TLH Toorak Hotel - TLH Leisure, Entertainment and Spa Resort

We had a lovely weekend. Happy, friendly staff. Great food! Great facilities too! We will definitely visit again!

1: had to pay extra for parking £10 2: had to pay 12.50 for using swimming pool 3: receptionist unwilling to discuss problems, refer to manager who then told me was nothing to do with him and that he also had to pay for parking at the hotel. 3: after paying for parking there were no spaces, told by hotel to park on double yellow lines !!!!!(was unable to because would not have allowed access)parked in marina carpark, extra £12.50) 4: room old , tired, smelt of drains. 5: bed super soft !! Bouncy 6: after trying to sleep in bed i went out to my converted van and slept there. 7: next time will just park my van next to see and sleep !!!!

Really nice hotel big plus was the fire and ice at the Aztec really good for relaxing after a heavy night at a wedding in the torak.

We really enjoyed our family break here for the last week of the summer holidays. The onsite facilities and entertainment was really good for both Adults & Children, There is 4 hotels split across the complex with so much to do, read their website before you visit. We did eat out most days as we explored Torquay but the times we did eat (Breakfast one morning & lunch at the Aztech bar when we spent the day enjoying the outside pool) we found were good. The bed was comfy and we had a decent nights sleep. The hotel is a short 5 minute walk to the beach front. We did request rooms next to each other or close as' possible when we booked as we are a family of 4 (2 adults & 2 15 year olds) which seemed to get ignored as we were given one room on the ground floor and the other was nowhere near and on the second floor. We did question this on arrival and were told the hotel was fully booked. There is alot of rooms at this hotel so it would not have been difficult to accommodate our request. One morning we went to go out for breakfast and the door had not closed on itself & latched when our children went to bed so the door was left open slightly all night which was very worrying. Hotel rooms are dated and need some refurbishments/TLC but please do not let this put you off staying as everything else makes up for this. Just check that everything works! We would happily stay here again and recommend TLH Toorak & the hotel complex.

Staff were excellent and went above and beyond. Staff resolved blue badge parking quickly and efficient. Room was clean and big overlooking the front garden. Breakfast was excellent Indoor pool was excellent and clean Thank you for a great stay

Friendly at reception excellent entertainment and leisure facilities

The outside looks very tired do not be put off- the inside of the section we stayed in was clean and re decorated though we had 2 rooms one had a nice new bathroom the other one looked 70s. This is the second time we’ve stayed at this complex . The pool area is very nice lovely spa but yes it’s all getting old and all needs a bit of tlc. We didn’t eat there but there’s lots around and it’s a good location for the town and beach . We paid half price deal so was value but full price I would say you could get better but I would stay again (only on a deal)

Booked a family room and expected a bath in the room as it showed in the pictures and description but ended up with just a shower, so not the best with a 1yr old. Room was very old, lack of sockets, our view was of an overgrown hedge! So not overtly impressed with the room at all. However the pool was really nice, food was good and the evening entertainment was really good. Parking was a nightmare, lack of spaces but was told this was because of a wedding going on.

Nice hotel complex great pool complex nice breakfast & nice room it’s got it all

Booked a 3nt stay with my 12 year old son. Plenty to do from bowling, amusements and swimming pools so kept him busy. The hotel is quite run down in places and my bed was awful as I could feel the mattress springs but made more comfortable sleeping on 2 quilts that I asked Reception for. The hotels are right next door to one another and they all link up and it's like a maze. At times felt so quiet walking up/down corridors as it's a vast place and seemed like hardly anyone around especially with it still being the summer holidays but different places were busy at different times. Breakfast was quite basic but tasty. A good overall break away and reasonably priced. **Just a heads up, If you do book through Hotels.com you will have to pay £10per night for parking.

