Is parking available at the property?

Self parking is available on-site for a fee of CAD 42 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee of approximately CAD 15 to 30 per person.

Does the property allow pets?

Pets are allowed with a fee of CAD 30 per pet, per day, and a maximum of CAD 90 per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What is the location of the property in relation to key landmarks?

The hotel is located in Lower Lonsdale, North Vancouver, within a 10-minute drive of Capilano Suspension Bridge and Pacific Coliseum. It is 6.6 miles from Canada Place and 6.8 miles from Port of Vancouver.

Does the property have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool. The operational hours are not specified, but the pool is available year-round.

What are the policies for guests staying with children?

Up to 3 children aged 16 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Pinnacle Hotel at the Pier - North Vancouver

Average nightly price at Pinnacle Hotel at the Pier by month, last 12 months (USD)
Month	Average price
January	US$146
February	US$181
March	US$179
April	US$221
May	US$288
June	US$276
July	US$312
August	US$355
September	US$287
October	US$216
November	US$155
December	US$168

What guests think

At Pinnacle Hotel at the Pier, travelers highlight a superb waterfront location with striking harbour and city views, friendly staff, and a standout pool and gym, while noting pricey or tricky parking and occasional dated rooms or noise.

Many guests enjoy the on-site dining and breakfast, though service can be slow and room service may be limited or pickup-only. Rooms are comfortable, with some noting bathroom window privacy quirks, firm mattresses, small or non-functional balconies, and occasional TV or water-pressure issues. Overall, expect a clean, walkable base with excellent facilities and a few practical inconveniences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Large lap pool, hot tub, sauna, and a well-equipped gym are standout features praised by many. Parking is paid and can be confusing or limited at times, and a few note elevator or pool access quirks (shared/public use).

Related guest reviews

10

Norma

26 Jun 2025

·

Stayed 2 nights

Great location, lovely room, big pool & very comfy hot tub. Fitness Centre had quite a number of machines, but unfortunately I didn’t have enough time to use it. Have stayed at Pinnacle before, would stay again. Check-in & check-out very friendly & efficient. Although I’d booked a “Mountainview” room on website, it seems there really aren’t any rooms like that available, as the view has become obscured. I had a view of the harbour & across to the Vancouver skyline, which was fine.

10

lino

7 Aug 2025

·

Stayed 1 night

Very clean and great pool area. They don't mention that parking is extra. For the price should be included

8

Leonard

26 Aug 2025

·

Stayed 2 nights

Water pressure for shower and sink weak. Parking elevator broken. Dinner at Lobby restaurant excellent. Personnel great. Nice location. Very expensive.

10

William

19 Oct 2025

·

Stayed 2 nights

25 metre pool

10

Colleen

30 Nov 2025

·

Stayed 4 nights

Great hotel, friendly and helpful staff, wonderful location and gym/pool !! Everything you need.

8

Madison

20 Oct 2025

·

Stayed 2 nights

Our experience using the pool and hot was confusing and off putting. The pool and hot tub aren’t exclusive to hotel guest. It appears the public can pay to use the facilities which we weren’t aware of. We arrived to the front desk on the fitness floor where a staff member asked how she could help us. I said we’d like to use the pool. She had us sign in to which I write down both my and my partners name along with the room number. She then asked if we were guests of the hotel, which was very confusing as I was standing in a hotel robe and we came up the elevator that can only be used with a key card. I said yes and she point rudely to my partner and said what about him. I confusedly said yes and then she let us proceed to the pool. The whole time in the pool area we felt like we couldn’t relax as there were non hotel guests exercising. Overall it wasn’t your typical hotel pool experience.

10

Priscilla

19 Oct 2025

·

Stayed 1 night

The hotel was full, and it wasn't possible to upgrade our room, but we were given more coupons for the wonderful restaurant. Manny checked us in and he was very helpful. The location was beautiful and so fun!! We can't wait to come back. We loved the pool and HOT tub! There was also a wonderful steam room!! :)

10

Johanna

24 Mar 2025

·

Stayed 1 night

Love the area around it, and the pool is beautiful and big! Nice, powerful hot tub jets, super comfortable bed and pillows. Staff is friendly and seem very genuine. I will definitely be back!

8

Diane

16 Nov 2025

·

Stayed 3 nights

The pool/ weight room were very spacious.

8

Joshua

7 Jun 2025

·

Stayed 1 night

Very nice, clean hotel. Friendly staff. Great location. My only advice is the parking situation could be better. There are directions to park in a covered parking garage which will prompt you to pay with an app. You pay for your parking with your stay. Despite this I found a ticket on my car the next morning. The staff took care of cancelling the ticket for me, so it was a good outcome

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are generally very clean, with repeated praise for spotless housekeeping. Some guests mention worn or stained carpets and occasional odors or cleanliness misses.

