The Royal Islander – An All Suites Resort
From
US$ 334
/ noite
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From
US$ 334
/ noite
Sobre esta propriedade
.Cancun, Cancun Int. Airport 15 kms..Year of construction 1996. Total number of rooms 179: Yes. Number of floors (main building) 8. Annexe (s) 7. Number of floors (annexe) 8. Double rooms 179. Suites 179. Apartments 179. Villas 179. Accessi...
Localização
Boasting a unique location close to the beach, this hotel offers magnificent views over the Caribbean and the Nichupte Lagoon in the vibrant Cancun
Transporte de e para o aeroporto
Restaurante
Recepção 24 horas
Centro de negócios
Serviço de quarto
Porteiro
Localização
Kukulcan Boulevard Km 17.5 L-51 Zona Hotelera, Avenida Kukulkan, Cancún, Benito Juárez, Estado de Quintana Roo, México
Opções de quarto
Double Deluxe Ocean View
Acomoda 4
Suite Accessible with Views
Acomoda 8
Quadruple Accessible with Views
Acomoda 4
Suite Standard
Acomoda 8
797 ft²
Double Or Twin Resort View
Acomoda 6
Suite with Double Bed
Acomoda 8
Suite with Views
Acomoda 8
Suite Ocean View Two Bedrooms
Acomoda 8
Suite Premium
Acomoda 8
Double Premium Ocean View
Acomoda 4
Suite King Size Bed
Acomoda 8
Quadruple with Views
Acomoda 4
Double Premium King Bed
Acomoda 4
Quadruple King Size Bed
Acomoda 4
Suite Ocean View King Bed
Acomoda 8
Double Accessible with Views
Acomoda 4
Quadruple Premium Ocean View
Acomoda 4
Suite Beach Front
Acomoda 8
Quadruple Ocean View
Acomoda 4
Quadruple Resort View
Acomoda 4
Quadruple Beach Front
Acomoda 4
Suite Premium Ocean View
Acomoda 8
Double Or Twin Accessible with Views
Acomoda 6
Double Or Twin with Views
Acomoda 6
Quadruple Deluxe Ocean View
Acomoda 4
Double Resort View
Acomoda 4
Double Beach Front
Acomoda 4
Quadruple Ocean View Queen Bed
Acomoda 4
Suite Honeymoon
Acomoda 8
Double Or Twin Beach Front
Acomoda 6
Avaliações dos hóspedes sobre The Royal Islander – An All Suites Resort
8.2
Muito bom
Com base em 504 avaliações verificadas
Quem se hospeda aqui?
Negócios
2%
Casal
37%
Famílias
42%
Grupos
15%
Viajantes individuais
2%
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No The Royal Islander - An All Suites Resort, os viajantes destacam a localização cênica à beira-mar e as suítes espaçosas, equipadas com cozinha e com ótimas vistas, ao mesmo tempo em que observam a decoração desatualizada, opções limitadas de restaurantes e atividades no local e um serviço misto que varia de atencioso a inconsistente.
Leia maisIsso foi útil?
Opinião dos hóspedes
No The Royal Islander - An All Suites Resort, os viajantes destacam a localização cênica à beira-mar e as suítes espaçosas, equipadas com cozinha e com ótimas vistas, ao mesmo tempo em que observam a decoração desatualizada, opções limitadas de restaurantes e atividades no local e um serviço misto que varia de atencioso a inconsistente.
Os quartos e as áreas comuns são geralmente muito limpos, e a piscina e o acesso aos Royal Resorts irmãos por um serviço de transporte gratuito são apreciados. O hotel fica um pouco afastado da estrada principal, então muitos hóspedes usaram táxis ou ônibus para restaurantes e compras, e alguns acharam a comida e as bebidas no local caras e com horários de fechamento antecipados. Observe que este imóvel de multipropriedade pode exigir a troca de quarto às sextas-feiras, o que alguns acharam inconveniente. Espere uma estadia tranquila e familiar em um local bonito, com concessões em termos de conveniência e variedade no local.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
Os hóspedes apreciam a piscina à beira-mar, o mercado no local e o serviço de transporte gratuito para os Royal Resorts irmãos. Alguns observam instalações mais antigas, atividades e locais limitados no local e fechamento antecipado de bares/restaurantes; a limpeza da piscina foi ocasionalmente um problema.
