Name: SureStay by Best Western Clermont Theme Park West
Address: 9240 US Highway 192, Florida, United States of America, Orlando (and vicinity), West Kissimmee, US
Price range: $53–$79 per night
Rating: 8.18

What guests think

Across reviews, SureStay Hotel by Best Western Clermont Theme Park West is praised for friendly, attentive staff and generally clean, refreshed rooms with cold AC, offering solid value near Disney and restaurants while sitting quietly just off busy Highway 192.

However, cleanliness can be inconsistent, with repeated notes about dirty floors, occasional pests, and lingering odors in some rooms and bathrooms. Facilities are basic: a small but generally clean pool and easy parking, though the ice machine capacity and occasional maintenance or renovation disruptions draw complaints; the continental breakfast is simple and sometimes runs low or has equipment issues. A few guests were surprised by security deposits or limited housekeeping, and opinions on the surrounding area range from convenient and quiet to seedy at night. Expect a budget stay with friendly service and practical comfort if your priorities are value and location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Basic facilities include an outdoor pool that is often clean but was occasionally dirty or closed, plus convenient parking and pet-friendly options. Several reviews mention an undersized ice machine and intermittent renovation or maintenance disruption.

Related guest reviews

10

Mark

Aug 11, 2025

·

Stayed 3 nights

The only bad thing I can think of is the ice machine was too small. They need to ad another ice machine. Other than that, my stay was an excellent experience and the staff is superb!

10

monika

Jul 10, 2025

·

Stayed 4 nights

super clean, super affordable, clean pool

10

Amanda

Apr 22, 2024

·

Stayed 2 nights

Really amazing staff and customer service. And pet friendly

10

kristopher

May 9, 2025

·

Stayed 2 nights

Roger is great, they are very easy to deal with, cute little breakfast station, clean pool, and staff are super friendly and helpful. It's convenient to the main roads and hidden at the same time. Room was modern and clean

10

Bhojnarine

Nov 3, 2024

·

Stayed 1 night

Definitely not bad for the price and location. Room was very clean, no issues with anything in the room. Just had a strange smell but nothing that would prevent us from stay. Easy to find and parking was convenient. Jay the assistant manager was super nice, courteous and hospitable. Spoke to him the day before we arrived and he also checked us in. Bed was comfortable and had a good night rest. About 30 minutes from Orlando airport and lots of restaurants around.

6

Walesia

Dec 30, 2023

·

Stayed 4 nights

Didn't like that the pool was not working and i wasn't told that before I checked in. My daughter love the pool.

10

Laura

Sep 3, 2024

·

Stayed 2 nights

Nice place to visit with your family including your pet. Very kind and friendly employees. Thanks for everything.

10

Mark

Aug 6, 2025

·

Stayed 2 nights

The only bad thing I can say about this hotel is the only ice machine they have isn't big enough. Other than that, my stay was excellent, the staff was extremely friendly and always went out of their way to make sure everything was good. Can't thank them enough for a great stay.

8

Laurie

Jun 2, 2025

·

Stayed 2 nights

I stayed there for work because pets were allowed. Room was big enough, air was cold. No TV the first nite due to a problem with the company unrelated to the hotel. My concern lies in how high the bathtub was & no grab bars of any kind: super slippery & dangerous when getting in & out. Not a fancy place, but staff was friendly. Stayed 2 nights. Lots of happy kids in the pool! Many popular restaurants nearby. Thank you for your hospitality.

10

Mark

Sep 13, 2024

·

Stayed 5 nights

We really enjoyed our time here. The pool was just a little dirty but not enough to stop us from enjoying it. The staff was great. The overall room was neat and clean. If and we come back to this area we will stay here again

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Cleanliness

Many guests found rooms clean and recently refreshed, but reviews also report dirty floors or towels, occasional pests (roaches or bedbugs), and lingering smells or mildew in some bathrooms. Housekeeping during multi-night stays can be limited unless requested.