Related guest reviews

10

Leigh

26 Nov 2025

·

Stayed 1 night

Spotless room, great staff

6

Patricia

14 Oct 2025

·

Stayed 1 night

Staff were excellent, friendly and professional. The hotel itself could use some updating. The rooms are a bit dark and the carpets and furniture are stained. Location is excellent. Parking is easy.

4

Chelsea

17 Jun 2025

·

Stayed 1 night

Wasn’t very clean

10

Christopher

15 Nov 2025

·

Stayed 1 night

The room was very clean and we appreciated the courteous and helpful front desk staff.

10

Clayton

9 Jun 2025

·

Stayed 3 nights

I think the property is great! The carpet in the rooms needs an upgrade! It's very obvious that it has been in place for many years! I don't need to tell you guys how to run a hotel - it's just very noticeable! Meaning, I don't want to walk barefoot on the hotel room carpet and then get into my bed! May I suggest some sort of vinyl flooring - again, I'm not going to tell you guys how to run a hotel! Our stay was great and we will be a return customer 100%!

10

Justin

9 Oct 2025

·

Stayed 2 nights

Room was very clean. Hotel was clean!

10

Elisa Teresa

5 Oct 2025

·

Stayed 3 nights

I like to say the staff was great from the time check in with Hans very informative and check out with Poomeh she was also informative. Awesome hotel to stay at very clean the service was excellent

4

Maria

26 Aug 2025

·

Stayed 1 night

Mice around the building, bad smell coming from the ac or somewhere in the room

6

Nancy E

6 Aug 2025

·

Stayed 5 nights

Room could have been cleaner, dust on Furniture, Carpet was terrible had a large wringle in front of bed

10

Kim

22 Feb 2026

·

Stayed 1 night

Every time we stay, our room is spotless and the staff are always excellent.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Comfortable rooms with balconies or large windows and strong harbour/city outlooks are a draw. Several reviews note dated decor, bathroom window privacy quirks, occasional noise on lower floors or street side, and minor maintenance like slow TVs or weak water pressure.

Related guest reviews

6

Sandra

29 Nov 2025

·

Stayed 1 night

We were placed in a room above the gym/pool area, the thumping stereo noise was coming up through the floor was unbearable, dont stay on the 4th floor facing Lower Lonsdale Ave. Staff was accommodating and moved us up one floor facing the pier. Good location.

8

Emily

24 Nov 2025

·

Stayed 2 nights

Room was clean, bathroom was nice, bed was comfortable. Staff was very helpful. The TV was stupid. The first night we had a tv guide for 1 hour and after that it showed nothing. Each channel took forever to load. It was pouring rain and we wanted to watch the news one morning and took awhile to find it. The balcony was pointless. The rooms above us seemed to have functional balconies but ours was basically a 1’ extension that we could open the door for fresh air.

10

Tina

21 Dec 2025

·

Stayed 1 night

I had a great stay, and the room was great for the night. King size bed, spacious bathroom. I was supposed to get moutain views but instead had the main road. It didn't matter too much to me since I was there for a night. It was still a nice view on the street side. Not noisy at all, too. It was a last-minute book as I had a change in plans. I needed to leave from Vancouver DT harbour the following day, and the Pinnacle was an easy location without the high-cost of DT hotelling. I enjoyed the 30-minute ferry boat ride to North Van from DT. Room service meal was great and prompt that evening. I had a free breakfast voucher, which was nice. I wasn't too impressed with the egg bennie but the pancakes was good. Aside from that, everything was great!

6

Erik

1 Feb 2026

·

Stayed 1 night

The room was nice but could use a refresh. Beds are quite harsh and I don't appreciate a giant window looking into the bathroom. The desk is overflowing with mini bar items to buy but rather lacking in room amenities.

8

allison

4 Jul 2025

·

Stayed 4 nights

This is a nice hotel in a great location. My only complaints are the glass wall between the bathroom and sleeping area which doesn't block sound or light and the bathroom sink taps which ran VERY hot water and splashed water all over the counter.

10

Kelly

15 Oct 2025

·

Stayed 2 nights

It one of our favourite hotels on the shore, did notice lots of noise in the AM, although the view is nice I thing the mountain side would be quieter.

8

Lee ann

24 Sept 2025

·

Stayed 3 nights

Lovely people nice place but a bit dated. Rooms a bit dark. Internet so so Down and poor quality no charging other than one plug set on desk. Not a business hotel. However pool wonderful and overall a great stay

10

Julie Ann

7 Oct 2025

·

Stayed 1 night

View was absolutely beautiful!!! The room was excellent, bed very comfortable! The room was quiet. It was an excellent stay!!! Definitely worth the extra bucks for the harbour view with a balcony.

