Sonesta Essential HOU Airport Road

Liers

DONT STAY HERE

.

Tres bien, pratique avec la voie rapide juste a côté. Belle piscine !

We stayed here at the beginning of our trip and again at the end of our trip due to the convenient location right next to the airport. We arrived at 1am and were told the reservation did not exist. After flying for over 12 hours with my 2 children, I went ahead and paid for the room again, even though I had already pre-paid. The next morning I spoke to a different person at the front desk who was able to credit me back because she said my reservation was there and verified it was prepaid. That was great!!! Going back the 2nd time, I was again told my reservation did not exist and that I would have to call hotels.com and ask for a refund and to be assigned to another hotel. I spent over an hour talking to hotels.com and they called the front desk while I was there. He told them my reservation was not there, but truth was he did not even check. Hotels.com told him to scan my ID which he did, and BEHOLD, my reservation suddenly popped up. All that hassle for nothing. Property was very dirty. When I turned back the covers on the bed, there was a nice spider waiting for me to join him. There are few things in life that I can say I will never do again, and staying at this property again is definitely one of them.