Avaliações dos hóspedes relacionadas
8
glenn
22 de jun. de 2023
·
Hospedou-se por 4 noites
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
6
Stephan
27 de mar. de 2023
·
Hospedou-se por 2 noites
Je n'ai été avisé qu'à notre arrivée que nous devions changer de chambre le samedi, ce qui est un inconvénient majeur. Je savais que cette possibilité existait, mais il aurait été facile de nous prévenir avant et de nettoyer notre chambre du samedi en priorité pour en faciliter l'accès. Le resto ferme tôt et le bar aussi. sinon, le personnel était gentil et la prestation de services très bien. Les installations sont confortables, belle piscine, belle plage. Supermarché très pratique.
Je n'ai été avisé qu'à notre arrivée que nous devions changer de chambre le samedi, ce qui est un inconvénient majeur. Je savais que cette possibilité existait, mais il aurait été facile de nous prévenir avant et de nettoyer notre chambre du samedi en priorité pour en faciliter l'accès. Le resto ferme tôt et le bar aussi. sinon, le personnel était gentil et la prestation de services très bien. Les installations sont confortables, belle piscine, belle plage. Supermarché très pratique.
4
Cara
15 de fev. de 2023
·
Hospedou-se por 6 noites
The rooms and hotel are nice, and the staff are really good at customer service. However, there isn't enough space for everyone staying there to use the pool and beach. Everyone claims a spot at 3:00 in the morning and then leaves for the day or goes back to sleep or whatever. There are tons of staked out spaces and no one using them. For guests who actually want to use the facilities, there's no room unless you get a spot in the middle of the night. That is just ridiculous and unfair. We had a nice time, but we will never return to this hotel.
The rooms and hotel are nice, and the staff are really good at customer service. However, there isn't enough space for everyone staying there to use the pool and beach. Everyone claims a spot at 3:00 in the morning and then leaves for the day or goes back to sleep or whatever. There are tons of staked out spaces and no one using them. For guests who actually want to use the facilities, there's no room unless you get a spot in the middle of the night. That is just ridiculous and unfair. We had a nice time, but we will never return to this hotel.
10
Dineshkant
27 de fev. de 2023
·
Hospedou-se por 3 noites
Very nice hotel. Our room was on 8th floor and ocean front with great view of beach and ocean. Large spacious, comfortable room. Large swimming pool. Safe box in the room. Grocery store on the premise. Provides free shuttle to royal sands and royal cancun. Safe area. Public bus service outside hotel. Highly recommend. Will stay again.
Very nice hotel. Our room was on 8th floor and ocean front with great view of beach and ocean. Large spacious, comfortable room. Large swimming pool. Safe box in the room. Grocery store on the premise. Provides free shuttle to royal sands and royal cancun. Safe area. Public bus service outside hotel. Highly recommend. Will stay again.
10
Abby
26 de jun. de 2023
·
Hospedou-se por 1 noite
The room was very comfortable and all the food options were great. Receptionist and wait staff were all very friendly and helpful. The stretch of beach at this resort is much better than most of the other resorts on the strip.
The room was very comfortable and all the food options were great. Receptionist and wait staff were all very friendly and helpful. The stretch of beach at this resort is much better than most of the other resorts on the strip.
8
Ross
12 de jul. de 2023
·
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
2
Regina
5 de jul. de 2023
·
Hospedou-se por 3 noites
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
10
Elyce
2 de mar. de 2023
·
Hospedou-se por 2 noites
Great size rooms, easy beach access, nice pool with swim up bar, small convenience shop on-site, lack luster dinning and drinks. The rooms are dated but in good condition with nice patios.
Great size rooms, easy beach access, nice pool with swim up bar, small convenience shop on-site, lack luster dinning and drinks. The rooms are dated but in good condition with nice patios.
