Is parking available at the property?

Parking is available on-site, but it is limited. Guests can take advantage of the parking facilities without needing a reservation.

What type of breakfast is offered and what are the serving hours?

Buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately MYR 73.44 for adults and MYR 37.8 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available for a fee of MYR 194.40 per vehicle (maximum occupancy 5). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Kuching, within a 5-minute walk of Riverside Shopping Complex and Tun Jugah Shopping Center. It is approximately 0.7 mi (1.1 km) from Plaza Merdeka and 1.5 mi (2.4 km) from Kuching Waterfront. The nearest major airport is Kuching International Airport, located about 10 km (6.2 mi) away.

Does the property have a swimming pool?

Yes, the property features an outdoor heated pool. The operational hours for the pool are not specified, but it is available for guests to enjoy.

What are the policies for guests staying with children?

Children aged 1 year old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of MYR 108.0 per night. Reservations for rollaway beds must be made in advance.

Pullman Kuching Hotel in Kuching District

Average nightly price at Pullman Kuching by month, last 12 months (USD)
Month	Average price
January	US$88
February	US$91
March	US$82
April	US$91
May	US$92
June	US$98
July	US$110
August	US$117
September	US$112
October	US$96
November	US$98
December	US$83

What guests think

Recent reviews of Pullman Kuching describe a centrally located hotel undergoing extensive renovations that close key facilities and create daytime construction noise, while offering large rooms with good views, generally friendly staff, and mixed housekeeping and maintenance standards.

Several reviewers reported communication lapses and slow responses, though many found frontline teams welcoming. The location near the waterfront, malls and eateries is widely praised. Dining feedback is uneven, ranging from excellent breakfasts to cold or repetitive food and limited wine choices. Expect convenience and space, but disruptions and inconsistency while renovations continue.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Major renovations are ongoing, with the pool and gym closed; alternative arrangements are offered but inconvenient. Some guests also mention parking charges and limited or underwhelming bar or wine options.

Related guest reviews

6

Mihir

2 May 2025

·

Stayed 1 night

Absolute state of disrepair. They’re refurbishing but I can’t believe they allowed to get to such a state.

6

Jenny

10 Jul 2025

·

Stayed 5 nights

The hotel is in a good location. It has multiple shops and eternity in the same building. However its in a middle of renovation. The pool and gym was not open. It did not mention on the advertisement.

8

Charles

25 Jul 2025

·

Stayed 2 nights

Nice big room. Closed to Downtown. They are in renovation until end of August 2025, so no pool neither gym.

10

Jared

21 Oct 2024

·

Stayed 3 nights

Swimming Pool out of order for a long period due to hotel renovation works. We should see tremendous improvement in the near future, kudos!

6

Helene

4 Apr 2024

·

Stayed 5 nights

Not like a 5 star hotel. More like 3. Everything was fine exsept the pool. Happy i didnt pay alot.

6

Michel

10 Oct 2024

·

Stayed 4 nights

This hotel has a lot of potential but you should know that it’s being renovated right now until January 2025. So no access to the pool. Although they have an arrangement to access the pool of another hotel, it’s a bit far and the pool is kind of indoor. The food and beverage are very expansive for Malaysia. The breakfast especially and it’s not worth the price. The rooms also need to be refreshed. Location is ok but up a little hill from the main area near the river.

2

poul e

1 Jan 2024

·

Stayed 1 night

The good thing first - the bed was comfortable and the air con worked Then the bad - No hot water for showering, bathroom sink was blocked at arrival and had to call maintenance, bar fridge had to be deiced and then barely cooled, only 4 lifts for the size of hotel should be at least 6-8 so long waits, car park is really annoying coz they charge you RM5 per day, which is ok if you didn't have to go outside the building to pay the 5RM in an unsafe area - why do they bother charge RM5 instead on making it free parking is beyond me. All in all a hotel very much build on a budget and maintenance is poor.

4

Volkmar

31 Jan 2025

·

Stayed 3 nights

Das Hotel ist eine einzige Baustelle. Presslufthammer Lärm täglich von 8 bis 17 Uhr. Pool geschlossen. Das Personal ist wenig hilfsbereit.

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8

Andrea

1 Jul 2025

·

Stayed 1 night

The hotel was undergoing extensive renovations when I stayed. The reception was tricky to locate first time as you have to go via a shopping centre, but there are staff that get you to the right place at every point. The pool, restaurant and gym were closed, but they have alternative sites which are not particularly convenient. I was surprised that there was no choice of wines on the menu, it was just red or white and the white was not good, especially as it was served warm! This is not uncommon in Malaysia, but I expected more from the Pullman. My main issue was communication. I had tried to contact the hotel via the app, then via the website email address, on several occasions with no response. I commented on this and was given an upgrade, but this did not resolve the problem. I even tried going via accor hotels, so I would not stay again as it was impossible to contact the hotel by email prior to my stay. This is not a problem I have ever had before. On the positive side, the breakfast was amazing.

