Hotel Elements Playa del Carmen
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194 US$
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Acerca de esta propiedad
Disfruta de una playa privada, piscina al aire libre y centro de fitness en el corazón de Playa del Carmen.
Ubicación
The Elements Oceanfront & Beachside Condo Hotel se encuentra en el barrio Luis Donaldo Colosio de Playa del Carmen, cerca de parques temáticos y en una playa privada. Terminal marítima de Playa del Carmen y Club de golf Playacar son excelentes opciones para los que buscan unas vacaciones activas, pero si prefieres sumergirte en la naturaleza, Playa principal de Playa del Carmen y Playa Playacar son lo que necesitas. También merece la pena acercarse a Playa Mamitas y Centro comercial Quinta Alegría. Descubre todas las actividades acuáticas que podrás hacer en la zona, como paseos en moto de agua o esnórquel; además, tendrás ocasión de disfrutar de la naturaleza al aire libre con opciones tan variadas como el ciclismo de montaña o el ecoturismo.
Aparcamiento
Traslados al aeropuerto
Piscina
Habitaciones para no fumadores
Centro de negocios
Servicio de tintorería
Ubicación
Avenida CTM con Avenida Flamingos, Zazil-ha, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Opciones de habitación
18
Three-Bedroom Apartment with Ocean View Penthouse
Detalles de la oferta
1 Cama Doble Grande
1 Cama Doble Extragrande
2 Camas Individuales
Capacidad: 6
2000 ft²
Vista al patioVista a la piscinaAire acondicionadoCalefacciónCocinaPatioEntrada privada
17
One-Bedroom Apartment with Pool View (2 Adults)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
1000 ft²
Vista al patioVista a la piscinaAire acondicionadoCalefacciónCocinaPatioEntrada privada
18
Two-Bedroom Apartment with Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Individuales
Capacidad: 4
1500 ft²
Vista al patioVista a la piscinaAire acondicionadoCalefacciónCocinaPatioEntrada privada
Reseñas de los huéspedes sobre Hotel Elements Playa del Carmen
8.7
Fabuloso
Basado en 37 comentarios verificados
¿Quién se queda aquí?
Pareja
31%
Familia
49%
Grupo
18%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En The Elements Oceanfront & Beachside Condo Hotel, los viajeros destacan las amplias unidades tipo condominio con cocina completa y vistas al mar, una enorme piscina y un club de playa muy práctico, junto con una ubicación tranquila pero accesible cerca de la 5th Avenue.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En The Elements Oceanfront & Beachside Condo Hotel, los viajeros destacan las amplias unidades tipo condominio con cocina completa y vistas al mar, una enorme piscina y un club de playa muy práctico, junto con una ubicación tranquila pero accesible cerca de la 5th Avenue.
Muchos huéspedes elogian a los anfitriones y la atención del conserje, que son amables y responden con prontitud, aunque la ayuda en la recepción y la resolución de problemas puede ser inconsistente. El estado de las unidades varía según el propietario: varios informan sobre apartamentos sucios o anticuados, jacuzzis o aire acondicionado que no funcionan y olores ocasionales, mientras que otros encontraron sus condominios impecables y cómodos. El acceso a la playa es conveniente, pero a veces las algas y los olores afectan la costa; las opciones para comer en el lugar se limitan a un pequeño bar de playa, con muchos restaurantes cerca. En general, es ideal para viajeros independientes que buscan una piscina grande y una base tranquila y conveniente.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
A los huéspedes les encanta la piscina grande y bien cuidada y el club de playa, y en el establecimiento funciona un pequeño bar de playa. Varios informes citan jacuzzis inutilizables o sucios, y a veces las algas y los olores afectan la playa.
Reseñas de huéspedes relacionadas
8
Jay
27 may 2024
·
Se alojó 8 noches
The 2 bedroom property we stayed in was outdated. The bed was comfortable but shower water was not filtered. Outside our room there was a giant pile of rotting Sargasso (seaweed)that smelled really bad and was also attracting gnats, insects. The cardio room/gym was the highlight of the facility although the second floor was not air conditioned every day and this made exercising in May 'uncomfortable'. :) It is also further away from the heart of 5th Avenida which makes walking into the center of the splendor slightly more difficult. Due to that inconvenient Sargasso situation, my wife and I can't review the hotel in a very positive light.
The 2 bedroom property we stayed in was outdated. The bed was comfortable but shower water was not filtered. Outside our room there was a giant pile of rotting Sargasso (seaweed)that smelled really bad and was also attracting gnats, insects. The cardio room/gym was the highlight of the facility although the second floor was not air conditioned every day and this made exercising in May 'uncomfortable'. :) It is also further away from the heart of 5th Avenida which makes walking into the center of the splendor slightly more difficult. Due to that inconvenient Sargasso situation, my wife and I can't review the hotel in a very positive light.
10
Robin
23 feb 2024
·
Se alojó 5 noches
We stayed in a penthouse which has 2 floors and 2 balconies with ocean views. The pool is giant and has a sun shade over a section. The property’s beach club was just across the street and served drinks and food. There was also a 7-11 conveniently across the street from the front entrance. The bustling 5th Ave was a 5 min walk away. Communication via WhatsApp was excellent.
We stayed in a penthouse which has 2 floors and 2 balconies with ocean views. The pool is giant and has a sun shade over a section. The property’s beach club was just across the street and served drinks and food. There was also a 7-11 conveniently across the street from the front entrance. The bustling 5th Ave was a 5 min walk away. Communication via WhatsApp was excellent.
6
James
7 ene 2024
·
Se alojó 7 noches
The room was spacious and had a great view of the ocean. There were peices of broken glass around the lower deck, the hot tub did not work and does not have a cover to keep debris out, also no scoop or net available to clean out debris, could not be used at all. Room faced boat launch, noise and lots of turned up seaweed. Beach club is next to marina, very narrow beach and swimming area. Walking distance to many stores and restaurants was a plus.