8
Stacey Tamicia
27 de jun. de 2023
·
Hospedou-se por 4 noites
The staff was friendly and helpful. The rooms and common areas are impeccably clean. There is not much to do on-site. Guests, however, have access to two nearby resorts that offer more activities and restaurant options. It's not luxurious. This is an older yet well-maintained resort. If you are looking for a quiet and low-key stay, the Royal Islander would be a good choice,
The staff was friendly and helpful. The rooms and common areas are impeccably clean. There is not much to do on-site. Guests, however, have access to two nearby resorts that offer more activities and restaurant options. It's not luxurious. This is an older yet well-maintained resort. If you are looking for a quiet and low-key stay, the Royal Islander would be a good choice,
10
Tanairi
17 de jul. de 2023
·
Hospedou-se por 7 noites
Love that you can enjoy all Royal Resorts at no additional cost.
Love that you can enjoy all Royal Resorts at no additional cost.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
As avaliações frequentemente descrevem os quartos e as áreas comuns como muito limpos. Alguns mencionam uma piscina suja, odores em alguns quartos e serviços de quarto ocasionais que não são realizados.
Avaliações dos hóspedes relacionadas
10
Eugene
6 de jun. de 2023
·
Hospedou-se por 1 noite
Friendly front desk. Clean, comfortable, safe
Friendly front desk. Clean, comfortable, safe
10
Gabriel
2 de mar. de 2023
·
Hospedou-se por 7 noites
Very clean. The staff was very helpful and attentive.
Very clean. The staff was very helpful and attentive.
10
JUANA
11 de jul. de 2023
·
Hospedou-se por 5 noites
Muy bonito hotel, la habitación muy limpia el personal muy amable y muy atenta a todo volveré a quedarme aquí mi próxima visita a Cancún ❤️
Muy bonito hotel, la habitación muy limpia el personal muy amable y muy atenta a todo volveré a quedarme aquí mi próxima visita a Cancún ❤️
2
Adriana
4 de dez. de 2022
·
Hospedou-se por 19.329 noites
I liked that my room was in front of the ocean. But it was smelly and dirty.
I liked that my room was in front of the ocean. But it was smelly and dirty.
8
Ross
12 de jul. de 2023
·
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
4
Jean
24 de mai. de 2023
·
Hospedou-se por 5 noites
Ellos deberian mencionar que la mayoria de los huespedes son personas de la tercera edad. No fueron a limpiar la habitacion dos dias. Los platos del buffete tiene pocas opciones y ninguna opcion vegetariana.
Ellos deberian mencionar que la mayoria de los huespedes son personas de la tercera edad. No fueron a limpiar la habitacion dos dias. Los platos del buffete tiene pocas opciones y ninguna opcion vegetariana.
10
Jorge
26 de jun. de 2023
·
Hospedou-se por 5 noites
it was a clean property and very friendly the employees.
it was a clean property and very friendly the employees.
4
John
15 de jun. de 2023
·
Hospedou-se por 4 noites
We were excited to stay at the Royal Islander. However, we were disappointed to find the pool infested with bugs the first day of arrival and our kids couldn't swim. Our room had a bad smell that came from the carpet and furniture. Lastly, we were told we had to change rooms after the first night. Not a pleasant start to our trip. We ended up changing our hotel due to these disappointments. We ended up having a much better experience at a different hotel.
We were excited to stay at the Royal Islander. However, we were disappointed to find the pool infested with bugs the first day of arrival and our kids couldn't swim. Our room had a bad smell that came from the carpet and furniture. Lastly, we were told we had to change rooms after the first night. Not a pleasant start to our trip. We ended up changing our hotel due to these disappointments. We ended up having a much better experience at a different hotel.
8
Stacey Tamicia
27 de jun. de 2023
·
Hospedou-se por 4 noites
The staff was friendly and helpful. The rooms and common areas are impeccably clean. There is not much to do on-site. Guests, however, have access to two nearby resorts that offer more activities and restaurant options. It's not luxurious. This is an older yet well-maintained resort. If you are looking for a quiet and low-key stay, the Royal Islander would be a good choice,
The staff was friendly and helpful. The rooms and common areas are impeccably clean. There is not much to do on-site. Guests, however, have access to two nearby resorts that offer more activities and restaurant options. It's not luxurious. This is an older yet well-maintained resort. If you are looking for a quiet and low-key stay, the Royal Islander would be a good choice,
10
Jana
10 de mar. de 2023
·
Hospedou-se por 1 noite
The property is beautiful. The room bathroom needs a make over. It is old and the edges in the room need cleaned better. It's just old.
