SureStay by Best Western South Bend

Room and bathrooms were outdated and dirty. Stains on the couch in the room. The towels and sheets smelled. Not worth the price…even on a game weekend.

This was the smallest room I’ve ever stayed in and for 10 years I spent 20 weeks a year in small town motels. Property has recently transferred affiliations and been down-flagged. Property is tired overall with significant interior deferred maintenance. Room was dated at best with damage present and features worn. Staff was as helpful as they could be. Woman at counter was very competent, man appeared new to role. Several in lobby when we arrived had reservations lost with franchise transition and with event in town had minimal recourse. Unit AC worked well and elevator functioning but with expired inspection certificate posted. Soundproofing poor. Location easy to access right off tollway. This property is strictly a budget play until significant renovations occur. Event pricing was $250+ when others were $600.

Ac was off when we got there. It was over 100 outside plus the sun blazing in. Took hours to cool it off. Walls were nasty like stuff stuck on them. Pee under toilet seat. Smelly in general. Run down place.

Great location and staff, but property itself is not well-maintained. Overall cleanliness of our room was lacking, sink barely drained, and curtain rod was partially torn from the wall.

Bon séjour, l'hôtel a répondu aux attentes, j'en suis satisfait. Personnel dispo et aidant. J'y reviendrais si je devais retourner à Southbend.