The room was spacious and had a great view of the ocean. There were peices of broken glass around the lower deck, the hot tub did not work and does not have a cover to keep debris out, also no scoop or net available to clean out debris, could not be used at all. Room faced boat launch, noise and lots of turned up seaweed. Beach club is next to marina, very narrow beach and swimming area. Walking distance to many stores and restaurants was a plus.
10
Elaine I
4 jul 2023
·
This was our first trip to Playa Del Carmen and we loved the condo at the Elements. It was clean, comfortable, great view and had all the amenities, including a washer and dryer and a wonderful fitness center. We also loved the decor, very reflective of the culture with bright, vibrant colors and art work. This location is within walking distance to several restaurants, shopping and grocery stores. The pool and hot tub were amazing and the access to the beach was the best. We felt very safe there, staff were friendly and helpful. Mr Miguel was most accommodating, answered all of our questions, made wonderful recommendations and arranged transportation for us to and from the airport. When we return, definitely staying here again!! Room 112.
This was our first trip to Playa Del Carmen and we loved the condo at the Elements. It was clean, comfortable, great view and had all the amenities, including a washer and dryer and a wonderful fitness center. We also loved the decor, very reflective of the culture with bright, vibrant colors and art work. This location is within walking distance to several restaurants, shopping and grocery stores. The pool and hot tub were amazing and the access to the beach was the best. We felt very safe there, staff were friendly and helpful. Mr Miguel was most accommodating, answered all of our questions, made wonderful recommendations and arranged transportation for us to and from the airport. When we return, definitely staying here again!! Room 112.
10
jesus
12 jul 2024
·
Se alojó 4 noches
Todo muy bien solo que el jacuzzi de la habitación no funcionaba
Todo muy bien solo que el jacuzzi de la habitación no funcionaba
10
John
14 ago 2024
·
Se alojó 7 noches
Private beach. Tiki bar. Close to ocean. Palapas. Outdoor pool. Ocean view.
Private beach. Tiki bar. Close to ocean. Palapas. Outdoor pool. Ocean view.
8
Andy
29 abr 2024
·
Se alojó 6 noches
Can’t beat this place for the price. I thought what we got for the rate was excellent. Pool was clean. Condo was good, but beds were very hard unit G11 and there was a very strong ammonia smell that persisted all week. But this place was cheaper than most 2 star hotels with way more to offer. The little bar by the beach had good fish tacos too. We could walk to tons of restaurants from here. Basically the value can’t be beat. We also liked this side of 5th ave more, it’s less crowded, feels safer and it’s pretty quite.
Can’t beat this place for the price. I thought what we got for the rate was excellent. Pool was clean. Condo was good, but beds were very hard unit G11 and there was a very strong ammonia smell that persisted all week. But this place was cheaper than most 2 star hotels with way more to offer. The little bar by the beach had good fish tacos too. We could walk to tons of restaurants from here. Basically the value can’t be beat. We also liked this side of 5th ave more, it’s less crowded, feels safer and it’s pretty quite.
6
claudia
12 jul 2024
·
Se alojó 4 noches
Meh… Master bedroom is a loft with two double beds… felt like it was an episode of leave it to beaver with my wife and I sleeping in separate beds lol.. have fun with that. Hot tub disgusting, couldn’t use it. The small room with the king bed had the most uncomfortable bed I’ve ever had to sleep in. Pull out couch quality at best. Washing machine was broken and made a horrible noise when we attempted to use. They came and tried to fix but it only got worse. We checked out at 11am this morning but the property manager ( clearly clueless about our reservation ) is still sending me updates about the washer even though we’ve been gone for 5 hours… No extra trash bags so our trash built up like crazy, no recycling options either… Beach was in bad shape through no fault of the resort, we were there only days after Hurricane Beryl made landfall. Listen, we had a fine time… but there were tons of issues. We tried this as an alternative to being at an all-inclusive resort, never again.
Meh… Master bedroom is a loft with two double beds… felt like it was an episode of leave it to beaver with my wife and I sleeping in separate beds lol.. have fun with that. Hot tub disgusting, couldn’t use it. The small room with the king bed had the most uncomfortable bed I’ve ever had to sleep in. Pull out couch quality at best. Washing machine was broken and made a horrible noise when we attempted to use. They came and tried to fix but it only got worse. We checked out at 11am this morning but the property manager ( clearly clueless about our reservation ) is still sending me updates about the washer even though we’ve been gone for 5 hours… No extra trash bags so our trash built up like crazy, no recycling options either… Beach was in bad shape through no fault of the resort, we were there only days after Hurricane Beryl made landfall. Listen, we had a fine time… but there were tons of issues. We tried this as an alternative to being at an all-inclusive resort, never again.
10
Zoey
29 abr 2025
·
Se alojó 7 noches
We loved our stay at the Elements! The pool was incredible and very large. Private beach right across the street. The staff were friendly and welcoming. Our condo was absolutely beautiful with a patio and ocean view! It’s in such a great location, nice and quiet but just a few blocks away from the hustle and bustle of 5th Avenue. We could walk everywhere. Highly recommend!
We loved our stay at the Elements! The pool was incredible and very large. Private beach right across the street. The staff were friendly and welcoming. Our condo was absolutely beautiful with a patio and ocean view! It’s in such a great location, nice and quiet but just a few blocks away from the hustle and bustle of 5th Avenue. We could walk everywhere. Highly recommend!
10
Nicolas
28 sept 2024
·
Se alojó 7 noches
Perfect walking distance. Amazing beach access and clean pool.
Perfect walking distance. Amazing beach access and clean pool.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La limpieza es inconsistente: varios huéspedes encontraron las unidades sucias, con ropa de cama manchada u olores, y notaron un mantenimiento deficiente. Otros informaron condominios muy limpios y áreas comunes ordenadas.
Reseñas de huéspedes relacionadas
6
Cecilia
4 ago 2024
·
Se alojó 7 noches
The hotel is very pretty and the location is pretty nice but I think the pent house should be cleaner. Bathrooms were very dirty, towels were all stained, floors were very dirty. There was a jacuzzi but it looked like it has not been cleaned in months. I would stay again but I really hope they take better care in cleaning because it’s a beautiful apartment. Oh and there was no hot water during our stay and I did let Miguel know about it.