Great location and beautiful view of the water from our hotel window. The room was clean, had plenty of power outlets and had lots of space to open suitcases and relax. The building doesn't have air conditioning but they did include a fan in the room which was very appreciated. Breakfast was a little confusing because there were apparently assigned tables but we weren't aware of it until an employee stopped us while getting food. Second attempt at breakfast wasn't any clearer as the table we were at previously was occupied by other guests so we just picked a spot and hoped we weren't taking someone else's table. The food was very good regardless. And the employees at reception were just wonderful! We were staying for a wedding and had flown in from the states so we were a little turned around. They were very understanding and were able to help us book a taxi on our last day. Would love to come back and stay at another one of the TLH resorts to try the spa features. Overall a nice stay.

Beds was very hard and very uncomfortable for someone with spinal condition rooms bit dated bad smell and my sons room with he’s girlfriend was old fashion yellow stain bath and very hot muggy rooms

The breakfast and serving staff were outstanding. The room was basic, although we booked a superior room. Booking in was not particularly welcoming, firstly we had to walk around a hazard sign and bucket to be greeted by a receptionist who informed us we were far too early to book in! Long walk and had to go outside hotel to access the pool. The carpeted walkway to the pool complex was filthy dirty and not well lit. You could smell the dirt when you opened the door to the carpeted walkway at 7.15 am in the morning. Had to pay for small towels when using the pool. The female breakfast waitress was outstanding, welcoming and superb service.

Excellent second stay room spotless staff at reception and breakfast brilliant

The hotel is looking very dated, in need of repair, painting and there is an off putting musky smell on entering . It’s about ten years since we visited, I like the amenties but feel it has gone downhill the menus haven’t changed, and are very salty, they still play the same piano music in the restaurant as 10 years ago, which isn’t to everyone’s taste. Sorry I was looking forward to returning this year but won’t be coming back again. The bedroom was dark, depressing and it was difficult to watch the tv at the side of the bed .The springs were almost on the surface of the small bed making it uncomfortable. On the positive side the bathroom was good and I was given a mattress topper, which helped a little. Given a make over, it could return to its former glory.

Dirty and old

Staff were excellent and went above and beyond. Staff resolved blue badge parking quickly and efficient. Room was clean and big overlooking the front garden. Breakfast was excellent Indoor pool was excellent and clean Thank you for a great stay

Stayed as a couple for a late break. Have often seen this hotel but this was our first stay. Check in was quick with information about the complex, room was on the first floor and was a family room with a wardrobe like Narnia, like other reviews have stated the property is in need of updating, but this said everywhere is clean and well presented. The food is really good, generous breakfast buffet and good evening meals, although we did eat out one evening. All the staff are really friendly and helpful. Would we return …….. most definitely.

We had two rooms, these were ok but one smelt of cigarette smoke and the key stopped working after one or two uses. We were asked if we had kept it near credit cards or mobile phones. Most people do. We won't stay there again. Better places for less elsewhere.

Good value for money clean and within walking distance to sea frint

Very comfortable bed, good location. Staff were super friendly. Loved our stay. Thankyou 😊

Great location and beautiful view of the water from our hotel window. The room was clean, had plenty of power outlets and had lots of space to open suitcases and relax. The building doesn't have air conditioning but they did include a fan in the room which was very appreciated. Breakfast was a little confusing because there were apparently assigned tables but we weren't aware of it until an employee stopped us while getting food. Second attempt at breakfast wasn't any clearer as the table we were at previously was occupied by other guests so we just picked a spot and hoped we weren't taking someone else's table. The food was very good regardless. And the employees at reception were just wonderful! We were staying for a wedding and had flown in from the states so we were a little turned around. They were very understanding and were able to help us book a taxi on our last day. Would love to come back and stay at another one of the TLH resorts to try the spa features. Overall a nice stay.

Beds was very hard and very uncomfortable for someone with spinal condition rooms bit dated bad smell and my sons room with he’s girlfriend was old fashion yellow stain bath and very hot muggy rooms

Good and big hotel. Rooms not great and very dated. Water pressure on shower was terrible

Noisy wedding right below us with no warning - no sleep!

