Topaz Lodge

no elevator to 2nd floor , i have a bad knee

Love the location with views of the lake as well as the great all around restaurant - best breakfasts anywhere! We didn't like that the ice machine was unavailable in our building and the one in the next was quite slow and didn't give you much. Other than that, all was good.

Easy to park trailers

This was my first visit to this property. Pros: Lots of convenient parking. Good view of Topaz Lake. Many thanks for the two free drinks at check-in. Nice bar and lounge to hang out at. Good wifi and cable tv. Air conditioning works well. Views of the lake from the bar and restaurant are plentiful and picturesque. Nice staff. Cons-: Difficult to find front desk for check-in. No clear signage. Other guests needed to guide me. No working ice machines in any of the three buildings. (And this is the summer season.) An offering of an alternate source of free ice would have been nice when the ice machines are out. After a strenuous day, I couldn't soak in the bathtub because the stopper for the tub's drain wouldn't work. Lots of previous tennants hairr on the floor. Food service at the restaurant was REALLY slow. (But, when it arrived, it was good.) The Topaz Lodge is a comfortable hotel/casino with a good services and adequate rooms. It could use maintenance in some areas.

The dead bolt on our door was broken even though there were warnings for us to keep it locked at all times. There were carpet beetles in the room. Staff was friendly and helpful. We did not have a lake view but rather the view of a swimming pool half filled up with dirt. Disappointing.

Room clean & appeared nice, but items need to be repaired - toilet lever broken (fixed by client w/ dental floss), bathroom fan non-operational, bath faucet loose & leaked on counter, thermostat falling off wall & didn't operate correctly, bldg ice machine non-operational (got ice from gas station next door) Booked 2 night stay, 2nd day flagged door "do not disturb", returned after day trip, room serviced. Everything left is room disposed of by housekeeping - waterproof dirty close bag w/ dirty clothes, post cards, phone charger, food & drink in fridge - GONE.

Photos show swimming pool full of water. Pool was actually filled in with sand a few years ago. i had called a few days before check in to request a room with "NO STAIRS" and left a number to call back with confirmation. Never received a call. Questioned why we didn't receive a call back and gentleman as very rude. stating it was the morning staffs job to check messages. Our rooms were not cleaned and towels/ toiletries replaced as scheduled. We called the front desk and the same gentleman said he would take care of it. 3 hours later we had to make another call and a female answered apologizing i was not taken care of and we were then serviced with towels within 10 minutes. The gentleman working the counter is not a prime candidate for handling customer service and should be replaced.

The Staff was polite and friendly, parking was simple & had EV charging units, gas station with market. Casino within the lodge with easy quick payouts. Plus the restaurant was convenient and good service.

Dated but large room. There was no elevator in our building and the bed seemed small. Maybe a full size. There us a couch, fridge, microwave and coffee maker. Also DTV.

This property just off the main H395 (and 1hr south of South Tahoe Lake), is made up of 3 large buildings. One contains reception, restaurant, the casino and some ground floor rooms. Note you need to walk through the casino to checkin. The other buildings (separated by an onsite Chevron) are just accommodation. Plenty of green space offered. The rooms are surprisingly quiet and a little worn but keep you cosy. Self parking is free. All rooms face Topaz Lake which is wonderful. Breakfast is not included but a $3 pp discount voucher is given to each guest. The food and service was great, with a fantastic view of the lake. Dog friendly.

Rooms were clean. Beds were very comfortable.

Clean and quiet. Perfect.

The room was extremely dirty. First step into the room brought unpleasant smell. There was a HUGE spider webs on the floor lamp. The size that can only be there after more than a month of not cleaning. There was also hair on the toilet paper. It was so dirty we had to check the bed thoroughly before sleeping. Luckily it seemed clean.