The property is beautiful. The room bathroom needs a make over. It is old and the edges in the room need cleaned better. It's just old.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
As suítes são espaçosas e equipadas com cozinhas e vista para o mar, mas a decoração é desatualizada para muitos. Alguns mencionam varandas pequenas ou estreitas, acessórios de banheiro que precisam de atualização ou confusão sobre vista parcial para o mar versus vista direta para a praia.
Avaliações dos hóspedes relacionadas
8
glenn
22 de jun. de 2023
·
Hospedou-se por 4 noites
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
10
Diane
6 de abr. de 2023
·
Hospedou-se por 2 noites
Rooms faced the ocean, service was speedy, questions answered quickly, beautifully maintained rooms, clean pool. A dream to stay there!
Rooms faced the ocean, service was speedy, questions answered quickly, beautifully maintained rooms, clean pool. A dream to stay there!
10
Lynn
31 de mai. de 2023
·
Hospedou-se por 1 noite
Beautiful room with great views & large balcony.
Beautiful room with great views & large balcony.
8
Theodore
29 de mar. de 2023
·
Hospedou-se por 3 noites
The suites are rather dated, but well kept. Overall, we had a pleasant stay at the resort.
The suites are rather dated, but well kept. Overall, we had a pleasant stay at the resort.
10
Julio
20 de jun. de 2023
·
Hospedou-se por 8 noites
I had a wonderful experience. The staff is friendly. There was no problems one little problem. The bathrooms can use an upgrade that’s about it though.
I had a wonderful experience. The staff is friendly. There was no problems one little problem. The bathrooms can use an upgrade that’s about it though.
8
Richard Raymond
1 de jun. de 2023
·
Hospedou-se por 14 noites
Very friendly staff and clean property. Air conditioner was very loud when it kicked on.
Very friendly staff and clean property. Air conditioner was very loud when it kicked on.
8
Ross
12 de jul. de 2023
·
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
10
francisco
6 de jun. de 2023
·
Hospedou-se por 4 noites
Full kitchen. Separate bedroom. Balcony.
Full kitchen. Separate bedroom. Balcony.
2
Regina
5 de jul. de 2023
·
Hospedou-se por 3 noites
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
6
Earth
13 de jul. de 2023
·
Hospedou-se por 5 noites
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
Muitos hóspedes elogiam a equipe amigável e prestativa em todo o resort. Outros relatam funcionários da recepção e do concierge rudes ou insistentes, serviço de bar lento ou desatento, check-ins longos ou difíceis e inconvenientes relacionados à troca de quarto devido à multipropriedade.
Avaliações dos hóspedes relacionadas
8
glenn
22 de jun. de 2023
·
Hospedou-se por 4 noites
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
I did extensive research regarding hotels in the area. This was by far the most economical choice. The bell hops, front desk, restaurant were excellent. Pool bar, don't hold your breath! Transportation - Don't get sucked in like we did and get ripped off. Our hotel was 15/20 minutes away from airport and we paid $65 US. TAKE AN UBER!!! We took an Uber back to airport and it was only $15 US. Also, if you're in the downtown area by Hard Rock Cafe, take an uber. 5 minute taxi ride cost us $20 bucks, scam!!!! TAKE AN UBER EVERYWHERE YOU GO Bell hops - Very accommodating. We needed to store our bags since we got in early and also at the end of our trip. Always willing to help. Front desk - Extremely professional and helpful. Answered all of our questions and informed us with everything we needed. All reviews are correct regarding "room change" if staying a Saturday night. Not convenient but understood once explained. Restaurant - All servers were both attentive and professional. Pool bar- They ignore, ignore, and ignore some more. If you need a drink, go to the restaurant bar. Food- Sub par and expensive. Picked "breakfast" included option, not the all-inclusive. Did a lot of excursions outside hotel. Saved a lot of money and the food was 10 times better. Hotel location - Need to take a taxi/uber as there isn't anything around the hotel. Hotel room- Very outdated but comfortable. Both room shower tubs clogged. Our view was amazing!!
10
Gerard
18 de jun. de 2023
·
Hospedou-se por 7 noites
Fabulous staff who are all about making the guest feel like they are at their home away from home!