8

Roberta

1 Apr 2025

·

Stayed 2 nights

Excellent. Only complaint I have is the weird glass window between the shower and bedroom, I ended up hanging a sheet over it for more privacy as the blinds they have installed are not enough. Other than that, everything was fantastic and I would absolutely stay here again

10

Lucy

28 Sept 2025

·

Stayed 1 night

Comfortable room with a fantastic view of the city. Useful fridge and tea/coffee maker - no kettle. Large comfortable bed. The only criticism would be the noise from outside. Better sound proofing of the window/balcony would help with sleeping as there is city noise, planes and ships 24 hours a day.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, professional, and accommodating, with smooth, efficient check-in. However, restaurant service can be slow or inconsistent, and some guests experienced mixed responses to requests.

Related guest reviews

8

Nadia

27 Sept 2025

·

Stayed 2 nights

The property itself is great and in a great location up dining and Seabus. The cleaning staff are excellent. However, the front desk / check-in staff need further training on how to be personable. I stayed for two nights and with the change over of staff, I would say one out of five actually greeted guests with a smile. Not ideal way to set the tone for someone’s stay.

10

Vicki

8 Jul 2025

·

Stayed 8 nights

The hotel reception and management service are what delivered this 5 star rating for me. I had a couple of problems during my stay and they were so professional and kind towards me. The restaurant staff were also excellent. Thank you for a great stay and well done!

10

Joshua

5 Nov 2025

·

Stayed 1 night

Front staff were very warm, kind and remembered who i was. Very welcoming. The rooms are clean, and amenities are great. The restaurant took forever with my breakfast and forgot parts of my meal. Other than that great stay.

6

Hetty

12 Jan 2026

·

Stayed 1 night

When I checked in I asked if it was possible to get a later checkout. The person at the front desk said it was best to ask the next morning. I waited and asked the next morning, it was the same person and she said the latest she can give me is half an hour bc she just booked the housekeeping. I’m confused b the answer. I would understand if they were full but the reply was they just booed the housekeeping, but I was told to ask the next morning

10

Sherri

14 Jan 2026

·

Stayed 3 nights

Room was very clean. The front desk and restaurant staff were courteous, friendly and very helpful. The restaurant served quality meals that were delicious.

10

Michael

3 Jan 2026

·

Stayed 1 night

Fast and friendly at the front desk.

10

Jeryl C

23 Feb 2026

·

Stayed 1 night

We really enjoyed our stay. The room was perfect for our staycation and provided easy walking access to local restaurants and shops. The check in experience was very customer centric. I’ll definitely stay at a Pinnacle hotel again in the future..

10

Margaret

19 Oct 2025

·

Stayed 3 nights

All was good! Service at the front desk was terrific and helpful. We will stay here again.

10

Elisa Teresa

5 Oct 2025

·

Stayed 3 nights

I like to say the staff was great from the time check in with Hans very informative and check out with Poomeh she was also informative. Awesome hotel to stay at very clean the service was excellent

2

Angela

1 Jun 2025

·

Stayed 1 night

The staff was unhelpful, parking was incredibly difficult and inconvenient. The parking garage was dirty, no elevator and not enough space in the stalls to either open the door or get your luggage around the vehicle. Horrible experience and I wouldn’t recommend and I definitely won’t return.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Excellent waterfront location in the Shipyards/Lonsdale Quay area, steps to restaurants, markets, and the SeaBus for easy trips downtown. Highly walkable and scenic.

Related guest reviews

10

cory

7 Oct 2025

·

Stayed 3 nights

Great location and great hotel!

10

Nancy

3 Oct 2025

·

Stayed 2 nights

Great location

10

Colleen

30 Nov 2025

·

Stayed 4 nights

Great hotel, friendly and helpful staff, wonderful location and gym/pool !! Everything you need.

10

Steven

6 Sept 2025

·

Stayed 2 nights

Fantastic location

10

Marni

9 Nov 2025

·

Stayed 2 nights

Great location with a terrific view of the city of Vancouver. Watched the sunrise and sunset over the city from our balcony. Bed was very comfortable and soft sheets, room equipped with fridge, microwave, coffee maker, safe, robes. Hotel has a bar and restaurant right by the lobby too. Check in was smooth with friendly, helpful service by Arjun. The north Vancouver location is great, lots of shops, restaurants and areas to relax along the waterfront. Less than a 5 minute walk to the Lonsdale Quay market and also the SeaBus which comes every few minutes and gets you to downtown Vancouver in less than 15 minutes. Beautiful way to get into the city. Also staying in N. Vancouver allows you to avoid some of the downtown traffic.

10

Toni-Lee M

25 Feb 2025

·

Stayed 3 nights

Great location in North Vancouver. Very walkable area. Close to everything including great public transportation.