Room clean & appeared nice, but items need to be repaired - toilet lever broken (fixed by client w/ dental floss), bathroom fan non-operational, bath faucet loose & leaked on counter, thermostat falling off wall & didn't operate correctly, bldg ice machine non-operational (got ice from gas station next door) Booked 2 night stay, 2nd day flagged door "do not disturb", returned after day trip, room serviced. Everything left is room disposed of by housekeeping - waterproof dirty close bag w/ dirty clothes, post cards, phone charger, food & drink in fridge - GONE.

Horrible hotel with even worse customer service. We had a group of 13 that all had rooms. Two of our rooms, mine included in that, were not ready for 2 hours when trying to check in at 5pm. Staff was very untrained and had ZERO skills to solve problems. I was talked to in a rude manner by several employees for THEIR problem. Then to top it off I was given a discounted rate in which they charged me AGAIN, not a refund. The room was dirty, had trash in the cans, hair on the floor in the bathroom, and smelled. STAY FAR, FAR away from this place.

Room was clean, staff was very good for hotel and restaurant. Did not use bar or casino.

The room was comfortable and very clean. It has a beautiful lake view. The only negative was that the forced air heating did not work, so the only HVAC was an air conditioner and a "radiator", both rollaways.

While they have “upgraded” some of the rooms, I had the unfortunate chance of being given a room in the part that had not been upgraded. Used soap, bugs, the water smelled horrible in the shower, and someone had used the toilet and not flushed which tells me that this room had not been cleaned. I will not be staying here again. If you are driving through and need a place, keep going to Carson City. The positive thing I can say, is that the staff was really nice.

Dirty and needs new bedding. Food at restaurant was delicious

Great view and clean

We stayed at this property twice on our roadtrip. The first time our room was very comfortable. The second time the room had some issues. The thermostat didn’t work so they left a space heater in the room. It didn’t work very well. Also, the ceiling had a leak. Fortunately, the leak was nowhere near the bed.

Stayed for one night while traveling with family. Topaz Lake and scenery is very nice. Walls were thin and we had inconsiderate neighbor blasting tv til midnight and then opening/slamming door constantly at 5 am so i didn't sleep well. The property itself is a cool place but walls are thin and can hear loud neighbors. Everything else was good. Nice cafe with good food and bar and casino. There's a swing set that the kids enjoyed. Would stay again. Just got unlucky with loud neighbors.

Buildings were a little old, so we could hear every step from our upstairs neighbor. The room was very clean and the restaurant was great. We booked while traveling through, but the views of the lake were beautiful and worth the stay.

The directions to the room, in another building, were unclear and confusing. The staff at check in was nice and friendly but again confusing info. The room was clean and comfortable however the walls are paper thin and we had to listen to the tv next door word for word all night.

Heater didn’t work in our room. Management moved us into adjacent room. Thanks

Excellent location. Perfect lake view.

We had a lake view room at a great price

The room has only one accessible bedside outlet for electronic charging, no USB outlets at all. Only one nightstand and reading lamp for 2 beds. Otherwise nice enough. Nice view of the lake.

Pros: room was very clean; convenient location; restaurant on-site has late hours which is good for travelers; great view of Topaz Lake; staff was friendly & generally responsive; complimentary shampoo and conditioner were appreciated; large TV with what appeared to be cable or direct TV (we didn't get a chance to use the TV but I'm sure others would appreciate it); convenience store on-site with very helpful staff; free wi-fi and parking; iron & board available upon request. Cons: While staff at motel was friendly, some are in need of additional training (we asked the front desk for help locating our room as we could not find it, and were literally told that our guess was as good as theirs & good luck finding it). Some of the site materials are in need of clarification and/or updates (eg multiple buildings on site but signage not clear as to which building was which). Room was dated, dark, & strangely appointed; brown water from the tap every time we used it; stairs in need of repair; bathroom quite small with a narrow, short shower not suited for anyone over 6' (such as my husband); sink was oddly low (I'm 5'3 & it was low even for me); no counter or space for toiletries in bathroom; lacked outlets in the room in general & had none near the bathroom; no full length mirror & the only large-ish mirror was in a corner of the room that had no light source, so was kind of pointless; no microwave or refrigerator; bed was overly firm & springy.

be a little more careful when checking that everything works. In my first reservation, the hot air didn't work, in the second one, the bathroom extractor fan was very noisy and the air didn't work until the third reservation.

