffee and not many quick food options. No ice cream available.
8
David
29 de dez. de 2024
·
A estadia foi de 7 noites
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
6
Brandy
20 de jun. de 2025
·
A estadia foi de 3 noites
We have been coming to this resort since 2012. Historically, it has been the resort to which we compare all other resorts. This time, however, our experience was not up to usual standards. We stayed in casitas (2702), and the main issue was that when we tried to fill the tub with water, it flowed out around the faucet. Maintenance said it was a leak in the wall, and they would have to break open the wall to fix it. Our stay this time was short, so we didn't want them to "repair" the faucet while we were there, but I am not sure we will be returning to Casitas on our next trip. The experience this time was not in proportion to the price for 4 days and 3 nights ($1800). Also, the air conditioner did not keep the room cool enough to sleep comfortably without sticking to the sheets. Finally, the rubber weather stripping around the glass door leading to the patio was falling off (probably why the room wouldn't cool). Our snacks were refilled on day 2, but not on day 3. We knew from previous visits that the beach was not the best, but this time, the beach was awful! It was covered in sargasso, and the smell was so strong in front of Casitas 26-28 that sitting on the palapas was unpleasant. In addition to the smell, the tiny bugs that live in seaweed were biting. The only beach area that could be used was in front of the presidential suites and the burger restaurant in El Royal. Food was not as good as it used to be. Four of 6 people in party got food poisoning.
We have been coming to this resort since 2012. Historically, it has been the resort to which we compare all other resorts. This time, however, our experience was not up to usual standards. We stayed in casitas (2702), and the main issue was that when we tried to fill the tub with water, it flowed out around the faucet. Maintenance said it was a leak in the wall, and they would have to break open the wall to fix it. Our stay this time was short, so we didn't want them to "repair" the faucet while we were there, but I am not sure we will be returning to Casitas on our next trip. The experience this time was not in proportion to the price for 4 days and 3 nights ($1800). Also, the air conditioner did not keep the room cool enough to sleep comfortably without sticking to the sheets. Finally, the rubber weather stripping around the glass door leading to the patio was falling off (probably why the room wouldn't cool). Our snacks were refilled on day 2, but not on day 3. We knew from previous visits that the beach was not the best, but this time, the beach was awful! It was covered in sargasso, and the smell was so strong in front of Casitas 26-28 that sitting on the palapas was unpleasant. In addition to the smell, the tiny bugs that live in seaweed were biting. The only beach area that could be used was in front of the presidential suites and the burger restaurant in El Royal. Food was not as good as it used to be. Four of 6 people in party got food poisoning.
2
Dan
9 de nov. de 2024
·
A estadia foi de 3 noites
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
8
roberto
8 de jan. de 2025
·
A estadia foi de 4 noites
Estuvo muy bien, la atención de Vianney desde un inicio fue muy buena. Todo mundo muy amable. Solo tuvimos problema en atención de dos solicitudes al cuarto de tazas para café y de café que se demoraron mucho o no se entregaron. El Cocotal para desayunos estuvo maravilloso. De los restaurantes temáticos el italiano y el Jade fueron más allá de nuestras expectativas.
Estuvo muy bien, la atención de Vianney desde un inicio fue muy buena. Todo mundo muy amable. Solo tuvimos problema en atención de dos solicitudes al cuarto de tazas para café y de café que se demoraron mucho o no se entregaron. El Cocotal para desayunos estuvo maravilloso. De los restaurantes temáticos el italiano y el Jade fueron más allá de nuestras expectativas.