The hotel is looking very dated, in need of repair, painting and there is an off putting musky smell on entering . It’s about ten years since we visited, I like the amenties but feel it has gone downhill the menus haven’t changed, and are very salty, they still play the same piano music in the restaurant as 10 years ago, which isn’t to everyone’s taste. Sorry I was looking forward to returning this year but won’t be coming back again. The bedroom was dark, depressing and it was difficult to watch the tv at the side of the bed .The springs were almost on the surface of the small bed making it uncomfortable. On the positive side the bathroom was good and I was given a mattress topper, which helped a little. Given a make over, it could return to its former glory.

The lift had a mind of its own and needed a few presses of the button to arrive. Toilet seat was about to fall off in our bathroom, the shower would not stay up and was only a trickle of water anyway. Some carpets needed replacing in the corridors of the main hotel. However the staff were excellent (dining, bar and reception). Because we booked with Expedia and not direct with the hotel we had to pay £10 per night for parking, something that was not mentioned when we booked.

Booked a family room and expected a bath in the room as it showed in the pictures and description but ended up with just a shower, so not the best with a 1yr old. Room was very old, lack of sockets, our view was of an overgrown hedge! So not overtly impressed with the room at all. However the pool was really nice, food was good and the evening entertainment was really good. Parking was a nightmare, lack of spaces but was told this was because of a wedding going on.

Booked a 3nt stay with my 12 year old son. Plenty to do from bowling, amusements and swimming pools so kept him busy. The hotel is quite run down in places and my bed was awful as I could feel the mattress springs but made more comfortable sleeping on 2 quilts that I asked Reception for. The hotels are right next door to one another and they all link up and it's like a maze. At times felt so quiet walking up/down corridors as it's a vast place and seemed like hardly anyone around especially with it still being the summer holidays but different places were busy at different times. Breakfast was quite basic but tasty. A good overall break away and reasonably priced. **Just a heads up, If you do book through Hotels.com you will have to pay £10per night for parking.

It was a lovely hotel and it was very clean every think you need there but the only think i would say is thay it needs air conditioning as it was very hot in all.parts of the hotel and was August and very hot out side and more powerfull showers in all we had a good time there

The hotel was fantastic. The staff are very helpful with nothing too much trouble. I will definitely be staying again

Great location and beautiful view of the water from our hotel window. The room was clean, had plenty of power outlets and had lots of space to open suitcases and relax. The building doesn't have air conditioning but they did include a fan in the room which was very appreciated. Breakfast was a little confusing because there were apparently assigned tables but we weren't aware of it until an employee stopped us while getting food. Second attempt at breakfast wasn't any clearer as the table we were at previously was occupied by other guests so we just picked a spot and hoped we weren't taking someone else's table. The food was very good regardless. And the employees at reception were just wonderful! We were staying for a wedding and had flown in from the states so we were a little turned around. They were very understanding and were able to help us book a taxi on our last day. Would love to come back and stay at another one of the TLH resorts to try the spa features. Overall a nice stay.

The breakfast and serving staff were outstanding. The room was basic, although we booked a superior room. Booking in was not particularly welcoming, firstly we had to walk around a hazard sign and bucket to be greeted by a receptionist who informed us we were far too early to book in! Long walk and had to go outside hotel to access the pool. The carpeted walkway to the pool complex was filthy dirty and not well lit. You could smell the dirt when you opened the door to the carpeted walkway at 7.15 am in the morning. Had to pay for small towels when using the pool. The female breakfast waitress was outstanding, welcoming and superb service.