Desk, housekeeping, bartender and restaurant staff are all extremely friendly ! I haven't had good luck with customer service but we scored a jackpot here with that!

Check in was difficult. I walk with a cane so I want to walk to places as efficiently as possible.I drove around the property to find the front desk to check in. I finally had to stop in at the convenience store for directions to the front desk. The front desk clerk who checked me in seemed preoccupied with whatever she was doing that it seemed like I was bothering her. I didn't even know what the plastic cards to gamble with were. Nice view of lake Topaz. I'll go somewhere else next time.

Photos show swimming pool full of water. Pool was actually filled in with sand a few years ago. i had called a few days before check in to request a room with "NO STAIRS" and left a number to call back with confirmation. Never received a call. Questioned why we didn't receive a call back and gentleman as very rude. stating it was the morning staffs job to check messages. Our rooms were not cleaned and towels/ toiletries replaced as scheduled. We called the front desk and the same gentleman said he would take care of it. 3 hours later we had to make another call and a female answered apologizing i was not taken care of and we were then serviced with towels within 10 minutes. The gentleman working the counter is not a prime candidate for handling customer service and should be replaced.

Horrible hotel with even worse customer service. We had a group of 13 that all had rooms. Two of our rooms, mine included in that, were not ready for 2 hours when trying to check in at 5pm. Staff was very untrained and had ZERO skills to solve problems. I was talked to in a rude manner by several employees for THEIR problem. Then to top it off I was given a discounted rate in which they charged me AGAIN, not a refund. The room was dirty, had trash in the cans, hair on the floor in the bathroom, and smelled. STAY FAR, FAR away from this place.

Staff very accommodating and helpful

Room was not ready when we arrived. The staff was very friendly and apologetic for the delay. However, we waited in our car for 2 hours before we could check in. This was well after the 3:00 check-in time. Otherwise, very service oriented staff, the room was spacious and comfortable. We will stay here again.

The Staff was polite and friendly, parking was simple & had EV charging units, gas station with market. Casino within the lodge with easy quick payouts. Plus the restaurant was convenient and good service.

I love my stay at Topaz Lodge. I was in the area from Dayton, NV for baptism, not only was my room fresh and clean, comfy beds/pillows but the staff at the check in were amazing!! Friendly and helpful with a sense of humor! I would recommend them!! A

Pros: room was very clean; convenient location; restaurant on-site has late hours which is good for travelers; great view of Topaz Lake; staff was friendly & generally responsive; complimentary shampoo and conditioner were appreciated; large TV with what appeared to be cable or direct TV (we didn't get a chance to use the TV but I'm sure others would appreciate it); convenience store on-site with very helpful staff; free wi-fi and parking; iron & board available upon request. Cons: While staff at motel was friendly, some are in need of additional training (we asked the front desk for help locating our room as we could not find it, and were literally told that our guess was as good as theirs & good luck finding it). Some of the site materials are in need of clarification and/or updates (eg multiple buildings on site but signage not clear as to which building was which). Room was dated, dark, & strangely appointed; brown water from the tap every time we used it; stairs in need of repair; bathroom quite small with a narrow, short shower not suited for anyone over 6' (such as my husband); sink was oddly low (I'm 5'3 & it was low even for me); no counter or space for toiletries in bathroom; lacked outlets in the room in general & had none near the bathroom; no full length mirror & the only large-ish mirror was in a corner of the room that had no light source, so was kind of pointless; no microwave or refrigerator; bed was overly firm & springy.

I paid for this through Expedia then gave them my credit card for "incidentals" even though there's no fridge or??? They charged my card another $104 and have been chasing it down for a week now with no returned calls. BEWARE

Convenient and a beautiful setting

Closest motel to Smith Valley/ Wellington.