The hotel is very pretty and the location is pretty nice but I think the pent house should be cleaner. Bathrooms were very dirty, towels were all stained, floors were very dirty. There was a jacuzzi but it looked like it has not been cleaned in months. I would stay again but I really hope they take better care in cleaning because it’s a beautiful apartment. Oh and there was no hot water during our stay and I did let Miguel know about it.
4
Heather
28 mar 2025
·
Se alojó 12 noches
Safe neighbourhood and great location for walking, restaurants and 5th Avenue. Unfortunately, our unit was dirty, run down, shabby and poorly stocked.
Safe neighbourhood and great location for walking, restaurants and 5th Avenue. Unfortunately, our unit was dirty, run down, shabby and poorly stocked.
8
Aria Judith
8 may 2024
·
Se alojó 5 noches
We liked the property, dining options are a short walk away. We enjoyed the vicinity.It's a great place for families. however, the condo was lacking cleanliness. We would love to come back and try a different unit.
We liked the property, dining options are a short walk away. We enjoyed the vicinity.It's a great place for families. however, the condo was lacking cleanliness. We would love to come back and try a different unit.
4
manuel
30 jul 2023
·
Se alojó 5 noches
The condominium was tu dirty and the employees want to charge if they clean no good 😒
The condominium was tu dirty and the employees want to charge if they clean no good 😒
10
CLAUDIA
5 sept 2023
·
Se alojó 5 noches
We got a awesome ocean view from our unit. Our unit was so clean and beautiful, pool is huge and clean, it’s a very safe place ,everyone was so welcoming and 5th Avenue was so close, you got a lot in a walkable distance, we enjoyed our visit!
We got a awesome ocean view from our unit. Our unit was so clean and beautiful, pool is huge and clean, it’s a very safe place ,everyone was so welcoming and 5th Avenue was so close, you got a lot in a walkable distance, we enjoyed our visit!
4
Jesus
9 dic 2022
·
Se alojó 19.333 noches
We find very dirty the condominium, all the bed sheets there was very dirty, and we did the reservation long time a go for to give time to prepare everything and was very unexpected the mess
We find very dirty the condominium, all the bed sheets there was very dirty, and we did the reservation long time a go for to give time to prepare everything and was very unexpected the mess
4
israel Sandoval
31 jul 2022
·
Se alojó 7 noches
El departamento, el complejo y la ubicación están excelente, pero el departamento estaba sucio, con arañas y la secadora de ropa no servía. Reporte esto a la persona responsable pero no me dio respuesta. Esta condición de limpieza y mantenimiento opaca el lugar e instalaciones tan bonito y por lo cual afecta la experiencia
El departamento, el complejo y la ubicación están excelente, pero el departamento estaba sucio, con arañas y la secadora de ropa no servía. Reporte esto a la persona responsable pero no me dio respuesta. Esta condición de limpieza y mantenimiento opaca el lugar e instalaciones tan bonito y por lo cual afecta la experiencia
10
Brenda
19 may 2023
·
Se alojó 5 noches
Beautifully furnished and very clean! We thoroughly enjoyed our five day stay!
Beautifully furnished and very clean! We thoroughly enjoyed our five day stay!
6
Mason
15 mar 2024
·
Se alojó 7 noches
As much as I love the location of property. I was not so happy with the enourmous pile of seaweed across the street. The smell would make it unbearable to sit out on patio. But in is not the Elements property of where that pile is. Elements in my opinion is quite the gem. Secure, clean and friendly. We stayed in 121 which had a great view of pool and the sea. My only problem was the musky smell, which i get being in a high humidity climate. But I know that can be treated. Not exactly allergy friendly for me. I will definitely stay at the Elements again next time i am in Playa.
As much as I love the location of property. I was not so happy with the enourmous pile of seaweed across the street. The smell would make it unbearable to sit out on patio. But in is not the Elements property of where that pile is. Elements in my opinion is quite the gem. Secure, clean and friendly. We stayed in 121 which had a great view of pool and the sea. My only problem was the musky smell, which i get being in a high humidity climate. But I know that can be treated. Not exactly allergy friendly for me. I will definitely stay at the Elements again next time i am in Playa.
10
Mellissa
19 jun 2024
·
Se alojó 7 noches
The space itself was amazing—clean, good air conditioning, attentive staff, beautiful pool. Would absolutely stay here again and bring some friends for a relaxing vacation.
The space itself was amazing—clean, good air conditioning, attentive staff, beautiful pool. Would absolutely stay here again and bring some friends for a relaxing vacation.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Los condominios son generalmente espaciosos, con cocinas, balcones y vistas al mar, y algunas unidades son tranquilas. La comodidad y el mantenimiento varían según la unidad, con informes de camas duras, muebles envejecidos, problemas con el aire acondicionado y ruido ocasional del puerto deportivo.
Reseñas de huéspedes relacionadas
8
Jay
27 may 2024
·
Se alojó 8 noches
The 2 bedroom property we stayed in was outdated. The bed was comfortable but shower water was not filtered. Outside our room there was a giant pile of rotting Sargasso (seaweed)that smelled really bad and was also attracting gnats, insects. The cardio room/gym was the highlight of the facility although the second floor was not air conditioned every day and this made exercising in May 'uncomfortable'. :) It is also further away from the heart of 5th Avenida which makes walking into the center of the splendor slightly more difficult. Due to that inconvenient Sargasso situation, my wife and I can't review the hotel in a very positive light.
The 2 bedroom property we stayed in was outdated. The bed was comfortable but shower water was not filtered. Outside our room there was a giant pile of rotting Sargasso (seaweed)that smelled really bad and was also attracting gnats, insects. The cardio room/gym was the highlight of the facility although the second floor was not air conditioned every day and this made exercising in May 'uncomfortable'. :) It is also further away from the heart of 5th Avenida which makes walking into the center of the splendor slightly more difficult. Due to that inconvenient Sargasso situation, my wife and I can't review the hotel in a very positive light.
10
Cara
21 mar 2024
·
Se alojó 4 noches
Condo was fabulous! View was great!
