AC Hotel by Marriott Denver RiNo

This place is a rough access and one staff person for the whole hotel.

Everything was beautiful once you arrive at the front of the building. Big bar, inviting Lounge areas & beautifully lit spaces. Front desk Staff was great & helpful! The decor & carpet in the room hallways was unique and loved it! Once in the room, I was disappointed there was no microwave, and the fridge was the smallest of all possible mini fridges. My Bonvoy app said check out was at 12pm, so that’s what I was basing my timing on. At 11, housekeeping knocked on the door (with my DND tag hanging), I told her I have my room until 12, and she left. why would she even be knocking right now?? This wasnt necessary.. they know who is checking out & when. then at 11:38 my room phone rings—- it was the front desk - “excuse me, but check out is at 11; do you need to request a late checkout ($$)?” I replied that my stay on their app says my checkout is at 12pm…. “They said oh ok. Thanks “ & hung up. I didn’t request any late checkout when I booked the room. This Internal miscommunication shouldn’t been taken care of internally, not have come to me… twice. Back to the front of the building & arriving on site- The “front” entrance is in an Alley, next to a parking garage. There is no instruction on the road about where the front is at, so after circling around 3 times, I had to call and receive verbal directions. The alley didn’t feel the safest. Not a great first impression for a new hotel, especially for an AC Marriott.

We had to book a stay extremely last minute due to flight delays. We found this hotel and thankfully they had rooms open. Our concierge Ben was amazing! He was kind, patient, helped us out as much as he could. The place is located about 25 min or so from the airport - so convenient. It’s brand new so it’s beautiful. Everything was spotless. Highly recommend. And Ben needs a promotion! :)

not having food at the hotel

Everything was great!