I love Topaz Lodge - it’s a great stop and stay on my trips from Los Angeles to Reno and back. It’s nice to wake up to the beautiful view of the lake, the food is good fair priced. Staff and check in couldn’t be better.

An amazing family place and very close to Lake Topaz. You will have to drive to the lake but its only about 5 minutes away.

I liked the view of the lake and easy access to lakeside parks. Casino and restaurant are walkable. Tioga Pass, back entrance to Yosemite, is just 30 miles down the road. It would be nice to have better signage to the registration desk, since it is tucked into a corner of the casino.

Excellent location. Perfect lake view.

Our usual yearly stay as a starting point for adventure. Convenient location for going north, east or south. Topaz Lodge is a functional 2 star. No surprises and pretty views from the room, the bar and the restaurants where the staff are friendly.

This property just off the main H395 (and 1hr south of South Tahoe Lake), is made up of 3 large buildings. One contains reception, restaurant, the casino and some ground floor rooms. Note you need to walk through the casino to checkin. The other buildings (separated by an onsite Chevron) are just accommodation. Plenty of green space offered. The rooms are surprisingly quiet and a little worn but keep you cosy. Self parking is free. All rooms face Topaz Lake which is wonderful. Breakfast is not included but a $3 pp discount voucher is given to each guest. The food and service was great, with a fantastic view of the lake. Dog friendly.

Convenient, quiet, comfortable place to stop on our way to Southern California for the winter.

Ok, one night on our way to somewhere else. I should have paid attention to how isolated the property is. With the restaurant attached to the casino where smoking is allowed, there was no place for us to eat nearby. The restaurant does provide takeout for a surcharge of $1.50 per item.

Love the location with views of the lake as well as the great all around restaurant - best breakfasts anywhere! We didn't like that the ice machine was unavailable in our building and the one in the next was quite slow and didn't give you much. Other than that, all was good.

This was my first visit to this property. Pros: Lots of convenient parking. Good view of Topaz Lake. Many thanks for the two free drinks at check-in. Nice bar and lounge to hang out at. Good wifi and cable tv. Air conditioning works well. Views of the lake from the bar and restaurant are plentiful and picturesque. Nice staff. Cons-: Difficult to find front desk for check-in. No clear signage. Other guests needed to guide me. No working ice machines in any of the three buildings. (And this is the summer season.) An offering of an alternate source of free ice would have been nice when the ice machines are out. After a strenuous day, I couldn't soak in the bathtub because the stopper for the tub's drain wouldn't work. Lots of previous tennants hairr on the floor. Food service at the restaurant was REALLY slow. (But, when it arrived, it was good.) The Topaz Lodge is a comfortable hotel/casino with a good services and adequate rooms. It could use maintenance in some areas.

Great place to stay. A little dated but rooms were clean. Staff was very friendly. The steakhouse at the casino was excellent.

Nice comfortable one night stay. The room had a nice view of the lake and was spacious. There was a large family gathering/party out front on the grass, but it was quiet in the room. I enjoyed the cafe as well, great food and staff!

I liked the view of the lake and easy access to lakeside parks. Casino and restaurant are walkable. Tioga Pass, back entrance to Yosemite, is just 30 miles down the road. It would be nice to have better signage to the registration desk, since it is tucked into a corner of the casino.

Everything was over priced, service was terrible...food dry, over cooked.. over priced for Sysco food...

Great place. Great restaurant with view. Friendly staff. Perfect

Rooms are clean, the restaurant has good service and food. The bartender who served us on the Fourth of July was really nice. My experience here for the second time was just as good as my first time.

A great place to stay with nice views, a delicious breakfast and super friendly and helpful staff.

Ok, one night on our way to somewhere else. I should have paid attention to how isolated the property is. With the restaurant attached to the casino where smoking is allowed, there was no place for us to eat nearby. The restaurant does provide takeout for a surcharge of $1.50 per item.