10
Caitlin
27 de fev. de 2025
·
A estadia foi de 4 noites
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
10
Ibrahim
29 de dez. de 2024
·
A estadia foi de 7 noites
Beautiful 5 star resort with great variety of food
Beautiful 5 star resort with great variety of food
10
Daisy
7 de dez. de 2024
·
A estadia foi de 4 noites
We absolutely loved our stay at El Dorado Roayle Casitas! So much so I wish I didn’t have to leave. The staff was super friendly , our room was beautiful, the area was clean and super beautiful, the food was pretty good (although I wish they had more home-style Mexican food-we were in Mexico after all so I would of liked to have a more authentic Mexican cuisine while there). I will also add that you have to make reservations for dinner each night or else you most likely won’t be seated, and we never got to dine where we wanted because it was always full, so we ended up having to pick something that was open, even though we wouldn’t have chosen that restaurant. But overall, I can’t even compare this experience with any other, this one tops it by far. It was a nice get away from reality. Also, the golf cart drivers do their best, but even then sometimes it was hard to find them for transportation so we ended up walking a lot- but that’s no big deal as we would end up discovering new pretty places. Just make sure you bring walking shoes. We LOVED our stay! I hope to be back soon ! P.s. I want to add that we were told at one point we were going to be given a “free 25min couples massage” if we did a “tour” of Nickelodeon. But in reality, it was a sales scheme. They took almost 4 hours trying to convince us to buy vacation packages and wouldn’t take no for an answer. Ruined our last day since it took so long and was unclear. We wouldn’t have done it if we would’ve known.
We absolutely loved our stay at El Dorado Roayle Casitas! So much so I wish I didn’t have to leave. The staff was super friendly , our room was beautiful, the area was clean and super beautiful, the food was pretty good (although I wish they had more home-style Mexican food-we were in Mexico after all so I would of liked to have a more authentic Mexican cuisine while there). I will also add that you have to make reservations for dinner each night or else you most likely won’t be seated, and we never got to dine where we wanted because it was always full, so we ended up having to pick something that was open, even though we wouldn’t have chosen that restaurant. But overall, I can’t even compare this experience with any other, this one tops it by far. It was a nice get away from reality. Also, the golf cart drivers do their best, but even then sometimes it was hard to find them for transportation so we ended up walking a lot- but that’s no big deal as we would end up discovering new pretty places. Just make sure you bring walking shoes. We LOVED our stay! I hope to be back soon ! P.s. I want to add that we were told at one point we were going to be given a “free 25min couples massage” if we did a “tour” of Nickelodeon. But in reality, it was a sales scheme. They took almost 4 hours trying to convince us to buy vacation packages and wouldn’t take no for an answer. Ruined our last day since it took so long and was unclear. We wouldn’t have done it if we would’ve known.
10
Jessica Ann
9 de jul. de 2025
·
A estadia foi de 3 noites
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
I loved their professional yet welcoming appearance and demeanor. My driver Jesus Cruz was great and made sure I arrived at the El Dorado Resort in a safe and timely manner. Check in was a breeze, I loved the quality and amount of activities available to me at no extra cost and ease of scheduling. I could choose to slow down and relax or be busy and explore, best of both worlds! Food and drinks are top notch, and the variety of food available is unbelievable. I wish I could have tried something from every place! Traveling solo, I felt extremely safe the entire time on the property and when out on activities. My casita was beautiful. I had a swim up third from the beach. I booked a massage and water experience with the spa right near my casita. I highly recommend El Dorado Resort and Lomas Hospitality for more inclusive travel.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Ismael
22 de nov. de 2024
·
A estadia foi de 3 noites
O El Dorado foi uma experiência sensacional! O atendimento impecável, a qualidade do serviço e, principalmente, a excelência da comida foram impressionantes, especialmente para um hotel all-inclusive. Todos os restaurantes eram de fácil acesso, com reservas simples feitas pelo aplicativo, o que tornou tudo ainda mais prático e agradável. Outro destaque foram os passeios de catamarã e jet-ski, já incluídos no pacote, proporcionando momentos únicos e divertidos. O conceito more-inclusive realmente superou expectativas, com um nível de luxo e atenção aos detalhes que deixou a estadia inesquecível. Sem dúvidas, é um lugar para voltar e aproveitar ainda mais tudo o que oferece!
O El Dorado foi uma experiência sensacional! O atendimento impecável, a qualidade do serviço e, principalmente, a excelência da comida foram impressionantes, especialmente para um hotel all-inclusive. Todos os restaurantes eram de fácil acesso, com reservas simples feitas pelo aplicativo, o que tornou tudo ainda mais prático e agradável. Outro destaque foram os passeios de catamarã e jet-ski, já incluídos no pacote, proporcionando momentos únicos e divertidos. O conceito more-inclusive realmente superou expectativas, com um nível de luxo e atenção aos detalhes que deixou a estadia inesquecível. Sem dúvidas, é um lugar para voltar e aproveitar ainda mais tudo o que oferece!