Condo was fabulous! View was great!
8
Faviola
25 jun 2024
·
Se alojó 9 noches
I love the room beautiful and spacious
I love the room beautiful and spacious
6
James
7 ene 2024
·
Se alojó 7 noches
The room was spacious and had a great view of the ocean. There were peices of broken glass around the lower deck, the hot tub did not work and does not have a cover to keep debris out, also no scoop or net available to clean out debris, could not be used at all. Room faced boat launch, noise and lots of turned up seaweed. Beach club is next to marina, very narrow beach and swimming area. Walking distance to many stores and restaurants was a plus.
The room was spacious and had a great view of the ocean. There were peices of broken glass around the lower deck, the hot tub did not work and does not have a cover to keep debris out, also no scoop or net available to clean out debris, could not be used at all. Room faced boat launch, noise and lots of turned up seaweed. Beach club is next to marina, very narrow beach and swimming area. Walking distance to many stores and restaurants was a plus.
10
Sebastien
5 ago 2025
·
Se alojó 7 noches
Très bel endroit! Familial mais calme. Proche du centre à pieds mais loin de la nuisance de la musique la nuit. Appartement spacieux, magnifique vue. Lits très confortables, cuisine très bien équipée. Staff accueillant, souriant. Système « d’ambassadeur » joignable par WhatsApp prêt à nous rendre service à n’importe quel moment. Vacances idéales, selon moi
Très bel endroit! Familial mais calme. Proche du centre à pieds mais loin de la nuisance de la musique la nuit. Appartement spacieux, magnifique vue. Lits très confortables, cuisine très bien équipée. Staff accueillant, souriant. Système « d’ambassadeur » joignable par WhatsApp prêt à nous rendre service à n’importe quel moment. Vacances idéales, selon moi
8
Andy
29 abr 2024
·
Se alojó 6 noches
Can’t beat this place for the price. I thought what we got for the rate was excellent. Pool was clean. Condo was good, but beds were very hard unit G11 and there was a very strong ammonia smell that persisted all week. But this place was cheaper than most 2 star hotels with way more to offer. The little bar by the beach had good fish tacos too. We could walk to tons of restaurants from here. Basically the value can’t be beat. We also liked this side of 5th ave more, it’s less crowded, feels safer and it’s pretty quite.
Can’t beat this place for the price. I thought what we got for the rate was excellent. Pool was clean. Condo was good, but beds were very hard unit G11 and there was a very strong ammonia smell that persisted all week. But this place was cheaper than most 2 star hotels with way more to offer. The little bar by the beach had good fish tacos too. We could walk to tons of restaurants from here. Basically the value can’t be beat. We also liked this side of 5th ave more, it’s less crowded, feels safer and it’s pretty quite.
6
claudia
12 jul 2024
·
Se alojó 4 noches
Meh… Master bedroom is a loft with two double beds… felt like it was an episode of leave it to beaver with my wife and I sleeping in separate beds lol.. have fun with that. Hot tub disgusting, couldn’t use it. The small room with the king bed had the most uncomfortable bed I’ve ever had to sleep in. Pull out couch quality at best. Washing machine was broken and made a horrible noise when we attempted to use. They came and tried to fix but it only got worse. We checked out at 11am this morning but the property manager ( clearly clueless about our reservation ) is still sending me updates about the washer even though we’ve been gone for 5 hours… No extra trash bags so our trash built up like crazy, no recycling options either… Beach was in bad shape through no fault of the resort, we were there only days after Hurricane Beryl made landfall. Listen, we had a fine time… but there were tons of issues. We tried this as an alternative to being at an all-inclusive resort, never again.
Meh… Master bedroom is a loft with two double beds… felt like it was an episode of leave it to beaver with my wife and I sleeping in separate beds lol.. have fun with that. Hot tub disgusting, couldn’t use it. The small room with the king bed had the most uncomfortable bed I’ve ever had to sleep in. Pull out couch quality at best. Washing machine was broken and made a horrible noise when we attempted to use. They came and tried to fix but it only got worse. We checked out at 11am this morning but the property manager ( clearly clueless about our reservation ) is still sending me updates about the washer even though we’ve been gone for 5 hours… No extra trash bags so our trash built up like crazy, no recycling options either… Beach was in bad shape through no fault of the resort, we were there only days after Hurricane Beryl made landfall. Listen, we had a fine time… but there were tons of issues. We tried this as an alternative to being at an all-inclusive resort, never again.
6
Santos Cortez
29 jul 2024
·
Se alojó 4 noches
The air conditioning in our unit did not work properly. One of the bedrooms was warm the entire stay, it was very uncomfortable and was never fixed. I did not receive an ocean view room as I requested and paid for either.
The air conditioning in our unit did not work properly. One of the bedrooms was warm the entire stay, it was very uncomfortable and was never fixed. I did not receive an ocean view room as I requested and paid for either.
10
Zoey
29 abr 2025
·
Se alojó 7 noches
We loved our stay at the Elements! The pool was incredible and very large. Private beach right across the street. The staff were friendly and welcoming. Our condo was absolutely beautiful with a patio and ocean view! It’s in such a great location, nice and quiet but just a few blocks away from the hustle and bustle of 5th Avenue. We could walk everywhere. Highly recommend!
We loved our stay at the Elements! The pool was incredible and very large. Private beach right across the street. The staff were friendly and welcoming. Our condo was absolutely beautiful with a patio and ocean view! It’s in such a great location, nice and quiet but just a few blocks away from the hustle and bustle of 5th Avenue. We could walk everywhere. Highly recommend!
4
Blas
17 jul 2023
·
Se alojó 3 noches
Property was not as described poor amenities 3 rooms no TV, overall conditions of penthouse to be improved
Property was not as described poor amenities 3 rooms no TV, overall conditions of penthouse to be improved
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal y los anfitriones, especialmente la atención del conserje a través de WhatsApp, son frecuentemente elogiados por ser amables y serviciales. Otros se encontraron con respuestas lentas o poco útiles en la recepción, mala comunicación y problemas de mantenimiento o transporte sin resolver.