Related guest reviews

10

Lisa

Oct 7, 2024

·

Stayed 1 night

Clean, comfortable and updated! Excellent customer service and a very nice stay

6

Desiree

Mar 3, 2024

·

Stayed 3 nights

This is a decent hotel for the price. It’s a typical budget hotel. The staff was extremely friendly, helpful, and courteous. The room was quiet for the most part and on the surface it was clean. The bed was comfortable. The room had standard amenities. However, if you are looking for anything above and beyond, this isn’t for you. The comforter/top blanket on one of the beds had crumbs on it, long black hairs, and multiple stains (at least 2 that were very likely blood. They looked like they had not been washed. Since this was not a blanket I was going to use for sleeping, I just threw it on the floor. The bathroom had stains/spots that hadn’t been cleaned both on wall behind the toilet and on wall in front of toilet. The shower/tub had a lot of mildew around the nonslip pads. There was a pill left on floor from a previous guest. This would have potentially deadly if a child or pet had found it. The floors were clean if you looked at them but walking around without socks made you realize they hadn’t been mopped. Again, we did not expect 5 star accommodations at quality inn, but we didn’t pay $100 a night either. This wasn’t a cheap hotel. I would stay there again bc the beds were comfy and it was quiet. But I think the cleanliness could be kicked up a notch.

6

Kim

Oct 1, 2024

·

Stayed 2 nights

This stay the floors in ours and also friends rooms appeared filthy. Girls swam when they returned to the rooms several times wet, wiped up the floors with the bath mats. The mats came up black….

2

William

Sep 23, 2025

·

Stayed 4 nights

Have bug problems did not stay at the property

2

Lacy

Mar 15, 2023

·

Stayed 4 nights

The check-in procedure was very easy, even with our later than expected arrival. We only got a couple hours of sleep that first night before we needed to be out and about. My husband developed what he though was an allergic reaction to something in the room the next morning, but we weren't concerned with it. The next morning, he woke up covered in bites. We began to suspect bedbugs, but had somewhere to be so we left for the day so we packed up our stuff and went and bought him some cream and a can of bedbug spray. Upon returning to the room, we did an inspection of the bed and did in fact find bedbugs. We alerted the lady working the desk. She called her manager and they moved us to another room (which we checked before hand). We both didn't sleep great due to worrying about possible bugs that we didn't see in the new room. The staff was supposed to call an exterminator the next day to spray our original room. (We were not around to verify that happening) After an after hours clinic visit, prescription meds, over the counter creams, purchasing bug spray, and a room change, we were offered a $20 credit towards Hotels.com. Now that we are home, we are working on cleaning all of our belongings and suitcases to make sure that we did not bring any of the bedbugs home with us. While the room appeared nice and the front desk staff was nice, I would avoid this hotel unless you want to have to deal with all things that come along with sharing a room with bedbugs.

4

Mark

Feb 16, 2024

·

Stayed 2 nights

Filthy floors, smelt bad, dingy smelling bathroom. My garage is cleaner than this place

6

Dominique

Jul 15, 2025

·

Stayed 3 nights

Hate the roaches. Coffee wasn’t to great either. But you get what you pay for

6

Abraham

Mar 13, 2024

·

Stayed 2 nights

The evening check-in lady, Fannie was absolutely fabulous!!! 5* WELL WORTH the salary she SHOULD BE RECEIVING. Keep in mind, I’ve never met her in my life until check-in and she just blew me away!! “Well worth the price of admission” as they say. The most egregious aspect I discovered, is this motel won’t clean your room once unless staying 3 days!!!

8

Jody

Dec 4, 2023

·

Stayed 3 nights

Property is in a good location. It's right off a major road and has a lot of restaurants and shopping nearby. It's also not that far from Disney. Staff was friendly and accommodating. Didn't like that in the three nights we stayed, no one emptied garbage, checked on supplies, or changed towels. However, they gave you clean towels & toilet paper on request. You really couldn't beat the price.

