The Fountain Inn

I didn’t want to write a negative review however as there was zero response to my messages, despite leaving it over 10 days I feel that I must. The pub itself is lovely, good food & comfortable clean rooms. However the lack of customer care lets it down. First as a previous customer mentioned is the welcome. We arrived early as you can’t tell how long a journey will take and we were told that we couldn’t check in until 4pm. We decided to have lunch then went for a walk, arriving back at 3.30pm, however we still had to wait until 4pm. The irony was that the room was ready as we were the only guests! My main concern was a safety concern. We were woken around 12.45 by an extremely loud alarm. We went downstairs to investigate/evacuate to discover we were the only ones there with no means of dealing with the alarm or any emergency contact number. After 5mins a man came downstairs who works there, he also was unable to deactivate the alarm. We obviously were unable to sleep with the alarm sounding. Eventually the man managed to get hold of someone from the pub and nearly 2 hours later the alarm went off! My other concern was the kitchen door was left open at night which was directly under the stairs leading to the accommodation so had there been a fire in the kitchen we wouldn’t be here to tell the story! There was no one in the morning and no response to my concerns and clearly not bothered that we got no sleep which is what we stayed for!

Breakfast was paid for but they dont do breakfast

Although the stay was comfortable & clean with great shower i was delayed getting into the room. Questioned the hotel that i booked the room including breakfast to be told it was their fault for not changing information on hotels.com. There wasn't an offer of free drink or something else which i thought should possibly have been.

No breakfast in the morning. Room next door woke both of us up, when asked to to be quiet after midnight, bangings of doors talking loudly, even though they said to eachother to be quiet. very strong smell of cannabis, after asking to be quiet.

Wonderful modernisation of an old property, retaining its original atmosphere both externally and above all internally. Very successful upgrade of guestroom to the standard of a good modern hotel. The hotel staff were exemplary, most especially the young woman who looked after us on arrival, served drinks at the bar and served our breakfast.