Name: Hampton Inn & Suites Houston Sugar Land
Address: 218 Promenade Way, Sugar Land, Texas, USA, Sugar Land, Texas, US
Price range: 104 $–143 $ per night
Rating: 8.6

Was Gäste sagen

Im Hampton Inn & Suites Houston Sugar Land loben Reisende die sauberen, generell komfortablen Zimmer und das freundliche Personal in einer günstigen, fußläufigen Lage in der Nähe von Geschäften und Restaurants. Die Meinungen zum Frühstück gehen auseinander: von gut bestückt und schmackhaft bis hin zu eintönig oder durchschnittlich.

Viele Gäste schätzen die geräumigen Zimmer, die bequemen Betten und die einfachen Parkmöglichkeiten. Allerdings kann der Service inkonsistent sein: es gibt Berichte über langsamen oder wenig hilfsbereiten Check-in, falsche oder überbuchte Zimmerkategorien und eine mangelnde Reaktionsbereitschaft auf Anfragen. Einige erwähnen auch Wartungsprobleme wie Ausfälle der Klimaanlage oder des Fernsehers und rutschige Badewannen. Insgesamt ist das Hotel gut geeignet für Reisende, die Wert auf Bequemlichkeit und ein gutes Preis-Leistungs-Verhältnis legen, nicht aber auf Perfektion.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Die Parkmöglichkeiten sind einfach und bequem, und der Pool wird geschätzt. Allerdings gibt es Uneinheitlichkeiten in der Ausstattung, wie zum Beispiel mehrere defekte Laufbänder, gelegentliche Probleme mit Aufzügen oder Hebebühnen und eine Bar, die nur für Veranstaltungen geöffnet ist.

Reinigung

Viele Bewertungen loben saubere Zimmer und öffentliche Bereiche, aber der Reinigungsservice ist inkonsistent: es kommt vor, dass die Zimmer nicht gereinigt werden, Handtücher fehlen, der Müll nicht geleert wird und gelegentlich Gerüche oder Schädlinge auftreten.

Zimmer

Die Zimmer sind im Allgemeinen geräumig und komfortabel, aber mehrere Gäste berichteten, dass die Klimaanlage nicht kühlte, Fernseher oder Telefone nicht funktionierten und Badewannen rutschig waren.

Dienstleistung

Die Mitarbeiter sind oft freundlich und hilfsbereit, aber die Servicequalität variiert: es gibt Berichte über langsamen oder wenig entgegenkommenden Check-in, falsche oder überbuchte Zimmerkategorien, begrenzte Reaktionsbereitschaft auf Anfragen und gelegentliche Probleme mit der Abrechnung oder den Zimmerschlüsseln.

Ähnliche Gästebewertungen

10

Charly

11. Aug. 2025

·

Aufenthalt am 3 Nächte

I enjoyed my stay. We had some issues with the tv remote but the staff helped to fix the issue in a timely manner. I dont have one complaint. Really nice place especially for the price. Thank you to Brooke and the man at the front desk on night shift for being so helpful

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2

Jennifer

3. März 2025

·

Aufenthalt am 1 Nacht

The front desk manager single-handedly is to blame for taking the 4th stay at this hotel and making it our last. We had booked two reservations because we decided to add another night. Booking through Hotels.com was less expensive. We did not know the room type changed, and we were not told at check in we would need to change rooms on night two. The desk clerk could have asked us to politely move rooms, but chose to rudely tell us to get out now. When contronted, she didn't apologize for the confusion or her behavior, instead doubled down and said, "was I mean or was I direct?" She was both. If you call someone ugly, that's both direct and mean. Never had such a conversation before with someone in or out of the service industry. The hotel location was good, the room was okay, but the front desk service was the worst I've ever experienced. Jojo made us feel penalized for booking through Hotels.com. if there is a partnership for filling rooms, the front desk manager at this property needs to be enlightened.

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10

Tanya

18. Dez. 2025

·

Aufenthalt am 1 Nacht

Friendly staff from the moment we checked in. Room was very clean and inviting. Felt like i was at home in my very own bed. Great free parking. Breakfast was delicious. Will stay here again when we visit.

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6

Ashraf

22. Sept. 2025

·

Aufenthalt am 2 Nächte

I would like to bring to your attention some concerns regarding the customer service at your property. Staff should be better trained on how to approach and handle guests, as my recent stay was affected by multiple issues. When I arrived at the facility, I was greeted by the counter technician. She issued me one room key. Since there were four people in my party, I politely asked for an additional key. Her response was that she could not provide one because she had a limited number of keys and still needed to check in other customers. With all due respect, this should not be my issue as a guest. The second incident occurred when we requested towels from a housekeeper on our floor. Instead of assisting, she was rude and told me to go downstairs to the front desk and ask for them myself. This is the second time I have stayed at this property and encountered service-related problems. I am disappointed, as these experiences do not reflect the level of hospitality I would expect. I hope steps will be taken to improve customer service and ensure better treatment of guests in the future

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2

Malissa

1. Mai 2025

·

Aufenthalt am 1 Nacht

The hotel charged us for one of two rooms we paid for on Hotels.com and is refusing to refund my money. Now I have to take time out of my day to get the bank to help refund it.