4

Curtis

Feb 8, 2024

·

Stayed 3 nights

When I got out of the shower, the floor was wet which is no problem. I wiped it up after I wiped it up. I looked at the towel. The towel was black.

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Rooms

Rooms are generally modernized with tile floors, cold AC and adequate space, though beds can be firm and some fixtures (TV, coffee makers, showerheads) have issues. Occasional noise from other guests is noted.

Related guest reviews

10

Tamera

Oct 5, 2025

·

Stayed 3 nights

The room was clean and the bed was comfortable. A/C worked just fine. The shower head could have been better, but it worked ok. The coffee was very good. It's a continental breakfast and is ok if you like pancakes, instant oatmeal or cereal.

10

Sarai

Jun 5, 2025

·

Stayed 2 nights

Fairly new and friendly reception. Coffee maker didn’t work and not replaced. Shower head was set high and water spilled all over the bathroom floor. Used towels to dry floor; clean towels were left on bed but dirty tower were not collected. In addition first coffee bag filter was there and ground went all over. No broom, swept with towels

10

Leonard

May 8, 2025

·

Stayed 3 nights

Frankie is a doll and always a joy to interact with. Rooms are modern, very clean and comfortable. Close to everything.

8

Ashbie

Jul 19, 2025

·

Stayed 2 nights

Booking my stay via Expedia, I truly was just looking for the cheapest option for a quick trip to see a friend. I did not do much looking into the area or hotel itself at all besides reviews to make sure it wasn't totally gross or anything sketchy. It is located effectively off of a highway behind a little strip mall style building. It is very motel-y. I did not expect that but that is definitely my fault for not looking more deeply into the location. It was not "dirty", but it also did not feel clean. I will say there were certainly no bedbugs, and the toilet and shower were clean. The bathroom shows its age and wear in the walls and fixtures/hardware, the bed was extremely hard so I was slightly sore in the morning but for 2 nights it was no big deal. I considered going to a different hotel for the second night, but the truth of this place is that for the price it was a fine spot if all you need to do is sleep and take a shower. The shower head is very old and reminds me of one you would have had in your first ever cheap apartment, the kind you immediately replace when you move in. Everything was as you would expect for the price, and at the end of the day it was a fine stay. The staff were perfectly pleasant and never bothersome- checkout and in was a breeze. I wouldn't *not* recommend this place if you just need a quick cheap spot to park and sleep for a night or two max, but I personally will choose to spend a little bit more next time for a more comfortable experience.

6

Sherri

Apr 12, 2025

·

Stayed 1 night

This property definitely needs to be renovated and not just a facelift. While the room was clean and staff was pleasant, you could tell this was an older property.

10

Ivan

Apr 22, 2024

·

Stayed 2 nights

This place was good overall, seems to be a recently renovated hotel and they did good! Our room had everything we needed and it looked newer. The beds were hard and so were the pillows, but we still rest. The surroundings were maintained clean and the lady (Frankie) that assisted us during check in was superb!

10

kristopher

May 9, 2025

·

Stayed 2 nights

Roger is great, they are very easy to deal with, cute little breakfast station, clean pool, and staff are super friendly and helpful. It's convenient to the main roads and hidden at the same time. Room was modern and clean

6

Joseph

Sep 14, 2025

·

Stayed 5 nights

The regular people who stay there was very noisy and kwpt us up until 1130pm in fron of our door

8

Heather

May 25, 2025

·

Stayed 2 nights

The room serves its purpose and is clean and comfortable. TV wasn't working the first night we were there. Breakfast was a let down as only hot food was pancakes. And on the 2nd there was only 2 muffins and some cereal because they were out of everythign else and the pancake machine broke.

10

Jay

Aug 4, 2024

·

Stayed 2 nights

This choice for a hotel was completely enjoyable and reasonably priced. The room had no issues at all. The room itself was newly refurbished and it felt very modern. We would definitely stay here again. The gentleman staff at checkin and checkout were highly professional and courteous. Though the weather did not permit us to use the pool, the pool area was clean and the pool itself was clear and well maintained.