Reseñas de huéspedes relacionadas
10
Kurt
19 jul 2023
·
Se alojó 8 noches
We couldn't have found a more convenient, well kept, friendly resort property than the Elements in Playa Del Carmen! We stayed in a ground floor condo, with all the comforts... walk outside to your patio and into the pool or 200 feet to your private beach! Our concierge, Miguel, was always available with answers & recommendations to help make our valuable time enjoyable. We absolutely will stay there the next time we visit.
We couldn't have found a more convenient, well kept, friendly resort property than the Elements in Playa Del Carmen! We stayed in a ground floor condo, with all the comforts... walk outside to your patio and into the pool or 200 feet to your private beach! Our concierge, Miguel, was always available with answers & recommendations to help make our valuable time enjoyable. We absolutely will stay there the next time we visit.
2
Barry
8 feb 2023
·
The location was great (right on the beach) and the building was actually pretty nice (grounds were well-kept and the suite was nice and roomy), but the service was essentially nonexistent. Waited a whole day to get someone to unclog a toilet, hot tub never warmed up, and they messed up the return airport shuttle. Lighting was either too bright or too dark, and total lack of facial tissues and scented TP were irritating. Sofas were horribly uncomfortable.
The location was great (right on the beach) and the building was actually pretty nice (grounds were well-kept and the suite was nice and roomy), but the service was essentially nonexistent. Waited a whole day to get someone to unclog a toilet, hot tub never warmed up, and they messed up the return airport shuttle. Lighting was either too bright or too dark, and total lack of facial tissues and scented TP were irritating. Sofas were horribly uncomfortable.
2
Omar
20 jun 2024
·
Se alojó 10 noches
NEVER AGAIN!! Getting a reservation in this place. To start off reception guy “Fernando “ was asking not only for our ids, but my kid’s id’s or passports even though they were minors why? The plumbing was BAD I.e. toilets were spewing after first use, handwashing sink dripping, 2nd floor toilet handle broke the sliding door locks were broken tape was the used to keep them locked supposedly. There was no telephone in reservation & the WI-FI in condo did not work so I had to go to lobby to ask for their Wi-Fi so I could call Expedia to help me cancel reservation stay and book my next day flight because I could not spend the night with my family & kids here. I brought the issue to reception and they were trying to get ahold of the condo owner and they (lobby personnel) also were getting frustrated with owner and his attitude as they were explaining my situation. As we were about to leave the hotel the same night I asked lobby to request the shuttle that brought us to hotel since we paid for round trip and the guy Fernando again was giving my wife an attitude because we were telling him to call our shuttle then he refused so we walked out of hotel and asked some locals for their phone to call for a taxi to airport. Once I was at airport the reservation owner tried to call me or give me another reservation, after all the issues we had experienced in one night was enough for one day since we had reservation for 10 days we were already exhausted and disappointed & wanted to go home.
NEVER AGAIN!! Getting a reservation in this place. To start off reception guy “Fernando “ was asking not only for our ids, but my kid’s id’s or passports even though they were minors why? The plumbing was BAD I.e. toilets were spewing after first use, handwashing sink dripping, 2nd floor toilet handle broke the sliding door locks were broken tape was the used to keep them locked supposedly. There was no telephone in reservation & the WI-FI in condo did not work so I had to go to lobby to ask for their Wi-Fi so I could call Expedia to help me cancel reservation stay and book my next day flight because I could not spend the night with my family & kids here. I brought the issue to reception and they were trying to get ahold of the condo owner and they (lobby personnel) also were getting frustrated with owner and his attitude as they were explaining my situation. As we were about to leave the hotel the same night I asked lobby to request the shuttle that brought us to hotel since we paid for round trip and the guy Fernando again was giving my wife an attitude because we were telling him to call our shuttle then he refused so we walked out of hotel and asked some locals for their phone to call for a taxi to airport. Once I was at airport the reservation owner tried to call me or give me another reservation, after all the issues we had experienced in one night was enough for one day since we had reservation for 10 days we were already exhausted and disappointed & wanted to go home.
8
Guillermo
7 jul 2024
·
Se alojó 7 noches
Our stay at the condo hotel was sufficiently pleasant overall. The unit itself was a highlight: comfortable, spacious, and surprisingly well-equipped with everything we needed. It felt more like staying in a well-appointed home than a typical rental. However, the complex left something to be desired in terms of amenities. With only one bar/restaurant by the beach, the options for on-site dining and entertainment were quite limited. The front desk staff, in particular, were notably unhelpful and seemed indifferent to the concept of hospitality. This was disappointing, especially since we had not been to the area before and could have used some guidance and recommendations. Additionally, the listing on Expedia did not clearly indicate that this was a condo with no hotel services. While this was manageable, a bit more service and support would have enhanced our experience, especially for first-time visitors unfamiliar with the area. In summary, this place is great if you are completely self-sufficient and enjoy exploring on your own. But if you prefer some level of service and assistance, this might not be the best choice.
Our stay at the condo hotel was sufficiently pleasant overall. The unit itself was a highlight: comfortable, spacious, and surprisingly well-equipped with everything we needed. It felt more like staying in a well-appointed home than a typical rental. However, the complex left something to be desired in terms of amenities. With only one bar/restaurant by the beach, the options for on-site dining and entertainment were quite limited. The front desk staff, in particular, were notably unhelpful and seemed indifferent to the concept of hospitality. This was disappointing, especially since we had not been to the area before and could have used some guidance and recommendations. Additionally, the listing on Expedia did not clearly indicate that this was a condo with no hotel services. While this was manageable, a bit more service and support would have enhanced our experience, especially for first-time visitors unfamiliar with the area. In summary, this place is great if you are completely self-sufficient and enjoy exploring on your own. But if you prefer some level of service and assistance, this might not be the best choice.
10
Melody
14 jun 2024
·
Se alojó 7 noches
Our wonderful experience started early with Miquel helping us with all our questions. He was very friendly and helpful. The room and view were beautiful. We were able to walk to everything we needed. I would stay here again.