8

Betty

1 Nov 2025

·

Stayed 4 nights

Property under renovation. Limited access to facilities like swimming pool

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: multiple guests reported stains, mold, dust, odors, and inconsistent housekeeping, while others found rooms very clean. Standards appear inconsistent between rooms and stays.

Related guest reviews

2

MAS ILLAZREEN

21 Nov 2024

·

Stayed 2 nights

Dirty mouldy bathroom. Not worth the price I paid.

8

Hiroko

12 Nov 2024

·

Stayed 2 nights

高層階だったこともあり、景色がよかったです。部屋も広く見た目はきれいでしたが、机の上が汚れていたり、清掃はいまいちでした。

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6

Masaki

2 Apr 2024

·

Stayed 2 nights

All the staffs were great. But the room is bit old and not cleaned, many dust were on the floor, sofa and bathroom. Also breakfast was terrible, everything was cold and didn't taste good. Totally, it's overrated. Never again.

6

Han Peng

10 Nov 2023

·

Stayed 3 nights

Staff were pleasant and helpful but property’s wear and tear, especially mold and broken fixtures, need serious attention.

2

Vivian

17 Mar 2025

·

Stayed 3 nights

The housekeeping was terrible. The room was more dirty after they cleaned it!! Left a glass cup with brown liquid & tissue in it that was not our's in the room.When we complained to the front desk, they did not understand english. After cleaning, they did not give us towels and missing toilet paper. We will NOT stay at Pullman Kuching again.

10

Iz

1 Oct 2023

·

Stayed 3 nights

Hotel room overseeing the Sarawak River. Splendid view. Very clean roon.

6

Wei Di

7 Feb 2024

·

Stayed 3 nights

Overall stay was good. Found some old blood stains on the sheets.

4

Zhi Hang

18 Dec 2022

·

Stayed 19,343 nights

I ordered a non-smoking room, but the smell of cigarette were still obvious in room. The air-con air outlet is dusty. The bed is too hard and not comfortable.

4

Ada

22 Oct 2023

·

Stayed 2 nights

Stain on bedding. Horrible!

4

Thiam Chye

10 Jan 2023

·

Stayed 19,366 nights

Passage way is stale & unpleasant odour, needs better ventilation. Aircon setting not functioning (room too cold)

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AI-generated summary based on recent guest reviews

Rooms

Rooms are notably large with good views and big bathtubs, but many feel dated and suffer maintenance issues such as weak Wi‑Fi, intermittent hot water or AC, and occasional noise.

Related guest reviews

6

Hon Kong

19 Oct 2025

·

Stayed 3 nights

Some rooms no hot water

10

Judy

25 Jul 2024

·

Stayed 1 night

Very spacious bedroom and bathroom.

8

Ngan Leng

15 Jul 2024

·

Stayed 4 nights

A hotel in the city center. Room are spacious. There is a grocey store and food court at the basement of the hotel which is concenient.

6

Esther

25 Jun 2024

·

Stayed 3 nights

Bad wifi, noise room beside the elevator, every night loud singing till two o’clock outside the back of hotel.

6

Mihir

2 May 2025

·

Stayed 1 night

Absolute state of disrepair. They’re refurbishing but I can’t believe they allowed to get to such a state.

10

Sri Ganesh

2 Jul 2024

·

Stayed 1 night

Pullman is ok but the rooms need refurbishments .

8

Wayne

25 Apr 2024

·

Stayed 6 nights

Great value for money the rooms are very large and bathrooms also. There is a little wear and tear showing around door frames but generally in good condition. All rooms have a view either Merdeka plaza way or towards cat statue. Staff very friendly and accommodating. Very good gym and pool on site.

10

Iz

1 Oct 2023

·

Stayed 3 nights

Hotel room overseeing the Sarawak River. Splendid view. Very clean roon.

2

Kamalan

3 Sept 2024

·

Stayed 4 nights

Poor maintainence and dirty rooms had to call for help over five times for various issues and was moved between rooms due to shower failure and air-conditioning failure.

8

CL Lianny

25 Apr 2024

·

Stayed 2 nights

The internet is weak. Not so good for big data requirements.

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AI-generated summary based on recent guest reviews

Service

Many guests praise friendly, helpful service across the hotel, including the lounge and reception. However, reports of poor communication, slow responses, and occasional language or attitude issues also appear.