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Service

Service is a strong point, with often friendly, helpful front-desk staff praised by name. Some guests disliked a $100 security hold or early check-in fees and reported occasional rudeness or difficulty finding staff.

Related guest reviews

10

Alejandro

Dec 15, 2025

·

Stayed 1 night

Staff is up to par and rooms look great! Great stay!!

2

Yushu

Feb 16, 2025

·

Stayed 3 nights

Breakfast is nothing. Noisy. Cannot find the receptionist most of the time.

6

Nancy

Jul 30, 2023

·

Stayed 5 nights

Don't check in 55 minutes early, when the room is ready, or they charge you 10.00!! And construction goes on till 7:30p when u politely ask them to stop!!

10

Shawn

Nov 12, 2023

·

Stayed 1 night

The staff was amazing! A huge thankyou to Frankie

10

Alliette

Mar 28, 2025

·

Stayed 1 night

Jay, the manager is very nice. He goes above and beyond to make your stay is memorable. Thanks Jay!

10

Kelly

Sep 15, 2025

·

Stayed 3 nights

Excellent service

8

William A.

Mar 3, 2025

·

Stayed 1 night

On check-in my CC was charged $100, instead of the usual "HOLD). When I checked out the staff had to inspect the room for damage/missing items. I received a full credit as soon as this was done and received a receipt. The reasons I was given was because it was in such a busy/transit area that was there policy".

10

Kim

Dec 6, 2025

·

Stayed 1 night

Room was nice and clean. Bed was comfortable. Staff was excellent and very helpful. Nice little breakfast. Place was close to everything we needed.

8

Eric

Jun 23, 2025

·

Stayed 2 nights

Front Desk ckerk Frankie was wonderful and very friendly, also the gentleman who runs the breakfast on Sunday was very sweet, and professional(didnt get his name) The older gentleman at rhe front desk on Monday was rude, and barely looked up from his phone to answer a question. Otherwise it was a nice stay..room was quiet and clean

10

Heather

Jun 4, 2025

·

Stayed 2 nights

Great assistant manager. Clean and affordable hotel.

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Location

Convenient for Disney and area dining, set just off Highway 192 and generally quiet. Some guests felt the surrounding area seemed seedy or uncomfortable at night, or a bit out of the way.

Related guest reviews

6

Ali

Apr 9, 2024

·

Stayed 5 nights

Room was clean but area is a bit uncomfortable

10

Heather

Jun 6, 2025

·

Stayed 3 nights

Staff is great. Rooms are nice. Close to Disney and other activities. Would highly recommend staying here.

2

Lowell

Mar 27, 2024

·

Stayed 1 night

My wife and I arrived at 10:00 PM. There were so many vagrants loitering in the parking lot that we drove away even though we prepaid for a room. The $20. pet fee had been attractive; for safety we drove to Clermont where we paid a $75. pet fee and slept soundly.

8

Holly

Dec 31, 2024

·

Stayed 2 nights

Overall great location that is close to everything. Good value for the money and rooms were clean. Would stay here again. Low price point so nothing fancy but served our needs and clean was important to us.

10

Margaret

Apr 20, 2025

·

Stayed 1 night

it was convenient, and a safe location for traveling alone

10

Maria Lucia

May 27, 2024

·

Stayed 2 nights

Very quiet, clean, polite staff. Close to Disney and just far enough deom the hustle and bustle of a major road. Highly recommended for that price point.

10

Robert

Aug 4, 2025

·

Stayed 4 nights

I picked this place at the last minute due to how close it was to where my daughter is living. Staff were friendly and the room was clean and updated. It's set back from 192 so I didn't experience any highway noise. Breakfast was a standard continental. Enjoyed my stay and would definently recommend.

