The staff were never available when you needed them. They were always apologising for leaving you to wait, at reception and the main bar. There were queues all the time. Room was not up to standard particularly the bathroom. It was quiet, but fan was broken and clearly had been for some time. The bathroom backboards were blown and growing something. Toilet roll was brown from dampness and not thrown out, and we had to open bedroom window as the shower caused that to steam up after use. Bed was comfy but furniture was scored and worn out. There was poor maintenance and some tables in the bar really needed to be scrubbed clean. It was disappointing given the price. Plenty of breakfast food available and dining area was clean. Staff were friendly once they were available, but they were just not visible when expected and service suffered.
The staff were never available when you needed them. They were always apologising for leaving you to wait, at reception and the main bar. There were queues all the time. Room was not up to standard particularly the bathroom. It was quiet, but fan was broken and clearly had been for some time. The bathroom backboards were blown and growing something. Toilet roll was brown from dampness and not thrown out, and we had to open bedroom window as the shower caused that to steam up after use. Bed was comfy but furniture was scored and worn out. There was poor maintenance and some tables in the bar really needed to be scrubbed clean. It was disappointing given the price. Plenty of breakfast food available and dining area was clean. Staff were friendly once they were available, but they were just not visible when expected and service suffered.