Related guest reviews

10

Lau How

18 Aug 2023

·

Stayed 3 nights

Nice 4-Star Hotel to stay. Rooms are clean, functional and comfortable. I had a nice 4 days stay here and would recommend this Pullman Hotel.

8

Jeetinder

6 Apr 2023

·

Stayed 7 nights

Good fitness centre and staff were extremely helpful and freindly.

6

Robert Yang

10 Sept 2023

·

Stayed 1 night

Asked for extra bed 4x before they brought it.

10

Murray

4 May 2025

·

Stayed 5 nights

My “go to” Hotel in Kuching. Very comfortable 5 night stay. Really lovely staff, excellent breakfast choices and spacious accommodation.

8

Kimberly

15 Mar 2025

·

Stayed 5 nights

The staff are very friendly and professional, ensuring your safety. The hotel is centrally located making it easy to walk to nearby shops and attractions. The Pullman is currently under renovation, which it sorely needs as its age is showing in the west and year of its rooms. Once the renovations are done, the hotel will be more pleasant.

4

Volkmar

31 Jan 2025

·

Stayed 3 nights

Das Hotel ist eine einzige Baustelle. Presslufthammer Lärm täglich von 8 bis 17 Uhr. Pool geschlossen. Das Personal ist wenig hilfsbereit.

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10

Murray

19 Apr 2023

·

Stayed 5 nights

Lovely hotel with exceptional service from all staff. This hotel is well placed with easy access to the waterfront and other points of interest.

10

Antoine

29 Oct 2024

·

Stayed 16 nights

Excellent service from the arrival to departure! Reasonable price for the executive room. Great location to the Sarawak River boardwalk and close to shopping area and Chinatown

8

Andrea

1 Jul 2025

·

Stayed 1 night

The hotel was undergoing extensive renovations when I stayed. The reception was tricky to locate first time as you have to go via a shopping centre, but there are staff that get you to the right place at every point. The pool, restaurant and gym were closed, but they have alternative sites which are not particularly convenient. I was surprised that there was no choice of wines on the menu, it was just red or white and the white was not good, especially as it was served warm! This is not uncommon in Malaysia, but I expected more from the Pullman. My main issue was communication. I had tried to contact the hotel via the app, then via the website email address, on several occasions with no response. I commented on this and was given an upgrade, but this did not resolve the problem. I even tried going via accor hotels, so I would not stay again as it was impossible to contact the hotel by email prior to my stay. This is not a problem I have ever had before. On the positive side, the breakfast was amazing.

8

Pauline

14 Aug 2023

·

Stayed 8 nights

Helpful n friendly reception staff. Very happy with our stay, will come again.

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Location

Central and walkable, with easy access to the waterfront, malls, and eateries. Some mention the hotel sits slightly uphill.

Related guest reviews

8

SWEE LAI

16 May 2023

·

Stayed 5 nights

Location is good. Convenient.

8

Flavia

14 May 2023

·

Stayed 6 nights

Excellent location

10

Murray

5 May 2023

·

Stayed 2 nights

Conveniently located quality hotel, with good dining options onsite and close by.

8

Ngan Leng

15 Jul 2024

·

Stayed 4 nights

A hotel in the city center. Room are spacious. There is a grocey store and food court at the basement of the hotel which is concenient.

10

Shui Li

19 Oct 2025

·

Stayed 2 nights

Convenient Location.

8

Leong Sim

10 Dec 2023

·

Stayed 5 nights

City centre, convenient walking distances to places of interests.

6

Jenny

10 Jul 2025

·

Stayed 5 nights

The hotel is in a good location. It has multiple shops and eternity in the same building. However its in a middle of renovation. The pool and gym was not open. It did not mention on the advertisement.

8

AH CHOO

6 Mar 2024

·

Stayed 2 nights

It is easy to walk down to the waterfront and back. Good if you can provide more information on eateries, places of interest, shops, etc on the map you provided. Its too few, brief and not accurate enough.

10

Murray

19 Apr 2023

·

Stayed 5 nights

Lovely hotel with exceptional service from all staff. This hotel is well placed with easy access to the waterfront and other points of interest.

10

Antoine

29 Oct 2024

·

Stayed 16 nights

Excellent service from the arrival to departure! Reasonable price for the executive room. Great location to the Sarawak River boardwalk and close to shopping area and Chinatown

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Dining

Feedback is inconsistent: several guests loved breakfast and found the restaurant or room service good, while others found food cold or repetitive, prices high, and wine options limited or poorly served.

