I called Friday 5/8/26 prior to checking in online. I explained we were going to a concert and if I checked in online would our room be available after the concert(sometime after 11pm). The lady I spoke with stated that was fine and someone would be there. When we arrived at the hotel around 1130pm we were told they gave our room away and all they had left was a single non-smoking and a double smoking. I reserved a double non-smoking. I was also told I needed to put down a $40 deposit. They took my cash but did not give me a receipt for the $40 deposit. I went to check out the double, as I have a 15 year 6ft3 son(a single would not work for us). We opened the door and turned on the light. The room was disguisting. Stains on the lamp shade between the beds, Stains on the pillows and headboards, The room looked as it it had not been cleaned. We immediately went back down and I told the clerk we were not staying and to give me my $40 dollar deposit back and I would be inquiring about a refund. We ended up driving back home 3hours away in a thunderstorm. I looked at reviews and pictures online prior to booking. This hotel was not what was described or pictured in the reservation.
I called Friday 5/8/26 prior to checking in online. I explained we were going to a concert and if I checked in online would our room be available after the concert(sometime after 11pm). The lady I spoke with stated that was fine and someone would be there. When we arrived at the hotel around 1130pm we were told they gave our room away and all they had left was a single non-smoking and a double smoking. I reserved a double non-smoking. I was also told I needed to put down a $40 deposit. They took my cash but did not give me a receipt for the $40 deposit. I went to check out the double, as I have a 15 year 6ft3 son(a single would not work for us). We opened the door and turned on the light. The room was disguisting. Stains on the lamp shade between the beds, Stains on the pillows and headboards, The room looked as it it had not been cleaned. We immediately went back down and I told the clerk we were not staying and to give me my $40 dollar deposit back and I would be inquiring about a refund. We ended up driving back home 3hours away in a thunderstorm. I looked at reviews and pictures online prior to booking. This hotel was not what was described or pictured in the reservation.