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4

Christine

30. Nov. 2025

·

Aufenthalt am 1 Nacht

The hotel is very convenient to anyone attending an event at the Smart Financial Center. The room was clean and the bed very comfortable. My only complaint is regarding the front desk. She was not very friendly and did not want to accommodate our early check in request. I will be trying another hotel next time.

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2

DaNae

8. Juni 2025

·

Aufenthalt am 1 Nacht

When i arrived i was told they had overbooked my room selection, which i had already paid in full. The young man assured me he would put me in a comparable room that would still have the two beds and and pull out sofa. I was on an over night stay with my husband and two large teenage boys. I got to the room and no couch. My entire family went back to the lobby where the young man pretty much told me "he didn't know what to do" and i was stuck with that room. No apology, no other options. I asked to speak with a manager and of course not onsite. After speaking with my husband we just decided to stick it out with no refund available and having to be somewhere that evening. We all sqeezed in the tiny room and my large boys bunked up. I understand things happen, but i just wanted what i paid for. Or i should have be compensated somehow. The only brightside to the hotel was the breakfast amd very attentive attendants that were keeping the area well stocked and very clean. I would not recommend this hotel.

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2

Tanna

12. Feb. 2024

·

Aufenthalt am 2 Nächte

I booked a two bed queen room. When I arrived they stayed they didn't have any queens and this is a common problem with third party booking because you guys never verify availability. The hotel said I could change if one became available. The next day I was told they definitely have two queen rooms and they would call me to switch. I explained I am uncomfortable sharing a bed. He stated he understood and would call me at 3 pm once the housekeepers have sent the list. They never called me. During check out, they again blamed you guys but no one has offered me any understanding about this terrible experience. I was actually needing another night but the lack of trying to accommodate me was horrible to say the lease

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2

Corinna

15. Dez. 2024

·

Aufenthalt am 1 Nacht

Check in was mayhem. Received keys for our 2 rooms on the 6th floor. One was not cleaned yet. Went back downstairs and traded it for a room on the second floor. Grabbed my luggage from the 6th floor, went to the new room, and the key didn't work. Went down again and got a new key. Entered room and promptly jumped in the shower. While in there, sombody opened my room door. I had been patient with the mix-ups but this was too much. I called the desk and insisted that they explained what happened and who had access to my room. If it was a staff member, I wanted it confirmed by the staff. The same front desk person said they would figure it out and call me back because they were very confused. 45 minutes passed with no phone call. I went to the desk and she said "oh it was just housekeeping". This young lady was so confused through the whole process and there was a real possibility that she gave a key to some rando. I left unsure of my safety and the safety of my belongings. Would not stay here again.

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4

Lacie

30. März 2024

·

Check in was terrible. My son had an appt at a speciality clinic at 3:30. We arrived and were told we could not check in till 3. There was a line of people waiting. It was not until after 3 they started checking everyone in and people were cutting. Staff was not knowledgeable about how to operate the system. If I wouldn’t had already paid for my room I would have left. Will never stay here again.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Günstige, fußläufige Lage in der Nähe von Restaurants, Geschäften, H-E-B und Smart Financial Center, mit guter Anbindung an die Autobahn und generell ruhiger Umgebung.

Gastronomie

Das Frühstück ist weitgehend verfügbar und wird oft als gut bewertet, aber die Meinungen gehen auseinander – einige fanden es gut bestückt und schmackhaft, während andere über eine begrenzte Auswahl oder Probleme wie kalten Kaffee berichteten.

Monat	Durchschnittspreis
Januar	94 $
Februar	97 $
März	105 $
April	109 $
Mai	117 $
Juni	133 $
Juli	109 $
August	101 $
September	102 $
Oktober	99 $
November	106 $
Dezember	102 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $132	18 $143	19 $137
20 $116	21 $118	22 $118	23 $108	24 $108	25 $132	26 $132
27 $104	28 $104	29 $105	30 $108

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $112	2 $132	3 $132
4 $104	5 $104	6 $104	7 $108	8 $109	9 $132	10 $133
11 $104	12 $106	13 $104	14 $108	15 $108	16 $136	17 $136
18 $106	19 $108	20 $108	21 $112	22 $112	23 $132	24 $137
25 $108	26 $108	27 $106	28 $112	29 $112	30 $136	31 $136

Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen

Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Zimmer, 2 Queen-Betten, Kühlschrank

Studio, 2 Queen-Betten, Kühlschrank und Mikrowelle (Wet bar)

Zimmer, 1 King-Bett, barrierefrei, Kühlschrank und Mikrowelle (Hearing)

Suite, 2 Queen-Betten, barrierefrei, Kühlschrank und Mikrowelle

Zimmer, 1 King-Bett, barrierefrei, Kühlschrank und Mikrowelle

Zimmer, 1 King-Bett, Kühlschrank und Mikrowelle

Zimmer, 2 Queen-Betten, barrierefrei, Badewanne

Zimmer, 2 Queen-Betten, barrierefrei, Badewanne (Mobility & Hearing)

Studio, 1 King-Bett, Kühlschrank und Mikrowelle (Wet bar)

Suite, 1 King-Bett, barrierefrei, Kühlschrank und Mikrowelle (Refrigerator & Microwave)

Zimmer, 2 Queen-Betten, barrierefrei

Studio, 1 King-Bett, barrierefrei, Badewanne

Zimmer, 2 Queen-Betten, barrierefrei (Hearing)

Gästebewertungen

Fantastisch

Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Gut zu wissen

Optionale Extras

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