Our wonderful experience started early with Miquel helping us with all our questions. He was very friendly and helpful. The room and view were beautiful. We were able to walk to everything we needed. I would stay here again.
10
Priya
3 may 2025
·
Se alojó 4 noches
We checked in late which took a while but overall was a nice experience
We checked in late which took a while but overall was a nice experience
10
Elizabeth
4 jul 2024
·
Se alojó 5 noches
The condo was beautiful! Amazing views, very nice furnishings, awesome pool and beach setup. Our host, Miguel, was a great communicator and made sure we had everything we needed at any time. Excellent experience in Playa del Carmen.
The condo was beautiful! Amazing views, very nice furnishings, awesome pool and beach setup. Our host, Miguel, was a great communicator and made sure we had everything we needed at any time. Excellent experience in Playa del Carmen.
10
Louis
20 abr 2023
·
Se alojó 7 noches
Great experience staying at The Elements. Spacious apartment, all amenities provided, good pool and nice beach club. Great to have a personal concierge (Miguel) who organised transportation, gave great restaurant recommendations and swiftly answered any questions. Huge thanks for making our holiday so enjoyable.
Great experience staying at The Elements. Spacious apartment, all amenities provided, good pool and nice beach club. Great to have a personal concierge (Miguel) who organised transportation, gave great restaurant recommendations and swiftly answered any questions. Huge thanks for making our holiday so enjoyable.
6
Kristi
19 jun 2024
·
Se alojó 7 noches
Great lobby, location, pool, and staff. The property manager was excellent. However, the overall condition of the unit was disappointing. It needs some work to be considered anything more than 3 stars. Multiple water leaks from ceilings and windows, and the patio furniture and grills were falling apart/unusable. Overall we enjoyed the stay, and it has potential, but its not worth the money as it is right now.
Great lobby, location, pool, and staff. The property manager was excellent. However, the overall condition of the unit was disappointing. It needs some work to be considered anything more than 3 stars. Multiple water leaks from ceilings and windows, and the patio furniture and grills were falling apart/unusable. Overall we enjoyed the stay, and it has potential, but its not worth the money as it is right now.
6
EUN YOUNG
28 abr 2024
·
Se alojó 6 noches
Property is not bad for price. Just who work there. Some people. A worker at beach club asked for tip even i did togo(take out for just 2 things). I didn't even seat any chair. Me and my family stayed for 1 week. Cleaning fee was expensive and there was no Cleaning supplies for guests. Also bric( it's company for that condo) only gave little bottles of amenities(shampoo, conditioner, body wash and a small soap). I booked mexico site of expedia first and then canceled. After book again in America site of expedia pakage(including flights). After I stay couple of days, bric lady texted me for my credit card because mine was canceled. I explained this and provided new reservation number, but still she was asking my credit card number. She ruined my whole day of trip. And she wasn't even sorry. Next day she sent me invoice for payment.. that even made me more confused. I got so mad at her. And then she explained that was from expedia. Why? Does she have to send me that? I paid to expedia and if she had problem with expedia, she should talk to expedia. Not me. Anyway, i never want to go back that place. The Elements.
Property is not bad for price. Just who work there. Some people. A worker at beach club asked for tip even i did togo(take out for just 2 things). I didn't even seat any chair. Me and my family stayed for 1 week. Cleaning fee was expensive and there was no Cleaning supplies for guests. Also bric( it's company for that condo) only gave little bottles of amenities(shampoo, conditioner, body wash and a small soap). I booked mexico site of expedia first and then canceled. After book again in America site of expedia pakage(including flights). After I stay couple of days, bric lady texted me for my credit card because mine was canceled. I explained this and provided new reservation number, but still she was asking my credit card number. She ruined my whole day of trip. And she wasn't even sorry. Next day she sent me invoice for payment.. that even made me more confused. I got so mad at her. And then she explained that was from expedia. Why? Does she have to send me that? I paid to expedia and if she had problem with expedia, she should talk to expedia. Not me. Anyway, i never want to go back that place. The Elements.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Zona tranquila y segura, a poca distancia de la 5th Avenue, tiendas y restaurantes, con taxis disponibles fácilmente. Algunos señalan que está un poco más alejado del tramo más concurrido.
Reseñas de huéspedes relacionadas
10
Jerrie
1 dic 2023
·
Se alojó 4 noches
Perfect location. Beach club is really nice with great Pizza and drinks. Walk to 5th Ave or walk to Jungle Strret. Very safe area. Stayed in Penthouse 23 it was fabulous Beautiful views and a jacuzzi on the upper deck !!!!
Perfect location. Beach club is really nice with great Pizza and drinks. Walk to 5th Ave or walk to Jungle Strret. Very safe area. Stayed in Penthouse 23 it was fabulous Beautiful views and a jacuzzi on the upper deck !!!!
10
jon r
26 jun 2024
·
Se alojó 9 noches
Great location. Away from the main party areas but close enough to get there walking or a short taxi or drive. Awesome spot, would return.
Great location. Away from the main party areas but close enough to get there walking or a short taxi or drive. Awesome spot, would return.
8
Jay
27 may 2024
·
Se alojó 8 noches
The 2 bedroom property we stayed in was outdated. The bed was comfortable but shower water was not filtered. Outside our room there was a giant pile of rotting Sargasso (seaweed)that smelled really bad and was also attracting gnats, insects. The cardio room/gym was the highlight of the facility although the second floor was not air conditioned every day and this made exercising in May 'uncomfortable'. :) It is also further away from the heart of 5th Avenida which makes walking into the center of the splendor slightly more difficult. Due to that inconvenient Sargasso situation, my wife and I can't review the hotel in a very positive light.
The 2 bedroom property we stayed in was outdated. The bed was comfortable but shower water was not filtered. Outside our room there was a giant pile of rotting Sargasso (seaweed)that smelled really bad and was also attracting gnats, insects. The cardio room/gym was the highlight of the facility although the second floor was not air conditioned every day and this made exercising in May 'uncomfortable'. :) It is also further away from the heart of 5th Avenida which makes walking into the center of the splendor slightly more difficult. Due to that inconvenient Sargasso situation, my wife and I can't review the hotel in a very positive light.