Fabulous staff who are all about making the guest feel like they are at their home away from home!
4
jose
1 de jun. de 2023
·
Hospedou-se por 5 noites
Did not know that this was a timeshare property and did not know that they can change your rooms if you stay there on a saturday. I did learn my lesson as to do more research. I did not appreciate the staff and how he entered and sat down in our room to try to sell us a timeshare. After we told him no, the staff did not share anymore information about the property and how it included breakfast or any of the other amenities. They were unprofessional and I will not be coming back. The other royal properties seem like a huge upgrade over this one.
Did not know that this was a timeshare property and did not know that they can change your rooms if you stay there on a saturday. I did learn my lesson as to do more research. I did not appreciate the staff and how he entered and sat down in our room to try to sell us a timeshare. After we told him no, the staff did not share anymore information about the property and how it included breakfast or any of the other amenities. They were unprofessional and I will not be coming back. The other royal properties seem like a huge upgrade over this one.
10
LaChaune Helena
4 de jun. de 2023
·
Hospedou-se por 5 noites
The Royal Islander experience was top notch! Staff was exceptional,patient,helpful and kind. Loved, Loved, Loved this resort!
The Royal Islander experience was top notch! Staff was exceptional,patient,helpful and kind. Loved, Loved, Loved this resort!
10
Karen
22 de mar. de 2023
·
Hospedou-se por 7 noites
This was my second time staying at the royal Islander, Me and my husband knew we wanted to stay at the royal Islander because of how friendly and welcoming the staff are.
This was my second time staying at the royal Islander, Me and my husband knew we wanted to stay at the royal Islander because of how friendly and welcoming the staff are.
4
Joe
7 de jul. de 2023
·
Hospedou-se por 8 noites
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
4
Simon
20 de dez. de 2022
·
Hospedou-se por 1 noite
It took forever to check in because they only had one one person checking in people and he was pissed. Be prepared to answer redundant questions including your profession! Move on to the next place!
It took forever to check in because they only had one one person checking in people and he was pissed. Be prepared to answer redundant questions including your profession! Move on to the next place!
2
Dario
19 de dez. de 2022
·
Hospedou-se por 19.336 noites
Unprofessional and incompetent at reception desk, average service time 15 mins for each guest, my check in took 45 mins (only e people before me), I was asked 300 dollars deposit, credit card and debit card on MasterCard circuit did not work (never happened before), ATM not working, left alone with my own problem for 2 hours to try to find a way to pay the deposit. It was a nightmare, after 15 hours flight I was totally ignored at the check in 'cause I could not find a way to pay the deposit. Ventilator was very loud, could not sleep, a constant thrill from landphone every 30 mins, not sure what that was.
Unprofessional and incompetent at reception desk, average service time 15 mins for each guest, my check in took 45 mins (only e people before me), I was asked 300 dollars deposit, credit card and debit card on MasterCard circuit did not work (never happened before), ATM not working, left alone with my own problem for 2 hours to try to find a way to pay the deposit. It was a nightmare, after 15 hours flight I was totally ignored at the check in 'cause I could not find a way to pay the deposit. Ventilator was very loud, could not sleep, a constant thrill from landphone every 30 mins, not sure what that was.
6
Earth
13 de jul. de 2023
·
Hospedou-se por 5 noites
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
10
Civil
11 de jul. de 2023
·
Hospedou-se por 5 noites
I liked the hotel and access to beaches. Staff at the front desk wasn’t so friendly.
I liked the hotel and access to beaches. Staff at the front desk wasn’t so friendly.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
À beira-mar e cênico, mas fica um pouco afastado da estrada principal, então restaurantes e compras geralmente exigem transporte; ônibus e um serviço de transporte gratuito para propriedades irmãs ajudam. Vários mencionam uma caminhada íngreme até a estrada e táxis caros.