Excellent second stay room spotless staff at reception and breakfast brilliant

1: had to pay extra for parking £10 2: had to pay 12.50 for using swimming pool 3: receptionist unwilling to discuss problems, refer to manager who then told me was nothing to do with him and that he also had to pay for parking at the hotel. 3: after paying for parking there were no spaces, told by hotel to park on double yellow lines !!!!!(was unable to because would not have allowed access)parked in marina carpark, extra £12.50) 4: room old , tired, smelt of drains. 5: bed super soft !! Bouncy 6: after trying to sleep in bed i went out to my converted van and slept there. 7: next time will just park my van next to see and sleep !!!!

Fantastic tentative staff with nothing too much trouble

If you book with Expedia you are not entitled for free car park It’s £10 per night The bed are hard and it’s always 2 single bed Some Staffs are untrustworthy and promises

The lift had a mind of its own and needed a few presses of the button to arrive. Toilet seat was about to fall off in our bathroom, the shower would not stay up and was only a trickle of water anyway. Some carpets needed replacing in the corridors of the main hotel. However the staff were excellent (dining, bar and reception). Because we booked with Expedia and not direct with the hotel we had to pay £10 per night for parking, something that was not mentioned when we booked.

Staff were excellent and went above and beyond. Staff resolved blue badge parking quickly and efficient. Room was clean and big overlooking the front garden. Breakfast was excellent Indoor pool was excellent and clean Thank you for a great stay

Stayed as a couple for a late break. Have often seen this hotel but this was our first stay. Check in was quick with information about the complex, room was on the first floor and was a family room with a wardrobe like Narnia, like other reviews have stated the property is in need of updating, but this said everywhere is clean and well presented. The food is really good, generous breakfast buffet and good evening meals, although we did eat out one evening. All the staff are really friendly and helpful. Would we return …….. most definitely.

Very comfortable bed, good location. Staff were super friendly. Loved our stay. Thankyou 😊

Great location and beautiful view of the water from our hotel window. The room was clean, had plenty of power outlets and had lots of space to open suitcases and relax. The building doesn't have air conditioning but they did include a fan in the room which was very appreciated. Breakfast was a little confusing because there were apparently assigned tables but we weren't aware of it until an employee stopped us while getting food. Second attempt at breakfast wasn't any clearer as the table we were at previously was occupied by other guests so we just picked a spot and hoped we weren't taking someone else's table. The food was very good regardless. And the employees at reception were just wonderful! We were staying for a wedding and had flown in from the states so we were a little turned around. They were very understanding and were able to help us book a taxi on our last day. Would love to come back and stay at another one of the TLH resorts to try the spa features. Overall a nice stay.

We really enjoyed our family break here for the last week of the summer holidays. The onsite facilities and entertainment was really good for both Adults & Children, There is 4 hotels split across the complex with so much to do, read their website before you visit. We did eat out most days as we explored Torquay but the times we did eat (Breakfast one morning & lunch at the Aztech bar when we spent the day enjoying the outside pool) we found were good. The bed was comfy and we had a decent nights sleep. The hotel is a short 5 minute walk to the beach front. We did request rooms next to each other or close as' possible when we booked as we are a family of 4 (2 adults & 2 15 year olds) which seemed to get ignored as we were given one room on the ground floor and the other was nowhere near and on the second floor. We did question this on arrival and were told the hotel was fully booked. There is alot of rooms at this hotel so it would not have been difficult to accommodate our request. One morning we went to go out for breakfast and the door had not closed on itself & latched when our children went to bed so the door was left open slightly all night which was very worrying. Hotel rooms are dated and need some refurbishments/TLC but please do not let this put you off staying as everything else makes up for this. Just check that everything works! We would happily stay here again and recommend TLH Toorak & the hotel complex.

What a fantastic group of hotels. Stayed in the Toorak but could use all the other hotel's facilities. Friendly staff, free parking and a 5 min walk to the seafront. Room was spacious. Breakfast was good but a little variety would be nice, different pastries, so.e cheeses, especially for us non meat eaters but we loved it here!

