Hotel was fine, however some dubious practices by the hotel. We booked 3 rooms last July to be paid on arrival as 6 of us all paying separately. 2 hours before check-in the owner sends an email saying payment couldn’t be taken, despite the booking being for cash at check in. I ring them and he says they’ve cancelled all rooms and one has already been resold. He then offers us the other two rooms but adds £50 per room and even had the cheek to say we’d got a good deal when we’d originally booked. I’m guessing he missed the weekend being marathon and cup games at Wembley and wanted to get more money for the rooms. Disgusting behaviour considering we had travelled to London and had no choice but to pay the extra charge. Be careful when you book with this one, especially if you manage to get a good deal as they’ll look for a way to make more money out of you.
Hotel was fine, however some dubious practices by the hotel. We booked 3 rooms last July to be paid on arrival as 6 of us all paying separately. 2 hours before check-in the owner sends an email saying payment couldn’t be taken, despite the booking being for cash at check in. I ring them and he says they’ve cancelled all rooms and one has already been resold. He then offers us the other two rooms but adds £50 per room and even had the cheek to say we’d got a good deal when we’d originally booked. I’m guessing he missed the weekend being marathon and cup games at Wembley and wanted to get more money for the rooms. Disgusting behaviour considering we had travelled to London and had no choice but to pay the extra charge. Be careful when you book with this one, especially if you manage to get a good deal as they’ll look for a way to make more money out of you.