Avaliações dos hóspedes relacionadas
10
Rachel Marie
11 de jun. de 2023
·
Hospedou-se por 7 noites
This hotel is beautiful, we absolutely loved it and the stunning views of the beach are amazing, the staff is great and friendly as well, there is a convenience store at hotel and 3 restaurants but if you want to go shopping or to other restaurants you will need transportation, I recommend the bus it’s like a five min walk and cost 12 pesos per person, under $1, don’t worry there are many tourists one the bus
This hotel is beautiful, we absolutely loved it and the stunning views of the beach are amazing, the staff is great and friendly as well, there is a convenience store at hotel and 3 restaurants but if you want to go shopping or to other restaurants you will need transportation, I recommend the bus it’s like a five min walk and cost 12 pesos per person, under $1, don’t worry there are many tourists one the bus
4
Lesley E
1 de jan. de 2023
·
Hospedou-se por 19.357 noites
All inclusive resort don't included any food and beverage. The room condition a little old. Far away from main street.
All inclusive resort don't included any food and beverage. The room condition a little old. Far away from main street.
10
Dineshkant
27 de fev. de 2023
·
Hospedou-se por 3 noites
Very nice hotel. Our room was on 8th floor and ocean front with great view of beach and ocean. Large spacious, comfortable room. Large swimming pool. Safe box in the room. Grocery store on the premise. Provides free shuttle to royal sands and royal cancun. Safe area. Public bus service outside hotel. Highly recommend. Will stay again.
Very nice hotel. Our room was on 8th floor and ocean front with great view of beach and ocean. Large spacious, comfortable room. Large swimming pool. Safe box in the room. Grocery store on the premise. Provides free shuttle to royal sands and royal cancun. Safe area. Public bus service outside hotel. Highly recommend. Will stay again.
8
Thea
30 de dez. de 2022
·
Hospedou-se por 19.347 noites
Clean property, located on the beach, but an odd walk to get to/from the main road. Rooms were spacious and clean, service was excellent except for one specific server. Overall, we enjoyed our time.
Clean property, located on the beach, but an odd walk to get to/from the main road. Rooms were spacious and clean, service was excellent except for one specific server. Overall, we enjoyed our time.
8
Efrain
7 de jul. de 2023
·
Hospedou-se por 4 noites
I imagine that because the building is so old there are many visual details to fix and thus make it more attractive. What I did not like is that the shopping area is more than half an hour away, and you have to rent a car or public transport, which is not good at all.
I imagine that because the building is so old there are many visual details to fix and thus make it more attractive. What I did not like is that the shopping area is more than half an hour away, and you have to rent a car or public transport, which is not good at all.
10
Abby
26 de jun. de 2023
·
Hospedou-se por 1 noite
The room was very comfortable and all the food options were great. Receptionist and wait staff were all very friendly and helpful. The stretch of beach at this resort is much better than most of the other resorts on the strip.
The room was very comfortable and all the food options were great. Receptionist and wait staff were all very friendly and helpful. The stretch of beach at this resort is much better than most of the other resorts on the strip.
8
Ross
12 de jul. de 2023
·
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep. I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
2
Regina
5 de jul. de 2023
·
Hospedou-se por 3 noites
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
8
Maria
19 de jun. de 2023
·
Hospedou-se por 7 noites
The resort is wonderful! The staff is great. The rooms are nice. The hotel is set back from the main street so it makes eating out a little challenging. The restaurant on site was the only negative. Their breakfast buffet is wonderful; there are so many choices. It’s worth the price. But, the regular menu is very limited and the food is very blend and the meat is over cooked.
The resort is wonderful! The staff is great. The rooms are nice. The hotel is set back from the main street so it makes eating out a little challenging. The restaurant on site was the only negative. Their breakfast buffet is wonderful; there are so many choices. It’s worth the price. But, the regular menu is very limited and the food is very blend and the meat is over cooked.
8
Graeme
26 de abr. de 2023
·
Hospedou-se por 1 noite
Good value for money - great hotel and restaurant staff- only here for a 1 night stopover enroute to Europe after spending 3 weeks throughout Mexico . Suited us well - only complaint not of hotel doing is the ridiculously high taxi fare from the airport to the hotel -20 minutes drive US$ 85 —- turns me off coming to this city to spend any money
Good value for money - great hotel and restaurant staff- only here for a 1 night stopover enroute to Europe after spending 3 weeks throughout Mexico . Suited us well - only complaint not of hotel doing is the ridiculously high taxi fare from the airport to the hotel -20 minutes drive US$ 85 —- turns me off coming to this city to spend any money
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
O buffet de café da manhã costuma receber elogios, mas, no geral, a comida e as bebidas são amplamente consideradas caras, com opções limitadas no local e horários de fechamento antecipados. O feedback sobre a qualidade é misto, com vários a classificando como medíocre ou sem graça.