6
Jessica
8 de ago. de 2026
·
A estadia foi de 5 noites
Very beautiful. Very big. Got lost a lot trying to find restaurants and they dont have a map. Couldn’t swim due to sargassum on the beach.
Very beautiful. Very big. Got lost a lot trying to find restaurants and they dont have a map. Couldn’t swim due to sargassum on the beach.
10
timothy l
28 de jul. de 2026
·
A estadia foi de 5 noites
Had a great stay! Staff was very helpful and everyone was so friendly!! We will visit again!
Had a great stay! Staff was very helpful and everyone was so friendly!! We will visit again!
10
Elece
21 de jul. de 2026
·
A estadia foi de 4 noites
Absolutely was impressed…went for Easter and now going back for Thanksgiving with the whole family
Absolutely was impressed…went for Easter and now going back for Thanksgiving with the whole family
2
Maria Marta
21 de jul. de 2026
·
A estadia foi de 1 noite
It was terrible because I never went. They wouldn't accept a date change within 30 minutes of making the reservation with expedia. They blamed each other & pocketed the money. Good riddance to both of them.
It was terrible because I never went. They wouldn't accept a date change within 30 minutes of making the reservation with expedia. They blamed each other & pocketed the money. Good riddance to both of them.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:59
Antes das 12:00
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As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
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Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
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- 2026-12-01: 567.7952793349609USD
- 2026-12-02: 579.7481941987305USD
- 2026-12-03: 600.373687022461USD
- 2026-12-04: 578.4083011274414USD
- 2026-12-05: 600.373687022461USD
- 2026-12-06: 567.7952793349609USD
- 2026-12-07: 600.373687022461USD
- 2026-12-08: 547.3713115695801USD
- 2026-12-09: 544.4646702346191USD
- 2026-12-10: 578.4083011274414USD
- 2026-12-11: 600.373687022461USD
- 2026-12-12: 600.373687022461USD
- 2026-12-13: 600.373687022461USD
- 2026-12-14: 600.373687022461USD
- 2026-12-15: 600.373687022461USD
- 2026-12-16: 497.4286742697754USD
- 2026-12-17: 590.9129326889648USD
- 2026-12-18: 582.64962746875USD
- 2026-12-19: 582.64962746875USD
- 2026-12-20: 499.9194482373047USD
- 2026-12-21: 499.9194482373047USD
- 2026-12-22: 495.1944482285156USD
- 2026-12-23: 600.373687022461USD
- 2026-12-24: 591.6745276401367USD
- 2026-12-25: 608.6477465585938USD
- 2026-12-26: 612.1861194072266USD
- 2026-12-27: 628.8200024580078USD
- 2026-12-28: 687.8287986254883USD
- 2026-12-29: 693.7404257944336USD
- 2026-12-30: 699.6520529633789USD
- 2026-12-31: 699.6520529633789USD
- 2027-01-01: 699.6520529633789USD
- 2027-01-02: 687.8287986254883USD
- 2027-01-03: 629.9209332768555USD
- 2027-01-04: 531.8291944960938USD
- 2027-01-05: 500.1374429555664USD
- 2027-01-06: 582.64962746875USD
- 2027-01-07: 573.1018240498047USD
- 2027-01-08: 563.8021815434571USD
- 2027-01-09: 582.64962746875USD
- 2027-01-10: 582.64962746875USD
- 2027-01-11: 582.64962746875USD
Este alojamento disponibiliza transporte a partir do aeroporto (podem aplicar-se sobretaxas). Para organizar o transporte, os clientes devem contactar o alojamento 72 horas antes da chegada através dos dados que constam da confirmação da reserva. Os clientes deverão fornecer uma cópia do seu passaporte antes da chegada.
Os clientes irão receber um e-mail 5 dias antes da chegada com instruções para o check-in. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Terá de efetuar uma reserva se quiser desfrutar de massagens. As reservas poderão ser efetuadas contactando Este hotel antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- Não é permitida a estadia de pessoas com idade inferior a 18 anos neste alojamento só para adultos.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Acesso aos quartos através de dispositivo móvel.
- Será cobrada uma taxa de check-out tardio
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Wi-fi gratuito