4

Joshua

Jul 30, 2023

·

Stayed 3 nights

Trashy area

8

Jody

Dec 4, 2023

·

Stayed 3 nights

Property is in a good location. It's right off a major road and has a lot of restaurants and shopping nearby. It's also not that far from Disney. Staff was friendly and accommodating. Didn't like that in the three nights we stayed, no one emptied garbage, checked on supplies, or changed towels. However, they gave you clean towels & toilet paper on request. You really couldn't beat the price.

6

Tyler

Oct 16, 2025

·

Stayed 3 nights

The facilities are fine but the experience was mediocre at best. Customer service was good, but the actual stay was just serviceable. A little too out of the way in terms of location and not worth the money saved up staying at a little nicer hotel with a better location.

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Dining

Breakfast is a basic continental setup (pancakes or waffles, cereal, breads, coffee) and considered fine for the price. Multiple reviews note limited variety, items running out, or equipment like the pancake or juice machines being out of order.

Related guest reviews

8

Patricia

Feb 11, 2024

·

Stayed 2 nights

Overall excellent. Missed the pancakes in the morning, which were out of order on the first night. Even though it was on the second morning it still did not make pancakes.

10

Tamera

Oct 5, 2025

·

Stayed 3 nights

The room was clean and the bed was comfortable. A/C worked just fine. The shower head could have been better, but it worked ok. The coffee was very good. It's a continental breakfast and is ok if you like pancakes, instant oatmeal or cereal.

10

Patricia

Jun 10, 2023

·

Stayed 1 night

Everything was amazing. Clean, quiet, and continental breakfast was great.

8

Paul

May 1, 2023

·

We stayed 2 nights. Room was nice, remodeled and clean. It was quiet both nights and enjoyed our stay. The only negative would be the breakfast was lacking... The orange and apple juice dispenser was out of order. No pastries.

10

Patricia

May 17, 2024

·

Stayed 3 nights

Very nice, Great service, Excellent Service. Nice breakfast

10

Linda

May 21, 2023

·

Stayed 1 night

Always stay here when visiting the area. Basic, no frills, but the rooms are roomy, clean and comfortable. Didn’t use the pool, but it was clean. Breakfast was your basic breads, fruit, cereal as well as waffles, which we found adequate. Worth the price.

8

Linda

Dec 8, 2025

·

Stayed 1 night

Breakfast was disappointing..pancakes tasteless and too thin...no cramers for the coffee only milk

10

Toni

Jul 17, 2025

·

Stayed 2 nights

Nice staff. Great that it has a pool. Also the pancake machine can be used at breakfast with the wave of yr hand.

10

Robert

Aug 4, 2025

·

Stayed 4 nights

I picked this place at the last minute due to how close it was to where my daughter is living. Staff were friendly and the room was clean and updated. It's set back from 192 so I didn't experience any highway noise. Breakfast was a standard continental. Enjoyed my stay and would definently recommend.

8

Heather

May 25, 2025

·

Stayed 2 nights

The room serves its purpose and is clean and comfortable. TV wasn't working the first night we were there. Breakfast was a let down as only hot food was pancakes. And on the 2nd there was only 2 muffins and some cereal because they were out of everythign else and the pancake machine broke.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$69
February	$72
March	$78
April	$100
May	$88
June	$68
July	$67
September	$62
October	$70
November	$73
December	$78

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $57	17 $57	18 $76	19 $76
20 $57	21 $57	22 $53	23 $53	24 $57	25 $75	26 $75
27 $53	28 $56	29 $56	30 $58

Su	Mo	Tu	We	Th	Fr	Sa
				1 $59	2 $78	3 $78
4 $59	5 $59	6 $59	7 $59	8 $59	9 $79	10 $78
11 $59	12 $59	13 $59	14 $59	15 $59	16 $78	17 $79
18 $58	19 $60	20 $60	21 $60	22 $59	23 $77	24 $77
25 $59	26 $60	27 $59	28 $60	29 $59	30 $77	31 $75

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay by Best Western Clermont Theme Park West

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Prices for upcoming dates