Avaliações dos hóspedes relacionadas
4
Lokesh
10 de dez. de 2022
·
Beautiful aesthetics but basic experience The staff is most of the time just selling your packages, gets irritating after a while. Very pricy restaurant but very basic food. The waiters will not refill any buffet ever and you’ll leave hungry n disappointed. Daily same breakfast buffet Nthg new. At times when you have buffet it’s super expensive and they say kitchen is closed only buffet is served thus forcing customers to have no option. Silly excuses to not accept pesos and mostly USD at reception, other places in resort accept pesos. Basically very luxurious VIP pricing but basic experience. Will definitely book a better resort for the price next time.
Beautiful aesthetics but basic experience The staff is most of the time just selling your packages, gets irritating after a while. Very pricy restaurant but very basic food. The waiters will not refill any buffet ever and you’ll leave hungry n disappointed. Daily same breakfast buffet Nthg new. At times when you have buffet it’s super expensive and they say kitchen is closed only buffet is served thus forcing customers to have no option. Silly excuses to not accept pesos and mostly USD at reception, other places in resort accept pesos. Basically very luxurious VIP pricing but basic experience. Will definitely book a better resort for the price next time.
6
Jason
2 de abr. de 2023
·
Hospedou-se por 7 noites
The building is old and limited entertainment activities. Restaurant foods are OK. You can find better food and better price outside the restaurant.
The building is old and limited entertainment activities. Restaurant foods are OK. You can find better food and better price outside the restaurant.
6
Stephan
27 de mar. de 2023
·
Hospedou-se por 2 noites
Je n'ai été avisé qu'à notre arrivée que nous devions changer de chambre le samedi, ce qui est un inconvénient majeur. Je savais que cette possibilité existait, mais il aurait été facile de nous prévenir avant et de nettoyer notre chambre du samedi en priorité pour en faciliter l'accès. Le resto ferme tôt et le bar aussi. sinon, le personnel était gentil et la prestation de services très bien. Les installations sont confortables, belle piscine, belle plage. Supermarché très pratique.
Je n'ai été avisé qu'à notre arrivée que nous devions changer de chambre le samedi, ce qui est un inconvénient majeur. Je savais que cette possibilité existait, mais il aurait été facile de nous prévenir avant et de nettoyer notre chambre du samedi en priorité pour en faciliter l'accès. Le resto ferme tôt et le bar aussi. sinon, le personnel était gentil et la prestation de services très bien. Les installations sont confortables, belle piscine, belle plage. Supermarché très pratique.
6
Catherine V
5 de ago. de 2023
·
There is nowhere else to go eat. The food there is super expensive tacos are the cheapest food you could buy anywhere and I paid 25 dollars for 3 tacos and 3 quesadillas crazy. The staff members were not the friendliest and the pool was a bit dirty.
There is nowhere else to go eat. The food there is super expensive tacos are the cheapest food you could buy anywhere and I paid 25 dollars for 3 tacos and 3 quesadillas crazy. The staff members were not the friendliest and the pool was a bit dirty.
10
Maria de los ángeles
19 de jun. de 2023
·
Hospedou-se por 5 noites
I like service ,views facilities etc. I did not like concierge service was not useful. Food not so good and 2 one reataurant open.The rest was enjoyable and beautiful views
I like service ,views facilities etc. I did not like concierge service was not useful. Food not so good and 2 one reataurant open.The rest was enjoyable and beautiful views
4
Joe
7 de jul. de 2023
·
Hospedou-se por 8 noites
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
8
Maria
19 de jun. de 2023
·
Hospedou-se por 7 noites
The resort is wonderful! The staff is great. The rooms are nice. The hotel is set back from the main street so it makes eating out a little challenging. The restaurant on site was the only negative. Their breakfast buffet is wonderful; there are so many choices. It’s worth the price. But, the regular menu is very limited and the food is very blend and the meat is over cooked.
