Is parking available at the property?

Complimentary on-site parking is available for guests. Valet parking services are also offered.

What type of breakfast is offered and what are the serving hours?

A delicious breakfast is served each morning, with options available for in-room dining. Specific serving hours are not mentioned.

Does the property allow pets?

Pets are not allowed at the property, and service animals are also not permitted.

What are the standard check-in and check-out times?

Check-in starts at 14:00 and ends at 23:59. Check-out is required by 12:00. Early or late check-in/check-out may be available upon request.

Are airport shuttle services available?

Airport shuttle services are available at a fee of RWF 18 per child (ages 4 to 12) for a one-way trip. Details on adult pricing are not specified.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility. There are step-free entrances and accessible public areas, though specific details on room and bathroom accessibility are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in Kigali, connected to a shopping center. It is near local landmarks such as Ntarama Church and the Presidential Palace Museum, with natural attractions like Nyandungu Urban Wetland Eco Tourism Park and Umusambi Village nearby.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests. The operational hours and seasonal availability are not specified.

What are the hotel's policies regarding children?

Children are allowed at the property. However, extra-person charges may apply, and specific room suitability for children should be confirmed prior to arrival.

What are the policies for extra beds and cribs?

The property offers rollaway beds at a fee of RWF 150.0 per day. Advance request or confirmation may be required for availability.

Kigali Serena Hotel in Nyarugenge, Rwanda

Average nightly price at Kigali Serena Hotel by month, last 12 months (USD)
Month	Average price
January	US$158
February	US$162
March	US$172
April	US$143
May	US$272
June	US$229
July	US$201
August	US$181
September	US$199
October	US$210
November	US$218
December	US$155

What guests think

At Kigali Serena Hotel, travellers frequently highlight friendly, helpful service; a relaxing pool, spa and gym; and tasty dining—especially breakfast—alongside generally comfortable, sometimes spacious rooms and a location within walking distance of the city centre.

Recurring drawbacks include dated rooms, maintenance problems, and occasional lapses such as slow check-in, poor follow-up, and intermittent hot water. Cleanliness varies, with several reports of dirty or poorly prepared rooms contrasted by others noting very clean accommodation. Best suited to travellers wanting a well equipped central base who can accept some inconsistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests consistently highlight the outdoor pool, spa, and gym, with some noting an appealing poolside lounge or patio.

Related guest reviews

10

Arthur

17 Jan 2022

·

Stayed 2 nights

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

10

Andrea

1 Feb 2025

·

Stayed 4 nights

Great customer service and beautiful pool and spa.

10

Linda

23 Sept 2025

·

Stayed 1 night

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

10

Deborah

28 May 2025

·

Stayed 6 nights

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

10

Monica

21 Feb 2024

·

Stayed 2 nights

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

10

SOMORIN AHMED

7 Jan 2025

·

Stayed 2 nights

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

10

ELLENOR

31 Aug 2023

·

Stayed 2 nights

Nice outdoor pool.

10

John

10 Sept 2025

·

Stayed 2 nights

Gym

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: some report very clean rooms, while others found dirty rooms and mould, indicating inconsistent housekeeping.

Related guest reviews

10

Arthur

17 Jan 2022

·

Stayed 2 nights

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

10

Marion

25 Jul 2025

·

Stayed 2 nights

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

4

Sarah

10 May 2023

·

Stayed 1 night

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

4

Yakup

16 Mar 2025

·

Stayed 1 night

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

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AI-generated summary based on recent guest reviews

Rooms

Many describe rooms as comfortable and often spacious, but several mention dated decor, occasional small rooms, and maintenance issues such as broken fixtures and hot water problems.

Related guest reviews

10

Linda

23 Sept 2025

·

Stayed 1 night

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

10

Deborah

28 May 2025

·

Stayed 6 nights

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

8

Katherine

28 Nov 2023

·

Stayed 4 nights

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

10

Marion

25 Jul 2025

·

Stayed 2 nights

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

4

Robert

12 Aug 2025

·

Stayed 2 nights

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

10

Laura

25 Jul 2025

·

Stayed 2 nights

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

4

Sarah

10 May 2023

·

Stayed 1 night

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

10

Chirag

8 Nov 2025

·

Stayed 1 night

Great stay with lovely views

10

Emerson

28 Dec 2022

·

Stayed 19,353 nights

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

4

Michel

20 Aug 2024

·

Stayed 2 nights

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.

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AI-generated summary based on recent guest reviews

Service

Widely described as friendly, professional, and helpful, though a few guests reported slow or unprofessional front desk handling and poor follow up.

Related guest reviews

10

gail

13 Jan 2025

·

Stayed 1 night

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!

10

Gerard

15 Oct 2025

·

Stayed 4 nights

Excellent in all respects all the staff are lovely well done

10

Noel

3 Dec 2024

·

Stayed 5 nights

Very professional staff

10

Marion

25 Jul 2025

·

Stayed 2 nights

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

10

Robert

14 Jun 2025

·

Stayed 3 nights

Friendly and helpful staff. Good food.

4

Robert

12 Aug 2025

·

Stayed 2 nights

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

10

Laura

25 Jul 2025

·

Stayed 2 nights

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

10

SOMORIN AHMED

7 Jan 2025

·

Stayed 2 nights

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

10

Priscilla

27 Jun 2024

·

Stayed 3 nights

5 star quality service

4

Yakup

16 Mar 2025

·

Stayed 1 night

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Noted as a short walk from the city centre; few other details provided.

Related guest reviews

8

Peder

25 Dec 2025

·

Stayed 8 nights

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

8

Boubacar

9 Nov 2024

·

Stayed 1 night

Location

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Dining draws strong praise, especially the generous breakfast buffet and quality steaks; overall food is well regarded, with occasional misses or just decent experiences.

Related guest reviews

10

Arthur

17 Jan 2022

·

Stayed 2 nights

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

10

Linda

23 Sept 2025

·

Stayed 1 night

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

8

Katherine

28 Nov 2023

·

Stayed 4 nights

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

10

Marion

25 Jul 2025

·

Stayed 2 nights

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

8

Peder

25 Dec 2025

·

Stayed 8 nights

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

10

Robert

14 Jun 2025

·

Stayed 3 nights

Friendly and helpful staff. Good food.

10

Laura

25 Jul 2025

·

Stayed 2 nights

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

10

Monica

21 Feb 2024

·

Stayed 2 nights

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

4

Yakup

16 Mar 2025

·

Stayed 1 night

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

10

Emerson

28 Dec 2022

·

Stayed 19,353 nights

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $146	2 $146	3 $146	4 $145	5 $162	6 $138	7 $136
8 $137	9 $162	10 $146	11 $146	12 $146	13 $146	14 $152
15 $146	16 $144	17 $146	18 $146	19 $146	20 $158	21 $146
22 $146	23 $163	24 $163	25 $163	26 $163	27 $163	28 $163
29 $163	30 $154

Kigali Serena Hotel

Prices for Kigali Serena Hotel

Monthly average prices

About this property

Location

Room options

Standard Twin Room

Deluxe Twin Room

Superior Twin Room

Deluxe Room

Junior Suite

Presidential Suite

Superior Room

Standard King Room

Standard Double Or Twin Room

Executive Suite

Guest reviews of Kigali Serena Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

FAQs about Kigali Serena Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23 $153	24 $146
25 $182	26	27 $182	28 $179	29 $157	30 $151	31 $138