10
Robin
23 feb 2024
·
Se alojó 5 noches
We stayed in a penthouse which has 2 floors and 2 balconies with ocean views. The pool is giant and has a sun shade over a section. The property’s beach club was just across the street and served drinks and food. There was also a 7-11 conveniently across the street from the front entrance. The bustling 5th Ave was a 5 min walk away. Communication via WhatsApp was excellent.
We stayed in a penthouse which has 2 floors and 2 balconies with ocean views. The pool is giant and has a sun shade over a section. The property’s beach club was just across the street and served drinks and food. There was also a 7-11 conveniently across the street from the front entrance. The bustling 5th Ave was a 5 min walk away. Communication via WhatsApp was excellent.
10
Monica
22 jul 2023
·
Se alojó 4 noches
Quiet, close to 5th Ave but far enough that it was quiet and laid back.
Quiet, close to 5th Ave but far enough that it was quiet and laid back.
10
Sebastien
5 ago 2025
·
Se alojó 7 noches
Très bel endroit! Familial mais calme. Proche du centre à pieds mais loin de la nuisance de la musique la nuit. Appartement spacieux, magnifique vue. Lits très confortables, cuisine très bien équipée. Staff accueillant, souriant. Système « d’ambassadeur » joignable par WhatsApp prêt à nous rendre service à n’importe quel moment. Vacances idéales, selon moi
Très bel endroit! Familial mais calme. Proche du centre à pieds mais loin de la nuisance de la musique la nuit. Appartement spacieux, magnifique vue. Lits très confortables, cuisine très bien équipée. Staff accueillant, souriant. Système « d’ambassadeur » joignable par WhatsApp prêt à nous rendre service à n’importe quel moment. Vacances idéales, selon moi
8
Andy
29 abr 2024
·
Se alojó 6 noches
Can’t beat this place for the price. I thought what we got for the rate was excellent. Pool was clean. Condo was good, but beds were very hard unit G11 and there was a very strong ammonia smell that persisted all week. But this place was cheaper than most 2 star hotels with way more to offer. The little bar by the beach had good fish tacos too. We could walk to tons of restaurants from here. Basically the value can’t be beat. We also liked this side of 5th ave more, it’s less crowded, feels safer and it’s pretty quite.
Can’t beat this place for the price. I thought what we got for the rate was excellent. Pool was clean. Condo was good, but beds were very hard unit G11 and there was a very strong ammonia smell that persisted all week. But this place was cheaper than most 2 star hotels with way more to offer. The little bar by the beach had good fish tacos too. We could walk to tons of restaurants from here. Basically the value can’t be beat. We also liked this side of 5th ave more, it’s less crowded, feels safer and it’s pretty quite.
10
Zoey
29 abr 2025
·
Se alojó 7 noches
We loved our stay at the Elements! The pool was incredible and very large. Private beach right across the street. The staff were friendly and welcoming. Our condo was absolutely beautiful with a patio and ocean view! It’s in such a great location, nice and quiet but just a few blocks away from the hustle and bustle of 5th Avenue. We could walk everywhere. Highly recommend!
We loved our stay at the Elements! The pool was incredible and very large. Private beach right across the street. The staff were friendly and welcoming. Our condo was absolutely beautiful with a patio and ocean view! It’s in such a great location, nice and quiet but just a few blocks away from the hustle and bustle of 5th Avenue. We could walk everywhere. Highly recommend!
10
Philip
3 mar 2024
·
Se alojó 5 noches
Loved it! Plenry of room for all, easy walk to 38th for restaurants and fun!
Loved it! Plenry of room for all, easy walk to 38th for restaurants and fun!
10
Christine
1 may 2024
·
Se alojó 4 noches
beautiful condos and pool! very safe location with a police station right out from and very walkable into downtown. 7eleven right across the street for any quick grab and go needs. would definitely stay here again :)
beautiful condos and pool! very safe location with a police station right out from and very walkable into downtown. 7eleven right across the street for any quick grab and go needs. would definitely stay here again :)
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Las opciones en el lugar se limitan a un pequeño bar de playa; a algunos huéspedes les gustaron las bebidas, la pizza y los tacos de pescado. Muchos optaron por restaurantes cercanos a poca distancia, mientras que una reseña informó sobre comida deficiente y opciones limitadas.
Reseñas de huéspedes relacionadas
10
Jerrie
1 dic 2023
·
Se alojó 4 noches
Perfect location. Beach club is really nice with great Pizza and drinks. Walk to 5th Ave or walk to Jungle Strret. Very safe area. Stayed in Penthouse 23 it was fabulous Beautiful views and a jacuzzi on the upper deck !!!!
Perfect location. Beach club is really nice with great Pizza and drinks. Walk to 5th Ave or walk to Jungle Strret. Very safe area. Stayed in Penthouse 23 it was fabulous Beautiful views and a jacuzzi on the upper deck !!!!
10
jon r
26 jun 2024
·
Se alojó 9 noches
Great location. Away from the main party areas but close enough to get there walking or a short taxi or drive. Awesome spot, would return.
Great location. Away from the main party areas but close enough to get there walking or a short taxi or drive. Awesome spot, would return.
10
Robin
23 feb 2024
·
Se alojó 5 noches
We stayed in a penthouse which has 2 floors and 2 balconies with ocean views. The pool is giant and has a sun shade over a section. The property’s beach club was just across the street and served drinks and food. There was also a 7-11 conveniently across the street from the front entrance. The bustling 5th Ave was a 5 min walk away. Communication via WhatsApp was excellent.
We stayed in a penthouse which has 2 floors and 2 balconies with ocean views. The pool is giant and has a sun shade over a section. The property’s beach club was just across the street and served drinks and food. There was also a 7-11 conveniently across the street from the front entrance. The bustling 5th Ave was a 5 min walk away. Communication via WhatsApp was excellent.
10
John
14 ago 2024
·
Se alojó 7 noches
Private beach. Tiki bar. Close to ocean. Palapas. Outdoor pool. Ocean view.