10

Kyle

2 Nov 2025

·

Stayed 1 night

Went for an overnight stay. Requested a room with a view of downtown and were very happily welcomed by a fantastic view of downtown upon entering the room. Beds were clean and comfy. Balcony was nice and provided a great spot to look out over the shipyards and town. Staff were friendly and helpful. The only downfall was that parking in the underground was $30 (consider including this in the room rate if the guest is driving).

10

Eric

29 Oct 2025

·

Stayed 1 night

Conveniently located close to sea bus

10

Anita

17 Jun 2025

·

Stayed 1 night

The hotel's location is fantastic, can't get any better than this. We were right at the pier. Water views are amazing and you are in the midst of all that's happening there. Loved it.

8

Diana

4 Aug 2025

·

Stayed 9 nights

The location of the hotel is excellent at the heart of the pier restaurant district of North Vancouver. Our room was clean and well looked after and all the staff was friendly and helpful. The food at the hotel restaurant was tasty and good value. The spa and pool area was good but in need of refreshment.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Guests often praise the on-site restaurant and breakfast for quality and value. Service can be slow, and room service is sometimes limited or pickup-only.

Related guest reviews

10

Kevin

27 Apr 2025

·

Stayed 1 night

Great stay for quick visit in North Vancouver. Fast and efficient check in/out. Only draw back was the restaurant/bar attached to hotel - not very good service the night we went - not sure if it was a staffing issue but pretty poor hospitality and took over 45 minutes to get a drink and appt. Could do with some improvement. Waitress blamed the “system” on error and mistakes…

10

Imelda

25 Oct 2025

·

Stayed 4 nights

The whole checkin and check out team was very efficient and professional. The room was of good size with plenty of storage , big wardrobe and a safe. The bathroom was also spacious with all the amenities. Our room looked towards the mountains and the fall colours were beautiful. The housekeeping staff was friendly and efficient. The dining room had a very good menu and the dishes were all reasonably priced. The food was well presented and delicious. We really enjoyed staying at the hotel. Highly recommended. was very

10

daniel

14 Dec 2025

·

Stayed 1 night

Took forever to get breakfast but food was great, rooms were very nice

8

Jens

11 May 2025

·

Stayed 1 night

Pool and room were great. I ordered room service, and i was told to go down to the resteraunt to pick it up. Not exactly room service, but the food was good.

10

Kirsten

10 Nov 2025

·

Stayed 1 night

Stayed there a few times now and every time was great. Good breakfast, room service was quick and the food was hot.

8

andrew

6 Aug 2025

·

Stayed 4 nights

The food and service at the restaurant was exceptional!!!

10

Graham

2 Sept 2025

·

Stayed 3 nights

Perfect location for a North Vancouver stay. Large rooms, some with great views! Very quick check-in process. Very good restaurant with great service--I had breakfast there.

10

Jeremiah

5 Jan 2026

·

Stayed 2 nights

Excellent, relaxing stay with a great view of the water and the piers. The restaurant was very good and the parking was convenient.

10

Daniel

18 Jun 2025

·

Stayed 2 nights

Very clean and nice room. Enjoyed the sauna in the pool area and the lobby restaurant had a nice breakfast.

10

Kelly

19 Aug 2025

·

Stayed 1 night

They now do room service, however the food quality is definitely not the same as dining in the lobby restaurant which is alway awesome.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $275	8 $188	9 $232	10 $250
11 $148	12 $140	13 $253	14 $308	15 $231	16 $326	17 $387
18 $158	19 $203	20 $395	21 $305	22 $219	23 $275	24 $250
25 $186	26 $625	27 $197	28 $170	29 $175	30 $175	31 $175

Su	Mo	Tu	We	Th	Fr	Sa
1 $165	2 $176	3 $625	4 $500	5 $199	6 $210	7 $204
8 $188	9 $188	10 $188	11 $188	12 $184	13 $210	14 $210
15 $193	16 $188	17 $188	18 $188	19 $191	20 $204	21 $203
22 $188	23 $188	24 $184	25 $184	26 $293	27 $204	28 $243
29 $188	30 $186

Pinnacle Hotel at the Pier

Prices for Pinnacle Hotel at the Pier

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds, Mountainside

Standard Room, 1 King Bed, Mountainside

Superior Room, 2 Double Beds, Harbor View

Studio Suite, 1 King Bed with Sofa Bed, Mountainside

Superior Room, 1 King Bed, Harbor View (Partial Harbourview)

Room, 1 King Bed, Terrace, Mountainside

Junior Suite, 1 King Bed with Sofa Bed, Mountainside

Superior Room, 1 King Bed, Harbor View

Room, 1 King Bed, Terrace, Harbor View

Guest reviews of Pinnacle Hotel at the Pier

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Pinnacle Hotel at the Pier

Prices for upcoming dates