Monte Real - Hotel, Termas & Spa

Excelente

Love the property

The hotel was comfortable, the restaurant was good, the staff were friendly and the communication in both English and Portuguese was excellent. However, there were some operational details that hampered the quality of the experience: - There was no clean-up of the outdoor public areas of the hotel following the morning after use. Clearly, there had been people late-night drinking, yet at 8:30am there was still cups, glasses, bottles etc. left outside at both the hotel entrance and back garden facing the pool. This gave a really poor and understaffed look to the hotel. - Despite being named a 'palace', the hotel staff had little knowledge or history of the building. There was no special story behind the hotel, no photos, and evidently no staff training on why the hotel experience was unique. - We were surprised to learn on arrival that the thermal baths no longer functioned. Evidently, there was a breach and the thermal water got mixed with ground water a few years ago, and they closed the facilities. Therefore, the only offering they had was the spa facilities, which itself was OK, but was just a conventional spa and not the 'core' attraction. Whilst the stay itself was very pleasant and comfortable, the shortcomings of these points make the difference on whether we would repeat the stay.

Beautiful hotel and very family friendly. Lots to do for kids!!! They played tennis, pet the animals at the little farm, and swam at the nice size swimming pool. There was even mini golf but we didn’t have time for it before it got dark as we arrived late. Us parents relaxed and had wine while kids played. Staff was amazing and friendly!

I have a superb experience staying there: the food is great, the hotel is nice and the staff there are very friendly and helpful. Special thanks goes to the two staff at the concierge, Claudia and Liliana, they are super nice and always willing to help. I will definitely choose Monte Real hotel again when I visit Leiria again.