The resort is wonderful! The staff is great. The rooms are nice. The hotel is set back from the main street so it makes eating out a little challenging. The restaurant on site was the only negative. Their breakfast buffet is wonderful; there are so many choices. It’s worth the price. But, the regular menu is very limited and the food is very blend and the meat is over cooked.
10
Elyce
2 de mar. de 2023
·
Hospedou-se por 2 noites
Great size rooms, easy beach access, nice pool with swim up bar, small convenience shop on-site, lack luster dinning and drinks. The rooms are dated but in good condition with nice patios.
Great size rooms, easy beach access, nice pool with swim up bar, small convenience shop on-site, lack luster dinning and drinks. The rooms are dated but in good condition with nice patios.
8
Shara
3 de jul. de 2023
·
Hospedou-se por 6 noites
I liked that we had access to all royal locations in the area and they were all accessible via a free shuttle that runs every hour. The accommodations exceeded my expectations. I found the food to be very expensive and the folks in our group with dietary restrictions or allergies had a hard time because allergens were not clearly labeled on buffet items.
I liked that we had access to all royal locations in the area and they were all accessible via a free shuttle that runs every hour. The accommodations exceeded my expectations. I found the food to be very expensive and the folks in our group with dietary restrictions or allergies had a hard time because allergens were not clearly labeled on buffet items.
6
sandra
22 de jan. de 2023
·
Hospedou-se por 19.344 noites
very old. not variety of restaurants, food expensive
very old. not variety of restaurants, food expensive
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
Sarah
13 de mar. de 2023
·
Hospedou-se por 1 noite
We only stayed here one night, but we enjoyed the access to the beach and the lovely view from our room. The room is dated, but it was clean. There was dining as well, and although it was over-priced for what was provided, it was convenient.
We only stayed here one night, but we enjoyed the access to the beach and the lovely view from our room. The room is dated, but it was clean. There was dining as well, and although it was over-priced for what was provided, it was convenient.
10
Chris
12 de mar. de 2023
·
Hospedou-se por 7 noites
Our family stayed for a week. Everything was fantastic. Kids loved the iguanas and turtles and we loved the service and beach. Dislikes - Leaving to go home!!!
Our family stayed for a week. Everything was fantastic. Kids loved the iguanas and turtles and we loved the service and beach. Dislikes - Leaving to go home!!!
10
Jana
10 de mar. de 2023
·
Hospedou-se por 1 noite
The property is beautiful. The room bathroom needs a make over. It is old and the edges in the room need cleaned better. It's just old.
The property is beautiful. The room bathroom needs a make over. It is old and the edges in the room need cleaned better. It's just old.
8
Deborah
8 de mar. de 2023
·
Hospedou-se por 3 noites
The Staff is so accommodating and have become friends!
The Staff is so accommodating and have become friends!
10
Juan
6 de mar. de 2023
·
Hospedou-se por 4 noites
Great room, food, staff, and hotel.
Great room, food, staff, and hotel.
Políticas da propriedade
Check-in
Checkout
Check-in a partir de 15:00
Antes de 11:00
Tem uma pergunta?
As respostas instantâneas de IA são baseadas em informações do hotel
As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.Deposit: USD 100.00 per room per night.Eco tax: MXN 25.00 per room per night.
Comodidades populares
Transporte de e para o aeroporto
Restaurante
Recepção 24 horas
Centro de negócios
Serviço de quarto
Porteiro
Serviços
Centro de negócios
Porteiro
Recepção 24 horas
Serviço de babá
Serviço de câmbio
Funcionários multilíngues
Serviço de lavanderia
Lojas
Área de fumantes
Atividades
Campo de golfe
Praia privada
Jardim
Jet-ski
Mountain biking
Mergulho
Windsurf
Canoagem
Futebol de praia e voleibol
Piscina externa
Tênis de mesa
Terraço
Geral
Serviço de quarto
Restaurante
Sauna
Massagem
Spa e centro de bem-estar
Banho turco
Clube para crianças
Cadeiras altas
Beach Sun Loungers
Coffee Shop/Café
Bar (Swim-up)
Wheelchair Accessible (Limited)
Estacionamento
Transporte de e para o aeroporto
Internet
WiFi