The outside looks very tired do not be put off- the inside of the section we stayed in was clean and re decorated though we had 2 rooms one had a nice new bathroom the other one looked 70s. This is the second time we’ve stayed at this complex . The pool area is very nice lovely spa but yes it’s all getting old and all needs a bit of tlc. We didn’t eat there but there’s lots around and it’s a good location for the town and beach . We paid half price deal so was value but full price I would say you could get better but I would stay again (only on a deal)

Good value for money clean and within walking distance to sea frint

Great location and beautiful view of the water from our hotel window. The room was clean, had plenty of power outlets and had lots of space to open suitcases and relax. The building doesn't have air conditioning but they did include a fan in the room which was very appreciated. Breakfast was a little confusing because there were apparently assigned tables but we weren't aware of it until an employee stopped us while getting food. Second attempt at breakfast wasn't any clearer as the table we were at previously was occupied by other guests so we just picked a spot and hoped we weren't taking someone else's table. The food was very good regardless. And the employees at reception were just wonderful! We were staying for a wedding and had flown in from the states so we were a little turned around. They were very understanding and were able to help us book a taxi on our last day. Would love to come back and stay at another one of the TLH resorts to try the spa features. Overall a nice stay.

Excellent second stay room spotless staff at reception and breakfast brilliant

We had a lovely weekend. Happy, friendly staff. Great food! Great facilities too! We will definitely visit again!

What a fantastic group of hotels. Stayed in the Toorak but could use all the other hotel's facilities. Friendly staff, free parking and a 5 min walk to the seafront. Room was spacious. Breakfast was good but a little variety would be nice, different pastries, so.e cheeses, especially for us non meat eaters but we loved it here!

The hotel is looking very dated, in need of repair, painting and there is an off putting musky smell on entering . It’s about ten years since we visited, I like the amenties but feel it has gone downhill the menus haven’t changed, and are very salty, they still play the same piano music in the restaurant as 10 years ago, which isn’t to everyone’s taste. Sorry I was looking forward to returning this year but won’t be coming back again. The bedroom was dark, depressing and it was difficult to watch the tv at the side of the bed .The springs were almost on the surface of the small bed making it uncomfortable. On the positive side the bathroom was good and I was given a mattress topper, which helped a little. Given a make over, it could return to its former glory.

Staff were excellent and went above and beyond. Staff resolved blue badge parking quickly and efficient. Room was clean and big overlooking the front garden. Breakfast was excellent Indoor pool was excellent and clean Thank you for a great stay

Stayed as a couple for a late break. Have often seen this hotel but this was our first stay. Check in was quick with information about the complex, room was on the first floor and was a family room with a wardrobe like Narnia, like other reviews have stated the property is in need of updating, but this said everywhere is clean and well presented. The food is really good, generous breakfast buffet and good evening meals, although we did eat out one evening. All the staff are really friendly and helpful. Would we return …….. most definitely.

Booked a family room and expected a bath in the room as it showed in the pictures and description but ended up with just a shower, so not the best with a 1yr old. Room was very old, lack of sockets, our view was of an overgrown hedge! So not overtly impressed with the room at all. However the pool was really nice, food was good and the evening entertainment was really good. Parking was a nightmare, lack of spaces but was told this was because of a wedding going on.

Nice hotel complex great pool complex nice breakfast & nice room it’s got it all

Booked a 3nt stay with my 12 year old son. Plenty to do from bowling, amusements and swimming pools so kept him busy. The hotel is quite run down in places and my bed was awful as I could feel the mattress springs but made more comfortable sleeping on 2 quilts that I asked Reception for. The hotels are right next door to one another and they all link up and it's like a maze. At times felt so quiet walking up/down corridors as it's a vast place and seemed like hardly anyone around especially with it still being the summer holidays but different places were busy at different times. Breakfast was quite basic but tasty. A good overall break away and reasonably priced. **Just a heads up, If you do book through Hotels.com you will have to pay £10per night for parking.