Private beach. Tiki bar. Close to ocean. Palapas. Outdoor pool. Ocean view.
8
Guillermo
7 jul 2024
·
Se alojó 7 noches
Our stay at the condo hotel was sufficiently pleasant overall. The unit itself was a highlight: comfortable, spacious, and surprisingly well-equipped with everything we needed. It felt more like staying in a well-appointed home than a typical rental. However, the complex left something to be desired in terms of amenities. With only one bar/restaurant by the beach, the options for on-site dining and entertainment were quite limited. The front desk staff, in particular, were notably unhelpful and seemed indifferent to the concept of hospitality. This was disappointing, especially since we had not been to the area before and could have used some guidance and recommendations. Additionally, the listing on Expedia did not clearly indicate that this was a condo with no hotel services. While this was manageable, a bit more service and support would have enhanced our experience, especially for first-time visitors unfamiliar with the area. In summary, this place is great if you are completely self-sufficient and enjoy exploring on your own. But if you prefer some level of service and assistance, this might not be the best choice.
Our stay at the condo hotel was sufficiently pleasant overall. The unit itself was a highlight: comfortable, spacious, and surprisingly well-equipped with everything we needed. It felt more like staying in a well-appointed home than a typical rental. However, the complex left something to be desired in terms of amenities. With only one bar/restaurant by the beach, the options for on-site dining and entertainment were quite limited. The front desk staff, in particular, were notably unhelpful and seemed indifferent to the concept of hospitality. This was disappointing, especially since we had not been to the area before and could have used some guidance and recommendations. Additionally, the listing on Expedia did not clearly indicate that this was a condo with no hotel services. While this was manageable, a bit more service and support would have enhanced our experience, especially for first-time visitors unfamiliar with the area. In summary, this place is great if you are completely self-sufficient and enjoy exploring on your own. But if you prefer some level of service and assistance, this might not be the best choice.
8
Aria Judith
8 may 2024
·
Se alojó 5 noches
We liked the property, dining options are a short walk away. We enjoyed the vicinity.It's a great place for families. however, the condo was lacking cleanliness. We would love to come back and try a different unit.
We liked the property, dining options are a short walk away. We enjoyed the vicinity.It's a great place for families. however, the condo was lacking cleanliness. We would love to come back and try a different unit.
8
Andy
29 abr 2024
·
Se alojó 6 noches
Can’t beat this place for the price. I thought what we got for the rate was excellent. Pool was clean. Condo was good, but beds were very hard unit G11 and there was a very strong ammonia smell that persisted all week. But this place was cheaper than most 2 star hotels with way more to offer. The little bar by the beach had good fish tacos too. We could walk to tons of restaurants from here. Basically the value can’t be beat. We also liked this side of 5th ave more, it’s less crowded, feels safer and it’s pretty quite.
Can’t beat this place for the price. I thought what we got for the rate was excellent. Pool was clean. Condo was good, but beds were very hard unit G11 and there was a very strong ammonia smell that persisted all week. But this place was cheaper than most 2 star hotels with way more to offer. The little bar by the beach had good fish tacos too. We could walk to tons of restaurants from here. Basically the value can’t be beat. We also liked this side of 5th ave more, it’s less crowded, feels safer and it’s pretty quite.
10
Philip
3 mar 2024
·
Se alojó 5 noches
Loved it! Plenry of room for all, easy walk to 38th for restaurants and fun!
Loved it! Plenry of room for all, easy walk to 38th for restaurants and fun!
8
Michelle
26 jun 2024
·
Se alojó 5 noches
Good customer service the rooms were clean , beds were comfortable, and restaurant in walking distance
Good customer service the rooms were clean , beds were comfortable, and restaurant in walking distance
4
Nora
30 dic 2022
·
Se alojó 19.353 noches
Disappointing property. No ocean view, poor communication, beach was smelly like sulfur, ant hills all over beach, crawling all over you. Food scarce & terrible, no cleaning of room or no extra towels, no one spoke English. Skip this place!
Disappointing property. No ocean view, poor communication, beach was smelly like sulfur, ant hills all over beach, crawling all over you. Food scarce & terrible, no cleaning of room or no extra towels, no one spoke English. Skip this place!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
israel
3 ago 2025
·
Se alojó 7 noches
Todo el servicio y las instalaciones excelentes!!
Todo el servicio y las instalaciones excelentes!!
10
Rafael
23 jul 2024
·
Se alojó 4 noches
Muy recomendable
Muy recomendable
10
jesus
12 jul 2024
·
Se alojó 4 noches
Todo muy bien solo que el jacuzzi de la habitación no funcionaba
Todo muy bien solo que el jacuzzi de la habitación no funcionaba
10
Juan
18 jun 2024
·
Se alojó 7 noches
Excelente lugar para la familia y muy limpio , cómodo y seguro Claro que vuelvo de nuevo 👍👍👍
Excelente lugar para la familia y muy limpio , cómodo y seguro Claro que vuelvo de nuevo 👍👍👍
8
Edwin
31 may 2024
·
Se alojó 4 noches
Muy cómodo
Muy cómodo
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
El check in debe realizarlo alguien que tenga al menos 18 años.
A partir del 1.° de abril de 2021, entra en vigor el VISITAX para turistas extranjeros. El pago por un importe de 224 MXN (o 10 USD por persona) puede realizarse a través del portal web http://visitax.gob.mx/. Los turistas extranjeros pueden pagar antes o durante su estancia en Quintana Roo. Deberá presentarse un justificante de pago en el aeropuerto, antes de la salida.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Piscina
Habitaciones para no fumadores
Centro de negocios
Servicio de tintorería
Actividades
Piscina
Playa privada
Jardín
Campo de golf (cercano)
Playa (cercana)
Buceo
Pesca
Piscina al aire libre
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Aparcamiento gratuito
Parking Onsite
General
Habitaciones para no fumadores
Servicio de masajes
Spa y centro de bienestar
Mesas y zona de picnic
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Servicios
Centro de negocios
Servicio de tintorería
Caja fuerte
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Internet
WiFi gratuito