Related guest reviews

6

daniel

14 Apr 2024

·

Stayed 1 night

poor breakfast service on 5 star hotel..

4

Barry

28 Apr 2023

·

Stayed 5 nights

Problems in room with plumbing and Luke warm water. Safe did not work Hot buffet food in restaurant at breakfast and dinner was cold. An ala carte meal was served with over 10 minutes between the first and second persons meal arriving

10

Khairiana

4 Nov 2023

·

Stayed 2 nights

The bfast is great. Near to foodcourt. And toilet is big for deluxe room

8

Aileen Mei Hsuan

15 Aug 2024

·

Stayed 3 nights

This hotel offers clean room with great views. However, the towels are too old and not white. The breakfast we had at 6am were cold and waiting to be warmed up. Other than that, it is a good hotel to stay with great price.

10

Murray

4 May 2025

·

Stayed 5 nights

My “go to” Hotel in Kuching. Very comfortable 5 night stay. Really lovely staff, excellent breakfast choices and spacious accommodation.

8

Donald

12 Jan 2023

·

Stayed 19,369 nights

This property delivers just what it promises, a good generally upscale experience. Renovations were in progress but not obtrusive. Restaurant and room service were good. Staff performed to a consistent very high level in all areas I experienced.

6

Michel

10 Oct 2024

·

Stayed 4 nights

This hotel has a lot of potential but you should know that it’s being renovated right now until January 2025. So no access to the pool. Although they have an arrangement to access the pool of another hotel, it’s a bit far and the pool is kind of indoor. The food and beverage are very expansive for Malaysia. The breakfast especially and it’s not worth the price. The rooms also need to be refreshed. Location is ok but up a little hill from the main area near the river.

6

Damian

9 May 2025

·

Stayed 1 night

Had 2 glasses of wine in the restaurant which were the smallest measures I have ever seen. Very poor in this regard.

6

Kim Pooi

21 Jun 2023

·

Stayed 4 nights

This hotel is really run down. I can’t wait for the Sheraton to open. It’s a shame as the staff are really nice The breakfast is the same everyday! I stay for 3 nights and it’s always nasi lemak and same noodle station! The carpets to the rooms are filthy. I don’t think it’s vacuum. I was sneezing most days I stayed here Upon checking in I saw a long strand of hair in the bathroom. The furniture looks tired, there are no charging points next to the bed.

8

Andrea

1 Jul 2025

·

Stayed 1 night

The hotel was undergoing extensive renovations when I stayed. The reception was tricky to locate first time as you have to go via a shopping centre, but there are staff that get you to the right place at every point. The pool, restaurant and gym were closed, but they have alternative sites which are not particularly convenient. I was surprised that there was no choice of wines on the menu, it was just red or white and the white was not good, especially as it was served warm! This is not uncommon in Malaysia, but I expected more from the Pullman. My main issue was communication. I had tried to contact the hotel via the app, then via the website email address, on several occasions with no response. I commented on this and was given an upgrade, but this did not resolve the problem. I even tried going via accor hotels, so I would not stay again as it was impossible to contact the hotel by email prior to my stay. This is not a problem I have ever had before. On the positive side, the breakfast was amazing.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $128	12 $108	13 $108	14 $108	15 $97	16 $97	17 $103
18 $103	19 $103	20 $120	21 $109	22 $114	23 $109	24 $98
25 $92	26 $92	27 $114	28 $114	29 $114	30 $92	31 $92

Su	Mo	Tu	We	Th	Fr	Sa
1 $92	2 $92	3 $92	4 $92	5 $92	6 $92	7 $92
8 $92	9 $92	10 $92	11 $92	12 $92	13 $92	14 $92
15 $92	16 $92	17 $92	18 $92	19 $92	20 $92	21 $92
22 $92	23 $92	24 $92	25 $92	26 $92	27 $92	28 $92
29 $92	30 $92

Pullman Kuching

Prices for Pullman Kuching

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed, City View

Deluxe Room, 2 Twin Beds, Club , City View (Executive)

Executive Suite, 1 King Bed, Club

Deluxe Room, 1 King Bed, Club , City View (Executive)

Premium Room, 2 Twin Beds, Club , River View (Deluxe)

Premium Room, 1 King Bed, River View (Deluxe)

Premium Room, 2 Twin Beds, River View (Deluxe)

Deluxe Room, 2 Twin Beds, City View

Family Room, Multiple Beds

Family Room, Multiple Beds, Club (Executive)

Premium Room, 1 King Bed, Club , River View (Deluxe Executive)

Guest reviews of Pullman Kuching

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Pullman Kuching

Prices for upcoming dates